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Le Pavillon De Margaux

Bordeaux · France

3 Rue Georges MandelView location

8.2/10Excellent154 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.8/108.8
Condition8.2/108.2
Neighborhood9.2/109.2
Amenities7.2/107.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Le Pavillon De Margaux

Enjoy recreational opportunities such as the on-site winery, terrace, and garden at Hôtel de Margaux. The snack bar/deli offers convenient dining. Buffet breakfast is available daily (fee applies). Amenities include complimentary newspapers, dry cleaning/laundry services, multilingual staff, and free self-parking.

The 14 air-conditioned rooms feature minibars, complimentary Wi-Fi, satellite TV, private bathrooms with bathtubs, complimentary toiletries, hair dryers, phones, safes, and desks. Located in Margaux-Cantenac, a short walk from Médoc Natural Regional Park and Château Ferriere, the hotel is also convenient to Château Marquis de Terme and Château Palmer.

The nearest major airport is Merignac Airport (BOD).

Read more about this hotelShow less

With a stay at Hôtel de Margaux in Margaux-Cantenac, you'll be a 1-minute walk from Médoc Natural Regional Park and 6 minutes by foot from Château Ferriere. This hotel is 0.4 mi (0.6 km) from Château Marquis de Terme and 0.4 mi (0.7 km) from Château Palmer.

Make yourself at home in one of the 14 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: EUR 200 per accommodation, per stay
    • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 7 AM - 6:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 13 for adults and EUR 13 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    French

Nearby attractions

Médoc Natural Regional Park 0.1 km / 0.1 mi
Château Ferriere 0.5 km / 0.3 mi
Château Marquis de Terme 0.5 km / 0.3 mi
Château Palmer 0.7 km / 0.4 mi
Château Margaux 0.8 km / 0.5 mi
Château Lascombes 1 km / 0.6 mi
Château Pontac-Lynch 1.2 km / 0.7 mi
Vignobles des Quatre Vents 1.4 km / 0.9 mi
Château Prieure-Lichine 2.5 km / 1.6 mi
Château Kirwan 2.7 km / 1.7 mi
Château Desmirail 2.7 km / 1.7 mi
Château La Tour de Bessan 3.4 km / 2.1 mi
Château Siran 4.4 km / 2.7 mi
Château du Tertre 4.7 km / 2.9 mi
Château Dauzac 5 km / 3.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 14
  • hotel
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Garden
  • Terrace
  • Newspapers
  • Breakfast
  • Snacks
Show 1 more facilities & services
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN SUPERIOR WITH VIEWSTWIN • SUPERIOR WITH VIEWSTWN.SU-WV

    Photos are not available for this room type.

    Le Pavillon De Margaux

    TWIN SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV

    Photos are not available for this room type.

    Le Pavillon De Margaux

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Le Pavillon De Margaux

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Le Pavillon De Margaux

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PRESTIGERoom • PRESTIGEROO.PT

    Photos are not available for this room type.

    Le Pavillon De Margaux

    Room PRESTIGE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PRESTIGE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Le Pavillon De Margaux

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE COMFORTDOUBLE • COMFORTDBL.OM

    Photos are not available for this room type.

    Le Pavillon De Margaux

    DOUBLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Le Pavillon De Margaux

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Le Pavillon De Margaux

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Le Pavillon De Margaux

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Le Pavillon De Margaux

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Le Pavillon De Margaux

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV

    Photos are not available for this room type.

