Courtyard by Marriott Los Angeles Pasadena/Old Tow

8/10

Excellent

10 Mar 2026

Michael

Fridge but no microwave, bathroom had faint sulphur smell emanating from the water.
Staff was excellent and attentive. Location is outstanding amongst great restaurants and shopping.

Family

10/10

Exceptional

08 Mar 2026

Mary Ann

Location was ideal for our journey. Staff were very helpful, bar and breakfast area large and comfortable for our needs.

Family

10/10

Exceptional

01 Mar 2026

susan

spotless room and friendly staff

Friends

10/10

Exceptional

25 Feb 2026

Keither

Enjoyed my stay

8/10

Excellent

24 Feb 2026

Dara

The gym was clean and well equipped. The sitting area in the lobby was very nice and happy hour at the bar was much cheaper and worth it.

Friends

8/10

Excellent

23 Feb 2026

Francis

I was nicely welcomed upon arrival. The location was great for access to Pasadena and the Rose Bowl location. Amenities and common areas were good.

Family

6/10

Pleasant

22 Feb 2026

Jessica

The rooms were okay but not great. No drawers or anything to put our stuff away, so we had to live out of our suitcase which was not ideal. The beds were way too soft so we couldn’t get a good night’s sleep. The staff was very nice and the rooms did seem clean. The breakfast was not great - very few options which I thought was odd since they had a full menu for dinner and the dinner was okay. All in all It was not terrible but not great and there are lots of other options in the area so I probably wouldn’t stay there again.

Family_with_children

10/10

Exceptional

22 Feb 2026

Dwight

Clean room comfortable bed

8/10

Excellent

22 Feb 2026

Lisa

Staff were all great. Really wish there was a microwave in the rooms. One bed was pushed really close to the wall so was hard to get into the bed.

Family_with_children

10/10

Exceptional

21 Feb 2026

Jaime

Really good hotel

8/10

Excellent

20 Feb 2026

Charles

Clean and comfortable. We were there for 8 night, so it was a challenge to become comfortable since they do not have dressers to place our clothing. We were living out of our suitcases!

8/10

Excellent

17 Feb 2026

Maria

Great location

Leisure Family

8/10

Excellent

16 Feb 2026

Rohit

Room was clean, staff were friendly and helpful.

Leisure Family_with_children

2/10

Poor

16 Feb 2026

Taylor

I put the incorrect date due to my Dad's death and you were unable to accommodate during this difficult time.

10/10

Exceptional

16 Feb 2026

Franc

Great room
Great service
Thanks for the hour early check-in
It was a huge help!

Business

10/10

Exceptional

15 Feb 2026

Davion

Minus the fire alarm going off at 8:30am the whole stay was great

Leisure Partner

8/10

Excellent

09 Feb 2026

Noushin

The hotel accommodated to change the room to a pool side and I was pleased because the room initially assigned was street side and noisy, the front desk person and manager were nice and helpful

Business_and_leisure Family

4/10

Poor

06 Feb 2026

John

Shower took 20 minutes to deliver lukewarm water! Also, please put a safe in the room.

Business

10/10

Exceptional

01 Feb 2026

Malaika

Clean room

8/10

Excellent

25 Jan 2026

Kate

Location location. Access to Central Pasadena was great.

10/10

Exceptional

23 Jan 2026

Wes

The front desk ladies were SO helpful. Gym was well equipped and my housekeeper was the best. 10/10 all around!

Friends_and_family Friends

10/10

Exceptional

21 Jan 2026

Christopher

Clean and well maintained room, restaurant on site and snacks available for purchase at check in area. Parking was inexpensive and had very easy room access on any floor. Parking felt safe.

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Vincent

The room was clean.

10/10

Exceptional

20 Jan 2026

geralyn

The room was very clean and quiet. Housekeeping came by every day for towels, etc. The staff members were always friendly and helpful. Great location for walking to Old Town.

Leisure Self

10/10

Exceptional

18 Jan 2026

Mariah

The staff was kind and helpful and always greeted us on our way in and out of the hotel lobby. Parking was great and close to the room! The room was clean and spacious for the two of us. We did have our window facing the street but didn’t hear much traffic. There’s lots of restaurants in walking distance which made for a great stay. Would definitely consider this hotel again.

Partner

10/10

Exceptional

18 Jan 2026

Walter

Clean room and bathroom. Great staff at checking in.

Leisure Family

8/10

Excellent

17 Jan 2026

Scott E

My experience didn't start well, because they first sent me to a room that was already occupied. By the time I left, I enjoyed my stay. The room was nice. The staff were friendly, and I enjoyed the food at the restaurant.

