Name: Best Western Plus Astana
Address: 13A Dostyk Street, 13, Astana, 10000, KZ

6/10

Pleasant

30 May 2026

Ilya

The hotel was so so ,

Self

10/10

Exceptional

16 May 2026

Guzial

Great hotel

Self

8/10

Excellent

24 Apr 2026

Kairat

Breakfast is good! Cleaning in room is not so good. Hotel is 3 stars

Business

10/10

Exceptional

19 Jan 2026

Jason

Great service

Business Self

8/10

Excellent

06 Nov 2025

Dean

Good location, nice variety at breakfast, friendly staff. The hotel is a bit worn down, but clean and comfortable. Would stay there again next time I’m in Astana

Leisure Self

10/10

Exceptional

06 Oct 2025

Daniyar

Conveniently located

Business Self

8/10

Excellent

06 Oct 2025

ZHANNA

Breakfast awful. Everything is cold and does not taste good. Looks like they're preparing food at the evening and giving to us a next day.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Janice

Great location, friendly staff & 24 hour reception.

Self

10/10

Exceptional

16 Sep 2025

Elena

Great hotel and location, workers were very nice and attentive!

10/10

Exceptional

07 Sep 2025

Robert

Nice centrally located hotel - Recommended

Straight-forward check-in and comfortable stay. Road at the front of the hotel is busy so if you are a light sleeper I would maybe suggest asking for a court-yard room. Staff were very helpful and courteous. Food and drink options were both very good in terms of choice, quality and cost. Centrally located so easy to navigate Astana from the hotel. Overall I would recommend of you are staying in Astana.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Andrew

A pleasant stay

A very conveniently situated hotel with friendly and helpful staff

Self

4/10

Poor

21 Aug 2025

Gustavo

Old dark very old hotel never remodeled, dark hallways, dark rooms, breakfast pretty bad. Excellent reviews are fake....

Business_and_leisure Self

8/10

Excellent

05 Aug 2025

Robert

Location was good.

Leisure Self

10/10

Exceptional

27 Jul 2025

Olga

Great hotel. Amazon people.

Leisure Family

8/10

Excellent

23 Jun 2025

IULIIA

Garbage bin was full from previous guests and glasses for drinking water were not clean having lipstick stains on them:(( overall room was clean and great bed, hada nice sleep👍

Business

6/10

Pleasant

19 Jun 2025

JAY

considering price and location this hotel is good for business purpose.

6/10

Pleasant

30 May 2025

Leszek

Rather average hotel - not horrible and not great. One the positive side: big rooms, cleanliness and perfect location in the city centre. On the negative side: breakfast, noise from outside and frozen pizza in their restaurant.

Business

10/10

Exceptional

17 May 2025

Peter

Good hotel with friendly staff. Nice breakfast and room.
Overall a very nice hotel to stay at.

Leisure Self

10/10

Exceptional

04 Feb 2025

Minnur

Great hotel and friendly staff

Leisure Self

10/10

Exceptional

20 Dec 2024

David

Great location and facility

Business Self

10/10

Exceptional

06 Dec 2024

Minnur

Great hotel with friendly staff and close to everything

Leisure Self

10/10

Exceptional

28 Nov 2024

Alexander

My parents enjoyed their stay a lot! The premium room was very spacious and beds were comfortable. Thank you!

Leisure Family

6/10

Pleasant

27 Sep 2024

Natalie

The room was very large and good value for money. The hotel is well situated, but a bit confusing to get to. English speaking staff made the stay easy.

Business

10/10

Exceptional

21 Sep 2024

maritza

Excellent location, personal very helpful and friendly

Leisure Family

10/10

Exceptional

13 Sep 2024

maritza

Great location

Leisure Family

8/10

Excellent

01 Jul 2024

Asa

Great location and friendly staff

Leisure

10/10

Exceptional

28 May 2024

DARISSA

Great front desk people! Clean and nice! Will be a returned customer for sure!!!

Business_and_leisure Family

2/10

Poor

26 May 2024

David

Overall I dont recommend this hotel.

