HB
Half Board
Usually includes breakfast and one additional meal.
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Best Western Plus Metepec & Suites
Toluca · Mexico
Vialidad Solidaridad Las Torres 638 Ote San JeroniView location
7.0/10Very good655 Reviews
Cleanliness7.6/10 7.6
Service7.6/10 7.6
Comfort6.8/10 6.8
Condition6.8/10 6.8
Neighborhood6.8/10 6.8
Amenities6.6/10 6.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Best Western Plus Metepec & Suites
The Best Western Plus Metepec & Suites is located in the best area of Metepec.
Being in one of the main areas allows the fastest access including the nearest stops of the fast train to the Central District of Mexico City and even just steps from the main Industrial Zone and commercial area of the city of Toluca.
Besides being built in 2016 the hotel has the most modern finishes fulfilling the standards of Best Western®. Please note that our hotel does not have an elevator, we do however have complimentary luggage assistance available 24 hours per day.
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With a stay at Best Western Plus Metepec & Suites in Toluca (Metepec), you'll be within a 5-minute drive of Centro De Arte Y Cultura and Town Square Metepec. This hotel is 1 mi (1.6 km) from San Carlos Golf Club and 2.3 mi (3.7 km) from Galerias Toluca.
Stay in one of 44 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
3:30 AM
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Parking height restrictions apply
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 11 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 18 years old
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
-
Minimal age
18
-
Optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Centro De Arte Y Cultura
1.7 km / 1.1 mi
San Carlos Golf Club
1.8 km / 1.1 mi
Town Square Metepec
1.9 km / 1.2 mi
Galerias Toluca
3.6 km / 2.2 mi
Metepec@CentroArtesanal
3.7 km / 2.3 mi
Plaza Juarez
4 km / 2.5 mi
La Tlanchana
4 km / 2.5 mi
Church of Calvary
4.1 km / 2.6 mi
Teatro Quimera
4.2 km / 2.6 mi
San Juan Bautista Church
4.2 km / 2.6 mi
Galerias Metepec Shopping Center
4.8 km / 3 mi
Las Americas Plaza
4.8 km / 3 mi
Centro Cultural Piccolo Mozart
4.9 km / 3 mi
Metropolitan Bicentennial Park
5.6 km / 3.5 mi
Centro Cultural Moa Colegio De Arte Y Ciencia De La Vida
5.8 km / 3.6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 44
- Number of floors (main building): 3
- Suites: 4
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Transfer serviceExtra charge
Show 23 more facilities & services
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- Multilingual staffExtra charge
- Bellboy service
- Air conditioning in public areas
- Currency exchange facilitiesExtra charge
- Lift accessExtra charge
- ShopExtra charge
- Concierge
- GymExtra charge
- Luggage room
- Restaurant
- Smoking areaExtra charge
- Banquet hallExtra charge
- Conference room
- PhotocopierExtra charge
- Business centreExtra charge
- TV lounge
- Breakfast
- Non-smoking establishment
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
QUADRUPLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO DOUBLE BEDS NON SMOKINGQUADRUPLE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 25 m²QUA.2D-NM
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
- Ironing set
- Wi-fi
- Alarm clock
- Desk
- Bathrobes
- Cable TV
- Radio
Facilities with extra charge
- Tea and coffee making facilities
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
QUADRUPLE TWO DOUBLE BEDS NON SMOKING
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D-NM
Room amenities
- Internet access
- Ironing set
- Wi-fi
- Alarm clock
- Desk
- Bathrobes
- Cable TV
- Radio
Facilities with extra charge
- Tea and coffee making facilities
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
DOUBLE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 23 m²SUI.KG-NM
Room overview
Non-smoking room- Room size
- 23 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Bathrobes
- Desk
- Alarm clock
- Wi-fi
- Living room: 1
- Radio
Facilities with extra charge
- Hairdryer
- Ironing set
- Tea and coffee making facilities
