Hotel Dena, Pasadena, A Tribute Portfolio Hotel

4/10

Poor

28 Mar 2026

taylor

Staff treated us poorly

10/10

Exceptional

24 Mar 2026

Irving

Clean and spacious room. Staff was helpful and efficient at check in and check out. Room was quiet. Location convenient.

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Lucy

A/C seemed to shut off too frequently. Location was great!

Partner

10/10

Exceptional

21 Mar 2026

Maggie

The room was very clean. The decor was fun and upbeat.
We didn’t use the pool. It looked smallish but nice.
Parking is a bit pricey.
The location was perfect…central and all kinds of good restaurants and shops near by.
All in all a very comfortable stay.

Family

6/10

Pleasant

21 Mar 2026

Robert

Light switches were opposite of what would be useful. Pillows were like half the filling was missing. Bathroom sink took real muscle to turn on the cold water and a little mirror would not stay be the wall and would swing out and over the hot water spigot meaning you had to hold it out of the way to turn the hot water on and off. Pretty funky. Nice place but a serious lack of attention to detail.

8/10

Excellent

18 Mar 2026

Erasmus

Lyrics Restaurant not a great experience. Food was good, but servers didn’t seem to enjoy their jobs and some side items came out later than main course. No Concierge and front desk not aware of where grocers, drug stores, or popular dining spots were.

Family

10/10

Exceptional

17 Mar 2026

Annette

The rooms were clean and nice. The happy hour was fun! The parking was expensive and all fees really added up. It was a local boutique hotel that had a lot of interesting features. I would recommend to anyone interested in a good hotel in Pasadena!

Self

10/10

Exceptional

15 Mar 2026

karen

Front desk staff was very helpful.

Friends_and_family Friends

6/10

Pleasant

14 Mar 2026

Melanie

Could’ve been cleaner
Patio wasn’t really clean
Some parts of the floor in the room were not as clean

10/10

Exceptional

14 Mar 2026

Mary

Easy easy cheap parking, fast check in, super dog friendly, beautiful room, comfy bed. Perfect!

Pet

10/10

Exceptional

14 Mar 2026

Christopher

Fantastic stay. Great location. Dog friendly! Beautiful hotel.

8/10

Excellent

13 Mar 2026

Fabio

Courteous staff , conveniently located in Pasadena .

Self

8/10

Excellent

06 Mar 2026

Maria

Didn’t have time to experience the pool

Friends_and_family Family

10/10

Exceptional

05 Mar 2026

Brooke

Great decorations in lobby and room was clean and big enough. Also the margaritas in the bar were perfection. Thank you.

4/10

Poor

05 Mar 2026

Cori

I couldn’t have asked for a nicer, more attentive staff. Unfortunately there were some not so great things otherwise—my key didn’t work upon arrival and required two people to intervene, my bathroom was missing towels and wasn’t properly stocked upon arrival, the tv didn’t work and clearly was a chronic issue… nothing major but kinda annoying.

10/10

Exceptional

01 Mar 2026

David

The best !

Partner

6/10

Pleasant

23 Feb 2026

Michael

This is tired hotel tucked away behind the convention center.

Self

10/10

Exceptional

23 Feb 2026

Ted

The Hotel and staff were fabulous!! Our only problem was with the bar/restaurant were terrible. Understaffed leadibg to poor service. The appetizer, a gooey cheese dish, was not as described in the menu. When we questioned why the dish didn't come with salsas, we were told dish had been changed??? The dish needed the salsa. We were going to order entrees, but with a so so app and not service, we paid the bill at the bar and left.

4/10

Poor

23 Feb 2026

Nancy

Expected much more for the price.
The room had an unimpressive view of a flat rooftop between two concrete walls. We were right by the elevator and the maids closet. It was very noisy especially in the morning with the doors closing and the elevator humming.
The cleaning crew did a very poor job. We had a do not disturb sign out one morning which was removed before lunchtime and the crew did not return to clean. The staff made us feel it was our fault for having the placard up. As we checked out we overheard another guest complaining about the cleaning crew and what a poor job they did.
The cabinet in the room had a door that kept coming off the hinges.
Towels were not easily accessible when showering (no towel bars or pegs to hang them close to the shower) They should have grab bars in the shower area for safety.
Very disappointing!

