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Residence Inn Los Angeles Pasadena/Old Town

Los Angeles - CA · United States

21 West Walnut StreetView location

8.8/10Excellent757 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.2/109.2
Condition9.2/109.2
Neighborhood9.2/109.2
Amenities8.8/108.8
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  • Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Residence Inn Los Angeles Pasadena/Old Town

Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby. Grab a bite from the snack bar/deli serving guests of Residence Inn Los Angeles Pasadena/Old Town.

A complimentary buffet breakfast is served daily. Featured amenities include a business center, express check-in, and express check-out. Planning an event in Pasadena? This hotel has 850 square feet (79 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Make yourself at home in one of the 144 guestrooms, featuring kitchens with refrigerators and stovetops. 50-inch LED televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Distances are displayed to the nearest 0. 1 mile and kilometer. Pasadena City Hall - 0. 8 km / 0. 5 mi- Norton Simon Museum - 1. 1 km / 0. 7 mi- Pasadena Convention Center - 1. 2 km / 0. 7 mi- Pasadena Playhouse - 1.

Read more about this hotelShow less

8 km / 1. 1 mi- Rose Bowl Stadium - 2. 5 km / 1. 6 mi- California Institute of Technology - 3. 2 km / 2 mi- The Huntington Library, Art Museum, and Botanical Gardens - 5. 9 km / 3. 7 mi- Jet Propulsion Laboratory - 7.

1 km / 4. 4 mi- Occidental College - 7. 1 km / 4. 4 mi- Angeles National Forest - 7. 9 km / 4. 9 mi- San Fernando Valley - 8. 8 km / 5. 5 mi- San Gabriel Mission - 9 km / 5.

6 mi- California State University-Los Angeles - 9. 9 km / 6. 2 mi- Los Angeles Arboretum and Botanic Gardens - 9. 9 km / 6. 2 mi- Descanso Gardens - 10. 6 km / 6. 6 mi. The nearest airports are: Hollywood Burbank Airport (BUR) - 23.

6 km / 14. 6 mi Hawthorne, CA (HHR-Hawthorne Municipal) - 36. 7 km / 22. 8 mi Van Nuys, CA (VNY) - 39. 9 km / 24. 8 mi Los Angeles Intl. (LAX) - 45.

With a stay at Residence Inn Los Angeles Pasadena/Old Town, you'll be centrally located in Pasadena, within a 5-minute drive of Rose Bowl Stadium and Pasadena Convention Center. This hotel is 9.4 mi (15.1 km) from Dodger Stadium and 11.2 mi (18.1 km) from Hollywood Boulevard.

Make yourself at home in one of the 144 guestrooms, featuring kitchens with refrigerators and stovetops. 50-inch LED televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include desks and separate sitting areas, as well as phones with free local calls.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Pasadena? This hotel has 850 square feet (79 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 18 Pet max weight (per pet) in lb is 40 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • Pool access available from 6:00 AM to 10:00 PM.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • A car is not required for transportation to and from this property.
    • Parking height restrictions apply.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    An adult age 18 or older must assume all liability for the booking. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Self parking fee: USD 40 per day (in/out privileges)
    • Pet deposit: USD 100 per stay
    • Pet fee: USD 20 per accommodation, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

    Spanish

Nearby attractions

Pasadena City Hall 0.9 km / 0.5 mi
Pasadena Convention Center 1.2 km / 0.8 mi
Norton Simon Museum 1.4 km / 0.8 mi
Rose Bowl Stadium 2.7 km / 1.7 mi
California Institute of Technology 3 km / 1.9 mi
The Huntington Library, Art Museum, and Botanical Gardens 6 km / 3.7 mi
Occidental College 7.2 km / 4.4 mi
Angeles National Forest 7.9 km / 4.9 mi
San Gabriel Mission 9.1 km / 5.6 mi
California State University, Los Angeles 9.9 km / 6.2 mi
Los Angeles County Arboretum & Botanic Garden 10 km / 6.2 mi
Descanso Gardens 10.8 km / 6.7 mi
Glendale Galleria 10.8 km / 6.7 mi
Americana at Brand 11.4 km / 7.1 mi
Santa Anita Park 11.4 km / 7.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 144
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Valet parking
  • Airport ShuttleExtra charge
  • Room service
Show 39 more facilities & services
  • Laundry service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Fireplace
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Concierge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Bar
  • Restaurant
  • Poolside snack barExtra charge
  • Conference room
  • Meeting room
  • Business centre
  • Indoor freshwater pool
  • Outdoor freshwater pool
  • Sun loungers
  • Parasols
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Picnic
  • Snacks
  • Non-smoking establishment
  • SquashExtra charge
  • Fitness
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO MOUNTAIN VIEWSTUDIO • MOUNTAIN VIEW • 1 Bedroom • 39 m²STU.VN
    STUDIO MOUNTAIN VIEWPhoto unavailable10 photos

