Name: Best Western Plus The Connaught Hotel & Spa
Address: West Hill Road, Bournemouth, BH2 5PH, GB

8/10

Excellent

18 Jul 2026

Claire

A lovely hotel with very friendly and helpful staff. I had a lovely relaxing massage in the Spa and to have a swimming pool on site was an added bonus as not all hotels have one. The food in the restaurant was very nice and all freshly cooked and the breakfast was a mixture of continental and cooked and had lots of options for everyone. Good that it was self service so can go up and help yourself. The staff were very attentive in making sure that everything was topped up. You could also request other things if you wanted. The room itself was also very good apart from the shower going hot and cold! Very thankful the room had air con! A lovely added touch in the Reception area was the ice cold water with lemon and lime, which guests can help themselves to at any time - a very welcoming refreshment in this heat we have been having to endure! Overall we had a very lovely stay. We would definitely go back again and we would definitely recommend.

Partner

10/10

Exceptional

22 Jun 2026

Jennifer

From check in to check out staff were helpful and friendly.
Nice ambiance throughout.
Good swimming pool.
Recommend.

Self

8/10

Excellent

19 Jun 2026

SARAH

breakfast and staff were very good
shock with the cost of parking

Partner

10/10

Exceptional

03 Jun 2026

Jess

staff friendly and helpful and rooms were very clean

Self

10/10

Exceptional

01 Jun 2026

Helen

Helpful staff, great location, facilities perfect. Just what we needed.

Thank you for making it so lovely for us.

Friends_and_family Family

6/10

Pleasant

28 May 2026

Sian

The room was beautiful and one of the cleanest I have ever stayed in. However the parking is ridiculous. You are told on arrival you must pay for parking for the duration not per day. This is an issue because you spend most of your evening driving around to find a space. The spaces are very small so your car is at risk of being scratched daily. The breakfast is shocking for £17.50 a head so avoid at all costs. The staff on reception and breakfast seem short staffed and short tempered. I also did not have my room replaced for towels or cleaned for the duration of our stay. Such a shame as the hotel is very pretty but the service did not replicate this for me and we would not stay here again

10/10

Exceptional

15 May 2026

Carol

The pool and the spa was Very relaxing

Friends_and_family Family

8/10

Excellent

08 May 2026

Ian

Ideal location to all local amenities, breakfast pretty average but other options for a little extra.
Overall would use again.

Partner

8/10

Excellent

07 May 2026

Tom

Very clean and fairly modern design. Lovely bar area and restaurant but the gym and pool were very dated and the walls were painfully thin. Super friendly staff

Business

10/10

Exceptional

03 May 2026

Anelise

YES well served breakfast and the Air con was working well

Self

8/10

Excellent

25 Apr 2026

Gemma

The Breakfast wasn't great, the English breakfast everything was cold. They didn't replenish things quick enough, the bread was stale when I went to toast it and there weren't many pastries.
The bar man (Tom) was lovely and couldn't do enough for you. The room was lovely and clean.

Family

10/10

Exceptional

25 Apr 2026

Karen

Excellent location, the room and hotel were clean and comfortable. The staff polite, friendly and helpful particularly the receptionist, waitress in the dining room whose name I didn’t get. I didn’t eat at the hotel but the menu looked very good. I would definitely recommend this hotel and come back, hopefully get to use the Spa facility next time.

Self

8/10

Excellent

22 Apr 2026

David

The property location & general cleanliness of the property was of a high standard.
The only thing that let it down was the changing rooms of the gym needed to be cleaned.

Self

8/10

Excellent

19 Apr 2026

Dale

Interesting property not your typical every day hotel. There is no elevator so it made it a little more difficult. Beautiful bar and restaurant.

Partner

8/10

Excellent

12 Apr 2026

Nicholas

Good place to stay with friendly and helpful staff. Spa and pool area is good with a good steamroom and sauna.