10/10

Exceptional

16 Feb 2026

Kelly

Beautiful hotel. Room was spacious, clean and comfortable. Close to everything.will definitely stay here again.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Lisa

Beautiful hotel.

Leisure Friends

10/10

Exceptional

11 Feb 2026

Edward

Room was a bit small, but it was a very cozy hotel. Nice bar. Staff was also quite friendly.

Business

10/10

Exceptional

10 Feb 2026

Lauren

Very friendly staff

2/10

Poor

08 Feb 2026

sarah

The front desk check in was a disaster. The girl checked us into the wrong room, only to be discovered 4 hours later and the manager on duty blamed us. He then continued to be extremely rude and condescending even though he admitted that it was the hotels fault. We had to move after we unpacked and even took a nap.

Leisure

10/10

Exceptional

07 Feb 2026

HASSAN

Location, very helpful staff, safe area, clean room

Leisure Family

4/10

Poor

02 Feb 2026

Edward

Great staff that did their best. But our room had a horrible smell that worsened overnight. Moved to another room at higher floor but smell returned. It was really bad, we left hotel Front desk staff couldn’t have been nicer and refunded our prepaid reservation. Hope they figure it ou

Partner

6/10

Pleasant

01 Feb 2026

Suhyan

Nice clean hotel within walking distance to shops and restaurants. Customer service needs improvement. When we arrived, the woman who checked us in was very rude. She didn’t smile or greet us. When we had questions about overnight parking, she looked visibly annoyed and rolled her eyes as she answered our questions. She did not explain the accommodations - WiFi info, restaurant hours, where the pool is located, check out time, etc. The front staff needs retraining. The parking attendants were also not very nice. I would stay again if they retrain their staff and improve customer service.

Leisure Friends

10/10

Exceptional

01 Feb 2026

Ilkin

Clean room nice stuff

10/10

Exceptional

26 Jan 2026

Harry

Great stay!!

10/10

Exceptional

23 Jan 2026

Aldair

Great stay, very nice room, clean, great location, and would definitely go back.

Leisure Partner

10/10

Exceptional

21 Jan 2026

John

Great vibe from the decor of the lobby, lounge, and rooms. Easy walk to many stores and restaurants.

Leisure Friends

6/10

Pleasant

19 Jan 2026

Darrell

The room was nice and clean when we started. The problem was the for two days, it was not cleaned. We called and emailed the service desk to no avail. Both days they only brought clean towels. One of those days the bed was made. Otherwise, the staff was friendly, hallways clean and the food was good.

Partner

10/10

Exceptional

19 Jan 2026

Paul

Efficient and courteous. One of the fastest check-ins I’ve ever experienced. Kudos to the Dena team!

8/10

Excellent

19 Jan 2026

Kitty

Clean room, soft bed.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Lara

Comfortable bed, easy check in and check out.

Self

8/10

Excellent

07 Jan 2026

Natalie

Beds were comfortable and nice bathroom. I loved the design of the room with the 2 levels. Loved the huge windows and patio doors to let the light and fresh air in. The patio itself could’ve been a little more warm and inviting. It was a shared patio area with room next door. That room was unoccupied and was being worked on. The room being worked on had the curtains wide open with the lights on, carpets pulled up and a fan blowing. It kind of spoiled sitting on the patio outside of our room since you could see inside the room being worked on (even though no worker was in there) which made it kind of creepy.

Leisure Family

6/10

Pleasant

06 Jan 2026

Neil

Room not great

10/10

Exceptional

04 Jan 2026

Mikael

The bed was outstanding and the staff both courteous and helpful.

