Name: Xclusive Maples Hotel Apartments
Address: Building 20, Street 12, Mankhool Street, Bur Dubai, 126012, AE

4/10

Poor

27 Jun 2022

Duminda

Overall cleanliness was very poor. There was water leaking in the kitchen and the washroom.

Business

6/10

Pleasant

31 Dec 2021

Narendra

Maples guest hotel appartment

The stay wasn’t that great the appartment I was in had mosquitos and cockroaches all over the place and I wasn’t feeling that good I complained to the staff he helped me with spraying the room and he was quiet helpful . After even putting the mosquito spray the mosquitos were still on and I even told the manager I would like to change my room but the apartment was full and holiday season so had to manage with it .

Business

10/10

Exceptional

23 Nov 2021

Muhammed Yasir

Fantastic Apartment for families.

It was amazing trip, my requirement was fulfilled with in minutes. internet was good, but use very old infrastructure. Tv Set are not up to date.

Business

4/10

Poor

05 Mar 2020

Syed Saleem

Terrible place to stay at.

Terrible bed is the cheapest u can buy u can’t even sit on it goes in. The TV has only 2 or 3 channels working . The WiFi is so bad it only works in particular places in the room. The water heater they hav used in the rooms is pathetic it only gives hot water for about 2 minutes and then it is like warm water.
After repeated requests at the front desk nothing was done about it. And every time I ask about it they say we will send someone now but nobody shows up.

Business

6/10

Pleasant

04 Jan 2020

Verified traveler

The hotel staff were always friendly & accommodating. However, they should be mindful that guests from the Western side of the world use washcloths to clean their bodies and this is something that should be readily available in all rooms. Guests should not have to purchase their own washcloths from the store in order to take a shower. Xclusive Maples only provides towels & I wasn't used to that.

Leisure Family

6/10

Pleasant

25 Oct 2019

Verified traveler

ce hotel

Was clean but no slippers or robe provided

Self

8/10

Excellent

15 Aug 2018

Adel

It was good . Good time and was good service and the location it was good

Family

8/10

Excellent

19 Mar 2018

Akshay

Average hotel but good location.

Average hotel but good location. I had trouble on 2 nights as there was a group of young lads from India who were partying in the middle of night, shouting in the corridors, playing loud music, knocking on doors etc. Did complain to the hotel staff the next day but never received any updates.

4/10

Poor

07 Mar 2018

Gloria

I wouldn’t go again there

Wasn’t very friendly.. I thought I got a bigger room but it was small and no wash machine which is a must for me.. cleaning was so so.. I been to cheaper hotels and was better.

4/10

Poor

24 Dec 2017

Verified traveler

Very bad experience

Bad WiFi connection, water heather problem.

Family

10/10

Exceptional

13 Nov 2017

RAHUL

One of the Gem in Dubai

It was one of the best hotels and stay was very much nice with all amenities.

4/10

Poor

18 Apr 2017

Ranjit

Bad Condition of Hotel

Won't go again. broken sofa, dusty closets, TV doesn't work. Housekeeping doing a bad job.

10/10

Exceptional

17 Apr 2017

Verified traveler

Very nice boutique hotel

This hotel was very nice to stay in. Great location near Bur Dubai and taxis are constantly available. Just make sure to turn on the water heater in the room otherwise the water is cold. They give 1 complimentary bottle of water. The towels are very scarce so make sure to ask for more upon check in.

4/10

Poor

22 Mar 2017

nauman

A very standard and ordinary hotel

very weak customer service, the room was not ready when I checked in, noisy air conditioner, dirty and not enough towels, no hot water the second morning, no floor mates, the water from standing shower leaks to the floor and requires cleaning every time you take shower, very old microwave and iron, very slow wi-fi. Small little things that you expect in a 3 star did not exist. The only good feature is that it has a frig, small kitchen, so if you want to cook..
I will not recommend this hotel...

