Name: Hotel Sunio City
Address: Boulevard Agua Caliente 1426, Tijuana, MX

2/10

Poor

24 Jul 2026

andres

No hot water i complain about it no apologies

2/10

Poor

20 Jul 2026

Cindy

I didn’t get the room I booked. The door knob was getting fixed, then said it was only one night and it was not, on the third night they had the knob fixed but the AC was not working. So I end up staying on a room i didn’t booked, and was drastically downgraded from a 2 bedroom suite to a standard room.

Family_with_children

4/10

Poor

06 Jul 2026

Oscar Martin

Mucho ruido por la noche y no sejaban dormir y aparte mi reserva esra para 2 adultos y dos niños y also niños según no incluía el desalluno cuando pagué por todo tuve mala esperiancia no creo que volvería a quedarme hay

Family_with_children

2/10

Poor

23 Jun 2026

Leo

I went to the pool table just to watch people play and the guy there literally (\"bartender/waiter\") told me to leave if I wasnt going to drink or eat there. Fukc'g RUDE!

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Eduardo M

loved the pool.

Family_with_children

10/10

Exceptional

08 Jun 2026

Adriana

Desayuno estaba delicioso.. recomendado
Trabajadores super amables

Partner

6/10

Pleasant

08 Jun 2026

Cristobal

The accommodations were clean. The staff exhibited a mixed performance. Upon check-in, I received a key without any additional information, leading to difficulty in locating my room. Other staff members, however, were helpful and well-informed, resulting in a 50/50 experience with the team. Breakfast was complimentary, but required daily voucher collection from the office. This was a minor inconvenience, primarily due to a lack of clear communication regarding voucher requirements. The pool facilities appeared excellent, but the limited presence of families at the hotel did not foster a vacation-like atmosphere. The majority of rooms seemed to be occupied by business travelers. Overall, the stay was satisfactory, though I would suggest it may not be the most suitable option for families.

Family_with_children

2/10

Poor

07 Jun 2026

Cathy

The picture on the website isn't like the hotel at all. We had roaches in our room, the beds were full size instead of queen, and some other guest was banging on our door, demanding we open it. He eventually figured out it was the wrong suite and left.

Family

2/10

Poor

19 May 2026

leticia

This hotel is for men that are waiting for visa appointment at consul , no Towels in the room i asked the fronk dest for one and she handed me an old one . The rooms are clean but linens are old and stained. they noise didnot let me sleep. The only good thing was the breakfast.

Self

4/10

Poor

25 Apr 2026

Angel

Pool was not accesible

Friends_and_family Family

2/10

Poor

23 Mar 2026

Vicky

Parking was secure but not easy to get it the elevator did not work. The rooms had no working AC there was very little towels given and they wanted to up charge for a towel I had to put on the floor to not slip due to no bathroom mats provided. Horrible customer service. They allow guests to make noise all hours of the night was hard to get sleep. Pictures are not what you get at all

Family_with_children

4/10

Poor

14 Mar 2026

Veronica

Not as expected.

Family_with_children

6/10

Pleasant

20 Feb 2026

jaime

The shower had not towels what so ever

Friends_and_family Family

2/10

Poor

18 Feb 2026

Mauricio

The room wasn’t how I expected. They sent us to the rear of the hotel to a back room far away from everything. After asking them to move me they said that they were all booked but clearly walking to other rooms they were empty. I was charged 15 dollars for a towel because it had make up on it. I will no longer be staying here again. Very old hotel with no ice machines and very old elevators

Partner

2/10

Poor

15 Feb 2026

Gabriella

Felt unsafe, had to walk thru a parking garage to get to our room and it did not look like how it is online

