Diplomat Hotel and Business Center

Kazakhstan , Nur Sultan
Nur-Sultan, 29/1, Dinmukhamed Kunayev Street, 29/1
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50 reviews shown

6/10

Pleasant

28 Oct 2020

Graham

Night in Nur-Sultan

Hotel is centrally located in Nur-Sultan with easy access to many of sightseeing Nur-Sultan has to offer.
This hotel is good value for money, recommendIng this hotel For a short stay

Partner

10/10

Exceptional

02 Jun 2020

Verified traveler

Nice and quiet but I am here at the coronavirus time :)

Friends_and_family Family

4/10

Poor

01 Mar 2020

InternationalCo

Did like: central location

did not like: poor service, access key to the room have to be re-magnetized every day, cleaning is sometimes skipped, conversation in English is very difficult.

Business Self

6/10

Pleasant

14 Dec 2019

Alexander

They didn’t want to give me a receipt, even though I paid for my stay directly. Also, for some reason, the cleaning lady threw away my toothbrush and razor, and she denied it later.

Business Self

4/10

Poor

19 May 2019

GARY

Great location.

Staff is very helpful and friendly, although not all trained well. Location wonderful. Business center (computer, printer) non-existent. Breakfast okay. Beds good. Building condition tired. Some plumbing issues. Reasonable value for money.

2/10

Poor

06 Sep 2018

Silas

Tired hotel

After 2 nights, we had to find another hotel due to nasty chemical fumes that drifted around the corridors and entered our room. The staff responded by leaving an air freshener in the bathroom. The hotel refused to give us a refund for the remaining 4 nights!!

10/10

Exceptional

17 May 2018

Giasiba

Very good locations, friendly staff. It's excellent for business trip and for vacations as well.,

10/10

Exceptional

10 Jan 2018

Diogo

The Diplomat has my seal of approval!

I arrived early morning and for a percentage of my night rate, the room was made available at 6am. Friendly welcome, spacious rooms, excellent location, very fast wifi. I stayed there for a total of one week and had a standard and a junior suite, both very good rooms, but I liked more the standard as it had a better view and the heating system was much better (the suite was a bit too cold in the evenings). Some staff don't speak English which makes it hard even with basic requests like room service - just be patient and repeat the information a few times to make sure they got the order right. when breakfast was at the breakfast room in level 3 it was much better, with full continental and cooked items, but due to low occupancy sometimes they moved breakfast to the bar in ground floor and not all items were available. I wanted to do some tours in Kazakhstan and the travel agency the hotel recommended was great! The local hotels normally offer to help with the registration of foreign guests with the immigration, but they didn't offer me, and I only found out about that later. The immigration does not charge for this service but this hotel does, not really a nice thing to do considering there is no cost for the registration.

10/10

Exceptional

29 Dec 2017

Paul

A warm and friendly refuge from the snow !

Very convenient for many of the main attractions of Astana. Welcoming staff and excellent food. (I stayed for 3 days half board with extensive buffet breakfast and lunch included). Close to two bus stops for services to all parts of the city and one of the main shopping centres was within easy walking distance. I would also thoroughly recommend the lobby bar with its relaxed atmosphere and talented pianist.

10/10

Exceptional

13 Nov 2017

Verified traveler

Super Hotel

Hotel stuff super. Clean hotel and perfect restaurant

8/10

Excellent

06 Oct 2017

Verified traveler

Good hotel in good location

Reasonably priced hotel in central location (near Bayterek tower) with spacious rooms and good service. Good choice of breakfast with made to order omelettes and good restaurants within the hotel. The fitness center and spa is actually a privately operated business located in a building right behind the hotel and to which hotel guests have complimentary access: I found it excellent.
Good wifi in the rooms and lobby.

6/10

Pleasant

01 Jul 2017

Just ok

The room and hotel were fine, but I had a few problems. For one thing, when I checked out I learned that I would be charged an extra 50% for my first night because I had checked in early. I was not told there would be a charge for that during check-in. That was an unpleasant surprise. I had a few other issues as well. The first night the staff called me and woke me up at 1:00 am to say there was some sort of problem. When the guy knocked on me door, he realized they called the wrong person. And on the last night my room filled with thick smoke through the ventilation. I had assumed my room was non-smoking, but perhaps that was never clarified. If all that hadn't happened, it would have been fine. The room was nice, breakfast was decent, and the location is great.

4/10

Poor

13 Jun 2017

Verified traveler

The hotel was being cheap about everything, from what was promised in the booking to towels, to water bottles. Will not stay again.

6/10

Pleasant

07 Feb 2017

Alex

Very good location, good for business

The hotel is clean and very convenient for business travelers, I would not recommend it for families. Beds are not comfy, the furniture is very simple, but practical.

4/10

Poor

27 Jan 2017

indira

VERY BAD SERVICE!!!