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO MOUNTAIN VIEW

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.VN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWS • 1 Bedroom • 39 m²STU.WV
    STUDIO WITH VIEWSPhoto unavailable10 photos

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO WITH VIEWS

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDS ONE BEDROOMSUITE • TWO QUEEN BEDS ONE BEDROOM • 1 Bedroom • 39 m²SUI.2Q-B1
    SUITE TWO QUEEN BEDS ONE BEDROOMPhoto unavailable19 photos

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE TWO QUEEN BEDS ONE BEDROOM

    Room photos

    19 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q-B1

    Room amenities

    • Bathroom
    • Living room
    • Centrally regulated air conditioning
    • Shower
    • Toaster

    Facilities with extra charge

    • Cable TV
    • Dishwasher
    • Individually adjustable heating
    • Housekeeping
    • Pay movies
    • Wi-fi
    • TV
    • Direct dial telephone
    • Ironing set
    • Tea and coffee making facilities
    • Toiletries
    • Desk
    • Hairdryer
    • Microwave
    • Fridge
    • Kitchen
    • Internet access

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 BedroomSUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable16 photos

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE TWO DOUBLE BEDS

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Room amenities

    • Bathroom
    • Oven
    • Toaster
    • Shower
    • Living room
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Kitchen
    • Toiletries
    • Desk
    • Pay movies
    • Cable TV
    • Dishwasher
    • Housekeeping
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6-1

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO MOUNTAIN VIEWSTUDIO • MOUNTAIN VIEWSTU.VN-1

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.VN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG-1

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 39 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable19 photos

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO KING SIZE BED

    Room photos

    19 photos

    Room overview

    Smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Disability-friendly bathroom
    • Centrally regulated air conditioning
    • Shower
    • Bathroom
    • Living room
    • Toaster

    Facilities with extra charge

    • Pay movies
    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • Internet access
    • TV
    • Direct dial telephone
    • Hairdryer
    • Desk
    • Toiletries
    • Wi-fi
    • Housekeeping
    • Dishwasher
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWSSTU.WV-1

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 39 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable16 photos

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE KING BED ONE BEDROOM

    Room photos

    16 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Toaster
    • Bathroom
    • Shower
    • Living room
    • Centrally regulated air conditioning

    Facilities with extra charge

    • Internet access
    • Direct dial telephone
    • Hairdryer
    • Housekeeping
    • Dishwasher
    • Cable TV
    • Desk
    • Toiletries
    • Pay movies
    • Wi-fi
    • Individually adjustable heating
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Kitchen
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Residence Inn Los Angeles Pasadena/Old Town

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible KING SIZE BEDSTUDIO • Accessible KING SIZE BED • 1 Bedroom • 39 m²STU.H6-KG
    STUDIO Accessible KING SIZE BEDPhoto unavailable11 photos

    Residence Inn Los Angeles Pasadena/Old Town

    STUDIO Accessible KING SIZE BED

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-KG

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Residence Inn Los Angeles Pasadena/Old Town