6/10

Pleasant

26 Feb 2017

Henry

Not so Good

The hotel was just average for the price we paid. The bathroom definitely needs to be improved.

Family

10/10

Exceptional

17 Feb 2017

Eric

Very nice hotel for the price.

I was in town for a week and found this hotel for only $70 per night for a 1 bedroom and was pleasantly surprised at the size of the room. Very good value and located only a short walk to Burjuman metro station.

4/10

Poor

03 Jan 2017

Verified traveler

Bare minimum hotel, too expensive for what you get

Overall fairly poor. Hotel staff was unorganized, constantly late, and forgetful. The room itself was massive and the bed comfortable. The cleanliness could have been improved and te washroom in general was dated. This hotel would be okay if it wasn't as expensive and if they didn't thraten to cancel my reservation a week before if I didn't prepay (even after booking the reservation with a 48-hr cancellation option over a montg in advance).

Family

10/10

Exceptional

21 Oct 2016

Tariq

A must for Family holiday

Great staff, value for money and quality evening meals.

Recommend family this as a family stay as its such great value with great transport links.

The apartment was serviced regularily and room service was prompt.

Am very pleased and will visit again !

8/10

Excellent

18 Sep 2016

Ky

Good budget hotel apartment

6/10

Pleasant

20 Jun 2016

Majid Khan

overall good but FD staff is un Pro

hotel rooms are good and location is very easy to approach the only thing i noticed that the front desk staff is dealing very unprofasionally i waited more than a hour to check in they have mentioned rooms are not yet ready checkin time was 1400 i reached there 1330 but room was allocated on 1440

2/10

Poor

17 Apr 2016

Ashley

Fawlty Towers style

Comedy of Errors, Smokey rooms, you have to ask for everything including getting the room made up.

Family

8/10

Excellent

23 Mar 2016

Christine

Holiday vacation

Apartment was big and spacious, good value for money..it was our second visit to this hotel/ apartments location was good for sight seeing, building work going on next to apartments which woke us up approximately 7am each morning .

Partner

6/10

Pleasant

10 Mar 2016

Mischa

Big room, local amenities, helpful receptionist,

mostly out on business meetings, but the hotel is in good location for Business Bay Area, DXB mall, and local Burj Juman Mall. Fitness First gym and spa can also be found close by, so helpful if you want to use on short term basis steam and sauna, as this Aparthotel don't have. Overall it's ok except the mornings which is noisey at reception as the breakfast area is in the same open space.

2/10

Poor

08 Mar 2016

Vivek

Lousy Hotel Apartment far from any place

The Front Desk could not guide us from the Burjuman Metro Station as he himself did not know the way when we called him from our mobile, the tourist fee was asked at the check in itself, we had requested for 2 single beds but we were given one king bed, no toaster in the kitchen, wine glasses to drink water, tea, coffee sachets had to be asked to be refilled every morning & no grocery stores in walking distance, so it was difficult to manage the kitchen in the Hotel Apartment, The shower in the bathroom was loose & no soap holder too in the shower cubicle & when we asked them to fit a new soap holder they had no answer, the Hotel is very ill maintained & service very slow and the staff has attitude especially the room service boy Farhane, would not stay in this Hotel apartment again as it is very far from the Burjuman Metro station and wrongly stated in its nearby to it, not upto the mark and whenever you ask any staff a question why somethings which were not in the room ,their standard reply was , it is not available as per the Hotel Policy.
the only good ones of the room service/housekeeping staff were Nabin & his woman colleague, don't remember her name , they were quite prompt in their service.

8/10

Excellent

19 Feb 2016

Verified traveler

great sized living area and space

was happy with the value received. Over all the facilities had all the amenities needed.

