Name: Red Roof Inn New Orleans - Westbank
Address: 3750 Westbank Expressway, Louisiana, 70058, US

2/10

Poor

25 Jul 2026

Christine

This looked nothing like the picture's AC didn’t work. Bathroom door knob was broken mold in the shower. Blankets had burn holes and black stains and blankets had rips. Main door had gaps that you could see outside through them. We had cots with us so we slept on them and not the beds. Wasn’t able to find another place to stay so late. It was HORRIBLE!

10/10

Exceptional

16 Jul 2026

kirklin

Hhhhhjjjjjjjmmmmmmmmmmmmmmmmmmmmmmmm

Friends_and_family Family

2/10

Poor

10 Jul 2026

Krystle

Our door had a large gap at the top, the comforter had cigarette burns in them, and there was a water leak from under the sink. We asked the front desk if we could switch rooms and he told us “well, it’s an older hotel, what can you expect?”. Our bathroom door did not actually latch close and with four adults sharing a room we had to go on the honor system.

Family

2/10

Poor

05 Jul 2026

Herney

The only good thing about the stay was the AC. The room had an old smell. The sheets and pillows were trash. The pool was closed. Just disappointed

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Amari

Everything was pretty dirty, there was blood on the floor and walls. I was disgusted. The staff was very friendly, so I appreciate that.

Friends

2/10

Poor

14 Jun 2026

Keeionne

The air wasn't cold til night time, the toilet has issue has to use a plunger to go down after so many flushes. The I called up front for an iron. They didn't have a iron on had aleast one for float around. The wifi was very weak had to step outside to complete some work on pad.

Family_with_children

2/10

Poor

15 May 2026

Jeffery

The place was nasty
I would t go there again

Partner

2/10

Poor

08 May 2026

Arref

Cleanness was zero

Self

2/10

Poor

08 May 2026

Rosmery

Nada

Family_with_children

2/10

Poor

06 May 2026

Dongni

card never works after a day. Not managed well

4/10

Poor

03 May 2026

Francisco

It was dirty. The floors were sticky in the room.

Partner

2/10

Poor

02 May 2026

martha

Rooms where dirty, there was not hot water and no ac i had tonuse a little blanket I had on my car because the sheets were dirty and they didn't want to give me a refund

Partner

2/10

Poor

22 Apr 2026

Diamond

Everything was horrible don’t recommend

Family_with_children

2/10

Poor

18 Apr 2026

Aron

Disgusting had bugs, no lock on the door, huge gap around the door to clearly see outside, ceiling was coming down, and smelled strongly of urine in the hallway. Hotel staff were very rude and not helpful. Completely disgusting. Also there was another resident tearing apart a mower all night in the parking lot.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Shane

It's ok

Business

2/10

Poor

12 Apr 2026

Jose

Bs

2/10

Poor

02 Apr 2026

Jessica

The whole place felt dirty

Pet

2/10

Poor

01 Apr 2026

Kaila

The hotel door deadbolt wouldn't lock unless the door was pulled up and towards the hinges. It was a two person job to be secure in the room. The toilet had hair and piss on the toilet seat. The end of a joint was left in the bathroom where the towel rack was. The shower wall was stained pink in places. The hotel phone wasn't connected. The outside smelled like piss. Nothing was clean

On top of that, the toilet wouldn't flush in the evening. We called the front desk and were hung up on twice. When the person finally stayed on the line, they said maintenance wouldn't be there until 9am and offered no solution. I told them that we needed a working toilet and was informed that they would call us back. I waited 20 minutes before I called the front desk AGAIN. The line rang but the front desk didn't answer. We called several more times before we trudged down to the front desk to figure out why the phone wasn't being answered. The front desk person was outside talking on their cell phone. We let them know that we were from the room that didn't have a working toilet and finally they said that they would come down with the plunger. It took them 10 minutes to walk all of 50 meters to the room. They then proceeded to splash toilet water everywhere in the bathroom and around it, which meant that some of our items were hit with the toilet water. The best part? Right after the guy left, THE TOILET STOPPED WORKING AGAIN.

We had to get help again in the morning. This is a terrible hotel.