Cons:

1) you cannot regulate the AC. It was a bit hot in the room and I tried turning the AC on. It would not. I asked reception why AC is not turning on and they said all AC’s are off because “it’s not the season yet”. Yea, there is an AC season in this hotel. Sounds like Communism to me - “no AC for you”. I opened the window but the window face a major road with alot of traffic which is super noisy

2) Sauna is paid not free - I booked my hotel on Expedia which showed sauna as an amenity. I like sauna so thought I’d relax, but come to find out you have to pay extra to use the sauna. Seems like the hotel owner (which is prob local and US chain just operates the hotel) is trying tk save money on everything (no AC, sauna is paid)

Pros:

1) good location, besides the noisy street
2) friendly staff, especially a blonde guy manager who let me check in early

Leisure Partner

6/10

Pleasant

26 May 2024

Miragha

The hotel location is good. The service of the staff is amazing. I would especially mention Akbola from the reception desk for the amazing support!
Breakfast doesn't have enough options. I asked about a cheese omelette and received a small portion with cottage (which looked like a pancake).
The room needs to be renovated as there are so many broken things in the room (wall, furniture, lighting system)

Business

6/10

Pleasant

25 May 2024

Andrew

Hotel old fashioned. Bathroom in need of a revamp. Breakfast ok, but basic. Our room not cleaned until 18.00 one day.

Leisure Partner

4/10

Poor

10 May 2024

Elijah

A/C is controlled by the hotel and they never turned it on despite the rooms being quite hot
Mini fridge didn’t turn on
Water in the shower goes cold every 10 seconds
Laundry service wasn’t open the whole time I was there (5 days)

Not the worst experience, but just not good for the price, you may as well stay somewhere cheaper because at least they don’t advertise amenities they don’t have

Room service was good and cheap, free breakfast was decent

Leisure Self

8/10

Excellent

10 Apr 2024

Michael

Property is fine but not particularly inspiring or modern. Liked that they had a fridge in the room. TV had only one English channel (Bloomberg) and screen reception was fuzzy (not that I could watch Bloomberg for too long anyway, so no huge loss). Having CNN or BBCWorld would have been nice. While there are some attractions not far from the hotel, it's not the most walkable city. Was easy to get taxis as it's on a main road.

Business Self

10/10

Exceptional

10 Jan 2024

Tatiana

Loved my short stay at Best Western! Thank you!

Business Self

10/10

Exceptional

18 Nov 2023

Olga

Staff is great and very helpful, professional.

10/10

Exceptional

07 Sep 2023

Ryan

Very good hotel

Good hotel in an excellent area. I will come back here.
A bit old fashioned but comfortable and good quality.

Business

6/10

Pleasant

27 May 2023

YUTTHANA

The hotel look old, the corridor is so dark and scary (especially the 3rd floor), we request high floor bit we got only the 3rd floor (from 9 floor), room is clean, comfortable bed, but everything is old, air conditioned didn’t work (but it was fixed later), the warm water system also didn’t work on the first night on whole building (warming system isn’t stable), no amenities in the room even hair dryer and trash bin (just only toothbrush is offered), wifi was good, breakfast was basic, location is great and many restaurants nearby and close to landmark of the city

Leisure Friends

8/10

Excellent

27 May 2023

YUTTHANA

โรงแรมค่อนข้างเก่ากว่าในรูป ทางเดินมืดและเก่าดูน่ากลัว แต่ในห้องถึงจะเก่าแต่ก็สะอาด เตียงนอนสบาย ในห้องมีให้แต่แปรงสีฟัน ไม่มี amenities อื่นเลย ไม่มีไดร์เป้าผมให้ด้วย พัก 2 คืนมีคืนแรกระบบน้ำอุ่นไม่ทำงานทั้งตึก ขอ high floor (แต่ได้แค่ชั้น 3 ซึ่งเป็นชั้นที่เก่า) ตอนแรกที่เข้าห้องมาแอร์เปิดไม่ติดทั้ง 2 ห้องที่จอง แต่ให้มาแก้ไขสุดท้ายก็ใช้งานได้, VIP access ไม่ได้สิทธิประโยชน์อะไรเลย ไวไฟใช้ได้ดี เสถียร อาหารเข้าธรรมดามาก โลเคชั่นดีมาก มีร้านอาหารและแลนด์มาร์คสำคัญของเมืองในระยะเดินถึง

Leisure Friends

10/10

Exceptional

25 May 2023

Kathy

No hot water every morning to take shower.

