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Hotel Portobelo Plaza las Ámericas

San Andres · Colombia

Av. Las Américas, #2- 87/89View location

8.0/10Excellent283 Reviews
Cleanliness8.6/108.6
Service8.0/108.0
Comfort8.2/108.2
Condition8.4/108.4
Location6.0/106.0
Neighborhood8.8/108.8
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Portobelo Plaza las Ámericas

The four-star Portobelo Plaza de las Americas boasts an excellent location in the island's commercial area, just two blocks from Sprat Bight, the main beach. Guests enjoy a variety of facilities including a restaurant, swimming pool, bar, and gym. The hotel's restaurant offers two distinct ambiances and serves local cuisine.

Its 63 rooms, ranging from standard to junior suites, all feature air conditioning, minibars, TVs, telephones, bathrooms with showers and hot water, safes, desks, laundry service, and Wi-Fi.

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With a stay at Hotel Portobelo Plaza las Ámericas in San Andrés, you'll be within a 10-minute walk of Spratt Bight Beach and Main Beach. This hotel is 0.4 mi (0.7 km) from Marina Toninos - Dock and 0.5 mi (0.8 km) from Cultural Center Dock.

Make yourself at home in one of the 142 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms with showers are provided. Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator.

Popular amenities

Dining services
Concierge
Gym

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
    • Only registered guests are allowed in the guestrooms.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Spoken Language

    Spanish

Nearby attractions

Spratt Bight Beach 0.4 km / 0.3 mi
Main Beach 0.5 km / 0.3 mi
Paintball San Andres 0.6 km / 0.4 mi
Cultural Center Dock 0.8 km / 0.5 mi
San Andrés Playa Grande Beach 0.9 km / 0.5 mi
Letrero I love San Andrés 1 km / 0.6 mi
Coton Cay 1.3 km / 0.8 mi
North End 1.8 km / 1.1 mi
Islote Sucre 4 km / 2.5 mi
First Baptist Church 4.2 km / 2.6 mi
San Andres Hill 4.3 km / 2.7 mi
Rocky Cay 6.2 km / 3.9 mi
Big Pond Lagoon 6.3 km / 3.9 mi
Island House Museum 6.8 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2016
  • Year of most recent renovation: 2016
  • Total number of rooms: 141
  • Number of floors (main building): 5
  • Double rooms: 30
  • Junior suites: 4
  • Triple rooms: 111
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
Show 46 more facilities & services
  • Maestro
  • Visa Electrón
  • City centre
  • Airport
  • Beach
  • Entertainment Area
  • Wheelchair-accessible
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • 24-hour security
  • Air conditioning in public areas
  • Smoke detector
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Luggage room
  • Private pool: 1
  • Towels and bed linen
  • Bar
  • Restaurant: 1
  • Non-smoking area
  • Air conditioning in Restaurant
  • Conference room: 1
  • Meeting room: 1
  • ProjectorExtra charge
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Solarium
  • Breakfast
  • Early departureExtra charge
  • Identification card at arrival
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE CLASSICTRIPLE • CLASSICTPL.AS

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    TRIPLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE TWO BEDSTRIPLE • TWO BEDSTPL.2B

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    TRIPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE QUEEN SIZE BEDTRIPLE • QUEEN SIZE BEDTPL.QN

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    TRIPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 16 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    Hotel Portobelo Plaza las Ámericas

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • TV
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Smoke detector
    • Cable TV
    • Desk
    • Telephone in the bathroom
    • Housekeeping
    • Wi-fi
    • Toiletries
    • Make-up mirror
    • Centrally regulated air conditioning
    • Mini fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 3Room • CAPACITY 3ROO.C3

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Room CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 2Room • CAPACITY 2ROO.C2

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Room CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 16 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable11 photos

    Hotel Portobelo Plaza las Ámericas

    DOUBLE STANDARD

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Hairdryer
    • TV
    • Mini fridge
    • Centrally regulated air conditioning
    • Safe
    • Wheelchair-accessible
    • Cable TV
    • Satellite TV
    • Make-up mirror
    • Desk
    • Toiletries
    • Wi-fi
    • Solarium
    • Housekeeping
    • Hair dryer (on request)
    • Bathroom: 1
    • Shower

