Name: The Westin Pasadena
Address: 191 N Los Robles Ave, Pasadena, 91101, US

10/10

Exceptional

25 Jul 2026

Ramon

Great room and great location

10/10

Exceptional

22 Jul 2026

Samir

Thank you
Welcoming staff and Hotel

2/10

Poor

20 Jul 2026

Martina

Our sever during breakfast did not inform me there would be a two dollar charge to cut my $26 omelette and half. The omelette which only had four ingredients in it and it was two dollars for any extra ingredient.
Then he charged me four dollars for coffee that I’ve could’ve made in my room for free
The pool was not available. There were no signs that stated the pool was closed nor did anyone say to me when I checked in that the pool was closed.
Everyone to me was deceitful and they charged for everything parking was $26 a day to valet and $12 a minute to self park.
I do not recommend staying here

10/10

Exceptional

20 Jul 2026

Leslie

The Westin Pasadena is lovely; my room had a view of the City Hall rotunda, and the famous parrots of Pasadena were clearly fond of the immediate area as well. The fountains, murals and tile work, inside and outside dining were all excellent. Friends staying at a local (more expensive) competitor said they wished they had chosen the Westin for lodging instead, it was much nicer. If one is not familiar with downtown Pasadena, be prepared for the expensive parking situation, which is standard for the city, and not specific to the Westin. I enjoyed my stay very much.

Self

10/10

Exceptional

20 Jul 2026

Nancy

Staff was friendly! Room clean

Friends

10/10

Exceptional

20 Jul 2026

Yuribella

Great place to stay, very kind and helpful definitely will be staying here again on my next trip.

Self

10/10

Exceptional

19 Jul 2026

Mariah

I had a wonderful stay at this hotel! From the moment I arrived, the staff was welcoming, friendly, and made the check-in process quick and easy. The room was clean, comfortable, and well-maintained, with everything I needed for a relaxing stay.

Partner

10/10

Exceptional

19 Jul 2026

Ann

The property is nice but the pool is under construction until September 2026 which was the main amenity I booked it for. Our room had a sticky spill on the carpet, a broken hairdryer and a missing ironing board. The front desk offered to comp breakfast as a gesture towards these issues and then didn’t actually take it off the bill. The room was very damp which was strange in arid Pasadena. Other than those things the beds and pillows were quite comfortable and the lighted makeup mirror was a nice touch.

Family

8/10

Excellent

19 Jul 2026

Shaun

AC unit does not work.
Handle for sower door is broken.

10/10

Exceptional

19 Jul 2026

Shawn

We were in town for a memorial and this hotel was a convenient and comfortable place to rest and recharge. We enjoyed having a drink in the nice bar and outdoor space. The valet was quick and helpful, and relatively inexpensive compared to other hotels.

6/10

Pleasant

18 Jul 2026

Leah

Professional front desk able to hold your luggage dog friendly.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

mj

Clean, spacious & comfortable. Nice staff, great location. We will stay again.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Sharon

Pleasant stay.

Partner

8/10

Excellent

15 Jul 2026

Joseph

Can you offer free coffee like you used to? I went to the restaurant and had to deal with theee people to finally get a cup

Pet

6/10

Pleasant

14 Jul 2026

Stephanie

Stayed at this property for the first time for a family vacation with my two small dogs. Was denied to extend my stay due to one of my dogs barking and someone complaining. This is advertised as a dog friendly property. If other guests want to complain thats their right however, they should understand that they are staying at a pet friendly property where owners are willing to pay additional money to accomadate travelers with pets. Further my room card wouldn't work each night so I had to travel back down stairs to retrieve new cards each night. Staying up on the 5th floor and having to travel back down to the lobby I felt seemed a bit odd seeing how it wasn't happening to anyone else.

Family_with_children

4/10

Poor

14 Jul 2026

Jesse

The room smelled bad. The bed sheets we’re dirty and visible,as soon as we walked in. The towels we’re dirty and so we’re the windows. Staff miscommunicated parking to us. Room was hot and AC didn’t work.

