Name: TownePlace Suites New Orleans Harvey/West Bank
Address: 1800 Central Blvd, Harvey, 70058, US

10/10

Exceptional

08 Jun 2026

Julia

Comfortable to stay

4/10

Poor

28 May 2026

Trenicia

The Overnight Desk Clerk tried to charge me extra money for \"taxes\" as I checked out of the room , which I found to be extremely unconventional for a hotel such as this one. I have never had to pay extra for fees before and I didn’t then. I love staying at Towne Place Suites, but this has really placed lowered my view of this property. I don't think I will ever stay at this hotel again and I will warn anyone in the future about these so called extra taxes being placed on their check outs when leaving their rooms.

Self

4/10

Poor

19 May 2026

keith

Breakfast sausage was cold. House coffee not very tasty.

Family_with_children

10/10

Exceptional

15 May 2026

Caitlyn

The room was very clean, staff were friendly, but the property was a bit rundown.

Business

4/10

Poor

20 Apr 2026

Nicholas

As soon as we parked and got out our vehicle we was greeted with the stench of sewage. Once we got checked in and made it to our floor the hallways had a moldy smell. For a complex that has been newly built it was in rough shape. The carpet was dirty, the light fixtures was broken, the hot water on the sink was turned off for some reason and parts of the carpet by the tv was ripped. The sofa/ couch appeared to be broken. I wouldnt recommend this particular hotel to anyone.

Family

2/10

Poor

05 Apr 2026

aurora

Horrible hotel. Rooms are nasty and smelly. Sofa beds are falling apart and terrible for sleeping. Shower is rusty. Room is overall outdated and not worth the price.

Family_with_children

6/10

Pleasant

29 Mar 2026

Jerry

No breakfast at all the second day. Apparently staff didn't show up and no one else could do it. They had 2 treadmills in the gym. Both had badly torn belts. The sink in the kitchenette leaked all over the floor. Dirty tables in the breakfast area. On a good note, all staff was incredibly friendly.

2/10

Poor

08 Mar 2026

Roger

Stay somewhere. Else

Pet

10/10

Exceptional

03 Mar 2026

Lashay

It had a very clean room. I love a place where I don’t have to pay for parking. Also left my car while on a cruise for free so that was a plus.definitely would pick this place again.

Partner

10/10

Exceptional

26 Feb 2026

Crystal

was very clean

10/10

Exceptional

16 Feb 2026

Cindy

When i 1st arrived i had issues with the room but the hotels employees got right to it Brandy and Tiana were off great assistance they apologized for the inconveniences I had but made it right will definitely stay at this location again

Leisure Family

10/10

Exceptional

06 Feb 2026

Monica

Yes

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Monica

Yes

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Jessica

Great kitchen

Leisure

10/10

Exceptional

28 Dec 2025

Capri

Friendly staff, clean facility, pet welcomed!

Friends_and_family Family

4/10

Poor

27 Dec 2025

Clifton

Charged me for taxes again since booked thru Expedia, even tho Expedia receipt shows paid taxes & fees?!
Worst Marriot i’ve ever seen; furniture looks like it’s pulled from a dumpster.

Leisure Family

8/10

Excellent

25 Dec 2025

christopher

As expected rooms were fine and it was nice and quiet for what we were looking for. Great price also

10/10

Exceptional

19 Dec 2025

Jaynea

The staff was amazing I was walking in an out the lobby multiple times an every time I was greeted with a smile . The room was very spacious and clean . We had an issue with tv notified the front office an it was handled immediately . Only thing I require is updated sofas

10/10

Exceptional

07 Dec 2025

Elliott

Staff was amazing! Everything was clean! I would definitely stay there again.

Business_and_leisure Family

2/10

Poor

01 Dec 2025

Mark

The staff was nice and the room was clean but several things had been neglected inside the room. The Tv did not work, the lamp was broken, the shelves in the closet were broken, the toilet was broken at the base very unstable, and the ac- heater would not turn off either all cold or all heat. Worst of all I found a lizard on the stove one day of my stay. To which I notified the staff and they told me it happens all the time apparently. I wasn’t in my room much during my stay but when I was I would discover things that made me have to complain and notify the staff of it. I spoke with the manger, Brandy about my concerns. She was very nice, but not very helpful in the process.