Leisure

10/10

Exceptional

02 Jan 2026

Carmen Irene

Clean room and amenities

Leisure Family

10/10

Exceptional

02 Jan 2026

Kathryn

While there was a mistake in the reservation, the staff and management were very accommodating and worked hard to find a solution and fix the issue! I would most definitely recommend staying at the Hotel Dena Pasadena.

Leisure Family

4/10

Poor

01 Jan 2026

Askar

2 room out if 3 had strong chemical odor

4/10

Poor

30 Dec 2025

Craig Matthew

Our Junior Suite was very disappointing for the price we paid. There were damp stains on the walls and ceiling. Wall Paper was peeling at the joins. The windows were in a terrible state, dirty and broken in places. The extractor fan in the bathroom didn't seem to be working so the room would fill with steam when we showered and the windows would be dripping in condensation. We complained about this and were told that someone would look at it. I'm not sure if anyone actually did actually look at it but it was still not working for the remainder of our stay. We were also disappointed by the in-room hot drink selection as we were gifted only one single tea bag between the two of us for each night of our stay. Come on guys!. You can really do better than this.

We had a clear choice between the Hotel Dena and the Hilton Pasadena when we booked our stay through Expedia. In the end I decided on the Dena and ended up wishing we had chosen the Hilton instead. All in all a really really disappointing stay. I have booked many trips over the years through Expedia but I fear this will be my last one.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Nadia

Our stay at Dena hotel was amazing, room was very clean, comfortable beds, mini fridge and coffee maker.. hotel staff is very welcoming and friendly!!
Will definitely be staying there in the future!

Leisure Friends

10/10

Exceptional

27 Dec 2025

Katina

Wonderful staff! Clean and quiet room. Access to streaming Netflix.

10/10

Exceptional

26 Dec 2025

Timothy

We stayed at Hotel Dena over Christmas and were genuinely impressed from start to finish. Our group included me and my husband, my brother and his wife, plus our nieces and nephew. Since we all live in different parts of Southern California, we wanted a central location where we could actually spend time together.

Originally, we looked into renting a house, but the cost was prohibitive. Hotel Dena ended up being the perfect solution—it had all the amenities we wanted (pool, great communal spaces, and an unbeatable location), and it was far more affordable. Renting three rooms here was significantly cheaper than a house share, and honestly, a better experience.

Customer service really stood out right away. When our suite wasn’t ready at check-in, the front desk upgraded us for free, which immediately set the tone for the stay. The suite itself was enormous, with a full living room and a huge bedroom. The bed was incredibly comfortable with luxurious bedding, and the bathroom was spotless, spacious, and well-lit, with excellent water pressure in the shower—details that truly matter.

We ate breakfast every morning at Lyric, and they graciously accommodated our large group each day. The service was friendly and efficient, and most importantly, the food was outstanding. Truly some of the best hotel food I’ve ever had.

Since it was Christmas, we decided to do our gift exchange at the hotel bar, Agents Only, and it ended up being one of the highlights of the trip. The vibe is ro

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Ivan

Yes

6/10

Pleasant

25 Dec 2025

Cathryn

The people were very nice and we have stayed at the Dena before. The room they gave us this time was postage stamp size. Seems like a room that would be saved for late check-ins. So tight. I like the location but too bad they saw Hotels reservation and down graded us. As a Marriott they should be trying to please all customers.

Friends_and_family Family

6/10

Pleasant

25 Dec 2025

Olen

The sheets were polyester!

Leisure Partner

8/10

Excellent

25 Dec 2025

Chad

Everything was nice , hotel staff were nice and respectful. The only issue I had was the shower. It barely got warm . Even after letting it run to warm up

Partner

10/10

Exceptional

22 Dec 2025

Marlene

The room was great, I would definitely stay here again!

10/10

Exceptional

21 Dec 2025

robert

room spotless. staff courteous. hotel was quiet. convenient to our event.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Frances

Perfect staff.

We were wonderfully surprised to have a light dinner at the bar/dining area. It was excellent food, both presentation and overall quality. Loved it.

