Name: Hotel Arena Blanca by Dorado
Address: Calle 2 # 1-51, 1-51 8, San Andres, 880001, CO

8/10

Excellent

28 Jul 2026

Valentina

Great staff

10/10

Exceptional

16 Jul 2026

Laurent

The best hotel in San Andres, you have to go there. Excellent food. Lovely pools. Perfect.

Partner

2/10

Poor

21 Jun 2026

Genaro

the place was dirty, no hot water, not clean, amenities were non existent, staff cery unfriendly

Friends_and_family Friends

2/10

Poor

16 May 2026

Ricky Allen Bolick

I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish.
The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there.
On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued throughout the stay.
The most serious incident happened at the pool. The pool already had a sandy bottom, and while exiting the pool I stepped on a rusty tack. I immediately went to the front desk for help and asked if the employee spoke English. She said no, so I requested a manager who spoke English. Instead of providing a manager, they brought someone over to translate. I specifically requested management because this was a serious safety issue.
Staff then told me I needed a tetanus shot because of the rusty tack. I agreed, but they later changed their mind and said they would not assist because I booked through Expedia. Whether I booked through Expedia or directly with the hotel should not matter — the injury happened in the hotel’s pool, and the hotel is responsible for maintaining a safe environment. Instead of properly handling the situation, they called my fiancé and told him to come get me from the desk because I was “causing a scene.” Do not expect good service if booking using a t

Partner

6/10

Pleasant

02 Apr 2026

María jesus

I don't like food.

8/10

Excellent

25 Mar 2026

Nubia Almeida

Good!

10/10

Exceptional

07 Jan 2026

David

Great place no issues

10/10

Exceptional

06 Jan 2026

Craig

Two pools. The main pool was like a beach, with sand both in and out of the water.

Leisure Family

10/10

Exceptional

07 Mar 2025

VICTOR

Property was great ,location is perfect and walkable to almost everywhere .

Leisure Partner

10/10

Exceptional

07 Mar 2025

VICTOR

It was my first time in San Andres and the hotel was great quiet and relax . Also staff member from door like Mike and Diane in front desk were so kind and helpful at all times making my trip easy and make me extend few days more at San Andres and the property . I definitely come back son to San Andres and to Arena Blanca soon.

Leisure Partner

8/10

Excellent

06 Mar 2025

Johnny

The staff was excellent, courteous and very helpful and knowledgeable.
There was one restaurant at the hotel with limited menu options.

Leisure Partner

8/10

Excellent

26 Jan 2025

Connor

Great food great pool great location

Leisure Friends

2/10

Poor

12 Nov 2024

Nelson Mario

Terrible front desk staff.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Alexis

The hotel was warm and welcoming. Room was phenomenal with a balcony. Close to activities, the beach and food establishments. Whatever you need? The hotel offers it.

Leisure Partner

8/10

Excellent

24 Jun 2024

David

The pool was great, sand on the bottom is very unique. the temperature was nice, there is a fun water slide, and 3 different waterfalls.

Food was nice, always a choice of different meats, rice and vegetables. fresh fruit, desert and juices.

Leisure Partner

6/10

Pleasant

19 May 2024

Olivette

Limited English speaking sta

10/10

Exceptional

29 Jan 2024

Rann

Only problem was the pool closed at 6

Leisure Partner

10/10

Exceptional

29 Jul 2023

Angela

Staff are friendly and the food is delicious!

Leisure Family

10/10

Exceptional

16 Mar 2023

David

Nice

Leisure Family

2/10

Poor

20 Feb 2023

Nelson

This pool in the picture does not belong to that hotel. It goes to some other property. They do not offer free shuttle rides like advertised. We has very vague communication since they don't like to answer the phone and they told use to take a taxi. The room in the picture was actually a room that seemed very dated. They were no where near a beach you had to walk a few blocks and there was construction around the property. The bathroom was small and it looked old and danty. The pool was small and looked very mediocre. I was not happy and went to another hotel. The manager at the hotel tried to offer me another room but she wasn't understanding the services weren't met and that nothing from the advertisement is what it seems. They didn't have air conditioning as well. I was not impressed.