8.8
Excellent
757 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.2 /10
Condition
9.2 /10
Neighborhood
9.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
20 Jul 2026
Lina
I really enjoyed my staying here!!!
Family_with_children
10/10
Exceptional
18 Jul 2026
James
The staff was professional and helpful when asking general questions or handling inconveniences. Breakfast was consistent and had many options to accommodate different crowds of people.
Self
10/10
Exceptional
15 Jul 2026
Elizabeth
Great place! Well maintained, friendly staff c wonderful food for breakfast.
Friends_and_family Family
10/10
Exceptional
14 Jul 2026
Joseph
Great place if you’re in town for a while.
Family_with_children
10/10
Exceptional
10 Jul 2026
James
I liked how helpful and responsive the staff was. They accommodated my requests swiftly and with good will.
Business
4/10
Poor
23 Jun 2026
Stephen
No air conditioning. We spent one night to break up a trip from Phoenix too San Francisco and wished we had gone the whole way through. The air-conditioning didn’t work. Are we worried it was a good night sleep and we didn’t get one because it was so hot. Staff solution was a small box fan or a window air conditioner, which would mean the window would be open onto a very, very busy street. We could hear the traffic already without opening the window. We weren’t offered another room, and it was very apparent that the staff knows that the air-conditioning doesn’t work.


Parking was $40 so basically we paid $300 for absolutely terrible experience. We’ve always stayed at Marriott hotels in the past and found the quality good. But not anymore the qualitiy is not good and we won’t be staying there.


We almost always stay at Marriott hotels
Partner
10/10
Exceptional
21 Jun 2026
Julianne
We stayed on the 2nd floor with access to the pool. So great.
Partner
10/10
Exceptional
11 Jun 2026
Pujaben
Hotel was clean, centrally located to lots of great plsces and spacious, our family enjoyed our stay here.
Family_with_children
10/10
Exceptional
10 Jun 2026
Colin
Check-in staff member was very good. Room was very good. Breakfast buffet is average for a limited service hotel like this, but is acceptable.
Self
8/10
Excellent
05 Jun 2026
Voyko
Good clean hotel, but parking garage was tight & cramped.
Self
10/10
Exceptional
28 May 2026
Rosemary
The room was very clean. The staff was great, helpful and willing to help in everyway. I was truly impressed with everything and will keep the place in mind to make another reservation for the future.
Friends_and_family Family
2/10
Poor
24 May 2026
Ngainam
the room was clean and the staff was nice. The biggest problem is the hotel has very very poor noise insulation. If you live on the side that face the street, you can hear every car that drives by. My daughter was woken up multiple times by loud cars and motorcycles.

Also, the building is too old and needs to be renovated. The fore alarm went off early in the morning for no reason. And the staff just says “it happens”. There was no fire.

Will not recommend anyone that needs quite nights of sleep to stay at this hotel. It is a shame, the location is great.
Friends_and_family Family
10/10
Exceptional
21 May 2026
SRINIVASA
Best in town for the money you spent on to stay. Love it
Family_with_children
2/10
Poor
19 May 2026
Champaine
Staff was incredibly unhelpful, none of the staff was trying to help me when I asked for a reasonable accommodation for my temporary disability needs and they were so rude making MINIMAL to no help trying to help. I would not go back again. -champagne
10/10
Exceptional
08 May 2026
Wailana
We always send our surrogates here for stays in Pasadena. Best breakfast around, nice rooms and accomodating staff! Thanks
Business
10/10
Exceptional
23 Apr 2026
Javier
Yes
10/10
Exceptional
19 Apr 2026
Frychettya
clean room, excellent and well equipped kitchen
10/10
Exceptional
15 Apr 2026
Kirsten
Great stay!
10/10
Exceptional
12 Apr 2026
David
Good location, very walkable to restaurants. The room are a good size and very comfortable. The room has a kitchen. They also offer a decent morning breakfast. There is no restaurant on the property for room service. When checking out, the staff person showed me the direct bill price. I would have saved money if I would have reserved through the hotel.
10/10
Exceptional
12 Apr 2026
Hugo A
It was great
10/10
Exceptional
20 Mar 2026
Maria
The staff was friendly and check in was quick. The best breakfast I’ve had so far! I would definitely come again.
Friends
8/10
Excellent
16 Mar 2026
Mindy
Impressive clean room and liked the location. Was not a fan of the parking, but also the mattress pad for the sleeper sofa was destroyed, needed to be thrown away. Was insulting they found it acceptable to reuse it.
10/10
Exceptional
15 Mar 2026
Krista
I’ve been sending my clients here for years and they’re never disappointed. Great breakfast and spacious rooms. Thank you!
10/10
Exceptional
02 Mar 2026
Yossi
Friendly staff, clean and well maintained amenities.
Partner
10/10
Exceptional
18 Feb 2026
Peter
Spaceous room, clean, good choice at breakfast, friendly staff. Walking distance to Old Town and restaurants, coffee shops etc.
Self
10/10
Exceptional
15 Feb 2026
Richard
Loved the grill and hot tub
Partner
4/10
Poor
15 Feb 2026
Maryam

