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Courtyard Toluca Tollocan

Toluca · Mexico

Paseo Tollocan 834View location

8.8/10Excellent174 Reviews
Cleanliness9.2/109.2
Service8.8/108.8
Comfort9.2/109.2
Condition9.0/109.0
Location9.4/109.4
Neighborhood8.4/108.4
Value8.0/108.0
Amenities8.0/108.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Courtyard Toluca Tollocan

Enjoy recreational amenities such as a fitness center, terrace, and garden. This hotel also offers complimentary wireless internet access, concierge services, and wedding services. Take advantage of the complimentary shopping shuttle. Dine at The Bistro Restaurant, grab a snack at the grocery/convenience store, or enjoy a drink at the bar/lounge.

Buffet breakfasts are available daily (fee applies). Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities consist of conference space and meeting rooms. A complimentary airport shuttle is available 24/7.

Relax in one of the 184 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access and Smart televisions with cable programming are provided. Bathrooms include complimentary toiletries and hair dryers. Conveniences include phones, laptop-compatible safes, and desks. Nearby attractions include Galerias Toluca (0.

3 mi), Las Americas Plaza (2. 2 mi), and Town Square Metepec (2. 3 mi).

Read more about this hotelShow less

When you stay at Courtyard Toluca Tollocan in Toluca, you'll be in the business district, within a 5-minute drive of Centro De Arte Y Cultura and Galerias Toluca. This hotel is 2 mi (3.3 km) from San Carlos Golf Club and 2.3 mi (3.7 km) from Town Square Metepec.

Make yourself at home in one of the 184 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless internet access is complimentary, while 42-inch Smart televisions with cable programming provide entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. A shuttle from the airport to the hotel is complimentary (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Noise-free rooms not guaranteed No front desk LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 399 per person
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Galerias Toluca 0.5 km / 0.3 mi
Centro De Arte Y Cultura 1.8 km / 1.1 mi
Centro Cultural Moa Colegio De Arte Y Ciencia De La Vida 2.7 km / 1.7 mi
Museo del Alfeñique 3.4 km / 2.1 mi
San Carlos Golf Club 3.6 km / 2.2 mi
Modelo Museum of Science and Industry (MUMCI) 3.6 km / 2.3 mi
Monument to Ignacio Zaragoza 3.7 km / 2.3 mi
Las Americas Plaza 3.7 km / 2.3 mi
Centro Cultural Piccolo Mozart 3.7 km / 2.3 mi
Town Square Metepec 3.8 km / 2.4 mi
Portales de Toluca Shopping Center 4 km / 2.5 mi
The Cosmovitral 4.1 km / 2.5 mi
Planetario Parque de la Ciencia Fundadores 4.2 km / 2.6 mi
El Carmen Church 4.3 km / 2.6 mi
Plaza de los Mártires 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 184
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Airport Shuttle
  • Room service
Show 30 more facilities & services
  • Laundry service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • FireplaceExtra charge
  • Hotel safeExtra charge
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Poolside snack barExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Outdoor freshwater pool
  • Breakfast
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

B1

Breakfast For One Guest

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDS • 1 Bedroom • 54 m²JSU.2Q
    JUNIOR SUITE TWO QUEEN BEDSPhoto unavailable7 photos

    Courtyard Toluca Tollocan

    JUNIOR SUITE TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Smoking room
    Room size
    54 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2Q

    Room amenities

    • Shower
    • Bathroom

    Facilities with extra charge

    • TV
    • Housekeeping
    • Cable TV
    • Desk
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Extra beds on demand
    • Toiletries

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 38 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable9 photos

    Courtyard Toluca Tollocan

    DOUBLE TWO QUEEN BEDS

    Room photos

    9 photos

    Room overview

    Smoking room
    Room size
    38 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Fridge
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Extra beds on demand
    • Toiletries
    • Internet access
    • Hairdryer
    • Direct dial telephone
    • TV
    • Desk
    • Cable TV
    • Housekeeping
    • Ironing set
    • Tea and coffee making facilities
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW QUEEN BEDDOUBLE • CITY VIEW QUEEN BEDDBL.CV-QN

