Nattivo Collection Hotel

Colombia , San Andres
San Andrés, Calle 1, 2-19
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100 reviews shown

10/10

Exceptional

13 Feb 2026

Sandra Marcels Arcila

Great service
Nice location close to everything

Leisure

10/10

Exceptional

05 Feb 2026

Craig

The rooftop pool is spectacular and everything’s decorated really well

10/10

Exceptional

21 Jan 2026

jose

breakfast menu was nice with a great view and good food. nice pool area. outside of the hotel was a smell of sewers but besides that everything was to standard

Leisure Partner

2/10

Poor

06 Jan 2026

Robyn

Staff was not helpful at all. Room (junior suite) was tiny. Didn’t provide either of the promised items through hotels.com - bottle of spirits and/or beverage per person. Wait staff was inattentive. Most promised amenities were not in service. No dedicated beach chairs and beach itself was extremely overcrowded. All activities promised as offsite through hotel were fully booked. Room service cut off early and breakfast was not good. definitely not worth the $$ and would not return.
The only good part was the Italian restaurant - food there was great and the wait staff were very kind.

Friends_and_family Friends

10/10

Exceptional

29 Dec 2025

Isabel cristina

Good hotel. Very clean

10/10

Exceptional

01 Dec 2025

William

The breakfast is a must. What a great way to start the day.

10/10

Exceptional

08 Nov 2025

Quinn

Great stay very clean and great customer service

10/10

Exceptional

03 Nov 2025

Ghiscard

Everything was perfect!

Leisure Friends

10/10

Exceptional

28 Oct 2025

Larry

The hotel was great but the restaurants were not good. We had to eat out during our stay

Leisure Family

10/10

Exceptional

28 Oct 2025

ROBERT

BREAKFAST WAS NICE, STAFF WAS FRIENDLY

Leisure Partner

6/10

Pleasant

25 Oct 2025

Paula Andrea

Great location, clean room, easy access to the beach, but yesterday before we leave the hotel, some money disappeared from our room

8/10

Excellent

03 Oct 2025

Valeria

Clean rooms, ocean view

10/10

Exceptional

03 Oct 2025

Andrea

Un Oasis en San Andes

Amé el Hotel! Las habitaciones, las áreas sociales… mucha variedad de restaurantes. Limpieza 10/10 La piscina es Espectacular

Partner

10/10

Exceptional

22 Sep 2025

Jessica

Wow I’m glad the town offers a nice hotel ! The beach is to die for ! The town needs much love !

Leisure Family

10/10

Exceptional

29 Aug 2025

Samantha Krystel

The interior designer of this hotel deserves a round of applause. It is absolutely . The hotel is convenient and you can walk quickly to the beach and to nearby shops. San Andres is a beautiful island and the hotel made the experience perfect.

Leisure Partner

10/10

Exceptional

11 Aug 2025

Franklin

Amazing

TOP TIER !!!! This hotel is as good as they get. Everything was perfect and absolutely gorgeous

Partner

10/10

Exceptional

23 Jul 2025

Carlos

Outstanding hotel

Leisure Partner

8/10

Excellent

16 Jul 2025

SONA

I enjoyed my stay at Nattivo Collection Hotel!! The staff was great and friendly! The rooms were clean! I would definitely recommend to stay at this establishment anf I'm coming back!!

Leisure Family

10/10

Exceptional

14 Jul 2025

Thomas

Awesome hotel. Awesome staff. Great Restaurant.
⭐️⭐️⭐️⭐️⭐️

Leisure Family

10/10

Exceptional

12 Jul 2025

Maricruz

The surrounding area was really bad

Leisure Family

10/10

Exceptional

30 Jun 2025

GIANNINA

Hotel muy bonito. El lobby tenia muy mal olor, a diferencia dle piso de habitaciones que olia muy bueno y limpio. en la habitacion cuando fue limpieza dejo los vasos sucios. en general excelente.

