Name: Marriott Tijuana
Address: Boulevard Agua Caliente 11553, Col. Aviaci¢n, Tijuana, 22420, MX

2/10

Poor

23 Jul 2026

J Gabriela

Terrible customer service.
Terrible attitudes. Terrible food.
Don’t stay here.

8/10

Excellent

22 Jul 2026

JACQUELYNE MARIBEL

Staff is friendly and helpful. Rooms are comfortable and clean. They even include 2 water bottles for your convenience.The bar has great service… But there is no pool service so you have to walk across the restaurant to the bar to order food and drinks. So that’s inconvenient especially with kids.

4/10

Poor

15 Jul 2026

Daniel

Overall, my experience was decent. I didn’t have the chance to try the breakfast or visit the bar, but from what I saw, the hotel felt outdated—from the lobby to the guest rooms. That said, my room was spotless and exceptionally clean, which I really appreciated. I believe this property has a lot of potential to become one of the best hotels in Tijuana. The service was exceptional, but the hotel could really benefit from a full renovation and additional amenities to better compete with other hotels in the area. Given its prime location in one of the best parts of Tijuana, it has the opportunity to be a standout destination with the right updates.

2/10

Poor

12 Jul 2026

Maria Socorro

Una mala experiences el baño estaba muy sucio creo qué nunca sé limpio del huesped anterior el cuarto está bonito y en buen estado. Pero no creo volver à este hotel😔

Partner

10/10

Exceptional

11 Jul 2026

Pablo

I loved my stay. One of the best hotels in Tijuana

6/10

Pleasant

10 Jul 2026

Stanley

Overall, my stay was pretty underwhelming. The lobby is surprisingly small, and the rooms were clean but very basic and nothing special.

The pool layout is also odd—you have to walk through the middle of the restaurant to get to it, and there aren't any restrooms nearby. Let's just say that design choice doesn't exactly inspire confidence about what's ending up in the pool.

Another issue was the overpowering automatic air freshener in the lobby, especially in the restrooms. The fragrance was so strong that I either had to hold my breath or go back up to my room to use the bathroom because it was unbearable.

For a Marriott, I expected a much better overall experience.

Self

10/10

Exceptional

06 Jul 2026

Jesse

Nice comfortable and professional place. Would happily bring my family here or stay by myself.

Partner

6/10

Pleasant

19 Jun 2026

Mansoor

TV was not functioning refrigerator not working..

8/10

Excellent

18 Jun 2026

Diego

staff

10/10

Exceptional

05 Jun 2026

Marina

Everything was perfect. Just what we needed

8/10

Excellent

02 Jun 2026

Nicolas

We love to stay here this is my to go hotel when we visit TJ

Partner

2/10

Poor

02 Jun 2026

Carlos

The woman in Charlie of the restaurant was more like those TJ cops looking at you to charge you a mordoda a fine they ask me 4 times my rooom number my name keeps looking at us when I had pay in advance for breakfast never say hello welcome look like warden wearing all black no smile and waitresses drop the milk on me never came to offer coffee just the other tables is ok never coming back and over priced the room for 2 queen beds got full charge me $80 dollars extra.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Andrez

Heavy construction noise on the first floor that was very loud during the day !! While in our room on the 3 floor was loud other that that hotel was super clean like that the room had hard wood floors no carpet and the shower and restrooms where super clean

Partner

10/10

Exceptional

16 May 2026

Diana

We anticipated arriving to Tijuana 1 hour earlier than the check-in time so we decided to go let the staff know we were there and to let us know when the room would be ready. To our surprise, the lovely staff told us we could go to our room right then. We were extremely excited due the fact that we had just traveled 5 hours on the train. After settling into the room, we decided to check out the pool. It did not disappoint, it was clean and refreshing! We are looking forward to staying here again on our next visit!

Family

10/10

Exceptional

27 Apr 2026

Alejandra

Everything was amazing ! Very close to the Xolos stadium !