Leisure Self

10/10

Exceptional

13 Jan 2026

Ivan

Nice place to stay. A little too expensive considering the area and concept. Still convenient, though.

Leisure Family

10/10

Exceptional

13 Jan 2026

Raul

Room was comfortable except for a bad smell coming from restroom area. Overall was a great stay

10/10

Exceptional

09 Jan 2026

Jose

Okay

10/10

Exceptional

08 Jan 2026

Jane

No free breakfast

10/10

Exceptional

05 Jan 2026

Sheetal

Breakfast was great.. made cook to order. Highly recommend! Staff was courteous and room was cleaned everyday.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Sherryl

This place is beautiful and vintage the staff is wonderful and the food is good I stayed during the Christmas Holidays and I loved it the rooms are so nice and very clean the view over looking the pool is everything this hotel will now be my getaway place…

Leisure Self

10/10

Exceptional

04 Jan 2026

LeAnne

Clean rooms great staff

10/10

Exceptional

02 Jan 2026

Lawrence

Clean room, staff was efficient and helpful.

Self

8/10

Excellent

31 Dec 2025

arun

Room / bath / bed was quite clean and they had reliable wi-fi. I wish they had better breakfast but there a ton of places nearby so not much of an issue on that front. Overall, we would stay again over there if needed.

Leisure Family

8/10

Excellent

29 Dec 2025

Karmen

The staff when we arrived was nice but not very informative or welcoming. When we tried to call housekeeping no one answered.

Leisure Family

6/10

Pleasant

22 Dec 2025

Genny

No more valet parking. You have to pay for coffee and tea in the morning when before it was complementary. The beds are clean and comfortable, but there is wear and tear all over the place. It doesn’t feel as nice as it did before.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Leah

Jeannie is an amazing staff person. So helpful and very pleasant. :)

10/10

Exceptional

20 Dec 2025

Anthony

The room was really terrific...but the staff was even better!

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Scott

Slow hot water in room. Dirty windows. Other than that, parking functioned well this time. Morning/day service better than night.

Leisure Family

10/10

Exceptional

19 Dec 2025

FRANCISCO

Quiet room, great happy hour and bar food! The front desk is super helpful and friendly.

8/10

Excellent

19 Dec 2025

Jean

Clean room, lovely common area, very nice bar and restaurant. Friendly staff. Parking garage with easy access to hotel. Food was very good, and great bar and bartender.

Business

10/10

Exceptional

17 Dec 2025

Walter

Clean room

Business Self

8/10

Excellent

15 Dec 2025

Araceli

Clean room, beds are too soft, front desk check-in representative not friendly or welcoming, Room bathroom was not as requested: chair or seat was not in room, I had to request for second time. Restaurant was good.

Business_and_leisure Family

10/10

Exceptional

14 Dec 2025

Jasmine

Love

Business_and_leisure Family

6/10

Pleasant

13 Dec 2025

Amy

Haven’t had breakfast yet

2/10

Poor

11 Dec 2025

Grace

The breakfast was horrible

6/10

Pleasant

09 Dec 2025

David

I was upsold when booking and still charged at the hotel. Very disappointed and offended. I might not ever use your services again.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Betty

Clean

10/10

Exceptional

05 Dec 2025

William

Staff was friendly and gave us free cookies and water!

Partner

10/10

Exceptional

04 Dec 2025

Fred

Room was very clean and the staff was very couteous.

Partner

10/10

Exceptional

02 Dec 2025

Artha

The staff is wonderful!

10/10

Exceptional

01 Dec 2025

John

Front desk staff were friendly and helpful with suggestions for dinner and they made check-in and check-out a breeze. The maid service cleaned the rooms well daily. Many thanks to the entire staff!

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

Sandra

Bathroom small, shower interior small and vanity area was awkward.

10/10

Exceptional

30 Nov 2025

Joey

Rooms are great staff is excellent.

4/10

Poor

29 Nov 2025

Wei

I recently stayed for two nights but had to check out one night earlier. When I checked out, the front desk informed me that they could not refund the unused night because it was too late to re-book the room. However, they assured me that they would take care of the parking charges for both nights to compensate for the inconvenience.

Despite this assurance, the two nights of parking fees still appeared on my final statement. When I contacted the hotel about this, I was told that the parking charges could not be removed because they are handled by a third-party service.

This is confusing and frustrating. If the hotel does not have the ability to waive parking charges, I’m not sure why the front desk initially told me that the fees would be taken care of. The conflicting information caused unnecessary inconvenience and left me feeling misled.

