Regent Palace

United Arab Emirates , Dubai
BUR DUBAI, World Trade Center Road, Po Box 26816
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100 reviews shown

6/10

Pleasant

22 Dec 2025

MOHAMED ACHRAF

courteous stuff but the room missed sound isolation as you couldn't relax in the night cause a massive noise come from the night club

Business Self

10/10

Exceptional

30 Sep 2025

Ahmed

Great stay so close to metro station and mall

Business

2/10

Poor

25 Jul 2025

Mikus

Non refundable

I did not travel so non refundable room losses. And rats are running there in corridors from my previous visit.

8/10

Excellent

10 Jun 2025

Charles

Regent Palace is a good basic INDIAN driven hotel. Beef was non existent! Many Indian dishes served at breakfast lunch and dinner. Staff was willing but English was a MAJOR issue. Room was adequate but worn. Pool DOES NOT EXIST. I did stay there a month on business and the best thing was the happy hour which was all day!

Business

10/10

Exceptional

23 Apr 2025

Meoathsham

Good I like it

Business_and_leisure Self

6/10

Pleasant

17 Jan 2025

siva kumar

Hotel cleanliness and spa

Leisure Self

4/10

Poor

05 Jan 2025

Ujager

Vary bad service bathroom is very bad

Friends_and_family Friends

10/10

Exceptional

11 Dec 2024

Gurjot

Awesome

2/10

Poor

17 Nov 2024

Anton

Terrible experience. Noise from the club, mold in the bathroom. Hotel is in need of total renovation.

Business Self

6/10

Pleasant

12 Nov 2024

Ali

Next time. Maybe not

Very old and run down hotel. Hard to drive in but easy access to walk in. Front or back has roads with traffic at 3am. Bathroom needs lots of work. Of course night club open till 4am with inappropriately dressed female.
Traveling with wife and kids , get them inside early

Friends_and_family Family

4/10

Poor

10 Dec 2023

Vikki

Not recommended due to hygiene. I saw a rat running in the corridor and small cockroach in my room. Staffs are friendly, room service food is good. Conveniently located at an interchange metro station.

Business_and_leisure Self

2/10

Poor

17 Oct 2023

Gary

Room was on the 2nd floor. Unfortunately there are 5 night clubs on the ground floor and the dance music was very loud in the room we had

Leisure Partner

4/10

Poor

08 Oct 2023

Abdul Salam

V bad experience very noisy horible break fast the price and priorities are different for everyone I will never recommend to anyone locally more hotels in same areas are more better

Business_and_leisure Self

8/10

Excellent

01 Aug 2023

khozema

Had a leaky toilet and a hallway light taht did not work. The staff fixed the leaky toilet after several days and the light was never fixed. The location is convenient, but also loud as there are bars downstairs.

8/10

Excellent

22 Feb 2023

RENATO

Like location

Leisure Partner

4/10

Poor

27 Mar 2022

Jagadish

Hotel with great location, but lacking service

Extremely noisy... loud music (from night club) can be heard in the room. So sleepless nights
Poor breakfast service.
No telephone responses to front desk.

Business

4/10

Poor

05 Jan 2022

HAYAT UL

A long list of complain but in short, A lot to do at this Hotel, this one requires a complete renovation. Location is excellent for visitors.

Leisure Family

2/10

Poor

23 Dec 2021

asif

Worst hotel i ever stayed.

Leisure Self

2/10

Poor

01 Mar 2021

Verified traveler

Couples not allowed, only with marriage documents

If you're coming from a Westernized country do not stay here. Couples will not be allowed to stay. They will charge 150 extra per night.

Partner

4/10

Poor

24 Feb 2020

Verified traveler

Excellent location, very close to Burjuman metro station.
Awful breakfast, quality and selection.
Loud music every day till 3am.

Friends_and_family Family

4/10

Poor

10 Feb 2020

John

I would NOT recommend this Hotel mainly due to the club music going on until 3pm EVERY day of the week, kept me awake some nights. Moved rooms 3 times in 5 nights. Manager didnt keep his promise to get me a room without noise. They say they are dealing with this but not sure if i believe this.

