GreenTree Pasadena Inn

6/10

Pleasant

20 Mar 2026

Jessie

Everything was great, but our AC did not seem to work too well. It took a while for it to get cold in the room

Partner

10/10

Exceptional

16 Mar 2026

Robert

Everything was good and really appreciate the late check-out accomodation.

Self

10/10

Exceptional

14 Mar 2026

Destiny

Room was clean

Family

8/10

Excellent

11 Mar 2026

Laura

Staff in the lobby are super nice and attentive. Some hiccups with the electrical in the room but managed. Room was clean and plenty of towels.

Family

4/10

Poor

10 Mar 2026

LINDA

This hotel has really slipped downward. Toilets run constantly, rooms smell like urine, repairs are shoddy, and the place feels greasy and filthy. We have gone there for years, but will NOT stay there again.

Partner

10/10

Exceptional

03 Mar 2026

Constance

Clean room , amazing staff .

Self

10/10

Exceptional

21 Feb 2026

Sanjay

Clean spacious room. Excellent location.

8/10

Excellent

20 Feb 2026

Cindy

Location was close to everything. Cleanliness could be better but we only stayed 1 night so not bad for a quick trip.

Partner

8/10

Excellent

20 Feb 2026

Joselyne

Room was nice and clean but the shower barely drained. Pretty good besides that

Self

6/10

Pleasant

19 Feb 2026

Lori

It was fine. Just fine. The water wouldn't really ever get hot. We booked a room with a sofa in it - but didn't get a sofa..It was clean. The parking was good. Fine is definitely the word.

Family

2/10

Poor

18 Feb 2026

Anais

The breakfast kitchen was not open, we only got cereal, milk or coffee and fruits they had to go only. The hotel its not in good condition, the towels were dirty and had stain, the room had a horrible smell. The people next to us were making a lot of noise and it was a scary night for me because I was with my family. Sorry but I will not recommend this Motel it was a disaster!

Family_with_children

4/10

Poor

17 Feb 2026

London

There wasn’t any hot breakfast like stated on the booking site. DO NOT USE TRIVAGO. They will not actually take the deposit and you will need to be ready to pay full price at property. Room is clean and staff is friendly.

Partner

4/10

Poor

16 Feb 2026

Habib

That was as advertised. Bathroom and shower was not clean.The conditioner container was empty. Hair dryer didn’t work per power outlet issues. Sink was smelly. Breakfast was not compatible with advertising list.
Parking spots were good and enough. Staff were friendly and helpful.

Leisure Family

10/10

Exceptional

16 Feb 2026

Timothy

The room was clean, the bed very comfortable, the staff members were pleasant.

Leisure Family

6/10

Pleasant

15 Feb 2026

Holly

Façad and cleanliness, the place is like putting makeup on a pig. But this is perfect for a last minute stay, the amenities are nice, and I felt relatively safe as a woman travelling alone. Decent number of channels, grab and go breakfast is perfect, but the cleaning is like when a man has you over for the first time. He did his best but you can see the spots

Business_and_leisure Self

2/10

Poor

15 Feb 2026

Frank

No hot breakfast as advertised. Renovating dining area due to water damage. Not communicated of not having a hot breakfast at booking or check-in. Toilet was clogged for first 4 hours. Fixed later in the evening. Shower drain clogged due to hair. Complex reeked of cannabis in the evening hours. Not recommended at all. No compensation offered for any of the inconveniences.

Business Family

10/10

Exceptional

05 Feb 2026

Jason

Really nice joint. Staff was amazing and the free complementary breakfast is die for. 4 thumbs up.

Business Family_with_children

10/10

Exceptional

03 Feb 2026

Joe

it was a nice place with good workers and very helpful

10/10

Exceptional

30 Jan 2026

Bill

The staff was courteous, the room was clean, affordable and convenient to the convention center.

10/10

Exceptional

24 Jan 2026

Jaime

Great

2/10

Poor

21 Jan 2026

Nathanael

Moldy shower, filthy floors, torn shade with broken mechanism anyway and did not cover the window, maid service was set for every THIRD day, clean linen and more than 2 towels required special request. Desk unmanned for long periods. Phone to outside was dysfunctional. One chair. TV service incomprehensible. Mystery extra $50 charge appeared on bill. Price should have been $29 a night.

