Mondrian Bordeaux Les Carmes

France , Bordeaux
BORDEAUX, 81 Cours Du Medoc
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75 reviews shown

10/10

Exceptional

11 Mar 2026

HOWARD

Stunning hotel with top notch staff and amenities

Family

10/10

Exceptional

08 Mar 2026

Saskia

Hotel is slightly outside the city, but if you don’t mind grabbing a cab or walking 30-40 min, it’s perfect. Property is in great condition, breakfast was good, and spa/gym was nice. Good value for money.

Partner

10/10

Exceptional

30 Jan 2026

Christopher

Locker staff, fantastic room, really comfy bed, great pool, sauna & steam room. The staff were so kind and helpful, the customer service was next level! Food was great! Everything about this hotel is 10000%, I highly highly recommend!!!!

Leisure Partner

10/10

Exceptional

13 Jan 2026

Julia

Clean room and really helpful staff team

Leisure Friends

10/10

Exceptional

21 Dec 2025

Gary

The hotel is a great place to stay, from the valet parking on arrival to the charming check in staff everything went smoothly.
The rooms were sheer luxury and well equiped, great lighting and a comfortable bed.
I would recommend staying here and would be happy to return.

Business

10/10

Exceptional

20 Dec 2025

Elea

Perfect!

Leisure Partner

10/10

Exceptional

27 Nov 2025

Chase

Amazing place and spa. Excellent accommodations.

Leisure Self

8/10

Excellent

26 Nov 2025

Edward F

None

10/10

Exceptional

24 Nov 2025

laurence

La chambre est très confortable, ainsi que la literie.
La piscine est très belle et agréable;
Enfin, bien sur, le restaurant est toujours incroyable.

Partner

10/10

Exceptional

20 Nov 2025

Linda

Beautiful room designed for guests to feel peace and calm.

Leisure Family

10/10

Exceptional

13 Nov 2025

Ernesto

Before we even arrived, Hugo was helping us coordinate wine tastings between the left and right bank wineries, and he did an amazing job. And we cannot say enough wonderful things about the staff, including Margaux, Alexis and Tess!! These ladies were there at every turn making our stay as fabulous as possible!! The food was out of this world, and there aren’t many places where you can enjoy a Margaux by the glass. We loved every minute of it, and forward to coming back!

Partner

6/10

Pleasant

13 Nov 2025

Leon

Staff was very pleasant and as helpful as they could be. Refrigerator in our room was unplugged and was not cooling which caused all we had there to spoil.
We were supposed to receive 2 complimentary drinks upon arrival but no one offered and we did not realize till we checked out.
Rooms are very clean, new but a bit tight. great patio, great restaurant and spa.

Leisure Partner

10/10

Exceptional

09 Nov 2025

ELISABETH

Belle décoration des chambres
Une jolie adresse

10/10

Exceptional

23 Oct 2025

Mayelin

Amazing hotel, not in the center, but for us was the best option going out of the city everyday. The valet service was impeccable, rooms are beautiful, the smell in the hotel common areas were sublime, the best option for our stay in Bordeaux.

Leisure Family

10/10

Exceptional

12 Oct 2025

Ailed

Amazing Hotel, beautiful, comfortable, elegant, cozy…

Leisure Partner

8/10

Excellent

06 Oct 2025

Alexandra

Loved the modern style and luxury of this hotel, the quality of the bed, bathroom fixtures, towels, coffee (Lavazza in room)
Didn’t like how dim in room lighting was and gym a bit sub par for a luxury hotel.
Other issues:
- I arrived after 11 PM, and person at front was unable to check me in and took >10 minutes to get someone who could. Did not offer me welcome drinks that came with my reservation; had to ask someone else the next day. inflexible with a late checkout without paying, and although let me to use the gym there was no place to shower. Overall, I felt checkout experience was overly rigid considering I departed on a non sold out Sunday.
The other disappointment was persistent notification of staff about a broken bracket/handwash on floor. Staff said would fix multiple times and never did.
Twice came into broken cleanser, and bracket on the floor

Leisure Partner

10/10

Exceptional

04 Oct 2025

Douglas

Beautifully appointed.

