Name: Grand Sirenis San Andres
Address: Newball, Carrera 1, San Andres, 880001, CO

2/10

Poor

30 Jun 2026

DIANA PAOLA

First the check in staff was terrible. They treated us horribly and were not very helpful when some issues with Expedia and their hotel happened for reservations. After that the troubles only increased. The property advertises as All inclusive however no drinks apart from beer and the food was only buffet. Both were terrible. The service at the pool is also horrible. No one pays attention and to even get anything is ridiculous impossible. This is 0 star forget 5 star hotel! Never would go here and never will recommend it. And very bad on Expedia to even advertise them and should absolutely not

Family_with_children

8/10

Excellent

29 Jun 2026

Stacey

Make sure the air is on before checking in

4/10

Poor

23 Jun 2026

David

The beaches are nice but far away from the properties, infrastructure like roads and drainage of the island is below par feels like a third world country won’t go there again !

Friends

10/10

Exceptional

14 Jun 2026

Sophie

I really enjoyed my time here. The staff were pleasant and welcoming. They were very helpful. I did not take full advantage of the amenities but I would definitely come back and stay here again.

Family

4/10

Poor

07 Jun 2026

Belinda

The first day the floor was dirty , requested to clean and took more than one day . Also the floor of the hallway was slippery . Manager was notified and took actions .
The swimming pool was broken and we could not use for one day then send us to another hotel were had time restrictions . They should inform guest about it .
Another issue was was to see a foreign old man with two young women at the hotel . It was inappropriate for family oriented hotel . Hoping the feedback is considered and make Trigen to improve .
Food was good in general but somet days the juice was not freshed . The rodizio was not the best experience .

Family

8/10

Excellent

07 Jun 2026

nebojsa

Expensive for the value ! Cost is higher than
Value I think

10/10

Exceptional

31 May 2026

Katty Del Pilar Ojedis

The hotel is conveniently located for tourist activities, and the service and food are excellent. I highly recommend it for a great experience.

Family

6/10

Pleasant

25 May 2026

Jack

The staffs need to work on providing better customers services and terrible smell of sewage. Mold and water stains throughout the hotel. The pool wasn't available and the construction noises were unpleasant during meal times.

Family

8/10

Excellent

22 May 2026

Ana

The propert is really pretty, the rooms are very spacious, the people really nice and the food was not bad at all. The view is stunning! Honestly, my only complaint is the lack of AC in the buffet area, understaffed during snack time.The Italian restaurant could be better. Colombia is not the best place for all inclusive. But Sirenis did a pretty good job. I would stay there again. Hopefully the pool isn’t being remodeled.

2/10

Poor

11 May 2026

Alexis

Total bait and switch. Booked months in advance only to arrive and find the main infinity pool closed and wrapped in ‘PELIGRO’ tape. No notice was given. Beyond the construction, the service is non-existent. You have to beg for basic bottled water and minibar refills in an ‘all-inclusive’ resort. Staff is hostile and dismissive. Avoid this place until they learn the basics of hospitality.

Partner

8/10

Excellent

07 May 2026

Gloria

Great location. The food and drinks are good. The pool was closed for maintenance, but the hotel offers access to a private beach with a bar and food, which is included in the all-inclusive package.

Partner

10/10

Exceptional

21 Apr 2026

Delfa

We had an amazing time in a beautiful place with great food. We are thankful for all staff, especially Nicasio!

Friends

10/10

Exceptional

11 Apr 2026

Marcos

Everything was 5 five star service

Friends

6/10

Pleasant

05 Apr 2026

Sean

Yes

Partner

8/10

Excellent

03 Dec 2025

Michigun

It fit the our needs and was an enjoyable experience.

Leisure

10/10

Exceptional

27 Nov 2025

Salvador Mario Rojas

La habitación estuvo muy limpia y espaciosa con excelente vista al mar. Muy buen café y buena selección de bebidas en el refrigerador. La atención, cortesía y gentileza del personal que nos atendió fue muy apreciada e hizo que nuestra estancia en el hotel fuera muy agradable y placentera. Muchas gracias a María Púa que siempre estuvo al pendiente de nosotros en el lobby, a Alain Castro nuestro concierge por su profesionalismo y atención, a los cantineros del bar del lobby que nos prepararon excelentes cocteles: Diógenes, Franklin, Wilson, Nicasio y Yesid y al personal del restaurante italiano y del buffet por la deliciosa comida.

