Name: King Hotel Astana
Address: Valikhanov Street (Imanov St Corner), 7 22 22, Nur-sultan, 010000, KZ

10/10

Exceptional

07 Nov 2025

Anna

Everything was fine

Business

10/10

Exceptional

05 Sep 2025

Lloyd

Perfect for my stay.

Leisure Self

4/10

Poor

14 Dec 2019

Olga

The staff at the reception is very slow and too relaxed ... I left my room early mornings and returned late in the evenings , which made me a very convenient guest who spent minimum units of electricity and water in the hotel . Despite that I found out on my 5th day of stay that my linen hadn’t been changed since I checked in !!!

Business

8/10

Excellent

08 Dec 2019

Verified traveler

A service at the reception was fine but a bit slow though. The cleanliness in the room is good.

Business

8/10

Excellent

29 Aug 2019

Verified traveler

Nice experience

The amenities and in particular the size of the room were quite impressive. The only critic would be to the hotel bar service, which was really slow and sloppy. Besides from it, I enjoyed a lot my stay.

10/10

Exceptional

15 Aug 2019

Verified traveler

Everyone was very helpful and nice. The hotel had everything and came with breakfast and dinner! The staff was helpful and spoke well in English. Hotel has everything and more that we needed. It was a very pleasant stay.

Friends_and_family Partner

4/10

Poor

24 Sep 2018

Verified traveler

They were not aware of my check in so there was an obvious disconnect between Expedia and the hotel. I was charged by Expedia but not given a confirmation #. Expedia needs to improve upon this as I have booked a few times as different hotels and all I need is a confirmation number from Expedia to make it easier for all parties.

4/10

Poor

19 Mar 2018

Natalia

No more!

We’ve been staying in King Hotel many times over past 4-5 years. Each year is down grade. They don’t update the rooms, lobby or furniture. Breakfast meat and other foods are heated and overheated many times. Bread was so dry you don’t need to toast it. No more.

10/10

Exceptional

10 Dec 2017

Sergei

Nice and cheap hotel in the center

Everything is good. It might look a bit outdated, but overall impression is excellent. Breakfast and dinner are included, rooms are big, staff is helpful. Will stay again there when come back

8/10

Excellent

02 Oct 2017

Verified traveler

It's a nice hotel, but needs attention

It is a nice hotel but needs to some touches around especially in bathroom. Seems getting old. Room sizes are good. Beds can be better. Poor pillows. Great breakfast and restaurant. Our last 2 days hotel did not have a hot water, I am not sure if hot water available now or not. Maintenance was scheduled for much shorter period of time but seems things did not go well and hotel was not ready for any backup solution. Hotel wasn't bothering about this outage. I had to warm water with kettle to have a shower. Such big hotel and many customers with no hot water in very cold weather conditions. Almost no shopping center around the hotel. Only a convenient stores around.
Location and staff is very nice.

Partner

8/10

Excellent

24 Sep 2017

Stephen

Will come back

Great staff

6/10

Pleasant

07 Sep 2017

Godberg

Good food but not so great service & amenities

Hotel had a great breakfast, there's variety and changes of hot food daily. However, housekeeping service could be improved, some days the attendant failed to top up amenities. Wifi signal was also not strong in the room I was in as the router was in the corridor and the layout in the room had several walls, reducing the strength of the wifi in some areas of the room like the study desk.

6/10

Pleasant

02 Sep 2017

Chin

Location in the middle of the right bank

Loved the location.... just stepping out was a pleasure.

The room was actually quite spacious. 2 balconies, 2 rooms more or less. The mattress however, was a hard as a box spring. Although I love firm mattresses, it was almost too hard.

Did not like the food at all. But it was typical Kazakh. The worst part of it all was the coffee.. As thin as air. But overall, I would go again because I felt safe. Staff was friendly and location was great. Hotel was quiet and clean.