Partner

10/10

Exceptional

03 Oct 2025

Charles

5 Star staff in a nice 4 star hotel. On the north edge of Bordeaux in an area that is gentrifying . The beautiful old building’s facade was kept and a very modern new hotel built behind it.
The secret of this hotel is the fabulous

Partner

10/10

Exceptional

03 Oct 2025

Kara

Un magnifique hotel! Très propre, calme et service exceptionnel. Le fait que l’hotel ne soit pas en plein centre-ville ne nous a pas dérangé, et rendait les trajets du matin et du soir plutôt charmant le long des quais.

Leisure Partner

10/10

Exceptional

27 Sep 2025

Francisco

Super clean is amazing a restaurant food was exceptional. I’m having definitely be back beautiful Hotel.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Sudeep

Stylish little bolthole

Brilliantly designed room. Exuded a sense of style and comfort. Loved my brief stay in it.

Business

10/10

Exceptional

14 Sep 2025

Sharon

Beautifully appointed room. Quiet and private location. Well appointed gym although very small. Nice pool and sauna but with weird rules that aren’t obviously published anywhere - expect a telling off from the ‘wellness’ staff if you don’t follow the mystery rules! Bar is very nice, a great space to relax and service there was outstanding. Restaurant looked lovely too, but with dinner service not starting until 7pm, we didn’t bother - plenty of other equally good/better options nearby. We didn’t have a car, but the bus and trams in Bordeaux are cheap, regular and safe, and the hotel is less than five minutes from stops in almost every direction.

Leisure Partner

6/10

Pleasant

10 Sep 2025

MICHEL

Viaje de aniversario por Bordeaux, llegamos al hotel 3:30 y después de 15min de fila a hacemos check in para que nos digan que el cuarto no está listo. Después de tour por la ciudad, llegamos como 9:20 a que nos den un cuarto. Muy bonito pero no sirve el AC. Muchas llamadas a recepción y finalmente nos cambian de cuarto a uno muy bonito y amplio pero con mucha luz y mucho ruido pues es el último (138). El día siguiente en el bar muy lento y malo el servicio. El hotel es muy bonito y tal vez tuvimos mala suerte.

Partner

10/10

Exceptional

09 Sep 2025

Rebecca

Overall the stay at this hotel was excellent from check in, to breakfast, through dinner and cocktail options as well as the amenities, everything was well thought through. My only comments are that we did not receive our VIP perks, water was €12 & with the temperatures this is excessive even for a 5* hotel. Finally the aircon was great but every evening it was turned off so in the evening it was difficult to sleep.

10/10

Exceptional

25 Aug 2025

Amandeep

Architecturally the hotel is very pleasing to the eye with the limestone exterior and modern entrance. The hotel is in very good condition and smells lovely. All of the facilities were excellent and clean. The staff were all very friendly and helpful. Special thanks to Valentin, Enzo, Pierre and Barbara. The rooms and bathroom were very stylish and clean. The hotel was busy but there was minimal noise in the rooms even at the weekend. Food in the restaurant was good but I wouldn’t really bother with breakfast. There are plenty of bakeries nearby. The restaurant manager, Clemance, came over to talk to us and was very pleasant, as was Elodie who served us. While the hotel is far from the golden triangle you can get there in 10 minutes in an uber or the tram which is less than 10 minutes walk away. I preferred the distance as Chartrons is quieter. There are lots of restaurants nearby especially around Halle Des Chartrons. The pizza place next to the hotel is good for a quick pizza. I didn’t go for a swim but the pool looked very nice. The gym has 2 treadmills, a rower and an elliptical. There are plenty of weights but only one bench. All the equipment is new techno gym. The courtyard is also great to sit in. I would definitely stay again and recommend the hotel.

Leisure Family

6/10

Pleasant

20 Aug 2025

Christopher

Surrounding area is really not nice at all but property is fine and tram walkable in 10 mins. Service was hit and miss.