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
SUITE KING BED NON SMOKING
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 23 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Room amenities
- Cable TV
- Bathrobes
- Desk
- Alarm clock
- Wi-fi
- Living room: 1
- Radio
Facilities with extra charge
- Hairdryer
- Ironing set
- Tea and coffee making facilities
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDS NON SMOKINGSUITE • TWO DOUBLE BEDS NON SMOKING • 1 Bedroom • 30 m²SUI.2D-NM
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Living room: 1
- Radio
- Wi-fi
- Alarm clock
- Desk
- Bathrobes
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
- Hairdryer
- Ironing set
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
SUITE TWO DOUBLE BEDS NON SMOKING
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 30 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-NM
Room amenities
- Living room: 1
- Radio
- Wi-fi
- Alarm clock
- Desk
- Bathrobes
- Cable TV
Facilities with extra charge
- Tea and coffee making facilities
- Hairdryer
- Ironing set
- Internet access
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 25 m²DBL.KG-NM
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Bathrobes
- Desk
- Alarm clock
- Wi-fi
- Ironing set
- Internet access
- Radio
Facilities with extra charge
- Tea and coffee making facilities
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
DOUBLE KING BED NON SMOKING
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 25 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Room amenities
- Cable TV
- Bathrobes
- Desk
- Alarm clock
- Wi-fi
- Ironing set
- Internet access
- Radio
Facilities with extra charge
- Tea and coffee making facilities
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBest Western Plus Metepec & Suites
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Best Western Plus Metepec & Suites
100
reviews shown
Jonathan
The hotel was fine but the room layout is not nice because the bathroom is kind of open, there's no full privacy
Amanda
Room was dirty, blankets and towels smelled bad, restaurant isn't open and only offers breakfast early, mold in shower, gym was dirty and equipment wasn't up to date, staff was nice , the one breakfast I did have was ok not much to chose from
Master
Not what photos look
Ryan
Was really happy with the quality of the room and hotel for the price. Staff was always present and dinning staff were always fast to come see you with fresh fruit and coffee when you sit down . Noise does travel easy through the hallways so if guests are loud returning to their rooms you hear it. Would like to see face cloths in the rooms and better shower heads that don’t spray in different directions. Maybe 2-3 English Channel options
Robert
Good
Fabiola
Mi experiencia en el hotel fue bastante mala. Aunque el staff fue muy amable, la propiedad fue simplemente terrible. El wifi no funcionaba y no tuvimos agua caliente (lo mínimo que esperaría de un hotel!). Ni siquiera nos pudimos bañar!
El hotel tiene unas luces al exterior (roja y azules que parpadean y que parecen de patrulla de policía) y las luces parpadeantes se filtran al cuarto y nos fue imposible dormir! Pedimos que las apagaran y nos dijeron que no era posible. Además, la cama fue sumamente incómoda y rechinaba con el más mínimo movimiento.
El hotel tiene unas luces al exterior (roja y azules que parpadean y que parecen de patrulla de policía) y las luces parpadeantes se filtran al cuarto y nos fue imposible dormir! Pedimos que las apagaran y nos dijeron que no era posible. Además, la cama fue sumamente incómoda y rechinaba con el más mínimo movimiento.
Fernando
Accessible hotel but noisy location
Hotel is right next a busy road and the the single-pane windows do not help reducing the noise. Bed seemed old and not very comfortable, there were 5 pillows to choose from but all very thick and we prefer low pillows. We changed the room as neighbors were rude and noisy and the friendly staff tried hard to accommodate us in a room away, which was still noisy by the road traffic. Earplugs are a must in this hotel. We would not come back to this location.