Leisure Family

8/10

Excellent

30 Nov 2022

Alla

Friendly stuff nice breakfast, didn’t know I have to pay for parking by the hotel

Leisure Self

6/10

Pleasant

21 Oct 2022

John

I like this horwl location for my business around government buildings. However from the staff to facility, I was so disappointed.It seems that they are about to close the hotel or selling the hotel.

Business Self

10/10

Exceptional

10 Sep 2022

Andrew

Great motel in a good location.

Leisure Self

10/10

Exceptional

19 Jun 2022

Viktor

Location

Leisure Partner

10/10

Exceptional

19 Mar 2022

Rassul

Pleasant stay

Wonderfull accommodating staff, ready to solve any problems.

Business

8/10

Excellent

24 Dec 2021

Maria

Airport transfer was not included into the price of the room and one has to pay for it separately

Business Self

10/10

Exceptional

02 Aug 2021

DMITRII

Super!

10/10

Exceptional

30 Jul 2021

Verified traveler

Great hotel 🏨 Very friendly staff 👍

Leisure Self

8/10

Excellent

16 Feb 2020

Bruce

Pleasant staff and clean hotel. Would prefer it if you could check in before 12:00.

Business Self

8/10

Excellent

22 Dec 2019

Verified traveler

Modern and Central

Easy hotel for airport taxis to find, is right in the centre of the new town within short walking distance of the central avenue and palace. Views out the front are onto one of the main roads and a modern government apartment building. Be aware that soldiers will question anyone taking photos of this and the palace and only tourists will be allowed to do this (in moderation). Found the reception efficient and helpful including detailing what taxis should charge. The lifts are small, most of the rooms are long and narrow but we’ll presented. Temperature was controllable by radiator knobs, bathroom door couldn’t close properly, gels were provided rather than soap and deadbolt wouldn’t work, however good beds and desk, chair and bedside cabinets provided along with multiple lights, cupboards, tea making, a fridge, multiple sockets, large wall mounted TV, strong wifi signal and a large floor rug. Expect significant snow in winter, however the hotel frontage and near by roads are continually cleared. Excellent spot for people who want to explore the city centre from a modern comfortable hotel.

Self

10/10

Exceptional

03 Dec 2019

Verified traveler

Friendly, helpful staff. Ideal location for visiting main attractions

Leisure Friends

10/10

Exceptional

02 Dec 2019

Wayne

Great Hotel

Bar manager was brilliant. All the staff were very welcoming and helpful

Friends_and_family Friends

10/10

Exceptional

01 Dec 2019

Mark

Great trip to Astana

Was in Astana to watch a football match. Everything was fantastic at the hotel, although after the match service in the bar got a bit delayed. Only a small thing.

Overall, great stay, great staff with the manager deserving a special mention for the warm welcome and hospitality he gave our group over the four days.

Friends_and_family Friends

8/10

Excellent

29 Sep 2019

Verified traveler

Hard to find and nobody nearby (restaurants, stores, cafes) knows where the hotel is. It isn't small, but the taxi drivers don't know where it is. FIX YOUR GOOGLE MAPS coordinates!!!
FYI, the hotel is on the side facing Mangilik El avenue (where 2 golden tower buildings stand)

Leisure Self

8/10

Excellent

16 Sep 2019

Verified traveler

Good location. Center of town. Restaurants nearby.

Leisure Partner

8/10

Excellent

25 Jul 2019

Verified traveler

Todo bien

Todo fue justo como esperábamos. Buen cuarto, buen baño, desayuno suficiente para empezar el día y no podría tener mejor ubicación. Únicos detalles fue que en el desayuno había una leche que estaba podrida y que cuando llegamos nos dieron un cuarto que no servía el aire acondicionado y fue tardado solucionarlo ya que iban personas diferentes al cuarto y se iban y no decían nada hasta que bajamos a recepción y nos cambiaron de cuarto. Buena relación calidad precio.