8/10

Excellent

02 Feb 2016

just perfect

Nice and Perfect

good location for business travelers , spacious 1 bedroom apartment , close to spinneys

4/10

Poor

30 Nov 2015

Ted

Not as advertised

Room was poorly equipped and not as advertised. Not even a kettle in the room to boil water. AC did not work for a day. 2 English news channels on the TV. Wifi didnt work in the lobby but was ok in the room. Pool the size of a hot tub and not heated. Only positive note was that the staff were friendly.

10/10

Exceptional

04 Nov 2015

Kristine

Nice Hotel Experience

We had a pleasant stay in the hotel. The staff were accomodating and they would immediately respond to our queries. They always maintain the cleanliness of the room and I slept very well in the invitingly comfortable bed.

8/10

Excellent

04 Oct 2015

sisters

Excellent location close to mina bazaar and metro

This was my second time with family and after a long journey really appreciated fast check-in. Excellent location near metro and mina bazaar and lots of fast foods. We took 2 rooms and one was upgraded for free and rooms were spacious with free wifi and my son made good use of fitness center. Housekeeping staff very fast and efficient and our additional requests were met quickly. Overall great service.

2/10

Poor

01 Oct 2015

Andrei

POOR

POOR SERVICE

Family

10/10

Exceptional

22 Sep 2015

Santanu

Awesome...

It was a awesome stay... The only problem was, that I booked it for a single day, as I was not confirm about my stay duration, and it was a huge mistake... Bcoz, on check in, the extension was not permitted as the property was fully booked...
however the property was excellent... It is within a apartment... The room was decorated and equipped with all modern amenities, attached kitchen with all necessary crockeries ... Overall, it was a beautiful hotel and highly recommendable.

8/10

Excellent

12 Sep 2015

LeidT

Downtown

It was nice about 5 blocks from subway. You can walk it but take your time, very hot. Grocery stores close, go out of hotel take a left, not a right then a left on first block and you will be on the main street of stores. Reception at the time not well on directions. Cooked in kitchen and had nice fridge.

10/10

Exceptional

12 Sep 2015

Verified traveler

10

The best hotel ever I m so happy with everything. ....

Partner

10/10

Exceptional

22 Aug 2015

imran

Nice hotel

We were booked into xclusive maples hotel but were moved to their other hotel xclusive cassa which is only a stones throw away the hotel staff were very friendly especially the manager BALA.
We enjoyed our time at this hotel.

8/10

Excellent

13 Aug 2015

Verified traveler

Hotels rooms are clean and location is very good overall it was nice experience to stay at this hotel the only thing I didn't like the staff behavior they are very unprofessional and liars

Family

6/10

Pleasant

31 Jul 2015

Bader

Needs Some Improvement

Good service, spacious place, good internet and not a bad reataurant. On the other hand, needs some upgrades. The bathroom had some mold and the entire apartment had a sewer odor.

Family

8/10

Excellent

19 Jun 2015

Kurian

The room was very clean and spacious. Very comfortable for family.Only thing is no washing machine available in room. The location was good.

Partner

6/10

Pleasant

10 Jun 2015

Verified traveler

Nice size apartment in need of a thorough cleaning

The 1 bedroom apartment was very spacious and the staff was very friendly, however the apartment showed numerous signs of wear and tear. Needed to be painted terribly. Bad odor from not being thoroughly cleaned for quite some time. Doors, kitchen cabinet doors, etc. were covered in grime. With some good old fashioned cleaning and painting, this place could be awesome.

8/10

Excellent

05 Jun 2015

Verified traveler

Nice hotel

Hotel is good service is delayed but overall I enjoyed.

8/10

Excellent

05 Jun 2015

Anilraj

Pleasant stay

We got what we paid for.Hotel staff was very courteous.

Family

10/10

Exceptional

03 Jun 2015

Verified traveler

Great service

The service makes it all worth while to visit and proximity to airport is balanced.

