Hotel Plaza Hermosa

2/10

Poor

24 Jun 2026

Chen

No me dejaron cancelar y al tratar de hablar al hotel el trato fue pésimo la app simplemente se lavo las manos

Self

10/10

Exceptional

11 Jun 2026

Rafael

Everything

Family_with_children

8/10

Excellent

08 Jun 2026

Thomas

The 'ole one night stander was first discovered here in tijuana by married American businessmen that were traveling abroad early in the 1940's sewing their oats elsewhere. The Plaza Hermosa Hotel is atypical of any downtown hotel in a large city. There's parking for days if you got a caravan. Otherwise the staff, and all the workers were extremely helpful and accommodating in every way. The only thing I did notice was severe burn marks on the blanket that was in the room and I had to show the maids. Really weird that they would even put that out for customers..but an uneventful 2 weeks in TJ at the Plaza Hermosa except for the Spider behind the little dresser next to the bed. I saw it thank God at the end.. MONSTER!I left it there and forgot to tell them..oh yeah...Cheetoes everywhere here if that's your thing

Self

10/10

Exceptional

04 Jun 2026

perla

Poca privacidad muy ruidoso y focos que ilumina toda la noche hacia dentro de las habitaciones so es molesto poder descansar con luz y gente haciendo ruido las 24 horas
Una empleada muy déspota en el turno de la mañana

Friends_and_family Family

10/10

Exceptional

15 May 2026

Rafael

GREAT SERVICE

Family_with_children

2/10

Poor

11 May 2026

Christopher

Roaches room smelled like cigaretes

Self

2/10

Poor

09 Apr 2026

Flora

Horrible place with bed bugs

2/10

Poor

15 Jan 2026

Jonathan

The place was not that nice here you get what you pay tha carpet was dirty and had broken glass to shower the water pressure was low

10/10

Exceptional

13 Nov 2025

James

YES, I USE THE HOTEL FOR BUSINESS FOR MANY YEARS. ALL WAS GOOD. JF

Business Self

6/10

Pleasant

18 Aug 2025

Marisela

Bed was comfortable. Liked that it was walking distance to the downtown main street. Shower sometime released small amounts of water sometines more...We did find a few bugs in our room upon arrival. A/C worked well.

Leisure Partner

4/10

Poor

26 Jun 2025

Jose

Check in time suppost to be at noon, which is why i decided to stay there. I got there around 1pm and was told that only 1 room was ready and it was the only one without air conditioned and the other rooms will be ready in about 2 hours, i took the available room, on the way there there were lots of flies everywhere, loud music in some rooms and very basic installations. I ended up leaving around 4pm.

Leisure Partner

2/10

Poor

26 Apr 2025

David

The room smelled bad and bathroom was moldy.

I checked out 4 hours later.

I do not recommend this hotel at all!

6/10

Pleasant

23 Apr 2025

Edgar

Roaches in the facility and moldy carpet smell. Other than that it's worth the price you pay.

Business_and_leisure Self

8/10

Excellent

14 Jan 2025

JAMES

LAST TRIP BEFORE DD214/ACCOUNTS CLOSE! JBF

ALL WAS GOOD-I PREFER THE HOTEL. I HAVE USED THE HOTEL FOR YEARS! JF

Business

10/10

Exceptional

22 Jul 2024

Genaro Antonio

Es bueno, me sirve, pero la zona no es bonita. Pero si lo vale.

2/10

Poor

07 Feb 2024

Roan

The worst hotel ever

Leisure Partner

6/10

Pleasant

14 Oct 2023

Gerardo

Okay

Leisure Partner

8/10

Excellent

18 Apr 2023

james

I use the Hotel when I am Writing Case Reports. Staff speak some English.

Business_and_leisure Self

8/10

Excellent

13 Mar 2023

james

Good Place in Border Area.

All Good. Water Cooler is Nice. I stay here for Case Work-Rest. Affordable. JF

Business

8/10

Excellent

15 Feb 2023

Verified traveler

Basic but clean

I needed a downtown basic and inexpenisve overnight to take a flight the next day. It worked for this.

10/10

Exceptional

26 Jan 2023

Trevor D

staff was friendly no problems..parking on site was great

Leisure Partner

10/10

Exceptional

11 Oct 2022

James

I USE THE HOTEL FOR REST AND CASE WORK. JF

Business_and_leisure Self

8/10

Excellent

12 Sep 2022

James

I STAY HERE DURING CASE MANAGEMENT OPERATIONS AT MEXICO. I AM U.S. GOVERNMENT. JF

Business_and_leisure Self

2/10

Poor

16 Jul 2022

Ted

Hotel was NOT what their photos show. Prostitutes in and out, cockroaches inside the room, many stains on the bed sheets and pillow cases, furniture broken and with many cigarrette burns, a/c controlled by front desk person with a remote, parking lot dirty next to a big construction site, room door lock broken, they take your drivers license every time you step outside to the parking lot. I refused to stay and demanded a refund, they laughed at me and told me NO, I did not stay not even a day. Very unsafe dirty place.