6/10

Pleasant

19 Jan 2026

Dita

Great location, but the room was less than stellar. Curtains were dirty and there was water damage all over the walls and ceiling in the bathroom. The room was clean, but overall condition not great

Friends_and_family Family

8/10

Excellent

17 Jan 2026

Jennifer E

Clean room and good customer service.

10/10

Exceptional

15 Jan 2026

Michele

The woman who checked us in was fantastic.

10/10

Exceptional

15 Jan 2026

Charles

Fast, easy check-in. Clean room. Whole Foods store basically across the street. Plenty of parking. Good place to stay for the occasional appearance before the Ninth Circuit Court of Appeals.

Business Self

6/10

Pleasant

13 Jan 2026

Joshua

Everything was fine except they said they had full hot breakfast and instead they had grab and go muffins. They should have updated to indicate that as the breakfast was a factor in picking this hotel.

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

Melissa

It was clean

Partner

4/10

Poor

02 Jan 2026

Patricia

Room as large, bed was comfortable and location was good, but walls were thin, bathroom amenities (shampoo, etc.) were watery, and there was mould in the bathroom.

Leisure Partner

2/10

Poor

28 Dec 2025

Keenan

I was disappointed with the condition of the room compared to what was advertised
. The bed feels like a king sized mattress placed on a queen size frame which makes the bed flipping out on both side of the bed. The window shade is damaged and one of the drawers is missing on the left side and even found a sock left behind on right drawer. It shows the room was cleaned properly before my stay The photo online made the hotel and rooms appear much nicer than what I walk into. Unfortunately the actual doesn’t match the advertisement. I also read the reviews from 1-3 years ago and nothing has improved ever since. I also read their reaction to those review with word “we are strive to improve” but nothing has changed ever since. We do not recommend anyone to book this hotel.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Bryan

Comfortable bed and great shower pressure

Leisure Partner

10/10

Exceptional

17 Dec 2025

Dennis

Clean, great value! Good free breakfast, didn't get to use the pool but looks clean!

10/10

Exceptional

16 Dec 2025

William

Everything was great

4/10

Poor

15 Dec 2025

Catherine

Check-in was horrible. The staff couldn't find our reservation because he had \"given it to someone else.\" The room was gross, dirty, floors were disgusting. My socks turned BLACK in the two minutes I had my shoes off to find my slippers in my bag.

10/10

Exceptional

14 Dec 2025

Verna

Yes, I liked my room, breakfast & all the amenities. great location to Old Town and local transportation. I would stay there again, thank you!!

6/10

Pleasant

11 Dec 2025

Iva

The bathroom light went out and maintenance claimed to fix it, but it continued to not work. That aside, the staff was friendly and let us move to another room. The rooms themselves were spacious and in fair condition. Lobby and breakfast area were nice.

Leisure Friends

6/10

Pleasant

10 Dec 2025

Charles

This is just a bare bones places if you are c looking you something adequate and nothing special.

The breakfast is HORRIBLE! The eggs and potatoes were cold. Go get breakfast elsewhere.

4/10

Poor

29 Nov 2025

Hannah

The pictures of the room didn’t match the room we were in. One of the things was a couch. There was no place to sit, other than the bed. We called and asked but they said they j ok it had one couch and that room was already taken.

Leisure Family_with_children

8/10

Excellent

27 Nov 2025

Anadi

Had a good stay at this property. Was there just for 1 night. Staff was helpful.

Leisure Family

6/10

Pleasant

25 Nov 2025

Sara

The staff was amazing but our reservation was not in the system when we showed up so we had to wait for about an hour. And the room had a very unpleasant smell.

6/10

Pleasant

24 Nov 2025

Natasha

It's an older hotel. Don't expect much. Good place to just spend the night sad leave the next morning.