Friends_and_family Family

6/10

Pleasant

18 Nov 2025

Kevin

I drove 7 hours to stay there and when I got there the young girl at the front desk canceled our room and gave it to someone else. She told us that we have to get what’s available even though we prepaid for a double room suite. She was very rude. We were out of state almost got screwed until the manager came in and helped us. She gave us a room that was needing repairs but we had no choice at the moment. It smelled bad and the carpet was messed up. The food was ok. I would definitely not book there again if I was going to be an hour late to Ari Al time because they will give your room away regardless if you paid upfront.

Business_and_leisure Friends

8/10

Excellent

11 Nov 2025

Alexandria

Room was clean but had a slight odor. Staff wss Polite

Leisure Self

8/10

Excellent

06 Nov 2025

David

Roach Motel, horrible water pressure and temperature, and TV didn't work. I'm from NYC so the roach thing doesn't freak me out too much, but it's still unacceptable. I'm a paying customer and should be getting quality.

4/10

Poor

04 Nov 2025

Abed

Not clean

Family

10/10

Exceptional

29 Oct 2025

Tanya

The room is great, but the desk clerk was so friendly and welcoming! She made me feel like I chose the perfect place to stay.

10/10

Exceptional

20 Oct 2025

Linda

Excellent stay from start to! Employees were very friendly and accommodating to my needs.

Self

10/10

Exceptional

17 Oct 2025

Janila

Pet-friendly, clean rooms, nice staff, easy and quick check in and check out, quiet area, lots of restaurants and shopping plazas nearby. Would stay here again!

Leisure Pet

6/10

Pleasant

12 Oct 2025

Olivia

Toilet wouldn’t stop running after it was flushed had to jiggle it constantly, shaky elevator needs maintenance, tub was clogged couldn’t take a shower without water filling up to my ankles

Leisure Partner

8/10

Excellent

05 Oct 2025

SONYA MIER

Will stay again, enjoyed the mini kitchen, helps me spend less on eating out, & convenience of the stores & bank I frequent at home.

Leisure Self

8/10

Excellent

27 Sep 2025

Sabrina

The breakfast was not as good from our past experiences. The staff was nice and courteous. The fence by parking was down but not sure if the property was responsible for repair. The room waa clean but some of the lights were out. The bathroom door would stick and was hard to close. The safety lock or dead bolt for our door would not work.

Leisure Family

10/10

Exceptional

17 Sep 2025

Reabecca

Great Hotel

Everything was fantastic the staff was outstanding
Friendly and quick to help.

Friends_and_family Friends

10/10

Exceptional

16 Jul 2025

Jvictor

.

Business_and_leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Melissa

It was okay. The water pressure wasn't great, and some of the other amenities weren't good.

Leisure Family

2/10

Poor

04 Jul 2025

Shequita

Should Of Payed $1 To Stay There It Was Horrible

It was very uncomfortable for the price the ac & toilet didn’t work cleaning was only 2 times a week not one of the house keeping staff spoke English so that was inconvenient for me only plus was the general manager who tried other than that I wouldn’t recommend that place to a person who had no other place to go

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Princess

It was hot in room 225

The staffing was amazing. The room 225 they gave me air conditioning wasnt working. I informed the front desk and maintenance left at 4:30pm. Nothing was done able it for the price i paid for the room. You would think they would of moved me. Wasn't a happy camper.

Friends_and_family Family

8/10

Excellent

19 Jun 2025

LEE

The room was kind of small for 4 adults

Leisure Family

6/10

Pleasant

17 May 2025

Micah

Property was less than I expected. Staff was courteous. Breakfast was terrible. Room was sufficient and clean.