Self

10/10

Exceptional

12 Jul 2026

Pablo

Amazing all of above service

Partner

8/10

Excellent

12 Jul 2026

James

The hotel was okay, but a tad below what I'd expect for a Westin. The parking was the biggest issue. If you self park below ground you get to pay $19.00 every time you leave courtesy of the City of Pasadena. The only other option is $28.00/day valet. The front desk guy was none to sympathetic when I questioned the $19.00 parking fee.

Self

10/10

Exceptional

12 Jul 2026

ASHLEY

The amazing experience started with Valet, continued on with the front desk and finally I was extremely pleased with the condition of the room. It was such a comfortable stay.

Partner

10/10

Exceptional

12 Jul 2026

Daniela

Nice I enjoyed my day. I’ll stay again.

Self

2/10

Poor

10 Jul 2026

Hong

As a loyal guest who has stayed at Westin hotels all over the world, I can confidently say this was the absolute worst experience I have ever had.
I checked in around 4:00 PM, and the female receptionist with long, straight hair was extremely rude, cold, and unprofessional. She made me feel completely unwelcome from the very beginning. the cleanliness of the room was unacceptable. When I entered, there was a leftover banana peel inside the trash can, which was disgusting and completely unhygienic.
Highly disappointed. I will definitely not be returning and cannot recommend this hotel to anyone.

Self

10/10

Exceptional

10 Jul 2026

Mark

A nice property downtown next to Pasadena's Civic area (City Hall, Convention center, Jackie Robinson sculpture). Rooms are nice and clean and there's a nice large lobby area with a great bar and restaurant, although we didn't have their food. Easy parking by valet or by yourself ($19/night) that is accessed in the below ground garage. Room rates in early July were very reasonable.

Family

4/10

Poor

10 Jul 2026

Jon

No body wash on the shower dispenser.
Non functioning WiFi sign up, says under construction.
Swimming pool under construction.

Had to go to front desk to get a shower gel. After leaving messages few times.

Is it Westin??

Self

8/10

Excellent

10 Jul 2026

Mary

We usually stay at a Hilton but decided to try this hotel which was centrally located. Very nice lobby and easy to check in. Room on 3rd floor was clean and spacious and quiet. The drawbacks were : Valet only parking at $28.00 per night or city parking lot 2 blocks away for even more money . Hilton offered hot coffee in lobby 24/7. Marriott does not. Only a small instant pot in room.
Bathroom needs major overhaul. Very difficult to turn on shower handle ( please use WD-40 at least) and same with cold water faucet handle. Took 2 hands to turn on.

Partner

8/10

Excellent

10 Jul 2026

Ron

It was very nice and roomie. Starting to look a little worn.
Overall it was a good deal and would be happy to stay again

Self

4/10

Poor

06 Jul 2026

Jose

Once you walk onto the property, everything looks fantastic. The issue is with the rooms. Our room was very dated, wallpaper falling off in the bathroom. The sink drain was letting off a foul stench. The window shades and covers could not be lifted or lowered from very long use. In my opinion, the room needs to be updated.

Partner

10/10

Exceptional

06 Jul 2026

Manuel

Maybe have the pool working properly in the summer, Disappointment. Other then that we love staying in your hotel. Very clean rooms staff was wonderful!

Partner

10/10

Exceptional

05 Jul 2026

Jamie

Great property with an affordable rate within walking distance from shops and restaurants.

Self

10/10

Exceptional

05 Jul 2026

tramell

Great stat

8/10

Excellent

05 Jul 2026

Amelia

Hotel was clean, quiet and very nicely maintained! Only negative is that the pool was out of service, so that was the only disappointment. But would definitely stay here again.

Partner

10/10

Exceptional

05 Jul 2026

Jose E

Wonderful experience in all aspects, we would definitely stay here again.

10/10

Exceptional

04 Jul 2026

Fernando

The entire staff was amazing. The hostess at the restaurant was incredibly helpful when they were busy in the morning with my coffee order. She was devine and amazing. I wish I got her name.

Self

6/10

Pleasant

02 Jul 2026

Mark

Smallest hotel room I’ve had since I stayed in European budget hotel in 1982.

