Name: Royal Ascot Hotel
Address: Khalid Bin Waleed Road Bur Dubai, Dubai, 52555, AE

Royal Ascot Hotel

Dubai · United Arab Emirates

Khalid Bin Waleed Road Bur DubaiView location

75 reviews shown

4/10

Poor

05 Jul 2026

STEVEN

Staff very uncooperative. Never again at this property.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Paramvir Singh

Not maintained properly

Self

10/10

Exceptional

27 Feb 2026

Ras

This was our second recent visit and again, the Royal Ascot Hotel in Bur Dubai proved an excellent choice.

From the moment we arrived, we received a warm welcome, and the entire experience exceeded our expectations. The level of service was consistently outstanding, making our stay truly enjoyable and relaxing.

A special thanks to Saima, Mano, Sahid, Santosh, Srinivas, Joyla, and Kshtij for their exceptional hospitality and attentive service throughout our stay. Each of them went above and beyond to ensure we were comfortable and well looked after, making us feel valued as guests.

The hotel continues to maintain immaculate standards, with clean, well-presented rooms that make it a fantastic place to stay. The welcoming atmosphere, combined with the professionalism and friendliness of the staff, made our visit truly memorable.

We would happily stay at the Royal Ascot Hotel again and highly recommend it to anyone visiting Bur Dubai. Once again, a well-deserved 10/10!

Partner

8/10

Excellent

04 Feb 2026

Kandasamy

value for money

Friends_and_family Friends

10/10

Exceptional

29 Jul 2025

Khaldoon

Vary good

8/10

Excellent

25 Sep 2024

Mahesh

Business_and_leisure Self

10/10

Exceptional

22 Aug 2024

Caren

The service provided was excellent! We had a lovely stay and pleasant at night which helped us rest. All the staff are helpful and professional. Thank you!

Leisure Family_with_children

10/10

Exceptional

04 Mar 2024

Hardial Singh

Should be more choice TV channel also U Tube should have been available

Leisure

4/10

Poor

30 Dec 2023

Nisar

This hotel is not a family friendly hotel. A lot of noise during night time, hardly we were able to sleep. Preference is given to the night club activities. Dubai government has to curb these nightclub activities otherwise it’s difficult for a family to come and enjoy the Dubai city.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2023

Monika

very friendly and attentive staff at Reception, great breakfast buffet

Leisure Family

10/10

Exceptional

18 Oct 2023

Tammy

Great place for the price point. Would stay here again.

Leisure Friends

2/10

Poor

24 Jul 2023

Farhanaz

Couldn’t sleep well at night
Too much noise from upper floor till
Late
As they have night club

Leisure Partner

4/10

Poor

07 Mar 2022

munaf

Hi
It’s okay, it wasn’t 4star hotel service experience, they don’t have single usb charge points, very poor room service,

I would try different hotel next time.

Thank you

Business Self

10/10

Exceptional

04 Oct 2021

Nouri

Location of property is unique walking distance to metro ,public transportation , Taxi, Gold souk in Deira across the creek by boat for one cost of one Dirham ,Sport bar.
Rooms are very spacious , and on top of all reasonable price .I have been stating at Royal Ascot for many years.

Business_and_leisure Self

6/10

Pleasant

17 Nov 2020

Anup

Stay in Sunny DUBAI !!

The check in was very tough. We booked two rooms and they did not allow the kid in second room while the web site says sleep up to four people.

They charged us for extra BED. Not good. I am disappointed.

Partner

8/10

Excellent

04 Mar 2020

Verified traveler

Clean and nice

It is a well located hotel, clean and neat.

Business

2/10

Poor

09 Feb 2020

sunil

Horrible

Partner

8/10

Excellent

21 Nov 2019

Anonymous

Good excellent, nice staff and very clean overall nice experience staying here

Leisure Family

8/10

Excellent

16 Jul 2019

Verified traveler

Close to places with metro access and also within walk able distance.