8/10

Excellent

17 Aug 2017

Fred

Great value in the heart of Astana

Good location, friendly staff, spacious rooms and great city views for an incredible price. Although mostly Russian-speaking, the staff went out of their way, in very serviceable English, to explain how to get around the city. For our very early 2:30 am departure on the final day, they had boxed lunches prepared for us in lieu of our usual full spread breakfast. Thanks for taking such great care of us on our first trip to Astana!

6/10

Pleasant

09 Jul 2017

Verified traveler

reasonable price with half board meal plan

It is the hotel with reasonable price and service, with location in astana old town. This hotel provides half-board meal plan, it saves efforts for deciding menu of evening meal.

10/10

Exceptional

29 Jun 2017

Verified traveler

NIce hotel in Astana for family travel

We stayed 11 days here. Great breakfast - the spread was very large. Dinner was limited - but we went out mostly. Great bar area that stays open till 2 am or more and there is 24 hour room service. Service was excellent - with fantastic response times.

8/10

Excellent

29 Jun 2017

Verified traveler

Good hotel, but not comfortable.

Not so good, as my wife's mobile phone was lost and couldn't be found. Moreover, the neighbour room was very noisy, some drunk people were there.

Family

6/10

Pleasant

26 Jun 2017

Chinwe

Simple, but great location

The mattress was like stone :) but I got used to it after 2 days. And there was not night table light. So I asked for one and they brought it. The location was perfect. Right in the middle of town and I enjoyed jogging through the neighborhood. The room overall was quite big and had 2 little balconies.

I did not like the food. It was very greasy and all was fried. No healthy food choices. The coffee was like brown water. And there were not options.

Only select staff speaks English.

8/10

Excellent

17 Jun 2017

Rashida

Nice but far from centre.

The hotel was further out from the city centre then expectied obituary this was compensated by the kettle, fridge, iron and dinner was included in the day rate. Overall very pleased with the service.

Family

8/10

Excellent

25 May 2017

Usman

Great hotel

I stayed here for a few nights while on a business trip to Astana.

The hotel was pretty clean, the reception staff were always very helpful with directions, calling a taxi, etc.

The room was spacious too.

The price included free breakfast AND free dinner so it was a really good deal.

8/10

Excellent

07 Nov 2016

Bismark Dominic

Convenient & Clean Hotel

Hotel was good, clean and comfortable. Friendly staff. Good value for money

8/10

Excellent

15 Oct 2016

Deejman

Good, clean, comfortable business hotel.

Good hotel with helpful staff and decent amenities.

8/10

Excellent

26 Sep 2016

joanne

Grand Soviet Business Hotel

Pros: delicious breakfast, much better than the 5 star hotel I am staying at in Almaty. Ladies at the front were very patient with my Russian. Very... authentic feeling. Guests were all Russian speaking business travelers, food was Russian and some Western like cereal. Really cool spa bathtub, the best part. Great value, paid like $55/night and even had half board.

Con: gym available, but costs an extra 1000 tg. Sketchy neighborhood in right bank. Left bank is where all the people, entertainment, and activity are. Traffic is horrendous and DANGEROUS and always having to catch and negotiate a taxi gets tiring.

8/10

Excellent

27 Aug 2016

Evgeny

Solid hotel

clean room with air condition. not far from city center, good transport options. Half board included - for 45 euro fantastic price!

6/10

Pleasant

20 Aug 2016

Michael

Nice hotel, bad bed

Everything about the hotel was very nice, except the bed. the bed was rock hard, i almost just slept on the floor.

The only other inconvenience was that there was no power outlet for my USA devices. the front desk DID have an adapter. but it unfortunately didn't work. however the nice gals at the front desk let me plug my phone into their computers to charge it. There are stores nearby to get adapters.

10/10

Exceptional

01 Aug 2016

Irene

lovely city

lovely hotel, reception staff great, room great and clean but the bed was very hard so much so couldn't sleep in it and used the couch instead. Was only staying for one night thank goodness.

Partner

8/10

Excellent

13 Dec 2015

Pekka

Good hotel for business traveller

Nice clean hotel, where everything worked as it should. Early breakfast available on request.