Leisure Partner

10/10

Exceptional

15 Oct 2022

Luis Antonio Ponton

Kindness

Leisure Partner

2/10

Poor

13 Sep 2022

William

Not worth $250 go elsewhere

Anoche, después de cenar y de vomitar, llamé a Hotels.com para quejarme. número de referencia de hotels.com 9161982171313. Envié muchos mensajes incluso antes de llegar a este hotel e isla. no hay comunicación desde este hotel. Me iba a comprometer con mi novia y elegí este hotel para pasar mi tiempo especial con ella. Solicité la mejor vista posible y las suites por las que pagué. esta reserva también incluía un masaje gratis. al registrarse, este hotel ya no ofrece un masaje gratuito y no dio ninguna alternativa para compensar esto. Estoy atascado con una vista parcial del océano, pero lo que es más importante, la vista de mi balcón es de dos edificios recién construidos. mi balcón tiene cero privacidad debido a que los trabajadores de la construcción nos observan. Escuché a los trabajadores silbarle a mi novia cuando estaba parada en el balcón de tres hombres. Esta experiencia no ha sido nada extravagante ni agradable. por $1.000.000 COP podríamos haber comprado nuestra propia botella de alcohol por 75.000 COP. No comimos en un restaurante donde gastamos más de $100.000 COP. y en 6 días aquí en la isla ninguno de los dos vomitó hasta ahora. Debido a la mala calidad de las comidas aquí, hubiera preferido comer en otros restaurantes que aquí. He reservado más de 160 noches con hotels.com y por el precio de este hotel no recomendaría absolutamente a nadie que se quede aquí. No tienes ofertas en coches de alquiler. No tienes ninguna ventaja para ofrecer a los invitados upur.

Partner

8/10

Excellent

29 Apr 2022

Katerine

Me gusto el hotel y el personal que trabaja allí es excelente, Roger en la recepción fue muy amable y me ayudó mucho con mis necesidades para que mi estadía fuera agradable. También David fue increíble desde el momento que nos dio la bienvenida, hasta el momento de tener que regresarme a casa. Lo único que no me gusto fueron los alrededores del hotel, esos edificios en construcción le dan un mal aspecto a la propiedad y se ve muy desagradable. La comida estuvo bien pero falto un poco más de variedad y un poco más de sabor.

Leisure Family

10/10

Exceptional

22 Apr 2022

Nataly

Very nice place and good location, close to the beach, shopping, tour station

Leisure Family

2/10

Poor

22 Feb 2022

Niambi

Refrigerator was stained and disgusting. They had no hot water. They had no washcloths even when I called the desk. Breakfast was late so I didn’t get to eat before I left for the airport. This is ABSOLUTELY NOT a four star property. The view from my balcony was a slither of ocean in the distance. The rest of what I could see was open construction right underneath me and the side of me. No one has cleaned the ceramic tile on the balcony in a looooooooong time. Even the light switches had grime on them. I would not recommend this property if you have ANY standards.

Business_and_leisure

10/10

Exceptional

13 Feb 2022

Ana-Maria

Great hotel in a very convenient location to the beach and docks. All inclusive except the mini fridge in the room. Staff were very friendly and helpful.

Leisure Self

10/10

Exceptional

01 Jan 2022

Emile

They treat the tourists like royalties

Leisure Family

10/10

Exceptional

28 Sep 2021

Juan

Excelente desayuno y atención del personal. Hotel cómodo y su limpieza es para destacar.

Leisure Partner

10/10

Exceptional

14 Aug 2021

Verified traveler

Really nice people. Food was great and they also have really nice entertainment

Leisure Family

10/10

Exceptional

27 Jun 2021

Jair

Good

El personal muy amable, el desayuno excelente, comfortable y muy bien hubicado cerca al aeropuerto!

Partner

8/10

Excellent

09 Jun 2021

Verified traveler

The service from the staff is excellent. They take the time to talk to you and some even speak English. My room had an amazing view! The only thing I didnt like and they seem to be aware of the issue: the windows rattle and you can hear the wind. I stuck some cardboard in the windows and that eliminated the noise. The food was excellent!! Dont take any items from the minibar, its not included and you will pay quadruple!!

