France
, Lot 
Jose Carlos
Our experience at Cocoon Hotel was disappointing from the moment we arrived.
When we got there at 1:00 PM, there were more than 15 people waiting in the lobby, which is quite small.
None of the staff even bothered to greet guests or provide any information. A simple acknowledgment or update about the possibility of early check-in would have gone a long way. There was also luggage scattered around the lobby, even though it was supposed to be stored securely in the lounge area.We were only able to check in much later than expected.
The room was supplied with just one medium-sized towel and one small towel per person, both of very poor quality and barely absorbent. To make matters worse, they forgot to provide the second set of towels even though we were two guests. When we complained, we were told that the hotel had no towels available and that they had to borrow some from another hotel. We finally received them almost two hours later.
There was also no shower gel or shampoo in the room. A member of the reception staff had to search for supplies so that the containers could be refilled.
The room itself was poorly maintained. The lighting was extremely dim and the tissue box was completely empty upon arrival.
The A/C barely cools the room. I understand that the hotel promotes an eco-friendly concept, but guests pay a considerable amount of money and should not have to accept such poor service and inadequate facilities.
When we got there at 1:00 PM, there were more than 15 people waiting in the lobby, which is quite small.
None of the staff even bothered to greet guests or provide any information. A simple acknowledgment or update about the possibility of early check-in would have gone a long way. There was also luggage scattered around the lobby, even though it was supposed to be stored securely in the lounge area.We were only able to check in much later than expected.
The room was supplied with just one medium-sized towel and one small towel per person, both of very poor quality and barely absorbent. To make matters worse, they forgot to provide the second set of towels even though we were two guests. When we complained, we were told that the hotel had no towels available and that they had to borrow some from another hotel. We finally received them almost two hours later.
There was also no shower gel or shampoo in the room. A member of the reception staff had to search for supplies so that the containers could be refilled.
The room itself was poorly maintained. The lighting was extremely dim and the tissue box was completely empty upon arrival.
The A/C barely cools the room. I understand that the hotel promotes an eco-friendly concept, but guests pay a considerable amount of money and should not have to accept such poor service and inadequate facilities.