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4QUA.C4

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    QUADRUPLE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIOR CAPACITY 3TRIPLE • SUPERIOR CAPACITY 3 • 1 Bedroom • 24 m²TPL.C3-SU
    TRIPLE SUPERIOR CAPACITY 3Photo unavailable7 photos

    Hotel Portobelo Plaza las Ámericas

    TRIPLE SUPERIOR CAPACITY 3

    Room photos

    7 photos

    Room overview

    Smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.C3-SU

    Room amenities

    • Safe
    • Wi-fi
    • Cable TV
    • Housekeeping
    • Bathroom: 1
    • Shower: 1
    • TV
    • Fridge
    • Individually adjustable air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE SUPERIORTRIPLE • SUPERIORTPL.SU

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    TRIPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARD • 1 Bedroom • 16 m²TPL.ST
    TRIPLE STANDARDPhoto unavailable9 photos

    Hotel Portobelo Plaza las Ámericas

    TRIPLE STANDARD

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width, Single bed 80-130 width
    Bedrooms
    1
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Room amenities

    • Toiletries
    • Desk
    • Housekeeping
    • Smoke detector
    • Cable TV
    • Telephone in the bathroom
    • Bathroom: 1
    • Shower
    • Hairdryer
    • TV
    • Mini fridge
    • Centrally regulated air conditioning
    • Make-up mirror
    • Wi-fi

    Facilities with extra charge

    • Minibar

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE ECONOMYTRIPLE • ECONOMYTPL.EY

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    TRIPLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST-1

    Photos are not available for this room type.

    Hotel Portobelo Plaza las Ámericas

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Portobelo Plaza las Ámericas

8.0
Excellent
283 Reviews
Cleanliness
8.6 /10
Service
8.0 /10
Comfort
8.2 /10
Condition
8.4 /10
Location
6.0 /10
Neighborhood
8.8 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
27 Mar 2026
Hiram
The hotel was very nice we stay 2 nights staff at the front desk is very helpful and make you feel welcome, breakfast was great lunch and dinner is also good to be included we really enjoy or stay and we definitely planning to come back and stay in this location again thank you portobello for all and you staff at the desk always with a smile.
8/10
Excellent
24 Aug 2025
Sebastian Orozco
Good location
Leisure Family
4/10
Poor
06 Dec 2024
Jose Israel
Smelly room bathroom , the room wasn’t ready on time , poor customer service from breakfast attendant,
Leisure Friends
6/10
Pleasant
15 Oct 2024
Eliud
Hotel was clean and the breakfast was acceptable. Some of the staff comes off as a bit bothered and inconvenienced when approached but overall it was a nice stay.
Leisure Partner
6/10
Pleasant
24 Aug 2024
miguel
I liked location.
I dis not like communication, like no one answer when marked from room to front desk.
I had to ask every day for fresh clean towels.
Sink was plugged at arrivel but fixed upon request.
Every time you get out of the room with the key, the power shuts down including the air conditioning so when you come back from outside you find a warm room, I guess is good in an eco friendly way.
Leisure Partner
10/10
Exceptional
15 Aug 2024
Roberto
Great service from all staff!
Close proximity to restaurant and 8 minutes walk to beach!
Leisure Partner
10/10
Exceptional
12 Jul 2024
Richard
Only a 4 min walk to the beach. Nice modern hotel, quiet as the rooms are away from the road. Nice pool in the courtyard. Breakfast very portion controlled but OK.
Leisure Partner
10/10
Exceptional
12 Apr 2024
Maritza
Great hotel, people really nice and helpful
Leisure
8/10
Excellent
26 Mar 2024
Francisco
No Warm or hot water in the sink, hot water took about 5-7 minutes to get warm. Bathroom could use more shelves to put shower essentials. Breakfast could start at 0700. Staff was very friendly and helpful.
Leisure Friends
10/10
Exceptional
17 Jan 2024
Verified traveler
Very friendly and efficient staff.
Partner
8/10
Excellent
10 Jan 2024
Ana Milena Yepes
I did enjoy my stay at the hotel, but I found very inconvenient that the restaurant is only open during the day and doesn’t have the dinner option, very often the places outside are very crowded with big lines to get some food and the hotel should have the option to eat in the restaurant.
Leisure
10/10
Exceptional
10 Jan 2024
Jaime