Partner

10/10

Exceptional

15 Feb 2026

Jesus Humberto

Buen servicio

Friends_and_family Family

2/10

Poor

08 Feb 2026

Jennifer

Our room was in the very back next to the dumpsters and staff went in and out of that door the whole evening into the early morning. One ma was singing at the top of his lungs while taking the trash out. Hallways and room had NO carpeting everything echoed extremely loud. The shower sprayed out rust water for a good 2 minutes. Therefore we were not able to shower. There were no hangers in the makeshift closet area so we had to lay our clothes out on the countertops. Now to the FOOD …… best breakfast we’ve had in TJ. Compliments to the chef and wait staff in the dining room. Great location for upscale restaurants and entertainment as it’s just 2 blocks from an outdoor mall. Oh one more thing. The bed was ad hard as a rock if that is something you enjoy then it’s perfect. Sadly it left my back and neck super sore the next day. While walking down the hallways we peeked into open rooms and saw dirty old mattresses on the beds. Definitely will no be returning here and will advise friends to avoid as well.

Friends_and_family Friends

6/10

Pleasant

01 Feb 2026

Salinas

Room was spacious. Wish the door had extra locks on the inside (there were none). Staff was friendly.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Priscilla

Loved it super clean and a great price

Business_and_leisure Family

2/10

Poor

26 Jan 2026

Gloria Estefani

The room was dirty

Leisure Family_with_children

2/10

Poor

25 Jan 2026

Lupe

The place was over run by noisy, attendees, the door and windows were so thin , that it seemed people were inside my room. Never attending there again.... noise all night long. No fridge , no phone to call up front desk, to complain.

Business Partner

10/10

Exceptional

24 Jan 2026

George

Best staff

4/10

Poor

21 Jan 2026

Estefani Paola

No se parece las fotos a la realidad

Business_and_leisure Family

2/10

Poor

19 Jan 2026

Karla

SUNIO CITY HOTEL TIJUANA – Honest Review (Couples & Families Please Read)

Let me share my experience at Sunio City Hotel Tijuana, especially if you’re traveling as a couple or with family.

We booked through Expedia and initially felt we got a great deal. I travel frequently for work—over 40 hotel nights a year—and I’m a Marriott Bonvoy Elite member, so this review is not coming from a place of bias or unrealistic expectations (January 2026 stay).

Who doesn’t like saving money, right? Unfortunately, in this case, it wasn’t worth it.

Check-in took about 10 minutes, which was understandable due to ID verification for all guests. The lobby looked decent—nothing luxurious, but acceptable.

That said, things quickly went downhill.

The hotel uses physical keys instead of key cards, and the rooms have no phone or additional security lock, which immediately felt unsafe. The parking garage looks extremely dated, with low ceilings—be careful if you’re driving a larger vehicle.

As we walked to our room, I noticed multiple people standing outside their rooms openly soliciting. This made me very uncomfortable, especially since I was traveling with my wife and two young kids. The hallways are tight, and at one point we passed around 10–15 men blocking the walkways. We appeared to be the only family on the property—major red flags.

We were assigned a Premier Room (Room 007), located at the very back of the hotel down a private hallway. It felt isolated, and it seemed like none of the

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Saul

Yes really clean I am really happy with my stay

Leisure Family_with_children

10/10

Exceptional

10 Jan 2026

George

Staff very professional

6/10

Pleasant

24 Dec 2025

maribel

Friendly staff, great food, but rooms can be improved

10/10

Exceptional

02 Dec 2025

Jorge

Everything was good

2/10

Poor

29 Nov 2025

Sarayt

Not enough towels, asked for more and was given attitude. TV didn’t turn on, called the front and they said they would come help and never did. Not worth my money

Family_with_children

2/10

Poor

22 Nov 2025

Mike

The insulation was terrible, and the loud music kept me from sleeping. The engine room was very loud inside the room. The window faced the hallway and not the open air. The hallways were all wet and slippery due to the rain. Breakfast was only 1 food, and you didn't have any other choice; it wasn't a buffet

Business Self

10/10

Exceptional

22 Nov 2025

George

The staff are very professional

Leisure Self

8/10

Excellent

16 Nov 2025

Anna

Sunio hotel was very nice. The continental breakfast that was included with the stay at the hotel was good. The breakfast included eggs with sausage, fried beans, chilaquiles and coffee. I would stay at Sunio Hotel agan in the future. Thank you.

