Name: Rixos President Astana
Address: Kunayeva 7, 7, Astana, 010000, KZ

10/10

Exceptional

01 Sep 2025

Konstantin

Great place to stay. Friendly staff, big rooms.

Leisure Family_with_children

10/10

Exceptional

24 Aug 2025

Marina

Хорошее расположение отеля .

10/10

Exceptional

23 Aug 2025

victor

This was my first visit to Astana, and staying at Hotel Rixos President Astana left me deeply impressed. The hotel has been around for nearly 30 years, yet it is still in outstanding condition—elegant, spotless, and extremely well cared for. While not the most modern in design, it offers everything you could want in a five-star stay, delivered with remarkable consistency.

The service is world-class. Staff are professional, attentive, and genuinely warm, setting a standard of hospitality that surpasses many luxury hotels I’ve stayed in across Central Asia. When compared with top properties such as InterContinental Almaty, Hyatt Regency Tashkent, Hyatt Regency Bishkek, or even the Fairmont Baku, Rixos Astana stands out not only for its service but also for the value it offers at its price point.

The Hamam spa was a highlight. The Indonesian ladies providing treatments deliver exceptional skill and care—it felt like a true experience rather than just a service. Equally impressive was the breakfast buffet, which offered everything from fresh fruit and pastries to Asian and European specialties, all beautifully presented and delicious. The all-day menu also reflects this balance of international flavors, making dining here a pleasure.

In the afternoons, relaxing near the piano lounge with live music added an elegant and welcoming atmosphere, something that elevates the stay beyond just accommodation.

Overall, Hotel Rixos President Astana combines cleanliness, comfort, excellen

Partner

10/10

Exceptional

16 Oct 2024

vivek

Great experience the presidential suite was really nice

Business Friends

10/10

Exceptional

29 Jul 2024

Natalie

Staff is great. Thank you to Assel (Reception) for being very attentive to my needs.
Spa Pool are excellent (steam room just great!)
Breakfast is nice. Wi-fi is good qualty. Highly recommend.

Business_and_leisure Self

10/10

Exceptional

21 Jun 2024

Natalie

The Reception Staff was great. In particularly, Thank you to Mukhammad! Great room, high quality wi-fi, top swimming pool and sauna. Overall, had a great stay. Highly recommend.

Business_and_leisure Self

10/10

Exceptional

23 Dec 2023

Anna

PROS:
- great location, walking distance to some famous places of interest;
- beautiful and big room
- delicious breakfasts with lots of options
- polite, helpful, and friendly personnel
- swimming pool is large and warm
- and overall just a very nice hotel

CONS:
- rug in a room was not very clean, could see some dirty spots on it;
- room can be very very cold in winter, so have to keep a heater on all the time which can lead to a dry air;
- frequent smells of food coming from the hotel kitchen (problems with kitchen hoods?)

Business_and_leisure Partner

10/10

Exceptional

01 May 2022

Lana

Excellent hotel and customer service!

Leisure Self

10/10

Exceptional

17 Dec 2021

Nadezhda

Frequently stay here. Excellent price-value ratio.

Business

8/10

Excellent

27 Nov 2021

Verified traveler

Good hotel with a couple issues

The hotel is nice and the room was very comfortable. The service was good, as was the food. Only issues are the equipment in the gym is need of replacement and maintenance (Technogym makes the worlds worst club level cardio machines). Also most of the world no longer allows smoking indoors, specifically international hotels. I wanted to eat and have a drink in the Irish Pub but the smell and level of smoke in the air was untorlerable for a noj smoker. Its extremly unhealthy and non eco friendly, and its puts off clients. You can eat in the lounge bar instead, however, it has a reduced menu (which makes no sense considering all food comes from the same kitchen).

Business

6/10

Pleasant

05 Jun 2021

Dmitry

Уставший отель из прошлого с евроремонтом, нуждается в обновлении, сервис слабенький

Self

10/10

Exceptional

11 Feb 2020

Verified traveler

Brilliant stay n highly recommended

Excellent hotel with top notch resources in good location

Business

10/10

Exceptional

23 Sep 2019

catalina

Amazing family relaxing time

The stay was perfect and comfortable.. they helped us with everything we need .the pool was so nice anq quiet and the breakfast was delicious.. looking forwad to come back....

