Name: Hotel El Dorado
Address: Av. Colombia #1A-25, San Andres Isla, 880001, CO

Hotel El Dorado

San Andres · Colombia

50 reviews shown

4/10

Poor

14 Jun 2026

Sophie

There was a maggot in my salad.
The room was clean, the staff were helpful. The sink in our bathroom was cracked. Which made on of the faucets/taps leak in our bathroom, there was water all over the floor.
We did not know there were two parts to the hotel. The old part and the new part. The elevator in the old part had no air conditioning, it just blew hot air. The new part of the hotel looked a lot better there was air conditioning in the elevators.
The food was very limited in terms of choice both restaurants served the same food which was disappointing. I found a worm/MAGGOT in my salad, after seeing that there was no more desire for me to stay so I moved to a new hotel. There was also no temperature control in the shower it was hot or hot. I requested a refund through Expedia and got less than a quarter of my money back.

Family

4/10

Poor

23 Mar 2026

Robert

The bar only had bottom shelf liquor.

8/10

Excellent

16 Mar 2026

Katherin

The new tower is very clean, comfortable and the views of the ocean are magnificent.

Family_with_children

4/10

Poor

01 Feb 2026

stella

We didnt get the room we payed for. We were told our room was not available.
I think the hotel is over priced for the value.
The location was really good.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Paula

It is a good hotel. Simple food but nice.
People are very friendly and it was very clean the unit.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Eric

Room was great, no issues for the 5 days I was there.

Leisure

4/10

Poor

25 Mar 2025

Stefany

Stayed here for 5 days 4 nights in the new section. The room was new and the only positive I can give.

10/10

Exceptional

20 Jan 2025

Samuel De jesus Murillo

No hot water in my room

4/10

Poor

22 Oct 2024

Arad

It’s an old property, no hot water for all the days staying there they said all the rooms don’t have hot water, no insulation and it’s in front of the main walking street people were singing and playing loud music until 4am. I normally don’t mind noise but this was really loud

Leisure Self

10/10

Exceptional

15 Sep 2024

DANNY

Nice hotel. Attention and serices 5stars.. wifi was under construction but still was enough to satisfy my needs.. location was the best, the better center of all hotels.. beach front.

Leisure Family

6/10

Pleasant

19 Feb 2023

Jaime

The property is outdated. No hot water and the food was not good.

Leisure Partner

6/10

Pleasant

04 Nov 2022

Veronica

The view from the room was beautiful.

Leisure Family

6/10

Pleasant

22 Dec 2021

James

No wifi in room. Very comfortable.

No wifi in rooms. Lobby only. No free massage. Rooms are very comfortable and housekeeping is amazing.

Partner

6/10

Pleasant

24 Nov 2021

Steven William

The hotel was very outdated but clean. The staff were super friendly and helpful. The food service was ok. If you want to be right on Spratt Bight beach it was right there but the beach is very crowded and the hotel is in a very noisy area especially at night time.

8/10

Excellent

21 Jul 2021

Verified traveler

Everything was great, except a couple of issues in our rooms. On one the light kept going on an off all night and the window didn't lock... and the other one the light stopped working but they fixed it.
Also no wifi inside the rooms.
Service 10/10, clean and great location.

Leisure Family

10/10

Exceptional

07 Jul 2021

Sergio

Place is near to the beach and the service is excellent.

Partner

8/10

Excellent

16 Apr 2021

jacqueline

Great location,hotel needs updates,but beds are clean and confy,food is average,kind of expensive for quality but san andres is expensive

Friends_and_family Family

4/10

Poor

16 Aug 2019

Verified traveler

This place it’s outdated, for the amount I paid I expected a room with a view but no, they gave us a little room with. 2 beds and out neighbors were very loud, food was disappointed no flavor and reheated food.. however people was nice that’s the only reason I didn’t leave it’s just sad how that hotel has potential but it’s just a bid disappointment

Leisure Family

10/10

Exceptional

26 Jul 2019

Verified traveler

Property was good, close to many things including thr beach

Leisure Partner

4/10

Poor

14 Feb 2019

Verified traveler

We make reservations 4 better room in this hotel and the staff give as the poor and small rooms in this hotel very dissatisfied! They fix the night after 4 the better place but the first night was terrific!

Leisure

6/10

Pleasant

19 Dec 2018

john

Had to print airline boarding tickets they were no help

Partner

10/10

Exceptional

08 Oct 2018

Felix

Very nice hotel close by the beach and the shopping area. Very friendly service and good food and entertainment.

Friends

2/10

Poor

23 Jan 2018

Marlon

Run down and disappointing

The reception is disorganised and painfully slow. The rooms are stark, outdated and rundown. There was a loud drunken party of bad karaoke all night long.