Leisure Friends

10/10

Exceptional

13 Apr 2021

Verified traveler

Hotel was great, clean and safe, staff very kind and helpful and the food was good.

Leisure Family

10/10

Exceptional

02 Feb 2020

Verified traveler

I had a wonderful experience there. The food was excellent. It was close to the beach and stores. I felt very welcome. The room was very nice and cleaned everyday. Wi fi did not connect and signal was very slow but that was my only complaint!

Leisure Partner

2/10

Poor

04 Dec 2019

Verified traveler

Do not stay at this hotel.

Do not stay at this hotel. This was not a 3.5 star experience. We booked 4 nights and quickly realized after check-in that the hotel was entirely occupied by hundreds of 15-year old girls for a school trip. The result was overwhelming—the pool was taken over by them and each night we had to endure girls screaming and slamming doors outside of our room until 3:00am. The hotel is old construction and the doors/windows don’t protect from any noise in the hallways nor outside on the street. Basically, we didn’t get any sleep for three days. We weren’t told in advance of the circumstances, nor did they seem overly concerned with our horrible experience. When we couldn’t take it anymore, and we finally told the front desk that we had to change hotels because of the noise, the front desk staff informed us that the “manager in Bogota” refused to issue us a refund for the last night’s stay (which we weren’t using). In addition to not being able sleep, there was a cockroach in our room, the WiFi sucked and the breakfast was basic at best. While the staff was fine and the location convenient, I would advise you to avoid this hotel, as it’s not worth the price and there are other/much better options; we moved next door to the brand new \"Samawi\" hotel, for the exact same nightly cost, and it was heads above Arena Blanca.

Partner

4/10

Poor

16 Nov 2019

Verified traveler

This place was beautiful exactly what you see in the picture, we had a lovely view however the pool is under construction but that wasn’t a problem because we went to the beach. The main problem was that the air conditioning started leaking in the middle of the night I woke up to hearing water droplets and when I called reception they came up with towels and left a bucket. They offered to send someone up to fix it but it was our last night so I said not to bother. Other then that the next morning I turned on the air con and after 20 min it started to leak again. Sort of ruined the perfect stay in this beautiful island

Leisure

10/10

Exceptional

13 Sep 2019

Verified traveler

The internet was surprisingly functional, despite the reputation of all properties on the island. It wasn't fast, but I was still able to work in my room and use Skype to make International calls with decent call quality.

The hotel location was easy to walk to the beach, shops or restaurants in about 5-10 mins.

While not a luxury hotel, I have no complaints and would be happy to stay there again.

Leisure Partner

8/10

Excellent

04 Jul 2019

Louis

GOOD SELECTION BUT HIGH PRICE

Good selection

Family

8/10

Excellent

29 Jan 2019

CAM

some personnel were not really friendly, some others were. The bartender was very nice and professional.

Leisure Family_with_children

4/10

Poor

13 Aug 2018

Eda

Noisy bar. Construction all around

We were looking forward to stay in San Andres. Paid US $3000. For 4 people, 3 days stay for all inclusive. Hotel is old, updated in 1990s. Hot water did not work. Pool bar was very noisy pass 2am. We complained about that as we could not sleep. Food was mediocre. Staff helpful sometimes. Hotel is surrounded by 4 buildings in progress also very noisy during the day. In general we were very unhappy about the stay. Chances are will never go back to this island

6/10

Pleasant

07 Jun 2018

lady

Couples getaway!

Hotel is slightly overpriced! When I booked the the hotel it stated we would have a massage included in our all inclusive, we arrived Sunday am and there were no appointments until Tuesday night, by then we had checked out! The hotel advertised nightly shows and there were none! There were kids parties on both days we were there and the pool was dirty with food and what looked like streamers. The food was probably what made our stay worth it! There was a variety at all meals, drinks were decent and the location was convenient as you can walk to the beach and the city center! Rooms were clean and beds were comfortable! There is no good view as the surroundings are either in ruins or a construction sight! It is noisy in the neighborhood but that did not bother us! Staff was friendly!

Partner

10/10

Exceptional

23 Feb 2018

Luis & Iris

the hotel is very close to the beach and the shops

Everything excellent and special the variety the food and services, thank you

6/10

Pleasant

19 Feb 2018

yuval

Nice hotel.

