Gateway Hotel

United Arab Emirates , Dubai
BUR DUBAI, Khaleed Bin Waleed Street
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100 reviews shown

4/10

Poor

10 Mar 2026

tamara

Remolded room was too dark. Light by the bed was very poor. The pillows were lumpy. Maid opened a window and didn’t close it. I didn’t know until the middle of the night since it was hot and noisy. I asked the front desk for a lamp and to tell the maid not to open the window. At breakfast, I had to ask for napkins. I doesn’t a free bottle of awful wine. Would rather have another bottle of water. I doubt that I will stay at this hotel again.

6/10

Pleasant

10 Mar 2026

Melissa

We saw two bugs in our room. Staff was very friendly the overall is it is nice to be that close to the hospital but the rooms are older. The stay was not terrible, but it is not a place I will stay again. The bugs freaked me out.

Partner

8/10

Excellent

06 Mar 2026

Linda

We liked everything BUT they neglected to say the hotel was under construction and the noise from 8-5 was hideous. Absent that, we'd have rated it superior

Partner

10/10

Exceptional

04 Mar 2026

Maciej

Awesome job

4/10

Poor

03 Mar 2026

LISZET

Front desk staff was very unprofessional
Room was noisy due to hotel renovations right above the floor they placed me in. Front desk didnt care about the noise ans basically said you knew it was under renovation so theres nothing else we can do. Room was not very clean and had no hot water in backroom faucet.

Family

10/10

Exceptional

03 Mar 2026

Panagiotis Meletios

Friendly welcoming, staff, clean rooms and free breakfast to boot

10/10

Exceptional

01 Mar 2026

Brenda

Great location, staff were very nice and would recommend. Room was clean and parking was easy access to elevators

10/10

Exceptional

27 Feb 2026

Adam

Great atmosphere

10/10

Exceptional

24 Feb 2026

NAAMA

Yes

Friends_and_family Friends

6/10

Pleasant

23 Feb 2026

Emily

The room was clean and spacious and the staff was friendly and helpful. The amenities were really lacking, and the walls were so thin I could hear everything from all the rooms around me amd the hallway at night.

Self

10/10

Exceptional

23 Feb 2026

Imran

Parking was easy. Staff were friendly

Family_with_children

8/10

Excellent

21 Feb 2026

Sarah

The room was spotless, the staff was friendly, we were able to walk at night to the nearby Santa Monica Brew Works which was fun. We would stay there again

Partner

10/10

Exceptional

19 Feb 2026

Chengxun

Good location, great crew, new bathroom.

10/10

Exceptional

19 Feb 2026

Sara

I had a wonderful stay at this hotel. The room was clean, exactly as advertised, and looked just like the photos online. I appreciated the complimentary bottled water as well.

The location is unbeatable—right next to great restaurants, with a bus stop directly across the street. There’s also a fantastic breakfast spot one block away called Travertine. The housekeeping staff were incredibly friendly and kind, which made the stay even better.

Parking is available in the garage under the building. The spaces are tight, but for $23 with unlimited in‑and‑out access, it’s a great value.

Breakfast at the hotel was simple—fruit, coffee, and toast—but it was included in the price, so no complaints. Overall, a very pleasant stay and I would happily return.

Family

10/10

Exceptional

18 Feb 2026

Bethany

The Gateway is in a great location! Walk to the beach, coffee & restaurants! Entire staff were friendly & room had everything we needed including a small fridge.

Family_with_children

10/10

Exceptional

18 Feb 2026

Steven

Very clean and comfortable

10/10

Exceptional

17 Feb 2026

Sandy

Yes clean room and and yes to very courteous staff. Excellent breakfast!!

Friends

8/10

Excellent

17 Feb 2026

Dean

I have had recurring appointments at St John’s Hospital so this has become somewhat of a 2nd home -so the location could not be better. The staff is always friendly and courteous. The rooms clean and well-equipped. This visit there was a problem with one of the elevators being out-of-service- nothing a bit of patience couldn’t solve. The associated restaurant has been excellent though unfortunately closed on Sundays and Mondays- our usual appt. days.

8/10

Excellent

16 Feb 2026

Brianna

The room is super clean and nice and the check in staff were super friendly. However, when we went to go check out, the man working at the front desk was a little rude and was confused on the checkout process. This caused a delay in checking out. We are still waiting to make sure we were charged the correct amount.