Leisure Partner

8/10

Excellent

10 Nov 2025

Angel

Yes

Leisure Family

10/10

Exceptional

08 Nov 2025

Jennifer

Staff was friendly attentive and service was great. The rooms were spacious and in good condition any concern was immediately addressed by the staff after being reported to front desk.

Leisure Family

6/10

Pleasant

25 Oct 2025

Luis

It has a very good location, the food should improve a little in the buffet, the bathrooms in the rooms were not very clean, and the towels were not white, a lot of security and they served us very friendly.

Leisure Family

10/10

Exceptional

18 Sep 2025

Maria

This hotel has it all, the staff is amazing. They were really nice with us from the moment we walked in. We got there early and they offered to leave our luggage in a safe place until room was ready so we can go eat or walk around. But they gave me a room quick without hesitation or early charges. Shara is one of the staff who was always with a happy smile in her face, polite and always asked if we needed something. The bar staff making them drinks on point, really good specially the morning crew in the first floor. Second shift was great too but we had more communication with early shift. The food was good too, everyday morning, afternoon and evening. The beach super close just a block away, stores, dining, the piers to do the tours wasnt far. This location was the best option. The only thing that I didnt or we didnt like is that they close the pool too early at 6:30pm and bars at 12midnight. Other than that I recommend 100%

Leisure Family

10/10

Exceptional

05 Sep 2025

CARLOS

Nice

10/10

Exceptional

04 Sep 2025

Camilo

Great stay

Leisure Friends

10/10

Exceptional

25 Aug 2025

Paul

Love this place come every year

Leisure Partner

10/10

Exceptional

06 Aug 2025

GILBERTO

It is the only 5 star hotel in San Andre. Clean, quiet, friendly staff and overall great experience

Leisure Partner

10/10

Exceptional

05 Aug 2025

natalia

Super recomendable volvería otra vez, sin pensarlo el servicio recibido, la amabilidad de los trabajadores a los clientes me pareció excelente.
Las comidas son deliciosas.
Lo mejor de todo es que todo es incluido.
Y te dan el privilegio de comer antes de hacer check in y después de hacer check out.
Me pareció super seguro siempre están pendientes de quien está hospedado en este hotel.
Yo le doy 5 estrellas.

Leisure Family

10/10

Exceptional

02 Aug 2025

Nelly

Excellent hotel yo stay

Leisure Family

10/10

Exceptional

01 Aug 2025

Sabrina

Very homey, food options were fantastic. First all inclusive buffet that the food was enjoyable and non repetitive. Absolutely will come back :)

Leisure Friends

10/10

Exceptional

28 Jul 2025

Cassandra

The food at the buffet was awesome. The drinks at the bar could be better. The room was very nice, and the ac worked great. Would definitely recommend.

Leisure Partner

10/10

Exceptional

27 Jul 2025

Dylan

Beautiful rooms with a view! Food was amazing and the staff was very friendly! 5 min walk to the beach!

Leisure Self

10/10

Exceptional

24 Jul 2025

Jose Miguel Santa

Good hotel

Leisure Friends

8/10

Excellent

19 Jul 2025

Tyesha

The hotel is close to everything. A lot of options for food and drinks on the all inclusive

Leisure Friends

10/10

Exceptional

17 Jul 2025

Luiz Fernando

A Truly Exceptional Stay at Grand Sirenis.
San Andrés’ Hidden Gem!

From the moment I arrived at Grand Sirenis, I knew I had chosen the right place. My room featured a private balcony with a breathtaking ocean view, offering the perfect spot to relax and take in the island’s beauty. The room was comfortable, clean, and well-maintained, creating a peaceful retreat after days of exploring.

The staff was incredibly friendly and attentive, and I must highlight Cristian, the manager, who went above and beyond to make our stay memorable. He’s truly an exceptional person, professional, kind, and always willing to help with a warm smile.

The hotel is ideally located in the heart of San Andrés, just minutes from the island’s main attractions, stunning beaches, and lively commercial centers. Whether you’re heading out for a day of adventure or a stroll through local markets, everything is conveniently close by.

