Name: Comfort Suites Harvey - New Orleans West
Address: 1611 Elton Court Road, Harvey, 70058, US

4/10

Poor

17 Jul 2026

Kaitlin

the elevators were broken, we had to carry all our (heavy) suitcases up 4 flights of stairs for 6 people. It was super hot in the hallways, no AC, the room room was cool at least. I wish we knew it was going under renovations or we would have stayed elsewhere

Family_with_children

4/10

Poor

15 Jul 2026

Jason

The hotel was

2/10

Poor

07 Jul 2026

Hakam

This is the absolute worst hotel I have ever stayed at. There were roaches all over the hotel, mold in the bathroom, carpet was wet, no electricity throughout the room, except for the bathroom

Friends

2/10

Poor

06 Jul 2026

Darlene

I didn’t not like the way this hotel does business! I went online to book this room and they gave me a 3rd floor room with no working elevators! I asked for a refund because not only were the elevators working but the rooms there had mold

Family_with_children

2/10

Poor

05 Jul 2026

Jenifer

The elevator is not working and our room is in 4th floor.so it’s very inconvenient for us.i had to get the hair blow dry to the front desk

Family_with_children

2/10

Poor

04 Jul 2026

Jean

Room's furniture was old and broken... Room smelled rusty... The carpet smells bad...

Family

2/10

Poor

29 Jun 2026

Myra

The hotel was horrible . Water damage everywhere . The smell was FOUL, the AC was broken and it was very very humid inside the building . Water stains all over the carpet, paint peeling from water damage . Inside the rooms red stains all on the carpet, dirty tubs . Oil stains on the headboard it’s ridiculous! They refused my refund because I booked through Expedia even though I paid extra for insurance . I had to book another hotel the same day and spend MORE money. It upsets me so much . This hotel should be taken off of Expedia !

Partner

6/10

Pleasant

08 Jun 2026

Lyris

The property was clean, our door didn’t lock so we had to change out rooms. The mattresses need to be replaced and the rooms can use a little updating but overall it was a good stay. I think the staff said they are about to start a renovation so that would definitely make it a great stay

Partner

10/10

Exceptional

07 Jun 2026

Quentella

Great stay, nice staff it was definitely worth it I enjoyed my relaxing time

2/10

Poor

31 May 2026

Trainell

Nothing

Self

2/10

Poor

19 May 2026

Damon

Flying termites in the room and crawling out the wall

2/10

Poor

19 May 2026

Letoya

This hotel is full of water bugs and roaches! As you walk in you can smell the mildew and the smell of the bugs! The elevator is horrible it works when ready. The staff didn’t have clean towels. Lizards was in our room look like old blood in the carpet and curtain in the room the mattress cover was stained badly and the comforter for the bed was torn so bad and they still had it on the bed. The ac in the room had a mildew smell the room had an odor. I do not recommend this place at all 0/10 I will not be staying here again.

Friends_and_family Family

2/10

Poor

10 May 2026

Charlina

Very little amenities. Linen towels and just overall furniture needs attention. Had trouble in check in about rooms available. Then received one that had no been cleaned smelled like urine and cigarettes. Honestly would never stay here again.

Family_with_children

8/10

Excellent

02 May 2026

Lizzette

The hotel is nice , room was excellent, they need to improve. A few things, like no hangers in the closet. And breakfast only waffles,, cereals , and apple juice . Is a good idea to improve the breakfast.

Family

2/10

Poor

28 Apr 2026

Clifton

Have stayed at this location before but it has taken a turn for the worse since last stay. Will never come back to this location.
Q. Had to wait for the desk person to finish her personal call to check in. No apologies just I need a card for your essentials. When stated they have on on file….no we don’t was stated back to me.
2. Door would not unlock….was told the battery has died and they would have to o-en it each time we went in and out by using a handheld device for the front desk. They said they had to wait till maintaince came to work.
3. Carpet wet infront of the bathroom with a damp and wet floor in the room. Stated it was the humidity.
4. Second desk person had an attitude when asked to open our door after dinner.
5. Bathroom door would not close but door was warped out of straightness.
6. Got up to what I thought was going to be breakfast but they only had cold cereal…no milk..waffles … no syrup…juice that was hot…no ice.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Darcell

The room was spacious and clean, only complaint was all of the lights did not work. The light in the entry way did not come on making it hard to use the full length mirror in that area. In the bathroom only one light fully worked, the one above the tub kept flashing on and off, flickering. Outside of that I would recommend.