Nice hotel. Small pool excellent service
מלון נחמד. אוכל בסיסי. בריכה קטנה אין גישה לים. קרוב למרכז העיר מומלץ. אבל יקר

8/10

Excellent

03 Feb 2018

Rowan

No internet

Wifi didn't work at all ... connectivity was almost non existent in the room but the real problem was that even where there was connectivity the actual internet never worked once for me not like it was really slow like it does not load anything. Effectively the hotel has no internet but has wifi routers 😏

Partner

4/10

Poor

30 Dec 2017

Mike

Front desk personnel rude. Noise was unbearable.

The front desk personnel at check in were rude and during the stay at times difficult. The rules for visitors are very dated. You can only have visitors in the lobby until 6 at night. You cannot bring young or older visitors to the room for any length of time. The construction and noise were unbearable in the room.
The personnel at the meal were very nice. They should have been at the front desk.

8/10

Excellent

13 Oct 2017

Atul

Well located, friendly staff, good food.

Well located - near most of the best restaurants and tours boarding marinas of San Andrés, friendly staf - especially from the restaurant, good food - excellent coffee, lunch and dinner with wines included.

4/10

Poor

26 Jul 2017

Don

Ok hotel.

It's a nice enough hotel with good food choices but they are building all around it so the construction noise is terrible and in a few months it will not have any view of the ocean. The pool is in great condition and the staff have great costumer service.

6/10

Pleasant

18 Jul 2017

Danny V

Not great

Got to the Hotel early but did not get checked in until 4:30 in the afternoon. Bad wifi, power went out twice. Shower head was bad. And no water the morning of check out. I would not stay here again or recommend

10/10

Exceptional

30 Jun 2017

Daniela

Nice hotel just minutes from the beach & shopping

The hotel is pretty new , the stuff was excellent and exceeds the aquarium hotel standards! Some rooms have ocean view! Food is great! Interior garden and pool is great! Had 2 free massages with room and breakfast and lunch included for only one night stay! Just few minutes from the beach, shopping and clubs! Very happy with the hotel experience!

10/10

Exceptional

01 Jun 2017

Verified traveler

I only give this hotel 5 starts so that they put my review in the front page!
DO NOT VISIT THIS PLACE!!!
WENT HERE FOR MY NIECES SWEET 16 AND A FAMILY REUNION, EXTREMLY HORRIBLE, THE HOTEL LOOKS NOTHING LIKE THE PICTURES, IS OLD AND DIRTY, THE STUFF IN THE BUFFET AREA THEY ARE REALLY NICE BUT THE FOOD IS AVERAGE NOTHING SPECIAL, BREAKFAST IS THE SAME WVERY MORNING, THERE IS CONSTRUCTION EVERY WHERE YOU LOOK! IS FAR AWAY FROM THE BEACH, THEY ARE NOT WILLING TO MAKE ACCOMODATIONS FOR YOU OR MAKE YOU FEEL WELCOME!! YOU HAVE TO GET THE CHAIRS AND TOWELS IN A DIFERENT HOTEL WHEN YOU GO TO THE BEACH, NO UMBRELLAS ARE GIVEN EITHER, YOU HAVE TO RETURN EVWRYTHING BY 5:30 OR THEY CHARGE YOU AN EXTRA FEE.
CANT SWINM IN THE POOL AFTER 6PM AND THE FLOOR IS ALWASY WET AND SLIPERY.
I EXPECTED MORE FOR THE PRICE, ABSOLUTLY NOT WORTH IT RUIN OUR WHOLE VACATION!

Family

10/10

Exceptional

29 May 2017

Verified traveler

.close to the beach and commerce

I\"ll return,I was satisfied there.the staff is very friendly,restaurant is ok.& clean

6/10

Pleasant

09 Apr 2017

Verified traveler

Convenient and nice

Convenient location. Pool area is nice but some construction during the day. Food is okay. There are lots of restaurants walking distance away, so depending on price difference between all inclusive or not, it might not be worth it. But breakfast was definitely good with a variety of things. Staff were nice but a little pushy trying to upsell on tours. Room was clean and comfortable but nothing outstanding.