Self

10/10

Exceptional

30 Jun 2026

Nyoka

Great friendly staff, clean room good foid

Partner

6/10

Pleasant

30 Jun 2026

Simon

Perfect stay

Friends

10/10

Exceptional

28 Jun 2026

Mark

Had an excellent stay starting with the valet, checking in and all the staff in between. The food and staff in the restaurant was outstanding. We will be back.

Partner

10/10

Exceptional

25 Jun 2026

Antranic T

Amazing food and amazing staff

10/10

Exceptional

24 Jun 2026

Lori

Staff was great. The room was clean and so was the hotel

Family

10/10

Exceptional

23 Jun 2026

Anafrancia

Valet did a fabulous job communicating that I needed my car at 4am. Very satisfied with the service.

Business

6/10

Pleasant

21 Jun 2026

Kevin

Multiple plumbing issues. Backed up shower drain, backed up sink and toilet that flushed continually on fist use. Staff were quick to resolve the issues, however, this is not what anyone would expect from the brand or for the price. $30 “destination fee” was a way to extract more money with zero benefit.

Self

6/10

Pleasant

21 Jun 2026

Bianca

Bathrooms not as clean. Carpet torn, hair in bathrooms. Beds were uncomfortable. Bathtub was patched up. Lobby was nice clean, friendly staff.

Family

10/10

Exceptional

19 Jun 2026

Keith

Nice location. Parking is too expensive!

Partner

10/10

Exceptional

15 Jun 2026

Lou

They stay at the Westin was very nice. The hotel staff was very knowledgeable, rooms well-appointed and comfortable. We will stay again in the future.

Partner

6/10

Pleasant

13 Jun 2026

Jose

There needs to be more attention to detail. We had to switch rooms 3 times first room no AC, second room TV wasn’t functioning, third room finally fully functioning but still just like the other rooms…. Very dusty and there were ants…staff is great but hotel owners and higher up management really need to either hire more people or change the way they’re doing things.

Friends

6/10

Pleasant

10 Jun 2026

Juan

I returned to this hotel for my annual trip, having stayed here several times in the past and always remembering it as a quality property. The staff remained friendly, professional, and accommodating, and the property itself continues to have many positive qualities.

Unfortunately, this visit fell well below the standard I had come to expect. The king room I reserved was noticeably disappointing. Upon arrival, the bedding appeared less than clean, which immediately raised concerns about the room’s upkeep. Additionally, the television service was not functioning because the cables had been disconnected. While I was able to resolve the issue myself, guests should not have to troubleshoot basic room amenities during their stay.

The most significant letdown was the bathroom. It felt outdated, worn, and in need of renovation, detracting from the overall comfort and quality of the room. Not The condition of the bathroom made the accommodations feel far below what I remembered from previous visits.

What makes this especially disappointing is that I have genuinely enjoyed staying here in the past. Based on those experiences, I arrived expecting the same level of quality and attention to detail. Sadly, this stay did not deliver that experience and has left me considering other lodging options for future visits.

I hope management takes this feedback constructively, as this property has the potential to provide a much better guest experience than what I encountered during this stay.

Partner

2/10

Poor

08 Jun 2026

Letty

It was dusty dirty and the mirrors were bad and the tub had hairs from previous guest

6/10

Pleasant

08 Jun 2026

Caroline

Was there for a family event near by…changed from Marriott to Westin due to a family members insistence. Pool was not in order, rooms were tired, staff was fine..restaurant was average at best…parking cost ridiculously expensive, valet was slow, and totally regret changing from the Marriott. Location was the only benefit. For the extra expense…it was not worth it.

Partner

6/10

Pleasant

08 Jun 2026

Karen

I was frustrated because I think the phone in my room did not work, I needed help logging onto the Wi-Fi and then also calling down to get my car out of valet. And every time I dialed any number. All I got was a busy signal so there was no way to reach the staff of the property other than going downstairs and talking to them.

Self

10/10

Exceptional

04 Jun 2026

jeffrey

Nice room. Good location. Pool was being renovated but option nearby hotel.