The worst experience I ever had in my life!
I was proloning the stay everyday for the amount over 100 Eur a day & when I have asked for 1 tea bag to drink hot tea in a room in the evening- the receptionist has told me- it is not possible as we provide it only on the first day of arrival. When I have requested for the invoices & reference i have stayed in the hotel- they told me we do not provide it until I have called the manager to solve it.Moreover, during the morning breakfast, the waiter is pursuing you to ask for the room number when i was eating & did not let me enjoy my breakfast as if it was not paid by ordering the room by expedia.com & instead of solving the issue in a delicate manner, they argue and try to prove the opposite.

8/10

Excellent

09 Oct 2016

A very good hotel in the city centre

My room is decent, clean and surprisingly big. Everything is so far so good.

8/10

Excellent

25 Sep 2016

Nick

Good for business location, good breakfast

I arrived to Astana early in the morning long before the check-in time but had no problem to get in my room with additional pay and had an nice bath and nice sleep before my meeting.

6/10

Pleasant

16 Sep 2016

Alex

great location

Maintenance is bad, the water is staying in the sink and bath for long, there is some smell as well.

8/10

Excellent

02 Sep 2016

Verified traveler

Overall a great experience. Rooms are large and spacious. Great high speed internet (I was located on the 7th floor). Includes a full hot buffet breakfast (at request). Had a few issues with water leaks in the bathroom, but otherwise a great place to stay for the business traveler. The front desk speaks English and is very helpful in getting you from A to B via a taxi or the hotel shuttle. The location is great, very close to the business district of Astana.

4/10

Poor

28 Aug 2016

Verified traveler

Not staying at Diplomat Hotel again...

Booked a stay at Diplomat Hotel in Astana based on its location and Hotels.com reviews. Stayed there for few nights on a business trip. The hotel was a disappointment.
Location is quite OK, but getting in and out of the hotel parking was not.
The furniture in the room was dated and bathroom had seen better days. The towel rack was about to fall off the wall and realized that as the daily new towel was never placed on the rack. No-one did anything about the rack though.
No room service menu was available in the room and the daily water bottle water was provided, unless you ordered it from room service.
Service at the lobby bar was the slowest and least professional I've seen in a long time.

10/10

Exceptional

07 Jul 2016

Patricia

Great location and accommodating staff.

The experience was excellent. I would recommend the Diplomat to anyone.

8/10

Excellent

10 May 2016

Chris

Perfectly located, quality hotel

Only 200 yrds from the Baiterek monument, excellent English-speaking staff and a very pleasant hotel all round. Breakfast was plentiful. The room was clean and very nicely presented.

8/10

Excellent

26 Apr 2016

Verified traveler

Good hotel for stay on business

Location: close to everything including modern mall with Costa coffee shop, grocery store with all kinds of food beer and vines, food court with nice restaurants of many choices.
Room: big, high, good free Wi-Fi, King size bed.
In the Hotel: 24 hours bar, El Gaucho Argentinian restaurant.
Free breakfast with big selection of everything.
Service - friendly, they are trying.

8/10

Excellent

02 Jan 2016

Paul

Nice

Great area and very good restaurant \" El Gaucho\".

6/10

Pleasant

25 Oct 2015

Joanna C.

Stull distance of internal convenience or support than other hotels in neighboring country

10/10

Exceptional

07 Sep 2015

YOUNGJIN

Nice Location and Reasonable Price

Nice Location and Reasonable Price

8/10

Excellent

23 Aug 2015

Duncan

Good central hotel, but lacking some basics

I'd expect a gym and swimming pool included for the money. But my stay was fine, and the position is excellent.

8/10

Excellent

29 Mar 2015

Roger

Hotel at the center of Astana

The hotel is about 10 years old, and some of the window panels may not have been sealed properly and the room can be cold.. However, the hotel staff is very helpful in assisting us to change room and when we finally settled in the right room, it is quite comfortable. The location is excellent in the center location of downtown Astana.

8/10

Excellent

12 Oct 2014

Nibal

Good at various levels

I spent good stay in this good Hotels.The location is very good and the room are very clean and comfortable. However, services should be enhanced especially the access to Internet and the rapid responsiveness to customer's requests.

8/10

Excellent

23 Apr 2014

Great location

It is hard to beat this location, and the front desk service is very good. The cons are the beds which are not very comfortable, and the spotty wifi, which I must say was much better this time around.

8/10

Excellent

22 Nov 2013

Verified traveler

Diplomat Hotel Astana

Very nice hotel in a perfect location. Minutes away from town center, friendly staff. Big rooms, temperature controlled and lots of hot water!
Negative, no wifi in the lobby or in the rooms. wifi available only on the 3rd floor.

