Name: Hotel Portobelo Convention Center
Address: Cra 5 No 39 - 37, San Andres, 80008, CO

10/10

Exceptional

01 Jan 2024

Danilo

Just across the street you will have the best coralline white beach at the Caribbean. Excellent for swimming, diving, snorkling or just relaxing with a cold Colombian beer in your hands. Excellent prices. With the same money you have to spend in North American or Europe daily you can stay 3 or 4 days in San Andres Island.

Leisure Family_with_children

8/10

Excellent

28 Aug 2023

JORGE ALBERTO

Towels for the beach will add convenience

Leisure Self

10/10

Exceptional

27 Dec 2022

HERBERT

El hotel tiene una ubicacion privilegiada, a pocos pasos de la playa. Habitacion muy amplia y limpia, cuenta con cajilla de seguridad y minibar.

Leisure Partner

8/10

Excellent

14 Dec 2022

Pawel

All good

Leisure Partner

6/10

Pleasant

21 Oct 2022

Jorge

The location is good because it is a few steps away from the beach. However, we were transferred to another hotel from the chain, which was three blocks away from the beach. We did not have a say in the change, it was just done by the hotel upon check-in time. We were changed to Portobelo Plaza Las Americas.

Leisure Friends

2/10

Poor

03 Jul 2022

JOSE

Low quality

Leisure Family

10/10

Exceptional

18 Feb 2022

Elkin J

Everything is good

Leisure Family

8/10

Excellent

04 Jan 2022

Jose

Close to airport and beach

Leisure Partner

6/10

Pleasant

26 Nov 2021

Harold B

Harold stay

Friendly people but hotel is like a motel in the US. Nothing especial to talk about. It’s conveniently located.

Friends_and_family Family

8/10

Excellent

20 Nov 2021

Kenneth

Location to the beach and an excellent breakfast with an attentive wait staff. Will stay there again.

Leisure Self

4/10

Poor

28 Apr 2021

Rufino

i not recomend thas hotel

no hot water .no wifi inside the room,only on hotel loby

Partner

10/10

Exceptional

16 Mar 2020

Jr

Nice small hotel near the beach and nearby shops .

Leisure Friends

10/10

Exceptional

23 Feb 2020

Suren

The AC wasn't working, in that room. It had a lick. They came and fixed it. However, afterwards the AC wasn't giving cold air.

Leisure Family

10/10

Exceptional

04 Feb 2020

Ricardo

no hot water inside the shower, after all everything was ok

Leisure Family

8/10

Excellent

17 Jul 2019

Verified traveler

Excellent location close to beaches, restaurants. Nice staff, pretty clean, nice breakfast. Cons, WIFI is really suck.

Business_and_leisure Family

10/10

Exceptional

22 May 2019

Verified traveler

Staff was excellent

The breakfast was not on time .......all days were 10 to 15 minutes late

Leisure Family

2/10

Poor

03 May 2019

Verified traveler

This hotel is like a motel very back condition, I never goin again

Leisure Family

10/10

Exceptional

22 Apr 2019

Verified traveler

Ine of the best location on the island. Very good breakfast

Leisure Family

2/10

Poor

13 Jan 2019

Verified traveler

Horrible check in process/ they will assign you wrong rooms/ they will try to kick you out before (1 day) check out

Leisure Family

2/10

Poor

24 Aug 2018

Verified traveler

Pro: close to the beach and airport
Good hot breakfast

Cons: terrible customer service. Left phone charging overnight on the floor near the only outlet. Woke up floor completely wet. Complained to the front desk and the couldn’t do anything because it was a “holiday”. Complained mishandled since the beginning all the way to the supposed “management”. They blamed the misinformation on internal communication breakdowns (their own breakdown) and refused to pay for damages. Will not stay here again.

6/10

Pleasant

07 Mar 2018

Dani

Good Location

The location of hotel is good, but the room wasn't that clean.

4/10

Poor

21 Dec 2017

Sigal

Ok

Treble staf. Good location

Family

4/10

Poor

17 Dec 2017

Verified traveler

Don't stay here.