Business_and_leisure Self

2/10

Poor

14 Jun 2022

Valentina

The worse, terrible

Friends_and_family Family

8/10

Excellent

03 Jun 2022

James

WHEN I MAKE CASE CLOSINGS, REPORTS I WORK HERE. IS PERFECT FOR ME. MILITARY AND NATIONAL POLICE SECURITY MACHINES ARE ACTIVE. YOU NEED NOT WORRY NOR CALL POLICE, MACHINES FIX FIRST. IS THE MEXICO BORDER ZONE TO MILITARY AREA AT SAN DIEGO NAVY. JF

Leisure Self

6/10

Pleasant

08 May 2022

Edgar

Roaches in the room getting in my luggage. But good price for the room. Except for the roach plague.

Business_and_leisure Self

8/10

Excellent

04 May 2022

JAMES

THE HOTEL IS COMMON FOR ME OVER YEARS FOR WORK. AIR CONDITIONING IS THERE, IS END OF QUIET STREET. JUST OUTSIDE OF SECURITY NOISE AT BORDER CROSSING. AFFORDABLE WITH BASIC CABLE. I AM CASE MANAGER FOR FEDERAL AND MILITARY, WORKS WELL. GOOD SECURITY DEVICES, WELL HIDDEN. HAS LAUNDROMAT AND DOCTOR, DENTIST IN PLAZA. JF

Business_and_leisure Self

4/10

Poor

21 Mar 2022

Thami

I don’t like it so dirty 😞

Business Self

6/10

Pleasant

08 Apr 2021

Verified traveler

Run down place honestly. Looks nice though. Not spotless. Wasn’t robbed. Nice vibes

4/10

Poor

24 Mar 2021

Mike

Budget price reflects poor condition

Budget hotel. Not recommend for more than one night due to mold and lack of ventilation

The budget price reflects the poor condition of rooms and stained pillows, sheets and towels

Partner

2/10

Poor

14 Mar 2021

Delia

Fatal

Una experiencia horrible ya que estando casi una noche de salir del hotel me amenazaron de muerte en la habitación y el de recepción está con esas personas vinculadas

Self

4/10

Poor

07 Mar 2021

Olga

Never clean my room the service was not good cheap but not good service

Self

2/10

Poor

14 Jan 2021

Elias Resa

Didn't like anything about this hotel left within an hour to another none

Business Partner

4/10

Poor

01 Oct 2020

Alma

It looks dirty, too much noise, and it smells too much of a cigarrette

Partner

6/10

Pleasant

04 Sep 2020

Verified traveler

The hotel itself is nice , the staff is great and acommadating. Maintenance really need to stay on top of what is breaking down. I stayes in a room tha requires a remote for the A/C unit yet I was not given a remote, I wasn't given a T.V remote either. If I come and stay at a hotel I want those remotes so that I can be lazy. Work on those things and I'd put this at a 3 star hotel..

Friends_and_family Family

8/10

Excellent

02 Sep 2020

Verified traveler

It's ok , it is what you pay for. The staff is friendly. The hotel is falling apart though

Friends_and_family Family

8/10

Excellent

01 Sep 2020

Andy

The hotel is nice for the price, it's fairly clean. They could get a better vaccum and an edger.

Business Self

2/10

Poor

20 Aug 2020

Sophia

It was a small room with no working ac at 80 degree weather never staying there again

Leisure Partner

10/10

Exceptional

12 Aug 2020

Verified traveler

Good value, inexpensive, someone always at front desk to help

Business_and_leisure Friends

2/10

Poor

12 Jun 2020

pedro

\n\nthis place is disgusting

ever since I started walking down the hall, I smelled like a cigarette. When I opened the door, the room had a bad smell, the tables were tanned, the carpet very dirty. I was even sick just seeing this room. I do not recommend anyone to stay in this place, much less in these times when cleaning is very important. I did not stay in this place.

Partner

4/10

Poor

09 Mar 2020

Sylena

Horrible experience

To begin, we requested a double bed when we got there they had not seen out reservation and gave out the last double bed room to another couple that didn’t need the double bed we had my baby with me, second they double charged me when I got there. The bathroom was filthy and still had other trash from the previous day.
I won’t not come back here ever again. It was so loud at night by other people staying and you can hear all the noise from the other rooms.

