Name: The Bournemouth West Cliff Hotel
Address: Durley Chine Road, Bournemouth, BH2 5JS, GB

8/10

Excellent

21 Jul 2026

William

We had a problem with our allocated room. However the staff listened to our problem and resolved the issue.

Partner

6/10

Pleasant

18 Jul 2026

frank

Hotel location very good short walk to the beach and into town. Front of house very good car park reception bar lounge spa all good main pool is built in a glass house so very hot with no windows or air con. Breakfast very good restaurant clean staff helpful. Bar service very slow due to lack of staff and inexperienced staff. Spa staff very good spa all good but not sure hotel guests should have to pay extra to use it. Hotel room very small very hot no air con shower very poor so bad we used the pool shower it was much better.

Partner

10/10

Exceptional

17 Jul 2026

Jennifer

Lovely hotel with plenty of public reasoning. Garden was great with tables / chairs and loungers. The spa was clean and very quiet and worth the £10 charge. Good choice car breakfast. Lots of on road parking locally in the evenings to avoid the parking charges. Helpful and friendly staff and the hotel has a nice relaxed ambiance.

Self

10/10

Exceptional

17 Jul 2026

Tracy

Had a night away with our two children. Lovely hotel and the pool was great.

Friends_and_family Family

8/10

Excellent

16 Jul 2026

Judith

Very pleasant overnight stay, comfortable bed, nice to have a bath.

Partner

10/10

Exceptional

13 Jul 2026

Clodagh

Perfect all in all

10/10

Exceptional

09 Jul 2026

Philip

Great staff, location and refurbishment. Food, drink, garden and leisure facilities excellent and the whole team couldn't be more helpful. Useful perks like free water, good tea and coffee tray, an actual bath and £5 off you don't have your room cleaned to spend on food or drink. Can't recommend it enough and will definitely be back!

Self

8/10

Excellent

09 Jul 2026

Graham

With the very hot weather - rooms were very hot and we had uncomfortable nights sleep would be absolutely fine in normal conditions

Partner

6/10

Pleasant

08 Jul 2026

Kerry

The room was in need of decoration. It was so hot, the fan was not effective.

Partner

6/10

Pleasant

08 Jul 2026

Talbot

The receptionist’s could hardly communicate ,no grasp of the English language, no offer to carry bags, onto floor with no lift.
Garden had used glasses on half the tables, no one coming around asking if drinks were required
4 star, don’t think so…………….

Partner

8/10

Excellent

06 Jul 2026

Kaldep

Staff very helpful, friendly and approachable.
Room was reasonably comfortable and tucked away in a quiet corner on the ground floor. Beds very clean and comfortable. Room was clean, roomy and stocked with tea and coffee. Bathroom was clean, spacy and had a small amount of shower gel, soap and 2 in 1 shampoo & conditioner. Bathroom required a touch of maintenance with the bathroom door scraping the floor on opening & closing it. Shower was reasonably powerful. A nice bar and lots of seating. Restaurant food was good quality with some nice options. Breakfast good with the normal options of full breakfast, cereal, yogurts, toast and pastries.

Family

6/10

Pleasant

05 Jul 2026

Alexandra

The hotel is lovely and in a great location. The staff were very friendly and welcoming, which made our stay enjoyable. Unfortunately, the cleanliness was disappointing. The bathroom was dirty, and the room was not cleaned to the standard I expected. This was the biggest downside of our stay.
The breakfast was okay, but it could offer more variety, especially fresh vegetables. Overall, the hotel has great potential, but improving cleanliness and expanding the breakfast selection would make a big difference.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Hannah

Pros - communal areas are modern, great staff and can see the hotel being updated slowly. Great breakfast and nice location with car park.

Cons - rooms are dated (but they are being updated, I think?) toiletries provided are poor and bathroom was a bit dirty. I asked for no extra bed, however the bed was put up which made the room tight when I put up the travel cot.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Audrey

Weather was fantastic location was great bust up just outside were able to use our bus passes and travel around for two days while the car is there in the car park safe will definitely come back again

Partner

8/10

Excellent

30 Jun 2026

Katherine

The pool area is ridiculously hot inside the glass dome, breakfast could be tastier, room was nice, majority of staff very friendly and helpful.