10/10

Exceptional

10 Dec 2015

Verified traveler

King hotel

I had very nice stay and bfast was so good and people were helpful

10/10

Exceptional

21 Oct 2015

Danna

Cozy hotel

Great hotel, with all the necessary amenities and the staff was fantastic. My room on the 5th floor had a large balcony and a great view. The breakfast was delicious.

6/10

Pleasant

06 Oct 2015

munirbrk

Nice hotel at a good location

Everthing was ok but the breakfast. The staffs were very kind

4/10

Poor

13 Sep 2015

Natalia

Low quality.

10/10

Exceptional

18 Sep 2014

Verified traveler

super wifi

King is a basic hotel - but well proved. Clean rooms; good wifi; breakfast. Nothing fancy, but for a business traveler, is all you need. Good value

4/10

Poor

30 Aug 2014

aimei

Average hotel

So this was a pretty average hotel and if you need to stay on the cheap because Astana can be expensive you could stay here. The rooms are large and the bathroom even larger--lots of wasted space, but occasionally the bathroom would smell like sewage and the column in the middle of the bathroom was held together with masking tape in some areas. The breakfast is ok but lots of oily foods but also had toast and hot and cold cereal. You should probably wear flip flops or shoes since the carpet seemed \"crunchy.\"

10/10

Exceptional

21 Aug 2014

Greg

Astana King Hotel

Nice hotel, good value. In need of an update but prime location and prime price.

4/10

Poor

28 Jul 2014

DT

Not for people who like to sleep

There's one little thing that makes this hotel unbearable. The door to each room cannot be closed without slamming it shut. And those doors are paper thin. So if you like to sleep, don't do it when any of your neighbors might be coming in our out of their rooms. I was awakened every time a neighbor entered or exited his/her room. It wasn't even their fault: the doors must be slammed to close properly.

I hate to say this, because otherwise the hotel was just fine, even pretty good by Kazakh standards. I'd rate myself a normal sleeper, not someone who needs absolute silence. Sorry, King Hotel, this is a serious design flaw.

2/10

Poor

23 Jun 2026

ALEKSANDR

Ho cercato di contattare l'hotel per telefono moltissime volte e se alzavano la cornetta per rispondere ( e sottolineo se) riattaccavano appena chiedevo se parlassero inglese. Tutte le altre volte non rispondevano proprio. Ho provato a contattarli anche su WhatsApp e via mail ma non ho mai ricevuto risposta. La comunicazione è tutta da rividere.

6/10

Pleasant

20 Jun 2026

Mehmet resat

Tam f/p oteli. Odayı sadece yatmak için kullanıyorsanız işinizi görür. Temizlik, konfor ve bakım aramayın.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2025

Sabine

Es war alles super, wir haben uns dort gut gefühlt. Sehr freundliche Personal mit 100% Service.

Leisure Family

2/10

Poor

24 Aug 2025

Taner

Жалоба - Complaint -

Русский - English - қазақ -Türkçe
Во время нашего пребывания в гостинице Astana King Hotel (22.08.2025), при выезде охранник отеля грубо оскорбил мою супругу (гражданку Казахстана) (22.08.2025, 18:55). Мы внесли жалобу в книгу обращений на ресепшене. Такое поведение недопустимо, к гостям проявляется неуважение.
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During our stay at Astana King Hotel (22.08.2025), while checking out, a security guard of the hotel severely insulted my wife (a citizen of Kazakhstan) (22.08.2025, 18:55). We recorded our complaint in the reception complaint book. Such behavior is unacceptable and shows disrespect towards guests.
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Astana King Hotel қонақ үйінде болған уақытымызда (22.08.2025), шығу кезінде қонақ үйдің күзетшісі әйеліме (Қазақстан Республикасының азаматы) өте ауыр тіл тигізді (22.08.2025, 18:55). Біз шағымымызды қабылдау бөліміндегі шағымдар кітабына жаздық. Мұндай мінез-құлыққа жол беруге болмайды, қонақтарға құрметсіздік көрсетілуде.
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“Astana King Hotel’de konaklamamız (22.08.2025) sırasında çıkışta güvenlik görevlisi eşime (Kazakistan vatandaşı) çok ağır hakaret etti (22.08.2025. 18:55). Şikayetimizi resepsiyon defterine yazdık. Bu davranış kabul edilemez, misafirlere saygısızlık yapılıyor.”

