Hilton Astana

Kazakhstan , Nur Sultan
Astana, Heydar Aliyev Street, 14
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50 reviews shown

10/10

Exceptional

11 Apr 2026

Juan

all was very good

Partner

10/10

Exceptional

11 Aug 2025

Isabel

Great as always

10/10

Exceptional

26 Jul 2025

Ahmed

Excellent hotel, very helpful and friendly staff. The Gym, Sauna, spa, pool are in very good shape and clean

Business

10/10

Exceptional

11 Jul 2025

Isabel

Wonderful stay and very courteous staff

4/10

Poor

25 Mar 2024

paul

A very modern hotel reminiscent of Dubai however was more like a mausoleum, very few guests and many staff!
Dining was limited to a restaurant on the 9th floor where food was bland and expensive or the ground floor lobby bar where the food was interesting....how can you not cook a burger or Chicken Kiev correctly?
Rooms were so hot set at 28C complained 3 times and told they were winter settings and couldnt be altered!

Business Self

10/10

Exceptional

10 Dec 2023

Natalie

Swimming pool sauna; breakfast is also good; staff is great

Leisure Self

10/10

Exceptional

19 Nov 2023

yevgeniya

Always choose this hotel ! The best option you can have ,everything is close ,shopping ,dining etc.We enjoyed weekend with my family .Spa is just perfect ,staff is amazing.

Leisure Family_with_children

10/10

Exceptional

08 Oct 2023

Olga

Nice pkace to stay. Staff speaks good English

Business_and_leisure Family_with_children

6/10

Pleasant

24 Jun 2023

Valentina

Overview We have a good time. However, it is not five stars hotel. UnfoUnfortunately, we were disappointed by the pool and SPA services. The steam room does not have steam at all. The pool has so much chlorine, and the towel is limited. One remarkable thing is breakfast. Don`t pay extra money for Longe Club. It is not worth it at all.

Family_with_children

2/10

Poor

24 Jun 2023

ersen

Too many unfortunate incidents happened, Staff managed to add more to our already ruined staying in Hilton Astana , But as i stay more i learned that i should blame the staff The Hotel Manger lady needs to learn her self first how to do her job then try to train staff ! Our last day we are checking out when we look at the bill we were charged for mini bar that we never used anything from it we were charged for interest that supposed to be Free Still didn’t receive any refund for these charges! Lost all my trust to the Hotel ! All this things happened to us can’t be coincidence! They managed to ruin everyday of our stay and the Manager lady offered us Free taxi to Airport about 15min drive . I wish she didn’t even offer that made us even more upset! I spend fairly good enough money for my stay food drinks massage i would not mind to spending more but not worth to spend there , The manager lost us forever we would be keep coming back to the Hotel unfortunately we won’t! Everyday something is happening to us not supposed to happen She didn’t even bother to come to apologize her self instead offered taxi ride thank you great way of running business.Congratulations you lost potential future regular customers i would do my company meetings there too but now i ll take my business somewhere else. Thank you again you could not ruin more that some guests stay!

6/10

Pleasant

16 Jun 2023

Ronald

This hotel is reasonably new with clean spacious rooms but, judging from our experience, must still be in the \"break-in\" stage. Many problems, some dealing with safety.
1. The area around the pool is very slippery and dangerous for falls. I was walking slowly and cautiously, but still almost fell. My 4-year-old fell and hurt his knee.
2. Same issue with the shower. The floor tiles were same as the wall tiles, instead of non-slip.
3. The \"do not disturb\" lights are totally ignored by the staff.
4. The air conditioning is totally under-powered. In the morning with the sun hitting the windows in the summer, the room temperature rises to 28, with the thermostat set at 22. Keeping the drapes drawn helps, keeps it at 27.
5. Twice I needed my room key replaced, and the staff at the front desk never asked for any identification. This is a serious security issue. I asked the second time if my photo was on the staff member's computer screen, but was told \"no\" so the issue is real.
6. The sink in one bathroom had a defective stopper, which when closed would not open, unless pried up with a knife. The same sink had a slow dripping leak under the sink, but these were fixed within 24 hours.
7. The lower-level staff, delivering items to the room (other than room service) do not have a command of English. Typical example, one young man knocked on the door to deliver two ball-point pens to the room. We had not ordered them, so I tried to hand them back while saying we ...sorry, out of space

Business_and_leisure Family_with_children

10/10

Exceptional

24 Feb 2023

yevgeniya

Всегда выбираем только этот отель ! 10 из 10 ! Начиная от места нахождения и заканчивая уровнем обслуживания все идеально !