8/10

Excellent

15 Feb 2026

Elisa

Room was clean. Staff was nice.

Partner

10/10

Exceptional

14 Feb 2026

Charles

A really friendly staff. Great location, sorry they keep raising parking rates

10/10

Exceptional

12 Feb 2026

Judith Katherine

Room service was great. Breakfast in lobby needs upgrading. There are no tables to sit at while eating. A greater variety of food should be offered.
Parking is too expensive.
Again, service was great, and beds were very comfortable.

Leisure Family

8/10

Excellent

09 Feb 2026

Ann

The room looked exactly like the picture - all good.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Franko

Close to everything

Friends_and_family Friends

6/10

Pleasant

06 Feb 2026

Sandra

Conveniently located to the hospital.

Business Partner

10/10

Exceptional

04 Feb 2026

Charles

Great staff location very clean easy parking I love staying there thank you

10/10

Exceptional

03 Feb 2026

Ann Roberts

Room was very clean; staff was pleasant and helpful.
Excellent amenities in the room--reading lights, convenient outlets for chargers, helpful arrangement in bathroom.

Friends_and_family Family

6/10

Pleasant

01 Feb 2026

Maria

The room was decent, the staff were courteous. I liked that they cleaned each morning. The hallways were tight though and the front desk seems weird. I think i would rather spend a couple more dollars for a better stay

8/10

Excellent

31 Jan 2026

Robert

This was my second stay. The Hotel is conveniently located, bed was comfortable, the continental breakfast was good. (The Cold Blue Lighting in the rooms is Terrible). Feels like you'e in an operating room. Same cold light at the front desk. They need to change to a warm lights throughout the hotel, only comfortable light is the bathroom mirrors. Lastly, there are no window drapes, just shutters that do not block enough of the morning light.

10/10

Exceptional

30 Jan 2026

Brian

The room was spotless. Comfortable bed and pillows. The front desk people were pleasant. For me, the location was perfect. I had a lab procedure in the building directly across the street! Afterwords, a short walk to Tartine Bakery for lunch!

Self

8/10

Excellent

30 Jan 2026

Robert

Decent size space, well located to Santa Monica

Friends_and_family Friends

10/10

Exceptional

29 Jan 2026

O C and Wanda

Great staff, clean & stylish room, convenient location, and restful sleep!

Business_and_leisure

8/10

Excellent

28 Jan 2026

Lyle

Yes and yes

Partner

10/10

Exceptional

25 Jan 2026

Rosario

Great room! Clean and great location

6/10

Pleasant

24 Jan 2026

Beth

This was my second stay here. I love the location, the small quaint hotel feel, the staff is incredibly nice. The main complaint is the noise from the floor above. Just a heads up, there is not much insulation. A loud foot could pose a pretty noisy stay. I will stay here again, on the top floor.

Business Self

8/10

Excellent

24 Jan 2026

marc

initial problems with the room; safe didn't work. Lobby bathroom is locked, even to the guests. If you need it you have to get staff to let you in. Why don't they use a combinat=ion lock for the guests

Partner

10/10

Exceptional

21 Jan 2026

Heather

Parking was easy less than $20. No valet though. Beds were comfy! Breakfast was included.

Leisure Self

10/10

Exceptional

20 Jan 2026

Jeff

Clean and super friendly staff

8/10

Excellent

20 Jan 2026

Martin

Clean and spacious room. Decent breakfast.

Partner

8/10

Excellent

20 Jan 2026

Dianna

I thoroughly enjoyed my stay at the Gateway hotel. The hotel will be going under renovation and if anything, maybe it could be stylistically updated, but the rooms were clean, all basics were covered, and the staff was very courteous. I do recommend you check to confirm the updated parking price as it was not updated on third-party website.

Leisure Friends

10/10

Exceptional

20 Jan 2026

Bernadette

Very nice staff, convenient parking, clean room, comfortable bed and pillows.

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Suzanne

Overall stay was great. Disappointed on just two topics…bed linens clean but stained and breakfast was a bit lacking…even some bread would have made a difference.

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

Myrna

Welcoming staff, clean updated room & bathroom, simple breakfast choices and nice touch -2 bottles of water in the room!