6/10

Pleasant

07 Apr 2026

Francisco

Easter Weekend, arrived on Good Friday 2pm to be told to go back at 3pm, which was the proper check-in time. We were allowed to leave bags and took the opportunity to explore area. Got back at 3pm to face a queue of guests waiting to check in and only 1 person on desk. When we got to speak to teh person on the desk we were told that our check in details have not come through, but she had all our info, asked for payment and asked us to wait and that she would get back to us. We went to the bar and ordered a drink, waited for approx 45 mins before heading back to the desk to find out what was the delay. At this point she said all was OK and gave us the room entry card.
Room was of good size and clean, bathroom was also clean although it would have been better to have glasses instead of plastic cups. Bed was comfortable. Room view was to the street, which was fine.
The hotel is well situated and has a few nice family restaurants near by.
Breakfast was good and staff were welcoming, helpful and bright.
Spa/Swimming Pool was a bit of a hit and miss, we did not see anybody attending it, the gym is fairly tired and in need of new equipment. The Pool is good and big enough to exercise as well as just enjoy a splash. The jacuzzi is also of good size and enjoyable. THe Sauna is good, but could do with a bit of aroma. The Steam Room was nice, but was not working all the time.
The bar was also decent and it seem to be popular for afternoon tea. Parking is NOT FREE.

Partner

6/10

Pleasant

05 Apr 2026

Giovanni

Staff member Thomas was very helpful and provided excellent customer service.

6/10

Pleasant

02 Apr 2026

Darren

Hotel is average and rooms have been updated. Parking spaces very compact.

Self

4/10

Poor

29 Mar 2026

Chloe

Breakfast was a little cold, reception staff I found very rude and not welcoming. Told them there was blood on the sheets and they didn't change them I then had to ask the cleaner myself.
Awful drainage smell in the bathroom.

8/10

Excellent

21 Mar 2026

Chris

£12 for car parking which was hidden I the hotel details but nice hotel clean and good amenities

Self

6/10

Pleasant

16 Mar 2026

Valdon

Clean staff was nice and friendly helpful spa was really good Only1 thing there was no food or snacks on Sunday evening

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

David

Great gym and pool, located near beach and amenities

Business

10/10

Exceptional

02 Mar 2026

Linda

The hotel was very quiet clean and the staff are excellent,especially one of the mangers Thomas ,who was very helpful with are heating and all the advice he gave us .

6/10

Pleasant

01 Mar 2026

Monique

Quite dated and noisy. I could hear everything from my room unfortunately so didn’t sleep well at all.

Self

6/10

Pleasant

24 Feb 2026

Lauren

There was an issue with our room and we had to ask 3 times for it to be fixed and then it wasn’t able to be fixed and no room swap was offered.
On the first morning of breakfast we arrived with 45mins left of breakfast service and most of the food was gone and not being restocked as well as the juices.

Partner

10/10

Exceptional

15 Feb 2026

Peter

All good ,nice staff ,and nice pool

10/10

Exceptional

11 Feb 2026

Ian

All was of a high standard

Self

10/10

Exceptional

26 Jan 2026

Melissa

The staff were wonderful, the room was big and the bed was very comfortable, the pool and spa was a nice treat after a long day.

Leisure Self

10/10

Exceptional

19 Jan 2026

Jennifer

Really good value for money. Room was clean, shower was hot and had good pressure. The pool and spa facilities were lovely. Good location, and easy to park.

Partner

10/10

Exceptional

18 Jan 2026

Charmaine

Parking was easy but the spaces are tiny

Partner

8/10

Excellent

10 Jan 2026

Joe

Pretty clean room. A good amount of dust, didnt change bedding once. Staff was helpful. All basement facilities was great. Was verbally abused multiple times in the immediate surrounding area

Leisure Friends

8/10

Excellent

09 Jan 2026

Louise

Had to change rooms , staff pleasant but lack of do resulted in slow service . Have been before and really enjoyed , frlt it fell short this time

Leisure Self

4/10

Poor

07 Jan 2026

Pete

Staff were nice, room was decent, food was shocking

Business Self

6/10

Pleasant

04 Jan 2026

MARGARET

Room was pleasant but freezing cold . Put heating on highest setting but just didn’t warm up. Had to sleep with woolly hat on 🙈.
Breakfast was average quality but again.. cold. Hot plates must have been faulty.