Business Self

8/10

Excellent

06 Feb 2020

Verified traveler

Renovated as soon as possible, rooms to old, bathroom too old

Business Self

2/10

Poor

16 Jan 2020

Jalil

It’s a terrible place. Just don’t go there. Dirty property and a bad staff

Friends_and_family Family

2/10

Poor

08 Dec 2019

shahab

At night comes a lot of noise from the dancing room belong the regent palace hotel, you could not sleep just for an hour

Business Self

8/10

Excellent

26 Nov 2019

TANZEEM

Nice average comfortable hotel

Nice location , choice of restaurants near by

Business

4/10

Poor

25 Oct 2019

Verified traveler

Found Cockroaches in room. Had to always ask for standard items in room toilet paper/towels door chain, high level of mould damp smell, noise level is very high from hotel, expect to sleep from 3am

Leisure

6/10

Pleasant

15 Oct 2019

Verified traveler

Fine Location but Poor Services (Bad Wi-Fi)

It was a business trip. Location was good, nearby to metro and mall. Hotel though is bit congested , rooms were clean. Wifi was horrible , I could not access mails. Breakfast was OK , though not vast but acceptable.

2/10

Poor

12 Oct 2019

Mehboob

Worst stay.

Very uncomfortable too noisy. (Music all night long)
And not worth staying.
Very arrogant receiptionest.
Pathetic stay.
Never recommend this to anyone.

Business

4/10

Poor

23 Sep 2019

Yusha

Making a mistake for not adding my niece on the list of guests they charged me twice the amount that you would originally book. Its like booking another room but giving you just one room. They dont honor/stick with the reservation that you made. I requested a twin bed room, when i checked in they gave me a king size bed room instead. I attempted to tell the hotel concierge that greedily charged me for two rooms for my whole stay that i reserved a twin bed room and not the room he gave me and he said. It's okay, we will provide you with an extra bed (portable bed) very uncomfortable. That's not the point, i made reservation and make sure you honored it. Mind you that i had sent them my itinerary so they know im coming in late in advance. Rooms has wholes on the floor and tub need replacement, mediocre toilet flushes. Towels stinks, pillows are hard as rock very uncomfortable. One good thing with this is the location. They just need to update their hotel

Friends_and_family Family

8/10

Excellent

14 Jul 2019

Raj

This is an old property, with bathroom design that was popular in 90's. In the downstairs toilet that I used when I arrived early at the hotel and was waiting for check in, I was greeted by a cockroach! Not exactly a good start to a hotel stay! The downstairs toilet was filthy throughout my stay there. The air con was working fabulously and the room had all the things you would expect including a small fridge, but no 'bar fridge' which I prefer anyway because we don't generally use it and have to wait for it to be checked when we are checking out. The location was fantastic for old Dubai and we were literally opposite a large mall called the Burjuman Mall and the Metro Station. If you need anything, there is a big Carrefour supermarket right opposite. The day pass for metro, buses and ferries included cost Dhs 22 each and we found that a good way to explore as we didn't want to go on a pre-booked tour...only down side is that there can be a lot of walking involved. The hotel had 4 different clubs, including a Bollywood Dance Bar, Live music bar and Indian music live singers and a Phillipino Club. Couldn't find any place like a disco anywhere nearby. I was later told by friends that these type of places are more near Jumaira Beach. Other advantages for this place is that it is close to the Gold Souk and Shopping. Taxi to and from Airport costs approx Dhs 50.

Friends_and_family Partner

10/10

Exceptional

26 Apr 2019

Mohammad

Good staff and location and friendly staff nice big rooms only thing breakfast is not great.other than that good hotel with reception staff very helpfull

Business_and_leisure Family_with_children

6/10

Pleasant

31 Mar 2019

NAJMA

The location of the hotel was excellent, within walking distance of Burjuman Mall, Meena Bazaar and the Metro. The music from the night clubs was very loud and went on till early hours of the morning.

Business Self

6/10

Pleasant

29 Mar 2019

CanadianinDubai

Location is perfect. 2 minute walk to the metro and bus stations. Opposite to a big mall and Carrefour.

Night club on the ground floor was too noisy till after 2 am. People were shouting in the hallway after midnight, you literally feel you landed in Bombay not Dubai. Found a cockroach first night coming out of the mini bar. Complained so they moved me to a “cleaner” room. Next day I found a small cockroach on the bed linen. I was disgusted and wanted a refund to move to another hotel but they said booking was done online and it was not possible. They offered to move me to a suite but it was so stuffy and seemed to be closed for a long time. Finally spent the last 3 nights of my 5 day stay in a room with no insects. Manager sent me a fruit basket and was very apologetic.

