Name: Hilton Garden Inn Astana
Address: Kabanbai Batyr Avenue, 15, Nursultan, 010010, KZ

10/10

Exceptional

22 Jul 2026

Alexander

Hotel absolutely mer all expectations.

6/10

Pleasant

22 May 2026

Nicola

For the price, everything felt a bit dated and in need of a refresh. My aircon didn’t work properly in my room all week. Breakfast was ok. Staff were helpful when it came to helping with taxis, etc. Good location. Next time I’m in Astana I would look to try somewhere else though

Self

8/10

Excellent

26 Apr 2026

Joshua

Nice updated hotel, with extremely friendly and helpful staff, the service was excellent. The rooms are very nice, although the hot water in the shower was inconsistent, especially in the morning when it was likely under strain from many guests at once. The main challenge is that the wifi in the rooms is shockingly problematic, I haven't had such issues at any hotel in years - and this was after they moved my room because the first room wifi was basically non-functional - but still the wifi only works very well in the lobby. The quality of the breakfast food is good, but the variety of options could be improved.

Self

10/10

Exceptional

26 Feb 2026

Wander

The entire staff from the front desk, breakfast and at the bar, everyone was over the top.

6/10

Pleasant

26 Jan 2026

Katherine

The room was

8/10

Excellent

12 Dec 2025

Denis

The property is good, not very, but good enough. Staff are very polite, you feel that they love you and are trying to be very helpful. They are serving an incredible breakfast. Unfortunately, the door in the room (320) is broken (not stable). Too hot in the room. And absolutely non-comfortable pillows (even if there are 4 pillows in a room). Anyway, thank you so much for the accommodation.

Business Self

4/10

Poor

22 Nov 2025

Frederick

When I arrived, there was an intoxicated man who was sleeping in front of my door and I could not get into my room. The elevators at times were not working, and I got stuck in an elevator shaft. I had trouble at breakfast when they said that I did not have breakfast included, but I did. The staff was very pleasant and helpful at each time and even sent a fruit plate as a thank you, but there were just too many problems going on.

8/10

Excellent

22 Sep 2025

QIUHUI

Comfortable but a little dated. Staff was a little confused at check-in but thankful that they offered late check-out. Location was near lovers park and a boulevard for good walking around.

Self

10/10

Exceptional

06 Sep 2025

Richard

Great

Great stay at this Hilton Hotel. Close to the Bayterek Tower (15min walk) and was very clean.
My only issue was that the air conditioning was poor and the room was always hot

Friends_and_family Friends

8/10

Excellent

22 Jun 2025

Katherine

Good stay. Appreciated the long breakfast hours.

Business

8/10

Excellent

09 Jun 2025

Michael

N/A

4/10

Poor

22 Apr 2025

Verified traveler

Won’t stay again

Staff are good. And the location is as good as it can be in Astana..

My main issue was comfort. Two main reasons -
Firstly, my room was opposite the elevator and there was little sound proofing, meaning it wasn’t easy to sleep.
The main issue was how uncomfortable they made the place by constantly having the central heating on. The aircon apparently doesn’t work if their central heating is on, the answer from the staff was to open the window which isn’t practical overnight with the noise/traffic in Astana. I feel like for a hotel charging £140 you should be able to be at a comfortable temperature. Won’t stay again

Self

10/10

Exceptional

19 Apr 2025

Daniyar

A wonderful hotel in the heart of Astana

10/10

Exceptional

04 Mar 2025

Verified traveler

Good stay

Modern facilities, good size room and clean. Staff are very helpful & friendly. within walking distance from a big shopping mall.

Business

2/10

Poor

30 May 2024

CANBERK

+ good location.
+ Name - Hilton.

- The internet has a low speed and not stable.
- They said the hot water will not be avaliable for 3 days and did not react quickly for solution. If you carry the name “Hilton” you should resolve problems.
- The room is always cold and heating and clima is not working properly.
- inadequate personel for room cleaning. They could clean only once and at a evening time.

Long story short - the money you pay and the comfort you get does not match.