Leisure Family

8/10

Excellent

18 Aug 2025

frederick D

Very attractive rooms and facilities. The air conditioning was not up to its yask on a sweltering day; room was very warm and humid. Staff was attentive and nice

6/10

Pleasant

18 Aug 2025

Paul

Nice facilities and room - clearly 5* - but food, location and general disorganisation when busy take the shine off the experience. Somewhat far from Bordeaux centre and area around the hotel fairly dirty ad unattractive.

Leisure Partner

8/10

Excellent

15 Aug 2025

Paul

Lovely hotel BUT shocking Restaurant Service

Hotel 100%
Hotel Staff were fantastic, friendly and attentive. Room cleaning was 100% and the pool area fantastic. HOWEVER - restaurant staff were the opposite :
-Asked for Menu 3 times on one occasion - did not turn up
-4 of 5 drinks delivered to us had spilled on they tray
-Food delivered when places was not set - had to wait further for implements
-When requesting milk for the room - 2 x we’ll deliver it to your room failed - so waiting in reception was the option that worked
- Free drinks voucher was met with - non non non .. you must order from a different drinks menu ?? Of course this turned up once after 3 requests ..
TEACH your menu staff how to use a Tray and concentrate for more than 30 seconds when someone has a request.
Food was good when you managed to get some .
Restaurant - major FAIL!

Partner

10/10

Exceptional

14 Aug 2025

Verified traveler

I had a wonderful time here, the staff were tremendous and the hotel was so beautiful.

I would highly recommend for anyone travelling to Bordeaux to go to this hotel!

Thank you to all the staff

Partner

10/10

Exceptional

04 Aug 2025

JEAN LOUIS

Un hôtel neuf et très confortable

Un excellent hôtel, neuf avec de grandes chambres très confortable et parfaitement équipées
Un peu excentre par contre
Restaurant japonais excellent mais service ultra lent, à la limite de l’insupportable

Partner

10/10

Exceptional

01 Aug 2025

Nicola

Stunning

Gorgeous hotel, the interiors are really beautiful and the service from all staff was just as good. We didn't eat here but we enjoyed drinks in the courtyard, and the spa facilities.

Partner

10/10

Exceptional

31 Jul 2025

Verified traveler

You've found your hotel.

Wonderful, helpful, & polite staff. Always ready to assist. Very attentive. Same with the restaurant staff. Cleanliness was outstanding. Room service were excellent & friendly. Definitely rated 5-star with good reason.

Self

10/10

Exceptional

28 Jul 2025

Shaun

Excellent hotel

Leisure Partner

6/10

Pleasant

27 Jul 2025

Catherine

The building and interior design is beautiful. Within walking distance to Citi Du Vin but a longer walk to main parts of Bordeaux. Staff are very polite and helpful but also quite often forgot our orders

10/10

Exceptional

27 Jul 2025

Randolph

Very nice hotel and even better staff.
We felt very well looked after.
The area just around the hotel isn’t super interesting but it’s a quick ride to shopping and walking areas in the city center.

Leisure Family

8/10

Excellent

25 Jul 2025

Georges

Almost perfect

Beautiful modern hotel. I didn't give 5 stars because room service after 11pm is terrible (club sandwich was inedible) and you should be ok with a somewhat remote location (40 min walk from downtown)

Partner

10/10

Exceptional

22 Jul 2025

Randolph

We loved the hotel and the staff.
The property is within easy walking or driving distance of the central areas of Bordeaux.

Leisure Family

10/10

Exceptional

19 Jul 2025

Comfortable with good wine list

Very comfortable hotel. Swimming pool and spa area good. Received lovely upgrade, with very comfortable room. Excellent bar staff, cocktails and wine list. Sommelier very knowledgeable and helpful.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Hans

Great staff and location.

10/10

Exceptional

14 Jun 2025

Kimberley Joan

Beautiful property with Excellent customer service.
Delicious breakfast. Wish my son and I could have stayed longer to enjoy dinner Morimoto!
Next trip!!
Will definitely stay here again!!