Friends_and_family Family

6/10

Pleasant

08 Mar 2019

GBENGA

Even though I booked an early book in, they kept me for over 4 hours day

Partner

2/10

Poor

10 Feb 2019

Noel

Bad Experiance

Never visit this hotel. Old property not maintained. Parking very poor. Noise from clubs. Can't sleep properly. Flush tanks do not work properly.
Very rude staff. Overal a very very bad experiance. Doubt the four star rating.

8/10

Excellent

07 Feb 2019

Pat

Close to Airport and Metro.

The best feature is the convenient location. It's on a main boulevard, so it's easy to get a taxi, and the Metro is 100 yards away. That's appreciated in a city where everything is spread out and one has to walk a lot. My room was spacious, with tasteful decor. As in most locations in this part of the world, the five-times-a-day call to prayer wakeup service is operational. The local neighborhood is no selection-rich for dining and shopping, but the location is great as headquarters from which to roam. I enjoyed my stay.

8/10

Excellent

03 Feb 2019

Verified traveler

Helpful and cooperative staff! Very good service Excellent location of the property close to metro making it convenient to move around Dubai. Very busy area with taxis available at any time!

Leisure Partner

8/10

Excellent

10 Jan 2019

Fahmida

Great Stay

Good hotel for the price. Friendly staff. Great area if you don’t want the downtown life

Family

2/10

Poor

03 Jan 2019

Ania

Horrible experience.

I will like to inform you that i use this app frecuently and until yesterday i was realy pleased with the service and the quality and kindness of the company. But from yesterday i didn't experience what i was expecting. Actually i made a booking for another hotel but there was a misunderstanding about our booking, when we went to the hotel to do the check in the hotel told us that the booking was cancelled and the hotel was full.I didnt get any notificatiin about it and then i called to Hotels.com and a person from your company relocated me here in this one. I asked the person to check for me a hotel with the same facilities that I was paying for in the previous one and smoking room. When we went to the hotel we realised that the level of the hotel wasent what we were expecting. The room smells bad and old .No towels in the washroom, the service very poor; in the breakfast today no variety of food.Only Indian food.I asked for an omelet with cheese and there weren't cheese available and the bread toaster broken.The bufet very poor Fornitures in the hotel are very old and not repared properly and is very difficult to sleep in the night cause the noise from the night club that belongs the hotel. The bed is not confortable at all and in general the level is very low compare to the hotels that I used to book with 4 stars with your webside.This was my husbands gift for new year and I am wishing to go home better than stay here just that the money is already paid.

Partner

4/10

Poor

23 Dec 2018

Rami

Weak water

Water was very weak at the room

Family

2/10

Poor

02 Dec 2018

Manickaraj

Very Very Very WORST CLASS hotel in Dubai

stay is for Business. Strongly not recommend this Regent Palace Hotel for any type of guests to stay, worst service, dirty maintenance, no cleanliness, only surrounding areas is good to choose this hotel, otherwise, worst in class.

8/10

Excellent

17 Nov 2018

FoFo

I only stayed for one night. The hotel location is convenient. It is opposite to Burjuman center and very close to the metro station. The room was spacious and the breakfast was ok. Overall, it was a nice stay.

2/10

Poor

08 Nov 2018

Verified traveler

Amazed to find out at check-in guests not allowed

Not so good because I was not allowed to have a guest with me.

Partner

10/10

Exceptional

26 Oct 2018

RAKESH

Very good location , get train connection for any part of city .
prefered for business trip

8/10

Excellent

25 Sep 2018

Mohammed

Good

The Hotel’s rooms was very well presented and staff helpful , location was very convenient for our stay in Dubai

Partner

8/10

Excellent

04 Jan 2018

Rachna

Nice hotel in Bur Dubai

The hotel in nice. Staff is very friendly. Location wise its near to Meena bazaar. Perfect location wise. The breakfast was awesome. Kids enjoyed the dosa station, omlette station and Pav bhaji. There are many restaurants in the hotel. Also many Indian cuisines near it like Jalebiwala, Bikanervala, Kulcha King, Chappan Bhog. There is a place for masala tea nearby - Karak Time. Only thing that needs to be changed is to have some more light. Rooms are fine and nicely decorated. Bathroom condition can be improved. There were some leakages.
But overall the hotel was nice and would recommend to a friend.