4/10

Poor

01 Dec 2017

Rob

So average

A very average hotel . Dated , tired and very basic . Give a wide berth if after a quiet stay as more family orientated with entertainment and music til early hours .
Staff are very friendly in general but training in customer service has been lacking . Restaurant in particular needs review as I’ve seen commented on in other reviews
Like I said at start - very average

2/10

Poor

06 Jun 2017

Verified traveler

Terrible rooms

We switched 3 rooms at our 1st night untill they decided to move us to arena blanca hotel , wich was great.
The rooms was dirty , no hot water at the shower , and the sheets was stained and dirty.

8/10

Excellent

30 May 2017

Ian N

Good but could be Better

This was our second hotel on the island for the last half of our trip. The front desk staff staff (Mostly Gemma) was absolutely on point and extremely friendly with the added plus that she spoke English. The location is perfect as just outside is the main area for the beaches, shops, and boardwalk. We had breakfast and dinner included in our stay and felt the food was acceptable. Our only complaint with the dining is the Service from the dining staff. Smiles were non-existent and it was awkward at times to request beverages etc--definitely something that can be improved!! Our room was very small and due to a booking mistake did not have a balcony or view to the sea. The front desk tried to change rooms for us, but stated there was no availability--a bit odd since online there did appear to be sea view rooms available.
Aside from the couple of comments above, it was a good stay and we would likely try again on our next visit to San Andres....only after confirming ahead of time that a SEA VIEW room is ready for us.

Partner

8/10

Excellent

05 Mar 2017

Verified traveler

the best location in San Andres

The Dorado's worker are very helpful and kindly. Common areas are nice.

8/10

Excellent

14 Jan 2016

Gonzalo

Nice hotel in front of the beach and shopping area

The hotel is very nice, staff is very polite and helpful.
It has an excellent ballet that performs excellent shows every night next to the pool or on a nearby hotel of the same owners where you can go.
Location is excellent, across a really nice pedestrian street you have the beach. That street is full of people all day and youngsters gather there at night (a bit noisy if you stay in a room facing the sea).
It is in the middle of the shopping area which is mostly pedestrian only streets, a really nice place to walk.
It has a kids place beside the entrance, outside the hotel.
Meals are OK but mostly local food. International food only in snack times (pizza, fries, hamburgers, hot dogs, sandwiches, nuggets, etc.)
Internet connection is free but it is really slow. Really hard to download and upload WhatsApp images for example.

8/10

Excellent

07 Aug 2015

Mrs R

Very good

Very goodservices , good conditionand excellent location

Family

8/10

Excellent

20 Mar 2026

Rafael Rocha da

O hotel está bem localizado, perto do centro e com bastante opção de restaurantes, somente a noite que o isolamento acústico falha devido ao som de festa e caixas JBL na frente do hotel.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Camila

Era possível ver um pouco do mar, porque deixaram a gente no primeiro andar, ou seja, muito pouco, não foi conforme esperado.
Café da manhã estava muito bom, as refeições mediana.
Já a água quente tivemos problemas todos os 5 dias.
Os drinks estavam ótimos, exceto que o mojito nunca tinha por falta de hortelã.
Funcionários atenciosos, porém só falam espanhol, somente a recepção fala em inglês.

Friends_and_family Friends

6/10

Pleasant

20 Apr 2025

Eliana

Cama, mesa y nevera viejas y feas

6/10

Pleasant

24 Mar 2025

Anderson

A estadia foi boa...mas nada de excepcional... Sistema de tudo incluso achei fraco... Bar com bebidas tipos limitados e um tipo de cerveja só... Restaurante com pouca variedade... Muito curry, coentro e picante...sem variedade de carnes ou frutos do mar... Tudo do mesmo gosto ...Não compensa se hospedar com ALL inclusive... Muitas opções de restaurantes na região. No geral apenas bom, com uma vista incrível do mar ... Mas fica esperto que se não gosta de música ou a energia do Caribe terá dificuldade em dormir.

Friends_and_family Family

8/10

Excellent

27 Jan 2023

Olimpio

Não tinha agua quente no chuveiro, e o WIFI não pega no quarto, e pedimos pra lavar algumas roupas e vieram tudo trocadas por de outros hospedes, quando solicitado para que resolvessem alguns desses problemas falaram que em 5 minutos iriam ao quarto e nem se quer apareceram.

Partner

6/10

Pleasant

14 Mar 2022

Natalia

El aseo es muy regular, esperaba mucho más de este hotel

Leisure Partner

2/10

Poor

04 Oct 2021

Philippe

When I arrived at 20:00 I had to wait until 21:30 to start the process. Everybody was just spanish speakers and with fast one.

Self

10/10

Exceptional

01 Dec 2020

Isabel

Super recomendado!

Excelente descanso, todos hicieron nuestra estancia muy amena, instalaciones adecuadas, empleados muy atentos, muy recomendado, buena relación precio-calidad

Friends_and_family Family

10/10

Exceptional

21 Oct 2020

William

Excelente servicio y vistas amé este hotel y las habitaciones bastante buenas y limpias

Leisure

4/10

Poor

16 Jan 2020

Franco

No me gusto que no tenía acceso para coches de bebés o personas en silla de ruedas no había una rampa. La comida desagradable.