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CITY VIEW QUEEN BEDQUADRUPLE • CITY VIEW QUEEN BEDQUA.CV-QN

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    QUADRUPLE CITY VIEW QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CITY VIEW QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.CV-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO QUEEN BEDSJUNIOR SUITE • TWO QUEEN BEDSJSU.2Q-1

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    JUNIOR SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 1 Bedroom • 48 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable11 photos

    Courtyard Toluca Tollocan

    JUNIOR SUITE KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    48 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Shower
    • Bathroom

    Facilities with extra charge

    • Hairdryer
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Safe
    • Wi-fi
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Microwave
    • Fridge
    • Internet access
    • TV
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE CITY VIEW KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 72 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable13 photos

    Courtyard Toluca Tollocan

    SUITE KING SIZE BED

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    72 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Shower
    • Bathroom

    Facilities with extra charge

    • Fridge
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 30 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable18 photos

    Courtyard Toluca Tollocan

    DOUBLE KING SIZE BED

    Room photos

    18 photos

    Room overview

    Non-smoking room
    Room size
    30 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Direct dial telephone
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Extra beds on demand
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Internet access
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CITY VIEW TWO QUEEN BEDSDOUBLE • CITY VIEW TWO QUEEN BEDSDBL.2Q-CV

    Photos are not available for this room type.

    Courtyard Toluca Tollocan

    DOUBLE CITY VIEW TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CITY VIEW TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Courtyard Toluca Tollocan

8.8
Excellent
174 Reviews
Cleanliness
9.2 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
9.0 /10
Location
9.4 /10
Neighborhood
8.4 /10
Value
8.0 /10
Amenities
8.0 /10
75 reviews shown
10/10
Exceptional
03 Oct 2025
James
A good hotel with a few things that need improving
Business
10/10
Exceptional
23 Sep 2025
Kurian
Ok
Business Self
8/10
Excellent
16 Sep 2025
Arnold

Good stay

It was a great location for where i needed to be... room was clean, didn't spend much time at hotel as I was there on business. Has a restaurant literally next to it which I felt bad not dinning in it because it looked great. Next trip up in the Toluca area I will stay there again... limited review due to my busy day but it was a pleasant stay.
Business
10/10
Exceptional
24 Jul 2025
Ricardo
Unsafe area
8/10
Excellent
25 Jan 2025
Alfredo
First time in Toluca so I decided on a known brand hotel. Not knowing the town did not make any difference. I went for work, so no chance to tests all other categories
Business Self
8/10
Excellent
17 Dec 2024
MICHAEL
Close to work
8/10
Excellent
17 Aug 2023
Ronald
Always treated nice!
Business
10/10
Exceptional
06 Dec 2022
Agustin
Very kind staff, very easy check in/out. Nice backyard area to soak some sun and breakfast was good. I wish they had a water dispenser in the lobby.
Leisure Self
8/10
Excellent
18 Oct 2019
Verified traveler
The check in process was easy and quick. The room was clean and no issues. The only issue I had was that I had coordinted with the hotel 3 days in advance to pick me up at the Mexico City airport and no one showed up.
8/10
Excellent
16 Jun 2019
Ryan

Nice Place in Toluca

The hotel is one of the nicer properties in Toluca. If you need to be in Toluca, this is the place to stay. It feels very safe. The property and the rooms are very clean. Excellent, bi-lingual staff is there to help and offer assistance. The breakfast is very good, albeit overpriced. The only complaint I had was the shower; it took nearly five minutes to get warm. Also, the restaurant next door was a good option.
2/10
Poor
20 Mar 2019
Jason

Poor customer service

I booked my hotel through hotels.com. Received a confirmation email and everything. I showed up at the hotel only to find that the hotel front desk clerk told me I did not have a reservation. Once I got hotels.com involved in it, we figured out that the hotel had canceled my reservation without notifying me or hotels.com. They said they were full and had to send me down the road to another hotel. I have stayed here before, I always stay here when coming to this area. It’s fine for business when you’re just using it to sleep. However, I’m not impressed with the service received this last time
4/10
Poor
10 Feb 2019
Daniel

