Name: Sure Hotel by Best Western Bordeaux Lac
Address: Rue Du Grand Barail, Bordeaux, 33300, FR

10/10

Exceptional

26 Jul 2026

Ammala

Great Hotel

6/10

Pleasant

23 May 2026

Bayindir Huseyin

First of all, all region was a bit rundown and overpriced. So if you plan to stay in Bordeaux, even for one night, I recommend to review you choice. But it is well connected to the center via tram and till midnight and all hotels have their parking.
Coming to the hotel, the house keeping was pretty irregular and dissatisfying. I have finished very little provided liquid soap and tissues, no body came and checked. I picked new ones up from the reception and no one from the house keeping bothered to put them into their containers. Same was true for the body wash (single miracle cleaning solution for everything!!!)
On the amenities side, things were also pretty basic: espresso machine with pods you need to search at the reception, there is no kettle so you need to search for the hot water at the reception. And for the drinking water promised, you also need to search cold, probably filtered, tap water there.
So all and all, it was not a very convenient stay in term of hotel services. Especially if you go for business, I don’t recommend staying there.

Self

10/10

Exceptional

16 Apr 2026

Paul David

Sure Hotel Bordeaux-Lac is located in a modern, well-maintained, conveniently located, quiet building, within very easy walking distance of the tram line. Staff are welcoming and professional, and the breakfast is of a good standard. The price we paid represented very good value for money. Highly recommended.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Catherine

Yes

10/10

Exceptional

20 Dec 2025

Christopher

Very warm welcome, staff did everything to help us as we have some mobility problems and they did all they could to help. Breakfast was very varied, excellent quality and refreshed quickly.

Partner

10/10

Exceptional

16 Jan 2025

Robert

Bordeaux overnight

Just a stop over for 1 night on trip to spain

Partner

10/10

Exceptional

08 Aug 2024

Karen

Perfect for what we needed.

Leisure Partner

10/10

Exceptional

20 Sep 2023

Iain

Perfect for our weekend stay !!

Leisure Partner

8/10

Excellent

19 Feb 2023

Julie

Does what it says on the tin . Reasonably priced comfortable hotel for one night stop over welcoming helpful staff , very nice dinner , comfortable bed , secure parking. Ticks all the boxes

Business

6/10

Pleasant

24 Aug 2020

Raul

Not good

The room wasn’t clean and it was full of mosquitos

Friends_and_family Family

6/10

Pleasant

30 Sep 2019

Verified traveler

Breakfast was good.
Hotel a little run down.
The card to get in my room had to be reprogrammed nearly every day.

Business Self

2/10

Poor

23 Aug 2019

M

Never again

No hot water, hat to bathe small children in cold water. Also non-smoking room smelled of cigarette smoke. Room very cramped.

Friends_and_family Family

10/10

Exceptional

16 Aug 2019

Verified traveler

I’d stay again

It was great! The staff were nice and accommodating and the place was clean.
Would definitely stay again

Family

2/10

Poor

01 Jul 2019

Verified traveler

Worst hotel EVER! When we first checked in, the first room was filthy, garbage was overflowing out of the trash cans and bed had definitely been slept in. The front desk clerk was apologetic and found us a different room however the air-conditioner did not work. She assured me that she would have it fixed by the time we arrive back from dinner. When we arrive back, the air-conditioning was not fixed and she found us a fan but unfortunately, that did not help. It was 85° inside that room, we were on able to sleep the entire night. At 7 o’clock in the morning, we checked out and the front desk clerk stated that it was “ impossible“ that the air conditioner did not. work. He went into the room and indeed the air conditioner was not working. He offered us a free breakfast but we needed to catch a train and Could not take you up on his offer. Avoid this property at all costs.