    Le Pavillon De Margaux

    Room SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Le Pavillon De Margaux

8.2
Excellent
154 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.2 /10
Neighborhood
9.2 /10
Amenities
7.2 /10
50 reviews shown
4/10
Poor
05 Jul 2026
Alaine
The property advertising is very misleading. Where was the pool? Where was the onsite catering aside from breakfast? The accomodation was okay, if very isolated. No daytime cafes, just a couple of restaurants that only open for lunch, sometimes dinner. The fridge in my room didn’t work, so I couldn’t bring in an improvised meal. Like one other reviewer, I felt like I wanted my money back! So misleading!
Self
8/10
Excellent
25 Jun 2026
Zsuzsanna
It seems that there is rarely someone at the reception desk after 18:00...therefore, there was no one ask for information on things. Also there was no ice machine at the hotel. With that said, overall we liked the place, and are likely to return. Lovely location, impressive entrance, with a huge vineyard in the backyard, right in the middle of the \"road of many chateaus\". The room, along with the bathroom were both very spacious, with King-sized bed, high-quality mattress and pillows. The breakfast was excellent quality too.
Partner
2/10
Poor
14 Jun 2026
Tasia
Shower drain plug
So
Much hair smell so
Bad
Lot of hair on the mattress
False advertising for the pool
Pool close and aera abandoned
Such a ripoff
Want to have our money back
We have all the photos
Partner
10/10
Exceptional
07 Jun 2026
Frank
The property was well maintained. Susana, working the front desk, was simply outstanding. It’s a very quiet and peaceful place in a quiet village. If you’re looking for nightlife, this is probably not the place for you.😉 this is wine country and there are vineyards everywhere. We had an absolutely delightful time and will do it again
6/10
Pleasant
12 Sep 2025
Susie
Accommodation in architecturally interesting building separate from reception and breakfast room. Good breakfast. No bar, or mini-bar available. A bed-and-breakfast more than a hotel. Comfortable room, but bathroom ready for maintenance over the winter. Excellent restaurant nearby.
Leisure Partner
10/10
Exceptional
22 May 2025
Raul
Muy buen hotel (B&B) y la propiedad en excelentes condiciones y muy buena ubicación.
Leisure Friends
10/10
Exceptional
06 Mar 2025
Jason

Great hotel, great staff and own winery near.

Great stay. Recommend this hotel if you are traveling to the left bank. Staff very friendly and knowledgeable. Great breakfast in a beautiful room. They also own the winery down the road 3 meters and can arrange a 35 euro tour and wine tasting. Pierre was our guide and gave us a fantastic tour.
Partner
8/10
Excellent
10 Sep 2024
Diego
Pasamos muy bien, tiene un patio y una terraza que vale la pena para sentarse a disfrutar del entorno, la habitación amplia y cómoda pero necesita renovación urgente de cortinas, alfombras y retapizado de los muebles .

Desayuno excelente .
Partner
10/10
Exceptional
15 Jun 2024
Verified traveler

A nice hotel in Margaux

We had a great time at Hotel de Margaux. We stayed in the Suite Vénitienne which is a large apartment in a little chateau close to the hotel with a view on a nice pool and a vineyard. The host was very nice. Too bad that their restaurant was closed and we had to go outside for dinner.
Partner
2/10
Poor
31 Aug 2023
nimesh
Not staffed at all, keys just left in our room doors to an open and vacant property. We requested x2 double rooms and got a twin and double. One double room only had a single bath towel not two and the worst thing was.. bed bugs! I was bitten everywhere. Worst thing is there was absolutely no one around to help or complain to.
A beautiful hotel & setting but the service was the worst I’ve experienced with the added bites- avoid!
Leisure Friends
10/10
Exceptional
07 Jul 2023
Matthew

Little gem

Loved it, they couldn't do enough for us during our stay. Customer service 10/10
Partner
10/10
Exceptional
05 Jul 2022
Verified traveler

Perfect stay

We loved staying in the Chateaux across from the hotel. It was so quiet, unspoilt and pleasant. Anna and the other staff were so kind and helpful. Would definately stay again.
Partner
4/10
Poor
14 Apr 2022
Catherine
We arrive early Sunday evening and no one was at the hotel. In French only it gives you a number to call. Our phone would not connect. We stopped a gentleman to call for us. Turns out the door was open and key in the room. Restaurant closed. We hadn't eaten since breakfast and there was absolutely nothing open anywhere. Not even a Tabac. We split a granola bar and an orange from breakfast. Would have appreciated a heads up on line regarding check in and a caution regarding no services in town, or perhaps a little something in the room for us.
Partner
8/10
Excellent
13 Oct 2021
sandra

