Name: Ibis Astana
Address: Tauelsizdik Ave, 38, Astana, 010000, KZ

2/10

Poor

05 Jul 2026

Hadrien

A/C weak,

6/10

Pleasant

18 Jun 2026

Margarita

This hotel has a serious issue with the air conditioning. Staff was called to address the problem but could not fix the issue nor did they offer to change the room

10/10

Exceptional

09 Mar 2025

Alena

Very good service in all areas. Thank you to reception for assistance with accommodating all special requests. To bartender who brought meal to the room.

Business

10/10

Exceptional

05 Dec 2023

OLGA

Nice hotel. good location. Close to the American embassy.

Business_and_leisure Self

10/10

Exceptional

02 Sep 2023

Pavel

Great !!! 10 stars hotel for the money

Family

6/10

Pleasant

13 Jul 2023

Anatolii

The windows have double glazing and extra layer of sun glass screen. It was really hot and stuffy in the room, AC worked pretty bad. We had to open the room door to get fresh air.

Business_and_leisure Family

6/10

Pleasant

17 Jan 2023

Nicholas

24hr bar service excellent

Leisure Family

8/10

Excellent

16 Jul 2021

Verified traveler

Nice hotel. Very friendly staff.

Business Friends

6/10

Pleasant

12 Jan 2020

Thanh

The room has no shampoo and no basic amenities. The staff did not greet at reception at check-in nor when checking out.

Business Self

10/10

Exceptional

02 Jan 2020

luis

ery happy stay great price

The ibis was a great deal and had English speaking tv
Staff was great!

Self

6/10

Pleasant

29 Nov 2019

Olga

The staff at reception is very unfriendly and slow. I arrived at the hotel early , thus left my bags till evening time for check in . When I returned to the hotel for check in had to wait for a long time and the staff didn’t even help to take my bag from the storage ...
Moreover the acoustic of the room is terrible. The room walls are not sound proof at all . I could hear all conversations of the guests staying next door ...

Business

10/10

Exceptional

30 Jun 2019

Verified traveler

Nice modern and friendly place. A good atmosphere and room standard is good.

Leisure Partner

10/10

Exceptional

09 Sep 2018

Teboh

Great

Good location. Bus 51 can take you to the biggest mall and most of the touristic places. Really good

6/10

Pleasant

05 Jul 2018

CHITRA

Commercial Hotel for short stay purpose

It is a good hotel for short stay. Has a nice small cafe and bar. Good Location. Just wish that there was a kettle for tea and coffee in the room and a bottle of water.

10/10

Exceptional

11 Jun 2018

Don

excellent location, brand new

IBIS reputation is well known. This hotel sits in the center of town.
Wifi works well. In the lobby, I was able to eat three meals, used the printer to print my boarding pass. It is great.

8/10

Excellent

26 Mar 2018

Zipho

Had a great stay

8/10

Excellent

01 Feb 2018

Edward

Very good Ibis in Astana

excellent hotel on edge or city centre.. excellent professional welcoming staff who did their very best to facilitate guests. Good room with nice view of downtown. breakfast was superb.. great variety of hot an cold food.. good location but 15mins walk to city centre (for those who love walking this is a really nice walk over the river past some great palaces and buildings).

6/10

Pleasant

25 Sep 2017

Verified traveler

Not bad

8/10

Excellent

24 Dec 2016

Dieudonne

I stayed at Ibis Astana for only one day, and I had a pleasant stay. First of all, the rate was low(I booked online). When I arrived, the two receptionists who were present spoke English, and they were very professional. My room was very clean; however, although the bathroom was clean, there was a bad unpleasant smell. Because it was not strong, I didn't feel the need to complain. The bed was quite comfortable. My main issue was the long wait for the taxi when the receptionist called it for me. Overall, my stay was good, and I will definitely be back.

4/10

Poor

30 Apr 2016

Verified traveler

disappointing stay

I stayed in the hotel for second time and was planning to have a corporate meeting at the hotel. But I changed my mind after the recent stay. There was not soap at all in my bathroom. My colleague asked the staff to change the linen because it was obviously used by previous guest.
I've been in the Ibis hotels before in Germany and would never expect so bad service.

6/10

Pleasant

24 Mar 2016

Verified traveler

Good location, New and Clean

Good location to most of the attraction places; new and very clean. The front desk staffs speak English and friendly.

8/10

Excellent

23 Mar 2016

katherine

Excellent Location

I am very pleased with this hotel. Staff was very friendly and helpful. Walking distance to some tourist attractions or short taxi ride away. Buffet breakfast was a bit pricey as food was very basic.

Partner

2/10

Poor

21 Mar 2016

Verified traveler

My recommendation...stay elsewhere!!!

I booked and prepaid this hotel for two short stays over a one week trip to Kazakhstan as my flights were in and out of Astana. And ONLY for that reason did I stay for the second booking. I really try to find something positive to say about hotels I stay at, however for the IBIS Astana that is proving to be difficult. To start .. the rooms are very basic, very sparsely furnished. No coffee or water in the room. Toilets that do not flush properly, and do not shut off without a few pushes on the button. Showers that do not drain properly. Even after a quick shower you are standing in 3 cms of soapy water residue. NO ROOM service available. And no real service in the lobby bar-Cafe or restaurant. They never were able to make change when I was paying my bill. Staf Always had to go somewhere to bring back change from even the smallest bill offered. Yes, it is a new hotel, but for this reason they should not have the problems with the room facilities or have enough cash in the various tills to make change. Waiting sometimes 10 minutes to get change can be frustrating when your transport is waiting for you. There needs to be great improvements before they are ready to host international clientele for EXPO 2017 !!!!!