10/10

Exceptional

02 Jan 2026

Precious Yvonne

Superb stay!

Leisure Family

8/10

Excellent

30 Dec 2025

Mark

Nice Spa facilities

Leisure Partner

8/10

Excellent

16 Dec 2025

Sallie

Room was clean and spacious. Staff were excellent particularly waiting staff in the restaurant. Dinner was delicious & buffet breakfast had good choice.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Darren

Good stay as always.

Business Self

10/10

Exceptional

01 Dec 2025

Nelly

We loved pur stay - we will certainly be back!

Leisure Partner

10/10

Exceptional

27 Nov 2025

Zaynab

The room was very clean.The staff were very kind, helpful and friendly. We loved the facilities at the hotel

10/10

Exceptional

20 Nov 2025

Eleanor

Clean, spacious room. Very comfortable stay. Staff polite and helpful. Very easy access to the beach. Slightly outside of town so limited selection of restaurants and cafes locally (recommend Goat & Tricycle pub down the road), but most of what you want is within 10 minutes' walk.

Breakfast is fairly expensive for a standard hotel buffet. Okay if staying for a night or two, but would suggest skipping the buffet and going to a local cafe if staying longer. Much better food (and better value!).

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Laura

We felt that our stay exceed our expectations, all staff were friendly and nothing was too much trouble! Excellent service, definitely would return!

Leisure Partner

8/10

Excellent

10 Nov 2025

Kevin

Basic room but that’s what we paid for, nothing special

Partner

8/10

Excellent

29 Oct 2025

Sofiia

Overall, we enjoyed our stay and would come back. I chose Best Western Hotel and Spa mainly because of the spa facilities and its proximity to the beach - really close. However, the area around was not safe especially evening time so better not to walk alone. Spa and facilities was great (the only disadvantage - no beds around the pool, only chairs). Breakfast was quite expensive (£15.00) if you pay at the reception desk however the selection was not that great - no meets or cheeses selection (only pork and no other alternatives), no fresh fruits and vegetables, coffee was bitter as well. However, for extra £5.00 you can have delicious eggs Royale. The first room we checked in was not good at all (we were for 4 nights), it was with a view on the parking on the first floor with a super small bathroom. When I mentioned upon check in I prefer room on the higher floor, receptionist Josh told us we can move tomorrow to another room, as he cannot swap rooms around at that time. Later on the day, he said there are no rooms available at all to move since the hotel is fully booked but it was my partner’s birthday and we were there for 4 nights, so we were really frustrated that such a bad room was allocated for us in the first place. Luckily, the next day, lady reception manager moved us to a much better room with a big bathroom and facing the garden. Other team members were more friendly, Candida at reception, Iris and Rob at the restaurant. Thanks to them. No fridge in the room.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Johanna

The breakfast was varied and fresh. The staff were excellent, Yuko on reception and Tom who looked after us with afternoon tea, where both exceptional and a credit to the hotel, both were very professional and polite. The afternoon tea was superb, and the bar lounge area was very comfortable in front of an open fire Parking felt safe, we had a Horsebox which was cater for.

Business Friends

6/10

Pleasant

26 Oct 2025

Paul

Expensive

6/10

Pleasant

22 Oct 2025

Graham

Room on 2nd floor - Lift out of operation!

Leisure Partner

10/10

Exceptional

16 Oct 2025

Darren

Staff are always friendly and helpful with lovely clean rooms. Unfortunately the lift was out of service however the team did offer to support immediately if required. Well Done guys.

Business Self

8/10

Excellent

13 Oct 2025

Margaret

Property a bit tired looking. Lift not working and no tea bags in room.

