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DoubleTree by Hilton Toluca

Toluca · Mexico

Calle Industria Minera, Colonia, 503View location

8.6/10Excellent442 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort9.2/109.2
Condition8.8/108.8
Location2.0/102.0
Neighborhood8.0/108.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About DoubleTree by Hilton Toluca

The following services and amenities are available, but with reduced service: Airport Shuttle, Fitness Center, Breakfast, On-site Restaurant(s). The following services and amenities are currently not available: Pool. Discover unique style and service at our new DoubleTree by Hilton Toluca hotel.

Conveniently located in the Industrial Zone, we are within two miles from the corporate offices of General Motors, Nestle and Pfizer as well as one mile from Galerias Toluca shopping mall. Enjoy easy access to Paseo Tollocan Highway and downtown Toluca.

Take our complimentary shuttle to Adolfo Lopez Mateos Airport (TLC) or use our heliport. We look forward to welcoming you with our signature, warm chocolate chip cookie at check-in. Make yourself at home in a modern guest room featuring complimentary WiFi, flat-screen TV with premium cable, ample workspace and more.

Our suites also feature a separate living area with sofa bed. Unwind with our favorite cocktail at the bar before indulging in contemporary Mexican cuisine at our La Reforma 1 Restaurant or Italian cuisine at El Patio.

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Take a Bite, our Starbucks Coffee Shop will offer you a variety of its products. Room service is offered at the comfort of any hotel room as well.

Go for an invigorating swim in our indoor heated pool, take a relaxing soak in the whirlpool or get a full workout in our Fitness Center. Boasting the city's largest selection of event venues, we offer over 17, 000 sq. ft.

f flexible space including three pillar-less ballrooms, one which can accommodate up to 500 guests. Finalize your presentation in our 24-hour business center while our event staff executes an unforgettable event.

Located in Toluca, DoubleTree by Hilton Toluca is in the business district, within a 5-minute drive of Galerias Toluca and The Cosmovitral. This hotel is 2.9 mi (4.6 km) from San Jose de Toluca Cathedral and 3.7 mi (6 km) from Nemesio Díez Stadium.

Make yourself at home in one of the 145 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Toluca? This hotel has 5834 square feet (542 square meters) of space consisting of a conference center and 8 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • Pool access available from 8:00 AM to 10:00 PM.
    • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Parking height restrictions apply.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 18 to 18 for adults, and USD 10 to 10 for children
    • Covered valet parking fee: USD 3 per stay
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • A fee will be charged for use of certain facilities

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Centro Cultural Moa Colegio De Arte Y Ciencia De La Vida 0.5 km / 0.3 mi
Galerias Toluca 2 km / 1.2 mi
Museo del Alfeñique 3.3 km / 2.1 mi
The Cosmovitral 3.6 km / 2.3 mi
Planetario Parque de la Ciencia Fundadores 3.7 km / 2.3 mi
El Carmen Church 3.8 km / 2.4 mi
Museo de Bellas Artes de Toluca 3.8 km / 2.4 mi
Centro De Arte Y Cultura 3.8 km / 2.4 mi
Modelo Museum of Science and Industry (MUMCI) 3.9 km / 2.4 mi
Monument to Ignacio Zaragoza 3.9 km / 2.4 mi
Plaza de los Mártires 3.9 km / 2.4 mi
Luis Nishizawa Museum 4 km / 2.5 mi
Portales de Toluca Shopping Center 4 km / 2.5 mi
Felipe Santiago Gutierrez Museum 4.1 km / 2.5 mi
Jose Maria Velasco Museum 4.1 km / 2.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 142
  • Number of floors (main building): 8
  • Double rooms: 40
  • Suites: 6
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Valet parkingExtra charge
Show 24 more facilities & services
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Multilingual staffExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Hotel safeExtra charge
  • Lift access
  • Concierge
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 2
  • Conference room
  • Meeting room: 8
  • PrinterExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Indoor freshwater pool: 1
  • TV lounge
  • FitnessExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-1