Family_with_children

6/10

Pleasant

29 Jun 2026

Federica

Very big family room but as also very old. The swimming pool is lovely and the water warm which was a real treat. The staff is friendly and nice breakfast. Overall a good compromise

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Marilyn

Breakfast was excellent and hot the puddings were delicious lovely staff helpful and smiling. Only one thing it would be nice to have tissues in the rooms and toilets. The swimming pool was lovely but it could do with the door open in hot season. It was far too hot but the pool it self was lovely and warm. Great hotel would love to come back. Well done to everyone involved in working there.

Family

10/10

Exceptional

26 Jun 2026

Noor

Room was very clean and everything was so good. The room was modern with a gorgeous bathroom too. It was good to see a TV that had Netflix and YouTube and the view from the window was incredible of the garden. Highly recommend this place! Spa facilities were also amazing, make sure to contact about treatments prior to going though!

Friends_and_family Family

4/10

Poor

26 Jun 2026

Jason

No air conditioning absolutely horrendous 4 night stay in this heat

Self

10/10

Exceptional

24 Jun 2026

David

Great hotel, have stayed here many times on business.

Self

6/10

Pleasant

23 Jun 2026

Joseph

Location good, cleanliness needs more attention, room specious but needs more handles for clothes.

Family

6/10

Pleasant

19 Jun 2026

Caroline

Very convenient for where we visit family. Cleaning could be better

Partner

8/10

Excellent

19 Jun 2026

Sandra

Room was a bit small, could have done with a fridge. Food in the restaurant was lovely. Staff friendly and helpful.

Partner

10/10

Exceptional

18 Jun 2026

David

This is a good hotel. I have stayed many times.

Self

8/10

Excellent

16 Jun 2026

Lawrence

I received a warm welcome from the reception staff; the Deluxe Double room was clean and spacious; the bed and bedding were comfortable; the shower stall was large; the shower pressure was adequate. Unfortunately there was no fridge in the room, nor was it possible to have one brought in.

8/10

Excellent

16 Jun 2026

Deborah

I felt it was a bit dated the bedroom and bathroom , shower over bath
Staff was excellent and very helpful
Breakfast was help yourself to cooked breakfast and cereal and pastries

Self

10/10

Exceptional

12 Jun 2026

Rory

Lovely and spacious room. Very good location.

Self

6/10

Pleasant

12 Jun 2026

Idmil June

Just a suggestion toiletries should be included as amenities imagine 200£ plus per night atleast. Then please maintain cleanliness. very dusty room

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Raymond D

It was not mentioned in advertising / booking but on arrival I was told there was a £20 charge to use the spa for the duratin of my stay. I declined and used the pool only.
Neithe was it clear that parking in the road immediately outside the hotel was Free. whereas parking in the hotel a mere 25 feet away from the road it was £10 per 24 hrs adding £40 to my stay. You shoul adveritse clearly and responsibly.

Self

10/10

Exceptional

06 Jun 2026

Dawn

A lovely stay. Staff very pleasant and helpful. Excellent location

Self

10/10

Exceptional

05 Jun 2026

Maya

Had a lovely stay! Really lovely spa facilities

Partner

10/10

Exceptional

04 Jun 2026

Yakelin

Me encantó todo, las instalaciones y el servicio

10/10

Exceptional

03 Jun 2026

Vicki

Beautiful hotel in a perfect location, walking distance from everything you need and the beach too.
Staff were pleasant, even though it was clear they were very short staffed, the made sure everyone was happy.
Car park on site is also open to the public and small, we were lucky to get a space on a bank holiday. Parking in Bournemouth is scarce and can be expensive keep this in mind when travelling.
The room was lovely, we were up in the rafters so did have to climb some stairs, worth booking an accessible room if you cannot do steps.
We stayed during a heatwave, it was unbearable outside in the sun, I would recommend more parasols were needed. We were thankful for the AC in the bedroom, this really helped us cool down and get a good sleep.
The food was the only slight let down, although they only had one chef in the kitchen that day. The pasta was a bit boring, I have no idea if this is the standard though. The mussels were a tiny portion, ordered a main but looked like a starter. I did question the size with the waiter and he said that’s the normal portion, barely filled half a pot.
Overall we would definitely stay again, we didn’t get chance to use the pool or spa so nest time we will definitely book in for treatments.

