Hotel Casablanca

Colombia , San Andres
SAN ANDRES, Av. Colombia con Av. Costa Rica N° 3-59
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100 reviews shown

10/10

Exceptional

14 Jun 2026

Elkin Jair Martinez

Limpeza y comodidad

10/10

Exceptional

10 Jun 2026

HERNAN

Near every thing stores restaurants the beach

10/10

Exceptional

09 Jun 2026

Osmara

I had an amazing time!

Family

10/10

Exceptional

25 May 2026

Sandra

Food was great and. Service was very attentive.

Family

4/10

Poor

09 May 2026

Samanda

Service was not great

Partner

10/10

Exceptional

07 May 2026

Anibal

Wonderful location with excellent restaurants! Will look forward to staying again!

Partner

2/10

Poor

13 Apr 2026

Gabriel

Horrible, very slow, food takes very long, I called for WiFi and never give me exact result, needed an extra key and staff already trying to charge me. Never will stay again, yes they upgraded me cool but breakfast staff rude as well, pool took 39’mins to give me a pina colada.

2/10

Poor

10 Apr 2026

Alexander

I booked 1 week for my fiancé and myself to celebrate our engagement.

I work in the Middle East. Due to the war, all flights were cancelled and I was stuck here.

I contacted the hotel one moth out to tell them my situation & to see if they would work with me. I provided proof from my employer that I am here and everything the hotel management asked for.

They refused to give me a refund or credit. It wasn't a last minute cancelation. I gave them a 40 day notice of my situation.

Partner

4/10

Poor

08 Apr 2026

Geraldine

The hotel is overrated. The room smelled damp, the toilet didn’t flush properly, and the toilet seat was loose. The staff was excellent and the breakfast was good, but they should make improvements to the details in the room.

Family_with_children

10/10

Exceptional

07 Apr 2026

Ryan

Perfect location

Family

10/10

Exceptional

02 Apr 2026

Maribel

The room had a beautiful ocean view. Room was amazing and staff was really friendly and helpful

Partner

10/10

Exceptional

28 Mar 2026

Richard

Very nice place!

10/10

Exceptional

26 Mar 2026

Katherine

We travelled as a family with two teens and had a bungalow. The room was poolside with a private patio, had a fridge and the kids had their own room with two beds and we had our own room. The hotel is right at the beach so you can go back and forth throughout the day. There is a rinse off shower when you enter from the beach which was super convenient. You can change your towels whenever needed. It was quiet and the buffet was large and really good! It is in a central location and close to so many good restaurants. I would recommend and would return.

Family

6/10

Pleasant

23 Mar 2026

Emmanuel

Meh it was just ok the amount of money you’re spending is not worth it

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Dayan

good

6/10

Pleasant

08 Mar 2026

Marc

This has been a hard one for us and we’ve been really trying to put it all together. We didn’t like having to sign a lot of paperwork upon check-in. Also, if you have lost your key or a towel, they charge you things get lost by mistakes. Sometimes the room was absolutely very nice management treats. Their employees awful. I saw more than once of them treating them terribly. We are accused of smoking. We both don’t smoke, so I think they wanted to charge us more money, so basically upon checking, we felt like we were entering the convent not a relaxing vacation. Also, there was no music by the pool. The manager lives on property and I overheard that it bothers him. I guess the guest don’t count. We really wanted to love this hotel, but we just couldn’t.

Partner

2/10

Poor

05 Mar 2026

Carlos

Chairs on the beach are not part of the hotel. If you loose you wrist band (which is thrown away after) they charge for it. Breakfast was good and bed are comfortable.

Partner

8/10

Excellent

04 Mar 2026

Marshall

Yes and Yes

Partner

10/10

Exceptional

03 Mar 2026

Ana

We had beach view and everything is super close to this hotel

Partner

4/10

Poor

05 Feb 2026

David Allen

The room had a musty smell we ask for ocean view and balcony we received ocean view no balcony
Some customer service staff were horrible
The breakfast was amazing

8/10

Excellent

03 Feb 2026

Cesar

AC was direct so we were so cold all day all knight

Leisure Family

2/10

Poor

29 Jan 2026

Cory

One of the worst hotels I’ve ever stayed at. Zero service. Way overpriced. Horrible