Arturo
Aléjate de este lugar, están coludidos con extorsionadores: yo resido en el extranjero al hacer mi check in mostré mi licencia de manejo de dónde resido y mi teléfono del mismo país, al ir al cuarto no había agua en el sanitario por lo cual le hice saber a recepción a una tal monse( así le dijo una compañera) le dije que me arreglara el agua o me cambiara de habitación en esta habitación podía ver la calle entonces inmediatamente me dijo los cambio de habitación en una actitud sospechosa. Nos cambió a una habitación que da a otras habitaciones. Estábamos muy cansados por lo cual nos dormimos, al rededor de las 11:00 pm me llamaron insistentemente por whats up pero la verdad estaba casi dormido y por error contesté, era una voz de mujer que hablaba de recepción y empezó a decir que estaba la policía en el hotel que hubo un rapto de una niña en otro estado y que el automóvil del crimen estaba estacionado en las instalaciones del hotel, yo creí esa versión por qué NADIE SABÍA QUE YO ESTARÍA HOSPEDADO EN ESO HOTEL NI SIQUIERA MI FAMILA( GRAVE ERROR) al instante me pasa a un hombre supuesto comandante de la policía me pide que cambie a video llamada al hacerlo mi sangre se congeló al ver las siglas de un grupo me contó de casi la misma versión solo que los secuestradores eran de un grupo antagónico por lo cual iban a revisar el hotel habitación por habitación, es muy larga la historia mi pesadilla y la de mi familia duró casi 9 horas solo ALÉJENSE DE ESTE LUGAR.
Perla
Is to much noise at night time
Brian
Good
thalia
Good choice for one night!
Gerardo
It is a cheap motel that even offer rooms by the hour
ALONSO MORALES
convenient for one night
Waldemar
No view.
No room service
No room service
Jesus
Nice place thanks
Juan carlos
Very good
Good Hotel, stayed for 1 night for business. Clean and good service. For sleep over was perfect.
Verified traveler
Stay away from this place
Rude front desk person. There is a red/blue light outside of the hotel that reflected in my room all night long...I could not sleep the whole night.
Verified traveler
This property did NOT have an elevator and we were on the third floor. Very inconvenient and I’m sure that’s not even legal.
The shower and toilet were also INSIDE the guest room. It was not a separate room and there was NO privacy.
The shower and toilet were also INSIDE the guest room. It was not a separate room and there was NO privacy.
Verified traveler
Since day one ..no hot water...was asked to front desk but nothing ..second day no water..no shower not even to brush ur ..teeth...
Verified traveler
Only thing was wifi signal to poor. But ok to spend the night on business trip.
David
WiFi reception
The only thing that was poor was the WiFi reception. I was on the second floor and had some trouble to work in there because of it.
Xanat
Unable to work
I selected this hotel because it had work stations with internet. When I got to the hotel they told me they didn’t have any. I tried using the WiFi but it was too slow in the room that i had. So I wasn’t able to work.
Verified traveler
Very good hotel
I spent a whole week there, the staff and the hotel were great but not excellent. Wifi doesnt work on third floor and it barely works on their restaurant. There is no freaking elevator so if you come back late while drunk or with a lot of heavy stuff be aware, no elevator
David Mauricio
El gym es una mentira no sirve nada de los 4 equipos que están. La TV mejor Mau apagamos porque pésima señal y audio fatal. Las toallas son color café de lo percudidas que están, no hay cortesía de café en la habitación, las camas pareciera que se van a romper si acaso llegas a girarte para acomodarte, el agua huele durísimo a agua tratada y a nadie le gusta bañarse o lavarse las manos con ese olor. La recepcionista no estaba en su lugar y estuvimos esperando y luego no servía su terminal, por el precio de la noche deberían aumentar la calidad en el servicio urgentemente.
Jose Julio Cesar
Luces del cuarto haciendo falso contacto y por tanto parecía que se apagaban de repente.
No agua caliente en regadera.
No café, solo agua y tés en habitación.
No agua caliente en regadera.
No café, solo agua y tés en habitación.