A great place to stay in San Andres

Overall a great experience here. Friendly staff, central location, great breakfast options, clean & nice rooms. Special shoutout to Señor David for making us feel extra welcome.
Partner
6/10
Pleasant
30 Aug 2023
Victor
Last minute booking and didnt have an issue. Staff assited us above and beyond. And the room was nice and clean.
Leisure Friends
8/10
Excellent
28 Jan 2023
DAVID
The staff were friendly and helpful. Half of them were native islanders who could good English. Quiet and air conditioning good. Excellent buffet breakfast include with good variety.Negative were the limited pool hours, 10am - 7pm and closed on Tuesdays for limited \"maintenance\", which is ridiculous. Needs ice machines and drinking water dispensers, though not generally available in Colombia.
Leisure Partner
4/10
Poor
04 Jan 2023
Frederico
Poor management. Staff would knock on the door repeatedly waking us up to clean the room. No “do not disturb” sign available. Leaking bathroom and no toilet paper in receptions bathroom. A/C doesn’t work properly. Only good thing is the location.
Leisure Family
6/10
Pleasant
27 Nov 2022
Alvaro
Cleaning poor did not clean the room one day no cleaning supplies in the bathroom
Leisure Partner
8/10
Excellent
30 Sep 2022
jean
Nicer than the Place Latam had chosen for me named Apartamento Altamar i spent one night thereit was a nightmare and had to move to Portobello Thanks God
Leisure Family
10/10
Exceptional
13 Aug 2022
Robert
A lot of construction on property
Leisure Friends
6/10
Pleasant
01 Aug 2022
Laura F
The hotel is very central to everythign with minimal walkig distance. AVOID the restaurant - it's breakfast selection is extremely lackluster and most of it's restaurant crew is often cranky and unfriendly. If it wasn't for the restaurant I would give this hotel 5 stars.
10/10
Exceptional
01 Aug 2022
JENNIFER
excellent service, clean, good food, near beach and restaurants
Leisure Friends
10/10
Exceptional
27 Jul 2022
Alexis
El hotel está muy bien situado el personal es muy amable , el desayuno está muy bueno en general todo fue muy bueno , volvería sin dudarlo
Leisure Family
8/10
Excellent
19 Jul 2022
Rafael
Well located and remodeled. Breakfast was awesome.
Leisure Family
2/10
Poor
29 Mar 2022
Daniela
Hotel was not clean.
Staff wont even greet you when arrive.
Don't even try to ask questions, it bothers them.
The concierge responded to me: \"you and your questions\"
Leisure Family
8/10
Excellent
29 Jan 2022
Theodore

Nice location

Last minute choice as another hotel cancelled my booking. Nice convenient location. Not as upscale as i would have liked, but not bad.
Partner
8/10
Excellent
17 Jan 2022
Gloria
Pros: New building, clean guest rooms, close to Spratt Bright Beach (5 minutes walking).
Cons: Crowded on-site restaurant and their food is only okay, front desk staff were not very friendly.
Leisure Family
6/10
Pleasant
03 Jan 2022
Yazeed
Good location, but outdated.
Leisure
4/10
Poor
01 Dec 2021
Estela
The staff are very unfriendly and rude, they need to be trained in customer service, no even a welcome smile. Room size was ok and pretty good size. Bathroom has mold.
Terrible breakfast.
Leisure Friends
2/10
Poor
29 Nov 2021
Russell