2/10

Poor

11 Jan 2026

Michael

By far the worst experience I’ve ever had. First the lady at the counter tried to charge me $2800.00 and when my card declined

Friends_and_family Friends

4/10

Poor

06 Jan 2026

Jonathan

A very negative experience. On our first day, there was a power outage that forced us all to evacuate. Waiting outside of the hotel, we almost missed our tour that day. That night, there was no electricity on our entire floor. They offered to take us to another hotel, but said they would only check availability at that moment. We decided to stay at the hotel and shower with cold water and sleep without light and heating. The worst part was that the hotel never took any responsibility for the problems. They kept leaving notifications saying that everything was due to circumstances beyond their control.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

Erick

The hotel was in good condition, food was great lots to choose from. They have a bit of a problem with gases coming up trough the drain and service in the restaurant needs to improve. 8 out of 10 for me

Leisure Partner

10/10

Exceptional

02 Jan 2026

Adrienne

The service from the staff was exceptional. The hotel is in a prime location on the Malecon and beach. We ate several times at the restaurants also breakfast daily and all meals were delicious.

Leisure Partner

4/10

Poor

30 Dec 2025

Barbara

Hola, la instalación no está al nivel del costo de sus habitaciones, no tenía internet en la habitación y el baño estaba dañado.

8/10

Excellent

27 Dec 2025

Pete Van

It was excellent great staff, it was in the heart of the great part of town , beautiful beaches, recommend

Leisure Partner

6/10

Pleasant

18 Dec 2025

Tricia ELIANA

Mold in the bathroom, unpleasant odor in the room, which according to staff, it was caused by humidity in the room

Leisure Family

10/10

Exceptional

02 Dec 2025

Eudiney lopes

Diana and all the staff was outstanding helping us all the time. Always happy. Thank you for everything we wish you the best we are happy that we picked this hotel

10/10

Exceptional

01 Dec 2025

Brent

Great service

10/10

Exceptional

30 Nov 2025

Syward Aubrey

The room was always cleaned to perfection. The staff were all fabulous, friendly and helpful. Very centrally located to everything. Variety of foods and tasty. Had a wonderful time and would return to the hotel.

Leisure Partner

10/10

Exceptional

11 Nov 2025

louse

Good

Leisure Partner

10/10

Exceptional

10 Nov 2025

omar Silvera

Staff clean excellent food on the beach acc to every thing near by

10/10

Exceptional

19 Oct 2025

Keith

Great location, wonderful staff! Clean facilities

Leisure Partner

4/10

Poor

18 Oct 2025

Matt

Tengo sentimientos muy encontrados respecto a este hotel. Hay algunos aspectos positivos, pero en general la experiencia fue decepcionante y muy por debajo del nivel que esperaría de un establecimiento que se presenta como de categoría “superior”.

Al hacer el check-in, nos entregaron unas pulseras y nos informaron de que no podíamos quitárnoslas bajo ninguna circunstancia, con una multa en caso de hacerlo. También nos dijeron que no podíamos movernos por el hotel sin ellas. No me había hospedado en un hotel que utilizara pulseras en más de 30 años, y me pareció una medida innecesaria e incómoda, tanto físicamente como en la experiencia del huésped. Realmente me hizo cuestionar qué tipo de clientela esperan si consideran que ese nivel de seguridad es necesario.

Había reservado y pagado por adelantado cuatro habitaciones, proporcionando los nombres de los huéspedes en el momento de la reserva. Uno de los invitados originales no pudo asistir, por lo que invité a un sustituto. Sin embargo, al llegar, el personal se negó a entregarnos la cuarta habitación argumentando que el huésped registrado no estaba presente. A pesar de explicar que yo era el titular de la reserva, que todas las habitaciones estaban pagadas y que no tenía sentido negar el acceso a una habitación ya abonada, no hicieron ninguna excepción. Como resultado, terminamos utilizando solo tres habitaciones para cuatro personas y perdimos aproximadamente 700 dólares estadounidenses.