Leisure Friends

10/10

Exceptional

29 Jun 2025

frederick

I’ve comfortable rooms and nicely decorated . The only issue I had was other guests were fixing bicycles in hallway by elevator and made it inconvenient entering and exiting elevator with a child

Leisure Family_with_children

8/10

Excellent

16 May 2025

Judith

Expensive for what it is but staff is kind and the hotel is one of the best on the island.

Leisure Partner

8/10

Excellent

25 Apr 2025

Carolina

Good

Leisure Partner

4/10

Poor

12 Mar 2025

diego

Very poor service. For the price. I could stay in a lower property with better service

Leisure Family

8/10

Excellent

18 Feb 2025

Michael A

Good place

Beautiful place and good service.
Close to the beach.
Great beds and beautiful shower.
Nice breakfast buffet.

10/10

Exceptional

15 Feb 2025

Miguel

The Hotel is new and all areas are in great conditions we have breakfast and dinner in the Wata restaurant and the service and the food was great. We really recommend it.

Leisure Family

10/10

Exceptional

09 Feb 2025

John

Very nice property modern large clean rooms. From what I saw was nicest property in town. One draw back that was out of the hotel’s control is the towns lack of potable water. You could not drink the water and the town had a constant smell of open sewer. Beach’s were offf the chart gorgeous and the people were very friendly and helpful throughout the experience at the hotel and the town.

Leisure Partner

10/10

Exceptional

05 Feb 2025

Joe

👍

Leisure

10/10

Exceptional

01 Feb 2025

Dariusz

Great customer service and perfect location

Leisure Self

10/10

Exceptional

29 Jan 2025

Stephen

I would certainly return

10/10

Exceptional

24 Jan 2025

Ricardo

beautiful hotel

Leisure Partner

4/10

Poor

10 Jan 2025

Henry

The food services was terrible
The restaurant facilities weren’t clean
Costumer services poor and very slow

Leisure Partner

10/10

Exceptional

22 Dec 2024

Tarek

Excellent hotel

6/10

Pleasant

08 Dec 2024

brent

Good area, nice hotel, it was strange to walk through the lobby and just be stared at by the employees, no greetings, nothing, same with the restaurants and cleaning people.

Partner

10/10

Exceptional

04 Dec 2024

Juan

Best hotel in the island. The entire staff is very helpful and friendly making the stay even more pleasant. Beach few steps away!
San Andres is

Leisure Partner

8/10

Excellent

29 Nov 2024

Nicole

Great, but as newlyweds got pit on the 2nd floor and you could hwar a lot of street noise. Didn't bother me, but may bother others.

Partner

10/10

Exceptional

23 Nov 2024

Laurent

One of the best if the island

Leisure Family

10/10

Exceptional

28 Sep 2024

Carlos

Highly recommended

10/10

Exceptional

20 Sep 2024

Yuri

Very good place to stay, I will be back

Leisure Family

10/10

Exceptional

18 Sep 2024

Shauna

This is an excellent hotel but with a few tweaks it would be amazing. Young staff are friendly and professional. Pool area is great with plenty of sun beds available. Italian restaurant outstanding and well worth a visit. Rooms are modern but extra storage needed and table and chairs on balcony required. Overall probably one of the best hotels on the island

Leisure Friends

10/10

Exceptional

18 Sep 2024

Sandra

Beautiful property.

Leisure Family

10/10

Exceptional

15 Aug 2024

Adam

Wish I stayed longer here. Nice place to stay at in SAn Andres

Leisure Friends

2/10

Poor

09 Aug 2024

Justine

I’m still waiting for a response and refund. Dear Hotel,

I am writing to express my deep distress and disappointment regarding a serious incident that occurred during my stay at the Nattivo Collection Hotel. My reservation number is _____, and I checked in on August 5th and was supposed to stay until Friday. I traveled solo as I am a travel blogger and writer on the side and I am writing a piece on Colombia. Regretfully, I had to check out after only a few hours.