8/10

Excellent

23 May 2015

Tim

Nice hotel and perfect location

I stay 6 days and I have nothing bad to say about the place. Even my room was little small, then all was in good condition. Lovely kitchen but could use a wash machine, specific for a longer stay. Staff very friendly and helpsome, and location perfect
I have actually already booked my next stay at the hotel.

8/10

Excellent

16 May 2015

VKJ(India)

Quite Appartment with all you need.

I stayed for just one night and really liked this Appartment nad really love to stay again here.It has large rooms and a kitchen for families too.Appartment has evwry necessary this for a quite and comfortable stay.
Would recommend it for peaceful holiday especially for families.

8/10

Excellent

19 Mar 2015

Mr B

Not bad at all.

I will visit it again, only issue no guest allowed , this is 2015 right or did I miss something .

6/10

Pleasant

04 Mar 2015

Larg

A fine hotel with not body lice or itch mites.

The reservations link given in their website will re directs you to a Windows Live Mail account
A big downside! the email from the hotel needs to be changed to a more accessible one. Noisy guest in the above party room dragging furniture. The swimming pool was closed. Linings and towels smell clean and I did not have the urge to scratch meaning there was not body lice or itching mites. The Burjuman Mall and Centrepoint made my shopping easy. Some markets nearby including a Carrefour. Using the metro allowed me to commute quickly to different locations such as; from metro stations I got to the Airport Terminals 1 and 3. I went to terminal 2 by taking the free shuttle bus from terminal 3. And also try to move quicker by taking the metro at Burjuman (Red line) to the Union station. At the Union station (Red Line) I transferred to the Union (Green Line) towards Creek station. Then I got off on the station Dubai Airport Free Zone. I then asked where to go to catch bus 31. It took me straight to terminal 2. The lady at the reception was jovial and made my check in quick & accommodating, the cleaning guy was proactive professional & customer service oriented. Management was receptive to my before arrival requests. The hotel personnel were great. I was somewhat pleased and regardless of some small issues I will stay there again and I do recommend it to other travelers.

10/10

Exceptional

03 Mar 2015

Verified traveler

Convenient and roomy

Paid about $45 USD night for 4 night in Feb 2015. The apartment was quite large with living room, large fridge and stocked kitchen and 1.5 bath. For the price it was a great bargain. It was about 3 blocks from two different metro stops serving different lines and walking distance to a few restaurants.

Wifi was weak in my corner room, but sufficiently accessible, and free, in the hotel lobby. Breakfast was a bit lacking, but it was convenient. Remember that you do have to pay a tourist/hotel tax for each person upon arrival.

6/10

Pleasant

03 Mar 2015

Verified traveler

Let down by some staff

I stayed for five nights in Feb/Mar 2015 in a deluxe apartment with a queen size bed.

You get a decent size apartment for your money but I had issues with reception staff/housekeeping that significantly let the place down.

You are a good distance from the decent beaches and I would not stay either here on in the area again.

8/10

Excellent

02 Mar 2015

Verified traveler

exclusive maples dubai

Hotel was very good. Only fault was no tv remote which meant could turn on and watch

Family

8/10

Excellent

28 Feb 2015

saurabh

well priced best location

everything nearby...airport...city center...grocery...metro...
we had stay in 1bhk and it was clean..nice area..will surely stay here only if come in future

10/10

Exceptional

25 Feb 2015

soheb

Great place at a very good price!

Stayed there for 6 nights, all the staff was very kind and helpful. Despite having checked in early at 9am, wasn't charged extra. Staff was very pleased to help with every information. Good location and easy access to required places around i.e. market, grocery stores, malls, metro at a walking distance of max 10mins. Very pleased with the prices offered and worth every penny. Will look forward to stay again.

Partner

8/10

Excellent

23 Feb 2015

Aniket

nice place but away from main city

Nice room but slightly away from main tourist attractions.

Service was not good. Took half an hour to check in.