Friends_and_family Family

10/10

Exceptional

31 Aug 2019

Verified traveler

Very unique and nice hotel . Neighborhood is excellent. Good value for money

Business_and_leisure

10/10

Exceptional

22 Jul 2019

Sachin

Hotel is in a good locatik to visit the sights. It is clean and the service was very good. The pool and spa facilities were very good. The obby restaurant had great food and we could sit next to a pianist. Breakfast had a really good selection of food and the quality was excellent. The only thing that could be improved would be a choice of fresh orange juice. I would definitely stay here again when back in kazakhstan.

Friends_and_family Family

2/10

Poor

13 Jul 2019

Ahmed

A very bad room and furniture and Aircondition

Worst room and worst Aircondition and not equal for payment

4/10

Poor

12 May 2019

Verified traveler

Rixos use to be a superb hotel In Astana-Nur-Sultan. But it is losing grounds. Best spa almost lost Balinese girls ( replaced with cheaper kazakhstanians). Swimming pool is under renovation, will see what will happen! Also it is rip-off - came with early flight at 4 am and was charged one more FULL day with incredible rate. Think twice about staying there.

Business

10/10

Exceptional

05 Apr 2019

Robert

Songbirds in central Nur-Sultan

One of the most opulent hotels in central Astana/Nur-Sultan, the Rixos is built around a huge hall filled with plants and large cages of songbirds. It's everything you would expect from this kind of hotel, with very polite and helpful staff, a nice breakfast restaurant, and a medium-sized underground spa and swimming pool. The location means its very easy to walk to Nurzhol Boulevard and other central locations. There isn't much that could be done differently here: it's a luxury hotel in a good location, and does exactly what it says on the tin.

10/10

Exceptional

02 Feb 2019

Verified traveler

Awesome hotel in a good location

extended my checkout stay w/o question, accommodating and very nice place to stay

10/10

Exceptional

18 Nov 2018

Kam Ying

Great overall. Excellent for business travelers.

Spent 4 nights at the hotel. Big and clean room, nice view, great breakfast and short walking distance to malls. The staff at the front desk were very helpful and speak good English. However, I had booked a dinner reception for 14 people for our important guests. The staff at the restaurant kept mixing up the menu choices despite all the information sent to the sales representative well in advance. Apparently that was because their English was very limited. I had to serve the guests myself in the end. Also, on my last night, a staff entered my room at around 9pm without my permission. Not exactly sure why this was the case. Other than that it was a very nice stay.

6/10

Pleasant

28 Oct 2018

Joe

very good. just like a crown plaza hotel. only complain: the hotel taxi is 5 times more than the city taxi.

8/10

Excellent

11 Oct 2018

Verified traveler

Please pay attention to the breakfast menu

10/10

Exceptional

26 Aug 2018

Gilberto

An amazing hotel right in the city centre.

An amazing hotel right in the city centre. excellent swimming pool. very good breakfast. Noce hotel room. well insulated. reasonable speed WiFi (enough to watch movies). Top notch

10/10

Exceptional

16 Aug 2018

Verified traveler

Great hotel, close to offices on the south bank. Liked it very much.

10/10

Exceptional

28 Jun 2018

Reid

Luxurious and well located

Luxurious hotel with very courteous and attentive staff. Very clean, with stuff pain constant detail throughout.
The included breakfast buffet was absolutely astounding, with a wide selection, including sushi.
Very minor cons: Check menu prices at the lounge, as a glass of sparkling water can set you back almost 6 US dollars, which I thought was a bit much. Also, it’s the first hotel I’ve ever stayed up that did not have a maildrop.

10/10

Exceptional

10 Jun 2018

KZgirl

I only stayed one night, but it was great.

10/10

Exceptional

28 Feb 2018

nnn

always a pleasant to stay here

everything is perfect.... nice room,,.. nice staFF

8/10

Excellent

23 Aug 2017

Verified traveler

very good location hotel

nice location , clean ,near to main areas of atraction ,mall the staff are very helpful near to many restaurants and its secure hotel

8/10

Excellent

25 Apr 2017

Max

Nice hotel in central Astana

Rixos is a nice hotel in central Astana, close to major attractions, governmental bodies etc. It is safe, clean and comfortable. Many important meetings and conferences are held in there. Good hotel. Perhaps the only minor issue in the hotel is the swimming pool:- it is not bad but if they could had added a bit of greenery in there it would be absolutely great, especially during long grey winter months.

6/10

Pleasant

09 Apr 2017

Verified traveler

Not the first choice in Astana anymore

They charge you a full fare
(standard hotel rate) for early check-in before 0700

8/10

Excellent

28 Jan 2017

Verified traveler

Best hotel in Astana

The best hotel in Astana. Will always stay there. Highly recommended!