The food was delicious, with a good variety to please every palate, and the service was top-notch throughout. The property was always clean and well cared for, and there’s ample parking for buggy cars, which is a huge plus for those who love to explore the island on wheels.

All in all, Grand Sirenis is truly one of the best (if not the best) hotel in San Andrés. I’m already looking forward to staying here again on my next visit. Highly recommended!

Leisure Friends

2/10

Poor

07 Jul 2025

Ana Maria

This is the worst stay at a resort I have ever had. I hope this helps everyone, because I was very excited to stay at another Grand sirenis branch and was very happy with ny previous locations.

I paid for an upgraded ocean view room, it was dirty, it smelled, it was leaking un Der the sink and the washer was not draining to the point the water was coming out the shower.

No customer service, everyone was rude, I did not feel welcoming. At the food or bar area I felt like I did not want to order anything due to their attitudes!!! I wanted to no be at the Hotel any longer and just ate out the whole time and did not even want to be in the hotel. They did offer to move us but then this is such an inconvenience after everything is unpacked and you have limited time - this was honestly so disappointing and would not believe any of the rating they say here.

Business_and_leisure Partner

10/10

Exceptional

06 Jun 2025

Bartlomiej

Great location. Can’t wait to visit when they open up the other side of the resort/hotel

Leisure Partner

4/10

Poor

28 May 2025

Gregory

I didn’t like that we had no hot water my entire stay. I advised staff never given answer why. I received no face towels my entire stay after advising them every day with no response

Leisure Friends

6/10

Pleasant

15 May 2025

Chales

Everything about the property was nice except the food. The food was terrible. Pretty sure I got norovirus. The food in the buffet was not kept warm. It tasted awful.

Leisure Friends

6/10

Pleasant

03 May 2025

Kevin

On the plus side, the windows to the balcony are super thick cutting out the majority of outside noise - which is extensive. Besides this, the room is your average 3 - 4 star hotel in America. Think Holiday Inn express or a Marriott Courtyard at best. Interior corridors at this hotel are not really air conditioned. Hot and muggy throughout the hotel. Sadly, this facility is probably one of the best on the island. Overall, San Andes is a second tier beach resort town. I don’t think there is a value of $400+ a night at this hotel. People are friendly and helpful. But if you are expecting something above a 3.5 star service, this resort and San Andrés in general is probably not for you. I have heard from the locals that Providencia is more laid back and quiet. I may try there another time.

Leisure Partner

10/10

Exceptional

14 Mar 2025

Charles

L'emplacement, la piscine et le buffet était 10/10. Merci grand sirenis.

Leisure Partner

8/10

Excellent

18 Feb 2025

Darcy

Great food at the buffet. Rooms with a view of the marina are fantastic .walking distance to anything downtown san andres but still lacking finishing touches in a few areas. Mostly top notch spot. Would recommend again. 8.9/10

Leisure Partner

10/10

Exceptional

10 Feb 2025

Jessica A

The bartender were very nice

Leisure Family

10/10

Exceptional

02 Feb 2025

Sanporn

What an amazing resort...
The staff is so nice and the food is the best I have had at an all inclusive
Will be back in the future...

Leisure Self

10/10

Exceptional

24 Jan 2025

Diego

Wonderful staff .. beautiful place to relax and enjoy good food and drinks

Leisure Partner

10/10

Exceptional

21 Jan 2025

Giselle

Amazing service, special thanks to Ms. Julia, & Ms. Shekinha for their amazing service. We will be back soon! & hope to see them here, everyone’s been amazing! The hospitality has been wonderful, we will recommend all of our friends and family to come to Grand Sirenes San Andres Hotel!

Leisure Partner

10/10

Exceptional

09 Jan 2025

MARIA

It was great.

Leisure Partner

6/10

Pleasant

28 Dec 2024

Francis

i think the laundry did not return my count shaman t shirt

10/10

Exceptional

24 Dec 2024

Carlos Alberto Gomez

Excellent service, the staff is very friendly, only issues was at the property due to offers on services that are not available yet like the restaurants because they only have the buffet and the Italian, spa is not available yet

Leisure Partner

10/10

Exceptional

21 Dec 2024

George

Very nice staff!

Leisure

10/10

Exceptional

14 Dec 2024

Maria A

Everyone was very helpful, kind, and greeted me with a \"smile\". Hospitality was amazing!