One emergency night at this very run down hotel when our flight was cancelled due to a storm. Window banged loudly all night and next door pool parties made tons of noise. People at the front desk were as helpful as possible but I do not recommend staying here.

Partner

8/10

Excellent

23 Aug 2017

Carolina

Very good hotel mear the beach

Great location 2 minutes walk to the beach, 1 to a casino, bars, 15 minutes walk to downtown you don't need to hire a taxi. People are very friendly. The ocean an d the beach are amassing. The hotel has its own restaurant food is really good and the Staff are very attentive. Next time we go to San Andres we will return to this hotel.

8/10

Excellent

01 Mar 2017

Vania

Ir was great!!

2/10

Poor

18 Feb 2017

Natalie

Terrible customer service. Go somewhere else

Overall I have to say the staff has no customer service skills. When booking I was never made aware that the phone was not working in the room when I brought it to management attention they told me the one person on the entire Island I could fix the phone was away so reasonably I expected some sort of compensation for every time I needed an item for assistance from the front desk I had to travel from the fourth floor. However management argued with me and noted there surprise that I don't whatever bring this to their attention. They even went on to talk about me and the situation in Spanish unknowingly that myself and party spoke to language (rude). When checking into my room they insisted that I signed for the water and the Coke and toiletry in the room but I insisted for them to remove it for I needed the refrigerator from my personal items and medication that was a big deal ! Please be sure to read the small script very carefully you only have Wi-Fi access in the hotel lobby not in your room. Also the breakfast that's included with the stay is served in another building around the corner from the hotel. Lastly, you have to leave your key at the front desk every time you want to leave the hotel. I mean really! And when you come back to the hotel they looking for the key telling you it's not there when after looking further they find the key. Really, it's actually there! Such an inconvenience.

Family

8/10

Excellent

11 Jan 2017

Marcela

Clean

The people that works there are amazing. The hotel is luxurious, but it's good.

Family

4/10

Poor

05 Jan 2017

Verified traveler

The hotel did not respect the price booked by Expedia and charged more than $ 100 extra to my credit card. I was given a room on the ground floor, but it lacked a full window, so I had a noised room and the air conditioning does not work very well. The breakfast was poor quality. If you are thinking visit this hotel, I recommed you look for other options

2/10

Poor

05 Dec 2016

Diego

Worst Hotel

Bad smells in the rooms. Too much noise from the next hotel. Very bad service from the staff.
Never ever will go back to the hotel.

8/10

Excellent

04 Jul 2016

Guillermo Jacobo

Positive

Comfortable

Family

2/10

Poor

15 Mar 2016

Andre

Terrible experience at this hotel.

Terrible experience at this hotel.
San Andres beaches are amazing, although.
(I had 2 bookings, so full review is on the other booking.)

Family

2/10

Poor

02 Mar 2016

Andre

COCKROACH / CUCARACHAS / BARATAS

* NOT CLEAN: We found cockroaches inside and outside of the room.
* THEY OVER CHARGE: At check-in, the staff charged us the double of the amount in the reservation. Took us about 2h calling Hotels.com to solve this issue.
* NOT SAFE: There is a note saying that they are not responsible for money or valuable items inside the room. We heard other guests saying they had money robbed. At checkout, the hotel charged us for 'using the safe' even though they did not inform us that this service was charged when we asked for they safe's key.
* THERE IS NO WI-FI: Hotels.com says it has 'free WI-FI', but it is only available at the lobby and is a terrible WI-FI. At the rooms they don't even have paid WI-FI.
* SERVICE IS TERRIBLE: Hotel staff is not helpful. We definetely didn't feel welcome.
* Breakfast was 'ok'. Nothing great.
* It is a 'near the beach hotel' that has a swimming pool (pretty poor) and they DON'T offer towels to be used at the pool or the beach.
* The hotel is in the most crowded area. If you go around the island, all other beaches are less crowded and equally beautiful.