The night I checked in, I went to bed early as I wasn’t feeling well. In the middle of the night, I was abruptly awakened by someone entering my room unannounced. I screamed in fear, and thankfully, the safety latch on the door prevented them from fully entering. Without saying a word, the person quickly shut the door and left. This left me feeling extremely violated and unsafe, unable to sleep for the remainder of the night. By 4 am, I was forced to book an early return flight, cutting short the vacation I had planned due to the overwhelming fear of staying any longer.

The following morning, I reported this terrifying incident to the front desk staff. To my dismay, they did not initially show concern or offer any form of apology. It was only after I insisted that I felt unsafe and needed to leave immediately that they began to take my situation seriously. I was informed that I would be given a full refund and was advised to follow up with Expedia.

After further investigation, I was told that

Business_and_leisure Self

8/10

Excellent

18 Jul 2024

Giovanni

The view

Leisure Family

10/10

Exceptional

18 Jul 2024

Clarice

We had an EXCELLENT stay at Nattivo, San Andres. While checking in, you're greeted with a coconut refresher( non alcoholic)&& genuine hospitality with a smile from the front desk! ILAN was an absolute GEM, & We can't thank him enough for all that he did to contribute to making our stay a pleasant one! The check-in process was smooth, and they were more than willing to accommodate our requests for a room with a view!! Located in \"central\" San Andres, just outside the front door are various convenient stores, shopping, restaurants, night life && of course the beach!!!! Breakfast is a complimentary buffet, with tons of options & again a staff ,on deck & ready to make sure you have everything you need!! Have a drink or grab a bite to eat, and enjoy the views of the island, from the rooftop! Our room was always clean & hospitality was just a phone call away if we needed anything! At the back/side entrance is a foot shower so that you don't bring the beach back to your room! Ilan escorted us to the showers , with towels to dry our feet! Can't say enough about ILAN! He's amazing, and we hope Nattivo appreciates him as much as we do!!
Book the trip, && stay at this outstanding location! We can't wait to go back!!!!

Leisure Friends

10/10

Exceptional

05 Jul 2024

Alejandro

Very good

10/10

Exceptional

24 Jun 2024

IRLANDA

AMAIZING STAY, I WILL COME BACK FOR SURE.

Friends_and_family Family

10/10

Exceptional

11 Jun 2024

Sergio

Exelente

El Hotel esta incrible, muy recomendado

Partner

8/10

Excellent

09 Jun 2024

Joseph

I liked the general cleanliness and customer service as well as professionalism of the front desk staff.

That said, I was extremely disappointed with nearly 2 hour wait to be served at a hotel sponsored dinner event which we were invited to. For the most part the staff at the 7th floor restaurant were cordial but I was not impressed at all with the customer service I got from the restaurant supervisor.

A case in point was when he gave my meal to one of his employees to pass on to me when he was less than 1 feet away. He could have delivered the meal himself and explained the long wait times but that did not happen.

Perhaps, some cultural sensitivity training may be appropriate here as we all know the hospitality industry requires all staff to be customer-oriented and cordial to all customers regardless of their racial or cultural background.

Leisure Partner

10/10

Exceptional

09 Jun 2024

Mya

Decor was amazing! Some staff spoke English. Everything was lovely, and close to the beach.

10/10

Exceptional

06 Jun 2024

Yane

Great location with the beach right around the corner less than a 2min walk. Hotel has a neat theme and is really nice & clean. We enjoyed our room with an ocean view staff is friendly. rooftop pool has an awesome view of the ocean breakfast is solid but can get a bit repetitive we stayed there for 5 nights. During our stay, the Jacuzzis were not open yet or the gym There’s also three other restaurants that have yet to open since they’re all under construction. (We stayed mid may 2024) so if your staying soon just keep in mind the hotel is open but some amenities are still under construction. Overall wasn’t a big deal for us we had a great time would stay here again 👍

Leisure Partner

10/10

Exceptional

28 May 2024

Sal

Greatly enjoyed the accommodations the staff and the locations.