Business Self

4/10

Poor

23 Feb 2025

Dorothy

Location was where I wanted to be, but the hotel needs renovations. The coach covers we’re not on which I was told zipper was broken and they take them off to wash them. I found a finger nail in it though. Staff was very helpful when my air conditioner kept running in spite of technically being off. Also they changed a light bulb as ther was no light in my bathroom. Bed was comfortable. Staff was very pleasant but the facility needs lots of help. Not worth what I paid

2/10

Poor

18 Feb 2025

FREDRICK

Room 414 is horrible ...poor management..

Besides the receptionist at the front desk giving me suggestions on restaurants nearby to try. My stay was horrible. When i walked into the lobby to check in. There were people in the lobby playing a video game on the tv in the lobby using profanity as well. When we entered the room it was decent. The tv in one of the bedrooms were to dim to watch. After going out with the family to enjoy some festivities and returning back to the room. We were unable to shower because the shower was broken. The faucet for the tub was missing. They literally had a pipe that was sticking out over the tub. I called down to the front desk to tell them what was going on and got no answer. So i go down stairs to the front desk and the receptionist is walking around in the lobby talking on her cellphone. I told her the issue I was having with the shower and was told there wasn't another 2 room suit available. So she gave me a opinion of getting two rooms that were side by side downstairs. Or she could give me a key to a room that's on the same floor and we can use the room to shower. Since I didn't want to split my family up I chose to just use the room on the same floor to shower in. After a hour of waiting to get access to the room to take a shower. Come to find out it was a room someone was staying in but they were moved to another room for whatever reason. After we finally laid down the pillows in one of the rooms had a sour smell to it so we had to swap pillows that was in the other room.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Gustavo

All good

Business Self

2/10

Poor

05 Jan 2025

Karla

Not well

Business_and_leisure Partner

4/10

Poor

15 Dec 2024

kimberly

The area the property is in is pretty nice. The room itself wasn’t the best. It’s as if it hadn’t been cleaned. Floor was filthy, and bathroom disgusting, and toilet seat was broken..luckily I bring my own cleaning supplies when traveling. There was also throw up on elevator wall. Staff was very friendly tho.

Leisure Family

6/10

Pleasant

01 Dec 2024

Shavondalyn

First the room I picked did not accommodate 5 people no couch bed pullout toilet broke and was moved next day to a room that smelled bad this was so inconvenient because it was my birthday trip

6/10

Pleasant

01 Dec 2024

Melissa

Proximity to main street, stores, restaurants, etc. was great. The front desk staff was amazing. However the exact room had many malfunctions - bathroom light didn't work, TV didn't work, and water pressure was low. Breakfast was not available each morning consistently so we made do with what was offered. Might stay here again if there weren't any other nearby options.

Friends_and_family Family

6/10

Pleasant

29 Nov 2024

Heather

Run down

Our room was in terrible shape. The bathroom door was broken and you had to lift up on it to close it. There were hairs and spiders in the shower. There were only towels for 2 people despite being in a 2 bedroom suite with a pull out bed. Every couch cushion had broken zippers with the stuffing falling out. Tried to use plates in the cupboards but they had dried food on them. Paper towels were soggy and wet for the bottom inch of them. The dishwasher had leaves in it. Service was friendly and they did what they could.

Friends_and_family Family

10/10

Exceptional

12 Feb 2024

Yolanda

I've been having bad experiences with Hotels the past year, but this one was nice. I was satisfied with my stay and i would definitely stay there again.

Friends_and_family Friends

6/10

Pleasant

04 Feb 2024

Kurk

Convenient location. Clean rooms.
Friendly staff. No overhead canopy so unloading in rainy weather is a bit of a challenge.

Leisure Family

6/10

Pleasant

29 Dec 2023

Peggy

This is always our spot to stay when we visit family. In fact, we encouraged other family members to join us here. We had two separate reservations because my husband added a day. Visit was great until the AC unit went out in the room above us Christmas night and the loud work begin from about 9PM, until I called the front desk at 11:30PM. We thought that was the end but they woke us up at 7AM with the same foolishness until we checked out. I should also add the toilet seat needs to be changed. It was clean but unsteady.

Friends_and_family Family

4/10

Poor

24 Nov 2023

Laron

Would never come back. lady behind front desk for check in . Charged my card for 160$ incidental fees and didn’t tell me the price at all. And also she was Pick in choosing who she was gone chargefor incidental fees.