Partner

10/10

Exceptional

02 Jun 2026

Kevin

I enjoyed my stay here , and would stay here again

Self

10/10

Exceptional

02 Jun 2026

Roy

Stayed here many times, we enjoy the gin and jazz evening

Partner

8/10

Excellent

01 Jun 2026

Aubrey

Recommended

Family_with_children

8/10

Excellent

01 Jun 2026

Michelle

hotel clean, staff friendly and helpful. Will stay again.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Matthew

Although I only stayed 1 night and didn't have time to use any of the facilities, I would consider coming back to use the gym or swimming pool if the chance ever arose.

Friends_and_family Friends

8/10

Excellent

30 May 2026

Michael

Overall a good stay.
My standard room was located on the 2nd floor with no lift in that part of the hotel.
It was compact - suitable for one person but would be tight for two - as I was travelling alone maybe that’s why I was placed there.
Two of the three window openings were on safety latches so airflow through the room was limited and with the warm weather it did get extremely hot.
Breakfast was self service - there were a range of hot and cold options - hot options were scrambled eggs, beans, hash browns, bacon, sausages, black pudding and toast.
A choice of eggs (fried / poached) and mushrooms would have been welcomed.
Food in the restaurant was nice.
Facilities were good - having a pool, a gym and outdoor enclosed seating area was welcomed.
Parking at the hotel was £10 per night - it was ok getting a space on Friday evening but coming back from a day trip on Sunday evening I had to park on a nearby road.

Self

10/10

Exceptional

27 May 2026

Paolo

Rooms was spot on cleaning.

Bar staff and restaurant helpful and guide as needed it .

Spa staff was great welcome and explained proper all the facilities as been used .

Breakfast welcome staff ready to accommodate you . As food buffet the scrambled eggs was overcooked and big suggestion for the future chef need to use probe and not his hand to see if the food is hot big FOUL AS GUEST SEEING THAT .

Small improvements can make the hotel nice destination.

Receptionists was really great but will require type of bell sometimes took long to show up . Not a complaint, I understand maybe they have another responsibilities.

Family

2/10

Poor

27 May 2026

Natacha

The room was noisy, had people running around and making noise at 3am, told staff nothing was done, rooms very dated and in bad condition. The Spa wasn’t all that either, and the swimming pool there was lessons going on so we hardly had any space to swim and was dirty. Not worth the price very disappointed

10/10

Exceptional

24 May 2026

Gobind

Spacious room

Family_with_children

8/10

Excellent

23 May 2026

Christine

Very good 2 night stay. Room clean and a comfortable bed. Staff all very helpful. Very good breakfast. Didn’t use the pool or spa.

Partner

8/10

Excellent

23 May 2026

desmond

Comfortable room. Quiet and a little tired. We had to ask for a portable heater, as the roon was not warm. The shower head holder was broken, so the shower could not be positioned to have a shower. We did not have breakfast. There was a gym and a pool, both very inviting. The meals were well presented.

10/10

Exceptional

23 May 2026

Stephen

A great place to stay, close to the town centre free street parking just outside.
Staff very friendly and the pool was a big bonus.

Partner

10/10

Exceptional

18 May 2026

David

Good hotel been here many times on Business

Self

6/10

Pleasant

16 May 2026

anthony

Hotels can always be a little noisy but when
You allocate famalies with small children.in the rooms above single rooms it's not exceptable to be woke up at 5 am in the morning with childen stomping about on the floor and having to phone reception to complain .maybe just a thought on your part would make the stay more pleasurable
Sincerely Anthony room 39

Partner

10/10

Exceptional

15 May 2026

Jessica

The hotel was amazing we had and amazing room however a fridge in the rooms would be a great addition. The spa was so relaxing and a great addition to our stay great facility’s as well and staff was amazing and so accommodating too would highly recommend and would stay there again

Partner

10/10

Exceptional

11 May 2026

Gary

Great location, parking onsite is chargeable but discounted for guests, spa is changeable but again discounted for guests. A piol and gym is free to use. Our room was great and the staff wete brilliant. Breakfast was very good and great variety. We also ate an evening meal here one night and that too was excellent.