Friends_and_family Family

4/10

Poor

26 Apr 2019

Verified traveler

Very rundown facilities
TV set not working upon arrival cold lukewarm water for shower and linen not replaced when asked for it

Leisure Friends

4/10

Poor

06 Apr 2019

Jerome

Paid more for the stay than what was indicated on the booking confirmation.
Loud music at a party on the Hotel terrace even at 12 midnight

Friends_and_family Family

8/10

Excellent

16 Feb 2019

John

Pleasant stay

Willing, able and flexible staff in all departments.

4/10

Poor

12 Jan 2019

Linda

Not so fabulous

Night club in hotel so music that can be heard from rooms. Not great for sleeping.
Staff do not know their stuff.
Hard to get any advice from them regards to hotel, local area, tours. Don’t feel confident with the answers

Family

8/10

Excellent

10 Nov 2018

Anil

It was good trip as stayed in this hotel few times. However this time the reception did not do a good job first of all for not alloting the non smoking room in the first place and also forgot to give the documents delivered by company to the room and neither informed about it.

8/10

Excellent

13 Oct 2018

Verified traveler

Property is in the center of the city and easily accessible by metro, bus and taxi. Close to the airport.

2/10

Poor

15 Sep 2018

Pankaj

Hotel review

Was worst experience staying at this hotel ever. Its not even worth 1 star. When we arrived early in hotel after 6am. The guy in reception said we had to 10 11 and 12 as no room was available. Then he said we can check in early if we paid 100 dhs. He lied and was making money. The room was horrible. The shower was hot even on the cold setting. We complained twice but nothing was done. Making excuses. The breakfast was awful. It only catered for Indian people. The omlette they had was stale. My friend found hair on one his breakfast food and the manager blamed the hotel guest.

The standard of this hotel is really bad. I would like get my money back from stay.

I would not reccomend this hotel to anyone.

Very substandard and horrible.

10/10

Exceptional

12 May 2018

Verified traveler

Loved this spacious hotel in the old part of town, We had a huge room. The staff were very friendly and obliging with a nice decent sized pool on the roof. They served a good buffet breakfast, also a great Indian restaurant on the roof top. Near enough to walk through the local shops to the Creek with boats to the old Souk, riverside restaurants and river trips. I would definitely book there again

6/10

Pleasant

16 Apr 2018

Alex

It was not that I expected

Briefly, the restaurant facilities available are mostly oriented to Indian nationality customers

6/10

Pleasant

01 Apr 2018

PRASOON

Nice hotel though far from downtown

It was overall a good experience .. breakfast was olay. It was more of indian food than continental.lobby was good . Travel desk was very helpful to chose the excursions.

8/10

Excellent

25 Mar 2018

Dilbagh Rai

It’s close to the businesses I do my business with

I often stay there and this time they gave me better service! Room was clean and large enough to enjoy it.
Thanks

4/10

Poor

22 Mar 2018

Toi much noise of club

I wasvon 5th floor still there so much music noise from the arabic club

8/10

Excellent

18 Mar 2018

Naveed

I found it good, only concern is that room service is bit slow. Otherwise overall this is a good place to stay with easy access to local area, dining and approach.

6/10

Pleasant

06 Mar 2018

Verified traveler

Very close to the Metro Station & Main Bus termina

Convenient location for using the local transport.
We enjoyed our experience of visiting the city sights using the modern, comfortable, low cost
metro..

10/10

Exceptional

02 Mar 2018

NARENDRA

great hotel

we had a great stay
check in & check out was great
rooms were clean
room service was very fast

Partner

2/10

Poor

20 Jan 2018

Pradeep

Poor amenities

The hotel seems to have a secret directive to conserve electricity. The reception staff were trying to give out only one key card per room saying they were short of cards. Then, I had to shower with only luke warm all the 6 days I stayed there, despite them saying there was no problem. Yet, the Spa on top floor had scalding hot water, as it should have been.