Family

10/10

Exceptional

06 Jul 2019

Sue

Centrally based to most of the top attractions and the main street.
Staff friendly and helpful.
Rooms clean.
Restaurant/bar facilities good with friendly, helpful service.
We went to check out the spa facilities and they seemed to be in a state of disrepair. I think they were being upgraded.

Leisure Family

10/10

Exceptional

24 Jun 2019

Verified traveler

Helpful staff.

8/10

Excellent

01 Jun 2019

Daniel

Great value for such a large room - very close to all the attractions

Business_and_leisure Partner

10/10

Exceptional

28 Apr 2019

Verified traveler

The desk people really helped me out as did the manager. Nice people.

Leisure Self

10/10

Exceptional

04 Apr 2019

Trevor

Great stay

Great location, great staff, very comfortable and clean room.

8/10

Excellent

01 Apr 2019

Fiona

Check in disasters

The hotel was nice, comfortable room, good selection for breakfast. I paid an extra night as I wasn't arriving until 6am after 18 hours travel so that I could get I to my room straight away and they had double booked my room. I was exhausted and had to wait 2 hours to get my room even though I had paid to include the night before as extra and notified the hotel in advance of my intentions. I was not alone as many people were also in the same position at that time. Extremely poor check in service.

Friends

10/10

Exceptional

23 Mar 2019

Douglas

Friendly and great location.

Lovely hotel in a great location. Friendly reception staff. Many thanks to Mr Singh, Marina and all the staff.
The room was very clean and spacious. A little too warm but you can adjust the heaters if you lift the flap on top left of the unit.

Friends

10/10

Exceptional

20 Mar 2019

Verified traveler

Good location in the center of Astana.
Surprisingly good breakfast.
Good price/quality ratio.

Business Self

8/10

Excellent

15 Dec 2018

Verified traveler

Nice hotel close to khans shatyr, baiterek tower n home of ministries

8/10

Excellent

15 Nov 2018

Peter

Great location.

Good location. Easy walk to all main sights. Breakfast was good and the room was clean. The only slight complaint was how hot it was. I expressed this to reception and asked them to turn down the heat in my room as there was a note instructing not to do it yourself in the room. They never turned it down. The room was so hot.

8/10

Excellent

09 Nov 2018

Globecircler

Great location, right next to the Boulevard. Good breakfast, comfortable rooms, friendly staff. Wifi slows down a bit at night when too many people are on it, but is fast all other times of day.

8/10

Excellent

15 Oct 2018

Sally

The perfect location

The location is perfect for anyone on holiday as it is walking distance to all tourist sites. The hotel itself is very comfortable and excellent value for money.

8/10

Excellent

03 Oct 2018

Verified traveler

Nice hotel for a short stay

Best Western Plus Astana is located close to the city centre, what is convenient for the business travellers. The room was spacious and comfortable. The bathroom was also spacious, but the when I hung my towel, the towel hook almost fell apart from the wall. Also, the overall cleanliness could be better. Breakfast was nice, with good choice of local and European dishes. The service was good - hotel staff was friendly and helpful.

8/10

Excellent

15 Sep 2018

Verified traveler

Budget business hotel at Astana

Hotel is centrally located, close to all landmark attractions, ministries. It is around 30 min drive from the airport. Breakfast is adequate not very large spread, staff are very helpful. This is a good option for short business travels.

10/10

Exceptional

11 Sep 2018

Alexandr

Location is just perfect, steps from Goverment offices, Bayterek just 1 block from hotel. Staff very friendly, very good Chinese restaurant, breakfast was excellent.

10/10

Exceptional

04 Sep 2018

Ashley

Good all round

Beautiful hotel with brilliant location, great rooms, friendly helpful staff, great view from the front rooms, excellent breakfast and all round a fantastic experience could not recommend highly enough! Oh and great price too!