Family_with_children

10/10

Exceptional

20 Apr 2026

Maria julieta

Everything it’s very good and clean

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Fernando

The brunch was excellent, make to get your discounts on time

Partner

4/10

Poor

19 Apr 2026

Maribel

The rooms are outdated. Not all but the man checking us in was in such a terrible mood.our rooms were not ready until 2 hrs later.

Even after I checked and came back to get my key. The same man told another staff member that I hadn't registered yet when in fact I had and my keys were already on the desk waiting for pickup. Just rude

Friends

2/10

Poor

17 Apr 2026

Luis

The worse service I ever experienced the room was next an elevator that made so much noise couldn’t sleep all night , the employees were so unprofessional and rude. They definitely need customer service training.

Friends

10/10

Exceptional

13 Apr 2026

Silvia

Yes

10/10

Exceptional

09 Apr 2026

Veronica

I love the breakfast, definitely love the bar!

Self

10/10

Exceptional

05 Apr 2026

Jessica

Great hotel!!

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

Gerardo Javier

Cercas de el estadio de xolos

10/10

Exceptional

20 Mar 2026

Scott

Alejandra (Alexa) Dali and the rest of the staff always make this a timeless wonderful vacation an amazing restaurant experience a wonderful café a great bar great parking staff Van the maid of days I can’t say enough this is my home away from home I love this place

Self

10/10

Exceptional

20 Mar 2026

Scott

Alexa (Alejandra), Dali and the woman team knock it out of the park again! My favorite Baja Mexico hotel experience made another memorable vacation for me again. Timeless classiness, wonderful food, great staff, attentive valet and bell captain staff; wonderful maître d team, and again what a wonderful time. And always SAFE!! My home away from home! Five stars

Self

2/10

Poor

20 Feb 2026

Jorge

Mi reservation was not registered in the hotel. Terrible service from the app. The hotel solved the problem making me the reservation directly. A very disappointing experience from hotels. Com

10/10

Exceptional

19 Feb 2026

Surabhi

Yes

10/10

Exceptional

01 Feb 2026

Adriana E

Comfortable bedding, clean bathroom, great staff, close to mall and stadium.

Leisure Family

10/10

Exceptional

19 Jan 2026

Ivette

We stayed for two nights and the check in process was very quick. A gentleman helped us take our luggage to our room and gave us many suggestions on things to do in the area. One of the elevators was out of service but the we did not feel a wait for the elevator at any time. Our stay included breakfast for two and the Sunday buffet breakfast was impressive. There were so many food and drink choices. There is a Starbucks in the lobby area as well. The staff was incredibly respectful, helpful, polite and very attentive. However, getting in and out of the parking structure was a bit tricky. You can see the scratches of other cars on the walls as they made the turn from one level to another. The parking spots were not for large vehicles. There is a small fee to park in the structure but you can pay it on the first day to avoid delays. I felt that our car was safe as the staff was visible through the premises. The hotel is down the street from the mall, the stadium, and many restaurants. We paid for room with a view of the city and we were given a room in the 2nd floor. I would have liked a floor at a higher floor to seek the lights at night but the room was very clean. We will definitely stay at this hotel again.

Business_and_leisure Partner

4/10

Poor

19 Jan 2026

Maria T

The problems started at check-in; the receptionist was very curt. By the way, I’m fluent in Spanish. She said our room was not ready. We arrived at about 3:15 or so, check-in was 3. She said it would be about 15 minutes. No problem, we went to the bar area to have a snack & drink. I asked if we needed a voucher for the breakfast we had paid for. She said it “wasn’t in the computer” but she’d check with her supervisor. At the bar, the servers were very nice but the service was extremely slow.. We ate, drank, etc. The food prices were high, but the food was tasty. It was nothing fancy, tacos & tortas. We still didn’t have a room. The receptionist approached us after FIVE, to give us our rooms. She said they would not honor our breakfast even though we showed her we paid for it. At this point, we were in a hurry because we had an event at 7, and we had gotten our rooms so late!
In our room, the “hot” water was lukewarm at best, and a literal trickle. It took forever to shower. The lamp on my side did not work. Overall, the hotel was shabby. At checkout next morning, the front desk guy was very nice.
Some of the staff were very friendly and nice. The afternoon receptionist was horrible. She was rude to us and as I overheard, to her coworkers. I heard her snapping at them rudely, in front of customers. At any rate, I’d never stay here again.