Friends

6/10

Pleasant

31 Mar 2026

DANE

It was better than I was expecting -but not by much-a little skeechy area-no amenities -but it was fairly clean and I didn't die.....?

Pet

2/10

Poor

30 Mar 2026

dajah

They had roaches the hotel didn’t look like the pictures

2/10

Poor

29 Mar 2026

Gene

The room was filthy. The roof had a previous leak that was poorly prepared. The bed covers had red and black stains on them. The blankets had burn holes in them.

I DID NOT STAY MORE THAN 5 MIN. I GOT A FULL REFUND.

2/10

Poor

29 Mar 2026

Kiana

Absolutely horrible. Dirty towels and comforter. The bed had a dip in it. The door was jammed. Meaning, couldn’t get in the room even with the key showing green. Needless to say, I left and went somewhere else much better.

2/10

Poor

28 Mar 2026

Alvina

The price was great having gone to New Orleans at the last moment. However, when I pulled up to the property I thought I was in the wrong place I never seen a Red Roof and so raggedy. I pulled into the parking lot on the opposite side of the office and had to drive around to the correct side and there were many sketchy individuals hanging out in the parking lot. I walk in the office the customer service was decent I said sometimes things I'm looking for the way that they truly are so I gave it a chance and I went to the room. I get to the room the door is not properly maintained there was so many different raised areas around the door top and bottom there was holes in the walls the bathroom look dated and didn't look that clean. The office had the remote and I had to ask for it I was in that room all of 7 minutes and I asked for a refund and I left. Because there were two individuals beating on the door next to the room that I was in. It was just one of those situation if you want the door you were inside no security. I did not feel safe I did not feel comfortable and I was not spending a night there. I don't know if this property is for say truckers or other folks but it was not for me.

Self

2/10

Poor

20 Mar 2026

Phillip

Check in was quick and easy. After that everything went down hill. Piss smell in stairwell. Guy passed out in front of his room from drugs or alcohol. Room was decent but had a closed up stale smell. Short of the story we left and found another room at the Quality Inn!

Friends_and_family Family

2/10

Poor

18 Mar 2026

Myron

I found like 10 bic lighters hidden in pillows and towels. In the bathroom I found a crack pipe tucked inside the folded towels. The she were very stained and looked dirty. The area seemed very dark and suspicious.

Partner

2/10

Poor

15 Mar 2026

Deanna

The room didn't have a bathroom door, there were bugs and the sheets were dirty. I hated it and it should be closed down.

Partner

2/10

Poor

15 Mar 2026

Logan

Needed a place to stay on my drive from Texas to ky. But this nasty place was far from relaxing. The mattress was yellow and had dead bed bugs all over it. They honestly must have dragged it in from the dumpster. The toilet seat was yellow. I’m so didgusted. They refused a refund and every hotel in the area was sold out, therefore I bought an mattress and left my luggage in my car. 0 rating terrible, disgusting and shameful is all I can say

Partner

2/10

Poor

12 Mar 2026

Jairo

Yes, room was not dusted and cleaned properly. Sheets were old, stained & dirty. Had to go buy my own. I told the front desk and ask for at least a 2 night comp and they wouldn't do anything. So i lost money instead of saving. Microwave didnt work.

Friends_and_family Family

2/10

Poor

11 Mar 2026

Jeremiah

.

2/10

Poor

11 Mar 2026

Jay

.

2/10

Poor

09 Mar 2026

Jeremiah

.

2/10

Poor

09 Mar 2026

Jeremiah

.

2/10

Poor

09 Mar 2026

Jeremiah Rodrigue

.

2/10

Poor

09 Mar 2026

Jay

.

2/10

Poor

28 Feb 2026

Jimmy

I feel ripped off i paid $80 for only $40 worth of service. The location is convenient but it is not worth the price i paid

Partner

2/10

Poor

27 Feb 2026

Antonio

Wouldn't go back if my life depends on it

2/10

Poor

25 Feb 2026

Tyra

Rooms are dare absolutely unlivable. Leaks and mold on ceiling. Stained sheets. Broken items inside room. The smell. The filth. Not even fit for an in housed person.