Leisure Family_with_children

10/10

Exceptional

26 Oct 2022

Tibor

beautiful architecture, great staff

Business Self

8/10

Excellent

23 Aug 2022

Kristina

Grand hotel in a great location, just few hiccups

A beautiful hotel in a great location. Room was spacious, bed comfortable.
As hotel is big, you need to be careful which lift you use to have it closest to your room. Reception did not advise me that and i ended up dragging my heavy suitcases quiet a long way.
Mini bar was empty (even though at check out I was asked if I used anything from it).
Breakfast is started to be tidied up 5-10min before end time which feels a bit uncomfortable. If you come last minute, some food might be already gone and not re-filled.
I also had a call at 5.53am asking if I had issues with fire alarm?! not great way to be woken up.

Business

10/10

Exceptional

20 Aug 2022

NATALIA

Beautiful hotel, very comfortable room, fantastic breakfast, polite and caring staff.

Leisure Family

10/10

Exceptional

22 Jul 2022

Marina

All.

8/10

Excellent

18 Jul 2022

Brandon

The property and staff were all great and helpful, the only problem I had was 2 out of the 10 days I was there they had no electricity with no hot water and nothing for the inconveniences.

Leisure Partner

10/10

Exceptional

10 Feb 2022

yevgeniya

Останавливаемся втором раз с семьей ,очень хороший отель ,расположение и персонал !
Stay at this hotel for a second time ,nice facility,friendly staff,in the libby they have kids corner ,so little one can play while parents eats,spa is amazing ,has kids pool too ,little dip but it’s ok .So great place for both,family and business.Highly recommended.

Leisure Family_with_children

8/10

Excellent

11 Oct 2021

Dmitri

Instead of king size bed, was offered two double

Leisure Self

8/10

Excellent

27 Sep 2021

Amy

Great stay!

Self

8/10

Excellent

11 Feb 2021

Verified traveler

We usually only stay for a night or 2 at this hotel. It’s always been clean and the staff has always helpful!!

Business Partner

10/10

Exceptional

22 Dec 2020

Verified traveler

Great hotel for overnight hotel stay. Very clean.

Business

10/10

Exceptional

16 Dec 2020

Tal

best for business trip

a very friendly staff. the view from room is beautiful. high class hotel.

Business Self

10/10

Exceptional

03 May 2020

Ashley

Amazing!

Amazing stay all round 😀

Self

8/10

Excellent

23 Feb 2020

Fabio

Although the hotel is brand new and the facilities are in perfect condition, I first thought it was 40yrs old due to its horrible internal architecture. Golden decorations all around, it really looks like the 80s. Other than bad taste on deco, the hotel is well run and kept and its well located if your businesses is in the Expo area. Great breakfast, but dinner at restaurant is not very good. Good food options next door at Mall.

Business Self

10/10

Exceptional

26 Jan 2020

Nicole

The spa is beautiful and the beds are very comfortable.

Leisure Friends

8/10

Excellent

02 Dec 2019

Verified traveler

Hotel was clean and rooms were nice.. Staff was very helpful!

Business Self

10/10

Exceptional

20 Oct 2019

Verified traveler

Great location, great view from room., and clean rooms.

Business Self

10/10

Exceptional

08 Sep 2019

Nicole

This place is beautiful and a fantastic deal. The spa and pool are beautiful. Had I gone the first day I would have gone everyday. The have Turkish bath, multiple saunas, steam rooms, and a Himalayan Salt Room! Use of these facilities is included! We had a great time!

Leisure Friends

10/10

Exceptional

15 Aug 2019

ClaudineFoster

The property was well lit and spacious where one could relax. The staff were every accommodating and friendly. They go out of their way to help and seek information to give assistance

Leisure Self

10/10

Exceptional

10 Jun 2019

Alastair

The hotel works seamlessly and smoothly making for a stress-free and comfortable stay. However the WiFi system could be significantly improved to avoid having to do multiple join processes. I will be back for sure.

10/10

Exceptional

12 May 2019

Verified traveler

good stay and wonderful hotel

Business Self

10/10

Exceptional

09 May 2019

Igor

Most pleasant experience.