Family

8/10

Excellent

20 Feb 2015

Verified traveler

Pretty good for £45 per night

I would have given it 5/5 except that the noise from the road woke me quite early (room was on the 4th floor at the front) and the wifi was not free except in the lobby.

8/10

Excellent

18 Feb 2015

Hassan

City hotel in busy residential area

I booked a one bed apartment and the place was huge! It was clean, with a flat screen TV, sofa, coffee table, large kitchen and dining table. The bedroom was also huge with an ensuite. There was a separate washroom in the hallway.
The location was a little difficult to find. It is very close to the Bur Juman shopping mall, and about 15 minutes from the airport by cab.
Parking is free in the basement.

Family

8/10

Excellent

17 Feb 2015

Kien Thai

Awesome place!

This place is fantastic! I got upgraded to the apartment which is equiped with a kitchen, large living room, bedroom and two toilets! The belcony overlooks the city. It is not central Dubai, but very easy to get to. Only about 15 minutes walk to the nearest Metro station and only about 5 stops to Burj Khalifa/Dubai Mall. The service is fantastic, and they even allowed a late check-out of 1pm. Great place and great price!

Family

4/10

Poor

16 Feb 2015

Sifu

they have a sister partner and change without ask.

they changed me from hotel maple to hotel apartment without asking when I went there they told me that I have not booked any room in there, but after some call and seeing my booking references they called and told me that they have changed to another hotel and they sent me away fro 2 blocks away hotel by walking in that hotel which they even did not helped my luggage to be transferred to that hotel. they are very bad with customer services and clean with their hotel.

8/10

Excellent

04 Feb 2015

Verified traveler

Nice hotel 10 min walk to metro, 5 min to mc dnald

Friendly staff, big rooms, breakfast eggs, beans, rice, soup, bread butter, indian type.

8/10

Excellent

11 Jan 2015

kelly

Great Value!

stayed 2days in jan. Checkin went smoothly and even though I arrived 2 hours before checkin they still gave me my room

8/10

Excellent

29 Jul 2014

Ayman Zain

Good hotel

good

8/10

Excellent

04 Jul 2014

Mark

Very good value

Great value, nice clean well appointed rooms, small pool etc on roof, good gym, all in all a nice place to stay

8/10

Excellent

08 Jun 2014

Verified traveler

A good and clean hotel apartment. I only needed to have a Washer / Dryer in my room to make it complete but that was missing.

6/10

Pleasant

09 Apr 2014

Naz

Budget hotel, but stay realistic, its not a luxury

Clean hotel, nice staff. Although the construction work next to hotel make some noise. The operation manager offered us extra service for that and they tried their best to keep guests happy and satisfied.

8/10

Excellent

08 Apr 2014

Verified traveler

Hotel I good location to get around Dubai.

Had a nice stay, good location and 10 min cab ride to the beach.

8/10

Excellent

02 Apr 2014

Verified traveler

good value

Nice clean room. Comfortable bed. nice having a kitchen in the room.

8/10

Excellent

27 Mar 2014

Verified traveler

Clean spacious hotel in good location

Hotel apartment was lovely , we had a one bedroom on the fourth floor with a balcony with a view towards burj khalifa. It was spacious with a kitchen, large sitting/dining room, bathroom and bedroom with large queen bed and an extra cloakroom which was handy. Location was perfect, 10 minute walk to metro station and located centrally to all places of interest. 24 hour spinneys supermarket located close by which came in very handy.
We did not use the facilities much as we were out most of the time however the gym was lovely and new and had a fantastic view of burj khalifa and all the other skyscraper landmarks in Dubai. I would definitely come and stay here again.

6/10

Pleasant

17 Mar 2014

Verified traveler

Not as Xclusive as i thought

Overall, I was not particularly satisfied with my stay. There is nothing in particular that I can point out and say ruined my stay, but the overall experience in that hotel was not the best.
The lobby always smelled like stale unappetizing cooking, the location was difficult to find - taxi drivers constantly got lost trying to find it, and the TV channels are mainly Indian.
On the plus side, the rooms are spacious and comfortable, and are ideal for a small family visiting Dubai.