MIGUEL ANGEL
todo estuvo excelente me encanto
Antonio
Ok
Christian
Todo bien, solamente las almohadas muy rígidas, deberían de cambiarlas
Ismael
Deben mejorar el nivel presión del agua de la regadera sale muy poca y tardo demasiado en salir caliente
MIGUEL ANGEL
El hotel por las imágenes parece ser un lugar decente, pero las toallas no eran blancas estaban sucias y de color oscuro, en la TV solo canales pervertidos, no parece hotel mas bien es un motel. El agua super fría debías esperar 30 minutos para que salga, fue desagradable la estancia ya que la mayoria que se hospedo fue por un torneo de padel.
Jair
Tarda el agua caliente
GIOVANNI MARIO
LA CAFETERA NO TENIA CAFE
EL GYM ES DEMASIADO PEQUEÑO
EL PERSONAL ME INDICA QUE NO ME PUDEN HACER UNA FACTURA POR QUE PAGUE POR EXPEDIA LO CUAL DEBE SER UN ERROR
EL GYM ES DEMASIADO PEQUEÑO
EL PERSONAL ME INDICA QUE NO ME PUDEN HACER UNA FACTURA POR QUE PAGUE POR EXPEDIA LO CUAL DEBE SER UN ERROR
Luisa Fernanda
Es la peor experiencia que he tenido en hoteles. Pensé que por ser hotel de cadena cumpliría con los estándares mínimos de calidad, pero no es así. Este lugar es un vil motel o peor. Muy sucio, con pelos en las sábanas, sin agua caliente. Con esas toallas que te dan, no secaría ni a mi perro. De verdad lamentable además el servicio y las instalaciones. Y si vas con tus hijos, ni se te ocurra prender la TV porque los primeros 3 canales son de p*rn*grafia sin ningún tipo de control parental! FATAL!!!!!!
Alejandro
Personal maravilloso.
Eso salva un poco el mal desayuno y colchón muy malo para dormir.
Que bueno que tíenen ese staff.
Eso salva un poco el mal desayuno y colchón muy malo para dormir.
Que bueno que tíenen ese staff.
Kim
Hotel/Motel en muy malas condiciones, la regadera no servía y con un muy mal olor.
MIGUEL ANGEL
Donde se localiza la regadera es necesario que se tengan soportes para tomarse para no sufrir alguna caida dentro del cuarto de la regadera sobre todo las personas de la tercera edad. Desayuno bueno
Teofilo A
Nunca salió el agua caliente. Fui a ua junta sin bañarme
Que \"es que el calentador estaba muy lejos\"
Que \"es que el calentador estaba muy lejos\"
Gerardo
La peor estadía de mi vida. Canales pornográficos en la televisión. Moscas muertas en mi habitación, la regadera nudista de cristal trasparente. El cuarto lleno de mugre y manchas. Las cortinas rotas y puercas. Sin agua caliente. El personal no tiene ni idea de cómo ayudar. De quedarse en la calle a quedarse en este hotel, sin duda alguna habría preferido quedarme en la calle. Nunca reserven en este hotel.
Jose
Falta de aire acondicionado en las habitaciones, las camas horribles colchón súper deteriorado
Jesus salvador
Están cómodas las habitaciones, solo me tocó la de hasta el mero fondo
MONICA ANDREA
Desayuno promedio. Agua caliente en el baño fría en dos noches consecutivas sin dar servicio
Javier
Todo bien , solo el desayuno mucho que desear
sergio
Este hotel es para ir solo o en pareja nada más ya que la pared del baño donde está la regadera es de cristal y además en ls programación de los canales hay pelis nopor, por otro lado yo reservé a través de hoteles.com y al solicitar factura en el hotel no me la quisieron hacer por el total pagado sino por el 70%
JOSE A
Todo muy bien en excelente estado! Un lugar muy tranquilo y relajante.