Had reservation moved after overbooking

The hotel overbooked and moved me to another hotel near the airport. They had a hired car drop me off there, claiming it was a complimentary shuttle, then tried to charge me for it. They also did not transfer the reservation to the new hotel, making things more complicated. Only after having a hotels.com rep call them and get things sorted was this rectified. After talking ti a few people, this is a somewhat regular thing for this establishment.
10/10
Exceptional
25 Jan 2019
Robert
Very nice hotel with great service and amenities.
10/10
Exceptional
25 Oct 2018
Mark

Toluca nice place to Stay

Very nice hotel with good service.
8/10
Excellent
15 Aug 2018
Verified traveler

Nice hotel

It is a nice hotel but no swimming pool
4/10
Poor
12 Mar 2018
Brandon

American Cookie Cutter Hotel that Charges Extra

The location of the hotel was quite nice & the staff was incredibly friendly, however, like most American companies, they smile to your face while they steal from you. I was charged 600 pesos for breakfast that Expedia indicates is included. The friendly receptionist took my information & asked me to email someone about the problem (presumably the marketing manager). This has happened to me often in MX. I won't hear anything back.

The first day, they didn't have ANY hot items on the buffet, just cold cuts, cheese, cereal, and old bread. I live in CDMX. I know they didn't pay more than 400 pesos FOR EVERYONE to eat. The next day, we didn't waste our money on the abysmal food. So... in total, this typical American hotel stole 1,200 pesos.
10/10
Exceptional
19 Jan 2018
Marcos
Thank you very much!
10/10
Exceptional
07 Apr 2017
Robert
I stay here when I visit a customer in Toluca and it is a great hotel. Service is great and the area is nice and accessible to get around.
10/10
Exceptional
31 Jan 2017
Marco

Quality Hotel

This is a new hotel, which is always nice.
It is right next to a quality steakhouse, which is also nice.
My only complaint is that the check-out service was a bit slower than usual. Other than that, it's a great place to stay.
10/10
Exceptional
22 Oct 2016
Verified traveler
Room is clean and staffs make me very confutable. And when I went to Toluca airport, they picked me up at the hotel by their van. It's great free survice. Also,I had a breakfast everyday. Almost of all meals are so tasty and staffs make coffee smoothly. Its very nice too.
10/10
Exceptional
12 Apr 2016
Verified traveler

Wonderful home away from home

The staff here is EXCELLENT, helpful and welcoming.
8/10
Excellent
13 Jan 2016
Andrew

Nice hotel

It was a very nice hotel, the only problem is that it does not offer free breakfest like some hotels do.
8/10
Excellent
18 Dec 2015
Jeffrey

Toluca

very nice Hotel, the staff was exstreamly helpful
8/10
Excellent
08 Sep 2015
Gustavo

Nice hotel, but check your credit card statement

checked in at 2 am. Their were large gates that had to be opened from the inside. This is secure, but it was awful as I waited in the rain for them to open gate.

Although I fully paid through hotels.com, they charged me 2X the what I had already been charged. Called to get money back and currently their system is down and they can't help me.

Other than being charged twice, the place is lovely.
8/10
Excellent
03 Aug 2015
David Samuel

Recommended

Its a quiet, clean hotel. I would stay there anytime. I had a minor problem with my door which was kindly solved by maintenance, menu at the restaurant was a little limited.
10/10
Exceptional
02 Aug 2015
Ashok

I had a pleasant stay

I really liked
Cleanliness of room/hotel
Quality of service
Hotel amenities
Hotel location
10/10
Exceptional
28 Mar 2015
Nathan