Leisure Family

10/10

Exceptional

15 Nov 2025

Patricia

Muy bonito limpio y amables

Partner

2/10

Poor

27 Oct 2025

Ivanna

Peor servicio las trabajadoras no dejaban dormir , y los gatos del parqueadero me rayaron todo el carro

10/10

Exceptional

27 Oct 2025

marco

Honestly, I was very concern because it was dirty and ac was broken , we have to go to the front desk to change rooms, so we got another room and ac broke too anyway, noisy as hell early in the morning, there is a church next door and they play music so early, like at 6:45 am till 9:00am no, no, no

Partner

6/10

Pleasant

13 Oct 2025

Martin

The room only had 2 thin towels for 2 people which wasn't enough. There were cockroachs roaming the halls in front of my room door. No iron, fridge, working microwave in premiere room for a 3 star hotel? Shower head spray pattern was all over the place and it looked crusty. AC and TV worked fine. Pool was clean and the breakfast was good. Staff was nice and helpful. I wouldn't revisit honestly.

Leisure Partner

2/10

Poor

06 Oct 2025

Rosie

The hotel items that are provided as part of the service are very worn down, the towels had holes in them and looked very old. The bedding along with towels that were given to us had stains on them, and the bathrooms were filthy. There was hair in the drain in the shower and it was just overall filthy. We had Clorox wipes and we literally wiped down our entire room because it was so disgusting. We went to a local Walmart and had to buy bleach just to feel comfortable that we had disinfected that whole hotel room ourselves. I absolutely do not recommend this place especially if you have children.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Mona

The stay was ok for the prize except there was no tv service all night we stayed in I asked the front desk and did not resolve the issue she said there was no one to fix it also the shower was clogged up and it was nasty I had to wash my feet in the sink

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Alicia

Good staff service, breakfast was really good

Leisure Partner

10/10

Exceptional

03 Sep 2025

Patricia

Todo en buenas condiciones y muy limpio

Business_and_leisure Family

2/10

Poor

02 Sep 2025

Marisol

Didn’t have any towels. Showered and didn’t have nothing to dry with and AC was leaking water.

4/10

Poor

02 Sep 2025

Juan Gabriel Lozoya

Good location. However the room did not have enough towels, toiletries, tv not work or remote. Ripped towels additionally breakfast was the exact same thing each day. It was okay but not great. My child did not have a meals because they only include adults.

Leisure Family

2/10

Poor

31 Aug 2025

Ricardo

No air conditioner no towels until late my room was not ready to 6pm it was hot as hell

4/10

Poor

30 Aug 2025

Karen

The room smelled so much like bleach, and there was either bed bugs or something else- woke up with bites all over. The AC also leaks water everywhere! Definitely will not be coming back .

Leisure Family

2/10

Poor

30 Aug 2025

Marcia Maria

Estaba muy descuidado

2/10

Poor

27 Aug 2025

denise

Felt insafe from the moment i asked for my room key. Staff was not helpful at all got a room way in the back, that had no phone in the room all 3 windows had no screen to thwm and door was so insecure, felt scary to even stay inside & sleep. Booked at a different hotel and requeated a redund was told by a young lady upfront that i had to requeat through expedia simce that is where i purchased the stay. Made a complaint to management and aslo to my expedia and CC and its still jas not been resolved. Over all bad experience..

Business_and_leisure Family

10/10

Exceptional

24 Aug 2025

Marilyn

Great AC

Huge clean awesome rooms with AC loved it comfy beds and pillows

Business

2/10

Poor

12 Aug 2025

Jimmy

The room smelled like stinky feet. Also there was a big cockroach that was squashed and left behind to greet us.