Carlos Alberto
Si es por trabajo o vacaciones no es lugar para hospedarse. Todo mal. Desayuno, limpieza, personal, sonidos, ruidos, todo… no vayan ahí
Martha Aurea
El internet no funciona, no tiene aire acondicionado, el baño no es el adecuado para un hotel familiar (trasparencias). Estacionamiento muy reducido. Muchas trabas para el tema de facturación.
Manuel Guillermo
Me cobraron doble el mismo cuarto y ahora se hacen desentendidos son eateros no confien en esta pkataforma
COM
Esperaba algo mejor, sin embargo, rescato la buena atención del personal
Manuel Alfredo
Las sábanas olían mal, es un hotel muy ruidoso
David
Las instalaciones requieren remodelación urgente, son viejas y requieren mucho mantenimiento. La habitación 308 tiene un olor a caño. Si me cambiaron a la 304 y todo ok.
Francisco Javier
Habitación bien ,el desayuno muy bueno ,lo único es que el agua caliente tarda 20 min en salir !!! En general buen hotel
Carlos
La atención en el restaurante por las personas que atienden es muy bueno
Víctor hugo
La habitación estaba limpia y confortable, la atención del personal, muy cortés y amable. Sólo un detalle. El control no estaba sincronizada a la tv.
Samuel
Buena estancia y servicio
RAUL
LA HABITACION ES DE MOTEL, LAS CHICAS NO SABEN DAR INFORMACIÓN, NECESITO FACTURA QUIEN ME LA VA A DAR????? ME URGE
Miguel
H
Martha Ivonne
La dirección por goggle era inexacta, la regadera estaba prácticamente inservible, igual el ajuste de las puertas del baño y la regadera…la atención de la recepción y el desayuno muy buena
Juan José
Excelente
Arturo
Muy mal servicio, me hicieron esperar por mi habitación, pese a llegar después de la hora de check in.
Peor aún, desaparecieron pertenencias de mi habitación y nadie se quiso hacer responsable.
Ahí no vuelvo, pésima experiencia.
Peor aún, desaparecieron pertenencias de mi habitación y nadie se quiso hacer responsable.
Ahí no vuelvo, pésima experiencia.
Copelia
Agradable la estancia
BETZAIDA JAQUELINE
Hola
Jorge
La habitación le fallaban las luces todo lo de más bien
Jorge E
Todo bien, pero considero que puede mejorar, muchas gracias
Marco Antonio
Habitación sucia, agua de la regadera fría, las aguas de cortesía parecían rellenadas. Sin aire acondicionado
Jaime fermin
Todo
Muy bien
Muy bien
Eder
Todo tranquilo, sin ningún problema
Angel
Muy amable el personal del resturante
Luz
Buen hotel pero no me facturaron la estancia
Ari
Buena opción
Excelente opción para parar por negocios en el área de Metepec
Jose
Regaderas Mal
Todo en la Habitación OK, solamente la Regadera es pésima deben mejorarlas
Hiram
Está x el lugar
Nora
La. Limpieza no es buena, no te ds
Francisco
Excelente lugar, muy tranquilo y excelente trato
Miguel
Lugar confortable, comodidad y amplio espacio de habitación. Ubicación a diferentes establecimientos y distancias de traslado al centro accesibles.
Rosycarmen
La televisión no funciona, falta de agua caliente en regadera, camas duras, almohada con bolas
Jorge
Buen servicio, esperaba más por ser cadena de hoteles
Monica
Pésimo, por qué llegar cansados a dormir, lo último que quieres es encontrar sábanas sucia con pelo y manchadas. Asco
Alexander
No me gustó que es frío, con mucho ruido y con baños inadecuados.
ALDO
Habitación con muy poca limpieza, sin toallas y sin jabón.
Al solicitar toallas me trajeron toallas deshilachadas y extremadamente percudidas sin doblar y sin planchar. Limpieza dudosa
Al solicitar toallas me trajeron toallas deshilachadas y extremadamente percudidas sin doblar y sin planchar. Limpieza dudosa
Hiram
Salen malos olores del área de los baños
JAIME
ESTA EN UN LUGAR DE ACCESO MUY RAPIDO!!!