Leisure Family

8/10

Excellent

01 Apr 2019

PHILIP

Served the purpose for overnight stay

Partner

6/10

Pleasant

13 Mar 2019

Tina

clean but not so comfortable

the room was very small and very cold. put the heater on but the noise meant we couldn't sleep and we needed to get up early next morning to drive. no one answered the reception bell the following morning for us to check out so we left. car parking facilities ok but advertise as secure but they don't close the gate and if no one answered us ringing the bell to leave who is watching the car park.

Partner

8/10

Excellent

08 Mar 2019

Verified traveler

Good Hotel

Lovely hotel. Not a lot around. Food in Restaurant Devine

Partner

8/10

Excellent

09 Jan 2019

kevin

Business trip that was close to teh customer site.

was nice and relaxing after work . was very convinient for my customer visit.

8/10

Excellent

14 Dec 2018

Aasheesh

Excellent Well Comforting Stay

Stay was very nice

Friends

10/10

Exceptional

03 Dec 2018

Matthew

Inter V's IBIS

I normally stay in the IBIS hotel around the corner. I found this hotel to be better and would definitely stay again.

8/10

Excellent

19 Sep 2018

Ron

Handy for a conference at the Pullman and Good for the Tram to the City. Lake nearby is nice and convenient if you are coming by car. Not many facilities in the immediate area. Friendly staff.

8/10

Excellent

11 Sep 2018

Joanne

Good location for the convention centre

Lovely hotel, modern, clean and very helpful and efficient staff.

Location, although not on the lake, is only a 5minute walk away. But not an awful lot to do at the hotel end of the lake apart from sit on a bench and watch the ducks!

The tram that goes into the centre of Bordeaux is right by the lake, as cheap as chips and runs every 20 minutes or so. Well worth a visit into the centre of this beautiful city, totally unexpectedly lovely.

WiFi was a bit sketchy and the room not the most spacious, however it had all that was required for a night or two.

The buffet breakfast was a nice touch, plenty of fresh and different breads, yoghurts, cheese and ham and various pastries.

Good value for money, clean, comfortable and conveniently located hotel.

Partner

4/10

Poor

01 Sep 2018

Pippa

Still not worth it for a motorway stopover

We weren’t expecting luxury, this being a one night stop over, but it was still disappointing all the same. In our first room the tv was broken. We swapped rooms but then the shower wouldn’t drain. The WiFi was broken too and the air con was centrally controlled and pretty much useless. It seemed clean ish but the rooms were also very cramped.

Partner

8/10

Excellent

03 Aug 2018

Verified traveler

Good place to stay

Original room had a bird in it the staff were very efficient and friendly and gave us a new room. Only thing i would complain about was the price of breakfast. €10 for some pastry, yoghurt, fruit, juice and tea or coffee.

Partner

4/10

Poor

26 Jun 2018

Verified traveler

Inconsistent hotel

Arrived on a Thursday night. Check in was very speedy stress free, we checked in by Laura. She seems to be this hotels best staff member. Other staff members were not as pleasant or as interested in being employed by the looks of it. Overall the hotel is too far from the centre for the staff to behave as if guests are an inconvenience, there is a tram stop 5 mins away and it takes approx 15 mins from there to reach quinconces, if the staff had been better. I may have had a different point of view

10/10

Exceptional

14 Jun 2018

John A

Hotel excellant food ind restaraunt could be better considering thr price.

Partner

8/10

Excellent

02 May 2018

John

Ten minutes walk to the tram

Partner

8/10

Excellent

16 Mar 2018

Richard

Good budget hotel near Bordeaux FC

Looking for a good value hotel near the Bordeaux football stadium with free parking, and links into the city centre

This great hotel came up trumps.....10 mins walk to the stadium, 5 mins to the tram stop into town

10/10

Exceptional

10 Nov 2017

mr dean

Very welcoming

Partner

8/10

Excellent

04 Jun 2017

Jean

No Restaurant available after Friday. Not good!

Partner

10/10

Exceptional

28 Mar 2017

ramon

Very happy at apalonia

The hotel was great for what we paid.