Otro gran problema fue la comunica

Friends_and_family Friends

6/10

Pleasant

12 Oct 2025

Larry M.

this hotel is in a good area central to everything. However when we arrived early we asked if there was any rooms available and the staff said no a minute later they asked if we wanted early check in for a hundred dollars and we said yes tired from a long flight . We booked a room with an ocean view and verified it with the check-in staff the room was ocean side but all you could see was palm trees not the picture expedia showed with a clear view to the ocean-we get into the room it smells like mildew and it was cold so we adjusted the ac and went to eat we came back and the bed was wet and the floor was wet too. we called the staff and maintence showed up and basically blamed us saying we adjusted the ac and told us to wait 10 minutes we did and had to call again because everything was wet the staff came again and changed the bed covers and said if it happens again they will try to change us to a different room. so we went back out to visit place and came back it still was mildewed but we were exhausted and went to sleep. The hotel doesn’t look like the photos you see it is an older hotel and needs upgrades there is mold in the door and ceilings . The staff were nice but should of changed rooms we when called several times about smell and water all around the ac and floor If I were booking again I would not go to this hotel too many issues and no way to fix them. but we still had a great time san andre’s is beautiful very busy place Just make sure you go on the hotels site

Leisure Partner

6/10

Pleasant

08 Oct 2025

Cheryl

It was ok at best....noisy, but probably best option in the area...

Leisure Partner

10/10

Exceptional

12 Sep 2025

WILLIAM

We like the service

10/10

Exceptional

31 Aug 2025

BRIAN

great for the money !

Leisure Family

6/10

Pleasant

24 Aug 2025

carolina

Lo mejor es el bufet los cuartos son limpios pero sus sábanas son manchadas y no tiene olores muy agradables pero la gente amable

Family

10/10

Exceptional

20 Aug 2025

ERNESTO

The hotel is very cozy, the buffet menu is excellent, the room is very good with an excellent location where you can walk on the boardwalk along the beach.

Leisure Family

10/10

Exceptional

20 Aug 2025

Diego

Location was great, room service was great.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Jorge

Thank you good service

10/10

Exceptional

09 Aug 2025

Cristian

Amazing we had a blast,

10/10

Exceptional

08 Aug 2025

Julian David

Great hotel. The staff are attentive, considerate and kind. The food was great: flavorful and clean.

Leisure Family

10/10

Exceptional

29 Jul 2025

Michael David

Excelente, friendly. I have to give a shout out to housekeeping. They would wait till we were at breakfast, cleaned the room before we returned everyday. Left the safe open a couple times with cash in open. Not smart on my part, but never an issue. Great place

10/10

Exceptional

28 Jul 2025

Bill

The staff was nice and the pool area was great. We enjoyed the restaurant and the location is right on the beach.

Leisure Friends

10/10

Exceptional

23 Jul 2025

Judith

Excelente! Super limpio. La comida incredible.

Leisure Partner

8/10

Excellent

19 Jul 2025

Yaneth

Clean front tha beach

Leisure Family

10/10

Exceptional

18 Jul 2025

Kenneth E Zysk

Was a good 14 day trip for hotel and breakfast was great other meals at property was okay

Leisure Partner

10/10

Exceptional

18 Jul 2025

michael

Excellent hotel and location.

Leisure

10/10

Exceptional

17 Jul 2025

Thomas

Very nice, in the city center, walk to almost everything.

Leisure Partner

8/10

Excellent

09 Jul 2025

Gary Jose

The hotel is located is a very convenient location. The rooms are big and comfortable, we stayed at a Cabaña and couldnt have asked for a better set up (two stories; King bed upstairs and two twins downstairs) I would recommend this hotel to anyone, but full transparency the hotel could use a little better maintenence in some aspects i.e. Architecturally, AC Distribution. The staff was incredibly attentive and made sure that any of our issues were addressed, ao although im saying theres a few areas for improvement, these were no show stopper and would still recommend.

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Nathaly

Viaje con mi hija y nos encanto el servicio, limpieza, atención y lo mejor frente a la playa y cerca del comercio, la gente amable...super recomendable.

4/10

Poor

02 Jul 2025

Melissa

The property is outdated with rooms that have strong odors of mold (very alarming to inhale that for health reasons). The staff are OK, I did came with the mentality that this was an island and 1 night only so not too bad.

Leisure Friends

10/10

Exceptional

30 Jun 2025

manuel

The attention was excellent. I would like to come back again.