Friends_and_family Family

4/10

Poor

07 Mar 2020

Erik

The place looks nice but the room wanst 100% clean, it had a weird smell and I heard claiming to be \"reception \", the guys refuse to open the door, then he was told he \"needed to pay more\" and then forced to open the door, heard fight and a cry and asking not to be hit, I felt so unsecure and unsafe and then left the place, spent the night at other place

Friends_and_family Family

2/10

Poor

01 Feb 2020

Wen

I stayed there many times years before. It was clean then. Now is terrible. It smells bad and has bugs crawling. I asked the staff to change the room, pretty much the same. It is shameful to make $4 commission from this listing.

Leisure Self

2/10

Poor

27 Jan 2020

Mariana

I only liked the location otherwise everything else was terrible. They didn’t inform me that the check in for online booking was at the upper level instead of the main lobby and the staff were young people who didn’t seem to care or worry about a thing. They helped once I asked if they could help and they asked to keep my license or give them 300 pesos for security which I have never heard of before. The room was small and not very clean and for the entire stay there was no running water so I had to use bottled water to wash my face and hands and so I couldn’t take a shower. Once sleeping a little after midnight some women came knocking at my door saying in Spanish- were here. I said wrong room, it’s occupied and they laughed and left. Needless to say I didn’t sleep much and when I turned on the tv it was set up to a pornographic video which if my daughter wouldn’t of been there I understand but they knew I had a child with me at least they should of wanted me or have actual family rooms. That was embarrassing and disgusting. Not a safe or family friendly place to stay at but if it’s just to party and have fun with running water it’s works great for that ambience but not to rest and feel safe and clean and rested. I hope they just advertise exactly how it is so that people with children or elderly people don’t stay there. Thanks!

Friends_and_family Family_with_children

2/10

Poor

10 Jan 2020

Verified traveler

I did not stay at this hotel the condition was unsafe unhealthy smelly stains on bed and pillows and electrical wires were hanging with no protection.
I checked in went to the room and immediately checked out.this was not acceptable condition for a hotel and I would like a total refund.

Leisure

4/10

Poor

28 Dec 2019

Wallace

Roaches

Roaches, roaches, and more roaches.

Self

6/10

Pleasant

28 Nov 2019

OscarHernandez

I would like to sustain the cleanleness on the carpets, is very dirty for my children.

Business Family_with_children

8/10

Excellent

09 Nov 2019

Verified traveler

AFFORDABLE IN A QUIET NEIGHBORHOOD. THE HOTEL IS SIMPLE. A LAUNDROMAT IS AT LOWEST FLOOR. THIS IS A PROPERTY IN RURAL MEXICO. JF

Leisure Self

6/10

Pleasant

12 Jul 2019

Verified traveler

Definitely that place is not for longer stays. Disappointed

Business Self

4/10

Poor

07 Jul 2019

JorgeG

everything was ok except the bathroom, had water leak all over the bath, I reported and plumber \"fixed\" 10 minutes later was leaking again it seem that the plumber tried to fix it several times before without good results, other than that was ok, I guess I got for what I paid, is a cheap hotel

Leisure Partner

10/10

Exceptional

29 May 2019

Maria

Not good at all

Not happy with the room, no outlets to charge phone, no lamps, bathroom not working very well, the shower was sprinkled water all over the place. Toylet had to open the tank to flash the toilet. Not enough light on the room and bathroom.

8/10

Excellent

24 Apr 2019

Hector

i like the fact that i was able to park my vehicle in parking lot that appears to be safe section of the hotel. i was there 2 days and the rooms are private the only problem is the noise from the street and alarms outside are frequent even until the night. it would appear the general area of the hotel is in a sketchy area of tj. but it is close enought to buses or calafia routes for me. i'm from tj originally so if you know the bus systems this place will work for you.

Leisure Self

6/10

Pleasant

18 Apr 2019

Verified traveler

They hold on to your ID card for as long as you stay there, if you are going to need your documents for any transaction while in Tijuana don't stay here!

Friends_and_family Family

8/10

Excellent

13 Apr 2019

Eric

Tijuana 2 nights

Nice hotel, I enjoyed my stay will recommend

8/10

Excellent

09 Apr 2019

Martha

Mostly, acceptable for the price.

The lamp in the room had no bulb and the phone was disconnected. There were too much voices from other rooms at night, however, not a big deal.

Family

2/10

Poor

04 Apr 2019

Joel

Prejudice Mexicans who smell

They were extremely prejudice and kicked me outta here he room at 7 am I want a full refund

Family

4/10

Poor

17 Mar 2019

Verified traveler

We arrived very late, around 1 am. However, early on the day, probably in the morning I sent an email through the Expedia relay system to the motel, which they never cared to check, to inform them of our late arrival and to avoid for the managers to unscrupulously sell our prepaid room, as some hotels do.

