Hotel Pacific

Mexico , Tijuana
TIJUANA, Durango 2251 Col Madero
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100 reviews shown

8/10

Excellent

13 May 2026

Gigi

Room is clean but it has a damp smell?Location is good . Breakfast was good, we stayed for 3 nights but breakfast was the same for 2 days. People are very nice and that’s the most important thing!!

10/10

Exceptional

13 May 2026

Karen

Very pretty, nice, convenient property. Room was spacious, comfortable and clean. Fireplace was easy to operate. Breakfast was good with lots of choices including hot food which I wasn’t expecting from a breakfast described as continental. Housekeeping not automatic, you must request it before 9am. Not a problem but it would be nice to have extra towels provided without requesting them. Overall great stay.

Partner

10/10

Exceptional

13 May 2026

Reyna

everything was perfect. will stay again soon

Friends

8/10

Excellent

12 May 2026

John

My Gf and I’s stay was pretty good overall. My main complaint would just be how certain things were maintained. Their elevator was out of order and while that’s not a problem taking the stairs from the 4th floor (where our room is located) to the garage to get some stuff, it can get tiring. Staff were very friendly and the free breakfast was adequate. The room looked very cleaned, however upon entering the room we also noticed one light switch broken. Again, pretty good overall with just a couple minor complaints.

Partner

4/10

Poor

12 May 2026

Berenice

I recently stayed at the Pacific Hotel and was disappointed with the overall experience. The room was not very clean, which immediately set a bad tone for the stay. The hotel also advertises being close to Cannery Row, but the actual walking distance was much farther than what was posted, which was frustrating. On top of that, the receptionist was unfriendly and did a poor job explaining the charges on my bill. I would not stay here again.

Family_with_children

6/10

Pleasant

11 May 2026

Kristine

The property is dated. The staff were friendly. The property was quiet and the bed comfortable. But our first room was disgusting. We checked into the and immediately were hit with the smell of bleach. The bathtub had something brown and gross and the carpet next to the bed was very wet. After putting a towel down it soaked through. Clearly something occur the night before and housekeeping tried to clean it up. But did not communicate to the front desk that this room may not be ready that day. The staff did have another of the same room available which we moved into. So there was never a reason to give us the deity room to begin with.

Partner

10/10

Exceptional

11 May 2026

Robert

Great location and wonderful room for our family

Friends_and_family Family

6/10

Pleasant

10 May 2026

Dildora

The hotel is outdated. Breakfast was okay.

Family_with_children

10/10

Exceptional

10 May 2026

Mostafa

Clean room and extremely nice staff

Self

10/10

Exceptional

10 May 2026

Akila

Breakfast was great...more than continental! The fireplace and beautiful suites are such a nice touch to this property. We will come back for sure.

Family

10/10

Exceptional

09 May 2026

Eric

Great customer service along with easy and smooth check-in process

8/10

Excellent

07 May 2026

Rick

Breakfast not so good

6/10

Pleasant

07 May 2026

David

The room was spacious, clean, and comfortable. One thing to note is that the building is not very accessible for guests using crutches or wheelchairs. The elevator got stuck during our stay, but Nick was extremely helpful and went out of his way to assist us getting to the garage and navigating the property. The hotel would benefit from having more elevators and easier access to the lobby to improve the overall guest experience.

Partner

8/10

Excellent

06 May 2026

David

Liked the spacious suites, nice breakfast room, walking distance to downtown restaurants.

Family

4/10

Poor

06 May 2026

erick

They didn't clean my room.

Partner

2/10

Poor

04 May 2026

Luz

I was very unsatisfied with my stay the bathroom tub had woman hair and dusty . In my bed area a men sock was just randomly there and the worst of all the room had ants in sink area . For the amount of money I paid since I brought my pets work me at 50 dollars per pet plus stay I was very unsatisfied.

Pet

10/10

Exceptional

03 May 2026

Patric

The rooms are well maintained and the fireplace kept the room warm.