They also attempted to charge me and early check In fee & an a additional $350 for NOTHING

10/10

Exceptional

23 Feb 2026

Ronald

Good

6/10

Pleasant

22 Feb 2026

Deen

Everyone was nice , i got locked out of my room and went and asked for a new key to it and they didnt ask for proof that i was staying there, little offputting.

Self

10/10

Exceptional

19 Feb 2026

kirklin

Room service

2/10

Poor

19 Feb 2026

Abel

there was mold in the shower and the sheets looked worn and dirty.

2/10

Poor

19 Feb 2026

Stephanie

This place is in a drug infested area equipped with roaches holes in the walls no breakfast and or coffee stained sheets

6/10

Pleasant

19 Feb 2026

Luis

JUST A SO SO EXPERIENCE.

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Nick

The bathroom was strange and I didn’t want to take a shower

Partner

2/10

Poor

15 Feb 2026

Kya

Filthy. Do not stay here

Friends_and_family Friends

2/10

Poor

21 Jan 2026

Robert

Roaches. Wall rotten at shower head,due to leaking shower head behind wall. No guest laundry room. Molding around window rotten. No ice bucket, no iron,no hair dryer. Room was never cleaned. Door key never worked. Robert Pullens

Business Self

10/10

Exceptional

13 Jan 2026

Francesca

Gpp

2/10

Poor

11 Jan 2026

Some

The amenities no tv phone wi fi housekeeping la

2/10

Poor

08 Jan 2026

Dawn

The room was so nasty and ghetto. I wouldn't let my dog take a 15 minute nap there. The walkway to the room smelled of pee. Thugs hanging outside using profanity. Didn't feel safe at all

Self

2/10

Poor

04 Jan 2026

Antar

It has bugs and roaches in bathroom and bed. Bugs were on the bed crawling on me when I was sleeping smells bad dirty. Has no iron.

Business Self

6/10

Pleasant

03 Jan 2026

Amber

Air conditioner ran bit slow

Leisure Partner

2/10

Poor

25 Dec 2025

Hwonnie

The room was substandard. The air conditioning worked. The items in the room were worn down mold was present.

Business

2/10

Poor

19 Dec 2025

Jarvis

One of the worst experiences I ever had. This is not a place to bring your family at all. Filled with prostitution and drug activity. Room are extremely filthy. Staff members are rude and unhelpful.

2/10

Poor

12 Dec 2025

Tyffanee

The air conditioning didn’t work at all. Tub was nasty and looked unclean. Smoke alarm was disconnected and not on the wall. Key wouldn’t work everytime i left room and come back

Leisure Self

2/10

Poor

08 Dec 2025

Kenneth

The room wasn't clean the Wi-Fi didn't work the glass plate for the microwave was missing the toilet seat didn't match the toilet the towels looked like someone had been working on their car in the parking lot with them I checked out early because it was raining and I didn't have to work so they charged me 100 dollars a night to stay in that dump

Business Friends

2/10

Poor

01 Dec 2025

Betty

This is by far the worst hotel I have ever stayed in, I got 2 rooms and both were VERY UNSANITARY oh and we all have bite on us, which look like bed bug bites.

Leisure Family_with_children

2/10

Poor

21 Nov 2025

Vanessa

The beds had deep intentions in the center of them with springs poking you there was poo on the bathroom wall and the staff in the office was rude

Friends_and_family Family

2/10

Poor

21 Nov 2025

Contrena

I did not go into the room. The area was horrible and I did not feel safe. Consequently, I did not stay at the hotel.

Self

2/10

Poor

20 Nov 2025

Pamala

I canceled because other family arrived before me and could not stay there.

Leisure Family

2/10

Poor

18 Nov 2025

Orlando

That hotel was completely unlivable. The manager was not at all concerned. The hotel was filthy. We changed rooms. The next room was just as filthy and the toilet would not flush. Since I prepaid, I will be requesting a refund as we could not stay there and had to find other accommodations.

Friends_and_family Family

2/10

Poor

18 Nov 2025

Allean

The room was horrible. The sink was stopped up. The toilet was stopped up and the tub was stopped up. Everything was full of water. The bare sheets was dirty. It wasn't changed, we pulled the cover back. There were socks underneath the sheets.
I will never stay there again

Business

2/10

Poor

17 Nov 2025

Brittany

Beds were not up to par. I called the front to get clean sheets he told me no. My husband went up there and had to get them and the worker had an attitude. First and last time staying there.