Leisure

10/10

Exceptional

25 May 2024

Summer

Definitely one of the best hotels in San Andres. It’s new, chic, and is truly luxurious compared with the other Colombian hotels we’ve stayed at. Loved the tub in my room and how most areas are air-conditioned. There is hot water, great dining, and a posh pool. I would definitely stay here again despite the thin walls/or open doors of my neighbors that were horrendously loud, fighting, screaming, yelling, for over 6 hours able I was trying to sleep. I didn’t pay $300 a night to be exposed to this type of irritating behavior.

Leisure

10/10

Exceptional

21 May 2024

Patricia

Super lindo el hotel, el staff muy amable

Family

8/10

Excellent

20 May 2024

Maday

Nattivo is a beautiful hotel. Room, common areas, and pool were very clean and we loved the decor/ambiance. Great location as well: close walking distance to beach, port, restaurants, etc. Only a five minute taxi ride from airport. Check-in was quick and easy. The front desk staff were very friendly and helpful. They assisted us with taxi rides, beach towels, money exchange...they were even able to accommodate an early check-in for us as our flight arrived super early - thank you so much! The staff at the restaurant and pool were nonchalant. They would not approach us to offer anything unless we signaled them over. At the pool, we were completely ignored. Breakfast was good but needed more variety. The pool was really nice offering great views of the city and beach. A/C in the room was great, kept us nice and frosty from the heat. Overall, we enjoyed our stay, had lots of fun, and would recommend this hotel. Gracias Nattivo! Nos vemos pronto San Andres!

Leisure Partner

10/10

Exceptional

17 May 2024

Wilmar

It's a beautiful place to stay, Staff is wonderful, I highly recommend it to anyone.

Leisure Partner

10/10

Exceptional

10 May 2024

Adriana

Style

10/10

Exceptional

07 Apr 2024

Serena

Awesome.

Everything was awesome, the food, staff and room.

Partner

10/10

Exceptional

23 Mar 2024

Anderson

Very beautiful hotel, great rooms and great service. Dining here was great as well

Leisure Family

10/10

Exceptional

19 Feb 2024

Marly

Excelent costumer service beautiful property

Leisure Family_with_children

8/10

Excellent

18 Feb 2024

Tanya

Needs more furniture

The location is excellent, the hotel is quite new and very clean, the breakfast was wonderful, there is a nice pool area. Excellent for families with children.
I gave less than perfect score because the room was very bare. Though the description mentions a chair, there was no chair and in general, there were no not enough places to place things. Basically, 2 beds a nightstand and a \"desk\" which is about 30 cm narrow. For example, no space to place wet towels, or clothes or some of the 14 (!)pillows in the room (each bed was equipped with 7 pillows). To sleep comfortably we do not need more than 2 pillows each. Where do you put the rest 10 pillows, except on the floor? We did not feel comfortable. We asked for a chair and one was promised at the reception but did not come the first and second day.
After complaining to hotel.com and the hotel management, 2 chairs were brought on the third daly of our stay.
Probably, because the hotel is not completely finished (they are working on the fitness room I believe), the furnishing of some rooms is not complete? They could also at least add a standing hanger to make it more comfortable.

Also, in our room 403 and therefore in 303, 203 and nearby, the view is of the wall of a building at 5meters away. If you want at lest some view, this is not for you.

Partner

4/10

Poor

24 Jan 2024

Charles

If you stay at this hotel request a room above 3rd floor. Lower rooms have no view and a lot of street noise. The restaurant on the 7 floor has good food but very slow service, orders to your room can take over an hour to show up and drives at the pool can take 20 mins to come.

Leisure Partner

4/10

Poor

19 Jan 2024

Abdell

Restaurant staff is very slow we got the main dish in about one hour and salad takes one hour to put in the table they keep forgetting items we ordered and this happened every day .
Front disk is very slow too ….