Pleasant stay

The Pavillion is a very comfortable place to stay. My room was clean and the staff were very helpful. I did not have a car so the trip by bus and tram/train into Bordeaux was 11/2hrs each way. The food at the restaurant was good for the first several days, however as the week went on the menu became sparse.
Self
10/10
Exceptional
07 Oct 2021
Verified traveler

Wonderful hotel

We supposed to stay for one night only this hotel but we love it very much that we choose to stay here and give our booking in different hotel . Thank you Catherine she is very accommodating and helpful
Partner
6/10
Pleasant
22 Jan 2020
Verified traveler
The kettle can’t be plugged in anywhere properly- you have to hold it crouched down to the ground whilst you wait. Bit dusty. No milk in the fridge for coffee. Checked in on a Sunday afternoon, and reception wasn’t open! No one was on site! Had to call- room was left open with the keys inside. Super super unsafe. Had to call, email, text for two hours to get a WiFi code. It’s annoying as if they told me that reception was closed it would have at least given me the heads up.
Leisure Self
6/10
Pleasant
06 Oct 2018
Kathryn

Marginal

Not happy with our stay. Plumbing noises from other rooms. Someone tried to come in our room one night, fortunately their key did not work. Another night someone came to our door apparently claiming to have found our key. We had our key. And all keys were labeled with the room number. We ate one night. I returned my dinner, not acceptable. They did not charge us for it. Breakfast coffee was cold and half hour before breakfast was done they were cleaning up the buffet. Glad I hadn’t wanted more.
Partner
8/10
Excellent
06 Oct 2018
Poh Suan
Location of the hotel and the surrounding good. However the bed too soft, the bedsheet dirty and internet only available at the receiption area.
Friends
10/10
Exceptional
25 Sep 2018
Brian

lovely historical hotel

Fabulous dining opportunities with friendly and expert wine advice.
8/10
Excellent
18 Aug 2018
Laura

Fabulous Stay in the Heart of Margaux!!

The Hotel and staff where great (especially Paul who was very helpful). Hotel clean, breakfast was good and the view from the conservatory over the vineyards fabulous. We were pleased to find that the near by Chateau had a pool and guests had free access. We were the only guests on the day we went there. Blissful! Another plus was the close proximity to Chateaux Marquis De Terme (we visited for a tour and wine tasting, excellent) and Chateau Margaux (Visitors Centre and grounds) all in walking distance. Only down side was the evening meal. Good salad but would not recommend. Limited choices for food in the area but the Le Savoie was very good. Would definitely recommend this hotel for immersing yourself in everything wine related!!
Partner
10/10
Exceptional
09 Jun 2018
Chris
Staff were very welcoming and always there to help would return
10/10
Exceptional
19 Jul 2017
Verified traveler

A lovely hotel

A lovely hotel in the middle of Margaux surrounded by vineyards making a lovely idyllic setting. The rooms were large and bed comfy. We arrived rather late due to traffic but the staff were very accommodating (driving in from their own house) to welcome us. Very pleasant stay
Family
10/10
Exceptional
13 Jul 2026
lisbeth
Meget venligt personale , hyggelig beliggenhed midt i vinmarkerne , morgenmaden formidabel.
Partner
6/10
Pleasant
06 Jul 2026
SUNG IK
식사도 맛있고 모든 시설이 깨끗하고 좋았습니다
10/10
Exceptional
23 Jun 2026
Oscar
Väldigt fint rum och bra läge vid alla vingårdar! Trevlig och hjälpsam personal!
10/10
Exceptional
21 Apr 2026
Henrik
Mycket hjälpsam och trevlig värdinna som öppnade sent för oss. Fint ordnad frukost med alla franska detaljer. Vi kommer gärna tillbaka!
Friends_and_family Friends
8/10
Excellent
24 Dec 2025
Jérémy
Tout etait tres bien
Partner
8/10
Excellent
27 Nov 2025
Laurent
Le cadre et le calme
Partner
10/10
Exceptional
22 Nov 2025
Abilio
Belle chambre avec un personnel à l'écoute même pour une arrivée tardive.
Partner
8/10
Excellent
21 Sep 2025
Laura-Maria
Das Hotel liegt gut in Margaux und ist mit dem Auto sehr gut erreichbar. Das Bett war leider durchgelegen. Das Personal war nicht sehr freundlich - beim Check-out hat mich die Dame weder begrüsst noch nach meinem Aufenthalt gefragt und mir direkt gesagt, was ich noch zahlen muss. Alles in Allem ist es gut für Winzerbesichtigungen.
10/10
Exceptional
08 Sep 2025
Bjørn J