Family

2/10

Poor

03 Aug 2015

Verified traveler

WORST experience ever

Worst staff ever. Really offensive. Nasty people. They try to send us to a hotel around the corner. Very bad expirience. finally they had to respect the reservation. Room on very bad condition. Terrible A/C. Insufficient and very noisy. Washroom all wet and dirty. No potable water. Just salty water. Impossible to take a shower. bad location and no view.

6/10

Pleasant

06 Jul 2015

Wendy

Toiletries provided in the room are not free!

Breakfast was good.
The air conditioning stopped working multiple times. In fact, my first night there, the a/c stopped working in the middle of the night. The man at the front desk didn't understand English so I just went back to sleep through the heat.
More importantly, you get charged for every thing you use in the room: tissue, toothpaste, e.t.c. I didn't know this beforehand so that was pretty annoying to check out and find out I had these extra charges. Be careful!

6/10

Pleasant

30 Mar 2024

Cindy

Es un lugar muy deteriorado con cucarachas para el precio de $100 dolares por noche no lo recomiendo

Leisure Family

2/10

Poor

11 Feb 2024

Demer

Hotel de pessima qualidade.

Bom para começar desde o 1 dia tivemos problema com o quarto, chegamos la o cheiro estava super forte uma mistura de mofo com produto de limpeza, piso do quarto sujo e com vasamento no box e p completar do nada a central de ar pifa. Ai trocamos de quarto bem depois de tanto relatar que o quarto estava ruim. Chegando no quarto novo as pessoas da limpeza simplesmente nao limpavam o quarto direito. A agua do chuveiro e da pia fedia e tinha gosto ruim. O que me ajudou foram 3 moças maravilhosas, duas que trabalhavam na recepção e uma com tranças no cabelo que super me ajudou e entendeu o que eu estava passando ate falei que a unica coisa que eu iria elogiar foram elas 3. Observação o CAFÉ da manhão um dos piores q ja comi meu Deus, nao tinha opção e sabor e sem contar as atendentes que mal acabavamos de comer tiravam os pratos praticamente da nossa mão. Algum bem mal educados. E reclamei porque pagamos caro e o valor não bate com a qualidade desse hotel. Somente porque fica proximo a praia mais com certeza devem ter hoteis do mesmo preço ou menors que vala mais a pena. Lembrando que eu relatei absolutamente tudo para todos da recepção.

Friends_and_family Family

8/10

Excellent

15 Jan 2023

Marcelo

Internet não tinha sinal bom

Friends_and_family Family

10/10

Exceptional

07 Mar 2022

Patricia

Queda muy cerca a la playa, limpio y ofrece desayuno incluido con vista a l playa. No hay piscina

Leisure Friends

8/10

Excellent

17 Jan 2022

valter r da

Bom custo/benefício

Café da manhã razoável, bom atendimento por parte dos funcionários, boa localização.

Partner

2/10

Poor

17 Nov 2021

Sebastian

PÉSIMO!!!! El peor hotel que puedes reservar

El peor hotel que me quedado, me dieron una habitación al lado de la recepción por lo que no pude dormir en toda la noche del ruido de la gente entrando y saliendo, no había agua caliente, habían muchos animales que se metían por debajo de la puerta, la nevera (minibar) excesivamente ruidosa y al check out me estaban cobrando 40 Mil pesos que porque me había quitado la manilla del hotel….un robo y fiasco de hotel NO lo recomiendo Pésimo

Partner

10/10

Exceptional

10 Nov 2020

Maira Alejandra

Hubo un huracán

Partner

10/10

Exceptional

03 Nov 2020

Yeny L

Súper Recomendadoooo!

Inicialmente hubo una novedad con la reserva pero supieron compensarnos de una forma maravillosa, la habitación tenía una vista al mar espectacular. Muy bien servicio, Faustino especialmente nos ayudó coordinando una cena romántica y haciendo que toda la experiencia fuera de lo mejor!!