Leisure Family

10/10

Exceptional

13 Jan 2024

Alexandre

What an amazing stay at Hotel Nattivo! The hotel is brand new and in excellent condition, and it is well decorated. The rooms are large, the beds and pillows are very comfortable. The shower is large enough for the whole family and the water pressure is great. The check-in was smooth; we appreciated the complimentary welcome drink and local delicacy they offered us. The staff is very attentive and always happy to help. The only suggestion would be to add more umbrellas in the pool area. Overall, we highly recommend this hotel! We are definitly coming back next time we go to San Andres.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2023

Fernando Saume

Property is new and very well located. In the center of everything, shopping, restaurants and beaches. Excellent breakfast and very nice and welcoming staff. Fully recommended.

Leisure Family

10/10

Exceptional

02 Dec 2023

ken fong

Staff was amazing , hotel is new. Close to everything . Decor and scent of hotel is amazing.

Leisure Partner

2/10

Poor

27 Nov 2023

Uller

Terrible stay, defective windows cause wind noise

We had a really bad stay here. The rooms on the 3rd floor suffer from a defect where wind blows in off the beach, and the windows don’t seal properly, which creates a very loud whistle noise at all hours of the night.

Because of this, we couldn’t sleep for the first two nights of our stay. When management did finally move us to a new room, they hardly acknowledged the fact the room had an issue and wouldn’t provide an adequate resolution. He basically gave us a couple free drinks for losing two nights of sleep.

Do not stay here, stay somewhere more established and with better customer service like the Aquamare instead. You could stay at a hostel and have a better nights sleep.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2023

Natalia

My partner and I went in September. Had an amazing stay. The hotel is perfectly located. The breakfast was great. Can’t wait to go back!

Partner

6/10

Pleasant

18 Nov 2023

Luz Marina

The hotel is pretty much under construction, the spa and most of the amenities are close.
They should be more clear about.

Leisure

8/10

Excellent

12 Nov 2023

Hugo

Hotel is very new, opened August 2023, and feels luxurious. Staff are friendly, rooms are nice and showers are big. The pool on the roof is excellent, not very big but comfortable and views of the beach.

The restaurant staff are a little slow and not always responsive and taxis can’t pull up to the front door. Not great if you have lots of luggage, kids or people with disabilities. Luckily it’s only a short walk but it’s something to keep in mind and the hotel should make this clear. It’s still under construction and some things are missing but you won’t notice them. Will be interesting to see what else they add once it’s competed.

Despite these small issues it’s a great hotel in a very central area. It could be cheaper, I don’t think it really warrants that price tag.

Leisure Self

10/10

Exceptional

30 Oct 2023

Ana Carolina Gutierrez

I loved this hotel, everything was so beautiful, the employees were so nice and helpful, It smelled so good. Will definitely stay here gain and recommend it.

Leisure Partner

10/10

Exceptional

30 Oct 2023

Ehab

Just need more dining options

Leisure Self

10/10

Exceptional

29 Oct 2023

Caitlin

Our stay was great! We arrived a day early due some unexpected hiccups in our itinerary. The staff at Nattivo were able to add another night to our reservation at the rate we booked at no problem, even though we fully expected to need to find another hotel. The room was gorgeous. High end amenities, close to the beach and restaurants. The hotel is still being finished; the restaurants and spa are not done, but noise was minimal. We will definitely be back!

Friends_and_family Friends

10/10

Exceptional

24 Oct 2023

Dora

The most beautiful hotel in the island, extremely helpful and friendly, amazing top-star kitchen, it was amazing, the only hotel I’d recommend in the island.

Leisure Family

10/10

Exceptional

16 Oct 2023

Robert

AMAZING Hotel in San Andres

Fantastic stay. Newly remodeled hotel, top to bottom. Staff was BEYOND SUPERB. Food great. Location excellent. Best thing was the style & decorations... truly jaw-dropping.

Partner

10/10

Exceptional

08 Oct 2023

Angie

Is amazing

Leisure Partner

10/10

Exceptional

07 Mar 2026

Christine

Beautifully designed rooms and rooftop pool area, lovely views

Self

10/10

Exceptional

01 Mar 2026

Marco

Welcome drinks and foods na recepção e quarto, respectivamente. Funcionários educados, falam ingles e espanhol. Quarto e banheiro requintados, oferta de passeios, oferta de restaurantes (3) dentro do hotel. Dois dos que fomos são excelente. Vista pro mar da piscina no rooftop. Profissionalismo. Café da manhã muito, muito bom mesmo, com produtos diversos e de boa qualidade. Recomendo.