Leisure Friends

10/10

Exceptional

22 Nov 2025

Brooke

Unknown

Business

4/10

Poor

21 Nov 2025

Timothy

Even on the first night I wasn't happy with the cleanliness. The stained bath, weird smell in the room and brown stains between the shower tiles. I requested an early checkout, but neither Ebookers nor Greentree agreed. I bought my own sheets, towel and slippers and toughed it out. Lesson learned. Won't be back. PS On the plus side; Good location, solid wifi and free parking.

6/10

Pleasant

11 Nov 2025

Casey

Good location and comfortable beds but also some unprofessional touches, like a coffee maker stacked on a microwave stacked on a refrigerator sending three electrical cords to only two outlets -- which appear to have blown a fuse causing the non-functioning refrigerator to leak water on the floor. Also the breakfast service didn't anticipate a sold-out hotel on a Sunday morning and ran out of everything. They also have The Epoch Times in the waiting room, which is kinda creepy if you know The Epoch Times story. Staff is friendly if not exactly buttoned-up.

Friends_and_family Friends

10/10

Exceptional

10 Nov 2025

Nina

Clean and free parking.

10/10

Exceptional

10 Nov 2025

Matthew

Great place. Clean. Quiet. Lots of eating options in the area. It was also walking distance from my destination.

10/10

Exceptional

08 Nov 2025

Jacob

Staff was super nice and informative when i asked about the loyalty program he explained it in detail overall 10/10

Leisure Friends

10/10

Exceptional

07 Nov 2025

Karina

Great location and staff was nice

10/10

Exceptional

06 Nov 2025

Kathy

Clean room, nice staff, decent breakfast, and free parking.

Leisure Self

2/10

Poor

03 Nov 2025

Daniel

They didn’t give me a refund despite my following procedure/policy

8/10

Excellent

01 Nov 2025

Stephanie

Room had dirty curtains, but overall was clean and spaceous.

Parking was great!

Staff was nice and easy to talk to.

Breakfast ended earlier than I personally would have liked, but I'm not normally awake before 9am.

Great location and decent pricing.

Felt safe, had nearby food locations for restaurants and grocery locations.

Overall a good place to stay- would go here again!

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Marilyn

Didn’t stay. Room unsuitable for 2 women. Bed and one chair.

Friends_and_family Friends

8/10

Excellent

20 Oct 2025

Glen

all was good for what it was and what I needed

all was good for what it was and what I needed, a place close to the convention center wit a friendly staff for a late check in and an early departure

Business

8/10

Excellent

20 Oct 2025

Rodney

Basically, the only problem I had was the food was cold. Potatoes were not warm. The eggs were not the warmest either. They also ran out of waffle mix and syrup. But I will say I am very much like the property itself. And everybody you have work in there are amazing very helpful with any questions you may have and always had a smile.

Leisure Family_with_children

4/10

Poor

17 Oct 2025

Lynne

The price of this property is vastly unequal to the quality of the property. \"security\" for the pool was to reach through a fence and turn the handle from the inside. The window shades were tattered and shredded; there were no drapes. The toilet paper roll fell off the holder which swung back and forth on the wall. The staff were very helpful but the state of the property is such that we will not stay there again, despite the good location.

8/10

Excellent

15 Oct 2025

Keith

Great stay. Walkable to Old Town.

We stayed 2 nights. Our corner room was very spacious with a fridge and microwave. Free parking was handy as the location is conveniently walkable to Old Town. Housekeeping must be upon request as our room was not cleaned while we were out. This was okay for us as we asked for fresh towels. We would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Manu

Green tree

Amazing front desk

6/10

Pleasant

13 Sep 2025

Paul

beds were ok

6/10

Pleasant

10 Sep 2025

Carey

OK in a pinch

Staff were friendly but not equipped to deal with people checking in. Lobby was full of people waiting and using the pool and a line quickly grew out the door. I was given keys to a room that wasn’t ready, then a key that didn’t work and had to cut through the crowd each time. Room was comfortable and quiet but was in need of a serious upgrade. Bathroom door squeaked loudly and wouldn’t close. Had to use a shoe as a door stop. Moulding in bathroom was falling off, exposing mold.