Leisure Family

2/10

Poor

21 Dec 2025

Jennifer

I had to cancel my room after I seen the room we were staying in it was not the room that we ordered the place is very dirty

10/10

Exceptional

20 Dec 2025

Nadia

It was ok. The water in the shower wouldn't go down.

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Kathryn

The staff is kind and efficient. However, thin walls made it so the slamming hallway doors and the couple fighting at 1:46 in the morning could be heard with surprising clarity. No privacy at all. I hope they get help.

Business

8/10

Excellent

18 Dec 2025

Dimitrius I

LGreat stafff

10/10

Exceptional

16 Dec 2025

Steven

Clean room, nice staff.

Leisure

6/10

Pleasant

10 Dec 2025

Agatha

Room condition very poor. Stuff excellent !

Business

10/10

Exceptional

10 Dec 2025

Marianne

Room was spotless. Staff was great. A lovely experience.

Leisure Partner

10/10

Exceptional

10 Dec 2025

Vicente

The bed was comfortable to the point I wanted to sleep in.

Business_and_leisure Family

6/10

Pleasant

10 Dec 2025

Richard

The patio shot on Expedia was nothing like what we received. It was dungeon like and we never even went out there. We took pics but dont know how to attach here.

Leisure Partner

8/10

Excellent

09 Dec 2025

Brianna

Hotel was great! Restaurants in the hotel were fantastic. One negative comment was that old glasses and trash was left in the room. Did not love that.

Business Self

8/10

Excellent

08 Dec 2025

Jacob

Dj was really load when I was trying to sleep.

10/10

Exceptional

08 Dec 2025

Abigail Hazel

The room was great and Amber at the front desk was amazing to work with!

Leisure Self

10/10

Exceptional

07 Dec 2025

alicia

It was clean.

Partner

6/10

Pleasant

07 Dec 2025

louis

Spotty room cleaning. Not great service in the dining room.

Partner

6/10

Pleasant

06 Dec 2025

Jayson

Air condition unit is loud. $30/night parking is crazy. Internet connection is not available unless you booked directly with Marriot, is insane. Not worth the money, especially the loud, worn down AC unit. The AC unit looks like the units from old motel or apartment.

Business Self

10/10

Exceptional

06 Dec 2025

Grant

Great stay

10/10

Exceptional

06 Dec 2025

Manpreet

The staff were very nice! Especially the waiter at the breakfast spot.

Partner

6/10

Pleasant

05 Dec 2025

Tracy

Housekeeping entered room even though we requested them not to. I paid more to have the patio only to realize it was a sheared patio with eveyone else with no privacy and no seating to enjoy the patio. The room was very musty. Other than that, I loved the location being right at the convention center.

Leisure Friends

10/10

Exceptional

04 Dec 2025

Valerie Isabelle

Friendly staff. Very clean room. I wish the mattress would have been firmer rather than a marshmallow!!

Business Partner

10/10

Exceptional

04 Dec 2025

Tsubasa

Good

6/10

Pleasant

03 Dec 2025

Ernest

Room on very small size. Shower did not have grab bars and shower floor was smooth stone(marble?). Missed bed cleanup one day during four day stay although we did get towels delivered (we had a do-not-disturb sign to 11 AM but removed thereafter). No towels left another day, but staff delivered a set after call. At start of stay, refrigerator did not allow closet to open but was later resolved by staff. Dining options limited, expensive but satisfactory.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Sandra

It was so wonderful I am looking forward to coming back

Leisure Partner

10/10

Exceptional

01 Dec 2025

Ezequiel jose

Good

10/10

Exceptional

01 Dec 2025

Jose

You guys are awesome!

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

Jessica

Very nice people

2/10

Poor

30 Nov 2025

Evangelina

We had to change rooms twice. The first room we were given smelled like very heavy cigar smoke although we tried to to disregard the cigar smoke in the restroom it only made it worse when we showered, and there was no ventilation. We changed rooms and the restroom lights didn’t work in the second roomand they did not have the bulbs. It was such a random experience, not what we were anticipating

Leisure Partner

10/10

Exceptional

29 Nov 2025

Ronald

A surprise, quite nice up

8/10

Excellent

27 Nov 2025

MANDY

Clean and decor. Staff was pleasant.