Business_and_leisure Self

8/10

Excellent

13 Jan 2026

James

Good location, good staff, clean room

Leisure Partner

10/10

Exceptional

11 Jan 2026

Dan

Great location,clean rooms,very nice staff

10/10

Exceptional

10 Jan 2026

Natalia

The staff at this hotel is great and courteous! The room was very clean and the location was good. We would certainly stay here again in the future! Thank you.

Leisure Family

10/10

Exceptional

09 Jan 2026

Pamela

Check in was a piece of cake! Plenty of parking and the front desk staff was friendly. The room was clean and comfortable. The Gateway has my favorite set up - the sink and mirror outside of the bathroom. That way, I can do my hair and make-up while my husband is showering. There’s a great restaurant adjacent to the hotel as well. Very close to St. John’s. We would stay here again!

8/10

Excellent

04 Jan 2026

Madelyn

Room was clean and nice and overall property was very well kept. However, staff was a little noisey in the mornings and knocked on our door at 8am both mornings (check out was at noon mind you) which was frustrating for us when we wanted to sleep in a little. Walls are a bit thin as well so you can typically hear anyone talking in the hallway or people playing music loudly in their rooms.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Richard

Very nice stay, staff and suggestions!

Friends_and_family Friends

8/10

Excellent

02 Jan 2026

Arleen

yes

Leisure Partner

10/10

Exceptional

02 Jan 2026

Abolfazl

Parking in the basement with elevators to the room

Leisure Family

10/10

Exceptional

29 Dec 2025

Stephanie

Everything was easy. The room was clean. Parking was easy. The air-conditioning worked great

Business

10/10

Exceptional

25 Dec 2025

Martin

Perfect thank

Business

8/10

Excellent

23 Dec 2025

Jeanne

Yes

10/10

Exceptional

23 Dec 2025

Kevin

Nothing fancy. But ideal for my recent business trip. Clean, comfortable, friendly and convenient. And a great coffee shop across the street.

Business

10/10

Exceptional

22 Dec 2025

Ryan

Clean room friendly staff easy cheap parking love this place not easy to find in this area

Partner

6/10

Pleasant

22 Dec 2025

Diana

Very courteous staff. Room smelled like an old motel. Temperature of room easy to regulate. Great shower!

10/10

Exceptional

22 Dec 2025

elizabeth

Clean rooms. Friendly staff safe environment

Business Family

10/10

Exceptional

21 Dec 2025

Huseyin

Clean room, kind and helpful staff

6/10

Pleasant

18 Dec 2025

Maureen

Unfortunately the property is doing major renovations and were extremely loud right above our room. We were not advised about possible noise when booking, even though we booked just a week before our stay.
Free continental breakfast was a joke. I wouldn't advise depending on it. We walked out and bought our own meal at a local cafe.

8/10

Excellent

18 Dec 2025

Mary

Staff and room were great. I would give 5 stars but there was spoiled milk at breakfast, however we notified the attendant there.

Leisure Family

10/10

Exceptional

17 Dec 2025

Jorge

Arrived a bit earlier but hotel staff were able to accommodate me. Very much appreciated.

Business_and_leisure Self

10/10

Exceptional

16 Dec 2025

Jonathan

Breakfast was terrible

10/10

Exceptional

13 Dec 2025

arnold

clean rooms and nice staff very helpful

Business

8/10

Excellent

12 Dec 2025

Jodie

Room clean. Staff pleasant.

Business_and_leisure Partner

10/10

Exceptional

11 Dec 2025

Jim

Easy self-park. Attentive front-desk staff. Clean, comfortable room. Felt like a top tier branded property without the top tier price.

Business

10/10

Exceptional

10 Dec 2025

Luke

Clean room and general impression of facilities. Although certainly not four- or five-start, it was a good value for the money.

Business Self

8/10

Excellent

05 Dec 2025

Maria

Great location

Leisure Self

10/10

Exceptional

05 Dec 2025

Robert

Clean hotel. Great service.

Partner

8/10

Excellent

04 Dec 2025

Judy

Staff was helpful, efficient and friendly.

Leisure Partner

10/10

Exceptional

03 Dec 2025

William

First time guests. The staff is wonderfully friendly from the front desk to everyone else.

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Julie

Great staff. Love location and great parking

Leisure Family

10/10

Exceptional

01 Dec 2025

Gregg

Great option for lodging with a packed schedule away from the hotel. Easy to access, clean, friendly staff, and secure parking.