8/10

Excellent

23 Dec 2017

Verified traveler

Stay at Regent Palace

it was amazing. since the front office is not so trained on check-in process, it took more than 30 mins to get the check-in done. Also the hotel has introduced some new policies which is really an overhead for the visitors. Overhead like deposit of AED 200 upon check-in, no visitors is allowed to the room are some of the eg... The wifi was very bad.

6/10

Pleasant

26 Nov 2017

Hasan

Hotel was very close to Burjaman station. Staff was very helpful. But rooms were old and need to improve alot. Bathrooms were not good. Toilet wasn’t flushing but they sent a plumber to fix it. Breakfast was pathetic. Never pay more than $60 for this hotel or 55. Only good thing was location.

Family

8/10

Excellent

18 Nov 2017

Paresh

Part of the hotel noisy with loud music till 3am

8/10

Excellent

12 Nov 2017

Jay

Though it look like a traditional hotel. It is located at the centre of Dubai & the Breakfast is delicious.

4/10

Poor

11 Nov 2017

Dennis

Will not recommend to Europeans

Since majority of hotel guests are non European non American, the atmosphere, the food, the TV are just designed and tuned to Indian population, Asian population requirements. In addition, the hotel is old, and dated.

10/10

Exceptional

18 Sep 2017

Navinchandra

Will stay again

Good hotel, good rooms, good internet and very close to burjuman metro station. Lot of restaurant for food, you can also try Kalpana restaurant in hotel for good indian south indian food. Overall good hotel n this price it was excellent. Recommend to families.

8/10

Excellent

14 Aug 2017

Rachelle

Constructive comment

TV channels are limited. Toilet flush is broken (difficulty in flushing due to loose flush). Toothbrush and toothpaste is not free.

But location is near the metro. Accessible around the area.

Partner

6/10

Pleasant

05 May 2017

Verified traveler

Good location, not clean enough, between 3 and 4 stars hotel. Reasonable price.

2/10

Poor

05 Apr 2017

Verified traveler

Awful

I struggle to accept this is a 4 star hotel. It is dated and unwelcoming. We booked as a Mystery hotel and the experience was so awful we cut our short stay, left after one night and booked into another hotel.

6/10

Pleasant

01 Apr 2017

Aussie

Stepping back in time

It felt a little like the Best Little Marigold Hotel. Great bar next door that my 22 year old son loved!

8/10

Excellent

18 Feb 2017

ALI

Great location, value for money

Its was great stay,the location was good near metro station , different restaurant, burjman mall and carrefour.
Many of tourism tour start from burjman.
The room was comfortable and clean but not soundproof.
The staff was so friendly

Family

8/10

Excellent

06 Feb 2017

Verified traveler

pretty decent

Served the purpose

8/10

Excellent

05 Feb 2017

Verified traveler

Good hotel and location stag are friendly and food is good breakfast and room service

6/10

Pleasant

27 Jan 2017

Brian

Average Hotel

Average hotel that has a good location which is right in front of the Burjuman Mall, which is also near a metro station.

Partner

8/10

Excellent

27 Jan 2017

VINAY

Super Location, Ideal for Vegetarians

Super Location. Lots of Vegetarian Restaurants in near vicinity, Freindly and helpful staff, Near Metro station and Carrefour Mall and Good rooms. Only small challenges, if you are on 2nd or 3rd floor, it can be noisy at night. If you go higher, the shower pressure is just about ok. I am a regular guest at this hotel and feel that the Breakfast spread is getting weaker every year. The management needs to look at it. Internet speed Good so overall- very satisfied.

8/10

Excellent

13 Jan 2017

DEEPAK

Good place to stay just next to Burjuman Metro Sta

Good place to stay for access to Metro which is just 100 meters from the Hotel.

6/10

Pleasant

11 Dec 2016

degec

Good location, but overpriced.

Good location, but overpriced. Close to metro station.
Small room, dated bathroom. Noisy bar on ground Floor that one can hear from even on the 4th floor.
Great Friday lunch buffet for a good price, but you can have it without staying there.