Recommended

Perfect
Partner
10/10
Exceptional
30 Mar 2025
Bernard
Une nuit de passage, bel hôtel, bien insonorisé, calme et agréable. Joli décor, entouré de vignobles, proche des plus beaux châteaux du Médoc dont le château Margaux.
Deux petits détails à améliorer : Absence de volets ou rideaux occultants (donc réveillé par le jour un peu trop tôt). Absence de bols pour le petit déjeuner, c'est dommage !
Par contre un petit déjeuner très copieux.
On recommande quand même et on reviendra sans doute.
Partner
10/10
Exceptional
07 Nov 2024
Pierre
La personne à l'accueil fait tout ce qui est possible pour vous satisfaire. La chambre nous attribuée était magnifique
Leisure Partner
8/10
Excellent
28 Oct 2024
Sandra
L'hotel et la chambre étaient bien. Dommage que l'accueil ne soit pas plus sympa...
Partner
10/10
Exceptional
26 Oct 2024
Inger

Bra rent och bra läge.

Bra rent och bra läge. Perfekt för en natt. Resturang i närheten.
Partner
8/10
Excellent
10 Oct 2024
Eric

Bien

Personnel sympathique
Bon accueil
Business
8/10
Excellent
11 Sep 2024
Eva
Intressant med alla vinodlingar och vingårdar.
Leisure Partner
10/10
Exceptional
30 Aug 2024
Verified traveler

Exceptionnel

Exceptionnel, je fréquente une dizaine de fois par an un hôtel touristique de passage, celui-là est au top de ma liste (je reviendrai probablement) : calme (aucun bruit), vue exceptionnelle sur les vignobles (de ma chambre 103 et de l'hôtel), Margaux est un petit village charmant, petit déjeuner à la fois anglais et continental, etc.
Self
10/10
Exceptional
22 Jul 2024
Serge

Magnifique séjour

Séjour fantastique dans un cadre rustique. Propreté impeccable. Personnel très aimable.
Partner
8/10
Excellent
24 Jun 2024
Florian
Gute Unterkunft in Margaux mit fairem Preis- Leistungsverhältnis
Partner
10/10
Exceptional
19 Jun 2024
Andrea
Traumhafte Lage direkt am Weinberg, sehr nette Gastgeber. Perfekter Ort um die Weinregion Medoc zu erkunden.
Leisure Partner
2/10
Poor
14 Jun 2024
Clément

Très très déçu...

Je m'attendais à un accueil 3 étoiles, eh bien il n'y en a aucun après 7h du soir d'après d'autres clients.

Je suis arrivé tard après plusieurs heures de route.
Aucune personne à l'accueil, donc impossible de payer la taxe de séjour en arrivant ni de trouver ma chambre.
J'appelle le numéro de l'hôtel, je tombe direct sur un 06, qui est en boîte vocale automatique.

Après avoir mené l'enquête auprès d'autres clients, je comprends que ma chambre est dans un autre bâtiment à 400 mètres à pied, c'est un camping en fait ??

Les instructions des autres clients n'étant pas claires, j'ai dû attendre le rappel du 06 pour qu'une gentille dame m'explique comment le système de chambre fonctionne et où se situe exactement l'annexe.
Arrivé à l'hôtel vers 21h, arrivé dans ma chambre à 22h30...