8/10

Excellent

06 Dec 2017

Haddad

Overall it was okay, value for money

Room was good in size, TVs are not up to expectation
Nice room service

Family

8/10

Excellent

19 Nov 2017

francis

Its fine.

Room was fine,cleaning of room was not until 16.00 hours +.

10/10

Exceptional

16 Nov 2017

DEVEN

Will recommend to everyone

The hotel was quite nice, I liked their Bar they had many varieties of drinks at hood price. Rooms we spacious and modern with many facilities . The roof top restaurant serves shisha and also have swimming pool and gym.

10/10

Exceptional

29 Oct 2017

Verified traveler

Quality Hotel with good staff

This hotel has a good staff and is located in a busy area with lots of restaurants. Easy to get taxis from here. And the building is very safe.

4/10

Poor

10 Oct 2017

PRITHMA

lovely looking hotel / rooftop bar fantastic

Stayed here twice before, had a topclass stay and was looking forward to this time as it was my sisters birthday, but the disappointment was so great....3rd time defintely not lucky ... service at front desk was \"yes ok madam\"or \" but thats ok\" \"you can do it later\"...or if we requested clean towels for 2 people ....only one would come and they would say but we brought this morning... it was so hot so we found ourselves showering at least 2X. if you ring room service they would say not us please front desk ...call front desk they call another....
breakfast room was always very dirty ....food on the floor ....we told them the seats and floor is dirty they tell us\"its ok\"
the service in the rooftop bar was topclass = the staff were lovely friendly helpful...i did not complain when they brought us singles and charged us for double because the experience was topclass...we forego that money as tip/ or service charge
YES I AM A VERY DISAPPOINTED GUEST AND FEEL EMBARRASSED TO HAVE TAKEN MY SISTER ESP AS IT WAS HER BIRTHDAY

8/10

Excellent

18 Sep 2017

John & Trish

Facilities good, staff two staff members not

We are both english speaking but could not understand the girl with braces at reception. Even after asking repeatedly. The night before departure we paid an additional tax (although we had paid online including taxes when we booked) to prepare for an early quick departure, the receptionist wanted to hold us up until he could find someone to check if we had used anything from the minibar. We walked out angrily as we had no time to waste before our flight check-in. We were told there is no problem getting a taxi by the concierge the night before and that this hotel is a 24 hour manned place. There was no concierge on duty when we left, which was a let down as we had to flag a taxi down ourselves. More unneeded stress in a foreign city. The room itself was good, the shower facilities clumsy and dated. The room big, the bed good.

2/10

Poor

01 Sep 2017

Kevin

Awful and grotty!

Go somewhere else!

Trying to be positive I have racked my brain to think of something I can say with a redeeming quality to this hotel but unfortunately can't!

8/10

Excellent

21 Jul 2017

sanath kumar

Good property to stay in Burdubai

Good comfortable rooms, decent breakfast and very friendly helpful staff.

10/10

Exceptional

18 Jul 2017

Kapil Mittal

Closet to Meena Bazar which offers Desi Food

Good Room size and good staff excellent location and value for the money

8/10

Excellent

03 May 2017

Verified traveler

Nice Stay

The location is good and good staff. The bed was good and nice clean room

4/10

Poor

18 Apr 2017

anonymous

Hotel in Indian area of Dubai

It was an issue to me that the no smoking room smelt of stale cigarette smoke that permeated the bed clothes. It should be made clear in the hotel literature that the hotel is designed and I suspect owned for Indian guests. The breakfast was heavily influenced this way and despite having restaurants serving other types of food the overall feel and smell of the hotel was of Indian food. If that's no worry to you -fine. It was for me though and I should've been made aware before booking

8/10

Excellent

06 Apr 2017

Russell

Just OK

Was a fairly nice hotel, but not a 4-star. Was probably worth the 4-star rating in 1990 but the years have worn this hotel down. A 3 or 3.5 Star Rating would be more accurate