I would appreciate clarification and a resolution, as well as improved consistency in communication between front desk staff and billing policies.

Leisure Family

10/10

Exceptional

26 Nov 2025

Valise

Our room was great! This hotel staff was excellent.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2025

Alane

Clean, great location, rooms comfortable, staff very helpful

10/10

Exceptional

24 Nov 2025

Joseph

Great

4/10

Poor

23 Nov 2025

Tasreen

Staff, when we entered to check in all 3 staff working registration were staring at their computers. No pme greeted us or asked to help us. We said which one of you can check us in please & then finally the middle staffer said I can while the first staffer who was helping no one rolled her eyes. Horrible customer service. Room was ok, carpets filthy. Not worth the cost, will never stay there again.

Leisure Family

10/10

Exceptional

23 Nov 2025

Gonzalo

friendly staff, great food options at the restaurant. beds and pillows were very comfortable- slept great

Business Self

10/10

Exceptional

20 Nov 2025

Alejandro

Friendly and professional ataff

10/10

Exceptional

17 Nov 2025

Giovanni Luigi

Great location and staff. Very clean hotel.

Leisure Friends

10/10

Exceptional

07 Nov 2025

Misael

Clean and great service.

Leisure Friends

10/10

Exceptional

31 Oct 2025

Elaine

Ordered breakfast to go. Waited near cashier for a long time while staff person chatted with others. He never told me that my food was ready until I asked.

10/10

Exceptional

30 Oct 2025

Megan

Clean room.

Friends_and_family Family

6/10

Pleasant

30 Oct 2025

Tessah

Slight smell in the room and around midnight I found the culprit, a trashcan with molded lemons and other items under the desk.

10/10

Exceptional

29 Oct 2025

Daniela

Great place, great location and super helpful staff

Business_and_leisure Family

10/10

Exceptional

29 Oct 2025

Chris

All great

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Angela

Easy and convenient check in. great parking! very centrally located. clean room. Great hotel staff. from front desk to room designates.

Leisure Family

10/10

Exceptional

27 Oct 2025

pascal

Clean, safe, easy to walk from. staff quick to respond. No breakfast offered to me, was not aware there was one.

Business Self

10/10

Exceptional

26 Oct 2025

Walter

Lots of dinning options walking distance

Business_and_leisure Self

8/10

Excellent

24 Oct 2025

Ratnalekha

Clean room. A bit outdated inside. The housekeeping did the bare minimum but didn't refresh the coffee and the lotion until I asked the front desk.

Business_and_leisure Self

8/10

Excellent

24 Oct 2025

Linda

Dinner was excellent, so was dessert. Breakfast also! There was some confusion at checkout-the desk didn’t get the slips from the restaurant or something. We had paid for breakfast included on our room reservation. It was adjusted immediately and with no problem but did require us to ‘work it out’ rather than quick checkout.
The single sink vanity is so small and tight with the dbl closet doors behind is our biggest complaint.
Also no magnify makeup mirror.
The coffee pots should all be updated to keurig types.

Leisure Family

10/10

Exceptional

23 Oct 2025

Patrick

Staff is friendly and helpful. Property is walkable to dining and shopping places.

Leisure Partner

8/10

Excellent

21 Oct 2025

GARY

The room had little furniture and provided only one stand for luggage. Rooms almost always have two guests, that means at least two bags. There was limited counter space, no dresser with drawers and a puny table that could not hold a piece of luggage.
The bathroom was also without any shelving for clothes or other items when showering. The toilet sat in a corner with only the toilet paper holder nearby. A grab bar should be near to assist people when they sit and when they rise. Now there is nothing to help a person balance properly.
The room had a small frig but no microwave, and the coffee choice was really bad, actually awful.

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Cynthia

Very comfortable and quiet. Front desk was great.

Leisure Self

8/10

Excellent

20 Oct 2025

Yuka

I loved the location, but the hotel is old and needs facelifts

Leisure Partner

8/10

Excellent

19 Oct 2025

Paul

OK, but

The room was nice enough, but the was only a small closet, no shelves at all, no drawers and no in-room safe

Business

8/10

Excellent

19 Oct 2025

Rachelle

Fantastic location, very clean and walkable to the shops and nearby dining. Well kept property that had a nice bar/breakfast area for slightly over-priced but decent options. For a longer stay, it was disappointing to not have any dressers/drawers to put our clothes away.