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 21 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable3 photos

    DoubleTree by Hilton Toluca

    DOUBLE QUEEN SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 32 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    DoubleTree by Hilton Toluca

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 55 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable8 photos

    DoubleTree by Hilton Toluca

    SUITE KING SIZE BED

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    55 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable7 photos

    DoubleTree by Hilton Toluca

    DOUBLE KING SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 20 m²DBL.KG-4
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    DoubleTree by Hilton Toluca

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-4

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-10

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-10

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 21 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable5 photos

    DoubleTree by Hilton Toluca

    DOUBLE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    DoubleTree by Hilton Toluca

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 21 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable5 photos

    DoubleTree by Hilton Toluca

    DOUBLE TWO DOUBLE BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about DoubleTree by Hilton Toluca

8.6
Excellent
442 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
8.8 /10
Location
2.0 /10
Neighborhood
8.0 /10
Amenities
8.2 /10
100 reviews shown
8/10
Excellent
18 Jun 2026
Evangelina
This hotel is very quiet, I was resting very well.

The restaurant is pretty good and very well service.
Self
10/10
Exceptional
09 Jun 2026
Lupita
Friendly staff, quiet ambiance, delicious breakfast, nice amenities.
Family
8/10
Excellent
03 Mar 2026
Edgar
Nice location.
8/10
Excellent
08 Oct 2025
Monica
Amplio y bonito . La habitación limpia y en buenas condiciones
Business Family
10/10
Exceptional
29 Sep 2025
Manuel Alejandro
Clean room
10/10
Exceptional
16 Mar 2025
Maria
I liked that this property had a Starbucks inside to enjoy your coffee
Leisure Family
4/10
Poor
11 Nov 2024
Elia
Front staff was rude
6/10
Pleasant
14 Oct 2024
Felipe
The inside of the property is in good condition but the outside is terrible. I stayed there because I was going to an event nearby.

I was not satisfied overall with this hotel!!
Leisure Friends
10/10
Exceptional
02 Oct 2024
Araceli M
Staff was wonderful and helpful.
10/10
Exceptional
18 Aug 2024
Pole
Very clean & neat in the inside!
Leisure Family_with_children
10/10
Exceptional
05 Aug 2024
esbeide
m
Business_and_leisure
6/10
Pleasant
19 Jul 2024
Gabriela
Dark and gloomy nothing like the pictures
8/10
Excellent
31 May 2024
maria
Toluca is not very safe
Business Self
10/10
Exceptional
05 May 2024
esbeide
.
Business_and_leisure Family
10/10
Exceptional
22 Mar 2024
esbeide
the address is wrong I had to pay a taxi to take me to the hotel besides that we loved the stay here
Leisure Family_with_children
10/10
Exceptional
13 Mar 2024
Jesus
Nice clean and quiet rooms
Business Partner
10/10
Exceptional
11 Jan 2024
Ernesto
Super Clean, Well kept. Will be rebooking in the future!
6/10
Pleasant
24 Dec 2023
Majid
We stayed just one night. I had much more expecation. The room was old and less comfortable. The service and checking was not comfortable and friendly. Breakfast was fine.
Business
2/10
Poor
07 Dec 2023
Dominique
They put me in a terrible room because I booked on Expedia. I asked for change and they took one hour to proceed. Also I had to shorten my stay due a customer request. I had originallly a 3 nights reservation and they refuse to reimburse me for one night . I will never return in that place. The service at the Lobby is terrible . In two days I was there I asked to meet a manager and they never showed up .
Business
6/10
Pleasant
17 May 2023
melinda
Very clean nice hotel..unfortunately in an industrial area away from much of anything.
Misleading as to airpot transfer, they do not provide one to mexico city airpot as a matter of fact not even to the localvairport as their transport seems to aways be in the shop...rooms are very clean and nice beds, no in room refrigerator , very bland...on ascale of 1 to ten i would rate it a 6. Food was good not great always served luke warm had to send back every time. Bar was beautiful but didnt have many selections....i would not return mostly due to location....
Leisure Family
8/10
Excellent
03 May 2023
IRIS
When we made the reservation with Expedia it said the breakfast was included and once we were there it wasn't.
Business_and_leisure Family
6/10
Pleasant
21 Apr 2023
Patricia
Los espacios son muy amplios e iluminados. La habitación es cómoda. El hotel es bonito.