6/10

Pleasant

29 Oct 2016

Ira

Clean and comfortable

Good hotel for the price. Clean and comfortable.

Partner

8/10

Excellent

04 Oct 2016

Carlos

Excellent

Good food good beds, good location, thank you, its an all inclusive good hotel

10/10

Exceptional

08 Sep 2016

Adriano

Nice staff
Fantastic food
Fantastic area
Evething is wonderful!

Family

6/10

Pleasant

21 Jul 2016

Paola

Opportunities to improvement

The staff are really nice, but some people of the reception are not very nice. Food is very good, facilities ok, clean, i dont know if inhad room service, but its ok. The big trouble was a communication problem between the hotel and the hotel administration. I paid before i get the hotel, but the moment i was checking in, the receptionist told me that i have to paid the same amount that i was already paid for it. Another problem, was that i selected all inclusive plan, but they told me, it was half board. To finish, when i was making check out the men at the reception told me that expedia charged me less money.mit wasnt too much, but, i think you have to check the way to communicate with them, because its really disturbing when you want to start your vacatiions with you family and you dont know what to do to solve this kind of problems. I printed the receipt, but they have different information. Last year, i made reservation for vacations, and everything was perfect.

8/10

Excellent

25 May 2016

Verified traveler

Very nice hotel close to all amenities

Hotel was very comfortable and close to all amenities. Food was good.
The only problem was the noise from the building site next door - this was of course beyond the control of the hotel and should cease later in 2016.

Family

10/10

Exceptional

23 May 2016

Stephen

Would stay here again

This is the only hotel I stayed in, but if it's not the best hotel on the island then the better hotels must be amazing. The best thing about the hotel for me was the pool area and food. The food in hotel restaurant was great, and everything was included in the room price. Plus the hotel is within walking distance to everything. The only negative is the pool closes at 6pm.

Partner

2/10

Poor

21 Feb 2016

mike

loud music no wifi

Booked all inclusive package, Any snacks or water in room you use is not included. All inclusive to to hotel only means free meals, food is only average at best. Spent most days eating out. Hotel plays loud music till late hours of night. wifi was very poor almost useless. To sum up if you need wifi or want a place you can rest and sleep stay away from this hotel!

Partner

4/10

Poor

02 Nov 2015

frustrated

Worst management ... Stay away

They overcharge for everything... The music is way too loud for any family to stay ... The food is pathetic ... They will not provide wifi to you until you threaten to cancel they payment ..

8/10

Excellent

31 Aug 2015

Verified traveler

Nice hotel, beautiful view

In general it was a great experience, the hotel is very nice.... I love San Andres!

Partner

10/10

Exceptional

30 Mar 2015

Joseph

Excellent

Unbelivable shows , loved it

Family

6/10

Pleasant

05 Mar 2015

TB

Good location

This hotel could jump it's way up the \"star\" list with a couple simple improvements. It was a good hotel for the price. The staff was was nice and the view we had from our room was amazing.

10/10

Exceptional

05 Aug 2026

Anderson

A piscina é incrível e o atendimento dos funcionários é muito boa, localização excelente com vista e varanda nos apartamentos superiores...porém vista feia aos arredores muitos terrenos vazios com entulho... mas nada que interfere na estadia... vou voltar com certeza. Agradecimento especial a equipe que serve o bar na piscina. Parabéns.

8/10

Excellent

31 Jul 2026

diana carolina

La habitación tenía el baño malo y la puerta de entrada a la habitación floja, casi se nos cae ! De resto todo muy bien, la comida no muy variada pero de buen sabor estaba bien aseada a habitacion

10/10

Exceptional

26 Mar 2026

JOSE GIOVANNY

La alberca es fría, pero se compensa con el calor de la playa. Las instalaciones son buenas, no nuevas pero modernas.

El comedor sobresaliente, es tipo buffet pero abundante y delicioso.

Repetiré de hotel en mi próxima visita.