On my reservation I paid for an upgrade and as I arrived I was told that those rooms weren't even available. So we were given a standard room, which cost a about 30% less but were never offered to refund the difference. The attitude pretty much was, SOL. At the same time we were informed that the property is a sex motel and that only an area is reserved as a \"family hotel\" for people that can't afford to stay at a regular hotel.

I could keep on going but I think you get the picture. Would I stay there ever again ? Definitely not.

10/10

Exceptional

15 Mar 2019

Verified traveler

Excellent service and very friendly and kind reasonable

Business Self

4/10

Poor

05 Feb 2019

Scott

Stayed in much better for even cheaper

Only worth staying if it's cheapest option available. Made me give them my passport while I stayed. All electric outlets were so loose nothing stayed plugged in. No soap in room at all. Blood stains on floor. Decent for extreme budget one night stay. Physically checked room before letting me check out and get passport back. Surprised a hotel like this on hotels.com

6/10

Pleasant

15 Oct 2018

Verified traveler

No way to turn on the ac had to go to the front desk only had one remote control for the whole property the lady came in our room and set it for us. Akso tv remote was broken with black tape around it.

8/10

Excellent

03 Sep 2018

Matthew

Clean and quite. Off the beaten path.

Friends

2/10

Poor

25 Aug 2018

Jorge

Very disappointment.

I was try to take shower, without water in the hotel ..

Family

2/10

Poor

09 Aug 2018

Jorge

Don’t stay here

It was terrible ac wasn’t working and customer service was awful

8/10

Excellent

04 Aug 2018

Verified traveler

Easy to access, plenty of parking, no frills, just a descent place to relax and sleep. Price: can't complain

8/10

Excellent

05 Jul 2018

Customer

Central located

Reasonable rates, clean, friendly staff, easy to locate, ample parking .

6/10

Pleasant

26 Jun 2018

Verified traveler

Uneven bed

Rooms is okay for the price. But bed was lopsided!

4/10

Poor

23 Jun 2018

Frank

Did not find hotel . No street signs. We were lost. And no phone service. Thank you

10/10

Exceptional

12 Jun 2018

Jonny

Clean and quiet rooms !! Friendly employees ;)

2/10

Poor

05 Mar 2018

laura

House Keeping Stole my brand new nike shoes

I would not recommend ever staying here I just bought nike air max pink in color and i have the reciept they cost alot anyways they were in my suitcase when we checked out the hotel i seen them in my suitcase in the morning i had left my room sevral times to get food and load my stuff in car when we checked out and left we got to where we were going and when i went get my nikes they were gone then when we went back twice first time she said housekeeping must have got them so we c ame back in morning with my recidept for shoes and nope now the story was nobody had seen any shoes when before the specifically said house keeping had them so now i am going to file a police report cause they stole my shoes how sad the only person with key besides us was hotel we didnt go anywhere else they stole my shoes so i wouldnt stay here ever

8/10

Excellent

15 Nov 2017

Elijah

Satisfactory

You get what you pay for. Cleanliness was questionable and most of the hotel guests were certainly only there for hourly activities. They do not speak English. However, they pateiently tolerated my broken Spanish, so no problem there. 300 peso deposit on the room. Short walk from la avenida revolucion and the restaurant half a block to the south will give you 2000 calories of the most delicious Mexican breakfast food on god's green earth for 60 pesos.

The staff were not overly friendly but always helpful and polite whenever I needed something from them. In short, you're getting a bed, hot shower, TV and wifi for $20 a night, so don't expect the four seasons. Given the price I would definitely stay here again though.

2/10

Poor

03 Nov 2017

andrew

No hot water

No hot water in shower.they tried another room ,same thing.got out of there without taking shower.it is not suitable for stay.

2/10

Poor

25 Oct 2017

Verified traveler

In tijuana

Bad mad reservation via expedia once arriving to hotel they said no rooms available for that night and no reservation found. We showed them the reservation number and they still said no. They send us away we where inform that charges on credit card won't be made to to the facility not having a room available.

My card was still charge called expedia and expedia only said they will contact the hotel after several try expedia response was charge are not refunded. Disappointed paid for a room we didn't even stay

4/10

Poor

19 Oct 2017

James

This place is very run down and too far from the tourist areas for the price. I will cross this off my list forever. Do not be fooled by the pictures. I have stayed at much better right off Revolution for almost half the price.

2/10

Poor

09 Oct 2017

J

Not Your Cup of Tea

This hotel was truly a motel for hooking up with prostitutes. Bed sheets were not very well cleaned and the room had a terrible smell + the neighborhood was too noisy even with the AC on. I booked this hotel 2 days prior and paid and overpriced rate out of necessity, but I feel I was swindled. I don't think I will ever book anything through Orbitz again.