La alberca a pesar de que se suponía que era climatizada, estaba muy fría, imposible entrar. Llamamos a recepción, fueron a ajustarla pero esperamos mas de una hora y nunca se calentó.
me gustaría que hubiese minibar en la habitación, o al menos un refrigerador.

Leisure Partner
10/10
Exceptional
31 Dec 2022
Nick
The restaurant for both breakfast and dinner was fantastic. Best steaks we have had in a while.
Business Partner
8/10
Excellent
07 Dec 2022
Armando
I like the structure of the building. Also the waiters at the buffet.
Didn't like that I was not explained correctly with the hours of the buffet.
Business_and_leisure Partner
6/10
Pleasant
06 Dec 2022
Marcial
Mi habitación no estuvo lista cuando llegue..3 horas después...el hotel está limpio..no había secadora de pelo...experiencia regular ..
Leisure Family
10/10
Exceptional
10 Oct 2022
Joseph
Great
Friends_and_family Family
10/10
Exceptional
27 Aug 2022
Jose
Nice hotel, very friendly personnel, quiet
Business
10/10
Exceptional
03 May 2022
Juan
Shower floor was a little slippery. Restaurant was great.
10/10
Exceptional
02 Mar 2022
Ana
Pool was green, staff was nice, cookie during check in
10/10
Exceptional
28 Feb 2022
Cesar

Good place to stay.

To be honest. This place is really good. I was surprised by the restaurant food. Also staff was very friendly. 5 🌟
6/10
Pleasant
18 Jan 2022
Verified traveler

Not same good quality of other hotels

I have been in other hotels of this same chain and this is the worst of all, looks and feels like a cheap hotel
Partner
4/10
Poor
27 Dec 2021
José

Pet friendly or not?

Hotel dont want to receive my dog and the amenities are dog friendly
After fight with the manager on duty 1 hours at 1 am they accepted my dog
Friends_and_family Family
10/10
Exceptional
12 Nov 2021
Bradley
Very pleasant and helpful staff. Excellent food and excellent service in restaurants
Business
10/10
Exceptional
01 Nov 2021
Verified traveler

Mejor hotel en Toluca

Todo perfecto, sin duda me quedaré en este hotel en mis próximas visitas a Toluca. Regadera deliciosa, cama deliciosa, muy buen precio y buen lugar.
Friends_and_family Friends
2/10
Poor
03 Jul 2021
Verified traveler
The pool was very smelly and the jacuzzi was not working. We stayed here because of the pool. The rooms were also musty.
Leisure Family
10/10
Exceptional
28 Apr 2021
Verified traveler
Neighborhood is not very good
Business Self
4/10
Poor
27 Dec 2020
Moises

Esta rico

Muy buen el lugar . Muy rico. El rumbo no gusto
Partner
10/10
Exceptional
28 Sep 2020
Jennie
This hotel is very clean property very friendly staff friendly service friendly employees thank you for everything everyone
Friends_and_family Family
10/10
Exceptional
29 Aug 2020
Ramon

Great hotel

It’s a great hotel. The property is kind of old, but they are working to improve it. Excellent service and food! Hard to find your way inside the hotel, and the room smelled a little funny, maybe because of the sanitation procedures. Overall I definitely would recommend it.
Business
10/10
Exceptional
10 Mar 2020
Rory