Leisure Partner

6/10

Pleasant

02 Oct 2025

Janice

Water pressure in Jacuzzi was extremely low so it was more of a warm bath. Room was very cold as heating has not been turned on mid September, however we were offered a portable heater and the heating was turned on. Room was disappointingly small. Great Choices for breakfast and staff were very accommodating and friendly. Eat in the restaurant on Thursday evening the special was excellent we were very impressed with the service our waiter customer service was extremely good 10/10

Leisure Partner

8/10

Excellent

28 Sep 2025

Omotayo

The Gym and spa were Great staff was ok could be more welcoming but there were alright.. Restaurant was excellent food and staff. My room was near lift so lots of noise and footsteps.. Toilet was excellent.. Near all major locations 12 mins walk most

Leisure Self

10/10

Exceptional

19 Sep 2025

MICHELLE

Great location for minutes walk to the beach and shops/restaurants albeit all accessible down steep hills not a problem for us
Down the bottom of west hill road at the sea front is a funicular
We stayed in room 7 a standard double
Small but suitable for us and equipped for out 1 night stay
The pool jacuzzi sauna steam room were an added treat
Will be back

8/10

Excellent

01 Sep 2025

Leanne

Booked a room for a friends wedding that was also at the hotel, it was an amazing wedding.
The food was pretty good too

Leisure Friends

8/10

Excellent

27 Aug 2025

David

Nice stay rooms were a little dated

10/10

Exceptional

12 Aug 2025

Ricardo

Excellent stay as usual

Second time at the Connaught and everything was excellent, clean rooms, very confortable bed and very attentive staff, the best.

Partner

8/10

Excellent

11 Aug 2025

Sarah

Lovely place

Business Self

10/10

Exceptional

03 Aug 2025

Michael

Great couple of nights nd amazing staff who all need a pay rise or going above and beyond 😀

4/10

Poor

27 Jul 2025

Diana

We stayed at the hotel for three nights and found the communal areas — reception, bar, and dining room — to be pleasant and well-presented. However, our experience with the room was disappointing.

We booked a double room, which was very small and in need of an update. While the curtains, carpet, wallpaper, and general cleanliness were good, the furniture was overly large for the space and looked dated. The bathroom was especially tired, with a very weak shower over a high-sided bath. The bath was slippery to stand in, and the rounded base made it difficult to balance. The bathroom floor was damaged and became slippery when wet, making it hazardous. It would be very difficult for anyone with limited mobility to shower safely.

There was also a persistent mechanical noise in the room — a loud sound every four minutes, like a coffee machine. We initially thought it was the air conditioning, but it continued even when the unit was off, making it hard to sleep. Floorboards in our room and above were also extremely squeaky, adding further disturbance.

Breakfast, at £17.50 per person, was poor value. There was no fruit salad or crusty bread, and the hot buffet kept running out. One guest had to wait over 30 minutes for scrambled eggs to be replenished.

Overall, we felt the room was overpriced given the quality and condition. The noise issues, tired bathroom, and underwhelming breakfast left us disappointed, and we honestly wish we had chosen somewhere else to stay.

Business_and_leisure Partner

8/10

Excellent

25 Jul 2025

Emma

Comfortable stay, parking costs unnecessary

Hotel was conveniently located and a good standard of cleanliness. Room was small but comfortable. Service from the operations manager was exceptional - very friendly and attentive, thank you.

My only gripe would be with the cost of parking as we booked through an operator. A further £24 to park for two days is a bit steep considering the cost of the room and other services.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Kamal

Perfect location and very friendly staff

Leisure Partner

8/10

Excellent

04 Jul 2025

Emmanuel

The room was dusty, and its had cobweb by the television.

Leisure Partner

10/10

Exceptional

16 Jun 2025

Patricia

Very friendly and helpful staff

Partner

10/10

Exceptional

09 Jun 2025

Lema

Lovely spa hotel

Leisure Family

8/10

Excellent

09 Jun 2025

Jan

Great location and easy to get to hotel. Has its own car park. Swimming pool etc is lovely and well maintained.

Partner

8/10

Excellent

05 Jun 2025

Scott

June 3rd stay

Lovely hotel, great welcome from friendly staff. We will happily stay there again.