Partner

6/10

Pleasant

17 Mar 2026

Maicon

O hotel é bonito e confortável. Cama e roupão de qualidade, tv sem sistema smart, atendimento simpático dos funcionários. Todavia, o hotel não vale o preço pago. Fiquei uma diária apenas para comemorar meu aniversário, tendo ficado anteriormente em outro hotel da ilha. O serviço all inclusive é fraco demais. Contudo, San Andres carece de bons hotéis.

Partner

10/10

Exceptional

02 Mar 2026

Maria Sueli

Quarto limpo, grande e arejado. Área da piscina muito agradável

Partner

4/10

Poor

25 Jan 2026

Náthalli

A estrutura do hotel é boa, mas, quando chegamos, não tinha água quente e, quando saímos, estavam com falta d'água (o que pode ser um problema de infraestrutura da ilha, não sei).
Algumas das pessoas da equipe eram muito solícitas (um salve para a Camila!) e nos ajudaram; já outras agiram de má vontade.
O sinal de Wi-Fi era bem ruim e não funcionava bem no celular da minha irmã - simplesmente, não conectava.
Os drinks eram impossíveis de tomar, sendo muito fortes, e a cerveja estava sempre quente.
Não tínhamos a opção de pedir para não limparem o quarto (só falando com as moças da limpeza, que nem sempre encontrávamos) e achei um desperdício de recursos trocarem as toalhas todos os dias - por mim, não havia necessidade.
A localização do hotel, porém, é excelente. E a comida é ok.

Leisure

8/10

Excellent

09 Nov 2025

Amanda

Atendimento ótimo e bom custo benefício. Quarto super confortável e com água quente. A variedade de alimentação cumpre com o oferecido, mas poderia ser melhor para um all inclusive! Porém no geral, foi ótima a estadia!

Self

8/10

Excellent

01 Aug 2025

Henrique

SATISFEITO NO GERAL

Muito bem localizado no centro perto da praia, do Porto que sai os passeios de lancha e variedade no comércio em geral … Satisfeito!

Partner

6/10

Pleasant

24 Feb 2025

WANG K.

별로네요

직원들의 친절도가 별로이며 식사때마다 방번호를 말해야하고 특히 스넥코너 음식이 별로네요

Partner

10/10

Exceptional

25 Aug 2024

Leonardo

Muito bem localizado, proximo a uma praia muito bonita. a estrutura de resort é muito legal, piscinas sensacionais. Alimentação boa e bebidas otimas. Quarto gigante (casal com hidro). Tudo foi muito bom, recomendo muito.

Partner

4/10

Poor

25 Aug 2021

BERTHA LUZ

No dieron la habitación que se ha pagado.Decepción

Al momento de la llegada , no tenían la habitación lista, aunque llegaban a las 4 de la madrugada, no han cumplido con las especificaciones de la habitación comprada. Compramos vistas al mar y al llegar dicen que no tienen habitaciones con esas especificaciones. MUY MAL....estamos a la espera de la solución y cambio de habitaciones

Friends_and_family Family

10/10

Exceptional

19 Aug 2019

luisa

Muy recomendable

Hotel algo deteriorado, pero muy comodo, limpio, personal atento y servicial. Buen desayuno y buena ubicacion

10/10

Exceptional

16 Aug 2019

Melissa

Perfecto

Súper bien ubicado, cómodo y limpio. Tenía servicio de desayuno gratis, y estaba súper rico y muy variado, tenian muchas opciones de comida.

Friends

2/10

Poor

10 Aug 2019

Verified traveler

Está lejos de la playa, las instalaciones son viejas, el servicio de internet es pésimo y la calidad de la comida en el restaurante es mala.

Business Self

10/10

Exceptional

25 Jun 2019

Claudia Mariajosé

Hotel en buen estado, bien situado, desayunos ricos, aunque por el precio pensamos que era mejor, pero los lugareños nos aseguraron que no existen hoteles 5 estrellas en San Andrés yo diría que es éste es un 3 estrellas

Family

8/10

Excellent

03 Jun 2019

Santiago Emilio

Buena opción

Nuestra estadía en el hotel fue bastante buena. Es un hotel cercano al centro de la ciudad y de la playa, y cuenta con todos los servicios; igualmente, cerca hay muy buenos restaurantes. El personal es muy amable, aunque la limpieza casi siempre la hacían a deshoras y a veces con afán, y cuando llegamos no estaban los letreros de no molestar y hacer la limpieza. Igualmente, el wifi no es tan bueno. El desayuno es bastante completo, y los servicios del bar muy buenos. Lo recomiendo.