Outstanding Service

We were extremely satisfied with our stay, the customer service was awesome and the staff very friendly and accommodating. Would recommend staying here again.
Business
10/10
Exceptional
24 Jan 2020
Verified traveler
Everything is perfect same is in USA good service good food nice and very clean room friendly staff I make very good choices in this beautiful hotel, we will come back
Leisure
10/10
Exceptional
09 Dec 2019
Martha
Was a good service
Friends_and_family Family
8/10
Excellent
20 Oct 2019
Verified traveler
Friendly people work there. At the restaurant and at Reception Desk.
Friends_and_family Family
4/10
Poor
15 Sep 2019
Nose
My experience was very good until the last day that I had to leave at 12:00 and 8:30 at somebody someone was already knocking on my door so that I could leave
Friends_and_family Family
2/10
Poor
22 Mar 2011
carlos

no is a recomendable hotel

no accept my trasection with expedia
8/10
Excellent
21 Jun 2026
Nicolás
Las instalaciones tanto restaurante, el bar, el gimnasio, la piscina, así como de la propiedad y sus servicios, muy buenos.
Esto me gustó!

Lo que no me gustó:
La cama de mi habitación ya estaba vencida. Me costó trabajo dormir. Ya muy floja.
Self
10/10
Exceptional
23 May 2026
Pamela
Excelente estadía 🙂 la habitación super limpia , personal super atento , instalaciones 10/10 , alberca climatizada 😍 y con Expedia increíble promoción 👏
Family_with_children
8/10
Excellent
02 May 2026
Mara Jesica
Me encantó la alberca climatizada... El personal hacia lo que estaba en sus posibilidades... pudieron hacer más... pero eso tal vez es pedir mucho. La estancia agradable y sin ruidos o huéspedes molestos. Ojalá sigan cuidando sus instalaciones y lo que caracteriza de su alberca.
Friends_and_family Family
6/10
Pleasant
28 Apr 2026
Yaneli Tlazolteolt
Por fuera el hotel se ve muy viejo y descuidado. Cuando entramos a la habitación, en las partes donde no hay alfombra, el piso estaba muy sucio, tenia muchas manchas de mugre, literal, como si no lo trapearan en días, y cómo el ´piso es blanco, se notaba aún más. El desayuno estuvo variado pero no fue lo máximo, y la alberca del hotel, deja mucho que desear, destaco la temperatura del agua que estaba deliciosa, pero en sí la alberca está ya muy desgastada, se ve muy vieja ya. El valet parking hizo que nosotros mismos acomodáramos nuestro auto y ellos permanecieron sentados, además de que nadie nos ayudó con las maletas. Y finalmente la tv de la habitación no es smart tv, por lo que no pudimos conectar ningún tipo de app. Lo único que se ve lindo es el loby, hay muchas salitass bellas y la decoración es muy linda. Pero no me volvería a hospedar ahí, la relación entre precio y calidad definitivamente no van de la mano.
Family_with_children
8/10
Excellent
20 Apr 2026
Erik Ivan
La cefetera no servía y el servicio de estacionamiento que está en el mismo
Hotel el
Encargado no dejaba usarlo porque ya estaban apartados los lugares
Excelente atención de Gaby de recepción
Self
10/10
Exceptional
31 Mar 2026
Judith
EXCELENTE SERVICIO
Business
6/10
Pleasant
31 Mar 2026
Dania
No había toallas. No llevaron las toallas que pedí
8/10
Excellent
06 Mar 2026
Matheus
Aquecedor do quarto muito fraco, chuveiro tem pouca pressão.
Business
6/10
Pleasant
01 Mar 2026
Alexa
La atención del personal es muy buena y son muy amables, pero deberían cuidar la limpieza de todos los ventanales, en general están muy sucias todas las ventanas
10/10
Exceptional
20 Feb 2026
YALENA ISABEL
Sus instalaciones todo me gusta
10/10
Exceptional
16 Feb 2026
Laura Andrea