Portobello Plaza on You Tube

First room was very small with no window so per our request we were walked to another room that had a window looking at the pool. Great. So I thought. After the front desk person left I pulled back the sheets and I saw a few body hairs and definite urine dribble. I went downstairs and wanted new sheets. Within minutes a housekeeper came by and I had to argue with her that yes she made the bed but with the previous guest's sheets. They were eventually changed. I found a chunk of lipstick on the bathroom counter which I tried to wipe up with a few sheets of toilet paper (kleenex must be considered a luxury) which smeared it even more. If only I had packed my own cleaning supplies! The shower spicket was not good and the weight of my 3.4 oz bodywash made the soap shelf fall to the shower ground. And those certainly didn't look like my hairs in the shower drain, and my stay had just begun. The other hotel guests walking down the hall after midnight must have been clueless that the bottom of the door had a big gap so their voices carried into my sanctuary. I tried to convince myself that no critters would slither into my room, since I was on the 5th floor. The last straw was that one of the recessed lights over the bed flickered every 20 seconds ALL NIGHT LONG. I posted it on YouTube.180 flashes per hr for every hour that I stayed in bed. One of the worst night's sleep I have ever had! The next day they tried to appease me with a different room, but I had had enough of Portobelo
Partner
8/10
Excellent
10 Nov 2021
Ivonne
The hotel was close to everything. Good breakfast and it was near the beach, which made it very convenient.
Leisure Family
6/10
Pleasant
26 Oct 2021
Verified traveler
El hotel es bueno sin embargo no tiene
8/10
Excellent
13 Oct 2021
Monica
Clean
Leisure Partner
4/10
Poor
30 Sep 2021
Barry
I just didn’t have a good stay and wound up moving hotels. For $150 usd I paid a night we were given a room with no windows. Really small. Check in process is so slow. It’s almost upsetting. Fee breakfast
10/10
Exceptional
28 Sep 2021
Lester

👌

Goog
Friends_and_family Family
2/10
Poor
26 Sep 2021
Mario
Lo unico bueno que tiene es lo cerca que esta de la playa. El check in es un servicio muy muy lento los trabajadores se entretienen hablando entre ellos al pagar tenian problema con el datafono solicite hacer transferencia y no aceptaron me enviaron a la calle a sacar dinero en cajero luego de 40 min sacando plata cuando llegue nuevamente terminaron en entregarme la habitacion al dia sguiente llegue al hotel a las 4pm y la picsina estaba cerrada en recepcion nos dijeron que fue por la lluvia pero ya tenia casi 2 horas que habia dejado de llover estabamos varias personas a la espera que abrieran la picsina un trabajo le paracio mal que no abrieran y nos dijo que hiba a hablar con el gerente luego de 20 min bajo y dijo que no abririan la picsina uno de los guespedes pidio hablar con el gerente y no quizo atenderlo esa misma noche dali a comer llegue al hotel a media noche y perdi mi TAPABOCAS el hotel estaba cerrado solo estaba un trabajador en la recepcion q no me abrio la puerta me dijo q tenia q buscar un tapabocas mi esposa entro para buscar en la habitacion entiendo muy bien que por motivos de pandemia sea obligatorio pero cuando tu negocio no es vender un producto si no prestar un servicio para nada les cuesta tener una caja de tapabocas que solo cuesta 10 mil pesos y
Leisure Family
4/10
Poor
24 Sep 2021
Richard
The staff here are not the friendliest. We actually called to see if we could get a water delivered to our room and the desk said no and hung up on us. The wifi is pretty much nonexistent so hopefully you don't need to rely on that. Some of the food service staff were friendly and took good care of us but the that’s about it. Overall I would recommend staying elsewhere.
Leisure Family
8/10
Excellent
11 Sep 2021
Verified traveler

Great place

Great place close to the beach and attractions
Small rooms, but everything you need
Self
10/10
Exceptional
25 Aug 2021
Victor M
Im like all abaut the service and attention
Leisure Partner
10/10
Exceptional
08 Aug 2021
Verified traveler
Excellent customer service, close to everything definitely recommended
Leisure Partner
4/10
Poor
31 Jul 2021
John