10/10

Exceptional

16 Nov 2025

Alonzo

Everything was good

6/10

Pleasant

11 Nov 2025

Karim

Area is shady and isolated. Would not recommend for more than one, max two, night(s) of stay and definitely not for families. Price is obviously very convenient and staff were nice, but the place is not clean, especially bathrooms, WiFi didn’t work, and overall didn’t feel very safe.

Business Self

2/10

Poor

11 Nov 2025

Latacha

Room was horrible curtains hanging. Tub nasty No iron, blow dry, and no ironing board!

4/10

Poor

09 Nov 2025

Kayla

The room was beyond unclean. I have pictures to prove. Even the locks were raggedy. I had to lay down a couple of towel to feel an ounce of comfortability to sleep. I would love to talk to a higher up about this.

Leisure Self

6/10

Pleasant

08 Nov 2025

Natasha

Was good but owner said pool was closed when ur was hot out smh that’s why we bought the room was for pool use

Family_with_children

2/10

Poor

04 Nov 2025

Pebbles

Clean

2/10

Poor

28 Oct 2025

Jimmy

The shades were nasty.The towels were nasty.Should I say more

Leisure Self

2/10

Poor

27 Oct 2025

Brittany

The air conditioning didn’t work. Online it said it was 4 miles from bourbon street but was actually 40 MINUTES and a $50 uber to bourbon street or anything worth going to. Cracks in the shower and the floor was so dirty that we didn’t take our socks off in the room. People were outside smoking weed and playing loud music all night. Did not feel safe at all.

Leisure Friends

8/10

Excellent

23 Oct 2025

Chad

About what I expected

Business

2/10

Poor

21 Oct 2025

Robert

Dirty, had cigarette burns on sheets, can see daylight arojnd the door, shower was damaged where a half patch job was done from a leak. Dont recomend . Also i wouldn't bring kids there, smelt weed, cops where there for someone thenday after check in. People acted sketchy around the property.

Leisure Family

4/10

Poor

20 Oct 2025

Amber

The whole hotel need updated seriously

2/10

Poor

20 Oct 2025

Andrew

Nasty

We did not stay here we got to the room inspected the bed which was covered in body fluids while we were finding a new hotel online we saw roaches crawling around the room

Partner

6/10

Pleasant

19 Oct 2025

Christina

The fridge was broke. There were roaches and a lizard in the room. There were signs of violence and air unit didn't work well. Just needed a roof and bed so it did the job.

Leisure Family

10/10

Exceptional

16 Oct 2025

Rudy

Have not been here long - just sleeping

4/10

Poor

14 Oct 2025

Jennifer

Very disappointed

The rooms are nothing like the pictures on the booking site. The bed covers were stained and old looking. The air conditioner did not blow cold air. The tub was stained as well as the toilet seat.

Self

2/10

Poor

12 Oct 2025

Gillian

Absolutely Disgusting – Do Not Stay Here! ⭐☆☆☆☆

This was by far the dirtiest hotel I’ve ever stepped foot in. You could literally see where the floors hadn’t been swept, and my shoes were sticking to the floor just walking into the room. The refrigerator was filthy inside and out, and there were stains on absolutely everything — the sheets, the comforter, even the furniture. The blankets and sheets were so heavily stained it was impossible to feel clean or comfortable.

The bathroom was just as bad — the bathtub was stained and had cigarette burns all around it. There were even pieces of a Brillo pad left in the drawers, like someone had halfheartedly tried to clean and gave up. The worst part? There were mushrooms growing out of the ceiling. That’s how bad the moisture and neglect were.

To top it all off, the door had a visible gap where it didn’t fit the frame, so you could literally see into the room from the outside. The latch lock was broken. NOT SAFE!

6/10

Pleasant

07 Oct 2025

Cynthia

The check in was ok it was very quiet but the stairway area smelled like hot urine and people was trying to get in our room so I had to call the office on them.

Friends_and_family Friends

2/10

Poor

31 Aug 2025

Verified traveler

The room was filthy. The whole experience made me feel dirty. They had roaches in the room. The tub/shower and toilet were filthy.