Pretty good hotel in Toluca

Nice hotel. The Toluca soccer team was staying there when I was there so it must be one of the nicer hotels around. Seemed like an average marriott for USA standars, but good for Mexico. There is a restaurant in front of the hotel (basically in the parking lot) that has the best food I've ever had while in Mexico. The hotel did not have my reservation with Hotels.com so this was a big issue. I waited about one hour to check in, after I refused to pay again which is what they suggested. Not sure if this was their fault or not. They said this had never happened before. One hour check in was not fun. Staff spoke English.
Family
10/10
Exceptional
02 Feb 2015
Verified traveler

Amazing hotel

Third time staying at this hotel. Would recommend to anyone.
10/10
Exceptional
27 Jul 2014
Deivid

It's the best hotel in the city

I had a great time here, the room has enough space, it was really clean and it has a view of \"Nevado de Toluca\" Volcano, a cool way to start the day.

The staff is really friendly, few hotels in Mexico can brag about it, well, this can, Antonio at the front desk is really cool and always smiling.
I had a car problem when I was in Toluca streets, with 2 tires, I called the hotel, they offered to contact the toll, and they let me park the car right in front of the lobby all night, til next morning and to 3 pm, til I got the chance to fix the problem.
Because of the car thing I had to stay for a Little longer passing check out time, well the FrontDesk manager was so understanding with that, giving me the chance of check out a Little later.

I had a friend visiting me while I was staying at the hotel, and we were at the \"terraza\" til 3 am, we were the only people there, and they didn't turn the lights off or anything.

The only downside was prices at the restaurant, but there's a hotel thing everywhere I guess.
10/10
Exceptional
28 Feb 2014
greg

Unbelievable hotel!!

An amazing hotel for a great price. You will feel very well taken care of. Brand new, less than a year old!!
10/10
Exceptional
28 Feb 2014
Guy

Very comfortable

The hotel is fairly new and has all the facilities you could expect. The restaurant nearby is excellent for meat lovers. The staff is very nice and speak different languages. Congratulations.
10/10
Exceptional
08 Feb 2014
Chad

Courtyard tollucan toluca mexico

I stay here every month when in town for work. The staff is friend and helpful. The hotel is clean and new. Very good resturants within walking distance. Free shuttle is available to get you where you need to go.
10/10
Exceptional
29 Oct 2013
Tiffany

Awesome Value

The value of what we paid and what we got is unbelievable. We were traveling all around Mexico when we booked this hotel to explore Toluca and hike the Nevado de Toluca. Very comfortable, beautiful rooms. We requested a room on an upper floor so we would have a view. Totally worth it. The pool is nice and the gym is large. Great staff. The restaurant attached to the hotel was the best meal we had all month. Of course we spent two days worth of budget but the food was superb. I am a steak snob and it was wonderful. The location is out of downtown, but it is easy to grab a cab just outside on the main road. There is no real neighborhood to walk around in, but it is also very quite.
Partner
10/10
Exceptional
27 Feb 2026
Veronica
Todo muy bien.
Partner
10/10
Exceptional
17 Feb 2026
Maria Fabiola
Nos gustó mucho su atención desde la Recepción, todo el personal muy amable y servicial
Family
8/10
Excellent
19 Nov 2025
JOSE
Bien
Business
10/10
Exceptional
23 Oct 2025
GUILLERMO

Firma Marriot....Excelente!!

Instalaciones en buen estado, habitación muy bien, el desayuno excelente. y en particular la atención del personal.
Friends_and_family Family
10/10
Exceptional
19 Oct 2025
Rogelio
habitaciones muy limpias y espaciosas
Business Self
10/10
Exceptional
14 Oct 2025
Fausto

Buen servicio, cerca de buenos restaurantes

El Hotel super bien, no me dieron factura y la necesito pero el hotel en General estuvo OK
Business
6/10
Pleasant
06 Oct 2025
Eduardo
El Hotel esta en malas condiciones, el estacionamiento esta muy sucio, no hay personal, falta gente en la recepción, y personal que asista a los huéspedes.
Muy decepcionado, es Muy caro para el servicio que dan.
Leisure Family
10/10
Exceptional
17 Sep 2025
Octavio
X
10/10
Exceptional
12 Sep 2025
salvador
Siempre Que estoy en Toluca es mi hotel de eleccion
Business_and_leisure
2/10
Poor
09 Jul 2025
Max
No había valet parking ni ayuda con maleta la atención de la recepcionista mala y cortante
Partner
10/10
Exceptional
29 Jun 2025
Max
Excelente
Partner
10/10
Exceptional
28 Jun 2025
Leticia