Partner

2/10

Poor

16 Apr 2026

Ronald

Horrible

Friends_and_family Family

4/10

Poor

29 Mar 2026

Mindy

No one was at front desk to check in. Room keys didn’t work. No bedding for sofa bed had to go down and get it and got handed a wad of sheets and a pad. No blanket. Very unhappy with our stay.

Friends_and_family Family

2/10

Poor

28 Mar 2026

Willie

Tv didn’t work and breakfast was trash and didn’t have items they was supposed too and rooms and halls smelled like smoke

Friends_and_family Family

2/10

Poor

17 Mar 2026

Aisha

DO NOT STAY AT THIS HOTEL!! The reviews from a year ago still stand true today. Soon as you walk in you're hit with smell of wet carpet and mildew. The guy at the front desk was visibly frustrated and upset. Very unprofessional. When yoy check in apparently he texts your information to the manager so he can check you in from wherever he may be. My room did not have a microwave. TV didnt work. One set of towels. When I asked for more I was told their was only 1 towel available. I witnessed multiple guests leave for various reasons. At least 3 couples left because the door to their room either wouldnt lock or wouldnt close. My room key didnt work even after going downstairs 3 times to get a new one. The door had to be opened manually. The sheets were smelly. The mattress seemed like it was 30 years old. Overall out of 5, I would give this buisness a -3. Worst experience at a hotel PERIOD!!
No coffee at breakfast in the morning. No juice. Only cereal and waffles. After traveling 8 hours this is not what I expected from a Choice brand hotel. Never staying here again. And you shouldn't either.

Partner

6/10

Pleasant

16 Mar 2026

Morgan

Our entire floor smelled like marijuana, including our room. Ice machines broken. The rooms look run downr

8/10

Excellent

16 Mar 2026

Veronica

The lights were not working in the bathroom and would flicker. Made it difficult to get ready. There was hardly any lights in the sitting area No blow dryer. Construction going on inside the building.

Friends_and_family Friends

2/10

Poor

06 Mar 2026

Christopher

This hotel is horrible check in was strange, the entire hotel smelled badly of mold. Everything in the room was rusty or broken. There were patches on the walls all over the room. The A/C was plugged into the wall with a frayed cord that was a fire hazard. The breakfast area had a sign that said no coffee, juice tasted sour, about the only thing that may have been edible was a do it yourself waffle. Of course there were no forks to eat with. The front desk person suggested I cut it up then use a spoon to eat it. There was a buzzer go off in the lobby for the fire system all morning. The front desk person told me not to worry it does this all the time. Finally when checking out I was given a bill even though I pre-paid. No manager to speak to and they never called me. I will never stay here again.

Self

4/10

Poor

01 Mar 2026

Robert

Toilet was broke and the second room the door wouldnt lock

Friends

2/10

Poor

28 Feb 2026

eric

Everything was wrong horrible experience no Hot water got up early for work and couldn't even shower breakfast wasn't fully avaliable no coffee at all no fruit at all not much of a menu i asked for the manager because i am requesting a full refund staff on duty said that the manager will be in at 7 AM but wassnt

Partner

6/10

Pleasant

23 Feb 2026

Amber

I paid for a KING sized bed, and got 2 full instead. The faucet handle broke and the key card took 30 minutes or more to work. However, the front desk employee named ANNA, was always EXTREMELY PLEASANT AND FRIENDLY!! I would go back JUST FOR HER CUSTOMER SERVICE!!

Partner

2/10

Poor

22 Feb 2026

Rashad

The room was in no condition to be rented . We didn’t stay after checking in and seeing the condition it was in. The door didn’t lock unless dead bolted, the key was useless . There was no tv in the room at all. The bathtub was stained and to top it off there was what appeared to be blood on the carpet . I took videos and pictures to document it. Due to an event in the city we ended up without a room for the night after being given this and told there was nothing they could do.

4/10

Poor

16 Feb 2026

Stacie

They stay was below average im request a partial refund do to the lack of service quality of services

Friends_and_family Family

6/10

Pleasant

15 Feb 2026

Nolan

Staff was great across the board. The downside was this time the electronic locks werent working and the tv aswell making things a bit complicated but besides that the hotel itself is very comfortable.