Partner

6/10

Pleasant

01 May 2026

Mary

Fireplace and location

Family

6/10

Pleasant

01 May 2026

Ricardo

Breafeast was good.

Partner

8/10

Excellent

30 Apr 2026

Lisa

Loved the location. The room was spacious. The fireplace was lovely. Breakfast was filling and got our day started right. Staff was very friendly and helpful.

Partner

8/10

Excellent

29 Apr 2026

Brenda

Great location. Wonderful staff. Large room. Room was clean but the shower and tub had some mold along the inside edges. It was a dog friendly room and I did find some urine on the wall and baseboard. Did not smell like pets were in the room. Bed was comfortable and clean. Breakfast was ok. Overall a good stay.

Pet

10/10

Exceptional

28 Apr 2026

Charles

Bless Sanie (sp) at the front desk. She is Golden!

Self

8/10

Excellent

28 Apr 2026

Gregory

breakfast wasn’t my cup of tea

Partner

6/10

Pleasant

28 Apr 2026

Justine

Very outdated, didn’t feel clean. Many upper spots I noticed hadn’t been dusted in awhile. Breakfast options were good, staff was helpful and friendly.

Partner

4/10

Poor

27 Apr 2026

Johnny

Remodeling of room was not professional at best poor workmanship. Hard to imagine how much this first class establishment has been affected with age. Sorry we paid this much for these conditions will never stay here again.😞

Partner

6/10

Pleasant

27 Apr 2026

Linda

I killed 3 bugs in my room
The lobby staff was unfriendly. I went 3 times as I couldn’t find breakfast. She was rude and unhelpful. The map they provided was extremely small and blurry.
Breakfast was cold. We got there about 7:20 and everything was cold.
You were able to see light from outside around the entire door to the room .
I would not recommend this place

Partner

10/10

Exceptional

26 Apr 2026

Larry Eugene

Loved the size of the room, and the fireplace was the bomb!

Partner

8/10

Excellent

26 Apr 2026

Dominick

Great stay. Elevator was out of order which was inconvenient especially considering the amount of luggage we had.

Partner

4/10

Poor

25 Apr 2026

Ivy

Pros: location, cute vibe

Cons: uncomfortable beds/pillows, water damage/leakage throughout the hotel/parking garage, broken elevators, bad air flow/stuffy room

Partner

10/10

Exceptional

25 Apr 2026

Agustin

My wife and I had a wonderful 5-night stay there. Our suite was comfortable and quiet, with a pleasant balcony where we enjoyed to sit. The staff is excellent across the board-- front desk, housekeeping, and maintenance. The breakfast was good. The central location is very convenient. We will definitely stay there again when we return to Monterey.

Partner

6/10

Pleasant

24 Apr 2026

vanessa

the room was okay. outdated. each time we returned fr an outing, it had a sewage smell in the room that we had to leave the backdoor open to air it out. staff showed minimal customer service. nothing special but the price was good for the nights there, location was the best thing bout the place. breakfast was okay. they never had fresh coffee in the lobby and always ran out before noon. we wouldn't stay here nor recommend it, unless you're looking for a good deal in regards to location. also, it was very noisy, even in the middle of the night like there was construction or moving happening. not sure what that was about, but it wasn't what we expected in the late hrs.

Family_with_children

10/10

Exceptional

23 Apr 2026

frank

My wife was thrilled. Spacious and quiet room. Charming! Great bed and linens. Windows and balcony. Breakfast about the same in Marriott hotel, etc. Externally might use a little sprucing. 2/3 the cost of Marriott and way more personal and delightful.

Partner

8/10

Excellent

22 Apr 2026

Chris

Enjoyed my stay, enjoyed the fire place in my room, several good restaurants within walking distance. Very close to Fisherman’s warf, I wil stay there again.

Self

6/10

Pleasant

22 Apr 2026

Lisa L

Older hotel, with a lot of potential! Needs renovation, is noisy, but plenty of parking and good location.