Partner

2/10

Poor

08 Sep 2025

Vanessa

This place is not what the pictures make it seem. We couldn’t check in at 2p bc it was early which was fine but we got back at 4pm had to wait 46 minutes to be given the room keys. The room with two queens wasn’t clean yet. We had 5 people check in after us with single beds. It was just chaos. The blind was torn and has duct tape,food packets in the drawer, and cutlery. The grout and drain were disgusting in the restroom. The floors were dirty all outside and in the halls. It needed to be vacuumed. This place needs an overhaul.

Leisure Friends

10/10

Exceptional

08 Sep 2025

Chad

Green Tree is a great hotel

The staff was great, rooms were very clean and and comfortable, would 100 percent stay there again.

Self

6/10

Pleasant

08 Sep 2025

Atlantis

Ehh..but I’d stay again.

There was a pool. The bed was nice and clean. The rooms seemed half way updated with a microwave, fridge and coffee maker. However there was gum stuck to the side of my nightstand that wasn’t cleaned, the trim in the bathroom was coming off, the electrical strip on the side of the bed was loose and the toiletries in the shower seemed watered down. The breakfast was left to be desired and the room where it was had maintenance issues as well, like the cupboards were hanging off the hinge in places. We were there for 2 nights for a concert. It is in a great walkable location. I give it 3 stars for the maintenance issues and lack of attention to detail with updates. However the staff was very personable and friendly. There is a wholefoods accross the street where we ended up getting our coffee and breakfast. Despite the 3 stars, I didn’t feel dirty. I would stay here again, especially if there was another rose bowl event. It was just a bit pricey for the 3 stars, could have been because of the event.

Partner

8/10

Excellent

02 Sep 2025

Verified traveler

Recommended for short stay

Hotel was convenient, clean, spacious and affordable. Staff was helpful and the included breakfast was nice to have (nothing fancy but the basics were covered). Short walk to a variety of places. We stayed for 1 night only as we were seeing a show at the Rose bowl and didn't want to drive back to Los Angeles with the 60-80k crowd. Met all of our needs.

Friends_and_family Friends

2/10

Poor

23 Aug 2025

Marlene

The images did not match at all to what the rooms actually looked like.
Our room door had a dent in it as if someone tried breaking in. Inside the blind were ripped, the room looked dirty, the dresser handle had what looked like dried blood that stained my hand when I tried to open it. The molding was coming off, the mini fridge door also had a dent as if someone hit it hard. And last but not least... BED BUGSSSSS. By far the worst room I habe booked.
Save your time, money, and sanity by not booking a room here.

10/10

Exceptional

23 Aug 2025

Kevin

Location was near civic center..
Staff was very friendly.. if i had any kind of issue,, it would be that there is NO safty bar to get in & out of tub/shower.. 2 safty bars around toilet, but nothing where one is needed most, the wet bathtub!!

Self

10/10

Exceptional

22 Aug 2025

Fernando

Breakfast was on the second floor and pool is right in the middle

Business Family_with_children

10/10

Exceptional

12 Aug 2025

Pamela

Great Location and Super Happy with my Stay here

I appreciated the updated furniture and bathroom counter/sink...the bed was very comfortable...I loved the Luxury-Vinyl floors (as opposed to gross carpet)...and the pool was awesome! Jennifer at the front desk was super when I arrived earlier than check in, and let me leave my suitcase and gave great directions to some close by coffee shops. Overall it was a great little stay. the window pull-down blind was tacky and old but otherwise everything was great! Oh, and breakfast was very nice as well! Loved the breakfast room!

Friends_and_family Family

2/10

Poor

09 Aug 2025

Deanna

The room had a really funky smell from whatever they cleaned with. The grout in the bathroom was all moldy. The carpets in hallway were full of paint and filthy. Limited seating at the pool. The breakfast selections were very limited definitely not a custom upgraded breakfast. We checked out early and changed hotels

Leisure Family

10/10

Exceptional

08 Aug 2025

Timothy

Another chair in the room would be nice.