Partner

4/10

Poor

15 Mar 2020

Joyce

Decepcionante

Hotel sem infraestrutura decente para os hóspedes, quarto com mto cheiro de mofo e não tem água quente no chuveiro. Assim que chegamos fomos direcionados para o segundo andar que o quarto era bem fedorento e só tinha torneira de água fria no chuveiro, solicitei que mudassem para quarto com água quente e no dia seguinte me colocaram no terceiro andar onde tinham 2 torneiras água quente e fria, porém msm assim só saia água fria e em conta gotas, nao dava pra tomar banho direito inclusive lavar cabelos longos, um terror :( e o cheiro de mofo permanecia, o elevador com cheiro de fossa. O café da manhã é bom pq é servido em outro local, nada que incomode ter que caminhar bem pouco, a localização é mto boa, a praia está menos de 1 minuto e é boa para banho de mar. A internet só funciona na recepção do hotel, o que faz ficar cheia de gnt, e nao é mto grande. San Andrés é lindo demais, águas com cores maravilhosas, mas não pensem que irão encontrar infraestrutura como de Cancún, está bem longe disso, até msm pq se trata de uma ilha, onde td deve ser bem restrito e pensado, pois não é fácil ter as coisas por lá, energia, água potável, tratamento de esgoto, mas para curtir a natureza é perfeito!

Friends_and_family Family

6/10

Pleasant

11 Mar 2020

Edward

stuve ok

Bien pero las camas no son muy cómodas

Friends_and_family Family

4/10

Poor

22 Feb 2020

Alberto

Mucho por mejorar

Check in muy lento, porta valijas en el segundo piso.
Chicas amables en especial María, pero el lobby deja mucho que desear.
Internet malo.

Self

4/10

Poor

18 Nov 2019

Verified traveler

Achamos os funcionários muito pouco prestativos
Café da manhã ruim e com poucas opções

Partner

4/10

Poor

17 Oct 2019

Martin Gonzalo

En la Isla solo es lindo el mar y las Playa , lo d

Hotel mal mantenido. Sucio. Solo tiene buen ubicacion. Desayuno escaso y sin variantes. En general la Isla de San Andrés están muy abandonada. No es para ir por mas de 1 o 2 días.

Family

4/10

Poor

07 Sep 2019

Carolina

Precios no se ajustan a la realidad

Los precios son muy elevados para los servicios que prestan, habitación muy sencilla, el hotel muy sencillo para su precio

Family

8/10

Excellent

19 May 2019

priscila

Lindo hotel y deliciosa la comida

No muy amigables los de la recepción, medio amargados, el hotel si es lindo pero el wifi no es bueno no llega a la habitación

Family

8/10

Excellent

17 May 2019

EMILIA

Muy cerca de la playa

La habitación era amplia...el desayuno fue excelente y la ubicación tambien. Lo único a recalcar es que el wifi no andaba para nada bien y solo se podía utilizar en el hall de entrada.

Partner

8/10

Excellent

10 May 2019

hector ivan

Comentarios y Mejoras

Un muy buen hotel buena atencion y servicios en general lo unico que la hora de ingreso es muy tarde 15 horas debe ser mas temprano.

Partner

10/10

Exceptional

19 Apr 2019

melissa

Muy bien ubicado, buena comida, buena atención!..................

Leisure Partner

2/10

Poor

24 Feb 2019

Verified traveler

Al momento del check in me informan que deben cambiarme de hotel porq no tenían habitación disponible. Sin antes haber enviado correo o notificación. Pésimo servicio

8/10

Excellent

17 Feb 2019

Verified traveler

Inmejorable ubicacion y amabilidad de las personas.

Leisure Partner

2/10

Poor

26 Jun 2018

Armando

el mas grande engaño y costoso

buenas tardes, no me sentí bien co el servicio de la supervisora, persona grosera y mal educada.ademas no cuenta con ningún servicio adicional,ni siquiera un tinto para los huéspedes, al igual en la nevera de la habitación solo agua. fuimos con el propósito de poder negociar con grupos desde cali y no vale la pena, pues no tiene nada agradable . regular regular el servicio. .