Friends

4/10

Poor

21 Apr 2026

Lucy

Very noisy room on the road and by the ice machine. Shutters didn't close properly so also very light in the morning. Daughter's sofa bed wasn't made so we had to make it ourselves after asking twice for extra sheets. The hotel didn't have any extra comforters/duvets for my daughter either. Bath plug was broken so couldn't use the bath and toilet kept filling up very loudly all night. Great location for exploring Monterey though, with affordable parking.

Friends_and_family Family

4/10

Poor

20 Apr 2026

Inam

Old beat up property. Bedsheet and covers were smelly.

Family

6/10

Pleasant

20 Apr 2026

Cynthia

Arrived for a 1 night stay. Staff seemed stand-offish. Transactional interaction. No interest in creating a connection. We opted for a first floor room due to having a small baby. Room was decent. Bathroom seemed dated rusty air vents. Tv did not work, called the front desk twice. First ring they did not answer. I called at 8pm. Answered 20 mins later. No apology, another transactional interaction. I considered booking an Airbnb. I booked the hotel hoping for a great stay. With hotel amenities and great staff. Wish I would have just booked an Airbnb for the price.

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Theodore

Love the location and pet friendly!

Pet

8/10

Excellent

18 Apr 2026

daniel

For a suite hotel, the room was not as clean as it could have been. There were hand smudge prints on the walls and furniture was kinda dirty. Bathroom could have been cleaner. Grout was dirty on multiple spots. Unfortunately the elevators were out so 3 flights of stairs, with dry rot on the steps was disappointing to see. Parking garage is very tight, with medium to large vehicles.

400 rooms numbers are on the top level and have the vaulted ceilings, as compared to the lower level suits. Bathroom was the highlight, shower was adequate size. The bath tub was a deep tub so it was nice for soaking. Bed was very soft and comfortable to sleep.

Partner

2/10

Poor

16 Apr 2026

Lluvia

I had a very disappointing stay and would not recommend this property. The room had multiple cleanliness and maintenance issues that made it uncomfortable and concerning.
There was visible mold in the room, including on fixtures, and the hair dryer was filled with dust. Dust buildup was noticeable throughout the space. The room also had a strong odor that smelled like a mix of mildew and bleach, which made it unpleasant to stay in.
The headboard had what appeared to be a handprint on it, which raised serious concerns about cleanliness. The toilet seat was peeling and clearly in need of replacement. Additionally, the listing mentioned a fan, but there was no fan in the room at all.
To make matters worse, there was loud construction happening in the lobby during my stay, which was disruptive. I attempted to contact staff both via email and through Expedia chat multiple times over my 3-night stay and never received a response.
Overall, the lack of cleanliness, missing amenities, and complete lack of communication from staff made this a frustrating experience. I would strongly suggest improvements before others consider booking.

Partner

10/10

Exceptional

16 Apr 2026

Klarenz

very good

10/10

Exceptional

16 Apr 2026

Luis

We’ve stayed a couple times and it’s always wonderful. Breakfast/coffee is perfect and convenient. Location is Amazing. Will be coming back again!!

Pet

10/10

Exceptional

15 Apr 2026

Erik

Great for conferences

Partner

8/10

Excellent

13 Apr 2026

CHUAN DONG

Clean room & bath. However some of the interiors looks dated which needs to be replaced

8/10

Excellent

13 Apr 2026

Maria Celina

We had a great stay. It was close to the old fisherman’s wharf and walking distance to the dining establishments and trader joe’s.