Confortable

Excelente atención
Friends_and_family Friends
6/10
Pleasant
29 Mar 2025
Roberto C Campos
Hotel limpio pero viejo y caro para lo que ofrece.
Business Family
10/10
Exceptional
20 Mar 2025
Mynor
Bueno
Business
10/10
Exceptional
20 Mar 2025
MINOR
Bueno
Business
8/10
Excellent
03 Mar 2025
BLANCA GORETTI
Xxxx
Business_and_leisure Partner
6/10
Pleasant
02 Mar 2025
Roberta
Creo q el precio no lo vale.. y el desayuno bastante x para el precio no me.parecio que hubieran opciones
10/10
Exceptional
13 Oct 2024
LORENA MARIBEL
Es un lugar con muy cómodo, limpio y bien ubicado
Friends_and_family Family
8/10
Excellent
11 Oct 2024
nicolas

ATENCION A LOS DETALLES

HE UTILIZADO ESTE HOTEL EN MULTIPLES OCACIONES Y SIEMPRE QUEDO SATISFECHO, SIN EMBARGO CREO QUE YA LE HACE FALTA UN MANTENIMIENTO, SOBRE TODO A LA FACHADA QUE ESTA EN MALAS CONDICIONES Y TIENEN QUE PONER MAS ATENCION A LOS DETALLES QUE SON LOS QUE HACEN LA DIFERENCIA CONTRA OTROS HOTELES ( LA TV FALLO EN MULTIPLES OCACIONES POR LA MALA INSTALACION)
Business
10/10
Exceptional
20 May 2024
Manuel Ventura
Good
10/10
Exceptional
16 May 2024
Yoseline
.
10/10
Exceptional
04 May 2024
Alicia
Buena estancia, buena instalacion, excelente ubicacion de facil acceso y salida vehicular.
Leisure Partner
10/10
Exceptional
12 Dec 2023
MINOR

Buena opción

En general buen hotel.
Business
10/10
Exceptional
07 Nov 2023
Carlos Alan
Excelentes instalaciones. Muy bonita la habitación.
Leisure Partner
10/10
Exceptional
06 Nov 2023
Argentina
Buena ubicación y las instalaciones están muy bien. Y célebre servicio de todo su personal
Leisure Partner
10/10
Exceptional
05 Nov 2023
Carlos Adrian
Any comment
Leisure Partner
2/10
Poor
26 Sep 2023
Fernando
El encargado tiene pesima atención al cliente, se pone de altaneron en vez de buscar una alternativa o solución siendo cortes, es una lasrima tener excelemtes instalaicones pero un pésimo servicio a huésped
Leisure Family
10/10
Exceptional
03 Apr 2023
Cesar
Las instalaciones están en muy buenas condiciones , un hotel muy limpio , estacionamiento amplio. Lo único que les falta tener es un frigobar para poder mantener las bebidas Frias
Leisure Friends
8/10
Excellent
05 Feb 2023
Erika
Todo excelente, y limpio
Business_and_leisure Self
10/10
Exceptional
09 Dec 2022
Liliana
Ubicación y servicio excelentes
Leisure Partner
8/10
Excellent
05 Dec 2022
Daniela
…
Leisure Family
2/10
Poor
02 Nov 2022
Sergio
El servicio es el pésimo, fotos de la app no son las mismas, en un engaño, cambian las fotos de las categorías en las habitaciones, eventualmente no dan solución al problema. Actitud displicente y prepotente de la Srita Yolotzin Vera de recepción, que al explicar la inconformidad ya que se seleccionó esa categoría de habitación por las fotos en expedía y con el costo muy adicional a la habitación básica, simplemente se limitó a decir: no es problema de Marriot sino de Expedía, si desea pida su cancelación y devolución a expedía”. Se le comenta el dar otra habitación adicional a cambio y contesta con actitud cínica: “puede reservarla y con gusto se la damos”.