Self

2/10

Poor

15 Feb 2026

Manoj

I got 2 rooms on 3 and 4 floor and lift was not working. When we reach room card key is not working. 4 floor there is no hot water. Breakfast included but in breakfast curd and only bread. One staff person managing front desk, card key not working issue, managing inventory of breakfast.

Leisure Friends

2/10

Poor

15 Feb 2026

Tijuan

They tried to offer us a room where the key card didn’t work and said that we would have to ask the front desk to open up the door every time we need to enter. Then the bathroom floor was slippery which is a hazard within itself and the shower was wet as if someone had stayed in the same room like 10 minutes ago and on top of that there were no towels and we asked twice when we checked in and before getting ready for check out! We asked in the morning for towels before check out and there were still no towels available we had to dry off with HAND TOWELS!! Along with that a lady had a really bad interaction prior to us checking out when she was trying to check in and gave her a disgusting room for her and her son. Will not stay here ever again the worst hotel I’ve ever stayed in and that’s saying a lot with us being military because we have stayed in worse conditions. 0 out of 10 WOULD NOT RECOMMEND!

Leisure Partner

2/10

Poor

18 Jan 2026

Da-Velya

They barely service breakfast and Sunday they didn’t service any!!!

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Alan

The room was spacious but the overall hotel smelled stale, almost like mold was in the building

Business

4/10

Poor

04 Jan 2026

Matthew

Breakfast was lacking. Only a little food brought out at a time. Coffee machine not working a couole days. The hotel rooms need work. Several other people experienced the same thing. Tvs not working, door locks not working and the list goes on. Found a big cockroachin the room. (Only one so it may have been rare) Service staff was good. We were told the hotel is going to be going through renovations so I think things are be neglected. Location was good. Safe area.

Friends_and_family Family

2/10

Poor

22 Dec 2025

NEMESIO

Staff are friendly and great. The place is dirty, microwave is dirty and rusted. Bathroom door lock and handle was broken. Room door card key don't often work.

4/10

Poor

05 Dec 2025

shelia

Needs Updating

Business

6/10

Pleasant

04 Dec 2025

Nancy

I stafrom a Friday through a Tuesday and the housekeeping never cleaned my room. After the first day, I gave it a pass and got fresh towels from the front desk. The second time, the owner or manager gave me more towels and I asked him to remind housekeeping to service my room. It never happened. .The staff desk

Leisure Self

2/10

Poor

23 Nov 2025

Bradley

Staff was great!!

And he room was neglected overall!
Stained sheets, mouldy areas in bathroom, ice machines (if they worked). Overall, of hotel was not ideal.

Leisure Family

8/10

Excellent

12 Nov 2025

Erica

The stay was okay, considering the area. I wouldnt stay here again unless I had to. Staff in the morning/ afternoon time was better trained to me. Chose not to eat breakfast based on personal observations, but thats just me.

Leisure Family

4/10

Poor

12 Nov 2025

Tiquela

The whole property smelled like the a pest company had just spray every inch of the place.

10/10

Exceptional

06 Nov 2025

Cornell

Nice stay

4/10

Poor

31 Oct 2025

Luis

Room smells like humidity

Business

10/10

Exceptional

28 Oct 2025

Jennifer

Great place to stay in New Orleans without staying in New Orleans! Clean, comfortable, spacious, equipped with everything you need. Nice neighborhood. Will definitely visit this hotel again

Friends_and_family Family

2/10

Poor

27 Oct 2025

Jennifer

1st room tv didn’t work. Moved us to 2nd room. Tv had lines running through it, bathroom door couldn’t close, lights didn’t work, blood on bed sheets, couch was damp the entire time we were there. Went for breakfast at 8am all pans were empty and there were only 2 pans for the entire hotel. Said they have to find the cook. Couldn’t have breakfast any of the 3 days we were there. Kept trying to take out an $11 charge but no one knew what it was for.

Leisure Partner

2/10

Poor

26 Oct 2025

Reginald

Furniture in room was very dirty and worn. Room walls and furniture contained scratches. There was no hot water. I immediately checked out and requested a refund.

Leisure Family

4/10

Poor

20 Oct 2025

Philip

Staff was friendly. We were on the second floor and there was a horrible smell as soon as you got off the elevator, similar to roach spray. Definitely needs to be upgraded in many areas and cleaned a little more thoroughly.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

tiesha

Clean

Business Family

2/10

Poor

18 Oct 2025

Julie

My stay was horrible. The television did not work. My room would not lock.