Not the best choice

Wrist band hotel
No visitors (don’t plan to meet new friends)
3 pm check in start (60 minutes wait) 4 pm in room
Unhappy staff
Don’t pay more than $70USD per night
Line at breakfast takes 30 min opens at 7:30am
Slow lazy staff
Pictures make it look special but it’s not
$150 fine if you clog a toilet
A hotel of rules for guests over performance to guest experience
Bathroom smells of cat pee
Self
10/10
Exceptional
26 Jul 2021
Verified traveler
I love this place. It is really nice. The staff is very friendly and helpful. It is a clean hotel. The room was comfortable, clean, with AC and silent.
Leisure Family
10/10
Exceptional
22 Jul 2021
Verified traveler
Service and location excellent
Food great
Leisure Family
10/10
Exceptional
28 Jun 2021
Verified traveler
Food
Leisure Partner
10/10
Exceptional
20 Jun 2021
Verified traveler
Great!
Leisure Family
10/10
Exceptional
17 Jun 2021
Verified traveler
Very nice and close to everything. I recommend this place
Leisure Partner
10/10
Exceptional
15 Jun 2021
Verified traveler
A lovely clean place with a friendly staff.
Leisure Partner
10/10
Exceptional
30 May 2021
Verified traveler
Everything is good
Leisure Friends
8/10
Excellent
19 Jan 2021
Jaime
The hotel is in a very good location and is close to everything. The beach is less than 5 minute walk. The staff was very helpful and friendly. I would definitely stay here again
Partner
10/10
Exceptional
26 Jan 2020
MarcosMurillo
The food was very good and near of everything. Friendly staff
Leisure Friends
2/10
Poor
13 Jan 2020
Jose
Poor maintenance of the rooms
Overpriced for the quality’s of the hotel
Leisure Partner
6/10
Pleasant
11 Jan 2020
JohnStegner
It was ok....nothing great...no hot water the first two days...no tv for the last several days.
Self
10/10
Exceptional
24 Dec 2019
Resting
Small hotel but cozy, clean, friendly staff, good food(although expensive); just 2 blocks away from the beach. Not a luxurious hotel but good enough for resting and having a good time.
Leisure Partner
8/10
Excellent
25 Nov 2019
Verified traveler
This hotel has the best location in island of San Andres, the staff was always friendly, supportive and available, and the breakfast buffet was always delicious. However, the wifi was never stable, a heavy rain caused an opening on the ceiling right next to the light bulb and one night I left a small red stain of spicy salsa on the linen and It wasn’t changed for a new one (I found out that to be strange).
Leisure Partner
8/10
Excellent
16 Nov 2019
Prasad
This is a neat property close to the beach and shopping
Leisure Self
8/10
Excellent
19 Oct 2019
Dan
Nice hotel, very near from the beach and facilities. Lovely staff every day
Leisure Partner
10/10
Exceptional
18 Aug 2019
Verified traveler
Great service, clean rooms, lovely staff and location was great
Leisure Partner
2/10
Poor
01 Aug 2019
Verified traveler
room was no ready on time don't clean the room people are not nice
Business Family_with_children
10/10
Exceptional
31 Jul 2019
Verified traveler
This hotel is in the center of everything...make sure you get a room with a window. I was there and that was the only thing I didn’t like. The remaining parts of the hotel were excellent.
Leisure Self
6/10
Pleasant
12 Jul 2019
Verified traveler
Upon arrival it took them very long to confirm my reservation with expedia. Then even though I paid for 2 people they said my reservation was only for you. The room is very muggy and smells like humidity unless you turn on the ac that takes forever to turn on. (No windows in the room either) The wifi was horrible, i had better service at the beach. & as i was trying to make a phone call in the couches at reception I saw a huge cockroach.
Leisure Partner
8/10
Excellent
08 Jul 2019
Lulu
The property is very clean, the pool is amazing and I highly recommend the restaurant
Leisure Family
6/10
Pleasant
30 Jun 2019
Verified traveler
The room and corridors have a very unpeassant dump smell.

The pool is more like a big jacussy size.

Rooms don`t have any view to all.

Location is good.
Leisure Family
2/10
Poor
05 May 2019
John
People trying to rob you. Very bad experience and the staff are lying. Very bad customer service
Business_and_leisure Friends
8/10
Excellent
02 May 2019
Edwin

Clean, good breakfast and some unfriendly staff.