4/10

Poor

27 Nov 2016

Manickaraj

NO HOT WATER, ROOM SERIVCE IS POOR, NO REPLY OVER PHONE WHEN CALLED FOR HOUSE KEEPING, LAUNDRY.

WHILE CHECK IN WORST RESPONSE FROM FRONT DESK

6/10

Pleasant

26 Nov 2016

Jeevaratnam

Overall acceptable

8/10

Excellent

21 Nov 2016

Ranjit

I had a good room on the 5th Floor facing Main road. Room was nice and clean but shower area needs updating. Extractor fan did not work. They need to sort out the bath and shower area. Shower was fixed head with no flexibility.

Partner

4/10

Poor

20 Nov 2016

Nishaat

Awuful AWFUL Awful!

AWFULL! They assuredly me that music from the nightclub could not be heard from the room, till 3am in the morning loud banging music! The wifi is poor and restricted!

Family

8/10

Excellent

25 Sep 2016

Santosh

Pleasant and refreshing experience.

Convenient and pleasant

10/10

Exceptional

05 Sep 2016

Navinchandra

Excellent location stay

Good location. Good breakfast and near to Metro station which makes life easy in this Dubai traffic.

10/10

Exceptional

31 Aug 2016

Business Trip

Best location

Excellent location, good rooms and near to burjuman metro station plus good spread of breakfast.

8/10

Excellent

03 Aug 2016

Tariq

Decent hotel. Breakfast was average but overall it was clean and at a good location.

Family

8/10

Excellent

16 May 2016

Haseeb

Nice

They need better TV channels. TV was boring.

4/10

Poor

21 Apr 2016

Verified traveler

Noisy Hotel

The overall was satisfactory. Hotel is close by metro, however bars downstairs are very noisy. The staff were there but provided little help. The hotel is more cater towards East Indians than to any other culture. Breakfast had little choice but just Indian food. Hotel does have a Indian dance room !!!!

8/10

Excellent

11 Apr 2016

Alishah

Nice hotel, centrally located

Pleasing and relaxing experience.

4/10

Poor

01 Apr 2016

hasan

I would rate it at 2 stars only

Smills like smoking everywhere in the hotel, breakfast sucks، you feel you are in India not Dubai.

6/10

Pleasant

23 Mar 2016

Vinay Kumar

Regent palace Hotel

Hotel overall was good. only they charged twice for breakfast. Booking for breakfast for people done through hotel.com but they say that they will allow for two person only. Hotel.com was cooperative and say they will reimburse additional breakfast cost.

Family

8/10

Excellent

21 Mar 2016

Gulshan

Nice hotel close to Burjman Metro.

Nice hotel with 3 lifts for customers. Friendly staff. We had a suite on the 3rd floor with a large bedroom and a fairly big lounge both with TVs and a massive bathroom. The bed was big and very comfortable. old but clean.

Although we left the room soon after breakfast and often coming back late in the evening, we found the room had been properly cleaned and towels etc weren't changed. Attention to detail was missing, may be because we were there for several nights.

6/10

Pleasant

18 Mar 2016

Verified traveler

Staff were very good.Arrived early morning at 7am and my room was available.That was great.The staff at the hotel were good and saw to my needs.However the hotel is in desperate need of an upgrade.
The bathroom needs to be upgraded and so the furniture in the room.
Anyone with a physical disabilty will have a problem ,since the shower is in the tub.The other issue i had was the noise from the various clubs at night.

8/10

Excellent

20 Feb 2016

Faiz

good metro connection and metro station nearby

Its metro connection is superb coz it has both lines staff was cordial n warm specially at reception Nisrin was helpful n gave room of my choice n specification and also considered my request for late check out as i had late evening flight overall it was gud experience staying der

6/10

Pleasant

25 Jan 2016

Marwan

Good hotel, bad smell though!!

Conveniently located hotel, good service. However, the bathroom is very small, and they should really work on the food smell that fills all the hotel especially in the morning by having proper ventilation systems. Additionally, the free wifi is limited to 2 devices only, I don't understand why, especially if the room occupancy is 2 persons, so 2 devices (mobile + laptop) per person is really essential!!