As I mentioned, there is no solid reason for my dissatisfaction... but I was not impressed nor happy with the experience... far less than Xclusive in my humble opinion.

4/10

Poor

14 Feb 2014

Mrs. Johnican

NEAR MALL ABOUT TEN MINT FROM AIRPORT

Under renovation but wasn't too noisy. Took an HOUR for my room to be ready. It was suddenly ready when I threatened to cancel my reservation. Room appeared clean but I washed all the dishes I used. Room service is good. I watched movies I brought during my stay be there are not many English channels

8/10

Excellent

20 Oct 2013

Ian

Good hotel for exploring Dubai

The apartment was clean, spacious and perfect for use as a base for exploring the city.
We spent most of our time out and about discovering what the city had to offer, and the location of the apartments allowed relatively easy access to taxi, bus and metro (albeit a short walk away).
I would recommend to anyone looking to spend a few days in Dubai, as it was ideal for our purposes and reasonably priced. However, it may not be suitable for everyone, as the pool is tiny, and facilities are not on a par with the larger chain hotels closer to the city centre/ beach areas.
Overall though, excellent value for money! Be warned though that construction work is still on-going at a site next to the apartments, and this starts at around 6am most mornings! A morning wake up call for us, but not to everybodies taste!

6/10

Pleasant

24 Jun 2013

Thel

Capacity of room types

We booked through Expedia as it showed how many adults the room could accommodate.
3 adults was very clear for the level we booked, but to make sure we said it again in the Special Requests - queen bed as listed for the room, plus an extra single bed for the third adult. This was not in the room, nor where 3 towels etc, this took repeated requests to get.

Eventually, the hotel was kind enough to upgrade us at no extra to a larger room after so many hassles, this was most appreciated. Thank you.
Expedia should not show capacity 3 when the hotel only wants 2 in a room!

8/10

Excellent

17 Jun 2013

abu tamim

nice but nois

all ok but there is a new building behind the hotels and the workers start from 5.30 am!!! so they make alot of noise.

8/10

Excellent

03 Jun 2013

Phil

Great value and location

A great place to stay in terms of value for money.
Well located for getting around and seeing Dubai. Lots of taxis passing by with Dubai Mall, Creek, Airport and Karama areas under 10 minutes away. Jumeirah and Marina areas about 20 minutes. Bus and metro stations near by too.
Supermarket and a mall within 5 minutes walk.
Staff very helpful and keen to make your stay comfortable.

Family

10/10

Exceptional

25 May 2013

Zlatan

Nice and clean, pleasent prity comfortable to stay

I stayed at the hotel for three nights. It was clean and room smell pretty good, no uncomfortable smell. I found hotel personnel very pleasent and willing to help and provide with basical information, like about metro stations, where to go and so on.

10/10

Exceptional

24 May 2013

Harcourt

Excellent apartment hotel for the money

The room was very nice and comfortable. I would recommend this hotel to everybody. The price of the room was very cheap too.

Family

8/10

Excellent

21 May 2013

Kevin

Maples

Great place to stay

10/10

Exceptional

14 May 2013

Saqi

Great hotel for all and brilliant location

Great hotel apartment, friendly staff and great location 15-25mins to all great sights and attractions. Rooms were great and very comfortable.

10/10

Exceptional

23 Apr 2013

id

lovely place to stay

the hotel has good service lovely place to stay loved it!