Friends_and_family Family

4/10

Poor

18 Jan 2026

Rosanna

Check in was 2 hours late! Checkin lady was rude and mean to coworkers. She said would be 15 minutes delay but was 2 hrs! “The hotel provided inconsistent and incorrect information regarding breakfast. At check-in, we were incorrectly told that breakfast had not been purchased, despite us showing the booking confirmation indicating breakfast was included. Only at checkout did the hotel acknowledge that breakfast was in fact included. As a result of this misinformation, we declined the breakfast we had already paid for because our ride was waiting for us. The late check in & checkin lady’s refusal to help w/ breakfast directly affected our stay and expectations.” Most other staff were helpful. Pool was not working. We want reimbursement for breakfast for two and late check-in/ inoperative pool.

Leisure Family

8/10

Excellent

18 Jan 2026

Carmen

We had to wait two hours before our room was ready. Everything else was fine. The room was very nice and clean.

Leisure Family

10/10

Exceptional

10 Jan 2026

Oscar

Everything was ok

Family

10/10

Exceptional

27 Dec 2025

Alejandro

Staff was very accommodating, especially to my handicapped mother.

Leisure Family

10/10

Exceptional

22 Dec 2025

Jeff

Very nice reception, rooms are clean

10/10

Exceptional

12 Dec 2025

Raffi

Clean room, Staff great and friendly

Leisure Family

10/10

Exceptional

01 Dec 2025

Paulina

Buena ubicación y hotel limpio

6/10

Pleasant

23 Nov 2025

Yadira Nayeli

Solo habia agua fria, y ciertas habitaciones no tienen ventanas, los elevadores necesitan mantenimiento

10/10

Exceptional

09 Nov 2025

Berenice

Staff very kinly

Business_and_leisure Family_with_children

10/10

Exceptional

29 Oct 2025

saul

Very well maintained

Business_and_leisure Friends

10/10

Exceptional

27 Oct 2025

Freddie

Staff was great

Leisure Partner

10/10

Exceptional

25 Oct 2025

Veronica

Linpio amable buen desayuno

Business_and_leisure Friends

8/10

Excellent

16 Oct 2025

Jesus Orlando Alvarado

Clean room

2/10

Poor

29 Sep 2025

Rose

Internet was not working the entire 5 night stay. On Saturday the main lobby halls was packed with soccer fanatics which made coming and going an issue. No one came to clean the room/ change blankets. They charge for water bottles.

Business_and_leisure Partner

6/10

Pleasant

25 Sep 2025

Horacio

the workers were not very friendly.

10/10

Exceptional

21 Sep 2025

Andres

Great service.

Business_and_leisure Family

10/10

Exceptional

20 Sep 2025

José

I love the property staff members

Leisure Family

10/10

Exceptional

16 Sep 2025

Juan

Excelent place, excellent service, a quiet and comfortable place to stay

Business_and_leisure Self

4/10

Poor

08 Sep 2025

Elia

We had a really bad experience, was no water to shower 😕

6/10

Pleasant

03 Sep 2025

Judith

parking should be included. Rooms are small for the price. Check in while. I had to go back in line to get the key, the room was not ready by the time I was told. If you want to get drinks by the pool you need to go get them yourself.

10/10

Exceptional

02 Sep 2025

Beatriz

Clean room, great service, perfect walkable distance to the Estadio Caliente concerts!

