Courtyard by Marriott Los Angeles Pasadena/Old Tow

6/10

Pleasant

16 Jun 2026

Nicole

Great location, mattress was hard and not comfortable, the pool towels were cheap!

The housecleaning person woke us up 2 hours before checkout to ask if we were leaving!

Partner

2/10

Poor

16 Jun 2026

Angela

Room did not have safe to store my passports along with no dressers to place my clothing.

Family_with_children

4/10

Poor

16 Jun 2026

Paul

One person checking in with a wait of 22min. Room key did not work waited for 45 min to get bedroom door open. Car charging station, only one and did not accommodate Tesla. Breakfast long line with only one employee to serve. All associates very polite but hotel very under staffed.

Self

10/10

Exceptional

15 Jun 2026

Rosa

Great location in old town Pasadena

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Armando

One of the best hotel lobbies I have seen- Places to lounge, divided spaces to work, a conference table and two large screen televisions (set on silent) - with the world cup games highlights the weekend I was there; the breakfast was amazing - some of the best chilequiles I have had anywhere! Great location as well walking distance - a few blocks to all the Pasadena Old Town shops and restaurants!

Self

10/10

Exceptional

14 Jun 2026

Michal

Loved my stay!

Self

10/10

Exceptional

13 Jun 2026

Liming

The laundry facilities are really helpful. Staff members all very nice.

10/10

Exceptional

12 Jun 2026

Teresa

Great service and clean

8/10

Excellent

12 Jun 2026

Renata

The staff were great. The lobby bathroom for guests needs to be checked on a regular basis in order to keep clean.

Friends_and_family Family

4/10

Poor

11 Jun 2026

Kevin

First night in the hotel was fine. The next day there was a very strong odour of rotten eggs that did not go away. We asked to have a room switch and went to another floor because the whole floor smelled like rotten eggs. They were very accommodating no problem to get our room switched however when we got to our new room it was clear it had not been properly cleaned. They had switched the bedding and removed the garbage. Which we knew because it was outside in the hallway and it stayed there all night outside our door. It was obvious that the bathroom had not been cleaned there was hair all over the floor and in the shower. The bar fridge had rotten food in it still that we had to remove ourselves. The smell did not go away from the rotten food. We requested several times to clean the bar fridge. They did it twice, but the smell did not go away. One of the draws to stay at the hotel was the hottub and they closed it early with no notice.
Overall the hotel is nice but the service and cleanliness was terrible.

Partner

10/10

Exceptional

09 Jun 2026

Jennifer

Staff was lovely and room was great. Excellent stay on our college tour

Family

2/10

Poor

09 Jun 2026

John

I was very disappointed in this hotel. It was worn out and dirty. The sink had a sour smell, and the carpets were worn out. It was equal to a cheap motel. There is a $40/day parking fee, which you learn only when checking in. For the extra charge for parking, I could have stayed at a better/upgraded hotel like the Hyatt. Very sad.

Partner

8/10

Excellent

09 Jun 2026

Deborah

The room appeared clean but when I prepared to put my socks on after being barefooted, I realized that the carpet and floors were dirty even. Though they looked clean. The refresh also didn’t wipe off the dirty table. The hand towels are very thin and instantly quite wet after one use and bathroom tissue is poor quality. The staff were friendly and helpful and the location is very convenient. We have stayed here many times and are generally quite good pleased.

Partner

10/10

Exceptional

07 Jun 2026

Christina

Stayed overnight for a soccer match at the Rosebowl and it was perfect for my family of 4. We live about 50 miles away and didn’t want to have to deal with parking at the Rosebowl (which is at least $70 as of the date of this review, then an “11 minute walk” to get to the gates)and then driving all the way back home after waiting 1.5 hours in line to exit the Rosebowl…mission accomplished. The best part was how close it was to the Parson’s Shuttle that drops you off at the Rosebowl entrance. Like at the gates lol.

The line wait to get on the shuttle to go back afterwards is significant but it was still worth it.

Very good food choices in the vicinity. Highly recommend Prince Street Pizza for dinner/late night eats and then Russell’s for breakfast/brunch!

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Jamie Leigh

I was shocked that this was the first time I stayed at a Marriott that did not have complimentary coffee.

Partner

10/10

Exceptional

07 Jun 2026

Jesus

This is a largely clean and well-kept hotel in Old Pasadena. Its close to many restaurants and other attractions. The room we got was nice, spacious, clean and comfortable.

The parking lot is OK - the stair well was not well maintained. There's also a daily $40 fee to park your car in the parking structure. Given how much the rooms already cost, I feel is too much. The parking structure is nothing special; average; not entirely secure. Anyone can enter the parking structure from the street.

Breakfast is not included. There is a bar; looks nice, we didn't use it. The staff was nice and welcoming. I'd stay there again.