Leisure Family

8/10

Excellent

30 Nov 2025

Derrick Levy

Staff was friendly and accommodations were adequate . Room was large

Business Self

8/10

Excellent

27 Nov 2025

Nebojsa

Clean room and saff

Business Self

10/10

Exceptional

27 Nov 2025

Adam

Nice location to explore the area, bus stop outside the hotel too.
Friendly staff, basic but sufficient breakfast, comfortable bed and room.

Leisure Family

10/10

Exceptional

25 Nov 2025

Juliana

Service at reception is good. Room is well cleaned everyday. Thank you.

Business Self

10/10

Exceptional

24 Nov 2025

Mark

This is a statement to fill in the box. The hotel is excellent.

6/10

Pleasant

22 Nov 2025

tamara

Hairs in the bathtub from previous guest. Ran out of Kleenex in the middle of the night. Again housekeeping is subpar.

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Arkady

10/10

Exceptional

19 Nov 2025

Constance

Considering this is a budget-friendly hotel it stands well above it’s competitors. The room (standard with 2 queens) was clean and modern with a large bath. What stood out was the staff who went above and beyond to be helpful. I love the parking onsite at a reasonable cost. The free continental breakfast was nothing much so don’t plan on breakfast in. They are renovating and I fear they will join the others with out-of-reach rates but let’s hope not.

Leisure Partner

10/10

Exceptional

18 Nov 2025

Jim

Room was clean and very comfortable. Staff was very courteous and helpful.

Leisure

8/10

Excellent

17 Nov 2025

Gilbert

Nice staff

Partner

8/10

Excellent

15 Nov 2025

Tamara

There was hair on the bathroom floor and the bathroom backsplash was dirty with white stuff. Housekeeping needs to improve.

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Debra

Microwave
WIFI password did not work
Thin walls

8/10

Excellent

14 Nov 2025

Karen

The room and building was clean. Comfortable bed and sheets and linens. Nice shower.The breakfast had good options for a to-go style breakfast. Noise from the street and vibrations from people walking in other rooms, even though we were on the top floor and also the cleaning people speaking to each other in the hallways in the morning. if the noise doesn’t bother you, this is a great value.

Leisure Family

8/10

Excellent

12 Nov 2025

Ruth

The room and bathroom were clean. We stayed 2 nights. I was impressed that the room was cleaned after the first night. I’ve stayed in hotels where they clean the room every other day.. So that was a plus.
Staff was courteous.. check in was easy. Plenty of parking.. (about $17 a night).

Leisure Family

10/10

Exceptional

12 Nov 2025

Betty

Staff is always great! Check in is easy. Thank you!

Business Family

8/10

Excellent

11 Nov 2025

Chad C

Room was clean. Staff was nice.

Business_and_leisure Family

10/10

Exceptional

11 Nov 2025

Patrick

This hotel was very clean with spacious rooms. The staff was wonderful. The breakfast was bare basics.

10/10

Exceptional

11 Nov 2025

MONIQUE

The room was clean. Bedding and towels spelled fresh and clean
There was complimentary breakfast and the staff was nice and helpful. Also a nice location not far from the beach

Leisure Partner

4/10

Poor

10 Nov 2025

Linda

I stayed two nights, the first night was OK because it was relatively quiet, and we did stay in a handicap room which served me perfectly at the moment because I have a bum knee. The second night we had made a reservation after the fact so they had to move us out of the room while we were attending a baptism so we were rushed packing before we had to leave, and the staff moved our things to a different room. when we came back late in the evening they put us in a room that was facing the street, which was absolutely horrendous because we heard sirens all night. We turned the air conditioner on so we could muffle the sound, but that was even worse! Room 333, stay out of it if possible, no water pressure also! I don’t like staying in a hotel that does does not have a private bathroom. The wash sink and mirror work in the same area where the beds are. So the light has to go on when people are sleeping. Not a good idea experience.

Leisure

10/10

Exceptional

10 Nov 2025

Esther and Robert

Room very clean, bed comfortable, housekeeping very responsive. Unfortunately, continental breakfast not the best. Wish the restaurant attached to the hotel served breakfast.

Leisure Partner

6/10

Pleasant

09 Nov 2025

Hector

Parking not included.

Leisure Partner

10/10

Exceptional

09 Nov 2025

Nathany

Hotel limpo e confortável , atendimento bom. Recomendo muito!