Business

8/10

Excellent

11 Feb 2024

Maria Gabriela

Too hot in the rooms and slow internet

Business Self

10/10

Exceptional

15 Jun 2023

Craig

Great hotel in the heart of Astana. The breakfast was very good and the staff were top notch. Check in was very fast and the room was more than adequate. Would definitely recommend.

Business Self

6/10

Pleasant

02 May 2023

Verified traveler

Uncomfortable stay.

Unprofessionally managed hotel. Heating system is pumping very hot air into the rooms, very uncomfortable. The hotel is on a noisy street, so opening windows to get fresh air makes slipping at night difficult.

Friends_and_family Family

10/10

Exceptional

07 Feb 2023

Dinara

Great customer service, nice breakfast.

Business_and_leisure Self

10/10

Exceptional

14 Oct 2022

Peter

Clean, good breakfast, convenient to all of the activities / sights on the boulevard

Leisure Friends

8/10

Excellent

05 Oct 2022

Louis

Good

Great business hotel in a pretty drab city! Clean and comfy. Only two complaints - firstly the wifi was very poor. Secondly, laundry was extortionate- for 1 shirt and some underwear it was going to cost £17!

Business

6/10

Pleasant

03 Oct 2022

Verified traveler

Functional, ok for business travel

I stayed at this hotel a few years ago and had good experience so decided to stay again. This time I was disappointed with the standard of service and food which was not as good as before. I will probably try somewhere else next time.

10/10

Exceptional

26 Jul 2022

Sangcheol

Though I visited Nursultan 3 years ago, but hotel was wonderful.

Business

10/10

Exceptional

21 Dec 2021

Craig

Great hotel! Room was clean and spacious. Great location close to main tourist sites, restaurants and shopping malls.

Business

8/10

Excellent

18 Nov 2021

Yuliya

Good option for business trip

Nice service and location, breakfast used to be much better, but all in all great option for reasonable price.

Business

10/10

Exceptional

09 Aug 2021

Verified traveler

Excellent

Business_and_leisure Self

10/10

Exceptional

19 Apr 2021

Verified traveler

Great staff, location and service

Business_and_leisure Family

8/10

Excellent

15 Feb 2021

Shukhrat

Good ratio between price and quality

Self

8/10

Excellent

16 Feb 2020

Yoshie

Comfortable stay

Staff were welcoming and friendly. Good service and facilities in general. There was a big shopping mall about 10 mins walk from the hotel which was convenient. Breakfast was slightly disappointing as I would have liked more hot food.

Business Self

10/10

Exceptional

01 Dec 2019

G

Astana is Cold in Winter

Great hotel. In a great location

Friends_and_family Friends

10/10

Exceptional

21 Oct 2019

Verified traveler

Clean and modern in a good location. Friendly staff and nice rooms.

Business Self

10/10

Exceptional

05 Sep 2019

Verified traveler

Convenient location close to the restaurant and business center.

Business Self

10/10

Exceptional

11 Aug 2019

Verified traveler

Location was excellent, staff very helpful and friendly.

Leisure Self

8/10

Excellent

16 Jul 2019

Verified traveler

Comfortable hotel in good location. Rooms and service of expected standard. My room was cleaned quite late in the day on a couple of times, which was inconvenient. Also hallways could do with vacuuming more often.

8/10

Excellent

11 Apr 2019

lucky

room was warm all the time even with window open. convenience store prices rather high. breakfast pretty good. promised to bring me shaving kit and toothbrush, both never arrived. had to ask twice for ice.
but the location was excellent. waking distance to just about everywhere

Leisure Self

10/10

Exceptional

07 Apr 2019

Verified traveler

Lovely large room typical of the Hilton standard

Front desk helpful

Did not eat here so no comment

Leisure

6/10

Pleasant

24 Feb 2019

John

Overpriced. The room was fine, but breakfast was particularly overpriced. Omelets were mediocre. Ordered a hamburger one evening and it was the worst that I have ever eaten.

Business Partner

10/10

Exceptional

02 Feb 2019

Verified traveler

Enjoyable stay in a convenient location

Great hotel, I enjoyed cleanness, large cozy room, dissent gym and sauna. Breakfast was also nice.

10/10

Exceptional

02 Feb 2019

Mikhail

Good condition property. Nice stay.