Partner

10/10

Exceptional

05 May 2026

michael

Staff excellent very clean pool very good disappointed there was no disabled access to the spa

Partner

8/10

Excellent

04 May 2026

Rachael

Friendly staff, loved the pool!
Gym was pretty sufficient too!
Had a relaxing 3 nights, would come again :)

Partner

2/10

Poor

03 May 2026

Emmanuel

Great location, management is very confused from the general manager and the deputy manager who is very aggressive. I wonder how she worked in such an industry. Strange that at such a priced place, there seems not to be clear communication between the top management and the receptionists!! Very strange and unprofessional.

The rest of the staff are very kind and polite, very friendly.

Cleanliness not the best I have seen for that price, squeaky floors, no toilet brush, amenities are for a single person in a double roomed booking and you have to keep asking for more even when staying for more than 1 night.

Other facilities are great, the swimming pool, the spa (which is chargeable even to residents).

The breakfast is just okay. Seen Berger at more affordable places.

Generally the stay was just comfortable and nothing much really surprising.

Partner

10/10

Exceptional

01 May 2026

Catherine

Clean comfortable room.

4/10

Poor

28 Apr 2026

Deborah

My husband & I arrived on a Friday and we're fairly late arriving, we were shocked at the price of the parking, the sign said £18 per day. You have to use an app which I do not like! We walked to reception and booked in. We were told our room was on third floor. We got in the lift and went up, as soon as the doors opened the heating hit us! We found our room and went in. Again the heat hit us! No a/c or even a fan.Hubby opened a small window and we found we were above the kitchen and had all the heat vents below us. The room was decorated poorly and hubby noticed paint on the frames of pictures where they hadn't been removed. The bed was clean at least, the pillows were awful and I had to ask for a third to make a bit of a even level. The bathroom did not have a window and no extractor so smelt damp. The towel rail/ radiator was not even plumbed in! The room was not worth the money paid! We've had better in a Travelodge! The pool was clean but did not visit the spa so can not comment on that. Having looked forward to staying and seeing family we left early on Sunday just purely to get away from the heat. Food was ok but a small menu. Pricey too. We won't be staying there again!

Family

10/10

Exceptional

13 Apr 2026

Steve

Dissapointing there is no fried eggs at breakfast.

Self

10/10

Exceptional

12 Apr 2026

Catherine

A great hotel for families. This is my 2nd stay at the property a definitely not my last!

Family_with_children

8/10

Excellent

10 Apr 2026

Iain

Very nice stay, family friendly place, kids love the pool and breakfast.

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Dean

We always enjoy our stay at West Cliff hotel.Staff are very friendly and helpful, the pool and garden areas are great for the kids to have fun whilst adults relax.
Would be nice to have some bottled water in rooms. Could do with shampoo and body wash pumps in the bathrooms instead of very small bottles that are supplied. Short walk to the beach but far enough away from late night activaties in the main town which I prefer when little ones stay. Resturant and bar very nice and food is alway good.

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

clare

Great stay as always. Thank you

Friends_and_family Family

2/10

Poor

05 Apr 2026

Charlotte

We’ve never stayed anywhere as noisy as this. The walls seem paper-thin and you can hear absolutely everything, from conversations, snoring to private moments. The creaky floorboards and loud doors made it even worse, with constant noise throughout the night. Unfortunately, we ended up leaving two nights early because we simply couldn’t get any sleep and couldn’t bare another night of that.

However the room itself was fine and clean, but the noise levels made the stay very uncomfortable.

Partner

4/10

Poor

02 Apr 2026

Sophie

The breakfast was limited and dishes took a long time to be replenished.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Joseph

Rooms are in excellent condition, staff are very welcoming and smiley. Hospitality checked.😀😀😀

Business Family

10/10

Exceptional

28 Mar 2026

Vivienne

Great location, lovely room, spacious, modern and clean.
Staff very friendly and helpfil

4/10

Poor

22 Mar 2026

STEPHANIE

We didn't use the Spa which I am sure is lovely, its an additional cost and we didn't have time. The lobby is also ok, its the rooms! The bed was comfy but the bath, shower attachment and shower curtain were from the 1970's as was the furniture in the room - minimal toiletries - 2 mini shampoo bottles! A spa hotel is the implication, but it certainly not that !

Friends

10/10

Exceptional

21 Mar 2026

Namita

The rooms were spacious. Breakfast, pool and spa facilities were very good.