Partner

10/10

Exceptional

04 Jun 2026

Bruce

Staff were very good.

Partner

10/10

Exceptional

03 Jun 2026

Brian

This hotel was centrally located, clean and friendly helpful stsff

Self

10/10

Exceptional

02 Jun 2026

Roy J.

Mainly the hotel was great.they where doing matainence to pool an other areas.so the pool couldn't be used

Partner

10/10

Exceptional

02 Jun 2026

Natasha

Staff was excellent

Self

8/10

Excellent

02 Jun 2026

David

Friendly and helpful staff and one of the most comfortable beds ever!

Pet

4/10

Poor

01 Jun 2026

Dorina

I purchased a package at Westin with breakfast included for two. I like to start my day and not look for place to eat. We stayed at the hotel for 1 night and were eager to begin our day. When we came to the dining room we were informed that our breakast will cost us in the area of $60! We showed our reservation that we made through expedia and were informed that it is the hotel police and that we have to deal with the front desk, nothing we said made any difference. I thought that to pay for a plate ( it was not even continental breakfast) of eggs and half cooked potatoes and a plate of salmon and bagel combined total over $80 ( together with what we already paid to Expedia) was to say the least a bit much. My husband got a little upset and told me to pay whatever and start our day. We did not come here to argue and waist time instead of going to Huntington Botanical gardens. At the end of our breakfast we were told that the charge will be something around $13. Why $13 I dont know. We signed the receipt and left tips in cash not wanting to punish the server. I went to the front desk where I showed them my reservation that I made with Expedia and they did confirm that it stated that breakfast was included BUT it was the policy of the hotel that even to their high level clients they only gave #30. After a long \"discussion\" they agreed to remove the charge. I do not trust them to do since they did not honor the contract in the 1st place. It a SCAM reserve elsewhere.

Partner

10/10

Exceptional

31 May 2026

Kenneth

Great time

Partner

8/10

Excellent

28 May 2026

ROBERT

There was some construction type work and the noise woke me up and was annoying.
Other than that everything was good.
Breakfast in the on-site restaurant was amazing. That alone made the stay great.

Partner

4/10

Poor

25 May 2026

Victoria

Room was outdated. AC did not work so the whole time we were sweating, felt horrible. We told front desk about it and all they were able to do was send us a fan. Disappointed..

Friends

8/10

Excellent

24 May 2026

porfirio

The place is very clean and staffs were very helpful.

Family

10/10

Exceptional

24 May 2026

Rachel

Staff was amazing

Friends

10/10

Exceptional

22 May 2026

Whitney

Stayed here for two nights. Staff are very friendly. Lemon water offered in the lobby, basic amenities, and they will hold your luggage if you arrive early or need to leave later in the day after check out. Room was a decent size. I was able to check in a little early, but had to switch rooms from king size to two double beds since that was what was available, at no extra charge, which I didn’t mind.

Business Self

10/10

Exceptional

20 May 2026

Marco

Clean room and quiet

Partner

10/10

Exceptional

10 May 2026

Lori

Very nice place. Clean and conveniently located.

Partner

10/10

Exceptional

09 May 2026

paul

Overall great place to stay

Friends

6/10

Pleasant

06 May 2026

Evan

Pool under repair but wasnt communicated until check in, construction site in the lobby. Staff did the best they could

2/10

Poor

04 May 2026

Leilani

Unfortunately the front desk staff could not find my sister in laws reservation under her name, she was. left waiting in the lobby for over an hour with a newborn, so I thought I made an error and booked a second room only to find that they now had two rooms under her name. incompetent staff with no apology for their severe error.

Family_with_children

6/10

Pleasant

03 May 2026

Tracey S.

A little run down and low grill. Not my memory of the quality I expect d from westing.

10/10

Exceptional

30 Apr 2026

Leyla

The check in experience was excellent. Who helped me at the front desk was My, he was lovely and very informative! The restaurant and bar had fantastic food options with a great staff as well!