Leisure Family_with_children

8/10

Excellent

15 Sep 2019

David

Godt placeret hotel i middelklassen

Rigtig god lokation lige ved stranden og midt i byen, det betyder også der om natten er en del larm.
Animation teamet laver hver aften rigtig gode og interessante shows, klart bedre end forventet.

Restauranten har en lille buffet med mad af ok kvalitet. Ud på aftenen er flere fade dog tomme og ingen borde med rene glas eller service.

Partner

10/10

Exceptional

27 Aug 2019

Patricia

Além do esperado!

Apesar do wifi não pegar no último dia (mas no calçadão à frente há grátis) e do chuveiro não esquentar no 1o (mas logo resolvido), de resto foi tudo perfeito!!!
Fui com receio pelas inúmeras reclamações... Mas q nada! Me surpreendeu!!!
Comida farta e com variedade o suficiente e reposta com prontidão tanto nas 3 principais refeições como tb nos 2 snacks oferecidos. Bebida tb à vontade!
Funcionários super atenciosos, sem exceção.
Ótima localização, bem no calçadão principal (mas o barulho vai até tarde da noite... mas como já sabia, nem me estressei) onde há wifi gratuito caso precise e perto de tudo, aluguel de carrinho, compra de passeio e em frente à praia.
Me hospedaria novamente com certeza!!!

Family

2/10

Poor

07 Aug 2019

Karla

HOTEL HORRIBLE Y CARISIMO NO LO RECOMIENDO

Es un hotel Demasiado CARO les resumiré mi estadía desde que llega al hotel la fachada esta completamente destruida como que un huracán le hubiera pasado las personas de recepción antipáticas y cuando llegamos a la habitación tenia un mal olor a mal secado las habitaciones están viejas la puerta que abre la terraza no servia no cerraba tiene unas cortinas de muy baja calidad en realidad me sentía decepcionada ya que pague $300 dollares por noche y no los vale e estado en hoteles muchos mas bajo de precio y mil veces mejor, al baño no ponen nada mas que unos jabones de muy poca calidad y el ultimo día que nos tocaba venirnos nos quedamos con el grifo de la regadera en la mano todo se esta cayendo en ese hotel en realidad se nota que los dueños no están invirtiendo en la infraestructura de acá a un año este hotel no servirá para nada . Al momento de hacer la reserva llevaba unos masajes y cuando quise hacer la reserva no había disponible hasta dentro de 4 días y yo me iba en 2 días hable con el supuesto encargado llamado David pero fue muy pésimo en decirme que ese era un plus que daba el hotel y no era un servicio pagado eso no es cierto porque esta demasiado caro y ahí todo va pagado. La alimentación bastante sin sabor y no hay variedad yo a este hotel si me preguntan cuanto le pongo en estrellas le pusiera DOS ESTRELLAS no sirve y es CARISIMO la infraestructura horrible y el personal de recepción atienden mal empezando desde el jefe DAVID.
y para terminar el WIFI no sirve

Family

10/10

Exceptional

03 Jul 2019

wilson

Super el personal excelente, la ubicación excelent

Superbien, el personal excelente muy buena la atención, las recepcionistas muy atentas, buena la comida y muy variada me sentí muy cómodo y la ubicación lo mejor muy bueno, volveré

Partner

8/10

Excellent

11 Jun 2019

maicol andres

Cómodo

En general bien. Tranquilo.

Partner

6/10

Pleasant

22 Apr 2019

sandra

Mala habitación

El hotel es bueno. Pero la habitación fue pésima. Éramos 5 y nos dieron 3 camas. Tenía q dormir en una cama de a dos. Igual tuve q pagar por los 5. Fue lo único malo igual nunca le pusieron solución.

Family

6/10

Pleasant

26 Jan 2019

Verified traveler

Local com muito barulho. Voltamos 2 dias de passeio as 16:00 e o quarto não tinha sido limpo ainda.

Family

8/10

Excellent

11 Jun 2018

Verified traveler

San Andres Estadia

El servicio en gral fue bueno, excelente la atencion en el Bar, la comida. Tiene buena ubicacion a pocos pasos de la playa. El internet regular.

Friends

8/10

Excellent

19 Jan 2018

Sebastian

Linda estadía

Esta muy buen ubicado y es cómodo. La comida es muy rica y variada. El estado de las habitaciones es buena pero quizás el baño necesite un mantenimiento.

Partner

10/10

Exceptional

06 Jan 2018

juan

Fue una estadía muy agradable, el hotel es cómodo y los empleados nos brindaron una gran experiencia. Volveríamos.

Partner

2/10

Poor

16 Nov 2017

Verified traveler

Não vale a pena

Hotel caro e ruim, o pior da viagem. Serviço muito ruim, recepção liga às 7h da manhã para fazer perguntas desnecessárias. Serviço de café da manhã ruim, não tinha café, faltava comida e mesas sempre sujas. O que salvava era a estação de omelete, que era bem simpático. Muito barulho, fazem shows na piscina até 11h da noite. Wifi funciona muito mal.

Partner