Partner

6/10

Pleasant

23 Mar 2019

MASATAKE

It is not worth the price.

The staff's response was good, but the location and facilities are not reasonable. Especially hot water and Wifi are the worst. It is not worth the price.

Family

6/10

Pleasant

23 Mar 2019

Verified traveler

It is not worth 'the price

The staff's response was good, but the location and facilities are not reasonable. Especially hot water and Wifi are the worst.わ

Family

10/10

Exceptional

06 Mar 2019

Verified traveler

La isla es linda si quieren sentirse como turista visite. Este hotel por que las personas que residen aca son unos groceros

Leisure Partner

8/10

Excellent

24 Jan 2019

Verified traveler

Buen hotel limpio buena comida la bebida regular de mala calidad una buena vista a la playa

10/10

Exceptional

26 Sep 2018

Renato

Excelente atendimento e localização

Excelente hotel, excelente atendimento, super confortável. Funcionários do hotel muito receptivos e atenciosos. Comida no restaurante excelente e bem variada todos os dias. Hotel bem localizado. Fica próximo das lojas na área central e ao mesmo tempo está localizado em uma área que é mais sossegada, sem muito barulho. Dormimos tranquilamente. Voltaria com certeza.

Partner

8/10

Excellent

25 Sep 2018

Verified traveler

Cálido

estuvo muy lindo, la gente amable , pero la comida pudo ser mejor.

Family

8/10

Excellent

26 Aug 2018

FERNANDO

Normal

Hotel 3 estrellas, servicio all inclusive básico. Nada de lujo pero cumple justo con el cometido. Está a 3 cuadras de la playa.

Partner

8/10

Excellent

02 Aug 2018

JUAN E

Bueno en general

Bien. Buen hotel. No está frente al mar, pero si mi cerca a el. Tiene buena piscina y la comida es buena en general.

Family

8/10

Excellent

01 Aug 2018

FERNANDA

recepcionistas e todos funcionários muito simpaticos, mas a limpeza do quarto deixa a desejar e a troca de toalhas, piscina também esta sempre em manutenção e fecha muito cedo!

Family

8/10

Excellent

31 Jul 2018

Rodrigo

Boa relação custo benefício

Pontos altos: Bar com boas opções de drink (uma vez faltou limão, ingrediente que vai na maioria das bebidas); O staff é super atencioso; A localização é muito boa, cerca de 10 minutos de táxi do aeroporto (custa COP 15.000), 10 minutos à pé da praia do Centro e perto da área de onde saem os passeios de barco; O banheiro é grande e tem água quente no chuveiro. As toalhas eram trocadas diariamente. A cama era muito confortável.
Pontos baixos: A comida é razoável, não se tem muitas opções no buffet e algumas vezes não estava bem aquecida. A melhor refeição do dia era o café da manhã com opções de omelete, waffles, cerais, frios, sucos naturais e variedade de frutas.
A pisicina perdeu o sol por conta da construção de três hoteis ao redor mas o clima ainda era agradável.
Em algumas noites o salão de festas dentro do hotel era alugado para pessoas externas e algumas delas podem ser muito barulhentas, incomodando o sono de alguns hóspedes.
O wi fi era lento mas não muito.

Partner

8/10

Excellent

02 Jul 2018

Verified traveler

Como all Inclusive deixa a desejar .

Hotel pra um resort all Inclusive deixa a desejar . Comida simples . Poucas opções de bebidas. Mas os funcionários são muito agradáveis o que melhora bastante a hospedagem. Custo benefício acaba valendo a pena .

Friends

6/10

Pleasant

27 Jun 2018

Tzitzire

Buena ubicación,mal servicio

El hotel se encuentra bien ubicado, las habitaciones cuentan con lo necesario y son limpias. Desafortunadamente no nos sentimos bienvenidos. En recepción no dan toda la información completa, las señoritas no son amables, nos acercábamos a preguntar algo y parecían molestas.
El botones Pablo fue muy amable y también un caballero no recuerdo el nombre que solo estaba por la noche en recepción. No hay mucha opción para desayunos y cenas. La comida no es rica.

