Name: G Empire
Address: Abai Avenue, 63, Nur-sultan - Middle Asia, 010000, KZ

2/10

Poor

30 May 2026

Ilya

Terrible dirty sheets; extremely dirty room, no hot water , extremely poor service.

Self

8/10

Excellent

21 Jul 2024

Verified traveler

Overall value for money. However this could be a lot better if housekeeping maintained rooms more thoroughly. IE; checking for bugs in bathroom, whether toilet paper needed replacing and if bed needed making…

Partner

4/10

Poor

20 Oct 2022

Alexander

on a plus side the staff is mostly friendly. What I don't like is how dirty this place is. Stains are on every piece of furniture. Dirty rugs. Sheets and bath towels are ok, they just smell weird. Four star rating for this place is obviously a joke.

Leisure Self

8/10

Excellent

27 Mar 2019

Gavin

G Empire Hotel in Astana

A nice hotel and the main bonus of this one is the staff. They could not do enough for us in terms of helping us find our way around Astana for the first time.

Friends

10/10

Exceptional

15 Nov 2018

Neil

Affordable luxury in Astana

Very good hotel, breakfast buffet included, all at a very good price.
Staff all very attentive and friendly. Made to feel welcome by everybody there - a great ambassador for Kazakhstan!

10/10

Exceptional

01 Nov 2018

Azam

Hotel staff was very nice and helpful. Room was clean and big.

10/10

Exceptional

06 May 2018

Verified traveler

Nice place

Good location, helpful and friendly staff, comfort beds. Good wifi.

6/10

Pleasant

23 Apr 2018

Stefan

Not the best, but I would stay there again.

The hotel photos really looked more impressive than the reality is, but still it's a decent place where you can get a good sleep in reasonably comfortable room. The room (I had a higher class room) was below my expectation, especially the bathroom, which featured a full featured hydromassage and steam bath cabin, which was actually tilted back, mounted up on some wood pads and quite uncomfortable to climb into, because it was much higher than designed. The bed comfort was not bad, heating/air conditioning is very good, wifi is difficult to use (multiple login requests, blackout periods, dropouts). Buffet breakfast was quite nice. Local area is about 4-5 km from the city centre, but is easily accessible by Uber or Yandex for a very low price, compared to everything you have experienced in Europe. There are also some bus options, but if you are not a local, you really have no chance to get any info about the bus routes.

8/10

Excellent

19 Apr 2018

Ricky

A good choice in Astana

Good location, good value of money, very happy experience, will choose this hotel again next time visiting Astana

10/10

Exceptional

01 Apr 2018

Daran

Good quality, reasonable price

Stayed here previously and for the second time was upgraded to an enormous suite. Bedroom facilities extremely clean and serviceable though bathroom was a touch small in proportion to the rest of the space. I was very impressed with the reception staff. Breakfast nothing special but evening meal of sushi was good.

Family

6/10

Pleasant

10 Sep 2017

Verified traveler

Hotel is near to various shop complex which is convenient. The service is suitable to the price in comparison to other hotels in Astana.

8/10

Excellent

30 Apr 2017

Duncan

OK hotel not far from Astana centre

Quite a small hotel, friendly staff, quite a good restaurant, overall OK. I was woken by thundering children on the last two mornings, and the attention of housekeeping was patchy (no toiletries on arrival, two days no cleaning). The area is actually quite convenient though not in the centre. There's a supermarket next door which is handy.

8/10

Excellent

29 Jan 2017

Adam

Spacious rooms, helpful staff, sometimes slow wifi

Overall I had a very pleasant stay with helpful staff who spoke English and were accommodating in terms of providing city maps as well as information. The room was bigger than usual and very quiet, with the large windows opening onto a quiet courtyard. The air conditioning and heating worked perfectly. Most of the time the Wifi was good, but it did tend to get very slow at times, especially in the evenings.

2/10

Poor

03 Nov 2016

visitor

Poor quality.

I stayed in non smoking unit but you can smell a cigarate smoke

8/10

Excellent

15 Jul 2016

Rod

G Empire

The staff were very hospital and friendly. And were fluent in English, Russian and Kazakh. The room was always clean and tidy. The breakfast was prompt and fresh.

8/10

Excellent

09 May 2016

Verified traveler

Hotel was very clean and the staff friendly. Plenty of places close by to eat within walking distance.

8/10

Excellent

05 Oct 2015

Aibek

review

It was ok, good hotel

8/10

Excellent

13 Sep 2015

Dwi

Excelent location

This is one if the best spot in Astana, especially if you want to stay nearby shopping center.

8/10

Excellent

25 Aug 2015

Verified traveler

Good facility, well priced.

Great value for the price. Enough restaurants and services close by. Easy access to downtown on buses or by cab

10/10

Exceptional

22 Apr 2015

Michael

Great hotel and location

Great staff and service. Excellent restaurant and shopping centers next block. Recommend to everyone.