8/10

Excellent

08 Apr 2013

Rick

Happy to return

Good location - burjaman mall and a supermarket 1 block away - metro 1 block further but taxis easy to get - set amongst other apartment buildings so little in the way of strip shopping - 1 bedroom apartment very spacious and clean
Rollaway bed was not prepared and shabby.
Took several calls to get it arranged after our 2am arrival
Overall good value and would happily stay again

8/10

Excellent

04 Apr 2013

Verified traveler

Fantastic Hotel, Great Service

From the pick up at the airport, to the hotel was a good experience. I would have given 5 star but the internet was erratic and there was no bath tub. The room was spotless and the front desk was always willing to help. The metro is 10-15 mins walk but there are taxis for 10 Dirhams. There is Spinneys not too far from the hotel if you want to cook or get fruits and cold drinks.

Family

6/10

Pleasant

02 Apr 2013

Angela

Nice central hotel but staff need training!

Having arrived in Dubai at 9am from flight. We aimed to leave bags at hotel and explore until 2pm. We were told very vaguely that it might be 2pm or up to 4pm and they was no way of knowing which as apparently, guests don’t check-out at 12pm like required, they do as they please and stay longer, meaning housekeeping cannot revamp rooms. This is very frustrating and shows a lack of strong management, every hotel I know has strict check-out time and given knock on door to get you out on time. So, we arrived back later than expected at 4pm, and no room was ready. After kicking up a fuss, they eventually found us a room!!

Then another day, after the room had been cleaned, there were no clean towels and the ones we had been using had been taken away and it took until midnight to be able to shower or dry hands. Apart from those issues due to bad management, the rest of the trip was good, room service was good and cheap. They even gave us a free cake for birthday for one of our party which made up a little for disastrous issues.

Rooftop pool and Jacuzzi was very nice addition also, there is a gym too but we didn’t use it. We had lovely bedroom and lounge and kitchen area fully stocked. Would recommend the hotel but management need to improve and their reception customer service skills.

6/10

Pleasant

27 Mar 2013

Alice

Good value for the cost

Overall I would recommend this hotel as the value is good for the cost.. The hotel looks like it has been recently renovated and has a very nice gym and pool area. The maid service was good and our room was kept clean for a long stay (9 days). The location, in Bur Dubai (old city), is convenient as it is within walking distance of shopping, the Creek, and the Metro. The only disadvantages were the surprisingly high charge for internet access, and the hotel staff's service. They forgot to give us a wake-up call we ordered, had to be called several times for even simple requests like extra towels, and some did not speak English that well. Overall though this is still a good choice if you have a longer stay in Dubai and can manage your own plans.

Family

4/10

Poor

21 Feb 2013

Moniem

It wasn't good at all.

The hotel front desk was really not helpfull, most of the time they ignore my request when i call, thier information about the city was very poor, most the time when i ask about loction or direction from the front desk i get wrong info.

10/10

Exceptional

21 Feb 2013

anon

will stay there again

Great apartments. Good staff. Best location. Next to metro

10/10

Exceptional

18 Feb 2013

Kelly

Hotel review

Our room was cleaned everyday and we had fresh towels and linen. The staff were very helpful and the hotel is in walking distance of the metro.

Partner

8/10

Excellent

07 Feb 2013

Manoj

Just OK.Good but needs to improve.

Each and everything about this hotel was great except for the speed of service.We visited and stayed at this hotel in the last week of Jan 2013.The location is decent and the hotel is clean and upto date.The staff is soft spoken and courteous.Rooms and decor are also good.The only drawback was that there was a shortage of staff and for anything we wanted we had to call them atleast 2-3 times in the gap of ten minutes each.Maybe they are under staffed or they couldn't reach up with 100% occupancy because of the Dubai shopping festival.It is the managements responsibility to arrange for extra staff at such times because the kind of money we paid we expect perfect and prompt service.Other drawbacks include they not providing free Internet and free pick and drop from the airport.I would go again included we are promised better service at good rates.

10/10

Exceptional

02 Feb 2013

Wendy

Value: A steal; Service: Outstanding;

6/10

Pleasant

19 Jan 2013

sajeev

Good hotel for family

My check in was late, due to some maint. in the room. In a quiet place, no traffic, nice neighborhood, Very good parking. very good for families.