Se pidieron toallas extras a la habitación en dos ocasiones y jamás llevaron, se tuvieron que solicitar directamente a la camarista que estaba en el pasillo.

El desayuno buffet es caro y pésimo; no ofrece nada mas que huevos al gusto, hoy cakes y fruta.

El penúltimo día de estancia las llaves de la habitación estaban bloqueadas sin razón, tuvimos que bajar a reactivarlas.

Las habitaciones dejan mucho que desear, nada que ver con la calidad en su categoría como hotel, de sus franquicias similares en Mexico o en USA.

Las camas y las almohadas muy poco cómodas.

A 100-300 metros de distancias sobre la misma avenida se encuentran diversos hoteles diversos como el Crown Plaza, Holiday Inn Express que sin duda son una mejor opción y lo peor es que mas económico.

Lo más lamentable es tender fotos no reales
Leisure Family
6/10
Pleasant
10 May 2022
JAIME
Un buen hotel de negocios, en una zona con pocos atractivos
Leisure Family
4/10
Poor
28 Dec 2021
MONICA

MAL TRATO AL CLIENTE

PEDI UNA HABITACION PARA UN SACERDOTE QUE VENIA DE FLORENCIA A DAR UNA MISA, PAGUE UNA NOCHE, DESPUES LA AEREOLINEA CAMBIO EL HORARIO, HABLE AL HOTEL PARA AVISAR QUE YA NO IBA A QUEDARSE LA NOCHE, SOLO QUERIA LLEGAR A DESCANSAR UN POCO Y QUE IBAN A SER SOLO UNAS HORAS ANTES (OJO YA SIN LA NOCHE), TUVE QUE IR A LAS 11 PM A PAGAR AL HOTER \"MEDIA RENTA\" COMO LE LLAMAN POR QUE SI NO LE IBAN A COBRAR AL PADRE!!!!! EL CARGO NO SE PUDO REALIZAR POR TELEFONO Y APARTE ME COBRARON MAS DE LO QUE YA HABIA PAGADO, ASI QUE PAGUE NOCHE Y MEDIA O MAS POR 5 HORAS DE ESTANCIA!!! APARTE TUVE QUE SALIR CASI A MEDIA NOCHE A PAGAR DIRECTO EN EL HOTEL!!! TAMBIEN TRABAJO Y SE DE ATENCION AL CLIENTE Y EN ESTE CASO... PESIMA ATENCIÓN PESIMA
Friends_and_family Friends
10/10
Exceptional
25 Oct 2021
Ramiro

Excentel opción para estadía de negocios

muy buena opción para estadía de negocios
Business
8/10
Excellent
09 Sep 2021
Diego Campero
Todo muy agradable.
Leisure Self
10/10
Exceptional
11 Sep 2019
Verified traveler
Su personal es de lo más amable y atento que me ha tocado en cualquier hotel
Leisure Family_with_children
10/10
Exceptional
02 Sep 2019
Verified traveler
Excelente la atención de todo el personal.
Precio bufete desayuno muy caro.
Leisure Family
10/10
Exceptional
15 Jun 2019
flavio

Very good

Very food hotel.Great service!
8/10
Excellent
22 May 2019
nicolas
RESPECTO AL HOTEL EXCELENTE. EL UNICO INCONVENIENTE ES QUE EL PASEO TOLLOCAN TIENE MUCHO TRAFICO A LAS HORAS PICO
10/10
Exceptional
16 May 2019
ANTONIO
Excelente ubicación con centros comerciales cercanos
Business Friends
8/10
Excellent
17 Apr 2019
Verified traveler
eres un numero mas de huesped, no hay atencion personalizada
Friends_and_family Family

Location & surroundings

Courtyard Toluca Tollocan
Paseo Tollocan 834, Toluca Me, Mexico

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Courtyard Toluca Tollocan

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