Leisure Partner

2/10

Poor

23 Oct 2023

Tenisha

The initial manager, a young black man, I can't remember his name, was great. Other than that, the stay wasn't. As soon as we reached the room, my children and I's allergies immediately started. I wasn't going to complain about it, as we had already had our luggage lost at the airport. It wasn't until we discovered that our firestick was stolen that I decided to make a complaint. It was recovered in the maintenance office and is currently being shipped to me, but why was it removed from the room? I have questions. Take your personal items with you and bring your allergy medicine if you stay here.

Leisure Family

10/10

Exceptional

08 Oct 2023

Nancy

We enjoyed our stay.

8/10

Excellent

27 Jun 2023

Brandisha

It was a nice stay and very clean.

Leisure Family_with_children

10/10

Exceptional

14 May 2023

Katina

Calm environment. Seamless check in

Leisure Family_with_children

10/10

Exceptional

24 Apr 2023

Tiwana

Weekend hotel staycation

I used the hotels. Com app to book the room. The process was smooth and the staff was very informative and friendly. The hotel was clean and the facilities were clean. The property was small but very accessible to all people including people with disabilities. It was a good value for the cost.

Friends_and_family Family

8/10

Excellent

18 Apr 2023

Christopher

Overall property was in good shape. Enjoyed having kitchenette as I was staying for five nights.

The loveseat in the living room area was super uncomfortable to even sit on.

Leisure Self

6/10

Pleasant

01 Jan 2023

Emmaniel

Property was nice. I had trouble with with my cleanliness of my room, but it was staff was very helpful in resolving the problem.

Leisure Partner

10/10

Exceptional

01 Dec 2022

Verified traveler

Great Hotel in Hayvey/Westbank NOLA

Great hotel for a business or family trip!!

Business

8/10

Excellent

17 May 2022

Richard

Toilet was separating from floor. TV stop working - but was fixed the next day. Parking was difficult due to blocked off for construction.

Self

2/10

Poor

26 Apr 2022

Johnathan

Terrible

10/10

Exceptional

16 Apr 2022

Candice

Several lights were burnt out and I had to fix the tv just so I could use it. Otherwise the room was ok. Staff was nice and professional. Not a great neighborhood. If you’re not from the hood you’d definitely get rolled. Luckily I stay strapped. 😉

Partner

10/10

Exceptional

06 Apr 2022

Adrian

Clean, great customer service, and breakfast/coffee great.

Leisure Family

8/10

Excellent

01 Apr 2022

Tracey

Clean & spacious

Clean& comfortable. Price for the 2 bedroom was very reasonable. Many shops & restaurants nearby in a safe area. Would stay again.

Friends_and_family Family

6/10

Pleasant

07 Mar 2022

Nicole

I love the Hotel, its just in my room the toilet handle was broken so we couldn’t flush it all

Business_and_leisure Family_with_children

8/10

Excellent

24 Jan 2022

Ayrianne

Friendly Staff, Clean, Great Breakfast

Partner

10/10

Exceptional

13 Jan 2022

Elizabeth

Everything

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jan 2022

Paige

The staff was very nice and accommodating

Leisure Family_with_children

8/10

Excellent

04 Jan 2022

Rick

Across the river in New Orleans (Harvey).

The only real problem we had was that the parking space we parked in turned into a big puddle when it started to rain. The breakfast was good but a bit limited. They were doing some construction to improve the appearance of the front of the hotel. It didn't really cause any serious problems. The hotel was pretty easy to find and get to, but still out of the way in Harvey.

Friends_and_family Family

10/10

Exceptional

03 Jan 2022

Joseph

Customer service was great. Rooms were comfortable. All you can ask for.

Leisure Partner

8/10

Excellent

29 Nov 2021

Verified traveler

2nd stay at this property

Very convenient and comfy for lengthy holiday stay. Suite had all the necessary amenities and was thoroughly cleaned. Lots of restaurants and stores in the immediate area. Only downsides were loud construction going on outside of window and sofa bed was uncomfortable. Highly recommend!