Nice facilities, clean, breakfast food was ok. Some front desk staff not so friendly.
Partner
8/10
Excellent
30 Apr 2019
Verified traveler
great experience, me and my mom had an awesome time! will booked again there if I ever have the opportunity to go back to ADZ
Leisure Family
10/10
Exceptional
01 Apr 2019
Verified traveler

Perfect location!!

Great choice!!
Partner
10/10
Exceptional
25 Feb 2019
Edgar
Property and staff was awesome. The only downside is WiFi is very poor but then again its like that in all the island.
Leisure Partner
4/10
Poor
17 Jan 2019
Verified traveler
An employee in the front desk was really aggressive, bad trained and saw people with suspicion. Poor internet service.
Leisure Self
10/10
Exceptional
02 Jan 2019
Ceddy
I really enjoyed myself at the Portobelo Hotel. The location was in the heart of downtown and a very short walk to shops and the beach. I cannot rave enough about the staff: everyone was pleased, knowledgeable, and professional. The room was perfect for me and clean. The food from the breakyto the dinner was purely delicious 😋. The gym was just what I needed to workout 🏋️‍♀️ on my stay. The pool was also nice and relaxing. Again the staff were fantastic with places to visit, things to do, where to eat, etc. Maria in the restuarant, Leroy and Ashny at the front desk ( as well as the other staff, can’t remember their names) were unbelievable. I highly recommend this hotel as you won’t regret it. I will definitely be back there to stay again. In my opinion, Portobelo Hotel is 5 ⭐️ s.
8/10
Excellent
30 Nov 2018
Verified traveler
Nice people. Good service clean nice room Good location. The breakfast is mediocre but the service is good
10/10
Exceptional
27 Nov 2018
Ariel
Staff service was unique, grest customrr service. Good job
Leisure Self
6/10
Pleasant
05 May 2018
Gary

Disappointed

The hotel was clean and comfortable but feel our stay could have been so much better with a little a thought from the hotel management in how to look after it's guests. For example, the hotel has a rule that you cannot enter the pool area if you are wearing Sun cream, which prevents pale skinned people like me from using the lovely pool and sun beds unless I wanted to get severe sun burn. WiFi was very poor even in reception areas and non existent in bedrooms.
Partner
8/10
Excellent
05 Apr 2018
Verified traveler

Hotel of thousand rules

The hotel is located perfectly in the city centre and close to the main beach, a good starting point for just any activity on the island. It's clean and un good condition. The staff were very diverse though with regards to service orientation. Some would go out of their way to make requests possible, others were not so helpful, sticking to the way too many rules this place has. I'd suggest the hotel to consider some more flexibility, e.g. not making guests wait for check-in until 1500 hrs if a room is ready earlier. Like almost every place on the island, the hotel is quite overpriced. All in all we had a good time though.
10/10
Exceptional
29 Mar 2018
Kimberly
I enjoyed my stay at The Hotel Portobelo. The staff was very friendly and helpful with directions on how to get around the island. Its location is perfect and within walking distance of the beach and shopping areas. Tour packages of The Island could be purchased at The Hotel which made my stay so much more fun and easier.
Partner
2/10
Poor
26 Mar 2018
Carlos J

Please find other option

Very bad experience, staff is rude they overcharged me pool didn’t work breakfast don’t think about it.
Hotel it’s a new construction that’s the only plus the rest forget about.
10/10
Exceptional
03 Dec 2017
Zamir

The right hotel in the right place.