Family

6/10

Pleasant

08 Oct 2016

Nilda R

uncomfortable

We were supposed to be 4 people, but we traveled only 3 our first room had 2 beds on top of us which we have to reach by a dangerous stairs which was folded to the wall we had to move because the bathroom was clogged next room also was uncomfortable and also that bathtub was clogged.

Family

10/10

Exceptional

06 Jun 2016

CHEE CHING

Pleasant stay solo

Overall friendly and comfortable stay. Twinroom is great for 1 person or 2 slim people. Have McD and Italian restaurant 5 min walk away. Breakfast not included, but you can eat in the hotel restaurant at less than €10. Staff speak fluent English, no problem in communication. 10min walk from tram station and exhibition centre. Highly recommended to people who are staying for conferences and visiting city centre. Take line C tram line can take you from exhibition center to city center and train/bus station for traveling to and from airport.

8/10

Excellent

06 Sep 2015

Ann

Lots to do

We visited this hotel with our 2 boys who thought it was the best hotel ever, as it had an upstairs where they could sleep. There was a McDonalds and a bowling alley next door.

Family

2/10

Poor

23 Aug 2015

Stacey

Don't bother unless you hate your husband

The rooms are TINY. Barely enough room to get your luggage in to. And then you have to side step to get around your luggage. The bathroom is actually the biggest part of the room - and yes I considered sleeping in the tub. It was very clean which was a good positive but the child sized single beds are ridiculous. In this day and age hotels should have proper,comfortable beds for adults not single beds out of the 1940's. Married people sleep together. We also requested extra blankets and pillows and an hr later the concierge showed up with one blanket as there was nothing else to be found in the hotel.

Family

10/10

Exceptional

15 Aug 2015

Verified traveler

Super friendly staff! We booked this hotel as a one night stop off on our way to Madrid. We were surprised by the quality of the room and hotel.

Partner

6/10

Pleasant

13 Aug 2015

Auelde

Good

not bad for the pruce

Family

6/10

Pleasant

07 Aug 2015

Verified traveler

room was clean.

Elevator broken. Had to use stairs to second floor. Massive stain on threadbare carpet on second floor corridor. Place was being painted however. Had dinner that was mediocre. Breakfast ok, just!!

10/10

Exceptional

02 Aug 2015

Christopher

Excellent .

Stayed here as a half way point travelling down to Spain. Excellent location ,not too far off the main route. Secure car park . Clean and tidy and very quiet room just what we needed for our over night stop. Would highly recommend and would use again.

Family

10/10

Exceptional

31 Jul 2015

phil

Holiday

Lovely stay but a bit far out which we were happy about

8/10

Excellent

01 Jul 2015

christopher

We stayed here as a stop of on our drive to spain, its was a nice hotel with lots of parking and breakfast was good but was more of a continental breakfast. But i did have a slight problem as wehad a special request for a cot in our room, but when we got in our room there was no cot. I went down to reception to get one and was told, no as i didnt request one and they didnt have one. But i showed him my booking confirmation and he did he's best to find one, which he did but i had to put it up and sort out bedding, not really what you want after being on the road for 16 hours.

Family

10/10

Exceptional

11 Apr 2015

brigitte

good value for money

the staff was very friendly, rooms bit on the small side

Family

8/10

Excellent

25 Dec 2014

Verified traveler

Good for a nights stay while on the go.

Clean no fuss place for a nights stay while on the go.

Would benefit from english tv channels for news and weather.

8/10

Excellent

01 Sep 2014

Robin

Moderately priced accommodation, ideal for one

Hotel Apolonia was quite readily accessible by cheap tram and bus from the railway station. The staff were affable and helpful and not a bit officious. Good breakfast and evening food available. Room had little spare space but was perfectly adequate for a lone traveller, with reduction in price for one occupant. Staff help included ordering cabs, sorting out customer's phone problem..... Room diligently cleaned daily and the hotel was attractively presented for a modestly priced place to stay. No obvious deficiencies.

4/10

Poor

24 Aug 2014

Verified traveler

One night is about all you can handle.