8/10

Excellent

18 Jan 2013

Obiajulu

Exclusivity

Very good and fantastic place to stay. Metro is about 6 mins walk. front desk checked us in pretty fast. Will come again. Will give four star as my room didn't have a bath tub.

Family

8/10

Excellent

23 Nov 2012

Verified traveler

last minute trip to Dubai

It was a late booking and on arrival we were kept waiting over 40mins while a member of staff tried to find the booking, we were very tired because we had flown on a late night flight and wanted to get to bed.
The room was basic but adequate for a long weekend stay, the bed was very comfortable and the room clean.
We did not use the dinning facilities, however we did make use of the pool, the jacuzzi was a little too warm and the pool was very cold so neither used
Overall our stay was pleasant hotel was within walking distant of the metro which we made use of to get around

8/10

Excellent

01 Nov 2012

Irina

Facilities: Basic; Value: Acceptable price, Reasonable, OK for Eid al-Adha time; Service: Professional, Respectful, Friendly, the driver was great; Cleanliness: Hygienic , Tidy, Nice;
The floor could have been cleaner and catlery could have been better washed. The blankets were too hot and there was no lighter blankets awailable

Partner

10/10

Exceptional

14 Oct 2012

Yagnesh

Good experience at low Cost

Hotel Location is excellent. Staff is very gentel. Indian Food is available inside at v.affordable price even onion Bhajiya can order by Al-Carte.Break fast is Excellent.
Its a new property. Freely offer Airport Pic up drop facility. Absolouteley worth to Stay Hear.

Family

4/10

Poor

07 Oct 2012

Sherii

I wouldn't recommend this hotel

The room was very clean and a great size. The location however was not central at all, we had to get taxis everywhere we wanted to go. Unfortunately the staff were completely incompetent. We missed the major attraction we wanted to do because the staff didn't follow up on the booking and confirmation. We also had staff book a smaller tour and nobody turned up to pick us up for that either. I would not recommend this hotel at all

Family

10/10

Exceptional

10 Sep 2012

Jaffar Sadiq

excellant loacation

Good and enjoyable. close to my work place and other activities.

6/10

Pleasant

09 Sep 2012

Verified traveler

Great Rooms, Bad Service

Nice clean rooms. I have to agree with another reviewer that water in the shower is just warm/hot and no adjustment. Service is bad, anything we called the front desk for, they did not respond to. Whether we called for wifi info or someone to pickup the bags there would never be a response.

6/10

Pleasant

03 Sep 2012

Verified traveler

no wifi and the water coming out of the shower was at one temperature only - hot! beds were very comfortable , rooms were spacious!

4/10

Poor

31 Aug 2012

Ahmed (abu ali)

Vacation with family

Furnature and cleanness of the hotel and room are excellant. The only thing is the smill of the room is really very bad.

Family

2/10

Poor

24 Feb 2024

Ivan

Filthy and old hotel

This hotel might have been good 20 years ago but from that time there was most likely no change of furniture or reconstruction.
But you can survive old cabinets or couch but the main issue is that there is a weird smell around hotel and rooms and that the room was simply not clean, mold in the shower and other places, dust on every lamp and the main dusty couch in Premium Appartment was a joke - we dared not to sit on it.

Only the location is good and hotel staff was nice and helpful (e.g. when we asked for new clean sheets).

It has been the worst value for money ratio ever and after 1 day we were out.

Friends_and_family Family

4/10

Poor

02 Jan 2024

Miori

In the middle of night around 4pm, the fire alarm was activated by mistake.

Inside of bed has bugs so my body was very itchy..
Refrigerator makes sound each 10mins…

Business Self

4/10

Poor

26 Feb 2018

Verified traveler

불편

세탁기 없고 환풍기 작동 안함

8/10

Excellent

22 Dec 2017

mijnals

Erg praktisch