Friends_and_family Friends

10/10

Exceptional

28 Feb 2026

Gilmara

Simplesmente perfeito.

10/10

Exceptional

25 Feb 2026

Milena

Nous avons adoré
Très beau hôtel
Belles chambre , nous n’avons pas eu une belle vu mais le reste était impeccable
Le lit, la salle de bain, le service, le déjeune, l’emplacement…rien à dire de négative

Partner

6/10

Pleasant

21 Feb 2026

DENISE

O quarto estava em boas condições , mas não abasteciam o frigobar , mesmo com consumo e também não faziam reposição de itens do banheiro . A equipe tentava ser simpática , mas achei a mão de obra local muito precária. Aconteceu algo desagradável em nossa estadia , estávamos em um grupo de 12 pessoas , ocupamos 5 suítes , na véspera de irmos embora furaram o iPod de uma das suítes e a equipe não se mostrou disposta a ajudar . .mais pontos negativos do que positivo em nossa estadia .

Friends_and_family Friends

10/10

Exceptional

09 Feb 2026

Tamsir

Super bien placé, personnel au top!

8/10

Excellent

31 Jan 2026

Wilson

É bom

Partner

8/10

Excellent

17 Jan 2026

Mauricio

El personal muy amable
Limpieza estuvo bien

Partner

10/10

Exceptional

18 Nov 2025

MARCIO

Sim

Partner

4/10

Poor

03 Nov 2025

Majo

Limpieza y toallas

10/10

Exceptional

31 Oct 2025

Virgínia

Hotel confortável, cheiroso, boas instalações, bem localizado, bom cafe da manhã, restaurantes gostosos.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Gustavo Jesus

Lujo

10/10

Exceptional

26 Aug 2025

CARLOS

Hermosa la decoración.

Leisure

10/10

Exceptional

23 Aug 2025

Junia

Espetacular

Hotel espetacular com atendentes educados, cama muito confortável, café da manhã super variado, piscina muito agradável

Partner

8/10

Excellent

03 Aug 2025

juan fernando

Súper

Self

10/10

Exceptional

29 Jul 2025

Sergio

SIN DUDA el mejor hotel de SAN ANDRES

El personal de recepción súper atentos y amables y el hotel de 10 Estrellas

Business

10/10

Exceptional

13 Jul 2025

Andre

Formidavel

Maravilhosa

10/10

Exceptional

27 Jun 2025

Hector

Hermoso hotel, gran ubicación, el staff de recepción podría ser un poco más amable. Volvería!

Leisure Family

10/10

Exceptional

19 May 2025

Nicolás

Leisure Partner

10/10

Exceptional

31 Mar 2025

fabiana

Melhor de San Andres

Hotel novo, cheiroso, cafe da manha gostoso, cama muito confortavel. A vista da piscina é linda !!! e a localização tambem é muito boa.

Partner

10/10

Exceptional

26 Mar 2025

Ana Claudia

Ótima estadia

Ótima experiência. Hotel muito novo em uma excelente localização. Café da manhã bem variado e quarto espaçoso. O único porém fica para a área do chuveiro (ducha em si com excelente vazão e temperatura) que por não ter um box inteiro, apenas meio vidro, molhava a área da pia.

Partner

10/10

Exceptional

18 Mar 2025

Mynor

Bien

10/10

Exceptional

12 Mar 2025

Marina

Hotel novo, no centro da cidade e próximo de tudo

Ótima localização, hotel novo. Funcionários um pouco despreparados. Chuveiro fazia muito barulho no quarto e a limpeza achei fraca. Não possui ducha higiênica. Tentaram cobrar um seguro diário de 5.000COP por pessoa, mas que não é obrigatório. No geral, bom hotel.

Partner