New, clean, and beautifully designed. The staff attends to your every need. Special thanks to Shakarim for handling the logistics of my trip to Burabai lake.

10/10

Exceptional

23 Mar 2019

Ellen

Comfy and Quiet

This hotel is so comfortable and the staff is super helpful. Mattress is very comfy and rooms are amazingly quiet. Highly recommend

10/10

Exceptional

20 Feb 2019

Verified traveler

This is an absolutely beautiful and modern hotel. Its staff is helpful and rooms is very clean.

Business Self

10/10

Exceptional

08 Oct 2018

Paul

The key question about this hotel is it’s location. It’s super close to the airport, which given that so many of the international flights land and depart in the middle of the night is convenient. It’s next door to the newest and largest shopping mall (which has two, count ‘em two Starbucks) and to the old Expi site. But it’s far from downtown, especially in traffic.

10/10

Exceptional

06 Oct 2018

Verified traveler

The only remark is that the hotel does not have non smoking rooms

10/10

Exceptional

23 Nov 2017

Immaculate !!!!!

Very Helpful staff, beautiful hotel, a place I wont forget. well deserving of its 5 star rating.
my room was more than I expected. if I had to make a negative point it would be the view from window, but what can you expect from the location & time of year. Would stay there again without hesitation!

10/10

Exceptional

25 Jan 2025

Ryoungah

Good！！

Business_and_leisure Friends

10/10

Exceptional

19 Oct 2024

Peter

Perfect Hotel at a great location. Very comfortable between Astana and NQZ Airport.
Very kind and supportive staff.

Thank you for everything.

Business Self

10/10

Exceptional

13 Mar 2023

SUNKYOO

문 열때 카드 태그가 잘 안됩니다. 그 외에는 다 만족합니다.

Business

10/10

Exceptional

18 Nov 2022

SHIGEKI

徒歩圏内に商業施設も有り、便利だが、寒いとどうなるかは分からない。

Business

10/10

Exceptional

16 Aug 2022

Etsuko

とてもゴージャスでホテルライフを満喫した。

Leisure Family

4/10

Poor

15 Oct 2021

Verified traveler

Horrible service.

AC broken and was only fixed after 4 days, no garbage bin in room, no iron, TV broken and only fixed after 3 days. Horrible service in general. Had to order housekeeping to clean the room, which would not be a problem in general, but they still did not clean the room on two occasions. Only the front desk staff speaks English. I expected better of a 5-star Hilton in a prime location. Breakfast was good, though. Did not try the gym or spa.

Business

10/10

Exceptional

04 Nov 2019

YING

Great hotel in Nur Sultan

They allowed us early check in at 8am.

Good hardware and software

Friends_and_family Family

10/10

Exceptional

20 Oct 2019

Verified traveler

Prachtige hotel en kamers , mooie ligging aan de Expo, prima voorzieningen met oa Sky Bar en Spa en prima service

Leisure Self

10/10

Exceptional

31 Jul 2019

Liliya

Жаль, что не долго

несмотря на то, что забронировали отель на сутки, пробыли там всего 5 часов, поскольку между самолетами(при пересадке в Нур-султане) время ожидания был 7часов 30минут. Заказали также трансфер из/до аэропорта. У выхода, водитель нас уже ожидал(очень вежливый и тактичный)Отель отличный, номер великолепный, свежайшее постельное белье, чистейшие халаты, тапочки,шумоизоляция очень хорошая( для нас это было важно, потому что хотелось отдохнуть в тишине от долгого перелета). Жаль только, что не удалось позавтракать не спеша и попробовать все то разнообразие блюд, которое нам корректно предлагалось официантом: уже ждала машина, и на завтрак осталось всего 15 минут. Но свежевыжатый сок был умеренно холодным, круассан хрустящим, а чашка свежесваренного кофе с молоком добавила отличного настроения ранним утром. Рекомендую отель как для короткого отдыха, так и для длительного пребывания!

Family

4/10

Poor

18 Jul 2019

Taro

部屋の掃除が全然されず、何度もレセプションに出向いたが口だけでなかなか対応されず。
また、1階のボールルームで深夜まで音楽げ爆音で鳴り響くので眠れない。

Business Self

8/10

Excellent

18 Jun 2019

daisy

바로 옆에 대규모 복합쇼핑몰이 있어서 식사, 쇼핑 간편합니다. 아직은 기반시설이 약한 카자흐스탄이지만 앞으로가 기대됩니다.