Self

4/10

Poor

31 Aug 2025

Lana

Horrible

Business Partner

2/10

Poor

24 Aug 2025

Vicente Bareng

The worst Inn. Totally unclean, AC not working, TV not working, stained towels. Crawling critters will not make you sleep at all. There is almost an inch space under the door so all the dust and insects get in. Tons of empty beer cans scattered all over the grounds. Expedia should be ashamed to have been associated with this Inn.

Business Self

6/10

Pleasant

24 Aug 2025

Amber

The toliet would flush right

Leisure Partner

10/10

Exceptional

26 Jul 2025

Willie

It was nicev

Leisure Partner

2/10

Poor

25 Jul 2025

Spencer

This place has bugs!!! Do not stay here!

Leisure Family

8/10

Excellent

19 Jul 2025

Tony

The price was very reasonable the stay was comfortable I had no problems with the staff or other people that was staying

2/10

Poor

14 Jul 2025

Kim

I think the pictures explain it quite clearly. However, while the sheets were clean, it felt as though it is a \"no-tell hotel\". I was on such a tight timeline I had absolutely no possibility of finding suitable lodging. Upon arrival I refused to enjoy a bath. Instead, I took the fastest shower possible, then washed my feet at the sink. I'm sure if Red Roof corporate visited this hotel it would be found to be such an embarrassment it would be severely sanctioned and removed from it's portfolio.

2/10

Poor

09 Jul 2025

Clinton

This hotel is roach invested none of the air conditioners work properly. And the staff rude gʻ

Leisure Family

2/10

Poor

09 Jul 2025

Anna Nichole

This place is horrible. Period. There was mold all over in my room. I tried to get a refund and show them pictures of the mold so that they would clean it up and they locked me out of the office!! They really need the health department to go inspect the rooms before someone gets deathly sick

2/10

Poor

06 Jul 2025

Jason

Terrible Hotel

Don't stay there, you will regret it.

Friends_and_family Family

4/10

Poor

06 Jul 2025

tamara

The Owner Staff were very polite. I noticed from the lobby setting and the room that the property needs to be updated it looks old and some of the rooms smell like smoke. I didn’t feel comfortable staying. I re-booked to another Hotel the pictures on the website are not current .

Leisure Self

4/10

Poor

02 Jul 2025

patricia

Pool was closed

2/10

Poor

30 Jun 2025

Brandon

The whole stay was just awful, we booked because it stated there was a pool. When we arrived the pool was changed locked, the cable was off and Wi-Fi did not work. It the room was nasty, had holes in the wall to the point you can hear directly what was going on in the next room. Crackheads walked the premises as if it was a detox house. Will NEVER BOOK THERE AGAIN‼️

Partner

4/10

Poor

27 Jun 2025

Rosa

wont stay here again

the room was DIRTY. like they don't even sweep. the AC was off when we got there and it didnt even cool the room because the door had an opening on top. the bathroom needs renovation asap. the bathroom door was locked and they didnt even have a key for it

Friends_and_family Family

4/10

Poor

24 Jun 2025

Michael

Convenient accommodations

There are no irons in the room & no coffee pots.

Self

2/10

Poor

18 Jun 2025

Jenna

We got to the room and from a far everything looked okay so we went 10 minutes up the road to get food and went back to the hotel to eat our food and my sons father went to throw some trash away and when the garbage can moved tiny nasty roaches came out of the corner wall. So he went back up front and asked if we could get a refund and while he was gone my 7 year moved the blanket at the bottom of the bed and more tiny nasty roaches came out of the bed frame so I got up quickly packed our belongings and walked with my son outside to wait for his dad to get back from speaking with the front desk. When he got back he told me that the front desk told him that since we had been there an hour they won’t refund our 154 dollars for two rooms for one night. So if u and anyone else are thinking of going there don’t. You will be very disappointed and my opinion they should be shut down. I wouldn’t even let my dog stay there.

Leisure Family

4/10

Poor

13 Jun 2025

Jacqueline

This property had bugs and the rooms was not clean so we left

Leisure Partner

4/10

Poor

12 Jun 2025

Jeremy

No breakfast... Pool closed... Dirty room