Business

2/10

Poor

14 Oct 2025

Delita

The front lobby was in good conditions but when we arrived to room 314, omg it was a nightmare. Opening the door and the room smelled of mold & mildew, the furniture looked as if it was taken from a garbage dumpster, the lamp shades were dry rotted, the ceiling light upon entering the room was removed and replace with duct tape, only one light working in the bathroom, the exhaust in the bathroom wasn't working, the microwave was rusted inside and after spraying the beds and room with lysol we found a bed bug crawling. While eating dinner another bug was on the desk. The walls had knicks and scrapes and we weren't given a iron or ironing board and to top everything off, thr television wasn't working. This was all reported to the front desk. I asked to speak with manager which was the same person that checked me in and gave me this Bates Motel Room. The manager refused to show his face because I wasn't the only guest thst wasn't satisfied. I spoke with Jarvis who is an overnight employee at the desk and he helped as much as he could all dictation was coming from the manger who refused to show his face.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Dedra

My husband and I reserved a king room. When we walked into the hotel it looked and smelled clean.

*When we walked into the room, we thought we were in the BATES MOTEL.

*The chair and couch were filthy.

*The carpeting although dark has deep stains.

*The shelves that held the refrigerator and microwave were warped and corroded.

*The curtains were filthy, dirty and black

*There was NO ventilation in the bathroom

* The microwave was completely rusted out

The only good thing about our hotel room was the air conditioning, hot water, and the bed slept well.

Friends_and_family Family

8/10

Excellent

13 Oct 2025

Stephanie

Older property, but front desk staff mentioned renovations upcoming.

8/10

Excellent

12 Oct 2025

Cassandra

Overall it was a good stay. However the carpet was wet where the AC unit is. Also, people were hanging out outside my window that’s was not staying in the hotel. That was t safe at all. The ice machine on the first floor hasn’t worked since I stayed there for Mardi Gras and that was in March. I like the hotel because it has a fridge and microwave which is very convenient. But I don’t think I’ll stay there again when I come down next month.

Friends_and_family Friends

6/10

Pleasant

05 Oct 2025

Chad

Surprisingly Weird

I did not go an try the breakfast. I was in late and up later to start the day. However I was shocked they do not clean the rooms To shocked to learn that they only clean up when you leave or if you ask while there.

Self

2/10

Poor

19 Aug 2025

Paul

Molded building harmful to your health should be closed didn't stay there changed hotel and need my refund i would like corporate number cause my wife got sick and most likely going to sue

2/10

Poor

05 Aug 2025

Mary

I was charged twice for my stay.

Partner

6/10

Pleasant

06 Jul 2025

Katanya

The ceiling in the hallways were falling in and they were water stains on the ceiling in the bedroom. Also the keys to the bedroom didn’t work and each time we would leave we would have to have someone let us in.

Leisure Pet

2/10

Poor

29 Jun 2025

Jasmine

Wth

When I first arrived I waited a whole hour to get my room. The staff that was downstairs was eating and not even at the desk then he came off rude saying “what yall need” like are serious I said to check in he said Ita not 3pm I said it’s 3:15pm. He then told me I had to wait on a manager to respond wnd me and him got into a little fuss then almost 4 o clock they gave me my room and I was not pleased at all

Friends_and_family Family

2/10

Poor

02 Jun 2025

Lennell

I was stranded in the room for the entire 2 night stay. I am in a motorized wheelchair. Friday night I went up on the elevator to view the room to see if it would accommodate my needs. I went to go back down on the elevator and it was not working. I was told they were working on it and elevator service technician was called, but he never arrived. I had to call the fire department to come get me down from the second floor on Sunday morning. If you are disabled, and can't walk stairs well Do Not stay here.

Friends_and_family Family

2/10

Poor

25 May 2025

Noelle

This was the worst property ive ever stayed in. Room was nasty, room smelled like smoke, room was just dirty looking and very nasty. I am very disappointed with Comfort Inn suite. Room key barely worked we had to play with it several times before for entry. Elevator only worked from first floor, we stayed on thr 3rd floor and had to take the stairs to go down. Ice machine did not work on the floor. They had towels under the ice machine and it smelled wet in the hall way. Never again will i stay in a place like this ever again. The photos on the website are lies. This property is very trifling.

Leisure Partner

2/10

Poor

19 May 2025

Dionne

Don't waste your money, this place is horrible!