Partner

6/10

Pleasant

01 Jun 2025

Josabe

The hotel was dated, the room was nice and spacious with dust everywhere.First day we opened the bed and found hair and a butterfly in the bed that was made up, this was really off putting.The room was quiet and the bed was comfortable.There is no refrigerator in the room which I thought it was standard for the price of the room, but the website does not state that there would be a refrigerator in the room, which is fair.Breakfast was a standard buffet with English breakfast and continental dry breakfast.There was no pancakes and if you require fancy, eggs Benedict, its £5.The garden is beautiful and the spa and pool is inviting but the hotel lacks atmosphere and needs updating.For the price, I could have stayed somewhere else in Bournemouth with a better experience.I would recommend The Marriot hotel or Hermitage hotel.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Samantha

I tried the evening meals on this stay and I thoroughly enjoyed the food, very tasty and fresh, staff were friendly, respectful and polite.

Self

8/10

Excellent

27 May 2025

Laura Helen

A nice hotel that is looking tired. Our room was rather dusty with cobwebs on the balcony. It feels like no investment has been made in this hotel in a long time, which is a shame. Great location though and nice spa. Lovely breakfast and the staff at breakfast were great.

Leisure Family

6/10

Pleasant

26 May 2025

Tara

Hotel was lovely and a great location. I appreciate it was a busy bank holiday weekend with weddings on both nights I stayed there. However, smelling cannabis at 6pm as soon as I stepped out of my room across the floor and being woken at 2am from someone shouting in their room for over 30 minutes was a real surprise during my stay. I was staying alone in a room so felt quite unsafe when this happened and wasn’t something I wanted to report in a busy reception upon check out

Leisure Self

8/10

Excellent

12 May 2025

Mrs D Y

Lovely short break

Lovely stay, pool was very cold but jacuzzi was good. Pool area generally needs a refresh. Good breakfast buffet, no cooked veggie options but may have been available to order but not clear anywhere.
Room was ok, clean, overlooked courtyard which is very nice. Bar has a large gin selection but no aperol!

Partner

8/10

Excellent

02 May 2025

Colin

Stayed In room 34 comfortable but bathroom far far too small… otherwise excellent

Friends_and_family Friends

8/10

Excellent

05 Apr 2025

Marvin

Lovely and helpful staff. Excellent food. Not sure the room upgrade was worth the money. Although bigger than other rooms the bathroom and fittings are pretty standard. Lovely hotel with a nice garden and lounge areas. Would book again.

Leisure Partner

10/10

Exceptional

01 Apr 2025

Verified traveler

It was a lovely stay, the room was clean and spacious. The spa facilities were great.

Self

8/10

Excellent

31 Mar 2025

Jackie

We had a very pleasant stay and would return. Great location, comfortable just wish parking was free for guests in the hotel car park we had disabilities and no.concession offered which was disappointing.

Leisure Partner

8/10

Excellent

30 Mar 2025

Peter

Nice old fashioned hitel

Excellent leisure facilities. Ordered extras but drink wasn’t in room on arrival. Breakfast cleared my tea and cutlery while I queried for bacon! I had left a walking stick against my table.

Partner

10/10

Exceptional

16 Mar 2025

Mr Jan

Lovelt hotel

Lovely hotel near the sea. Modern fresh interior. Friendly staff. Really nice restaurant and great breakfast. Added bonus was the Spa!

Partner

10/10

Exceptional

07 Mar 2025

gloria

Perfect again

Did not need parking. Stay was brilliant as always

Self

4/10

Poor

21 Feb 2025

Hannah

Disappointed visit

Very disappointed in this hotel. Not great service at reception, not particularly pleasant. Room very dated, pool not in great condition and a very dated and dirty gym.£10 to park in the hotel car park. Swim times restricted for kids but have to click through 3 pages on their website to see this.

Friends_and_family Family

6/10

Pleasant

16 Feb 2025

Tina

I liked the property for the location and easy to get into Bournemouth by foot or bus. Hotel had good restaurant and friendly staff who made you welcome. Car parking a bit difficult with access and not many spaces for disabled. There is an additional parking next door which is another plus. Best you arrive early to find the best spots.