8/10

Excellent

28 Feb 2018

RODRIGO

Hotel regular.

Hotel com boa localização, água quente.Ponto fraco internet que funciona muito mal

Partner

2/10

Poor

17 Feb 2018

Willian

Só vale a localização

Não se engane pelas fotos, são enganação
Hotel velho, sem estrutura ou conforto, café manhã fraco e não fica no hotel,
A única coisa q tinha era água quente
Cama desconfortável, limpeza dúbio
E o barulho quarto, simplesmente insuportável, acústica zero, e cortinas seria mesmo q não telas
Enfim uma decepção total

Family

6/10

Pleasant

11 Feb 2018

Angela Francisca

Por esa suma de dinero hay hoteles mejores..

Siendo realista encuentro que el valor no tiene relación al lugar, no es un hotel, más bien parece una hostal. Por ese precio y un poco más, sugiero otros hoteles. Me sentí muy incómoda con el Restorant para desayuno fuera del hotel. pocas sillas, pequeño el espacio, sentarse afuera en la calle era desagradable con las palomas encima de las mesas. El hotel es apagado, y no atienden muy bien, en la pieza había olor a alcantarilla, y el aire acondicionado estaba goteando por lo que ponen una toalla para que absorba. Decidí cambiar el hotel a los dos días de estar ahí, consulte si me devolvían algo de dinero por retirarme antes ya que lo que sale en la pagina no es lo que prometen. Pero recibí un rotundo no por lo que no quise perder mis vacaciones discutiendo ese tipo de cosas.

Family

6/10

Pleasant

18 Jan 2018

Cornelis Jacobus

Bij binnenkomst lang op de kamer moeten wachten zonder duidelijke reden. Eerste kamer enorm veel herrie van de airco die buiten voor het raam stond dus ook geen uitzicht naar buiten. Andere kamer gekregen net zo erg. WiFi geen tot zeer slecht. Ontbijt klein en weinig keus. Kort maar krachtig weinig voor veel geld.

Partner

6/10

Pleasant

02 Jan 2018

Mauricio

Costoso para lo ofrecido

* El personal del hotel es poco amable
* El costo de la habitación es alto para los servicios que ofrece el hotel
* El check in fue demorado (+/- 30 minutos) teniendo en cuenta que no estaban atendiendo a nadie al momento de nuestra llegada.
* El WiFi no funciona, ni en la recepción ni en los pisos y mucho menos en la habitación

Family

8/10

Excellent

10 Nov 2017

Vanessa

Pontos positivos e negativos

Chuveiro é quente e boa pressão. O hotel não fica em frente à praia como discrimina na propaganda. Ao chegar e questionar sobre o quarto com vista ao mar, informaram que teria que pagar R$ 70,00 a mais. Nós pedimos parcelamento no cartão e ao chegar no Brasil, verificamos que não fizeram o devido parcelamento.
Café da manhã e cama são bons. Hotel no centro e por isso ajuda se locomover.

Family

10/10

Exceptional

22 Jul 2017

CECILIA

Portobelo Centro de Convenciones un buen hotel

muy buen servicio, excelente ubicacion, hay que resaltar la atencion en la recepcion de Marlene Corpas es una persona atenta y cordial, esto es valioso, porque la mayoria de la gente en los negocios es antipatica y sin deseo de atender

Family

10/10

Exceptional

21 Jul 2017

Ludy

Calidad del Servicio excelente.

Family

8/10

Excellent

06 Jul 2017

Teresa

Bien normal buen desayuno

Family

8/10

Excellent

24 Jun 2017

HUGO ALBERTO

Todo muy bien.