Don't waste your money! This place is horrible! My family and I booked a two night stay. The room only had one working light, well lamp, and only two outlets worked in the entire room. The lights in the bathroom didn't work. My daughter couldn't do her hair because the bathroom outlets didn't work. The tv didn't work. So we were in a dark room with no tv and no way to charge out electronic devices. Lastly, the elevator only goes up, not down, so we had to carry all our luggage downstairs. Our room was not cleaned and when we came back that night we mentioned this to the front desk and we were told, if you book more than one night they will not clean your room until the third, reason being, they were short on towels and sheets. Also, there were people hanging out in front the hotel smoking weed and you had to walk through the smoke to get to and from your car. I'm glad we only paid for two nights because we couldn't do a third night. We made reservations at a Marriott hotel and left.

Friends_and_family Family

2/10

Poor

12 May 2025

Mohammad

First day the electricity went off and I had no where else to stay but went and slept somewhere else I paid for a room and couldn’t get my money back!

Business_and_leisure Family

4/10

Poor

13 Apr 2025

Verified traveler

Don't do it. Not worth it!

My stay was not a pleasnt one. It started with me not being able to access my room. Maintenance had to jimmy the lock to open the door. This made me feel uncomfortable, not because I thought he would do me anything to me, but because it was so easy to do. Once in the room, the lamp didn'work and neither did the TV. I was given a second room that was already occupied. I then asked for a refund, but was told by the \"Boss\" that wasn't going to happen. Finally after an hour or so I was put in another room with a non-working tv. At this point it was 11pm and I was over it. Oh, while waiting in the lobby another guess told me she waited 5 hours for her room, so I guess I was lucky. I'll be contacting corporate in the morning. I didn't see the wall until I pulled back curtain the next morning.

Friends_and_family Family

2/10

Poor

13 Apr 2025

Verified traveler

Don't give negative reviews, but need to be honest

I typically do not leave negative reviews because I recognize that one person's experience does not necessarily reflect the whole. However, I felt an obligation to others that might book at this hotel to provide this in case they read reviews. When we tried to connect with the hotel on our way, we could not call because the phones didn't work. When we arrived, the staff member was great and checked us in, but we couldn't get into the room because the keypad didn't work, so the staff member had to use a tool to override it. The room only had two lights that worked (the bathroom and one living room). The TV didn't work. The bathroom fan didn't work. The sofa bed that one of our children slept on was old and dirty. The carpet pretty dirty. The room smelled pretty fowl. But we were tired and went to bed. The breakfast was great, waffles, eggs, biscuits, gravy, juices. Staff was kind but there was only ever one attending. Next night after getting back from the day we asked if we could change rooms. Went to the room, the key worked, but the room and sofa were dirtier than our original and the small fridge had broken through the cabinet floor and was sitting at an angle. We told them we would just stay in our old room. When we left I somehow forgot my suitcase. We tried calling all week but because the phones are dead we couldn't call. They did keep it and I was able to get it (thankfully) though they said they were just about to throw it out because no one claimed it. Rough hotel.

Friends_and_family Family

6/10

Pleasant

11 Apr 2025

Sherry

Good price, friendly staff. Rooms need some TLC

8/10

Excellent

01 Apr 2025

Zakieh

Good hotel for 3 stars and the price Is fair
Thanks

Leisure Family_with_children

2/10

Poor

16 Mar 2025

Paul

The walls sheets lamps and sofa were stained. Many things were broken.

Leisure Family

2/10

Poor

14 Mar 2025

Beverly

No one was consistent at the deal. The elevator was broke. One lady in the wheelchair couldn’t get down the elevator the police was called because we couldn’t find no one to help. The breakfast staff couldn’t help us. They didn’t have ANY meat for breakfast, nor fruits (but it was free breakfast). My television never worked in my room. This was my worst stay ever. I stayed at this location 5 years ago and it was nothing like this.

Business_and_leisure Family_with_children

2/10

Poor

12 Mar 2025

john

The lady at the front desk was extremely rude and disrespectful. I will never stay there again

Business Self

4/10

Poor

09 Mar 2025

James Alan

Over the Years

Our reservation was made months ago and already had a day paid with the cc on file. At check-in, I was informed the reservation had been cancelled. My wife came in with the reservation number and proof of payment and all of a sudden the reservation was found.
Once we did get checked in, the room had no remote for the tv so went to get one. I tried the lower the temp in the room to find out the AC unit did not even turn on. We did get repacked and moved but had to go back to get another remote.
This is our 5th stay over the past 3 years, the ice machine still does not work on the ground floor. You have to make the trip up to the 3rd floor. The ceiling tiles on ground floor are in the same shape from a year ago.
The large \"box\" has been in the same place in the lobby for over a year. The hallways always has the smell of marijuana.
It's really sad to see how the place is maintained.