Leisure Family

10/10

Exceptional

14 Jun 2025

Anna

Best stay experience so far! Flexible check in hours! I was able to check in at 1:30pm! Great help! Spacious and beautifully designed room! Incredible spa experience! Highly recommended!

Leisure Self

10/10

Exceptional

02 Jun 2025

Matt

Very quiet and nice hotel, great pool area, spa and gym. Restaurant was great but appeared to have some new servers that lacked in ... service and knowing a how a meal progresses.

Leisure Self

10/10

Exceptional

31 May 2025

Prakash

We had a wonderful stay at the Mondrian, with great service. One small thing troubled us.,.. we did not want breakfast in the mornings of our stay, we only wanted coffee. I didn’t make coffee in my room because there was no milk. We went to the restaurant on the ground floor and told them we are guests and only wanted coffee. They brought us coffee but charged us 12 euros. This is an expensive hotel so I was surprised we had to pay for coffee!

Leisure Partner

2/10

Poor

14 May 2025

Nasrine

The hotel needs to take further strides with improving customer services and enforcing diversity and inclusion. There were multiple occasions that occurred during the visit where the hotel fell below the standards of a five star establishment. I would not be returning unless extensive training has been given to key members. Despite the negative experience, Vincent was amazing and I cannot fault how he made our stay wonderful, despite these disgusting moments.

Leisure Family

10/10

Exceptional

12 May 2025

Nancy

A beautiful glowing gem of a hotel.
Thank you!

Leisure Partner

8/10

Excellent

28 Apr 2025

Patricia

The hotel is beautiful new and bright. Although our room had no view, the bed was comfortable and the room was quiet. We really enjoyed our stay
The front desk team is on top of things. They made our arrival and leaving pleasant. In particular I would like to thank Eloise for her outstanding client service 👍

Leisure Partner

10/10

Exceptional

27 Apr 2025

Richard

Excellent staff, friendly service

10/10

Exceptional

15 Apr 2025

Marjo

This is a lovely and very modern hotel. Amenities were great (hamam, pool, gym, etc) although we didn't have time to use them. Service was impeccable -- everyone was super attentive -- and the breakfast was great. Highly recommend!

Leisure Family

10/10

Exceptional

14 Apr 2025

Karen

Highly recommend ! Fantastic hotel

Leisure Family

10/10

Exceptional

07 Apr 2025

Vincent

Wonderful experience

Partner

10/10

Exceptional

02 Apr 2025

Andrew

Great hotel.

This is an amazing hotel. Service and comfort and style.

Location is a little out of the way from downtown but it’s a pleasant walk or short uber.

Really liked this hotel and had a wonderful stay.

10/10

Exceptional

30 Mar 2025

Lorena

We stayed 4 days in this beautiful hotel, and it was amazing, since you enter through the door the staff is extremely kind.
The facilities are modern, clean and beautiful, the rooms are elegant and very comfortable.
The restaurant is excellent.
It’s close of the main attractions but at the same time far from the noise.
I highly recommend this Hotel.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Leigh

More than 5 stars!

Incredible staff. Gorgeous hotel. Amazing design. Sumptuous rooms. Wonderful spa. So many reasons to come back but the best thing was the staff. I’ve rarely been to a hotel where everyone is so kind, professsional and friendly. Go, you won’t regret it!!!

Self

10/10

Exceptional

25 Mar 2025

Joanne

The rooms are luxurious and quiet. We only stayed one night - enjoyed the walk ability of the location. The bed was comfortable with beautiful linens

Leisure Partner

10/10

Exceptional

23 Mar 2025

Carla Beth

Gorgeous modern classy hotel. would stay there again.

Leisure Friends

10/10

Exceptional

23 Mar 2025

Cedric W

The property is immaculate, elegant and the service is definitely 5 star. Has a decent gym and a lovely indoor heated pool / steam room area that is great! The room layout itself was beautiful, well planned and spacious. The shower was super easy to figure out. Has a delicious breakfast buffet. Honestly, i will probably seek to stay here every time I return to Bordeaux.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Graham

Amazing 5 star hotel. Perfect in every detail
Staff were exceptional and the property is magnificent
A true gem.