10/10

Exceptional

13 Apr 2026

Cynthia

Room was clean, staff was great

Business

4/10

Poor

13 Apr 2026

Aaron

We arrived late with a genuine emergency — my wife had food poisoning, I had two small children in tow, and I needed to get everyone into a room as quickly as possible. The young woman at the front desk never once made eye contact while I explained the situation. No urgency, no empathy, nothing.
Then she assigned us a fourth-floor room on the side of the hotel with a broken elevator.
I had to get my sick wife up four flights of stairs, wrangle two small kids, and haul every piece of luggage myself — no cart, no elevator, no offer of help. And those stairs? Pieces of steps were missing with old rusty nails exposed. I was navigating this with two small children and a sick wife in tow. It was a safety hazard, plain and simple.
The next morning, the same employee was at the desk. I asked for additional towels — a reasonable request for a room sleeping four people. She smiled and said, \"No worries, I'll send them right up.\"
They never came.
We returned after a full day out and still had no towels. I had to call down a second time just to get something that should have been standard from the start.
There are bad days, and then there are systemic failures in basic hospitality. Staff indifference during a family emergency, a structural safety hazard that could have seriously injured my children, and a follow-through problem that required two requests for extra towels — I won't be back, and I'd encourage families especially to look elsewhere.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Richard

Ana and Sinai were fantastic. They were super friendly and helpful. They definitely made an effort to make sure our stay was pleasant.

Family_with_children

8/10

Excellent

12 Apr 2026

William

I would recommend the maintenance workers to do not make noise late at night and mainly early in the morning. I would never book a room next to maintenance room for next time.

Family

6/10

Pleasant

12 Apr 2026

Jaazaniah

The breakfast was nothing special but still nice it was offered, everything seemed fresh.
The staff were decent.
The building though seems to be in need of some serious repairs, rotting steps, sunken floors (which filled with water due to it raining during our visit) the grout in the tiles, bathroom/shower/tub were all chipping or had mold present. The plumbing leaks in the under ground parking. The elevators either didn’t work or were very obviously never cleaned. Our comforter also had blood stains on them so doubt that has been washed in awhile…

Family_with_children

6/10

Pleasant

12 Apr 2026

rachel

it was okay

Family_with_children

6/10

Pleasant

11 Apr 2026

Dr. Eric

The feont desk person didnt tell us how to get to our room, I had to ask. She said tuen left and take the stairs up. We has to ask a second time. The real direction that should have been shared is tuen left walk a 10p yards thepugh the garage and the stairs will be on the right. The key cards didn't work and had ro walk back. Had to ask for the wifi code later that night. Then its given with a map of the hotel. This should have been given in the beginning.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Francesca

The room and location of the hotel was perfect, no need to drive around and look for parking spots as we were able to walk everywhere. The room was so nice and bathroom was very spacious

Family_with_children

6/10

Pleasant

09 Apr 2026

Sandy

Staff / manager tried her best to address issues and was very kind…

keep in mind this street has may historical older Spanish style buildings, that’s the charm of this street… and this hotel is not the exception. So with older buildings, there will be water temperature issues, insulation is not as up to date , nor door seals - so you will hear outside noise.

Inside decor of our suite was very cute & cozy.

Part of the Spanish charm of the building is the Spanish outside clay tiles ( probably original) but when employees roll their carts over them they are very loud especially when rolling close to your unit.

Breakfast - was an issue for me, I was not to happy… but the manager addressed it and said she’s speak to the breakfast team… as all food should be continued to be made available up until 10am. (If you need a filling breakfast w protein- it’s probably best to go out instead).

Partner

8/10

Excellent

09 Apr 2026

Mary

Breakfast every morning was really tasty! Breakfast staff was very accommodating also. Only true complaint that I have is that the cleaning crew never appeared and had to request toilet paper and towels a few times. Room and atmosphere was great! Beautiful and I would definitely stay again!

Self

6/10

Pleasant

09 Apr 2026

Joel

The location and value you get relative to other hotels in immediate area you can't beat. The staff are friendly and helpful but limited. I'll elaborate soon. The property is older but really blends well with the old style architecture of the area. I was on the third floor and the elevator was out of service. The grounds looked well manicured but brickwork and wooden walkways could use power washing. Very dingy looking in contrast to the manicured landscape and white adobe looking walls. The room I had was a junior suite with a sofabed. The room appears to have been renovated. My biggest gripe is the toilet seat was either reused or abused by previous guests. Housekeeping in room was acceptable except for toilet again. Gray hard water stains were very visible below the water line. I lied about the biggest gripe. The biggest gripe was i had barely to no hot water for my overnight stay. I was told maintenance could not access the room to correct it until tomorrow as it was after hours. Fast foward to morning and still no hot water. Cold showers for all. Here is the limited part that i mentioned about the staff. When I notified the front desk about the water issue I was instructed to try leaving water on for 5 minutes and if not working she would have us moved to another room. I did 10 with very little heat. Staff apologized and informed me that her manager said they sold the last room. I checked and it was still available so you all could come to your own conclusions. Limit!