Business Partner

4/10

Poor

10 Aug 2025

Jocelyn

Internet is very slow.
No microwaves in room or lobby.
Constant wet floors from air conditioning units without caution signs; I witnessed multiple people including children slip and fall from the constant puddles of water.
Noisy and very loud echo outside of rooms in main building; very little privacy or silence.
Complimentary breakfast is the same thing everyday and not very

6/10

Pleasant

07 Aug 2025

Eric

Its not like the photo's. No bar, no resturant. Not all areas are accessible by Elevators. I meam, it was just ok. I probably wont return

2/10

Poor

19 Jul 2025

Anita

When I arrived, noticed expedia hotel name was only at entrance but inside hotel signage was “Fiesta Tijuana” which I did not paid for. I did reservation for 2 adults and 2 kids and they told me breakfast was only for adults because it was the price they gave me, even though my reservation was for 4 people total. When I went to room, a bigg cockroach was there. They gave another room and no AC and a floor fan was there. I was with a 2 years old…. No safe at all. I am requesting full refund from Expedia and still waiting.

Leisure Family

10/10

Exceptional

06 Jul 2025

MATILDA

It was quiet and clean

10/10

Exceptional

23 Jun 2025

Adan

Muy buen lugar,muy céntrico,cerca del CAS tijuana, amabilidad y muy rico el desayuno.

Business Self

4/10

Poor

30 May 2025

Chris Pedro

People in the front desk are amazing, cleaning of the room is terrible

Business

8/10

Excellent

13 Apr 2025

Michael

A good experience.

You can tell the building has seen better days, but it is clean. Although there was a language barrier (nothing a smart phone couldn't solve), the staff tried to go out of their way to fulfill our needs. I loved the open-air area around the pool and how it bled into the undercover area of the building. The outside was inside, so to speak. The shower in the bathroom didn't have a curtain, but the bathroom was designed for that: two drains. I wasn't used to the entire bathroom floor being wet, but it worked. I enjoyed the restaurant in the mornings, it was a good way to start the day. It was located several floors up with an overlook of the city... very cool. The breakfast is served to you, no buffet, also the meal is the same every day, no variation. We took advantage of it for a few days during our week stay, but we ended up going out somewhere else for the rest of the time. It was a good experience overall, and the price was very reasonable. It seemed to be a popular place, with lots of people around. The underground parking was tight, but there were plenty of parking spots between the three levels. You just have to be careful navigating the supports holding up the floors above.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

KAREN R

I agree with most comments. For the price is ok. No towels, toilet paper and issues with t.v. Had to called from my cellphone because there was no phone in the room. Customer service was great since everything we needed it was brought to us quickly.

Leisure Family

6/10

Pleasant

08 Jan 2025

Saekh

It's located in a good location where you can have everything nearby. Staffs were helpful & kind.

List of things I didn't like are

1. TV remote didn't have batteries. It was late check in so not a lot of staffs around to get it sorted.
2. Power outlets near beds have bad connection.
3. Aircon had no remote.
4. No room slippers. It did not feel comfortable to walk on slippery tiles floor with bare feet.
5. No place to hang your coats.
6. Wifi connectivity wasn't great either.

Business Self

8/10

Excellent

22 Aug 2024

Felipe

Baythroom is old, dirty, hotel overall needs upgrades

Business Friends

4/10

Poor

11 Aug 2024

ISIDRO

Not recommending

It wasn’t a good experience, there was not hot water wifi couldn’t connect and very slow

Friends_and_family Family

4/10

Poor

28 Jul 2024

Jasmine

A/C and tv were not working

Leisure Partner

8/10

Excellent

30 Apr 2024

alejandro

Great area

I think is being remodeled but not quite yet there . Good for the price , good area but definitely room fir improvement specially cleaning and maintenance

Partner

6/10

Pleasant

21 Feb 2024

Irene

was very noisy center of all the rooms echoed and the rooms were somewhat old. blankets were thin and cold. and doors did not have a double lock so felt unsafe.

Business_and_leisure Friends

4/10

Poor

22 Jan 2024

Alejandro

Horrible staff they didn’t care about our needs they where short on towels and the reins where missing light bulbs and remote controls we ask kindly and they said there was nothing they could have done to fix the issue! Shower. Drains was slow to drain so you had to stamina nasty water!!
Lots of male people where in the hotel during our stay as well as armed people just fishy being Tijuana was not very nice the people where armed but not wearing any decals or uniforms of law enforcement !
In resume our stay was not like on previous trips so sad !