Partner

10/10

Exceptional

29 Jan 2025

Alejandro

Staff and restaurant are both excellent attributes of this hotel!

Leisure Family

10/10

Exceptional

25 Jan 2025

Celia

Canon super autant le restau au l’hôtel foncez y

Business Partner

8/10

Excellent

17 Jan 2025

Verified traveler

Close to Perfect

The staff was incredibly friendly and mostly had great follow through. We were a little bothered and surprised that we could not have a place to enjoy a glass of wine we had brought with my clients without paying huge corking fees. Also our room had a couple things not working - nothing major but we had to ask twice for it to be addressed. The restaurant is delicious, the valets were wonderful and the breakfast staff very detail oriented and great service.

Business

10/10

Exceptional

16 Jan 2025

Romain

Top 👍

Hôtel exceptionnel et super restaurant

Business

10/10

Exceptional

15 Jan 2025

Kristos

We had a great time

Leisure Partner

10/10

Exceptional

06 Jan 2025

Chao

Perfect for short stay

Beautiful room and bed is extremely comfortable….

Friends_and_family Family

10/10

Exceptional

31 Dec 2024

yann

tres bel endroit

très bel hotel aux chambres tres confortables. l'hotel était plein et pourtant le calme y regnait. tres bon couchage. personnel en tres grande majorité tres avenant et prévenant. petit déjeuner pantagruelique et de tres bonne qualité. rien à redir

Partner

10/10

Exceptional

18 Dec 2024

Amie

We were sorry we only had one night at Mondrian, as it would have been nice to try the in house restaurant. The room was very nice, staff were attentive, and the location is very central. We would stay there again!

Leisure Partner

10/10

Exceptional

11 Nov 2024

Carole

Property is beautiful and staff are incredible. It is a 15 minute walk into the main area of Bordeaux however if you plan to visit wineries and are driving yourself, this is a wonderful option as you can park your car here which isn’t an option at the hotels in the centre de ville. 5-star experience.

Leisure Friends

10/10

Exceptional

04 Nov 2024

Marina

Registration person exceeded my expectations in service.

Leisure Family

10/10

Exceptional

28 Oct 2024

Francesca

Beautiful property, service and staff were excellent

Leisure Partner

10/10

Exceptional

18 Oct 2024

Catherine

New property with pool and spa, beautifully decorated and fabulous restaurant on the premises. Very relaxing - loved it!

Leisure Partner

10/10

Exceptional

14 Oct 2024

Verified traveler

Thoroughly enjoyed our stay. Hotel well placed for our day trips. Staff very polite and helpful. Meals delicious.

Partner

8/10

Excellent

13 Oct 2024

KIM

Beautifully new but architecturally strong. Lovely indoor heated pool and saunas. I liked the fact that it was away from city centre. Parking expensive though.

8/10

Excellent

06 Oct 2024

John

Ok. It's a nice place. My wife gives it 5 stars I give it 3 based on what I expected. Positives is that it is new and the staff is kind. Bed is very comfortable. Nice restaurant.
Negatives. 20 minute walk to the downtown attractions. Very small room. Basically a bed you can walk around. Mood lighting everywhere but this is their artistic choice. Loud DJ music until 1130pm on Friday you hear easily from the room. Weird signage. Large door says restaurant. Small door says Hotel Spa. I was looking for Hotel entrance. They said it's Hotel and Spa entrance after I passed it. Wanted coffee and a croissant for breakfast not their buffet and initially was turned away but a manger saw this and we gave it to us.
Nice place. Not perfect though unless you like quirky.

Leisure Partner

10/10

Exceptional

02 Oct 2024

Paul

Lovely hotel, great staff, awesome food and a fabulous ambience!! I could write an essay on it, but hopefully my truncated description will convey our high regard for this hotel. Each time we visit Bordeaux in the future, this will be our hotel of choice. Well done, staff!!

Leisure Partner

10/10

Exceptional

10 Sep 2024

Heidi

It was just a bit far from places we wanted to visit and dine. But a lovely hotel and staff. We would definitely return,

Partner