8/10

Excellent

20 Mar 2015

IAN

good hotel 31/2 star

hotel was good, not great, but good, friendly service adequate breakfast close to markets and the 'old' business district

4/10

Poor

14 Oct 2014

Rita

Major Check-in and Check-out Problems

The room was very nice, comfortable, most staff very pleasant. Good breakfast. Problems:
First, the hotel does not honor the check-in time of noon listed on the Hotels.com website. They would not let me check in until 1 pm.
Second, payment for the room was very confusing. First they said they would charge me when I checked in, then they said they accepted cash (Tenge) only, then they said they would accept Visa card. Too late on the last... I was already running around Astana's banks exchanging money.
Last, and this is really disappointing, they phoned the taxi driver (who works for the hotel) as he was driving me to the airport and accused me of stealing a towel from the room. This was very unprofessional and inappropriate, and what you would expect from a hostel. I finally resolved the issue (entirely in Russian, mind you, since the hotel staff making the accusation knew very little English). I did not feel like resolving a bathroom towel issue as I was running late for my flight.

2/10

Poor

13 Oct 2014

Vaibhav

worse hotel stayed ever

I checked out same day as the heating system was not working .in - 6 degree it was like freezer. Please stop recommending this hotel.

8/10

Excellent

29 Apr 2014

Jim

Good location, pleasant stay

I wanted to be close enough to the main city to have easy access without the crazy high prices. This is a nice hotel. Conveniently located next to a large grocery store with a deli, so easy to get snacks. Easy taxi ride to train station, main government area. Pleasant staff.

6/10

Pleasant

07 Feb 2014

Joanne

a comfortable enough stay ...

I was in Astana for business; our meetings were held in another hotel & I opted for the \"cheaper\" option. It was comfortable enough, for a short-time stay. The staff were friendly & accommodating; they spoke enough English for things to work. No English television (some 'news channels' would have been nice). The shower had its own personality & generally, there were basic amenities. The breakfast buffet, very very very basic -- like, Siberian rations! -- but, ATMs nearby, also a supermarket for snacks. About 30 minutes to the airport; 15 minutes, to the tower. If circumstances were to be, I could stay there again (I otherwise needed a break from traveling with my group) ...

6/10

Pleasant

11 Jul 2013

Verified traveler

Average hotel for below average price

The G Empire is a little out from the shopping and new architecture of the \"new Astana.\" But it offers a good value. The facilty if clean yet a little tired. the staff are very attentive and accomodating. The restaraunt if good and working to vary their menu. If you in Astana an dont need to be in the heart of the government buildings, shopping mall and lit up city, the the G Empire is a good option.

8/10

Excellent

04 Jul 2013

V

Nice place

It is a clean nd conveniently located hotel. Staf are friendy but services are somewhat basic.

8/10

Excellent

20 Jul 2023

Syed Haider

A very nice and comfortable hotel.

A very nice and comfortable hotel.

Self

8/10

Excellent

19 Jun 2023

Asselganem

Unsere Aufenthalt war allgemein gut. Personal ist nett. Einzige dass die Bilder auf der Webseite haben nicht so ganz der Realität entspricht. Möbel war nicht in bestem Zustand bei 4 Sternen Hotel. Wegen viel Verkehr war laut da viele Baustellen in der Nähe sind. Personal war nett und es wurde jeden Tag Zimmerservice angeboten extra immer kostenloses Wasser und andere extra Sachen. Das Bett war sehr bequem und die ganze Aufenthalt hatten wir gutes Schlaffen. Im Großen und Ganzen alles gut. Personal hat bei ständigen Fragen von uns immer geholfen.

Leisure Family

10/10

Exceptional

22 Mar 2023

Francisco Agustín

The only problem the recepcionist (most of them ) don ‘t speal English, but they try to help you.

Leisure Self

10/10

Exceptional

22 Mar 2019

Verified traveler

Das Personal war sehr freundlich und hilfsbereit, das landestypische Frühstück schmackhaft und der Transfer zum Flughafen pünktlich. Das Zimmer war sehr sauber.

Family

8/10

Excellent

08 Oct 2018

Ary

excellent value for money

excellent value for money, good location, all facilities around, but far from the city center

Friends

8/10

Excellent

23 Sep 2018

w

Alles ok

Alles ok sehr schön super Hotel super Personal alles wunderbar

8/10

Excellent

20 Aug 2018

rossano

Un buon hotel ad Astana

Hotel in buone condizioni con ristorante aperto 24h. Servizio e reception ottimi
Zona un po' lontana dal centro ma ben servita anche dai mezzi pubblici.

4/10

Poor

30 May 2018

Verified traveler

Mai più

Esperienza pessima. Appena arrivate in stanza abbiamo trovato molta sporcizia sulla moquette. Nel bagno c'erano residui di escrementi e insetti vari. La reception era molto inospitale e con molta poca conoscenza dell'inglese. Per non parlare del ristorante, nessun menu in inglese, solo in russo, nessuno parlava inglese e abbiamo aspettato un'ora e mezza per un piatto di zuppa.