Leisure Family

2/10

Poor

15 Jan 2024

Diane

I had a really bad experience, people dont respects nothing we didn't sleep the hotel was dirty

Leisure Family_with_children

8/10

Excellent

29 Nov 2023

Laura Elena

Buena estadía..

Business_and_leisure Family

10/10

Exceptional

16 Sep 2023

Luis

The employees are very friendly

Business Family

2/10

Poor

14 Sep 2023

Wendy

Horrible experience.

Family_with_children

2/10

Poor

03 Sep 2023

Patricia

AC unit was not working. As soon as you walked in it felt like a sauna! Went to front desk they sent maintenance but still blowing hot air. Checked out within 30 mins of checking in!! There’s no way we would of survived the night! Never again!

Leisure Family

6/10

Pleasant

01 Sep 2023

Ailed

Fair

Leisure

8/10

Excellent

29 Aug 2023

Viviana

It needs a little manteinance. But I have a good stay.

Business Family

4/10

Poor

14 Aug 2023

Olivia

No towels the a/c was very noisy the pool was very dirty

Friends

2/10

Poor

12 Aug 2023

Clara

Dirty, dusty, stinky. Fatal 😡😡😡

Leisure Family

6/10

Pleasant

02 Aug 2023

Verified traveler

Its terrible and I got bit by I don’t know what! Like fleas or something!!!

Partner

6/10

Pleasant

31 Jul 2023

Alejandro

Old AC units they make a pool of water right by your doors no phone lines to call front desk

Leisure Family

2/10

Poor

31 Jul 2023

Sindia

This property sucks! Dirty, dusty and all the floors are wet! elevator is out of order and the other one looks scary. I fell Off the stairs and had to go to the ER back home

Leisure Family_with_children

2/10

Poor

30 Jul 2023

Susana

We wanted to alert the hotel we were arriving late and we kept calling and no one would answer the phone! The room didn’t have a working ac,(and it was a warm day) and only had a plug in fan! The room was okay, but outdated. I don’t recommend staying here.

Leisure Partner

8/10

Excellent

25 Jul 2026

Alicia

Todo estuvo muy bien con la estancia , solo que para el desayuno no tiene casi opciones el restaurante

10/10

Exceptional

23 Jul 2026

Cecilia

La atención del personal fue impecable, todos muy atentos todo el lugar limpio en excelentes condiciones, el único problema lema es q si se va la luz no cuentan con planta o generador, así q nada funciona dentro del hotel, ni elevador, ni agua, ni restaurante nada. Ese es el único detalle, por lo demás todo excelente.

10/10

Exceptional

22 Jul 2026

Edith

Si fue habitacion limpia, amplia, y el detalle del espejo de la puerta del baño.
El pequeño inconveniente son los vecinos un local que venden alimentos pero que por la noche no se si venden o solo eran amigos tomando licor.

2/10

Poor

21 Jul 2026

Alejandro

Este hotel es probablemente el peor hotel en que me he hospedado, lo único que me gustó es la alberca, normal, para ubicar la habitación es muy complejo, está mal la estructuración de accesos, incluso ni al personal le queda claro como explicale a uno como llegar, los ascensores están de miedo y muy antiguos, lo peor es que te piden un depósito y buscan cualquier escusa para quedarse con el depósito de 500 pesos, a nosotros nos inventaron una imagen que e imagino que siempre usan de una toalla la historia que nos inventaron de que estaba manchada y la verdad que muy prepotentes, apáticos y rateros, según nos decian que se quedaban con nuestro depósito y que nos podíamos llevar la toalla, etc la verdad teníamos prossar por una cita importante que no nos quedó opción más que dejarles el depósito. Horrible experiencia no lo recomiendo.