Partner

6/10

Pleasant

22 May 2017

Yuleidis

No me gusto en general el hotel una habitación oscura con vista para la parte trasera y en general no muy bueno

Family

6/10

Pleasant

31 Mar 2017

Verified traveler

Portobelo Covention Center

El hotel se encuentra bien ubicado, en el centro de San Andrés y a pocos metros de la playa. Sus instalaciones son bastante básicas, las habitaciones cuentan con aire acondicionado. En horario restringido, se puede acceder a una ducha de agua tibia y dulce. Teniendo en cuenta la relación calidad/precio, creo que hay varios detalles que se podrían mejorar. El desayuno se sirve en un restaurant a la vuelta del hotel. Si bien es correcto no presenta variedad de un día a otro, convirtiéndose en monótono para aquellas personas que se alojan por varios días.
El tiempo que se tarda en los trámites de check in resulta ser demasiado extenso. Varias tardes tuvimos que sufrir con música a volumen altísimo (prácticamente insoportable) que provenía del vecino hotel Tone.

6/10

Pleasant

27 Feb 2017

Iara

Avaliação do hotel.

As recepcionistas são mau humoradas, discutem na frente dos hóspedes e não explicam os detalhes da estadia. O hotel diz disponibilizar água quente para banho, mas na vdd a água fica no máximo morna e várias outras vezes fria. O ralo do banheiro estava entupido, formava-se uma piscina no box. O cheiro que subia qdo se abria a torneira da pia era nojento. O frigobar não funciona. O quarto é espaçoso, hotel perto da praia e do centrinho, mas pelo preço deveria ser muito melhor.

Family

2/10

Poor

31 Jan 2017

Verified traveler

HOTEL HORRIBLE

Fue la experiencia mas desagradable l que he tenido en un hotel. la habitación que me toco no tenia ventanas, olía a cloaca, con humedad por todas partes. Baños sucios. Techos terribles. No lo recomiendo a nadie. Por Internet venden una cosa, pero en la vida real es muy diferente. UN hotel DESASTROSO y muy costoso para lo que es....El desayuno pésimo....Me dio vergüenza con mis hijas y esposa.....Tratare de olvidar este hotel.

Family

8/10

Excellent

31 Jan 2017

DAGOBERTO

Pagas lo que recibes y un poquito mas

Nos atendieron bien bien ubicado y tranquilo

Family

2/10

Poor

29 Jan 2017

Carlos Alberto

Nos acomodaron en la peor habitación del hotel. Creo que el hecho de utilizar el hotel por una noche influye en la mala acomodación, pues comparado con la primera estancia días antes había sido mucho mejor.

Family

6/10

Pleasant

17 Jan 2017

Verified traveler

O hotel esta situado na melhor área da ilha. Não consigo entender porque eles não aproveitam isso. O quarto é confortável, mas as recepcionistas são mal humoradas, não dão nenhuma dica de turismo e não tem nem um mapa da ilha.
No site vemos fotos de piscina que não existe no hotel.
O café da manhã é servido em outro local, e tem muita pouca variedade, e os funcionários ficam servindo a gente, parece que querendo controlar o quanto vamos comer.
O chuveiro não tem água quente.
A cama é muito confortável e as instalações do hotel apesar de velhas são bem limpas.

Partner

2/10

Poor

11 Jan 2017

Juan

Terrible, malisimo

Por 150 dolares diarios, es lo peor que he visto.

1. No hay agua caliente

2. Internet solo en recepcion

6/10

Pleasant

31 Dec 2016

Christina

Bescheidene Zimmer für zu viel Geld!

Die Nähe zum Strand, das Frühstück und hilfsbereite Reinigungskräfte sind positiv hervorzuheben. Das Hotel ist aber viel zu teuer für das, was geboten wird - wir hatten ein bescheidenes Zimmer mit kleinem Fenster und keinerlei Komfort - auch sonst hatte das Hotel nicht viel zu bieten - internet nur in der kleinen meist überfüllten Lobby.

8/10

Excellent

18 Dec 2016

Verified traveler

Hotel bom.

Estadia boa. Água do chuveiro deveria ser mais quente. No quarto só tinha a cama e um criado, faltou uma cadeira ou uma mesa. Hotel muito bem localizado.

Partner