Family_with_children

10/10

Exceptional

08 Apr 2026

Codi

Very nice hotel. Walking distance to everything.

10/10

Exceptional

07 Apr 2026

Christopher

Very spacious and clean, loved my stay!

Partner

6/10

Pleasant

07 Apr 2026

Linda

The location was great and our room was fine. The only issue we had was that the stink didn't not drain and some of hour towels were not very clean.

Pet

10/10

Exceptional

07 Apr 2026

Melanie

Beautiful hotel in Spanish style, great location, little kitchen with a few essentials

Family_with_children

10/10

Exceptional

06 Apr 2026

Bouchaib

Clean room, quiet room, friendly staff.

Partner

8/10

Excellent

06 Apr 2026

Jose

Cute but dated hotel with plumbing issues. The toilet kept running water making difficult to sleep. Although room is clean, it had a strong odor of bleach. But the family enjoyed the room and the morning breakfast was a plus.

Family_with_children

8/10

Excellent

06 Apr 2026

Monique

Wish the elevator worked we were on the fourth floor and that was a lot of stairs

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

Maria e

The only bad thing that makes me not like my stay was the cleaning people going back and forth with their loud carts when me and my kids try to take a nap we couldn't cause it was so loud and the walls are thin I could hear everything upstairs and outside...other than that staff was amazing and hotel clean just noisy

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Amy

Lovely hotel room.
Good breakfast.
Hot tub was disappointing.

Family_with_children

6/10

Pleasant

04 Apr 2026

Julie

The breakfast menu was lacking on Friday. Better on the weekend. Staff was average.

Family_with_children

6/10

Pleasant

04 Apr 2026

Tracy

The bed was comfortable. But the parking is horrible! Plus you get charged $22/ night! The breakfast was also a let down.

Family_with_children

2/10

Poor

03 Apr 2026

Sonja

Black mold was growing in bathroom, coffee maker not working, causing water to spill all over. Iron broke and not functional. Carpet was very dirty. Breakfast was average and not restocked once the popular items were gone. Love the location, but the hotel needs major improvement.

Partner

6/10

Pleasant

03 Apr 2026

Burke

Bathrooms weren't very clean, multiple lights didn't work as well as a broken bathtub knob. Elevator was broken as well as the ice machine.

4/10

Poor

02 Apr 2026

crystal

Room was dirty. Found hair in the shower. Dusty walls. Staff charged my card for parking before letting me know she was going to do it. The “SPA” is a hot tub that fits maybe 4 people?

4/10

Poor

01 Apr 2026

Melinda

This hotel was not what we expected. The elevator for the building we were in was broken and we had to carry our luggage up to the 4th floor! We were not told this when we made the booking. There were ants in our bathroom, no towels at the small jacuzzi. The room was ok, a little dated. Probably won’t stay here again b

Family_with_children

8/10

Excellent

01 Apr 2026

Morgan

The junior suite was great! This hotel is walking distance from basically everything (aquarium, cannery row, fisherman’s wharf, etc). The location is really convenient. The parking garage clearance is 6’6”, so I couldn’t comfortably fit with my truck but there are nearby garages that have 6’8” and 7” clearance so it wasn’t a big deal.

Partner

10/10

Exceptional

31 Mar 2026

Maria

Friendly staff. Very helpful. The room was very clean and organized.