Partner

4/10

Poor

21 Mar 2026

Susan

This hotel is concentrating more on being a spa ,no amenities in room,no in room safe,no ability to charge food and bar to room,,very small room ,no room service,will not stay in this hotel agsin

Partner

10/10

Exceptional

19 Mar 2026

Paul

Couldn’t fault anything very enjoyable relaxing stay made to feel welcome

Partner

10/10

Exceptional

08 Mar 2026

Jon

Didn’t use the facilities

Partner

8/10

Excellent

07 Mar 2026

Chris

Yes but costs

Self

6/10

Pleasant

28 Feb 2026

David

Room clean .No charging points on sockets for phones etc. Staff generally helpful and well turned out.
Food: gtasty and well presented and reasonably priced BUT only scrambled eggs on the breakfast menu!!! The help yourself breakfast menu is NOT appreciated by most guests in my experience. The toaster doesn't really work and the food in the heated trays is generally luke- warm by the time guests have got their own tea toast etc and returned to the table.
Confusion amongst staff and customers re price of drinks at Happy Hour: drinks should be half price not two for one. Then everyone would understand the system and singles would not be forced to have two drinks when they only wanted one.

Friends

6/10

Pleasant

27 Feb 2026

clare

Comfortable room, bed mattress a bit lumpy, but ok

Partner

8/10

Excellent

25 Feb 2026

Samantha

This hotel is a little dated in some areas, as others have pointed out... but overall its lovely... a big old mansion-style building...
The reception is staffed 24/7 and the problems we reported were dealt with efficiently...
The spa area (which cost us £20pp to use for our 3 nights stay) is well kept, with a sauna, steam room, relaxation room (that smelled divine), an aromatherapy room (that hardly smelled of anything!), a spa pool, jacuzzi and treatment rooms... the room we had was of a good size with all amenities you'd expect in this day and age...we opted for breakfast which was (on the whole) yummy - scrambled egg, bacon, sausages, hash browns, beans, grilled tomatoes, a good selection of cereals, various breads, boiled eggs (peeled and cold), fruit juices, tea, coffe, jams and yoghurt
Theres a good gym and a bigger pool too...
I've taken one star off because of the problems we had to report - in our first room the toilet flush was faulty and the silver panel fell off the wall... this was fixed quickly but in our second room (we had to move rooms after the first night because there was a leak, under our bathroom that had flooded the area below) we had to report a faulty glass panel at the side of the shower (it had come loose where it was glued to the floor) and the shower fixing was loose where it held the shower head in place... i would expect each room to be checked before it is occupied/allocated to guests...surely doing so would save issues like ours

Partner

8/10

Excellent

23 Feb 2026

Stuart

Room was clean, friendly staff amenities as advertised

Partner

8/10

Excellent

18 Feb 2026

David

The room was comfortable and fine for a couple of nights. The staff were friendly and always around to be able to ask questions etc. There was access to the swimming pool, gym and spa if required. The only downside was that my wife and I both got a stomach problem which we think may have been due to a liquer that had gone off, but waiting for feedback from hotel. They handled the situation in a friendly manner and are investigating.

Partner

10/10

Exceptional

17 Feb 2026

sue

Staff were friendly.

Partner

10/10

Exceptional

15 Feb 2026

Emily

Comfortable stay, everything we needed in our room, breakfast was delicious!

Leisure Partner

8/10

Excellent

14 Feb 2026

Robert

Lovely breakfast, quiet room, comfy bed

Partner

10/10

Exceptional

01 Feb 2026

Lianne

The room was very clean, the hotel was lovely and clean. The spa was amazing and all the staff in the hotel were very friendly. Would definitely recommend the hotel and would stay there again 🙂