Family

10/10

Exceptional

18 Aug 2018

Robert

super hotel in the centre of Astana

This hotel is central to the sights of Astana, just a few minutes from the Bayterek Tower and the president's palace. The first thing I noticed was how clean the hotel was, absolutely spotless. The manager and staff are very efficient friendly and always on hand to offer advice and assistance. Spacious room and good breakfast.

Super hotel and I would highly recommend staying here for a visit to Astana.

8/10

Excellent

23 Jul 2018

Courtney

No frills but nice enough

The staff are efficient and service is pleasant. The rooms are simple but nice enough albeit without many frills - but one negative is the smell of smoke on fabrics and towels even though it’s a non-smoking room. The location is convenient but with no interesting views. Overall though, value for money is good.

10/10

Exceptional

09 Jul 2018

46yearoldwoman

Awesome location! Right near Khan Shatyr and other malls. All monuments and bridges are a short walk (very short) from the hotel. The staff will answer any questions you have and make suggestions. You can catch a game in the restaurant/bar. The menu is fair and the food is fresh cooked. I really enjoyed my stay in Astana because of the Best Western. Thank you Sohan!

10/10

Exceptional

04 Jul 2018

Jean

This was perfect for me as an older single woman.. The hotal staff could not have been more helpful and friendly. The location was just round corner from main drag. This was very good value for money.

6/10

Pleasant

06 May 2018

Verified traveler

Comfortable stay in Astana

Hotel was in a good location, comfortable with basic facilities. Staff were also friendly and helpful. Wifi worked well but there were no English (news) channels on the TV. Hotel shuttle service was also efficient.

10/10

Exceptional

27 Apr 2018

David

Superb stay in Astana

excellent, very helpful staff, in the centre of the city, again very useful. Breakfast was also good.

10/10

Exceptional

04 Apr 2018

Toshi

Hospitality

During my stay in the hotel, I felt staffs' hospitality. Especially, the manager had stood in the hall from morning until mid-night, he served in breakfast or dinner in the restaurant.

10/10

Exceptional

21 Mar 2018

HPJ

Excellent hotel with great location in Astana city

From check-in everything went smoothly. Staff was friendly and welcoming.
Room is clean and very comfortable. Bathroom is nicely spaced with very nice marble tile works.

Breakfast is simple but sufficient.

Hotel provides various facilities including a restaurant/bar, gym, sauna and conference room.

Conveniently located within walking distance to most city landmarks. Just 2 blocks away from Bayterek Tower, Keruen Mal, Presidential Palace and the government office complex.

Very good rates, considering the room conditions, facilities and location.
Perfect hotel for both business and leisure.

10/10

Exceptional

27 Feb 2018

Daria

Amazing customer service and great food at the restaurant!

10/10

Exceptional

12 Feb 2018

Aamir

Trip To Astana

Hotel location is perfect 10/10, as a Tourist, its very convenient to go out and walk in the city. many interesting places are just on walking distance. Service and BF was good. room was clean and warm.hotel staff very friendly and helpful.

Partner

10/10

Exceptional

11 Feb 2018

Verified traveler

Outstanding hotel in the heart of Astana. Great room, excellent gym and delightful breakfasr7

10/10

Exceptional

30 Jan 2018

Verified traveler

Good Hotel

Excellent staff :) I checked was a breeze. I asked for a taxi to arrive to take me to the airport at 7.00, it was called. Since I had to leave prior to breakfast, the check in staff brought a tray of coffee and food at 6:40. It was unexpected and really a nice touch. Thank you.

10/10

Exceptional

29 Dec 2017

Michael

Outstanding, Well-Located Hotel

Excellent reception even at 4:30 am local time, great room, excellent gym, very helpful staff and management. In summary, a great hotel for both long and short stays

10/10

Exceptional

09 Nov 2017

Mohamad

Nice Hotel, Good Location

I like the hotel, good price and location, clean room, great bed, nice staying just need some more touch in the hotel to be as Best Western hotels.