10/10

Exceptional

29 Apr 2026

Ken

Great location and helpful staff

Partner

6/10

Pleasant

28 Apr 2026

Pamela

We had a nice room and the bed was very comfortable, with four pillows and a nice down comforter. There were some issues with our room, though. The bathroom door was difficult to close and some of the paint had been scraped off because of poor alignment. The outlets between the beds did not work. The outlets inside the bathroom did not work either. When we went to checkout, I had been charged $5.42 for making coffee inside the room. The person at the front desk removed the charge. Then, after checking out and leaving, our credit card was charged $9.95. Apparently, housekeeping said that we used a bottle of Fiji water that we did not use. What is going on with housekeeping at this Westin? The beds were comfortable and nice, but the rest was not okay.

Partner

4/10

Poor

27 Apr 2026

William

It appears that this property is struggling with very visible challenges - primarily in both services and personnel. Our stay was a single overnight, midweek, and we had pre-paid for a king room. When we arrived, we (and about 4 other guests parties) found that not only was there no one at the front desk to check us in, but also no one on the first floor - at all - to help us. It became so absurd that I picked up the phone behind the front desk, and when I reached a hotel operator and told her that we were all awaiting check-in and no one was there, she hung up. Once checked in, we went to our room and found it was a double queen room. I went back to the front desk, and now waited in line again, and reported that we had erroneously been given a double queen. Their response? I'm sorry but the hotel is sold out! I brought to their attention that I had in fact PREPAID for a king room and it was in fact our Anniversary Weekend. The fun was just beginning... They found us an \"accessible\" king room (which was fine, but hopefully the \"fully booked\" hotel didn't have guests with disabilities who truly needed the ammenities), but could find anyone to help us with our bags. So, we found an unattended cart in the carport and schlepped our bags ourselves. The same treatment the next day: no one answered our call for bell service -- or a call for the valet overnight parking. And single-ply TP in the bathroom? Don't get me started. Overall, a very unsatisfactory experience.

Partner

10/10

Exceptional

23 Apr 2026

Robert

Nice and a great location

Partner

10/10

Exceptional

20 Apr 2026

Paul

Over all great stay. Walkable to good coffee or food spots. Love the gym!

Business Friends

10/10

Exceptional

12 Apr 2026

Alex

Pool was closed and it took forever to have breakfast. For the rest it was very good

Family_with_children

10/10

Exceptional

12 Apr 2026

Sara

This property is convenient to downtown Pasadena which is amazing. Great bed too! It has a beautiful outdoor courtyard.

2/10

Poor

07 Apr 2026

Katie

We received an email after booking saying the pool was closed, and tried to cancel immediately. I called Hotels.com who told me they couldn’t reach the property to cancel but would keep trying. I also tried to call the hotel directly and was hung up on twice before I gave up.

10/10

Exceptional

06 Apr 2026

Stephen

Wonderful place to stay

10/10

Exceptional

04 Apr 2026

Auburn

Room was clean . Staff was helpful and extremely friendly. I can’t wait to return for another stay

Self

10/10

Exceptional

25 Mar 2026

Princess Geneva

The property was clean well maintained. The check in experience was Amazing the gentleman who checked us in was Exceptional with his customer service skills. Even though we didnt use housekeeping for our stay the ladies who were cleaning on our floor were getting it done and friendly and smiling. We called the front desk due to issues with our AC and they sent up a wonderful gentleman who actually took time to clean the screens amd explain how it worked we were impressed by his kindness and the extra work he did. The staff were great and ooh not to forget the bartender who suggested the chicken 🌮 she was great. All in all we were very 😊. The only issues that were frustrating were the scaffolding outside our window and the fact that the pool was unavailable which is why we choose your hotel. We plan on traveling back in a month so that Princess Geneva will be closer to her speaking with James Beard foundation.

Business

8/10

Excellent

20 Mar 2026

colin

All good. A bit disappointed that breakfast was not included, but could have been depending on who the booking third party was used, according to the hotel clerk. Parking was expensive too. But staff was courteous and room clean

Partner

10/10

Exceptional

18 Mar 2026

Viesna

Sunbeams (spelling) was one of the best hostess you could ask for. She was amazing during the checkin process

8/10

Excellent

10 Mar 2026

William

The food was terrible

Partner

10/10

Exceptional

08 Mar 2026

Ross

The room and property were very clean and all the staff were very friendly and helpful.