The hotel has placed their washrooms just inside the front entrance so our first impression was the smell of toilets. The room was smaller than anyone could ever imagine and the access to the \"loft\" is a ladder hinged to the wall that you have to retract to get to the bathroom. This was a four person room and you could barely fit two! Its not worth $130 Canadian a night.

6/10

Pleasant

21 Nov 2012

wilma

too far from city center

too far from city center. Taxi each way to city center 25.00 euros

Family

6/10

Pleasant

13 Sep 2012

Vladan

only for people with the car

Not bad for people with the car; but not for the people who are using public transport.

6/10

Pleasant

10 Sep 2012

Verified traveler

Tiny but clean rooms

Stayed in a twin room with a friend for a business meeting. Room is so small that after 2 beds, hardly any space left to stand. TV does not show any English channel. Breakfast for 9 euro is not worth. McDonald's is very close and 3 minutes walk. Hotel is half an hour away from city centre with cheap and good bus/tram link. You need to change one bus though (not a direct service). AC in the room was working well. Reception staff was friendly but spoke little English. My businesses trip was successful so happy in general.

4/10

Poor

25 Apr 2012

Verified traveler

Near Bordeaux

I was very dissapointed with the size of the room. The facilities were very basic, not what I expected given the star rating of the hotel. I travel extensively in Europe and I expected more from the description on the website.

8/10

Excellent

17 Aug 2010

Thomas

Hoyel Restaurant Kyriad Lac Bordeaux.

Overall, I thought this was an excellent little hotel. Although not in Bordeaux City Centre, it is beside a bus stop which the centre is only 20min bus/tram ride away. For me, the advantage of its location was its proximity to the Lake. Literally only a few minutes walk away. The room was comfortable with TV, teamaking facilitiies. The staff were friendly helpful and courteous always and I would use this hotel again and would have no hesitation in recommending it to my friends.

6/10

Pleasant

13 Jul 2026

Laurent

Rien à dire sur la chambre
Juste la cheffe réceptionniste très désagréable

Partner

8/10

Excellent

03 Jul 2026

Germain

Efficace tres bien

8/10

Excellent

29 Jun 2026

Edurne

Personal muy amable y aparcamiento gratuito

Partner

8/10

Excellent

28 May 2026

MARC

Chambre très correcte et propre

Self

8/10

Excellent

07 May 2026

Senedo

Les chambres sont très bien entretenues.

Self

8/10

Excellent

24 Apr 2026

Senedo

Personnels très chaleureux. La chambre impeccable.

Self

8/10

Excellent

17 Apr 2026

pascal

chambre un peu petite

Self

6/10

Pleasant

04 Apr 2026

florent

Le personnel est top du restaurant
En revanche une des responsables a refusé avec c prétextes pour ne pas me donner ma facture prétextant que c est hôtel .com qui devait me la donner on voyait bien. Que ça la faisait suer pour rester poli
Dans ma confirmation hôtel.com c est bien indiqué que la facture est a récupérer à l hôtel car j avais opté pour un règlement sur place
Et j ai du rappeler pour l obtenir, ce qui est a mes yeux vraiment gonflant
Je voyage depuis 25 ans dans tous les hôtels et c est assez rare ce type de comportement qui va faire que je n irai plus dans cet hôtel

8/10

Excellent

20 Mar 2026

Senedo

Bon lit.

Self

8/10

Excellent

11 Feb 2026

Laurena

Bon hôtel rénové à l’intérieur et bon accueil.