Leisure

6/10

Pleasant

08 Feb 2025

Jane

Nice few days away, hotel needs some TLC in areas

Firstly we thought paying for parking was unnecessary especially as the car park was never full during our stay, £10 a night is far too much. Our room was ok and clean but very small and the decor was tired, didn’t follow the modern feel you got when entering the hotel. Our first morning at breakfast the coffee machine was broken, we later saw there was another machine in the bar so the staff could have used this. Day 2 the machine worked but there was no bread for toast or beans, my husband had nearly finished breakfast before the beans were brought out. I had the avocado on toast which was lovely. We enjoyed using the spa facilities, nice pool, the spa pool was disappointing as no pressure from the jets, staff were friendly and helpful, my husband had a massage which he was very happy with. We liked the fact that the hotel communicated using WhatsApp, great service from housekeeping. Overall we enjoyed our short break, just a few things that need some attention

Partner

8/10

Excellent

26 Jan 2025

Alan

Overall, a very good experience.
Restaurant was good, breakfast room too.
Safe, convenient location with on-site parking.
Room heating was good and bed comfortable.
No complaints.

Business_and_leisure Self

10/10

Exceptional

19 Jan 2025

Lisa

Birthday Weekend Surprise

Everything was great. Loved the pool and sauna and sampled a few gins from the fabulous gin bar.

Partner

8/10

Excellent

07 Jan 2025

Modupe

This is a nice hotel, the staff were really nice and accommodating. The property is a little dated though and corridor carpets could do with an upgrade. The Spa area I understand is being refurbished soon too, so that's good. I would stay here again.

Leisure Partner

6/10

Pleasant

07 Dec 2024

Richard

Liked way our issues were listened too and compensated in the end .
Did not receive notification about no room service and a large party ( they did show mail but I did not receive it) so no meal that evening
Humming nose room19 all-night ( air conditioner unit outside)
No soap in shower
Had to check we had booked breakfast (?no record) when we knew we had .
No decaf coffee machine or sachets at breakfast , kind staff made us 2 coffees
Staff did listen and helped

Leisure Partner

8/10

Excellent

30 Nov 2024

Verified traveler

Parking Fee's to pay if you don't book directly.

We enjoyed our stay but the location of the hotel is not in a particularly nice area. Breakfast was superb with a terrific choice which of hot and cold which you helped yourself too. Our evening meal was also excellent and the staff were so friendly & efficient. Having said that we were all very disappointed and annoyed that we received through a letter via Hotels.com the day before our arrival from The Best Western Connaught Hotel, informing us we needed to pay £10 per night for parking per car. The hotel informed us that as we had NOT booked directly with them or Best Western that this parking charge had to be paid. To be quite honest we felt totally ripped off with this, as we had paid a substantial amount of money upfront to upgrade to 3x Superior Double Rooms and then had this payment lumped on us at the eleventh hour. On their own Best Western website they promote that parking is FREE. You will have to decide what you feel is the best value way of booking this hotel.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2024

Clive

Great choice!

Great visit!

Business

2/10

Poor

21 Nov 2024

Ros

I had to go to a&e to have a tetanus because I stood on their rusty nail carpet grippers!

Leisure Self

2/10

Poor

20 Nov 2024

Rakan

Terrible staff at this hotel

When I arrived the hotel at 11:00 Pm,
Nobody was at reception, necessary to call him from the telephone of reception to come in front desk, when he came was so sad and spoke loudly with no polite shouting front of my face and he looks so sleepy.
That was so terrible and i never see employee like him he was Disrespectful and inappropriate for this place.
Described the man he was bold and fat, white, didn’t wear the tag name.
Never try to go to this hotel without any respect of tourists.
I recommend to not try to visit this hotel as well.