8/10

Excellent

05 Mar 2026

Norman

The property is in a great location, a bit dated and the first room we stayed in had some maintenance issues such as a sticky bathroom door and a little noisy.
We checked out and spent a night in San Diego. When we returned we got a much better room higher up in the building. It had good views and no sticky bathroom door 👍

Partner

10/10

Exceptional

03 Mar 2026

Johnny

Excellent service!

10/10

Exceptional

03 Mar 2026

Holly

The hotel overall was beautiful and clean! The room was comfy and clean. My only suggestion would be to decrease the amount of air freshener in the lobby. It hits you in the face when you walk in and can be overwhelming. I have respiratory problems and the scent was so strong it was irritating my lungs. Overall, really loved this hotel.
One more suggestion, the fitness center and some of the machines need a good cleaning. The floor needed to be swept and mopped and the treadmills were dirty.

Friends_and_family Friends

2/10

Poor

02 Mar 2026

Christine

The lack of transparency on the amenities was absolutely horrendous

6/10

Pleasant

01 Mar 2026

Kristen

We had read about the ongoing onsite construction before arriving and were prepared for some minor inconveniences related to that. However, the construction ended up being the least of our concerns. The real issue was the overall condition of the hotel, which felt extremely run down and in need of significant updates.

The room had a noticeable musty odor upon entering, which unfortunately lingered throughout our stay. It gave the impression that the space had not been properly ventilated or refreshed in quite some time. The room itself was also much smaller than expected, with very limited space to move around or store luggage comfortably. In addition, it felt quite dark and somewhat dreary. Natural light was minimal.

Basic conveniences were also lacking. A microwave in the room would have been very helpful, especially for longer stays or for reheating leftovers, but none was provided. Small amenities like this can make a big difference in overall comfort.

One bright spot during our stay was the shower. The water pressure was excellent and easily the highlight of the room. Unfortunately, that was not enough to outweigh the other shortcomings.

Overall, while we anticipated some disruption from construction, we did not expect the property itself to feel so worn and outdated.

Partner

10/10

Exceptional

23 Feb 2026

Jesus

Clean rooms super friendly and helpful staff

Partner

6/10

Pleasant

22 Feb 2026

David

Room was ok but a bit dated. Only supplies like water bottles and glasses for a single person. Couldn't get it warm enough.

Family

4/10

Poor

18 Feb 2026

chinh

there is leaking at the foot of the toilet.
It take quite a while for the staff to fulfil guest's request(some tea bags

Family

4/10

Poor

17 Feb 2026

Benito

My room have a lot of poor maintenance. Rip curtain and carpet partly loose thread.
It takes two phone call and a visit to front office to ask for pair of slippers. and about one hour to deliver two pair of slippers

Leisure Family

10/10

Exceptional

16 Feb 2026

Therese

If I could give this hotel more stars, I would. I lost my mother in the early morning of the day I checked in. I had not slept in over 28 hours and decided I would go to the hotel at 9:30 in the morning. I explained what was going on, and Reginald was so accommodating and helpful. They let me check in 6 hours early with no additional charge! The room was very nice and clean and all the staff were so nice. Thank you again for what you did for me that day.

Partner

2/10

Poor

15 Feb 2026

Angel

The hotel didn’t disclose they would have a water shut off during my stay at the Westin Pasadena. Very nice hotel. But they didn’t offer any type of accommodation or some type of reimbursement. The stay was pricy and for the water to be shut off during a select few hours and the water being brown. Felt very disappointed. I wouldn’t mind staying here again but it is unfortunate about the water situation and the water being brown.

Business Self

6/10

Pleasant

14 Feb 2026

Steven

I paid for an extra day in room. I talked to the desk clerk, and was told the room will be cleaned and towelsreplaced, but they weren’t at the call and have it replaced

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Gary

Staff was great, nice place, hard to beat Pasadena

Leisure Partner

10/10

Exceptional

09 Feb 2026

Steven

Yes, the room was clean and the staff was nice