Leisure Family

10/10

Exceptional

06 Aug 2025

Lanafaye

Nice place

10/10

Exceptional

04 Aug 2025

Lawrence

Small town feel in historic Pasadena. The beach boys, the TV show Route 66.

Self

10/10

Exceptional

04 Aug 2025

Vahan

No

4/10

Poor

25 Jul 2025

robert

the pull for the bath to shower was broken. luckily I had a tool to get it to work. the soap pump was broken and could not fix. very, very noisy parrots in the morning. like crazy loud.

Business Self

8/10

Excellent

23 Jul 2025

Exchael

Great location. Whole Foods walkable distance. Fast check in and check out. Friendly attentive staff. Rooms are ok, nothing fancy but spacious and overall clean.

Leisure Family

4/10

Poor

23 Jul 2025

Rebecca

Advertised had laundry on property. Just an empty room. No appliances even though said guest laundry and hours of operation. Plaster in room poorly done painted poorly

Leisure Partner

10/10

Exceptional

21 Jul 2025

Angelica

Convenient and quiet , walkable to many popular areas in Pasadena and the hospital if needed

Business Self

6/10

Pleasant

21 Jul 2025

Christine

Bed was dirty. Pulled off the sheets and blanket and pillows and just used my own that I had in the car. Shower curtain looked crazy dirty. Bed was also terribly terribly uncomfortable. I’m torn because the customer service was great when checking in and out.

Partner

10/10

Exceptional

15 Jul 2025

Patricia

mm

6/10

Pleasant

14 Jul 2025

Kevin

Good location but not great standards

This isn't a bad hotel but the pool was closed without apology, and yet we were still charged the 'resort' fee of 12 dollars, which is supposedly for extra facilities like the pool and the wifi. We weren't offered a wifi password on entry, only finding out you just had to ask after it was too late, and we also were unaware there was a free grab and go breakfast, so communication isn't great.

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Miriam

The front desk check in clerk was very polite, attentive and professional and well presented.

4/10

Poor

25 Jun 2025

Antonella

Disappointing Stay - Not Worth the Price

I stayed here over the weekend and was very disappointed with the cleanliness of the hotel. My room was not clean upon arrival, I found salt and hair on the sheets, and the floors hadn’t been cleaned. I asked to change rooms, but the other rooms were just as dirty or worse. Common areas like the stairs were also neglected.

The breakfast was minimal, ran out quickly, and had very limited seating. I didn’t use the pool because I doubted the overall cleanliness of the place.

The only positives were the friendly staff and the safe location, but unfortunately, these don’t make up for how unhygienic the hotel felt, especially considering the high price per night. Cleanliness should be a basic standard. I would not stay here again.

Leisure

2/10

Poor

15 Jun 2025

Chiquita

Misleading, Unsanitary, and Poorly Managed – Avoid

I reserved two rooms with two queen beds each through Hotels.com. Upon arrival, the front desk claimed they had no record of my reservation—even after I showed them my confirmation. Eventually, they “found” a reservation but said it was only for one king room. Their solution? I could just pay them directly and handle the issue with Hotels.com myself. No assistance, no accountability—just an upsell under pressure. It felt like a scam, but we had no other option at that hour.
The staff was unhelpful and dismissive from the start. Every reasonable request was met with a hard “no.” The property itself was in horrendous condition: the common areas, rooms, and even the parking lot were filthy. Mold, urine odors, broken toilets, burned-out outlets, and dim lighting were the norm. Our room had stained sheets and towels, so we bought our own from Walmart and threw them away after the stay
The complimentary breakfast was a health hazard: dirty serving areas, reused utensils, overflowing trash, and barely warm powdered eggs and fake meat. Even the coffee was watered down. The pool? Disgusting—filled with floating trash, articles of clothing, and even a shoe at the bottom. Only one dirty table, and clearly not maintained or treated.
The hotel’s “policies” seemed to change at random depending on who you spoke to. Ice was only available by request at the front desk, but staff frequently refused, saying they were “too busy.”
Overall, this place was unsanitary, mismanaged, and downright bad.