We had a very disappointing stay due to an unprofessional check-in and lack of basic service. We arrived at 11:45 PM and waited outside the front door for about four minutes while the front-desk attendant continued talking with colleagues instead of opening the door or helping us. When I asked about accessible/disabled parking she said there wasn’t any and that we would need to pay for parking — a charge that was not shown on our Booking reservation. Our room was not ready and, despite the reservation being for four adults, we were not given an appropriate room. I called for extra pillows, blankets, and a sheet and waited a long time; I eventually fell asleep on the couch because service never arrived. In the morning we also found a bag with pillows and blanket left behind our door without any notification.

Overall, the staff’s inattentive and dismissive behavior, unclear parking policy, and slow room service made this stay frustrating. I hope management addresses these issue better check-in procedures, clearer parking information, and improved responsiveness would make a big difference. I cannot recommend this hotel in its current condition.
Business_and_leisure Family
10/10
Exceptional
21 Jan 2026
Brittney
I always send my surrogates here to this hotel! I've stayed here and love the breakfast too. We are never disappointed!
Business Self
10/10
Exceptional
26 Dec 2025
Nahid
The breakfast was awesome.
Friends_and_family Family
10/10
Exceptional
26 Dec 2025
Yilmaz
Room was great, staff was excellent. Great place to stay.
10/10
Exceptional
01 Dec 2025
Marsha
breakfast was great. the breakfast staff were attentive.
Friends_and_family Family
10/10
Exceptional
29 Nov 2025
Carla
The front desk staff was great! Very pleasant and explained amenities of hotel. Breakfast was very good!
Friends_and_family Family
10/10
Exceptional
25 Nov 2025
Laura
All good
10/10
Exceptional
24 Nov 2025
Roxanne
The lobby is spacious and pretty, the breakfast is great and the staff were wonderful. Would definitely return!
Leisure Friends
10/10
Exceptional
30 Oct 2025
Jason
Awesome location
10/10
Exceptional
15 Oct 2025
geralyn
The staff members are outstanding, friendly, and helpful. Everything is very clean. The appliances worked well, as did the laundry room machines. We loved the spacious and comfortable courtyard area by the pool. Lots of good food for breakfast with room to spread out. We'd definitely return.
Leisure Family
10/10
Exceptional
12 Sep 2025
Alison
We really enjoyed our stay here. Super clean, friendly staff and complimentary breakfast every morning. Walkable to Old Town shops and dining.
Leisure Family
10/10
Exceptional
08 Sep 2025
Darrell
Staff was very accommodating and friendly! Easy walk to everything in Old Town
Leisure Family
10/10
Exceptional
07 Sep 2025
Michael
Great place
Leisure Partner
10/10
Exceptional
07 Sep 2025
Paul
Great stay. Super friendly staff!
Leisure
10/10
Exceptional
13 Jul 2025
Anthony

Stay here

Great quiet location close to the freeway. The hotel is very classy and I highly recommend if you’re staying in the Pasadena area stay here. The breakfast is more than enough of what you need.
Business
4/10
Poor
22 Jun 2025
Alberto
When Marriott never told by anticipation the change ,I arrive they cancel my room and send to another MARRIOTT The rooom was smaller and without kitchen no pool and rhey say that We have to move to First Hotel to take brekfast
Alberto
Leisure Family
10/10
Exceptional
18 Jun 2025
Amy
Great stay, convenient location for catching the Rise Bowl shuttle. Pool needs some surface work, but still refreshing.
Friends_and_family Family
8/10
Excellent
07 Jun 2025
Kelly
Convenient for the event. Quaint places to eat nearby. Safe clean location.
Leisure
10/10
Exceptional
31 May 2025
Theresa
We came here for a music festival. This hotel was very convenient to Rose Bowl shuttle bus just across the street. It had great variety for breakfast and location is convenient to shopping and restaurants. Will stay here again.
Leisure Family
2/10
Poor
19 Apr 2025
Jim
Upon arrival they indicated our reservation was cancelled due to the LA fires in Jan. The hotel was full due to all of the locals staying there. It took about 45 minutes with some very tuff conversations with the manager before they gave us a room. We were in town for the AC/DC CONCERT and had flown in from Oregon. Very disappointed, very stressful situation. Someone needs to follow up from Expedia and understand why it happened and notify us.