Family

10/10

Exceptional

22 May 2018

SANDRA MILENA

Buen Hotel

Muy bonitas las instalaciones, las habitaciones amplias y aseadas, el personal muy amable y atento

Partner

6/10

Pleasant

19 Apr 2018

Jeferson

Hotel razoável.

O Hotel Arena Blanca, com certeza já foi excelente, porém, atualmente, considero de status médio. O edifício já é um pouco antigo. A vista para a praia está bloqueada por novos prédios que se instalaram à sua volta. Fui cobrado na chegada, pelo pessoal da recepção de uma taxa de US$ 80,00 para mim e minha esposa, a titulo de SEGURANÇA, que não entendi. Solicito inclusive que a EXPEDIA verifique se essa cobrança é legal ou normal. Caso não seja, solicito gestões/orientação para que me seja devolvida a referida quantia.
Apesar ter gostado muito de San Andrés, o hotel deixou muito a desejar, principalmente, quanto ao restaurante. O cardápio não esteve à altura de um hotel 4 estrelas. O ALL INCLUSIVE parcial oferecido é fraco, com bebidas de qualidade baixa (vinho) no jantar e café da manhã, também.
Resumindo, não correspondeu às expectativas.
Solicito à EXPEDIA um retorno quanto à taxa acima mencionada que me foi cobrada na recepção em nossa chegada.

10/10

Exceptional

02 Apr 2018

Carla

Hotel muito bom

Hotel muito bom, com funcionários simpáticos e eficientes. Adorei a hospedagem. A praia está há duas quadras do hotel. A internet não é muito boa, única coisa a melhorar.

Family

8/10

Excellent

01 Apr 2018

Thais Caroline

Hotel bom porém com custo elevado

Hotel bom, com boa localização, pertinho do centro porém com custo alto, banheiro antigo com cortina de plástico, possui água quente. O Wi-fi era mediano. All inclusive era razoável pelo preço cobrado pela acomodação. Existe a possibilidade aproveitar a estrutura do Hotel Eldorado que fica na praia principal. Muitas construções ao redor que tirou a privacidade da piscina e tampou a vista pra paria de alguns quartos.

Partner

8/10

Excellent

16 Mar 2018

Amanda

Ótimo custo benefício

Estivemos no hotel por uma semana e tudo nos agradou bastante... desde o atendimento dos funcionários, até a infra estrutura do hotel.

10/10

Exceptional

05 Mar 2018

Tamara Favareto

Lua de mel

Atendimento e recepção sem comentários, e para a ilha um dos melhores lugares para ficar, todo dia limpeza, troca de materiais, alimentação muito boa. Tudo muito bom.

Partner

10/10

Exceptional

22 Feb 2018

diogo

Ótimo hotel!

Ótimo custo beneficio! Ainda mais por ser all inclusive. A comida não era lá grande coisa mas era ok. Bebidas são inclusas também. Apesar de não ofereceram, você por solicitar vinho no jantar. E também podia pegar drinks no bar a qualquer hora. Localização não é de frente para o mar, mas estava bem próximo. Recomendo.

Partner

8/10

Excellent

22 Feb 2018

Alejandro

Buena. Pero debe mejorar en la atención del restaurante en el retiro de los platos usados de las mesas

Family

8/10

Excellent

21 Feb 2018

Yulia

Muy bueno..

Me gustó mucho la limpieza, la comida es variada. Colaboran en lo que uno necesite aún quizás no le compete al hotel. Están pendiente de que estés cómodo y antes de decir un \"NO\" buscan alternativas. Mi puntuación en cuanto al servicio fue baja porque hubo dos personas con una actitud arrogante, pero los demás fueron muy amables. Realmente volvería al hotel.

Recomendaciones para el hotel: tener más actividades por las noches shows, bailes, recreación, rumba etc.,

Family

10/10

Exceptional

21 Feb 2018

carolina

Quarto amplo

Quarto amplo, camas extremamentes confortáveis e um staff muito solícito no restaurante! Café da manhã completíssimo!

Family