Friends_and_family Friends

8/10

Excellent

17 Nov 2024

Emma

Lovely hotel great location

Lovely hotel, great staff, good facilities, wish we had booked an afternoon tea as it looked amazing! Beds comfy, rooms decent, breakfast luke warm if you arrived after 9am, plenty of Choice. The only disappointing fact which was no fault of the hotel, was the neighbouring rooms waking us up at 6am and being able to hear every conversation, and even when they used the bathroom - could def use soundproofing. Other than that, would happily book again.

Partner

10/10

Exceptional

16 Nov 2024

Rebecca

The spa was great and a very good massage. Comfortable rooms and friendly staff

Leisure Partner

6/10

Pleasant

07 Nov 2024

susan

Breakfast service poor. Bedroom dreary and dated.

Leisure Family

8/10

Excellent

07 Nov 2024

Nicola

Lovely hotel, very small bathroom.

We have visited this hotel a few times as we love the spa and bar. The staff are polite and the hotel is clean and worthy of its 4 star. They have a great range of gins and lunch was delicious. However… The bathroom in our standard room was tiny!!! It was like an aeroplane toilet and the shower tray was slippy and so small that you couldn’t even step back to wash your hair. I wouldn’t recommend room 34. The spa no longer has loungers which is a big shame as I love relaxing on them and they now have chairs. I don’t think this was a good upgrade. I had a massage which was excellent! It was expensive but worth it and I believe her name was Keesha. We will be back but in a different room for sure!

Partner

10/10

Exceptional

25 Oct 2024

Lee

Hotel was really good for the price I paid, the room was very clean, bedding and towels spotless, staff were very friendly and it was in a good location. I would stay here again for sure. Only slight negative, the shower was a little disappointing but not enough to stop me coming back.

Leisure Self

10/10

Exceptional

23 Oct 2024

Lisa

Second time staying at this hotel with work, and i find the hotel very very comfy and nice

Business_and_leisure

6/10

Pleasant

20 Oct 2024

Simon

The Connaught Hotel Bournemouth

Although we enjoyed, we found lots of aspects of the hotel outdated and threadbare.
Certainly not worth the money we paid for it .
We dont know why our extra big bed had a folded duvet in the middle under the sheet.
It felt like we were climbing a mountain.
The settee in the suite was very uncomfortable and small.
The bathroom had rubbish from previous occupants, although it was benind the bath, but still, i found it. The shower still had curly hairs on the walls, not from us,
The afternoon tea was lovely though
We found it slightly petty , that im asking at 2.45 if our room was ready, to be told no it wasnt ,I sayd so in 15 min it will be and she said yes, I found that really petty

Partner

10/10

Exceptional

05 Oct 2024

CM

Perfect hotel to relax and unwind in between traveling. Staff extremely friendly and very helpful.

Leisure Partner

10/10

Exceptional

04 Oct 2024

M

Lovely hotel , only stayed one night but no problems whatsoever

Leisure Self

8/10

Excellent

23 Sep 2024

chris

Nice location, friendly staff and great pool/spa

Leisure Partner

6/10

Pleasant

09 Sep 2024

Ian

The hotel looks good from the outside, and the public areas like bar and restaurant were modern and welcoming. However, that’s about where it ends, the room was a little dated, hallways scruffy and the pool and spa is need for modernisation. The steam room has a smell and is dark and dingy, the sauna is unloved.

Overall I felt the hotel wasn’t overly clean, a lot of dust in areas and a general sense of lack of care.

The food in restaurant however, was very good and presented well. The menu was interesting and featured nice options.

At the price I paid, I wouldn’t stay again, it would need to be cheaper. £122 for a superior room where the toilet fan was noisy and the floor creaked, the bed hard and the bathroom shower with black marks, is a little overpriced.

There are other options in the town at a similar price for better quality.

Self

8/10

Excellent

08 Sep 2024

Sarah

Mixed feelings about this hotel

Staff were very friendly & helpful.
Unfortunately the fan made a loud noise and when upstairs room had a shower, our bathroom ceiling leaked. The toilet flush knob came off. I was surprised there were no toilets in pool area/changing rooms and one of the lockers are our pound coin.

Friends_and_family Family