Leisure Friends
10/10
Exceptional
19 Apr 2025
Alise
The hotel staff was extremely friendly and the property was very clean. We had a very spacious room and enjoyed sitting in the hot tub and pool.
Leisure Family
2/10
Poor
19 Apr 2025
Jason
I didn't like when the property cancelled my reservation two weeks before I was scheduled to arrive when they likely knew that it would be cancelled months prior to actually notifying me
10/10
Exceptional
14 Apr 2025
pamela
The rooms are so nice and so close to all of the things!
The rooms right off of the pool/hot tub are 👌
Leisure Pet
10/10
Exceptional
06 Apr 2025
Echezona
Great stay. Wonderful staff. You just have to pay for parking daily. Besides that, everything was perfect
Business Self
8/10
Excellent
16 Mar 2025
James Thorrot
We were there right after the huge Eaton fire,the smell of smoke was everywhere still,the pool and hot tub was shut down,It would be unfair for me to be too judgmental given the circumstances.The breakfast was very good.
4/10
Poor
26 Feb 2025
Verified traveler

Hotel needs a lot of work

Room not clean, A/C broken, Hot Tub not working, Ice-maker broken, shower drips loudly. Hotel not able or willing to fix anything.
Partner
8/10
Excellent
08 Jan 2025
Gary

Pasadena Business

Hotel was used for business trip. Old Pasadena is a very nice area with plentiful restaurants and nice ambience.
Hotel was nice
Business
10/10
Exceptional
07 Jan 2025
Berenice
Amazing place to stay. Rooms were a great size and didn’t feel crowded.
Friends_and_family Family
10/10
Exceptional
05 Jan 2025
Deven
This property was nice and clean!
Leisure Family
10/10
Exceptional
30 Dec 2024
Khristine
The property was under renovation otherwise it would’ve been perfect
Business_and_leisure Partner
10/10
Exceptional
27 Dec 2024
Renee
Perfect
10/10
Exceptional
22 Dec 2024
Mary

Surprisingly wonderful

Surprisingly wonderful stay, our first at a Residence Inn. Such clean rooms and public areas, in stock ongoing remodeling. Polite and respectful staff. Breakfast was exceptional.
Business Partner
8/10
Excellent
02 Dec 2024
Gianna
All was wonderful except the shower did not have hot water but cold ..
This was really not convenient or great !! Was refunded the 35 for parking so that was good . The room was really nice . The area right around hotel seemed a tad sketchy but not exactly unsafe . The parking underground seemed odd but what can u do in city? Didn’t get to see the pool and jacuzzi area but I’m sure it was nice and other amenities
Leisure Partner
6/10
Pleasant
29 Nov 2024
Verified traveler

Won’t stay here again.

Thermometer didn’t work in the room. Called front desk and they just said ok and they’d check on it. No one ever came to check on it. Air conditioning wouldn’t turn off and nights were chilly. Next day told them again at front desk and they said they’d send someone. Again no one came. Asked for extra blankets. Housekeeping actually did provide those.
10/10
Exceptional
18 Nov 2024
Arlene
I really liked this place. It is undergoing renovation so I know it could have been better.
Leisure Family_with_children
10/10
Exceptional
01 Oct 2024
destiny
Loved the hotel so peaceful and the room was perfect
10/10
Exceptional
24 Sep 2024
ALBALUCIA
Good location.pet friendly. Beautiful studio
Business Family
10/10
Exceptional
06 Sep 2024
mary
Wonderful safe walkable area with lots of shopping and restaurants.
Love Residence Inn and the space in the room and full sized fridge
Leisure Partner
10/10
Exceptional
05 Sep 2024
Lydia
The location in Old Town Pasadena was convenient and beautiful.
Leisure Family
8/10
Excellent
27 Aug 2024
Lynn
The a/c is still out! A portable is in the room with a hose leading out the window. On the freeway side so a bit noisier, but that becomes background noise.
Business_and_leisure Pet
2/10
Poor
12 Aug 2024
Maii
Upon booking they did not disclose that the ac is broken , felt like a trap , the staff at the front desk were unhelpful
We asked for a fan or change the room or something and they ignored us
It was a miserable stay
At the end they did discount the rate a little but just for the staff at the front desk , I would not go there again
Business_and_leisure Family_with_children
2/10
Poor
11 Aug 2024
Anna

Extremely dissppointing.