Business

10/10

Exceptional

10 Feb 2026

Abdel

La chambre était impeccable
Le personnel vraiment gentille et professionnel
Florine elle fait son travail bien comme il faut

6/10

Pleasant

31 Jan 2026

Marion

Rien d’exceptionnel. Chambre bouillante

10/10

Exceptional

30 Jan 2026

Charlotte

Chambre propre

Business

10/10

Exceptional

10 Jan 2026

Alexandre

Le personnel était très accueillant, l'hôtel est propre ainsi que la chambre.
Super rapport qualité prix, je recommande

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Tetiana

The reception staff alone win this hotel 5*

8/10

Excellent

11 Dec 2025

didier

Bon accueil
Confort très correct

Self

8/10

Excellent

05 Dec 2025

Philippe

Personnel sympa mais pas de chauffage sans être prévenu avant notre visite

Business

10/10

Exceptional

02 Dec 2025

Emmanuel

Personnel chambre restaurant

Business

8/10

Excellent

02 Nov 2025

Julie

Chambre propre et cosy. Lit confortable.

Friends_and_family Friends

10/10

Exceptional

19 Oct 2025

CECILE

Equipe très accueillante, aimable et à l'écoute. Le service est au top!

Business

8/10

Excellent

09 Oct 2025

Laurence

pas de commerce a proximite

Business Self

8/10

Excellent

30 Sep 2025

laurent

Tout était ok mais au deuxième jour nous n'avons pas eu de verres à disposition.

Partner

8/10

Excellent

31 Aug 2025

Peter

Alles was man für Übernachtungen, braucht ist vorhanden.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Thierry

C'est très bien !

Personnel vous accueillent très a l'écoute et agréable
Le plus un restaurant avec du personnel impliqué, qui cuisine, partage son travail et avenant
Chambre très sympa et très propre, avec tout le confort qu'il va avec
Un tarif très raisonnable pour Bordeaux par rapport à la qualité de service
Le petit point negatif, le personnel du matin moins souriant , mais c'est pas très grave vue l'ensemble du service

Business

8/10

Excellent

23 Jun 2025

Valkiria

The hotel staff were extremely nice, prepared to help all the time. There were no fridge in the room, though it was possible to store something in a fridge in the reception area. The hotel is in a strategic area if you want to discover the region. For Bordeaux downtown a bit too faraway.

Friends_and_family Friends

8/10

Excellent

19 Jun 2025

JP Rinaudo

Chambre refaite, établissement suffisant pour y dormir. Pas de PDJ ni repas pris sur place, donc pas d'avis sur ces 2 points

Business

8/10

Excellent

06 Jun 2025

Gregory

Bon hôtel très propre et confortable, attention cependant le quartier est assez bruyant avec les motos et les voitures, mais j y retournerais avec plaisir.

Business

10/10

Exceptional

30 May 2025

Jean Marie

Parfait

Business

10/10

Exceptional

19 Apr 2025

Granger

Agréable

Séjour agréable dans l'ensemble et personnel pas très chaleureux au premier abord et en les incitant apres aux échanges.... cela est bien plus agréable
Le choix de l'hôtel avait été effectués car affichés hôtel-restaurant malheureusement fermé dès le vendredi soir . Il manque un partenariat avec des restaurateurs a proximité les jours de fermetures

Business

6/10

Pleasant

28 Feb 2025

Jean Francois

Good hôtel for sleeping, not for breakfast

8/10

Excellent

24 Feb 2025

Benjamin

Hôtel sympa mais petite chambre

Hôtel et personnel sympa.
Chambre confortable mais très petite, pas d’emplacement bureau pour se mettre sur le pc

Business

6/10

Pleasant

02 Feb 2025

Verified traveler

Déçu de la chambre confort

Lit pas assez grand. Déçu de la chambre confort

Business

10/10

Exceptional

26 Nov 2024

EMELINE

Merci à patrice superb pro

Business

10/10

Exceptional

09 Oct 2024

Joel

Sympathique

Business

6/10

Pleasant

04 Sep 2024

FABIEN

Odeur d'égouts dans la salle de bain

Business

10/10

Exceptional

10 Aug 2024

MARIA BEGOÑA

El hotel todo nuevo, limpio, camas cómodas, aparcamiento gratis, tranvía cerca, lo único que he echado en falta es un vaso grande y un minibar.

Leisure Partner

10/10

Exceptional

24 Jul 2024

Silvia

.