8/10

Excellent

01 Nov 2013

Anonymous

A stay at the Diplomat

I rather enjoyed my stay. It was very difficult to control the temperature in my room as the AC did not work, only the heater, so it was always hotter than desired. The hotel staff was very friendly and the hotel itself is located in a nice area of the city.

8/10

Excellent

30 Oct 2013

Verified traveler

Spacious

The rooms were very spacious and the view was excellent.

8/10

Excellent

29 Oct 2013

Great location, good service, mediocre wi-fi

If you are looking for a hotel with a great view and within walking distance to most of the big attractions on the left bank then this is your hotel.
Add to that clean rooms, good front desk service(almost perfect spoken English) and an overall friendly staff and it feels like quite a bargain.
I only found one downside and depending on what brings you to Astana it could be quite bothersome. The wi-fi in the rooms is spotty at best, in order to establish a fair to good connection you basically need to be sitting right next to your door or on the vanity. There was no connectivity within the interior of the room. This was my second time at this hotel and I had that problem both times.
Overall, I would highly recommend this place. The pros really outweigh the cons.
Also the breakfast was good.
But for dinner go out, lots of great places to eat near by.

8/10

Excellent

16 Oct 2013

Maja

excelent

4/10

Poor

19 Sep 2013

Astghine

Wifi does not work in rooms, only the lobby bar!!!

inappropriate for a business traveller - if you need to be connected. The phone did not work, the emergency or reception buttons on the room phone do not connect you to anything! you are supposed to know the secret dial number to connect to reception... I needed a doctor in the middle of the night and there was no place I could call anyone in the hotel, including other room numbers....

8/10

Excellent

04 Sep 2013

Verified traveler

NIce

On a business trip, this hotel was great for my needs. Comfy beds and a good breakfast. Didn't have dinner in the hotel as it is in a good location to go out and eat elsewhere.

8/10

Excellent

29 Aug 2013

Verified traveler

Comfortable

Nice clean hotel, good service from staff. Didn't eat there for dinner, but breakfast was good.

8/10

Excellent

23 Aug 2013

Verified traveler

Pretty decent

Stayed here on business. Didn't spend much time in the hotel as very busy, busy hotel was clean and staff were friendly. Location is in new part of town which was good for us.

6/10

Pleasant

08 Jul 2013

Jim

Great location standards not met

Some services like - internet and replacing things from the mini-bar were not met. Room cleaning on the weekend was unacceptable. Some staff members were very nice while others were not. Location carried the weight in recommendation.

8/10

Excellent

23 Jun 2013

Lucas

Good hotel and pleasant stay

The room is big and comfortable. WIFI is fast. Location is good. However, the maintenance of the toilet can be improved. No tissue paper and keetle available.

8/10

Excellent

19 Jun 2013

Verified traveler

Exccellent location, spacious rooms

Friendly and helpful staff, impressive view over Astana square

10/10

Exceptional

01 Jun 2013

Verified traveler

Very happy with this hotel.

Great location and nice hotel by anyone's standards. Staff was friendly and the owner even sat down and had a drink with us. Language barrier wasn't an issue as a lot of the staff spoke english.

8/10

Excellent

03 May 2013

Chris

Great Value Hotel in Astana

Hotel was in a good location in the new part of Astana... Location also seemed to be safe however I never really ventured to far! The hotel lobby was nice, rooms were bare able, internet was strong in the lobby but had nothing in the room! All things considered, I will likely stay here again!

6/10

Pleasant

03 Mar 2013

RPF

Beds were o.k. Relative to Euroasia hotels. A bit overpriced but comfortable

8/10

Excellent

19 Feb 2013

Charlie

clean and does not smell like stale smoke

Overall it was good. The staff were friendly and helpful however the restaurant manager tried to add 10000kzt to our bill. Be careful with that. I was very happy to find it spacious, clean and not smelling like stale smoke. But I was hoping to have a softer bed with a real comforter (its rare to have it around here) and a TV that could download per per view movies (it could not). Water was hot and had pressure so that was acceptable as well. Compared to other accommodations in the area the price vs quality was much better than average.

2/10

Poor

22 Aug 2012

Boris

The worst hotel ever

No security and dreadful service. The bathroom was leaking and the room was not cleaned

8/10

Excellent

29 Apr 2012

Peter

In Astana for a few days!

The hotel has most of the basics, but is a step down from most newer hotels.
Wifi connectivity is average.
No gym
Breakfast was just ok
Food in general here is below average.
On the other hand, the staff worked diligently to make everyone feel comfortable.
Location is good if you are visiting the government, or have a convention.

6/10

Pleasant

09 Apr 2012

Juan

Hotel Diplomat Astana

The quality and cleanliness of the premises are just acceptable.

10/10

Exceptional

14 Sep 2021

Timerlan

Дипломат

Отличный отель за свои деньги.. номер просторный...ну если пытаться докопаться, то напишу - телевизор устаревший