Partner

8/10

Excellent

24 Feb 2017

Verified traveler

Great value

Upgraded to suite no extra charge! Great location close to Cruise Ship @ PortRasid

8/10

Excellent

17 Feb 2017

Kandi

Very good

Very good hotel. Walking distance to lot of Indian shopping places

8/10

Excellent

02 Feb 2017

Michael

Royal Ascot Hotel stay was positive

Was very good.
Very good facilities in hotel. Friendly service

Family

8/10

Excellent

31 Jan 2017

Michael

My very pleasant stay

Thank you for the wonderful stay.
Your customer relations staff made me a birthday cake.
I hadn't told anybody about it.

Family

6/10

Pleasant

26 Jan 2017

Samir

Good property

Very convenient location

6/10

Pleasant

07 Jan 2017

Verified traveler

The hotel was good on the website
Did not look good in person
Musty smell
Dark rooms
Front desk service was good

Family

8/10

Excellent

28 Sep 2016

David

Great stay

Family

10/10

Exceptional

15 Sep 2016

Dilpreet S

Excellent hotel ensuring a great stay

A very pleasant and comfortable stay. Right from start of check in the staff goes out of the way to ensure you have a lovely and memorable time. The team is very courteous and always at call. I personally had a great interaction with the front office Manager - Mr. Rajesh who ensures that the guests are always comfortable. The rooms are very spacious / large and have a victorian feel. They have a roof top pool, sauna, gym and spa. All facilities are exceptionally good although gym could use some improvement. The hotel is a gem in Bur Dubai and I will definitely stay again

8/10

Excellent

09 Jun 2016

SANJEEV

Wi Fi connectivity a bit of an issue. Breakfast not value for money.

8/10

Excellent

25 Jan 2016

Verified traveler

Nice hotel, pool, in toom dining and great staff

The only negative is limited tv channels and mainly in indian / middle east.

8/10

Excellent

08 Oct 2015

John

Pleased with my stay

The hotel is an older one but we'll looked after and large comfortable rooms, I really liked it there. Staff were good, the food from room service was OK but I did not try the many restaurants there. Id advise anyone to stay there its a good hotel for the rates in Dubai.

2/10

Poor

14 Sep 2015

Hotelcritique

Worst stay

Do not stay here under ANY circumstances whatsoever!

Family

8/10

Excellent

09 Nov 2014

Verified traveler

good for business travelers

it is a good hotel for business travelers. close to metro, rooms are big and upgrade offer is very good

10/10

Exceptional

04 Nov 2014

G G

Best Hotel

Its a very nice hotel in terms of cleanliness Location & Ambience Worth your stay and repeat to same hotel.

4/10

Poor

25 Oct 2014

HARPREET

Pathetic Stay

Very unfriendly staff. Would never stay again at this hotel.

6/10

Pleasant

15 Sep 2014

Verified traveler

it is nice hotel but the location very bad for me

the location only good for people like indian food & it is far from Metro station specially when you wake in very hot weather & high humidity

8/10

Excellent

27 Jan 2014

Jyllinge

Nice hotel to The Price we paid

We reserved 2 room when we come we get a Big suite for same Price where we could be all 4. It vas fantastic

Family

8/10

Excellent

12 Aug 2013

Andy Palais

Perfect for a short city break

Had a very comfortable stay in this hotel very good facilities

Family

2/10

Poor

06 May 2013

anouska

Snooty

The reception staff could well be from the era when hotel staff felt they should look down their long noses at guests!!! Compared to the friendliness and helpfulness of another hotel we stayed in on our outward journey this was not good. The location is fine for visiting the creek and bazaars and is close to the metro.

Partner

4/10

Poor

03 May 2013

NicoBoris

This is not a 5 star hotel, bad location

We booked as if this were a 5 star, this hotel is nothing but that.
Location far away from everything nice in Dubai, very poor breakfast we, of course did not try the restaurants. The hotel itself is nothing I would like to repeat.
Look for another hotel.