Very nice hotel.in the center of the island.
Near the beach and close to shopping. Nice hotel stuff and very kindly. I recommend this hotel very much.
Family
6/10
Pleasant
06 Sep 2017
Verified traveler

Newer but still average

Newer construction hotel (but still with cheap finishings), centre of town, not on beach. Good if limited breakfast buffet, elevators, decent pool. Rooms quite small, noisy from halls, and no views or balconies, but hot water was plentiful. Main issue was cleanliness of room; returned from diving at mid day to find that housekeeping had just been, and left a still very wet floor, greasy from some sort of cleaning fluid or dirty mop. Dirt remains on floor just pushed around with a mop. I almost slipped and fell, and did not feel that it was truly cleaned. Housekeeping also attempted to enter my room again about an hour after, which I found odd as it had been cleaned already and they did not knock, just tried to walk in abruptly and found me in a towel saying it was occupied. Left a tip everyday which they did not pick up. Restaurant staff by contrast very friendly and helpful. In general staff seemed not to care one way or the other. Overall you won't get any extras here and it's quite pricey for a very basic place.
8/10
Excellent
02 Jul 2017
Verified traveler

Nice stay for one night

My wife and I stayed here for one night as we were passing through on our way to Providencia. Although we booked it last minute, the rate was ok (for San Andres at least), the entire hotel felt brand new, and it was close to the airport and had everything we needed. Really the only thing I didn't like about the hotel was that our room did not have a window (I'm not sure if others do - but ours didn't). They try to make up for it by putting a lit up big beach picture on the wall, but it doesn't make up for not having natural light come in. Since we only spent one night there it wasn't a big deal, but if we were there for multiple days it would've. Overall a perfectly fine place to stay near the airport in the town center.
Partner
6/10
Pleasant
17 Mar 2017
camejom

Nice, close to the beach.

Good breakfast, uncomfortable bed, many restrictions to use the facilities.
4/10
Poor
21 Feb 2017
Yoav
No hot water in shower the entire stay!
Wifi extremely slow
Electric on and off for 3 days
Generator make it impossible to hear yourself
Family
6/10
Pleasant
06 Feb 2017
DonnaB

Conditional Comfort

We checked in on Thursday night, it was a process but finally got to our room. It smelled of fresh paint. There was no window. It was like a tomb, not knowing what time of day it was or the weather because there was no window to look out. The lights needed to be on at all times and they were bright, no ambient lighting. Friday the painters were at it again. The whole 4th level smelled of paint. By now it was irritating and causing headaches for both myself and my husband. Breakfast was fine. The staff in breakfast room were exceptional and friendly. Check out on Sunday went smoothly enough but there was little communication because staff spoke no English, so there was some little problems trying to explain any concerns. It was an alright hotel but under the circumstances, no window and painting issue I feel we were overcharged.
10/10
Exceptional
05 Jan 2017
Julio

Convenient location, nice facilities

The only problem was the check-in took almost an hour. Besides that there are no complains, very nice hotel, fairly new,
great breakfast. Located in an Ave with a lot of shopping stores with good quality and low prices and a couple blocks away from the beautiful beach.
8/10
Excellent
19 Dec 2016
Verified traveler

Nice new hotel

Hotel was nice and new. Staff were friendly and helpful. The pool was nice. The breakfast was really good and every day they had different selections to choose from. The big downside was there was no wifi in the rooms just in communal areas.
8/10
Excellent
13 Dec 2016
Verified traveler

Close to the beach

Overall we enjoyed our stay at the Portobelo. Service very friendly, especially at breakfast. No room service or a restaurant. Pool in the middle of hotel is nice. It's basically just a place to sleep and then head out the next day. It's in a great location. Prices will go up soon as it's still under construction. No noise that would bother a guest though. Oh, the hot water does not always work or takes a long time to get hot, maybe they will fix that in the future.
Family
6/10
Pleasant
09 Dec 2016
Verified traveler

Key cards didn't work. \nNo hot water \n

No hot water. Terrible internet. Breakfast staff very rude. Key cards didn't work.
8/10
Excellent
27 Sep 2016
Toby

New clean hotel. Great Location.