Jonathan Christian
Bien a secas
En general bien, solo tuve dos inconveniente, el internet es demasiado lento y la señal de la TV se pixeleaba demasiado en varios canales
Bibiana
Se escucha todo lo que pasa en otras habitaciones
Jorge Alberto
Todo bien en general
Sara
No tienen calefacción.
Nadia
El piso de la habitación
El personal de recepción
El personal de recepción
Alfredo
La entrada del estacionamiento peligrosa
jorge alejandro Ballesteros
Atención mediocre del personal, pedí te a la habitación y me llevaron dos sobres.
Javier
Más que un hotel parece un hotel de paso, es frío, sin clima, sin servicio se alimentos ni vigilancia. El desayuno es malo la regadera es de cristal no se encuentra limpio toallas sucias. En general estuvo mal mi estancia
Jaime
Pocos restaurantes, deberían abrir su restaurante, para comidas y cenas
FERNANDO
Un hotel muy sucio que causa muy mala
Impresión las habitación feas
Impresión las habitación feas
Moises
Bien
En general bien,cómodo,pero las toallas y cobijas y sabanas percudidas pero limpias .El hotel está en una zona muy accesible para salir a los puntos importantes de Toluca .
URIEL
Mi mala experiencia en mi estancia
Mi estancia fue terrible, ya que los colchones estaban super incómodos y viejos, todo se escuchaba en el cuarto, desde las posadas, las pláticas de los cuartos de a lado, la regadera se encuentra a fuera del baño, y tiene paredes de vidrio transparente, la cual no te permite bañar cómodamente. Los baños del lobby son super pequeños con trabajos cabe la persona. Y el desayuno está terrible no tiene nada de sabor la comida.
Jacqueline
Estuvo agradable, cerca de mi evento, lo unicobes que las puertas del baño son de cristal y no se tiene privacidad
Javier
No es familiar.
El Lugar es un Motel, no es para familia. No hay privacidad en los baños (puetas trasparentes), el hotel es un Motel incluso en las habitaciones para familia.
Paola
Hotel sencillo pero estan lindas laa habitaciones. Las camas son comodas. Baños limpios. Hay estacionamiento y esta muy accesible para llegar
Ricardo
requiere cambio de colchones hab # 217, piso del baño muy resbaloso.
el gimnasio pequeño pero excelente
el gimnasio pequeño pero excelente
Verified traveler
Las dos veces que me he hospedado aquí han sido malas, no servía el wifi, la televisión estaba bloqueada, el agua caliente duró muy poco. Mala experiencia
Gicela
Todo equilibrado y en orden
BOSS
Todo muy bien en servicio
Haria unas recomendaciónes
Revisar los focos, algunos no encienden
Revisar las toallas, 2 de las 4 habitaciones que rentamos no tenian toallas
Los Cristales de las Regaderas transparentes no son nada comodos cuando vas en Familia
Hace que parezca Hotel de Paso
Al igual que los focos de colores azul y rojo que parpadean en el exterior que por obvio se ve en el interior, molestan para dormir y dan la misma apariencia
Haria unas recomendaciónes
Revisar los focos, algunos no encienden
Revisar las toallas, 2 de las 4 habitaciones que rentamos no tenian toallas
Los Cristales de las Regaderas transparentes no son nada comodos cuando vas en Familia
Hace que parezca Hotel de Paso
Al igual que los focos de colores azul y rojo que parpadean en el exterior que por obvio se ve en el interior, molestan para dormir y dan la misma apariencia
Location & surroundings
Best Western Plus Metepec & Suites
Vialidad Solidaridad Las Torres 638 Ote San Jeroni, Toluca, Mexico
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Best Western Plus Metepec & Suites
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