4/10

Poor

19 Dec 2015

Mr

Fair

Stayed at the Ibis Astana for about a week, it's a fairly new hotel, conviently located, with very clean and very good WiFi across the entire building, breakfast was fairly good, and the staff were nice, however the rooms are very bare, with no character at all, with almost no bathroom ameneties,no kettle,tea,coffee or complimentary water in the room either :-( , TV were mostly NEWS channel and no movies, I guess this hotel is aimed for very short stay only 1-2 day maximum.

10/10

Exceptional

12 Jul 2026

Max

Very helpful staff

Self

10/10

Exceptional

08 Feb 2026

Viachaslau

Alles gut

Business

10/10

Exceptional

08 Nov 2025

Abdul Kadir

Güler yüz güzel hizmet

Partner

2/10

Poor

04 Jun 2025

ilhan

oda fiyatiyla ilgili oldugunu dusunuyorum fakat bir sise su koymak yerine sozde cevre dostuyuz vurgusunu yaparak boş surahi koymalari ve suyu odanin disinda cooller’dan alabilecegimizi yazmalari cok garipti. Klima sogutmak yerine sadece calisiyor sesi cikartiyordi. Oda sera gibi sicakti. Premium oda boyle ise standard oda da kalanlar icin cok uzgunum. Ibis otellerinde daha once kaldim ama bu denli kotu bir Ibis gormedim.

Business

10/10

Exceptional

14 May 2025

mengmeng

性价比高，

Business

10/10

Exceptional

14 Jun 2024

??

とても快適に過ごせました！ありがとうございます！

Leisure Self

8/10

Excellent

17 Jun 2023

Mario

s Personal war freundlich und hilfsbereit. Ich habe nur ict ganz rausgekriegt, wie das mit DEM PIZZAeSSEN im IBIS Restaurant war....

Self

8/10

Excellent

29 Sep 2022

MISOL

샤워부스 물빠짐이 조금 느린 편이었고, 방안에 냉장고랑 쓰레기통이 없어서 약간 불편하긴 했는데 그 외에는 깨끗하고 방 넓고 침대 폭신하고 좋았어요!

조식도 요일별로 조금씩 변경되어 간단하게 먹기 좋았습니다. 도보로 5분거리에 아스타나몰 대형 마트가 있어서 편했어요!! 최고!

출장으로 방문했던거라 좋은 가격에 좋은 숙소 였습니다.

Business

6/10

Pleasant

20 Aug 2022

HIROSHI

空港送迎あり（3500テンゲ）と貴社の表示にはあったが、実際はなかった。順次新しい情報が欲しい。

Leisure Self

10/10

Exceptional

14 Aug 2021

Yevgeniy

Ибис Астана

Гостиница нррма

Self

8/10

Excellent

05 Feb 2019

Do Jin

가성비 최고

전반적으로 편안하고 좋았음

Family

10/10

Exceptional

09 Nov 2018

Verified traveler

Hotel confortable y bien situado. Personal amable e interesado por el bienestar del cliente.

8/10

Excellent

28 May 2018

Verified traveler

Stylish, modern und sauber.

Stylish, modern und sauber.
Preis/ Leistung passt.
Optimale Lage für alle Aktivitäten.
Zimmer sehr ruhig, kein Lärm von draussen dringt durch da doppelt: Aussenfassade verspiegelt, innen Doppelfenster

10/10

Exceptional

13 Dec 2017

Igor

Ibis Astana

Todo muy bien.

8/10

Excellent

18 Nov 2017

Kori

günstiges und gutes Hotel in Innenstadtnähe

wir hatten für unseren Städtetrip ein optimal gelegenes, sauberes und ruhiges Hotel mit
freundlichem Personal,
ein Zimmerwunsch im Vorraus wurde berücksichtigt,
es waren wunderbare, erlebnisreiche Tage ohne Probleme trotz weniger Spachkenntnisse

6/10

Pleasant

20 Aug 2017

Verified traveler

This hotel was clean and good atmosphere.
When I go to Astana, I want to stay again

6/10

Pleasant

24 Apr 2017

Verified traveler

Camera piccola ma confortevole

Family

4/10

Poor

18 Jan 2017

Svetlana

Не удобный отель.

Отель на 3. Номер очень душный, система вентиляции не работает. В номере нет туалетных принадлежностей. Обегали поставить бут.воды и не поставили. В других регионах Ибис гораздо лучше!

10/10

Exceptional

04 Nov 2016

Daniel Dino

Bra kvalitet över lag

Bra kvalitet över lag.

10/10

Exceptional

01 Jul 2016

Igor

Fue una estancia muy provechosa.

2/10

Poor

07 Jun 2016

sang ho

추천하고 싶지 않은 호텔

추천하고 싶지 않은 호텔, 객실에 냉장고도 없고 심지어 휴지통도 화장실에 한개만 있다.
냉장고가 없으니 음료수조차 사다 놓을 수 없으니 비교적 저렴한 호텔비가 무슨 소용이란 말인가.
에어컨 스위치는 조작이 않돼서 추워도 계속 냉기가 나와 프론트에 부탁 전기를 차단해야했다.
그런데 창문도 안열리는 구조라 나중에 환기도 않돼서 고생했다.
TV는 시청이 불가능했고 프론트에 물어보니 돈을 내야 볼 수 있다고 설명했다. 세상에 유료 유선 방송도 아닌 카자흐스탄 국영 방송조차 돈을 내고 봐야하다니....
다만 프론트직원들은 매우 친절하게 부탁을 들어주며 성심성의껏 일한 점만 마음에 들었다/.

10/10

Exceptional

12 Mar 2016

김 진성

추천합니다

새로 지은 호텔이라 깨끗하고 방도 아주 청결했습니다. 시내와 식당거리,대통령궁 등도 가깝습니다