6/10

Pleasant

21 Jan 2016

Syed Asad

nice location and comfortable room

the bathroom floor gets wet and water stays there

6/10

Pleasant

12 Jan 2016

Verified traveler

Central Location

The table tops were not clean. The carpets were tired, though I expect were vacuumed. The bathroom was a little smaller than expected, tight squeeze.

8/10

Excellent

08 Jan 2016

Richard

Nice hotel and services.

Had a nice stay.location was great near the train station and near some great shopping places. It's also very near the airport costing only AED 20 from hotel to airport and 45 from airport to hotel. The hotel has a great breakfast buffet at only AED 30 per adult and free for kids below 6. The hotel staff are friendly and additional facilities like the swimming pool and discotheque were great.

Family

8/10

Excellent

05 Jan 2016

Nichola

Great stay

Very helpful staff. Close to metro rail and really nice mall. Any issues were addressed quickly.

8/10

Excellent

25 Dec 2015

Verified traveler

Nice hotel located centrally.

Great hotel with excellent connections. Shower pressure is quite poor. Excellent like Arion with good metro connectionstation.

10/10

Exceptional

24 Dec 2015

JAYAKEERTHY

Nice

Nice hotel at the heart of the city & near Burjuman MRT station. The rooms were clean & good service. Variety of dishes for the break fast. Safe place to stay for family & friends.

Family

8/10

Excellent

16 Dec 2015

V K Gangadharan

Hotel to stay for value for money

very pleasent

Partner

6/10

Pleasant

29 Nov 2015

hamad

hotel is nice but noisey

i had a bad experience as i was given room 522, i could not sleep till 3 am because of the noise of
the Disco in the ground floor, next day i was moved to room 308, which was little better but still
the Disco noise is disturbing.
it is a nice Hotel but needs to do something about the noise.

8/10

Excellent

31 Oct 2015

Verified traveler

Conveniently located

Overall experience was good, once we got settled in a clean non-smoking room.

6/10

Pleasant

29 Oct 2015

Anup

The room was basic but comfortable. No ironing facilities in the room but can request. Safe was not working. Shower curtain needs cleaning.

Partner

8/10

Excellent

22 Oct 2015

sam

good

good stay next to everything, good staff, easy access

8/10

Excellent

12 Oct 2015

Ricardo

I love the hotel. Clean, nice, snacks on fridge. Only my problem is the safety of the customers as there are bars at the ground floor which is close to the front desk. One time I came down at the counter to ask some question and there is a intoxicated customer fighting with another fellow that is so scary part especially for guests like us.

10/10

Exceptional

06 Oct 2015

Albert

Great stay

Great stay

2/10

Poor

03 Oct 2015

Megan

Don't bother

Don't let the word 'palace' in the hotel name fool you. There is nothing palatial about the place. While the pictures make the place look amazing, and at first glance my room was, what they don't tell you is how offensive the hotel is on the rest of your senses. The hotel nightclub remains open until 3am every morning and the bass from the music can be felt heavily in the rooms above. When when you finally do get to sleep, it's on pillows and sheets impregnated with the smell of cigarette smoke. The wifi they advertise so strongly is patchy at best, and you have to retrieve a new access code from reception every 24 hours. The only redeeming feature of the place is its close proximity to Burjaman metro station, hardly a reason to stay there considering just how many hotels there are in Dubai that are also close to metro stations. There is no need for you to put yourself through a stay at The Regent Palace Hotel. I know I won't be doing it again.

10/10

Exceptional

16 Sep 2015

Verified traveler

Deserve to try it

good

10/10

Exceptional

22 Aug 2015

Balasubramanian

Pleasant stay

It was very pleasant. The hotel is clean and the service was very good. The food was also quite good. I would recommend this hotel.

4/10

Poor

21 Aug 2015

abdirizaq

goood

some of staf are rud

8/10

Excellent

18 Aug 2015

Will

Great hotel close to the mall and Metro station.

Great hotel and location. Great hotel close to the mall and Metro station.

8/10

Excellent

29 Jul 2015

Serah

Great hotel

It was a very nice stay. Only small complaint is with the restaurant at the mezzanine floor juice glasses missing during breakfast waiters slow to respond even after being informed.

10/10

Exceptional

27 Jul 2015

VARUN

awesome experience

I stayed for 3 nights..it was an awesome experience and everything is reachable by walk...will defintely stay again