Partner

2/10

Poor

20 Oct 2012

sandy

not for family

this is old hotel , with carpet in room which smells a lot i have to change room 2 times but still..
,if you stay in on front side of hotel there is lot of noise of traffic in the night , and if you stay back side there is mosque at the back lot of noise because of that , it is not recommendable for family or couple it become brothel in the night because of 3 pub in this hotel.lot of call girl standing outside this hotel and siting in hotel lobby.

8/10

Excellent

07 Oct 2012

Dar the great.

Decent place for family holiday

We stayed here for the second time, Nice place with good connectivity.However was a little pricier compared to the last time.Staff were very friendly and helpful.Wish breakfast was included in the total package on all rooms.Overall a decent place to stay at.

Family

10/10

Exceptional

30 Sep 2012

Enisa

The Royal Ascot Hotel, Dubai

Loved it. Loved it. Loved it. When entering the hotel the first vision is the red-carpeted staircase rising elegantly to the next level. Look to your right and there's a handsome lounge area for resting after your tired flight, or enjoying a reviving tea or coffee or delicious meal. Enter your room and you see a spacious area with quality furnishings arranged with thought for comfort. A spacious bathroom and wardrobe are an unexpected bonus to add to a very comfortable stay. The included buffet breakfast includes a vast range of hot and cold dishes, all delicious, and if you're inclined, you can order an omelette of your choice freshly made. The staff - reception, bell boys, concierge - are all friendly and accommodating to your every wish and prompt in doing anything you ask them to.
Dubai overall was a wonderful experience but staying at the Royal Ascot Hotel made the experience so much more extra-special. If you plan to visit Dubai (and after this first experience we plan to come again) then do stay at the Royal Ascot Hotel.

8/10

Excellent

17 Aug 2012

rahul pachigar

very convenient to travel to both lines of train

I reallly liked the whole gregorian style hotel with nice big rooms with lots of options to eat 7 types of cuisines around the world. It is reasonably priced but not cheap.

8/10

Excellent

23 Jul 2012

Thys Bester

The Royal Ascot... I'll be back!

The Hotel is in a nice location, the personnel is courteous and friendly. The Room is nice and big. The buffet breakfast is the same every morning, but by eating something different every morning, my wife and I had a different breakfast for 8 days. Very good. The Drivers of the hotel will take you on a city tour, or will even take you to Abu Dhabi for a city tour, at a price, but that's very convenient. In the lobby is a Touring company that'll organize all your adventures that you want to go on... Very nice again. I personally had a problem with the fridge that did was not cold enough, but I ordered a lot of ice, and no further troubles. One tip, if I may...Stay away from the minibar, it's EXTREMELY expensive. Stay away from the Sushi Restaurant, it's also very expensive. Do however visit the Wellingtons Restaurant, Their Duck is to die for.

Family

6/10

Pleasant

11 Jun 2012

John

Royal Ascot Review 7-9 June 2012

Requested a quiet non-smoking room. Room smelled of stale smoke but was quiet, facing rear of hotel. Bathroom extremely small, door stop immediately in front of toilet, had to enter bathroom sideways. Toilet flush button leaked when pressed, shower very weak and not warm, bath/shower press button also leaked.
Breakfast time chaotic with no plates, several requets before coffee arrived. Only ate breakfast in hotel but that was acceptable buffet style.
Would I stay there again, yes, as it represented reasonable value for money for a 2night stopover.

10/10

Exceptional

14 Apr 2012

Verified traveler

Great Value

A very friendly hotel who look after their customers very well. Any problems were sorted straight away. Anything you asked for was immediately arranged for you.
The rooms were very spacious and the beds were very comfortable and a good size. (We had twin beds that were almost a double size.)
Would definitely stay there again.

6/10

Pleasant

20 Mar 2012

Asif

Expensive comapred to wht I paid

Not good value for money. I could have done more research in finding more options within the same price. But genrally it was OK upto level of 3, not at all 4-star as the hotel claims.