Je m'attendais à une expérience efficace et belle digne d'un hôtel château 3 étoiles et je me retrouve dans l'annexe dudit château sans aucune aide ou indication sur place. Absolument inacceptable !


Rares points positifs :
La chambre Chinoise est absolument magnifique.
La dame au bout du 06 qui m'a aidé alors qu'il était 22h passées, encore merci.


Les directeurs de cet hôtel doivent comprendre que ce n'est pas avec ce système qu'on fidélise les clients. Dans un hôtel normal, il y a une réception ouverte jusqu'à tard le soir, voir 24/24, pour accueillir tous les clients et pouvoir payer une fois arrivés.

J'y étais début juin et je n'y retournerais plus.
Business Self
10/10
Exceptional
13 Jun 2024
Eric

Très bien

Bien dormi. Bien mangé. Accueil agréable.
Business
10/10
Exceptional
01 Jun 2024
Verified traveler

Étape à l’hôtel Margaux

L’hôtel est situé dans les vignes. J’y ai passé deux nuits sereines et reposantes. L’accueil très professionnel est aussi sympathique et bienveillant. N’hésitez pas y passer si c’est votre route. De plus j’ai aussi testé 2 restaurants très agréables à proximité. Une étape qui m’a ravie.
Self
10/10
Exceptional
31 May 2024
Arlette
L’hôtel est situé dans les vignes. J’y ai passé deux nuits sereines et reposantes. L’accueil très professionnel est aussi sympathique et bienveillant. N’hésitez pas y passer si c’est votre route. De plus j’ai aussi testé 2 restaurants très agréables à proximité. Une étape qui m’a ravie.
Self
10/10
Exceptional
30 May 2024
Arlette
L’hôtel est situé dans les vignes. J’y ai passé deux nuits sereines et reposantes. L’accueil très professionnel est aussi sympathique et bienveillant. N’hésitez pas y passer si c’est votre route. De plus j’ai aussi testé 2 restaurants très agréables à proximité. Une étape qui m’a ravie.
Self
6/10
Pleasant
06 Mar 2024
MARIE-PIERRE

Séjour 4 au 5 mars Margaux

Nous avons passé 1 nuit, au calme, bon petit-déjeuner(il faudrait améliorer au niveau du miel , de la confiture et du pain)
Mécontent ai niveau de la réservation : le montant a été prélevé en totalité avant l'heure indiquée pour la modification ou l'annulation. Nous avions pris 2 chambres et par malchance , nous ne sommes venus qu'à 2 et n'avons utilisé qu'1 seule chambre .Nous n'avons pas pu annuler la 2è car le prélèvement a eu lieu à 18h le samedi 2 mars , alors que nous pouvions annuler jusqu'à 23 h !!!!
L'hotel n 'a pas voulu nous rembourser.
Aussi, je m'adresse à vous, Hotels.com, pour vous manifester et nous rembourser une partie au moins de la chambre que nous n'avons pas utilisée ! Nous comptons survotre compréhension.
Partner
10/10
Exceptional
21 Jan 2024
Audrey

Bonne etape

Ravie de pouvoir se mettre au chaud par verglas et neige en extérieur
Business
8/10
Excellent
19 Nov 2023
Anne-christel

1 nuit pour affaire sur St Laurent du Médoc

Tout etait prevu pour mon arrivée car la réception etait fermée plus tot ce jour là.
La réception m'a réservé une table dans le seul restaurant ouvert un lundi soir de novembre.
Petit bemol sur un problème de gouttiere percée qui a etait tres embêtant au niveau du bruit car il a plu toute la nuit.
Business
8/10
Excellent
08 Oct 2023
Ragnhild
Trevligt ställe
Allt, allt stängt på söndagen
Partner

Location & surroundings

Le Pavillon De Margaux
3 Rue Georges Mandel, Margaux, France

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Le Pavillon De Margaux

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