Friends

10/10

Exceptional

19 Mar 2018

Aleksandr

GEmpire - Удобный приветливый комфорт за недорого.

Удобный отель, комфортный одноместный номеркроме слив в душевой кабине плохо работает) с хорошим матрасом для крепкого сна, очень приветливое и отзывчевое обслуживание, отличный завтрак, предоставили в день отлета ранний завтрак. Хорошее расположение отеля - рядом супермаркет, рынок, недорогое кафе с национальной кухней с быстрым обслуживанием. Рядом уютный бильярдный клуб.

8/10

Excellent

28 Nov 2017

Michael

Gutes Hotel in der Altstadt

Hotel mit gutem Standard am Rand der Altstadt, Supermärkte in der Nähe

Family

8/10

Excellent

07 Jun 2017

Ireneusz

Bardzo sympatyczna i bezproblemowa obsługi. Hotel usutuowany w pobližu starej Astany. W pobližu olbrzymi sześciopiętrowy bazar Artiom. Obok supermarket otwarty 24 godziny. Nie ma problemu ze znalezieniem restauracji z przyzwoitym jedzeniem. Hotel polecam.

8/10

Excellent

11 Apr 2017

Christian

Great staff and safe location

The staff were superior!

Partner

6/10

Pleasant

01 Apr 2017

SANGCHUN

창문 틈이 있어서 바람이 불어 씨끄러운 소음
으로 인하여 불편 하였습니다

4/10

Poor

08 Sep 2016

Vera

Viel Veränderung nötig

War 9 Tage in diesem Hotel mit meiner Familie, es gabe alles möglich vom mehrmaligen Stromausfall bis zu Tageweise keinen Wasser sodas man nicht aufs Klo, Zähneputzen weder noch Duschen konnte.
Es gibt kaum Personal das Englisch spricht, also wenn man kein Russisch kann ist man etwas aufgeschmissen.
Und das Frühstück, naja es war lecker so ist es nicht aber es fehlte immer irgendwie was oder war gerade wieder leer. Obwohl die Lebensmittel nicht viel kosten war wenig angeboten wurde, man merkt das es nicht viel Liebe angerichtet wurde. Und es war im Frühstücksraum mega laut morgens um 09.00Uhr so das ich mir vorkam als wäre ich in einer Disco. Zimmer wurde immer gereinigt nur die Ecken wurden vergessen, aber das war dann nur noch halb so schlimm.
Es fehlte so bisschen an alles, es gab auch außer Russische oder Kasachische Fernsehrsender nichts was man im TV schauen konnte nicht mal Englische Sender obwohl ich aus Deutschland komme.

6/10

Pleasant

24 Mar 2016

Grigoriy

Сочетание цена/качество

Хороший бизнес-отель за свои деньги

6/10

Pleasant

13 Mar 2016

Guenther

Ordentliches Hotel

ordentliches Hotel für Geschäftsreise -

Wenig Englisch sprechendes Personal

Frühstück durchschnittlich

8/10

Excellent

14 Oct 2015

Verified traveler

В целом, понравилось. Но обещанное кабельное ТВ не работало. Ни один канал вообще.

4/10

Poor

30 Aug 2015

Verified traveler

Hôtel qui vieillit mal. Pas trop de confort.

6/10

Pleasant

18 Jul 2015

FRANCOIS

Son principal atout ? bon marché

Hotel fonctionnel et propre, plutôt bon marché en regard du prix des hôtels sur la ville mais un peu vieillot et vraiment loin du centre des affaires d'Astana. Ils ne semblent pas non plus avoir l'habitude des réservations via Internet: ma réservation était d'abord arrivée dans le dossier spam de leur ordinateur et ils ont enfin demandé que je paye ma chambre lors de mon check-out alors que celle-ci avait été supposément réglée lors de ma réservation trois mois avant.... Pas très sérieux...

Partner

6/10

Pleasant

08 Jun 2015

Verified traveler

сотрудникам ресепшена еще учиться и учиться

Бронировал через сайт, о позднем заезде не предупредил. По прибытию оказалось, что бронь слетела. Одноместных экономов больше не было, без доплаты предложили полулюкс, при этом за позднее заселение (после 5:00) озвучили цену в 50% от суточной. Во время оплаты менеджер запуталась и выставила счет за одни сутки, вместо двух - пришлось поправлять. На следующий день в эту же гостиницу заселялись жена с дочерью, у них номер был оплачен полностью через сайт. При выезде на ресепшене потребовали повторонй оплаты номера, подтверждающие оплату документы их не устраивали. По итогу это волокита с доказательствами оплаты чуть не стоила опоздания на самолет

4/10

Poor

25 May 2015

Verified traveler

욕실 청결 빵점

욕실이 넘 더러워요~~

8/10

Excellent

04 Aug 2014

George Shestayev

Good hotel for non-expensive stay

Nice hotel, liked personal, clean room, taste breakfast. Location can be not good for some, for me it was perfect because hotel is near my office.