2/10

Poor

04 Apr 2026

Nailya

Das Badezimmer war nicht gewaschen und schmutzige + kaputte Gläser im Badezimmer
Die Nachttische sind in klebrigen Flecken
Keine Minibar
Schlechte Luft wegen vieler Abgase von draußen
Die Rezeption ist schwer zu erreichen

10/10

Exceptional

15 Dec 2025

BYOUNGSAM

객실은 깨끗하고 따뜻했음

Business

10/10

Exceptional

23 Nov 2025

Gérard

Excellent hôtel, bien situé, personnel compétent et sympathique, chambre spacieuse et propre, bon rapport qualité-prix.
Heureux de mon séjour.

Leisure Self

4/10

Poor

01 Nov 2025

KAZUNORI

予約時に空港送迎を依頼したがそのことに対して一切の返答なし。その後も数回メールを送ったが同様。サイトのコンシェルジュより電話してもらい、再度依頼したが結局送迎は来なかった。
ゲストの要望に真摯に対応しようという姿勢が見えない。

Partner

10/10

Exceptional

25 Oct 2025

Jesse

As a tourist, good place to stay. The staff is helpful, the breakfast is varied, the main attractions are within walking distance. The room facing the courtyard is very quiet. The whole week went well.

Leisure Partner

6/10

Pleasant

21 Oct 2025

Christophe

Emplacement idéal, mais petit-déjeuner médiocre

Chambre extrêmement spacieuse et très confortable, avec une jolie vue. Lors de mon voyage en octobre 2025, la façade de l'hôtel était en travaux mais sans incidence sur le confort général. Le service est correct, le personnel parle anglais. L'emplacement est idéal pour découvrir Astana, à quelques pas du Bayterek. Le petit-déjeuner en revanche est très décevant, les produits sont assez médiocres et cela manque d'options saines. Dommage, sinon le séjour aurait été parfait.

Self

8/10

Excellent

07 Oct 2025

Mahmut Fatih

Çok yardımsever personel. Odadaki havlu temizliğine daha çok dikkat etmeleri gerekir. Lekeler vardı

Business

10/10

Exceptional

04 Oct 2025

kee cheol

clean

Business

10/10

Exceptional

04 Oct 2025

kee cheol

clean

Business

8/10

Excellent

28 Sep 2025

nathalie

Bel hôtel, manque la propreté

Bel hôtel, chambres agréables et confortables, réceptionnistes sympathiques, dommage que la propreté des chambres ne soit pas au rendez vous.
J'ai eu 2 chambres durant mon séjour, les 2 étaient sales. Ça gâche le plaisir...
Un effort doit être fait sur ce point.

Business

8/10

Excellent

18 Sep 2025

Thomas

Great stay.

Clean room, great staff. Fast and stable internet.

Self

4/10

Poor

19 Jul 2025

Verified traveler

Décevant, bien placé mais améliorations possibles

J'ai passé 3 nuits dans cet hôtel, j'ai dû attendre la 2e pour avoir de l'eau, mais je n'ai jamais eu d'eau chaude !
En plus de cela, l'hôtel me réclamait un paiement supplémentaire avec insistance jusqu'à la veille du départ pour un check-in anticipé qui est pourtant bien inclus avec le VIP access. Surtout que mon seul intérêt en récupérant la chambre plus tôt était de pouvoir me doucher, ce qui ne fut évidement pas possible sans eau...
Quand même quelques employés sympathiques comme l'indien de Delhi au bar !

Business

10/10

Exceptional

09 Jun 2025

Ayse

Wonderfull location, helpfull stuff

Self

6/10

Pleasant

15 May 2025

Furkan

Klima Funktionierte 3 Tage nicht. Es war extrem warm und der Werker ist andauernd in unser Zimmer geplatzt. Selbst als ich rufte \"wait\".
Abgesehen von diesen unmöglichen momenten war es im gesamten eigentlich ein gutes Hotel mit guter Lage.

Leisure Partner

10/10

Exceptional

06 May 2025

Toshiya

Excellent breakfast!

Business Self

10/10

Exceptional

25 Apr 2025

Verified traveler

Central location!

Very central location and in walking distance of many sightseeing options. The hotel is old and could use an update, but is it good and clean. The breakfast is good, but the room is very small and sometimes there are no tables left. Staff is friendly and helpful. Would definitely consider this hotel if I visit Astana again

Partner