Personal super amable y las instalaciones increíbles
Leisure Partner
4/10
Poor
04 Feb 2026
Angelica
La habitación y la comida, muy malos,
Leisure Family_with_children
10/10
Exceptional
23 Jan 2026
Juan Enrique
Bien
Business
10/10
Exceptional
03 Jan 2026
Manuel
Bien
2/10
Poor
01 Jan 2026
Yasmín
Habitaciones con mobiliario viejo. El lavamanos tapado. No hubo agua caliente de primera instancia.
La alberca con los mosaicos levantados . Muy mal aspecto en general. No permiten el ingreso de bebidas y alimentos a la alberca. Tienes que pedir en el restaurante o room service. Lo cual lo hace poco cómodo para los niños .
Leisure Family_with_children
8/10
Excellent
31 Dec 2025
Rodrigo
Deberían dar una galleta por huésped y el agua que dan es muy poca.
Leisure Family
10/10
Exceptional
24 Dec 2025
Alejandro
Hasta el momento todo nos gustó
10/10
Exceptional
21 Dec 2025
GUILLERMO
Limpieza, buena atención del personal
Self
8/10
Excellent
02 Dec 2025
georgina
habitación con problemas de humedad (olor)
Business Family
10/10
Exceptional
22 Nov 2025
Francisco Javier
Genial todo
Business Self
2/10
Poor
25 Oct 2025
Raulí
La alberca tenía muchísimos mosaicos afilados rotos y piedras flotando adentro de, la cama de hidromasaje no funciona y ambas olían mal.
Solo nos dejaron dos toallas chicas en la habitación, al parecer pensaron que se hospedaba un sólo huésped.
Marqué para pedir unas shower caps, pasó media hora y no las traían, volví a marcar y me dejaron en espera por mucho tiempo, tuve que colgar porque me pareció que se olvidaron de mi llamada.
Las instalaciones está sucias y descuidadas.
A pesar de que el hotel estaba desocupado casi por completo no nos permitieron entrar a nuestra habitación hasta las 3 pm, sin importar que estaba acompañada de un adulto mayor.
10/10
Exceptional
20 Oct 2025
Gustavo
Todo bien
Self
8/10
Excellent
20 Oct 2025
Julio
Me tocó una habitación con la alfombra húmeda
10/10
Exceptional
15 Oct 2025
Rosa
La alberca
Family_with_children
10/10
Exceptional
14 Oct 2025
Melquiades David
Instalaciones limpias, áreas amplias, habitaciones cómodas.
Business_and_leisure Self
10/10
Exceptional
12 Oct 2025
Alejandro
Todo Super bien, el hotel es muy cómodo y bonito y la atención buenísima! Lo recomiendo muchísimo
Friends_and_family Family
10/10
Exceptional
30 Sep 2025
Andrea
El hotel es muy elegante y me encanta el color blanco y los espacios tan amplios, solo mejorar en el aseo y atención en el área de la alberca.
Gracias
10/10
Exceptional
22 Sep 2025
Ilse
Habitaciones limpias, personal amable. No me gustó mucho la comida.
Leisure Partner
10/10
Exceptional
11 Sep 2025
Cesar
Extraordinaria atención de Virgilio
Friends_and_family Family
10/10
Exceptional
10 Aug 2025
Angel
Good
6/10
Pleasant
07 Aug 2025
Melissa
No realizaron el servicio de limpieza de la habitación un día y los demás días no quedaba completa. Faltó atención para el precio.
La zona desafortunadamente es muy fea.
10/10
Exceptional
25 Jul 2025
Yunuhen
No tengo ninguna queja
10/10
Exceptional
23 Jul 2025
Antonio
Muy bien
Leisure Family
6/10
Pleasant
21 Jun 2025
Ivonne
Los cuartos olian full a humedad, incluidos los cajones, closet y toallas. Se reportó y la solucion fue ir a poner una gran cantidad de \"Glade\". Obviamente no fue viable organizar la ropa.

Si llevan equipaje, y se estacionan en el estacionamiento, no hay forma de usar un elevador para ir a lobby o la habitación, es necesario bajar o subir escaleras. En recepción ofrecen la \"ayuda\" del vallet, por un costo adicional...

Tambien hay un espacio de un \"served by starbucks \", no sabe mal, pero no es ni cerca un starbucks.