8/10

Excellent

23 Sep 2016

Alexander

Comfortable

Good facilities, clear room, kind staff, tasty meal

10/10

Exceptional

29 Aug 2016

Oleg

Very pleased

Excellent hotel, outstanding staff, perfect. Very good restaurants, food is amazing.

10/10

Exceptional

15 Aug 2016

Thomas Godfrey

An enjoyable second time around.

A pleasant stay; and a very friendly and energetic crop of young staff to assist.

10/10

Exceptional

02 May 2016

Verified traveler

Luxurious Hotel with superior service.

8/10

Excellent

25 Apr 2016

baruch

Still one of the top business hotels in Astana

avoid rooms at the end of the hallway, i.e. xx027 xx028 - the maid room is next door! tends to be noisy at times
A/C was not effective - most of the time was too cold and I couldn't make it work properly.
Shower is in poor condition
the upside - free international calling from their IP phone installed in the room. Great gim and pool! good breakfast....

8/10

Excellent

20 Apr 2016

Verified traveler

Very secure and nice but bad food!

The Rixos is very secure and nice and the staff is very courteous but the food we order for room service was expensive and bad. My all beef hamburger was beige/white and probably was more of a mixture of tofu and porc or chicken then beef. The pasta sauce tastes like it came from a can and the deserts we not very good either.

10/10

Exceptional

09 Mar 2016

Duncan

Luxury hotel near the city centre

They look after you at the Rixos. My experience, during a busy time for staff looking after a large and high profile government delegation, was of excellent and courteous service, and outstanding facilities. I can't praise the hotel enough and hope to stay there again. It is one of the best hotels I have ever stayed at, and certainly the best in Central Asia.

8/10

Excellent

29 Mar 2014

Emma

Convenient Business Hotel

One Italian restaurant pretty empty. The more lively Irish pub with food, is full of smokers, nasty!
The Lobby is great except the horrible caged birds, should be removed immediately, their incessant chirping (probably let me out, let me out - of the cages!) is irritating and distracting. Dear Rixos, please remove these birds from your lobby!
Lovely piano player with flutist, this is what is needed in the lobby area not distressed birds!

10/10

Exceptional

27 Feb 2014

Verified traveler

The bottom line..

The best hotel inAstana in the best location.
Prices are relatively high but you get what you need for your money.
It is recommended to make booking through hotels. Com because via the web site of the hotel or as a walk in you will pay much more

4/10

Poor

08 Sep 2013

limasj

Terrible service!

Very disappointing stay in this hotel. Book 3 room ( 2 Deluxe + 1 Premier Room), however due to full room occupancy they down graded our premier room to Deluxe Room, and they didn't offer any consolation to exchange this. Also in the promo hotels.com written that we will get \"Spa Credit\", which meaning discount or voucher for spa treatment in my understanding. The hotel insist that this mean using the spa / hotel facility such as swimming pool and fitness center. Don't know where to complain so just accept the way things are. Very disappointed.

10/10

Exceptional

31 Jan 2013

TC

Top of the line

Had all the amenities and then some. Staff was polite and as a casual business traveler my lack of the local language was no problem. The staff I dealt with spoke excellent English.

8/10

Excellent

14 May 2011

Anonymous

lobby bar and restaurant prices

lobby bar and restaurant prices are extremally high with average quality

10/10

Exceptional

01 Apr 2023

ibrahim tarik

Excellent in Astana

Usual Rixos quality standards and service could be experienced in beautiful Astana city. Strongly advice it.

Business

10/10

Exceptional

15 Dec 2021

Ozan

All was perfect but the service of food was too slow.

Business

10/10

Exceptional

26 Jun 2021

ibrahim tarik

Türk otelcilik kalitesinin Kazakistan’daki yansıma

Çok güzel bir konaklama oldu Türk otelcilik kalitesini Kazakistan’da yaşamak güzel bir duygu

Business

10/10

Exceptional

20 May 2021

Verified traveler

Риксос - беспроигрышный вариант

Риксос беспроигрышный вариант, качество и сервис всегда на высоте. Центральное расположение удобно для бизнес встреч. В округе много новых отелей, но Риксос уютное и комфортное место, где знаешь чего ожидать.

Business

10/10

Exceptional

11 Feb 2020

Werner

Wohlfühl Hotel

Haus von hervorragender Qualität
problemloser Check-In - Check-Out
schöne Zimmer
geniale 24h Bar
tolles Frühstück

Business

10/10

Exceptional

05 Nov 2019

Arman