Leisure Family

8/10

Excellent

01 Sep 2025

Bernabe

I think the hotel needs some remodeling, including the hallways and furnishings. The service was excellent. One very important thing: I used a taxi service (recommended by the valet parking staff) and the charge was exaggerated. I paid it out of courtesy, but I wouldn't use it again. After that, I used Uber.

Leisure Family

10/10

Exceptional

29 Aug 2025

Rigoberto

Buen hotel

Leisure Family

10/10

Exceptional

23 Aug 2025

Richard

Very nice

8/10

Excellent

18 Aug 2025

Nayeli

I saw a worker pick up a slice of bread and place it back in the tray of bread when they were taking all the food back to the kitchen. I was also running in the treadmill in the gym while some workers were working on an AC unit above my head which seemed a bit dangerous. The front desk people were very kind as well as the waitress.

Leisure Family

6/10

Pleasant

16 Aug 2025

Edith

The property is old and needs upgrades. The bathroom in very bad condition, we were afraid to brake the handle that opens the water because it was separeting from the wall.
The best employees i have ever encounter in a hotel Super polite, friendly and ready to help. I give your servrce 5 starts.

Leisure Family

6/10

Pleasant

13 Aug 2025

Cesar

My checking was at 300pm, they give me my room at 5pm

10/10

Exceptional

30 Jul 2025

martin

Ease of check-in, Executive level is a nice feature, nice rooms, comfortable bed, gym is too small

Leisure Self

10/10

Exceptional

29 Jul 2025

Gloria

Very good costumer’s service

10/10

Exceptional

26 Jul 2025

Osvaldo

Best tj

Business_and_leisure Self

8/10

Excellent

21 Jul 2025

Keith

To expensive for the area.

10/10

Exceptional

20 Jul 2025

Moises

All around great service. Courteous staff.

10/10

Exceptional

13 Jul 2025

Manuel

The restaurant its very good and the staff are very friendly

Leisure Partner

10/10

Exceptional

29 Jun 2025

Leonardo

Nice and clean promises

Business_and_leisure Family

10/10

Exceptional

27 Jun 2025

Ramzi

Excellent hotel and staff

Great hotel. Great staff. Clean, comfortable and great food.

Business

4/10

Poor

22 Jun 2025

Angelica Aleman de

Por 190 dlls la noche nunca te imaginas llegar a una habitación en pésimas condiciones. El clima de la habitación permaneció prendido durante toda la noche en máxima velocidad y el cuarto nunca pudo enfriarse. Muebles muy viejos y sucios. Al momento de de bañarte la regadera estaba tan tapada que el agua no podía irse. El lobby del hotel muy bonito, y el personal muy amable. Lástima que no den el debido mantenimiento a las habitaciones.

Leisure Family

10/10

Exceptional

16 Jun 2025

Miriam

Very good hotel and personnel

8/10

Excellent

10 Jun 2025

Juan

Personal

10/10

Exceptional

05 Jun 2025

Rosetti

Great stay

8/10

Excellent

04 Jun 2025

Brandon

Beautiful property but amenities not updated. TV specifically

8/10

Excellent

24 May 2025

Maria

A good hotel near casino

Very friendly stuff, and a good hotel in general, but sone areas require a bit of renovation. The pool shower did not work, for example. The breakfast is good, especially its Mexican part, with tamales and chilaquiles and other stuff. The hotel is situated from a walkable distance frim the big Caliente Casino.

Partner

10/10

Exceptional

19 May 2025

Shahin

Good

Leisure Family

4/10

Poor

28 Apr 2025

TIMOTHY

Property is outdated and pictures on website are misleading.