Leisure Family

8/10

Excellent

25 Nov 2025

Dehua

room is very clean.

Business Family

8/10

Excellent

25 Nov 2025

Dehua

this hotel is very good.

Business Friends

8/10

Excellent

23 Nov 2025

Craig

Clean room, friendly staff great location

4/10

Poor

22 Nov 2025

Rocco

It's the second time I've been staying at this Hotel and for the second time, they didn't have my reservation that I made through Expedia in their system. The lady at check in was completely overwhelmed and seemed incompetent on how to solve the situation. It took her 48 minutes to check me in at 10pm at night, after 8 hours of traveling prior. Never again !!

10/10

Exceptional

21 Nov 2025

Joyce

Room was super cute. Very nice hotel. A little pricey breakfast but all in all and excellent stay.

Business Self

10/10

Exceptional

20 Nov 2025

shard

Great experience

2/10

Poor

19 Nov 2025

Nancy

The hotel is well-located in terms of convenience to downtown Pasadena, but the service was terrible. When we entered our room, we found that there was no hand soap in the bathroom, no ice bucket, no cups for coffee, and only 3 pillows. We called to ask them to bring these things and they never did. When we discovered that there were no coffee cups in the room, we went downstairs to what we assumed was a complementary coffee service. There was none. Our room was never cleaned, and when we asked about that, they responded that it was their \"policy\" to clean rooms only every 3 days. This means that during our entire stay, we came back to the hotel to find an unmade bed, wet towels and bath mat--just depressing. We'll never go there again.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Benjamin

Property and the room were clean, comfortable bed, spacious room. Bathroom door opened awkwardly into the bedroom or blocking the walkway (instead of opening toward the front door to the room), so it was dangerous trying to walk over at night in the dark. Also no fan in the bathrooms so humidity and odors hung around. But these are minor. Everything else was fantastic. Location was great, right next to the convention center, plenty of parking and easy access. Didn't eat breakfast.

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Terrence

Interesting vibe, comfortable room with everything in great condition. Heated outdoor pool was nice. Conveniently located a few blocks from the Delmar Metro station in Pasadena.

10/10

Exceptional

16 Nov 2025

Janene

Management was very accommodating. Great location.

10/10

Exceptional

16 Nov 2025

Ricardo

Can’t believe that you had to choose between coffee or orange juice for a $26 breakfast !!!

Business Self

10/10

Exceptional

16 Nov 2025

Oscar

Great hotel and value.

Leisure

10/10

Exceptional

09 Nov 2025

Margaret

Early check in. Helpful staff. Clean room.

Leisure Family

10/10

Exceptional

09 Nov 2025

Kim

Friendly staff, modern fun decor, comfy beds

Friends_and_family Friends

10/10

Exceptional

07 Nov 2025

Janelle

Lovely hotel in great location

Leisure Partner

8/10

Excellent

05 Nov 2025

Sandy

There were pubic hairs and long hairs in my shower. They were nice and had someone come clean it but I couldn’t shower before my event.

4/10

Poor

03 Nov 2025

Tess

it's a pet friendly place, our dog barked when our room service knocked on the door, and another guest immediately screamed \"SHUT UPPPPP.\" Housekeeping also didn't come in when we were gone, there were spiders in the room, and when I had ordered food I had asked if front desk would be able to bring it up (I understand the driver can't as that's a security breach), but they assured me front desk could bring it up as I would be starting a meeting. Front desk proceeded to then tell me they would not be bringing it up. Overall just not a great experience, especially for the money that we spent.

10/10

Exceptional

03 Nov 2025

Becky

Great set-up - very spacious and perfect location. The staff was super friendly and helpful. I would definitely stay here again.

Leisure Family

8/10

Excellent

02 Nov 2025

Blake

The weight room was lacking which is very important to my stay places.

10/10