8/10

Excellent

19 May 2024

anne

A

Business

8/10

Excellent

09 May 2024

Melanie

Sehr gutes Hotel im Preis Leistungsverhältnis.
Das Hotel liegt für die Durchreise in unmittelbarer Nähe der Autobahn. Ansonsten ist dort aber nicht viel. Der See ist leider auch sehr von Beton und Straßen umgenben

Leisure Pet

10/10

Exceptional

30 Apr 2024

Patrick

Bon accueil. Très bon séjour.

Partner

2/10

Poor

28 Mar 2024

Armando

Estadia negada apesar de confirmada

A estadia embora estivesse confirmada no site hotels. Foi-me negada no check-in e o recepcionista sendo muito pouco simpático para não dizer pior, não apresentou solução.
Fiquei sem estadia e á porta do hotel após falta de simpatia ou solução do recepcionista do hotel. Pouco profissional ou nada nesmo.
Lamento imenso, nunca tal me tinha acontecido, se não me for apresentada uma razão plausível, não irei usar mais o hotel.com

Friends_and_family Family

10/10

Exceptional

01 Mar 2024

Christophe

Séjour

L'hôtel en travaux

Business

10/10

Exceptional

24 Nov 2023

Hubert

Excellent rapport qualité services bar restaurant bowling et karting en face

Business Self

4/10

Poor

13 Nov 2023

thierry

chambre loft avec tv non fixé au mur etat moyen de la chambre

Business

10/10

Exceptional

24 Sep 2023

Celine

Nous y séjourneront à d'autres occasions sans hésiter.

Leisure Friends

10/10

Exceptional

06 Aug 2023

JEAN-MARIE

Très bon hôtel

Rien à redire. Nous avions une chambre exécutive rénovée à laquelle rien ne manquait

Partner

10/10

Exceptional

16 Jul 2023

karine

Heureuse

Petit séjour très bon accueil de la part des employés et des responsables. Chambre propre, grande et silencieuse.

Self

10/10

Exceptional

12 May 2023

Hans

Een goed hotel met ontzettend vriendelijk personeel. Ik heb er heerlijk geslapen en ook uitstekend gegeten. Het was maar voor 1 nachtje, maar had er ook graag langer verbleven. Enige moeilijkheid voor mij persoonlijk was, dat er een MacDonalds op maar 200 meter lopen zat ;)

Leisure Self

8/10

Excellent

11 Oct 2022

Anthony

Best Western Economique

Un hôtel premier prix avec un confort minimum et des chambres réduites. Il ne faut pas s'attendre à un Best Western classique.

Business

10/10

Exceptional

24 Sep 2022

Isabelle

Très bon hotel-restaurant

Bien que l’hôtel soit bien rempli (notamment avec des groupes de voyageurs), mon séjour d’une semaine a été calme et reposant, à la fois pour travailler dans la chambre après dîner sans être dérangé par du bruit et pour bien dormir. La climatisation est très efficace (pour ceux qui, comme moi, ne supportent pas la moindre chaleur), un ascenseur permet de faire rouler ses bagages sans les porter en étage, le plan de travail en chambre constitue un bon bureau avec au moins 3 prises électriques pour son matériel. Le seul désagrément était pour moi les commandes de lumière qui ne me paraissaient pas logiques. Autre point fort de l’hôtel : le restaurant, où j’ai dîné tous les soirs avec un choix, plus varié que la carte ne pourrait le laisser croire, de plats vraiment savoureux, le tout à un prix raisonnable (formule 1 plat ou 2 plats ou 3 plats). Cerise sur le gâteau : tout le personnel parle bien anglais et la clientèle cosmopolite vous fait voyager comme dans une Tour de Babel. Enfin, ne pas se fier à l’apparence extérieure de l’hôtel qui n’est pas très flatteuse : le service décrit supra et la décoration de la salle de repas ou de l’entrée rendent le séjour vraiment agréable, dans un établissement qui mérite ses 3 étoiles.

Business