Very nice property, clean, rooms cozy and in a good condition. I really enjoyed.

8/10

Excellent

03 Jan 2019

Verified traveler

Not a bad hotel, conveniently located, hotel staff was very friendly and ready to help

8/10

Excellent

06 Aug 2018

Craig

Clean, modern and good location

This hotel is as great place to stay for Bayterek Tower and surrounding attractions. The rooms are very clean, it’s a modern / new hotel and the breakfast had a large selection of hot and cold food. There’s a free to use laundry and you can buy washing capsules at reception. There’s a small shop in reception where you can buy water, beer, soft drinks, toiletries, etc.

Partner

10/10

Exceptional

17 Jul 2018

JonT

Great central location

Great hotel, helpful courteous staff. Great location right in the heart of Astana nee the Khan Shatyr. Good breakfast and a free guest laundry.

10/10

Exceptional

01 May 2018

Steve

Good value, very comfortable

Picked Hilton largely on price/rating not knowing Astana. The City is very spread out so it seems no areas offer a walkable urban experience. Hilton was clean, rooms new and comfy, breakfast good.

10/10

Exceptional

22 Apr 2018

Sandeep

Great Hotel at the Centre of Astana

Great hotel. Luxurious and right at the centre of Astana. Expect the sumptuous Hilton breakfast.

10/10

Exceptional

05 Apr 2018

Verified traveler

Amazing. Loved the pantry idea where you purchase your own items at very reasonable prices instead of a minibar.

10/10

Exceptional

08 Dec 2017

JAY

This hotel is fantastic.

Nothing to complain about. The rooms are clean, good size, great internet connection, good TV package, bathrooms are clean and innovative. Breakfast is good as well as the on-site restaurant.

6/10

Pleasant

28 Aug 2017

Ani

Good location and friendy staff

Friendly staff, specially Kristina.
The location is excellent, but the room was smelly: cigarette (even though is non somking).

10/10

Exceptional

17 Jun 2017

Tong

Great and reasonable price

This is a great hotel with a reasonable price. Close to a lots of attraction . The room is nice and clean.
I will stay here again.

10/10

Exceptional

28 May 2017

Frederic

Enjoyed my stay there on an overnight trip en route to Uralsk, great location, only 20 mns from Astana airport. Well located next to Astana main monuments. Good food.

8/10

Excellent

02 Apr 2017

baruch

Water temperature on the bathroom tends to change quite substantially with no warning.

8/10

Excellent

26 Sep 2016

Francesco

Nice for business

Nice hotel bear the Hospital.

10/10

Exceptional

17 Sep 2016

Muaath

The best lucation and comfortable hotel

Comfortable- fun-relax

Family

8/10

Excellent

11 Jan 2016

Gregory

Stopover in Astana

A very nice hotel. The only thing that i would like to see improved is the menu in the restaurant which could be a little more diverse.

8/10

Excellent

14 Dec 2015

Erik

Business Hotel in center of Astana (left bank)

Good business hotel in center of Astana. Nice buffet breakfast, free Wi-Fi. Great winter rates made it very competitive. Would definitely stay again.

10/10

Exceptional

05 Nov 2015

Maria

Location is good. Service is not though, met some difficulties in aranging a transfer from the airport. Breakfast is nice

10/10

Exceptional

21 Oct 2015

Martin

Great facilities and excellent service

I stayed here for 4 nights in October 2015. From check in to check out, the staff could not have been more helpful. The front desk team were excellent, bar and restaurant service was quick and friendly and housekeeping responded quickly. The majority of staff spoke English to a high standard. The room was spotless and comfortable. There was a good range of English channels on the TV (not a given in a region where everything is often dubbed over with Russian).

10/10

Exceptional

09 Aug 2015

Andrew

Excellent stay

I had a great 5 day stay here. Easy walking to the sights, and good wifi throughout the hotel. Staff were very helpful and all spoke decent English.
Half a service mark down as 4 staff chatted behind the bar for a good 15 minutes before thinking of visiting the guests at tables one night.

10/10

Exceptional

27 Jul 2015

Askar

Nice new hotel in close to city center

It's almost impossible to reach hotel reception out side hotel. I was trying to do this all day to confirm booking, but never succeed.