Family_with_children

10/10

Exceptional

09 Jul 2026

Indira

Excelente servicio gracias

Partner

10/10

Exceptional

15 Jun 2026

Isidoro

Cercano para ir a CAS

Self

2/10

Poor

10 Jun 2026

GABRIELA

Si no te importa lo sucio o viejo de las cosas y en ruido quédate ahí atención pésima mobiliario muy viejo y me cobraron 500 pesos por una mancha de maquillaje en la sábanas que parecían papel de arroz en mi experiencia hotel espantoso aparte los pisos están en el 2 y medio y 3 1/4 es decir sales del elevador viejísimo y subir tus maletas o bajarlas según sea el piso por escaleras

Partner

4/10

Poor

08 Jun 2026

Brenda

Considero que el precio pagado para nada va acorde a la habitación. Nos enviaron a una habitacion que parecía de empleados, hasta el final del hotel, mala iluminación.

Partner

2/10

Poor

30 May 2026

Elizabeth

La habitación estaba súper sucia

Family_with_children

4/10

Poor

29 May 2026

Audeberto

Nos quedamos atorados en el elevador nadie nos apoyó
El hotel no es familiar muchos hombres parece que es para polleros

Family_with_children

6/10

Pleasant

29 May 2026

Fernanda

Todo bien, solo que se fue la luz y había mucho extranjero tomando y gritando, gracias a Dios que iba mi pareja, pero si hubiera ido sola con mi mamá el hotel estaba solo y con esas personas haciendo despapaye si daba miedo .

Family

4/10

Poor

20 May 2026

Chay

Trash old, outdated looks like a stripper bar..

Partner

2/10

Poor

20 May 2026

MARIA TERESA

La verdad no deberían recomendar este hotel, es de verdad muy desagradable y está muy caro para lo que ofrece.
Lo único bueno es su ubicación pero hay mejores opciones ahí mismo.
Salen cucarachas por todos lados.
Asqueroso!!!!

Friends_and_family Family

2/10

Poor

18 May 2026

Yarely Lizeth

No me gustó

4/10

Poor

30 Apr 2026

José Ángel

La ubicación es buena, pero el lugar deja mucho que desear. No dejaron toallas en la habitación ni solicitándolas con el personal, la limpieza regular y la tv no servía

4/10

Poor

23 Apr 2026

Ramon

Pros: lugar céntrico, puedes ir caminando a cualquier parte desde cines y restaurantes hasta el CAS.
Contras: hotel antiguo por no decir viejo, todo se mira sucio y sin atención. Se hospeda mucha gente del sur que yo creo van a USA. NO ES UN HOTEL FAMILIAR. la alberca está cerrada (imagino por sucia). No hay secadora ni plancha. Las televisiónes no funcionan bien, no sirven los controles remotos. Mucha gente en las áreas comunes tomando alcohol y haciendo ruido. No te dejan ir hasta que revisan su habitacion(lo entiendo por el tipo de gente que se hospeda). Muy mal que Expedia me lo haya recomendado pero en fin, no me vuelvo a hospedar en ese lugar. P.D. El internet lento, no más de 3-4 Amber.

Family_with_children

8/10

Excellent

15 Apr 2026

Joshua

Desayuno, tiendas cercas

10/10

Exceptional

11 Apr 2026

Angel

Si todo muy rico y buenas porciones

Business

6/10

Pleasant

07 Apr 2026

Leobardo

Lo normal para un hotel de 3 estrellas

Business

10/10

Exceptional

07 Apr 2026

Oscar

Todo bien

10/10

Exceptional

05 Apr 2026

Oscar

Si

10/10

Exceptional

01 Apr 2026

Mayra Yolanda

Excelente servicio

10/10

Exceptional

27 Mar 2026

Hernan

Está muy bien el hotel solamente que tiene muchos escalones y para las personas que tenemos alguna limitante en nuestro cuerpo si es difícil a veces estar subiendo y bajando escaleras.

Family

2/10

Poor

17 Mar 2026

edgar adair

Ambiente inseguro no para familias ni parejas