2/10

Poor

02 Jan 2025

mehmet selim

Çok kötü bir otel kesinlikle tavsiye etmem vede nasıl almış 4 yıldızı çok merak ediyorum

Friends_and_family Friends

10/10

Exceptional

05 Jan 2020

Takako

近くにレストランが少ないので夕食付きは便利

タクシーを5回くらい使ったが、全ての運転手が知っていた。（タクシー代相場は中心部から1500～2000テンゲ位）。
湯沸かしポットがあった（他ではない宿が多かった。）
バスタブもあって部屋も広かった。
チェックアウト後も荷物を預かってくれた。
夕食ビュッフェは味や種類は普通だったが、近くにあまりレストランがない地域だと思うので、（特に自分の場合は年始に宿泊したので）寒い中レストランを探す必要がないだけでも夕食付きにしてよかったなと思った。

Friends_and_family Family

8/10

Excellent

05 Dec 2019

marek

Hotel dobry ale kuchnia w hotelu słaba .
Polecam stołowanie się w restauracjach na zewnątrz.

Business

10/10

Exceptional

16 Oct 2019

rodeduivelfan

zeer vriendelijk en behulpzaam personeel
goede ligging

Leisure Friends

8/10

Excellent

22 Sep 2019

Verified traveler

Ystävällinen palvelu sekä kielitaitoinen henkilökunta

Leisure Friends

6/10

Pleasant

13 Sep 2019

Verified traveler

Hotel che si trova nella parte vecchia della citta' , grande struttura con trattamento di mezza pensione ad un buon prezzo, purtroppo noi siamo capitati in un momento in cui stavano sistemando le tubature dell'acqua , siamo stati 2 giorni senza acqua calda , al termine dei lavori persistendo il problema , su nostra richiesta abbiamo cambiato camera e tutto si è risolto.

Leisure Family

10/10

Exceptional

09 Sep 2019

Elo-Anne

Soovitan kindlasti.kesklinnast pisut kaugel kuid ühistranspordiga pääseb kõikjale.

Partner

10/10

Exceptional

06 Jul 2019

Verified traveler

sehr freundliche und hilfsbereite Mitarbeiter
Zimmer sehr groß mit Balkon und Wintergarten sowie Bügeleisen und -Brett und kleiner Kaffeestation
sehr sauber
ein paar Kleinigkeiten, die nicht funktionierten wie der Safe, dessen Batterie leer war und trotz Nachfrage nicht ersetzt wurde oder defekter Nachttischlampe
Essen war gut, kein riesiges Buffet, aber ausreichend

Leisure Self

8/10

Excellent

12 Jun 2019

Олег

Достойный отель, соотношение цена/качества на хорошем уровне.

Если брать с полупансионом (завтрак+ужин), то голодными не останетесь, обеда даже не понадобится, питание хорошее.
Номера просторные, состояние неплохое.

Wi-Fi отличный, скорость очень высокая даже в номерах, но не очень стабильный (особенно в вечернее время) - для личных нерабочих нужд более чем хватит. С проведением видеоконференции были проблемы из-за стабильности.

Из недостатков:
- персонал отеля (горничные) часто прибирали (подготавливали к заселению?) соседние номера буквально ночью, их переговоры по рации и другая деятельность буквально мешала спать и будила. Первый раз вижу, чтобы они активно работали уже до начала завтрака и мешали тем самым гостям;
- номера оборудованы всем необходимым, но утюг испортил вещь буквально при первом прикосновении;
- очень жесткие подушки.

Family

10/10

Exceptional

04 Jun 2019

Verified traveler

Waren sehr zufrieden bei unserem Aufenthalt in diesem Hotel.

Leisure Family

4/10

Poor

09 Apr 2019

Ender

Terrible hotel