Friends_and_family Family

8/10

Excellent

15 Nov 2021

Verified traveler

Need to keep up with maintenance

I've stayed here a few times over the past few years and it seems like it gets more and more neglected over the years. Maintenance isnt being done on very obvious things. Will probably look elsewhere in the future.

Friends_and_family Family

2/10

Poor

07 Nov 2021

Patrick

There was a huge roach crawling up the wall which I killed and showed the front desk clerk. The night clerk told me that I’d have to talk to the day manager. When I did all she offered were some points on my Bonvoy account. Then she said “You don’t live around here do you” like that’s supposed to make me used to bugs in my room. Not acceptable! This is a Marriott, I expect better. Especially when I got suckered into paying $270 for a disheveled room. The garbage disposal didn’t work and was full of other peoples food waste. The light fixtures were pulled out of the ceiling, had exposed bare wiring, and were inoperable. The back entrance was inaccessible due to construction thus making the back parking lot a waste of space. If you park there you have to trek all the way around the building. The ceramic stovetop had baked on food reminants.

I should have packed up & slept in my car. It would have been a better experience. All in all I was very disappointed with the whole experience. For being a Marriott branded establishment it was a big disappointment. I was told that people that were displaced by the hurricane were living in the hotel. That’s no excuse for renting rooms that are in such disrepair for excessive prices.

Leisure Self

10/10

Exceptional

08 Oct 2021

Eric

Location was quiet but it was under construction and it was noisy all day due to the work being done right outside my window by the contractor. Kept me from being able to sleep during the day.

Business Self

2/10

Poor

07 Oct 2021

Lorie

Horrible stay

Ants, gnats

Friends_and_family Family

2/10

Poor

01 Sep 2021

Tyrone

No lights and hot water

Bad experiences because of the lights and water was low and no hot water. No power in the hotel

Friends_and_family Family

8/10

Excellent

11 Aug 2021

Verified traveler

Everyone was very nice

Business Family

4/10

Poor

05 Aug 2021

Carlos

My boyfriend and I checked in in the late afternoon of a Friday. The type of room that I booked (studio with 1 king bed and full kitchenette) is absolutely not worth the $150/night that I paid. The woman I assumed was the manager gave us a not very friendly look when we checked in with the front desk person (they were standing next to each other). I asked if there was a hot breakfast, because the description on Hotels.com says \"a breakfast buffet is included in your stay\" and for the money that I was paying, I was expecting a full breakfast, including hot food. The manager was very quick to say, in a very unfriendly manner \"we do not have hot breakfast on weekends\". When we entered the room, there was plaster dust everywhere, all over the carpet, and on the bathroom floor. The shower curtain had a big splotch of solid plaster on it, it's like they did some wall repairs and didn't care to clean the room after. The bathroom door had a huge half-inch gap between the door and the door frame that let you see from the room what is going on inside the bathroom, offering absolutely no privacy when each of us had to use it. Also, the bathroom did not have a vent, so the room gets all muggy when someone is taking a shower, and whomever is in the room can hear absolutely everything that is going on inside the bathroom (again, zero privacy). The kitchenette was clean, but there was no dish soap or sponge to wash the dishes. Overall, a big disappointment not worth your hard-earned money

Partner

10/10

Exceptional

23 Jun 2021

Verified traveler

Excellent facility and easily assessible for all people.

Leisure Family_with_children

10/10

Exceptional

31 May 2021

Verified traveler

Great place to stay!! Definitely would stay there again!

Leisure Pet

10/10

Exceptional

24 May 2021

Verified traveler

Great experience here!! Whenever I’m in New Orleans I’ll be happy to book here again!

Business_and_leisure Family_with_children

10/10

Exceptional

24 May 2021

Verified traveler

The staff was real nice

Leisure Family

10/10

Exceptional

08 May 2021

Shanda

Satisfied Customer

It was amazing! Clean modern rooms, and friendly professional staff. I will refer all of my friends and family.