Self

10/10

Exceptional

31 Mar 2026

CHRISTIAN

All good

10/10

Exceptional

28 Mar 2026

Jeannette

Every thing was great

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Victor

Pricing was great for a good sized room. Property was nice; well kept and calming environment.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Mary

Elevator was broken and room was on second floor. Front did not tell us about this. Also, the hotel rooms can be accessed from the street (you do not have to go through the front desk, so I did not feel the property was secure. Lots of noisy kids as well in the rooms.

Family

10/10

Exceptional

26 Mar 2026

Julie

Gorgeous grounds and fountains and courtyards.

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Michele

Cute, clean, convenient. Would stay here again. The beds were moderately comfortable. Would have rated this property 5 stars off the beds were better

Family

10/10

Exceptional

25 Mar 2026

Mary Ann

We enjoyed our stay. The room was just what we needed with all the accommodations to restore us during our roadtrip. Breakfast was delicious.

Partner

10/10

Exceptional

25 Mar 2026

Angela

Property was pet friendly, clean, and near everything we wanted to see in Monterey. We would definitely stay here again.

Family_with_children

10/10

Exceptional

24 Mar 2026

Vasumitha

Great location, charming place with Spanish architecture. We booked the junior suite and it had a separate bathtub with shower and another shower stall with a door so my boys didn’t need to fight for the first spot : )

8/10

Excellent

22 Mar 2026

Alan

Room was clean, furniture updated and comfortable. Bathroom well stocked and nice shower with good pressure. Parking could be very tight in terms of width of space. Seems like walk ways / cement could have used a good power rushing. We have stayed there 4 or 5 times and like the walkablility the wharf area and downtown area for restaurants.

Family

4/10

Poor

22 Mar 2026

Elaine

One towel, no ice, parking full and a broken tail lamp just trying to back out of the full lot. Not the best experience.

Business

8/10

Excellent

22 Mar 2026

Becky

We enjoyed the suite. It was great having not only a bedroom but a little sitting area with a fireplace and couch. The kitchen area with the refrigerator, coffee pot and microwave was perfect. The out side porch was nice for a little fresh air.
The only disappointment was breakfast- it’s a nice breakfast but there is only one worker and the sausage or burritos come out 2 to 3 at a time . Also know it’s $22 per night for parking .

8/10

Excellent

21 Mar 2026

Christina

The property is beautiful however parking in the garage is terrible if you have a large car. We ended up parking in the street. The elevator to our third floor room was broken so we carried our luggage up the stairs. This wouldn’t have been terrible if my daughter didn’t have a sprained wrist. Also, there are no snacks available for late night hunger. We were directed to the nearest gas station. The room was clean and spacious.

Family_with_children

10/10

Exceptional

21 Mar 2026

mark

Room is clean. If u get corner room theres no AC.

8/10

Excellent

21 Mar 2026

Esmeralda

The staff was great .. hotel could have a great experience but our room had ants . But staff was great an rooms were great size

6/10

Pleasant

20 Mar 2026

Vannoradey

There was a heat wave and the temperature was warmer than usual. The hotel room was warm and stuffy. We tried the air conditioner which didn’t work. The heater was working though. Otherwise, the room and bathroom were clean. Beds were comfortable.

8/10

Excellent

20 Mar 2026

Imelda

Stayed with my family poor costumer service and breakfast food not good.

Family_with_children

10/10

Exceptional

19 Mar 2026

David

Very nice staff and room is clean

10/10

Exceptional

19 Mar 2026

Heather

We stayed here one night with our kids and everything was amazing! The staff were courteous and helpful, the grounds are huge, and the rooms/suites are large and perfect for a family! The free continental breakfast surprisingly had hot breakfast burritos and sausage. There was some visible wear and tear throughout the grounds, but that’s to be expected.

10/10

Exceptional

17 Mar 2026

Raquel Rocio

The facility was clean and cozy. We loved it here!!

Family_with_children

8/10

Excellent

16 Mar 2026

Steven

Decent hotel, good staff, it is due for a much needed update. Great location and dog friendly!

Partner