Leisure Partner

4/10

Poor

16 Jun 2025

Amy

Overpriced. I had more exceptions

4/10

Poor

15 Jun 2025

Melissa

One room did not have hot water, one room the AC was leaking water and stopped working. The check in process did not go well they tried to give me a different room than what I booked with out telling me at first.

Leisure Friends

4/10

Poor

15 Jun 2025

Lilly

Unfortunately, this property is not a good representation of the listing. The accommodations are subpar. Property has many maintenance issues. There is a moldy smell throughout the property. We had three rooms and all three had separate issues. The staff cannot troubleshoot issues adequately. They are very disorganized. I would not return to this property.

Leisure Friends

10/10

Exceptional

07 Jun 2025

dakota

Great place to stay for the price. Restaurants are great, location even better

Leisure Partner

10/10

Exceptional

04 Jun 2025

David

Great breakfast, location, very clean, air conditioning, pool and towels.
Restaurants, hit and miss, several food options.

Leisure

10/10

Exceptional

30 May 2025

Juan

This place is amazing and its right on the boardwalk. The staff is top notch and super friendly.

Leisure Friends

2/10

Poor

25 May 2025

Jenna

Jewelry was stolen right out of our hotel room. The cleaning crew did not clean the clear mold out of the bathroom, but stole jewelry from the dresser. Would not recommend staying here as it is not safe.

Leisure Partner

10/10

Exceptional

05 May 2025

Christian

Amazing place to stay if you are looking for a relaxing time close to the beach. Best part was the pool inside the hotel and the breakfast buffet offered by the hotel.

Friends_and_family Family

10/10

Exceptional

02 May 2025

Trevor

Staff was incredibly friendly and helpful. Rooms were nice and comfortable. Super convenient to everything on the island.

10/10

Exceptional

28 Apr 2025

nelson

I liked all from the hotel.
The only thing we didnt like is that expidia dont explain about renting the room with valconies

Leisure Friends

10/10

Exceptional

13 Apr 2025

Ruth

Great hotel, staff and location!

10/10

Exceptional

06 Apr 2025

daniel

Great breakfast

Leisure Partner

10/10

Exceptional

30 Mar 2025

Kent

The hotel was super clean, staff very friendly and attentive. Room was clean and modern. We had half-board- the food was excellent. Very nice location - as close to the beach you can get and yet right downtown. Perfect!

Leisure Family

10/10

Exceptional

10 Mar 2025

David

Great service. Recommend this to everyone!

Business_and_leisure

6/10

Pleasant

20 Feb 2025

Raul

Great location. Would stay here again.

Leisure Partner

6/10

Pleasant

19 Jan 2025

Natalia

Las habitaciones necesitan mantenimiento, se ve deteriorado, el televisor no funcionaba.

Leisure Partner

6/10

Pleasant

16 Jan 2025

Carlos

We had a good time. The only thing I have a complain is the pool, to small for so many people and the need more chair at the pool

Partner

4/10

Poor

08 Jan 2025

OSMEL

Dirty place limited attractions and unsafe prowrty

Leisure Family

2/10

Poor

02 Jan 2025

Geethika DE

We stayed two nights and paid over Cad 1,000.00.They gave us a small room with tiny bathroom room 301. That was terrible. Next day my husband told the front desk then they said they will give a different room. We told them too late. Next day we are leaving. And another disadvantage no one speak English at the restaurant. location was good.

Leisure Partner

10/10

Exceptional

26 Dec 2024

Harold

Very nice, I’m so happy.

Leisure Family_with_children

10/10

Exceptional

20 Nov 2024

Elton

It was a vibe

Leisure Friends

10/10

Exceptional

10 Nov 2024

Hugo

The staff was very nice and friendly. The room was comfortable (nice bed), and the property was kept immaculate. Nice restaurants in the hotel and fantastic breakfast.

Location is steps from the beach and located in the San Andres downtown area; convenient if you like to shop and party, but not so much if you are looking for peace and relaxation (if the latter, finding something in the San Luis area would be the way to go, but no property in that area will compare to this great hotel).

Friends_and_family Family

2/10

Poor

10 Nov 2024

Edward

Our first day at this hotel were not so great. I reserved 2 rooms with ocean view. (Room 316,416).The first one had a bad smell coming from the bathroom,at the end the hotel management couldn't fix the problem and my parents were given a different room,but without ocean view. The other room conditions were not so great neither ,no towels in the bathroom, safety box broken.our overall experience were cero.The food at restaurants were okay but service too slow.