Great place!
Newer hotel with amazing staff! Amazing Pool. Nice Breakfast.
Perfect location.
Hot water needs some work at times and WiFi in rooms would be great.
Partner
10/10
Exceptional
22 Apr 2026
Vitoria
Maravilhoso
Friends_and_family Family
10/10
Exceptional
05 Apr 2026
JONATHAN
Sim
Partner
10/10
Exceptional
13 Feb 2026
Jocielma c L Lobato
Td perfeito
Friends_and_family Friends
10/10
Exceptional
07 Feb 2026
Leonardo
Quarto amplo e muito confortável, com bastante espaço. A equipe é extremamente atenciosa, sempre disposta a ajudar — e o fazem com alegria, o que faz toda a diferença. Outro ponto forte é a localização excelente: bem no centro, próxima ao comércio local, à praia e ao deck da polícia, de onde saem as embarcações
Partner
10/10
Exceptional
28 Jan 2026
Ruth Marina
Quartos muito bons, limpeza no geral boa. Faltou um pouquinho de atenção na reposição do piso de chão. Funcionários da recepção poderiam ser mais amigáveis e pacientes. Demonstraram uma certa impaciência em certos momentos.
Friends_and_family Friends
10/10
Exceptional
22 Jan 2026
Rodrigo
Top
2/10
Poor
22 Jan 2026
Marciely
Minha experiência com esse hotel foi péssima. O quarta era muito sujo e banheiro fedia e inundava tudo hora do banho. Passavam em dias alternado para fazer a “limpeza” e a troca de toalhas. Os funcionários da recepção muito mal educados e perdidos no atendimento. Fiquei 2 dias pedindo secador de cabelo porque no quarto não tinha e quando fui na recepção falavam que todos já estavam ocupados. O café da manhã era péssimo. A academia só funciona com agendamento prévio e ar condicionado estava estragado. Enfim, não recomendo!
4/10
Poor
09 Nov 2025
Herlinda Sukey Chafloque
El checking era a las 4 pm y más tarde nos dieron la habitación, la piscina algún día en mantenimientos
Leisure Family
6/10
Pleasant
20 Aug 2025
Cristiane P
Quarto bom, atendimento bom...um pouco bagunçado na recepção para check inn ou check out...
Café da manhã não é para Brasileiros sem duvida....em muitos brasileiros mas o hotel segue a tradição de café da manhã Colombiano
e eles tbm servem no seu prato, colocam muita coisa..nem da tempo de vc falar q não quer,
Limpeza é feito muito tarde, qdo voltamos da praia , todos os dias por volta das 17h, tinha que pedir toalhas pq não tinha no quarto, e eles falavam que não tinha...era uma briga todos os dias...
Partner
10/10
Exceptional
11 May 2025
Diego Araujo

Super localizado

Hotel lindo. Super bem localizado, bem perto do Celele Restaurante.
Partner
8/10
Excellent
11 Apr 2025
Joyce
O hotel é muito bom, muito bem localizado
Partner
10/10
Exceptional
16 Feb 2025
Caroline
Hotel muito bom , quartos limpos e modernos e com água quente
Funcionários todos muitos educados na recepção.
Com ctz ficaria novamente 👏👏👏
Partner
10/10
Exceptional
12 Feb 2025
Willian

Excelente Hotel

Hotel é Maravilhoso, Atendimento do pessoal da recepção é é excelente , os quartos novos , cama confortável, tem ÁGUA QUENTE no chuveiro, limpeza impecável , ótima localização pertinho de tudo , rua principal, piscina bem grande e moderna…
Com Certeza quando voltar a San Andres me hospedarei no Portobelo novamente.
Partner
6/10
Pleasant
05 Dec 2024
Verified traveler

Razoável para o preço cobrado

A acomodação na suíte no final do corredor foi boa: quarto amplo, cama confortável, bom ar-condicionado. O hotel costumava estar sempre muito cheio. Fazia longas filas no café da manhã.
Partner
8/10
Excellent
01 Dec 2024
CIBELE

Satisfeito

Foi boa no geral.
Partner
10/10
Exceptional
27 Oct 2024
Laura Natalia

Muy bueno

Estuvimos en una suite! Mucho espacio! Muy cómodo! El desayuno súper completo y rico! La verdad nos fue muy bien
Partner

Location & surroundings

Hotel Portobelo Plaza las Ámericas
Av. Las Américas, #2- 87/89, San Andres, Isla, San Andrés Y Providencia,, Colombia

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Hotel Portobelo Plaza las Ámericas

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