We arrived at 3 and they told us the AC didn’t work and we could either have a portable AC unit or cancel the stay “free of charge” it was 93 degrees out We cancelled the stay and had to go to another hotel and have a very different room. They said they sent an email but made no effort to call!
Partner
4/10
Poor
04 Aug 2024
Randeep Singh
Breakfast was covered in the stay but was not up to the mark as we had in other Marriotts. Most of the time food was not refilled. Even though we waited for 15 mins. Someone spilled Coffee big time and we reported at reception as no staff was in the breakfast. No one came for 10 mins to clean this. This was on Sunday 8 AM.
Leisure Family
2/10
Poor
02 Aug 2024
Lingyun
The room is next to high way. It is noisy all day long. The even worst thing is the air conditioning is not working, we have to open the window to exchange the air flow. We raised the concern to the front desk. The answer was : It is OK! Shouldn’t I say it rather than the receptionist???

The room needs to be strictly checked out at 12:00pm. The door key is immediately disabled after that. We have to make sure one person is in room to keep the door open while moving our stuff to the car. I had good experience in other resident Inn before. This is completely opposite!!! Not recommended it at all!
2/10
Poor
29 Jul 2024
Gavin
I had stayed at this hotel many times previously, but first time since 2020. Marriott has really let this hotel go. At check-in I was told they were giving me an ADA room to give me \"more space.\" I asked if there was any reason I wouldn't want it, and he said \"no, everything is the same, just the furniture is reconfigured to give more space.\" Well, when I took a shower shortly after I found a big problem - the accessible shower was designed so poorly that the water flooded the whole bathroom up to the toilet area (VERY narrow shower and the ADA seats/rails take up most of the area. And there is no curb to stop the water flow). Really uncomfortable for those without ADA needs. Then I realized that the AC was faulty and couldn't get very cool (it was a warm night). So I called down to ask if I could move to a regular room. And that's when the clerk admitted he lied to me about the room - he said the real reason he gave me that room was because all the other available rooms have completely broken ACs. Plus the spa was closed/broken the 3 days I was there, and I was told it had been out of order \"for a while.\" That's an amenity that was part of the draw in booking this place - disappointing that they didn't disclose this fact. So clearly Marriott isn't performing the necessary maintenance to make this property worth visiting. I don't see myself coming back here.
Business Self
2/10
Poor
17 Jul 2024
Jonathan
The ac broke
2/10
Poor
16 Jul 2024
Verified traveler
The property’s air conditioning was down so I was allowed to cancel, but I was not notified by the hotel, nor Hotels.com until several hours after I arrived in attempt to check in.
Business
4/10
Poor
12 Jul 2024
Maria
No a/c , very hot
6/10
Pleasant
09 Jul 2024
Maria
Air conditioners not working, got a room which I wanted ,then air conditioner stop working.
6/10
Pleasant
05 Jul 2024
Jin
I have to say AC UNIT was broken and it was hot. We did not get notify until i got there leaving me no choices.
Leisure Family_with_children
10/10
Exceptional
03 Jul 2024
vanessa

Great hotel for families

Great stay. Kitchen was a big plus. I will definitely stay here again
Friends_and_family Family
2/10
Poor
01 Jul 2024
Jesus
My ac unit didn’t work the entire stay . So they sent me two portable fans . It was super hot and we were sweating !!!!!
Leisure Friends
10/10
Exceptional
24 Jun 2024
Denny
Clean rooms. Breakfast options was very good. Only thing is parking fee is extra and it comes with in and out privileges.
Leisure Family_with_children
4/10
Poor
22 Jun 2024
Tamika
The heavier set lady at the desk was very rude and not helpful at all. Also, prior to checking in it should’ve been mentioned that the ac had went down in all of the rooms😘. I think for the amount of money you’re spending you accommodate the guest or give a discount . The room was entirely to hot and uncomfortable all day and night
Business Family_with_children
8/10
Excellent
19 Jun 2024
Michael