Leisure Family

8/10

Excellent

14 Oct 2025

Craig

Janeen on Front Desk was exceptional, super caring and friendly

Leisure Family

10/10

Exceptional

13 Oct 2025

Joann U

We were greeted with a smile and kindness with all the information we needed about the pool, dining, etc.
I was pleasantly surprised at the cleanliness and modern feel of our King Suite and connecting room. We were also able to reach the parking lot from our floor without having to go downstairs and outside. Parking is an etra $35.00 but totally worth it, especially if you've forgotten something in your car and need to go get it. Thanks for the hospitality at the Pasadena Old Town Courtyard Marriott!

Business_and_leisure Family

8/10

Excellent

09 Oct 2025

Arnold

The room was clean. However, when I was going to shower, there was blood in the tub floor.

Business

10/10

Exceptional

06 Oct 2025

Stephanie

I had a very pleasant stay staff very nice

4/10

Poor

05 Oct 2025

Hsiao-Ping

We thought we would have a breakfast buffet each day, and we did for the first two days. Then on the third day, we were told that the buffet is no more. Instead, we could order off a menu. We complained and asked if we could cancel the breakfast for the last three days of our stay. However, we were told that since we paid for breakfast in advance through hotels.com, we could not cancel and get a refund or even a partial refund, despite the decrease in service. The staff did not even seem to think there was anything improper in this. One worker said we could stop by later and he would give us free coffee, but we are not big coffee drinkers. Anyway, we had to order off the menu, and then the kitchen made a mistake in my order, plus it took 25 minutes to get the order, even with few customers present. There were also minor service problems on subsequent days. A buffet is much nicer as it allows customers to select what they want and eat at their own pace, finishing in only a few minutes if they choose.

We were staying six nights, so the hotel gave us a room on the top floor, the 6th, with a nice view of St. Andrew’s Church and the mountains. However, one of the two windows was filthy. We just kept the curtain closed so we didn’t have to look at it.

Regarding the TV, we could not get the ABC channel to work. On the other channels, the picture would go blank for several seconds from time to time.

For a lengthy visit, we like to put clothes in drawers, but that w

Partner

10/10

Exceptional

05 Oct 2025

Maria

Clean room, nice staff, restful stay

Business

10/10

Exceptional

03 Oct 2025

Ingrid

Quiet very enjoyable

6/10

Pleasant

02 Oct 2025

Guillermins

Expensive

10/10

Exceptional

28 Sep 2025

Ysenia

Clean room, friendly staff

Friends_and_family Friends

4/10

Poor

24 Sep 2025

Kristal

Room was downgraded, despite paying full price for two1-King rooms. Carpet in the hallways and rooms is gross. Staff was friendly, walking distance to many restaurants. Overall, would not stay here again.

Business

8/10

Excellent

23 Sep 2025

Vivian

Location is convenient to Old Town. Staff was very friendly and attentive.
Had stayed here 6+ years ago and hotel has not made enough improvements to compete with others in the area.
The lighting in the guest rooms is minimal. There is no fan/vent in the bathroom. Bathroom sink had a crack in it. There is no safe in the guest bedrooms.

Leisure Partner

8/10

Excellent

23 Sep 2025

Tracy

Probably wouldn’t stay here again. Cleanliness was sub par….needs to be remodeled. Old towels and linens. I guess you have to spend $500 a night to get something decent.

Leisure Family_with_children

6/10

Pleasant

19 Sep 2025

Peter F

Recent changes to room furnishings were completely inadequate. There is no dresser nor adequate shelving anywhere in the room. This includes inadequate space on night stands and complete lack of shelves in the bathroom. For the week stay we literally had to live out of our suitcases. We will not stay at this hotel again!

Leisure Partner

8/10

Excellent

19 Sep 2025

Jesus

Near downtown and night life

Leisure Family

10/10

Exceptional

17 Sep 2025

Christopher

Very nice

Leisure Self

6/10

Pleasant

16 Sep 2025

Anita karen

I informed desk that TV was not picking up some Tv stations They did not get this repaired

Business Self

10/10

Exceptional

16 Sep 2025

Aleena

Very friendly staff, nice clean rooms, very satisfied with my stay 😄

6/10

Pleasant

15 Sep 2025

David

We like the hotel but when they cleaned the room one day they left us no towels. The bar of soap crumpled up into little pieces and when they cleaned they did not replace the soap. The tv was often pixilated and

Leisure

8/10

Excellent

14 Sep 2025

Stephen

Thank you to Adele at the front desk! She was friendly, professional, and always courteous. In addition, she listened and helped us with our accommodations.

Partner