Friends_and_family Family

2/10

Poor

07 Mar 2025

Chadsity

It was old and dirty. Not clean. Stuff broke inside the room. Microwave was rusty and dirty. Lighting was flickering. Lights was missing. Walls were stained. Room was stinky. Iron board was broke. Room was overall terrible. I'll never stay there again.

Leisure Family

2/10

Poor

04 Mar 2025

Dawn

Horrible tv didnt work...mildew and mold

Friends_and_family Friends

4/10

Poor

04 Mar 2025

Azizi

Property needs to be updated.
The room and hallway smelled like mildew.
The door to the room was not working properly with the key card, the employees had to open the door.
Everything inside the room was very old and dingy.

Leisure Family

6/10

Pleasant

02 Mar 2025

Verified traveler

The hotel is not the best the room I stayed in is so full of dust the bathroom has rust all over it all the vets are rusting and dusting the sofa needs to be clean or taken out the room the shade have all kind of spots and it ripped all up did know if it was blood or not and to tops it off the hotel has an odor from the last time I stayed there the hotel has went down

Friends_and_family Family

2/10

Poor

01 Mar 2025

Teniel

Hotel management separate the whites from blacks the room was mildew horribly blacks one floor white peoples on another I’m reporting this to the news so they can come see for themselves

Leisure Family

2/10

Poor

24 Feb 2025

TIFFANY

The lining was dirty and infested with bedbugs. A death odor towards the elevators. Blood stains on mattress. No one can get in touch with manager. Staff laughs and say this is just how it is in here. We always get complaints

Leisure Family

2/10

Poor

19 Feb 2025

MARIA

Bad and stressful experience with staff and hotel in general

4/10

Poor

11 Feb 2025

Eric

Room was ok light bulbs were out. Switches didn’t work. Had to get new cards at the desk twice. The elevator stopped working at one point.

Leisure Family

2/10

Poor

10 Feb 2025

Wojciech

Worst experience ever

Elevator broken and no one tell us, we spend in elevator 10 minutes to try it works, finally we go back front desk and he told us it is broken, then we took steps to get to 2nd floor then we couldn’t open the door to the room then we go back ask him for help he said they have a problem with room keys , finally he open for use using som tools. Then we co you could not open door to the room any time we want to get in we ask for his help. Please avoid this hotel!!

Friends_and_family Family

2/10

Poor

01 Feb 2025

Carolyn

I booked 2 rooms. One had no iron or rack to hang up clothes. The 2nd room had no key entry. The hotel reception had to let you in the room. The top lock was broken on the door as well.
The breakfast was HORRIBLE! No meat, fruit or even yogurt. Only a few bread choices, waffles with no designated cups to use, with eggs and gravy NO biscuits. I absolutely would not recommend this hotel to anyone!!

Leisure Family

6/10

Pleasant

13 Jan 2025

Pat

Good stay, Bad Pllicy

Absolutely no early check-in is a pain, and refusal to give me a printed receipt.

Business

2/10

Poor

20 Dec 2024

lynnette

When I stayed in this hotel 10 years ago, it was a really beautiful and pleasant place to stay. when I stayed here this time, it was a time from hell. I thought I was in a dream and needed to be woken up. When I checked in, the clerk told me that my tv might not work, and when I looked at her funny, she said \"oh sorry, most of the tv's here do not work\". I knew then it was going to be horrible . Once I got to my room and opened the door, the horrible smell met me first and then the appearance of the room, met me second. I went to the phone to ask to change rooms and the phone didn't work. My room was right next to the stairwell and people were coming out of it all night. The noise that lasted until 3am in the morning was unbearable. I think I cried myself to sleep because I didn't have anywhere else to go. I will never stay here again and I recommend you to not do the same. Not to mention the crack heads out all hours of the night. OMG!!!!!!!!!