En fin, una experiencia rara por el costo...
Business
10/10
Exceptional
13 Jun 2025
Angel
Excelente
Business
10/10
Exceptional
10 Jun 2025
John
Excelente
Business_and_leisure Self
10/10
Exceptional
23 May 2025
Silvia
TRANQUILO, ELEGANTE, COMODO, BUEN PRECIO
Leisure Friends
6/10
Pleasant
18 May 2025
JORGE EDUARDO
Tardaron en entregar la habitación
Leisure Self
6/10
Pleasant
17 May 2025
Janette
No
10/10
Exceptional
28 Mar 2025
Julio Cesar Lopez
Buena
8/10
Excellent
24 Mar 2025
VIRGINIA
mi habitacion no tenia agya caliente
Leisure Family
6/10
Pleasant
24 Mar 2025
Cuitlahuac
x
Leisure Family
10/10
Exceptional
17 Mar 2025
Rose
me gusto mucho la flexibilidad porque somos mi esposo y yo con 3 niñas de 8 años, 5 y 3 nos dejaron estar en un cuarto sin problema eso lo valore mucho porque en otros hoteles pretenden darnos 2 habitaciones y no deberían separar, el buffet igual fueron muy accesibles pq nos cobraron solo 1 buffet por las 2 niñas chiquitas, no me gusta la ubicación, la alberca bien de temperatura, pero ya le hace falta remodelación, de ahí en fuera esta muy lindo el hotel por la relación precio vs servicios e instalaciones.
Family_with_children
8/10
Excellent
17 Feb 2025
siomara
en general bien, pero el personal del estacionamiento muy groseros
Leisure Family_with_children
10/10
Exceptional
01 Jan 2025
Memo
Todo perfecto 👌
Friends_and_family Family
8/10
Excellent
29 Nov 2024
CLAUDIA BERENICE FLORES
Es muy buen hotel limpieza en todos sus servicios
Business_and_leisure Self
10/10
Exceptional
10 Oct 2024
Aaron
Muy buenas instalaciones
Business_and_leisure Self
8/10
Excellent
18 Aug 2024
Claudia
El concepto del hotel me gustaría un poco más moderno, siento que necesita ya una modernización y un poco de más mantenimiento, el hotel en general está bien, lo mejor la atención de la recepción las muchachas que atienden son muy cordiales y deben cuidarlas ya no se ve en estos tiempos, el hotel bien en bienvenida te reciben con una galleta muy rica, la alberca debería de estar un poco más caliente por el lugar unos 27 grados estaría excelente ya que no se antoja por el frío y un poco más tarde no se porque les da ahora a los hoteles cerrar antes de las 9 si vas a trabajo o sales por lo general vas entrando a las 7-8 debería ser a las 10:00 y muchas veces se hace la elección de alojamiento por los extras del hotel, el desayuno bien en especial el sábado que te dan opción a tu gusto en huevo y quesadillas a parte del menu.
Business_and_leisure Family
6/10
Pleasant
11 Jul 2024
Elvia
😉
Business_and_leisure
8/10
Excellent
27 Jun 2024
Ivan
Había una boda, y aunque no se escuchaba mucho siempre es incómodo cuando los hoteles hacen eventos
Leisure Partner
8/10
Excellent
18 Jun 2024
Jorge
.
Leisure Family_with_children
10/10
Exceptional
17 Jun 2024
Lorena
Excelente
8/10
Excellent
15 Jun 2024
Michael
Ninguno
10/10
Exceptional
09 Jun 2024
Carlos Hiram

Falta de frigorífico

El único inconveniente que tuve es que no contaba con frigorífico. Mi hijo tiene diabetes y es necesario para conservar la insulina
Friends_and_family Family
10/10
Exceptional
03 Jun 2024
Edgardo
Ok

Location & surroundings

DoubleTree by Hilton Toluca
Calle Industria Minera, Colonia, 503, Toluca, Mexico

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DoubleTree by Hilton Toluca

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