Friends_and_family Family

10/10

Exceptional

07 May 2021

Verified traveler

Great service

Business_and_leisure Family_with_children

10/10

Exceptional

26 Apr 2021

Verified traveler

Everything

Leisure

4/10

Poor

19 Apr 2021

Verified traveler

It was not so good the floor and both rooms was soaking wet and i had an early checkin for 2 and the suite wasn't ready until 4

Friends_and_family Friends

2/10

Poor

16 Apr 2021

Verified traveler

bedbugs

Had bed bugs, i got bit up.

Self

10/10

Exceptional

15 Apr 2021

Anthony

Great staff and very great room. Everything was well above our expectations

Partner

10/10

Exceptional

13 Apr 2021

George

Overnight stay

Great place that was very clean and efficiently operated

Friends_and_family Family

10/10

Exceptional

15 Mar 2021

Verified traveler

Clean. Good service. Parking was easy. Very nice stay.

Leisure Family

10/10

Exceptional

02 Mar 2021

Verified traveler

The room had a very comfy feel and all of the amenities we could as for. My wife and I really enjoyed our stay!

Friends_and_family Family_with_children

10/10

Exceptional

01 Mar 2021

Verified traveler

The staff, the room, everything was great overall, would not mind coming back here again...no bad review at all it was great

Friends_and_family Family

10/10

Exceptional

25 Feb 2021

Verified traveler

Very clean hotel and nice staff that were willing to help

Leisure Friends

10/10

Exceptional

25 Feb 2021

Verified traveler

Very clean hotel and nice staff that were willing to help

Leisure Friends

2/10

Poor

22 Feb 2021

Verified traveler

We were harassed from the time of check in! Barely had towels in the room and when we asked for more they gave an issue! We were stereotyped by the front desk girl BRANDY! I couldn’t even stay because they kept harassing me, so I allowed my older dad to go and finish the night there. When he got there they came up to the room & kept knocking on his door complaining of loud music in which my dad is 60 and doesn’t even listen to loud things. They came back to his room first at 3:30AM trying to access the room but my dad had the top latch on, then at 5:30AM and told him he needed to leave because he was unauthorized to be in the room!!! He slams the door they came back at 9:00 & told him to leave in which check out isn’t until 12:00pm.... & they had someone that said the FEDS were there they say before us because someone has been staying there and cooking Meth! Horrible service

Leisure Family_with_children

4/10

Poor

28 Dec 2020

ryan

Unfriendly staff

Probably the most unfriendly hotels, least pet friendly (despite claiming to be pet friendly) hotels I have ever stayed. Staff unfriendly, Housekeeping unfriendly. We stayed 2 nights and saw a smiling face from staff once. If you want a place to sleep for the night then sure, but if you have a family (including your pets) stay away.

Friends_and_family Family

10/10

Exceptional

19 Oct 2020

Verified traveler

I highly recommend this hotel. The staff is friendly. The place is new, clean, and safe. The housekeeping cleans on a daily basis. Breakfast is included and comes with a variety of choices . It is near many locations for dining and shopping.

Friends_and_family Partner

8/10

Excellent

12 Oct 2020

Steph

Staff was pleasant. Upon entering the room, it smelled like onions. Holes noted in the comforter. Desk chair was very noisy.

10/10

Exceptional

24 Sep 2020

Verified traveler

The rooms is nice and the full kitchen and table to eat on with. Nice hotel

Friends_and_family Partner

10/10

Exceptional

17 Sep 2020

Verified traveler

Great stay I’ll return back anytime. The rooms were nice and cleaned

Business Family

6/10

Pleasant

17 Sep 2020

Annoyed

This property was clean in the lobby areas, but my room still had someone else hair in the shower, the remote didn’t work well and somehow the pictures were crooked.

The staff was annoyed that I asked what the $25.00 incidental fee was for and couldn’t answer. After leaving towels outside my room, I came back 8 hours later to find out that there is no housekeeping services and you are expected to use the same towels every day. This should be an option not a mandate. The staff here was very unfriendly and rude, they need to be retrained.

Partner

10/10

Exceptional

15 Jul 2020

Verified traveler

All i can say is i loved the room. Very neat, clean and organized.