Leisure Friends

10/10

Exceptional

28 Apr 2025

Maria

Todos son super amables, los únicos inconvenientes que tuvimos fue q a el momento de querer bañarme hoy 27/4/25 no habia agua en el cuarto y a el momento de llamar para preguntar porque no tenía agua en el cuarto me dijeron q estaban arreglando el problema asi q no pudimos bañarnos porque el agua regresó hasta las 11 y para entonces nosotros ya estábamos haciendo check out porque teníamos el compromiso ese mañana a las 9:30

Business Partner

10/10

Exceptional

25 Apr 2025

Jose

My family loves this hotel , fun pool and enjoy food

10/10

Exceptional

19 Apr 2025

veronica

VIP service

VIP service. This place is clean and very nice. Walking distance to a nice variety of local restaurants. My kids were impressed by the respect and service they received from the staff. We visit family in Tijuana often. I will pick this place every time.

Friends_and_family Family

10/10

Exceptional

13 Apr 2025

Jose

Super friendly staff. We spent a week at the hotel and felt right at home. Thank you Marriott Tijuana staff team.

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Ivy

Excellent service. Unfortunately, the floors were not thoroughly clean as I could tell by walking barefoot. In addition, our television had no signal and were unable to get it resolved. The hotel offered to provide us with a different room but as we were checking out the next morning we left it at that. We felt very secure and pampered otherwise. 👍

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Srikanth

Good treatment

10/10

Exceptional

31 Mar 2025

Ruben M Lopez

Nice location comfortable bed, I think hotel needs a bid renovation furniture seems to be old but overall great stay

Partner

10/10

Exceptional

25 Mar 2025

Hooman

Recommended

Good rooms and facilities such as gym, pool bar and restaurant

Beds were a bit worn but otherwise a great stay for one day

Friends_and_family Friends

8/10

Excellent

20 Mar 2025

jorge

Dfff

2/10

Poor

10 Mar 2025

Michelyn

Terrible stay

Family

4/10

Poor

09 Mar 2025

Peter

Old and tired. Not what I expected at a Marriot

Self

10/10

Exceptional

26 Feb 2025

Gilberto

Rooms are comfortable and staff was very friendly and helpful.
Restrooms had everything needed.
I'll definitely stay here again.

Business Self

8/10

Excellent

18 Feb 2025

Raid

The staff was amazing. The place needs remodeling.

6/10

Pleasant

07 Jan 2025

roberto

Its okay.
Not the best not the worse.

Leisure Friends

8/10

Excellent

29 Dec 2024

Patricia

The property was very clean and stuff was very nice and cordial but the hotel needs a facelift,

Leisure Family_with_children

10/10

Exceptional

25 Dec 2024

Agnes

Great view from the room and staff were courteous. Amenities were sufficient and Starbucks inside was appreciated

Leisure Partner

2/10

Poor

19 Dec 2024

Colin

No heating in my room. Asked to move to another room, and did so but no heat in that room either. complained the next day and they did nothing to fix. They are cutting costs and are do so my cutting out the heating from HVAC. I travel to TJ every week and stay in other hotels for 10 years there. Marriott TJ always disappoints. Sullies the Marriott brand.

6/10

Pleasant

08 Dec 2024

Elizabeth

Check in was tricky. It was difficult to get the room I organized originally and paid for through Expedia. The manager eventually took care of me and it was good stay after all.

Business_and_leisure

10/10

Exceptional

25 Nov 2024

Zoe

Clean and centralized hotel. Definitely outdated but we slept good here

Leisure Partner

10/10

Exceptional

10 Nov 2024

MANUEL

Todo

10/10

Exceptional

08 Nov 2024

Perla

Great.

Leisure Family

10/10

Exceptional

20 Oct 2024

ARIANA

The property was very well kept and the staff was amazing. They were so nice and welcoming! They have a bar area and a Starbucks in the hotel. The rooms were very clean. Overall we had a great stay and would definitely come back when we are in town.

Leisure Family

10/10

Exceptional

14 Oct 2024

mark

Wish they had more bottled water in the room as you can’t drink the tap water

10/10

Exceptional

13 Oct 2024

Perla

We everything was great

Leisure Family