Friends_and_family Family

6/10

Pleasant

02 Jun 2025

Rachel

The location was convenient since there is a train station, and Whole Foods and Trader Joes within two blocks. Our room was very spacious for 4 people, but had a strong musty smell (likely from the AC unit). However if we kept the windows open, it would be loud from people walking by or cars on the street.

Leisure Friends

10/10

Exceptional

30 May 2025

Joanna

We stay at this hotel every summer! We love the Green Tree!!! So close to the metro line and Whole Foods right across the street! Awesome!!!!

Leisure Partner

6/10

Pleasant

28 May 2025

Erika

A Place to Sleep

This hotel served its purpose. The bed was comfortable and the front desk was friendly and competent. Though the pictures look fun- the hotel itself is just so-so. Plus's: free parking, breakfast included (but we didn't partake so no feedback there), the bed was very comfortable. It's a no frills, stripped down place. I'd go again if I had to, but would prefer to find something a bit nicer.

Partner

6/10

Pleasant

28 May 2025

Erika

When I arrived for check in the staff wasn’t ready for us , but the next day there was a different person and she was great, the pool was closed by a inspector , the elevator was pretty old , but the room had great space the beds and room where nice and clean, except for the bathroom it needed deep cleaning, but had free parking

Leisure Family

10/10

Exceptional

25 May 2025

Dalinda

Very impressed, clean and comfortable room, also the property is beautiful and situated on a good area

Leisure

8/10

Excellent

24 May 2025

Christa

Although the room was clean, updated and quite comfortable, the inn is understaffed. It took several attempts to get a staff person to attend to something that needed fixed. At checkout, there was no one at the desk to serve the many waiting customers who needed to check out. If they can’t have enough staff for this purpose they should have a virtual or contact-less system.

Leisure Self

2/10

Poor

19 May 2025

Elizabeth

no aceptan zelle , página online es malísima y me hicieron un cobro el cual no hice de la pagina y tampoco tuve número de confirmación.

Family

4/10

Poor

12 May 2025

Jeff

1st Room had a broken toilet seat, 2nd room had a joint and a lighter left in the bedside drawer. Do they even clean the rooms?

8/10

Excellent

10 May 2025

GABRIELLE

Great location

Stay was good only set back is the bathroom was literally by the beds but it’s alright beds were comfy great location

Friends_and_family Family

10/10

Exceptional

08 May 2025

J. Cory

Very quiet very clean

8/10

Excellent

08 May 2025

Frank

Dirty floors

The room floor was dirty but otherwise it was clean

Friends_and_family Family

8/10

Excellent

04 May 2025

Jill

Cheap little place for a quick night in Pasadena. Easy to park, breakfast provided, reasonable room for price.

Leisure

10/10

Exceptional

04 May 2025

Alicia

Meets expectations

Great value hotel in Pasadena. Met expectations. Very clean and in a great location.

Friends_and_family Friends

8/10

Excellent

03 May 2025

Breanna

The room itself was very nice and clean, parking was easy and convenient, and the staff were helpful and friendly. Breakfast options were very limited though and often out of items even though I got there on the earlier end each day. I also would have preferred more frequent room cleaning.

Business Self

8/10

Excellent

30 Apr 2025

ross

Was perfect for going to Rose Bowl.

6/10

Pleasant

24 Apr 2025

Quincy

staff was great the bathroom had mold damage on the floorboards.

Business

8/10

Excellent

22 Apr 2025

ursula

we have stayed here multiple times- breakfast is available until 9.30 but food and coffee is out before that..
weekends hot foods same thing -out for later guests.( some days there is fruit other days nothing ( very inconsistent )
we love location and staff …
the rooms are spacious clean ( you need to request room service if you want it)
parking is excellent

Business Partner

8/10

Excellent

20 Apr 2025

Sandra

All in all everything was good. The breakfast was sub par. Ran out of coffee and juice. Had to reheat food in microwave. The room was good, missing a toile paper roller. I know it might sound petty but could have been better. We would stay again.

Friends_and_family Family

10/10

Exceptional

14 Apr 2025

Stella

The bread the bed was very nice I like the the clerk and it was all right

Business Family