Pasadena visit

We have stayed at this hotel previously on a number of occasions. In the last 6 months it seems that the furnishings and the interior is not as well maintained. The people there are friendly and the breakfast is fair. Honestly their current policy of cleaning room after 4 days of stay is not adequate.
Partner
4/10
Poor
11 Jun 2024
Curtis
The air conditioning in the hotel was out of service. It was very hot, and the fan provided was not sufficient.
Leisure Pet
8/10
Excellent
06 Jun 2024
Jason

Nice hotel but repairs needed

This is a nice hotel with a good location. The breakfast was excellent. A lot of items in our room were broken which was disappointing and the pull out bed was particularly uncomfortable.
Friends_and_family Family
10/10
Exceptional
04 Jun 2024
Antonio
Safe , Quiet and Easy parking
Leisure Family_with_children
8/10
Excellent
27 May 2024
Flor

Great Stay

The service was so good they even brought us a portable AC unit. Our room was super cute.
Friends_and_family Friends
8/10
Excellent
26 May 2024
Yasmita
Great stay, had to change room because of ac issues but was quickly taken care of.
10/10
Exceptional
23 May 2024
Yevheniia
Good hotel, modern furniture, has laundry and gym, good and different option breakfast, kind and friendly staff
Business Family_with_children
10/10
Exceptional
22 May 2024
Verified traveler
Paying so much for parking was frustrating! Otherwise an exceptional experience!
Friends_and_family Family
2/10
Poor
19 May 2024
David
The Air Conditioner in our $400 /night room did not work. Front seat staff was not responsive and offered us a fan. Room was very hot and could not sleep. In addition, housekeeping did not make up room. Front desk staff said they have broken A/Cs in many rooms. Completely dissatisfied. The front staff also said they couldn’t help us because we booked through Expedia.
Leisure Family
8/10
Excellent
19 May 2024
Denise

Just Eh.

Had two bedroom suite - it was in rough condition. Furniture was scratched & stained. No complimentary water. It was very Basic - expected more
Friends_and_family Friends
10/10
Exceptional
15 May 2024
Virginia
We really enjoyed our visit. The location is nice. Restaurants are within walking distance. We have a beautiful view of the mountains, however we are right next to the freeway so there is some noise. The couch in our room is showing a lot of wear and will need replacing soon. Breakfast was very good!
Leisure
10/10
Exceptional
29 Apr 2024
Lynn
.
Business_and_leisure Pet
10/10
Exceptional
29 Apr 2024
Lynn
.
Business_and_leisure Pet
10/10
Exceptional
25 Apr 2024
Sandra
My son and I had a great stay at the Residence Inn. Everyone was very friendly and the room was comfortable and clean. We were also able to walk to many restaurants and stores.
Leisure Family
10/10
Exceptional
23 Apr 2024
Michelle
Very nice hotel and friendly staff
10/10
Exceptional
17 Apr 2024
Lynn
.
Business_and_leisure Pet
10/10
Exceptional
14 Apr 2024
Kristie
The double rooms and double bathrooms are the the living and kitchen was DIVINE! My cousin and I were super comfortable and enjoyed the breakfast too! Tip: put gravy on the eggs!!
Business Family
10/10
Exceptional
13 Apr 2024
Kyle
Great location to shops, restaurants and easy access to the freeway.
Business_and_leisure Family_with_children
10/10
Exceptional
04 Apr 2024
Marie
Check in and check out process was fast.
Wish there were more choices for breakfast.
Didn’t know parking was $35 a night and housekeeping only came every 3rd night unless
You request that the come daily.
Leisure Family_with_children
6/10
Pleasant
01 Apr 2024
Breana
My room had to end up being moved because there was blood seeped into the pull out sofa bed mattress. How is something like that missed by housekeeping?!
Leisure Family_with_children

Location & surroundings

Residence Inn Los Angeles Pasadena/Old Town
21 West Walnut Street, Pasadena, United States

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Residence Inn Los Angeles Pasadena/Old Town

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