Leisure Family

4/10

Poor

17 Oct 2024

Jesse

The room was not as depicted in the Expedia app. Once there, poor construction and the constant smell of chemicals that can possibly affect one’s health. The beach and ocean were extremely dirty. No fish of marine life. It’s obvious that it had been disturbed preventing further development and growth. Don’t recommend going to the island let alone staying anywhere on the island. Totally not worth one’s time and money.

10/10

Exceptional

15 Oct 2024

Pedro

All super clean, great location and restaurants

10/10

Exceptional

20 Sep 2024

Keith

Prime location, great staff and wonderful room!

Leisure Partner

8/10

Excellent

19 Sep 2024

Jesse

Hot water not consistent. When ordering food, Room service is slow.

Leisure Partner

4/10

Poor

14 Sep 2024

Anne

We paid for an upgraded room that we didn’t get. Paid for an ocean view, king bed with an additional pullout couch and balcony. Didn’t get any of those. They couldn’t/wouldn’t compensate us at all. Was forced to share a bed with a male friend. Super uncomfortable.

Leisure Friends

10/10

Exceptional

10 Sep 2024

Nathaniel

Amazing place to stay me and my girlfriend loved it especially how quickly they got us in after we ditched another horrible hotel

10/10

Exceptional

27 Aug 2024

Kim

Very nice hotel

Leisure Partner

2/10

Poor

27 Aug 2024

Leland

Do yourself a favor and book somewhere else. hot water was broken. No hot showers. Toilets in 3 different rooms did not flush properly. Maintenance tried to fix the issue and flooded the bathroom with dirty toilet water and left it not cleaned, so disgusting. The listing showed a balcony, but the room with a balcony was an additional charge, so to get the room I booked, I had to pay an additional charge. We call that a crime where I am from. Management refused to compensate me for the lack of services, and charged me extra outside Expedia for my original booking. No clue why this hotel is on Expedia.

Leisure Partner

2/10

Poor

25 Aug 2024

Jeraldine

No hot water for our stay. No compensation. Room photo was for a different room that required an up charge, so no balcony. Bait and switch. At dinner the server did not put in the order for my boyfriend. My meal arrived and I was finished with dinner before they started cooking his order so instead of a romantic dinner together, my boyfriend ate by himself while I sat and watched.

Leisure Partner

8/10

Excellent

20 Aug 2024

Philip A

Did not like the food

10/10

Exceptional

16 Aug 2024

Pedro

Excellent facilities and services!!

Leisure Partner

10/10

Exceptional

14 Aug 2024

Jolman

close to the beach

Leisure Partner

6/10

Pleasant

04 Aug 2024

Phillip

Decent place to stay but overpriced

Leisure Family

10/10

Exceptional

31 Jul 2024

Giovanni

This place is a gem! Wonderful time with our family and a beautiful time supported by an excellent staff!! Thank you to all folks, including front desk staff "Honey"! I would be honored to bring my family here once more!

Leisure Family_with_children

8/10

Excellent

30 Jul 2024

Robinson

Pool close to early,air conditioning to cold,no iron in room!

Leisure Partner

6/10

Pleasant

30 Jul 2024

Carlos

The rooms were not as advertised on Expedia. Initially, they tried to pass off a double bed as a king bed. While they eventually provided us with a room that had a king bed, it still did not match the Expedia listing, which included a balcony and a sofa bed as per room description photos. The room we received had neither a sofa nor a balcony. Aside from these issues, everything else was acceptable, and the staff were very nice, except for one manager who was a rude and blamed Expedia for the mistake.

Leisure Family

10/10

Exceptional

29 Jul 2024

John Ralph

People very helpful

10/10

Exceptional

11 Jul 2024

Daniel

Greta highly recommend best hotel.

8/10

Excellent

07 Jul 2024

John

the only real criticism I'd say was that the maid service really just made the bed, i don't think they touched the bathroom at all. Other than that, for convienience it was hard to beat.

Leisure Family

10/10

Exceptional

04 Jul 2024

Fayuz

Great place will visit again, highly recommended

Leisure Partner