Partner

8/10

Excellent

28 Jan 2026

Daniel

Clean, friendly efficient staff. Spa facilities were wonderful

Business

10/10

Exceptional

25 Jan 2026

Kerry

Yes was lovely

Friends_and_family Friends

6/10

Pleasant

24 Jan 2026

Vincenza

The hotel looks very nice in the photos, but once you arrive you can notice some differences. The rooms appear clean at first glance, but I found hair in the bathtub and on the towel, so I had to ask for a new one. The bathtub is old and damaged, with chipped areas. Despite booking the room for two people, only one set of soap and shower gel was provided. The bed is comfortable. The WORST thing, and the reason I would never return, is the cleaning staff. I stayed in a room on the first floor, possibly near their staff area, and it was a nightmare. Starting from 9am, they talk to each other by SHOUTING in the hallway the entire time. They also slam doors instead of closing them quietly, so there is constant noise. As a result, for both nights of my stay I woke up very early because of them. The room was very warm, which I personally didn’t mind, but the person staying with me found it uncomfortable, so you would need to keep the window open to sleep well. The pool looks large in the photos, but it’s actually quite small. It is also open to people from outside the hotel, and they hold children’s swimming lessons, so the pool is divided. There are constantly people walking back and forth, which made me feel uncomfortable, so I didn’t swim at all. There were no hotel guests in the pool, so it would have been empty and much quieter if it weren’t for the swimming lessons. Parents also enter wearing shoes, which makes it not very clean and the instructors shout continuously.

4/10

Poor

24 Jan 2026

Scott

The room was ok
Very cold as there was no heating

Partner

8/10

Excellent

23 Jan 2026

Nicholas

All good

Business

10/10

Exceptional

20 Jan 2026

Nathalie

Clean room, clean bathroom, fresh towels.

Partner

10/10

Exceptional

19 Jan 2026

Michael

The rooms were clean and tidy. The staff were polite, friendly and helpful. I would definitely visit this hotel again.

8/10

Excellent

14 Jan 2026

Emma

Nice room
Good amenities
Quiet - couldn’t hear and noise or much road noise

Partner

10/10

Exceptional

05 Jan 2026

Andrew

Lovely 1 night stay tagged onto our spa day

Partner

10/10

Exceptional

05 Jan 2026

Kathy

We stayed in a family room. Two adults and two children (10 and 13). There was lots of space and the beds were comfortable.
Staff were honestly brilliant, from the helpfulness of reception, the breakfast hostess as well as the spa staff, couldn’t ask for more.
Everything was really clean at the beginning of each day.

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Sam

Staff were very helpful and friendly, could not fault their service and hospitality.

Room and overall amenities were good but will need revamping in the near future. do need updating and room was very warm but thankfully a window helped to level out the balance of the heat

8/10

Excellent

03 Jan 2026

Simon

The room was decent and the hotel pleasant. The staff were friendly and the breakfast basic but absolutely fine. The main issue was the spa which needs some work and was not really fit for purpose on our visit

Partner

8/10

Excellent

31 Dec 2025

Aude

Lovely staff and well run hotel. Great value.
A few shelves will help in the shower and a hand towel holder by the sink.
Pool was great, spa disappointing (steam room out of order). Simple and fresh breakfast. Lovely waiting staff

Leisure Family

10/10

Exceptional

30 Dec 2025

Laura

Had a lovely stay , very clean , staff helpful.
Lots to choose for breakfast, nice fresh and hot.
We had such a good stay we decided to stay an extra night .

Leisure Partner

10/10

Exceptional

30 Dec 2025

Dage

Only breakfast with more fresh fruit and veggies

Friends_and_family Family

8/10

Excellent

30 Dec 2025

David

Nice hotel to stay at

Business

10/10

Exceptional

29 Dec 2025

Carla

We enjoyed our stay very much particularly the SPA.
The staff were very friendly and polite and the food was very good too.

Partner

10/10

Exceptional

25 Dec 2025

Susan

Atmosphere is important and the staff went above and beyond to be friendly and helpful. We went out of season so that may have made a difference to the dynamic. There was calm and peace both important to us. The breakfast was superb although I wanted to give some tips as to how to make the best scrambled eggs! You had to choose your time to use the pool as not always available but the gym was generally quiet. We are looking forward to returning next year.

Leisure Partner

8/10

Excellent

23 Dec 2025

Godfried

Value for money

Leisure Partner

8/10

Excellent

18 Dec 2025

John

No mushrooms! Free voucher for snacks couldn't be used for snacks! Refused access to swimming pool even though sign about (non) availability mentioned a different pool.

Partner

10/10

Exceptional

18 Dec 2025

Stephen Keith

Everything was perfect , check in easy , room was ready early , all staff at reception and bar were excellent , happy and welcoming.
Room was fab , nice quiet sleep & at this time of year an amazing price.

Business Self

10/10

Exceptional

15 Dec 2025

valerie

Clean

Partner