10/10

Exceptional

02 May 2015

Kamila

Very good hotel for the price you pay.

Comfortable room with high speed internet, good food in the buffet (options in the restaurant quite limited). Nice staff and convenient location of the hotel. Fully equipped gym.

10/10

Exceptional

24 Feb 2015

Milton

THE place to stay in Astana

My wife and I stayed at the Hilton Garden Inn in Astana twice, once en route to Europe for four nights and again for two nights on our return. We loved the hotel. The staff were outstanding -- very helpful and friendly, and fluent in English. The location is as good as it can be in Astana, given its sprawling nature, but many restaurants and shops were walkable, and the rest are easily accessible by taxi.

Partner

8/10

Excellent

25 Jan 2015

Verified traveler

new one

Not yet a year old, so the maintenance is perfect.
Could not get my room cleaned. First day the maid appeared at noon and when I asked to return a little later - she never returned. The second day - by 1600 the room was not yet made, so I asked the reception to take care of it. Other than that - a very pleasant stay. .

8/10

Excellent

10 Dec 2014

Gman

Nice hotel with excellent location in Astana

This was a very good hotel for the value and the proximity to the Government offices.

8/10

Excellent

25 Nov 2014

Joann

Nice hotel in new building. Convenient location\n\n

We had a good experience. This is a new hotel which just opened in May of this year. There are no porters in the hotel but the security guys were helpful offering to carry our luggage. We have got exceptional warm attitude on the reception. Receptionists were very polite and helpful.

4/10

Poor

21 Nov 2014

Mattlufc

Constant stream of low level issues

Stayed here 4 times in last few months since it opened.

They advertise a dry cleaning service, they don't have one \"yet\" offered to take mine to an external cleaner and added a surcharge that was half the price of the clothes anyway. It's a Hilton! It isn't an old soviet hotel.

Was sat in the bar and a block of wood fell off the wall narrowly missing colleague. It had been glued on. It's clear the hotel was rushed in its opening.

Breakfast is the worst selection I have ever come across. Again, it's a Hilton not a downmarket dump

Other things tv didn't work,

Sat in bar asked for nuts with beer like the night before, told no, go and buy some from the shop.

Asked to book taxis, they forgot

And so on! Just a series of low level things to moan about

Rooms good though

8/10

Excellent

16 Nov 2014

samrain

business hotel

great value for business hotel. rooms are new, neat, and clean. hospitable staff. One downside is the buffet breakfast - pretty bland stuff and not much to write home about. overall - great value.

8/10

Excellent

03 Nov 2014

Vikingo

Basic Service per western expectations

The hotel is a standard Hilton Garden Inn with perceived high standards. The restaurant service in general is lacking some basic, standard customer appreciations. Part of the challenge is the language barrier but most of it is the attention to the customers. Chatting with the co-worker or fixed on their smart phones is very common.

10/10

Exceptional

26 Aug 2014

Yan Morneau

Great service

Very good service,

Family

10/10

Exceptional

04 Jan 2026

Maria Sagen

Ikke basseng, siden det stod at jeg måtte vurdere det. Superfint sted! Fantastisk hyggelig og hjelpsomt personale!

Leisure Partner

10/10

Exceptional

17 May 2025

Anders Mattias

Was satisfied

Its a nice hotel in a good location. I could stay here again on next visit, no problem at all.

Partner

8/10

Excellent

07 Feb 2025

Alvaro

Nice hotel placed in good location. Breakfast short in fruit and salty offered but nice quality-price ofr the city

Business

10/10

Exceptional

09 Nov 2024

Junichi

朝食の品質がとても高く、美味しかった。

Business Self

10/10

Exceptional

17 Oct 2024

Philippe

Great and convenient location. I have stayed here numerous times, and the room upgrade was appreciated as a recognition of my repeat patronage. Very pleasant team!

Business

10/10

Exceptional

06 Oct 2024

Stuart

Very nice modern hotel and quiet

8/10

Excellent

13 May 2024

Hubertus

Clean and comfortable hotel rooms; good office desk and restaurant service; english speaking staff

Business Self