10/10

Exceptional

15 Dec 2024

Helen

Entrance to hotel, not safe

Leisure Family

2/10

Poor

07 Dec 2024

Emad

Horrible experience

6/10

Pleasant

01 Dec 2024

Sheena

We didn’t have the right amount of towels for the number of people we listed in the rooms. The furniture was falling apart. There was a weird mold on the bathroom walls. One of the tvs in the rooms wasn’t working so on

Leisure Family_with_children

8/10

Excellent

01 Dec 2024

Felicito

Can be better if they have housekeeping every day

6/10

Pleasant

26 Nov 2024

Tawnya

There was no one at the desk when we checked in. There was, however, a person with no identification on his clothing who said he could check us in but he would have to call someone (a manager). This was uncomfortable. The person called the manager who wanted my card information over the phone (again uncomfortable). After I told the manager it was not a typical way to check in, he asked do you want the reservation or not. We were far from home with no other options, so I gave him my card number. My credit card is protected from fraud so I was not concerned. We checked in. Accommodations were comfortable and very clean. We checked out around 9 AM the next morning, expecting to grab breakfast before we headed out. We were told breakfast was from 7 AM to 10 AM. A different person with no identification on his clothing was sitting in the lobby area, watching TV. When I asked about breakfast, he said the breakfast lady wasn't there yet. No apology or compassion.

Partner

6/10

Pleasant

25 Nov 2024

rodney

Harvey

Kimberly checked me in and she was absolutely delightful. She was professional and courteous. The room didn’t measure up to the service. The room needs a bit of an upgrade so it will have a better aesthetic appeal.

Self

4/10

Poor

25 Nov 2024

Jackie

1st time attempt room wont open, elevator wasnt working had to go thru stairs to get to front desk move to another room

2nd attemot in room

Closet door broken, tiolet seat broken, lamp bulbs burnt out, dirty bath tub an bathroom itself,

Business Self

2/10

Poor

22 Nov 2024

Fred

Excessive mold in the bathroom had a bad smell in the room, and the TV didn't work.

Business Self

2/10

Poor

12 Nov 2024

Guillermo

The hotel manager cancelled my reservation in their system and did not allow my family to check in even the reservation was paid and active in Expedia. I am still trying to get my refund. This is not right, hotel owner is stealing money. Asking support from Expedia; unfortunately the response has not been good. I am disappointed by Expedia Travel team; I will keep trying to recover my money. Hotel staff said that the hotel owner cancels reservations all the time. Hotel staff does not recommend the hotel. I asked the staff if there are bedbugs and the answer was \"we do not recommend this hotel\" I am surprised that this is still a Comfort Suites Hotel chain location. This is not good reputation for this corporation.

Leisure Family

4/10

Poor

08 Nov 2024

Kathy

Saw a roach and the room was very moist.

2/10

Poor

06 Nov 2024

Kirk

We booked through Expedia back in January because we were coming into town for the Taylor Swift concert. The day we show up we find out the manager canceled our reservation without any communication with us at all. Horrible customer service, they didn’t even care and acted like it was not their problem at all. They didn't even reach out to Expedia. Expedia thought our room was still booked here. Thankfully Expedia spent 2 hrs trying to find us a new place to stay for the weekend and was successful.

Leisure Family

2/10

Poor

03 Nov 2024

Daniel

Ac didnt work no tv and to noisy

2/10

Poor

31 Oct 2024

Julie

Very run down and in need of renovation. Staff was rude and unhelpful about the fact that my reservation was canceled without my knowledge and they would only rebook me at “today’s rates” which were a lot more than I originally paid. Manager wouldn’t take my call. Continental breakfast was terrible. Seriously, go somewhere else.

Leisure Family

6/10

Pleasant

30 Oct 2024

Michael

Better than average Comfort Inn. Room had a fridge and microwave and a couch, so I give this one high marks. Parking was adequate and they had better breakfast food at this location.
I stay in this area because this is where the hotels are all grouped together, and I work in this area.

Business Self

2/10

Poor

25 Oct 2024

JUAN

My door did not locked no one went to fix it it’s smelled like humid there was mold the couches you can feel your skin itchy it was just so horrible

Leisure Family

2/10

Poor

21 Oct 2024

Aundrea

The owner/manager refused to refund my room. We arrived at 7:30 pm and the room had no air. We walked down stairs at 8:30 to get a refund since there were no more rooms and were told we wouldn’t get our money back.

Leisure Family_with_children

4/10

Poor

16 Oct 2024

Terry

Microwave rusted out. Carpet missing. Fridge door fell off when opened. TV didn’t work. Smelled.

Business Self

6/10

Pleasant

14 Oct 2024

Patton

Won't Be Back