Friends

6/10

Pleasant

06 Jun 2026

Alan W.

Hotel location is very good. Place is relatively clean. However, there are signs of poor management. 1. Check in staff was not friendly at all. No greetings. Nothing. 2. Housekeeping staff knocked early in the morning. Asked them to come back in an hour but they never did. No room cleaning, no change of towels. 3. I reserved 2 rooms since I was traveling with family. Check in 4pm and couldn’t even get the 2 rooms on the same floor. 4. I had late check out and when I returned after lunch at 1pm, my room keys didn’t work anymore and had to go back to lobby to fix the key-just so inconvenient. 5. Bed mattresses too soft. Time for new ones. 6. No perks for platinum elite members. Disappointing.

Family_with_children

8/10

Excellent

05 Jun 2026

TAMARA

I loved Bar,comfortable bad

6/10

Pleasant

03 Jun 2026

Nerissa

Courtyard Marriotts is the least clean of all the ones we stayed at so far in comparison to hilton garden inn and ayers.

Family_with_children

6/10

Pleasant

01 Jun 2026

Torrey

It was decent; nothing to write home about but the infra and surrounding area felt a little dated

Friends_and_family Friends

4/10

Poor

31 May 2026

Gabriela

The hotel property is very run down. Our first room smelled like cigarettes upon entry. We asked for another room and this second room smelled a lot better but was still not great. The cleaning staff had left a used cleaning glove on the floor. The floors were also not very clean. Overall would not return. Property also charges $40 a night for parking onsite.

Pros: Location is great and walkable to old town.

10/10

Exceptional

30 May 2026

Jesse

Good

Partner

2/10

Poor

30 May 2026

Talia

Parking is $40 per night, with no other options. Parking card didn’t work, so had to call HELP each time entering the parking garage. Staff signing us in was rude and acted like she hated doing her job. The refrigerator didn’t work. The phone wouldn’t call the front desk. I had to call from my phone to order towels and have the trash removed because housekeeping didn’t show up once during a 4 day/3 night stay. The room was filthy. Our socks were black from walking around the room. The mattresses and pillows were lumpy and uncomfortable. The bed sheets were even pulled tight to the corners of the bed. Couldn’t get them to stay on the mattress. A/C sounded like a locomotive! The ONLY time we were able to enjoy ourselves was at the pool, once we walked through the restaurant and bar in our swimsuits to get to it!

Friends_and_family Family

10/10

Exceptional

28 May 2026

Yamileth

Limpieza, amabilidad del personal

Family

8/10

Excellent

27 May 2026

Terry

Good value - parking pass didn’t always work with mechanism in garage

Self

2/10

Poor

27 May 2026

Theresa

Overpriced. Not clean.

Friends

8/10

Excellent

26 May 2026

Ruth

Everything was great! From a smooth check-in, to a clean room, to a safe and relaxing neighborhood. My only complaint is that their toilet soul literally gurgle like it was flushing all day and night! It was loud and distracting; all for no reason either. It would splash the water so hard that the toilet seat would be wet after the gurgle. Very inconvenient and unsanitary. Would be a straight 5 star if not for that.

Friends_and_family Friends

10/10

Exceptional

26 May 2026

Naomi

Really enjoyed staying at the Courtyard. The entire staff was so helpful and friendly

Family_with_children

10/10

Exceptional

26 May 2026

Roshan

Clean room

10/10

Exceptional

25 May 2026

Joan

Elevators are run down needs update.

8/10

Excellent

24 May 2026

Lauren

The hotel is in a convenience location and most of the staff were helpful.

I would stay at this hotel again.

Self

10/10

Exceptional

24 May 2026

Lu

It was really nice place

8/10

Excellent

22 May 2026

Elena

The hotel itself was great. My only issue was the printer; I called ahead and was told there was printer access 24/7, but the printer was very hard to connect to and when I finally did, it told me there was a problem with the drive. Luckily, the staff at reception allowed me to email them what I needed printed and print it directly, but it was about a 45 minute ordeal.

Partner

10/10

Exceptional

22 May 2026

Magnolia

Convenient and walking distance to shopping, restaurants etc.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Rafael Antonio

The rooms were clean and the staff were friendly. They were helpful and always available

Partner

6/10

Pleasant

19 May 2026

Mark

No free WiFi

6/10

Pleasant

18 May 2026

layne

our room had no clock, no bathroom ventilation fan,no drawers, a view of three roofs that looked like war torn Ukraine , and terrible coffee ! No shelves in bathroom. this was as stripped down an experience as I have ever had. shocking for a marriott.parking was $40 per night and we got stuck inside and had to call to get out when the gate would not work.

Partner

10/10

Exceptional

18 May 2026

carlton

Staff was very helpful, room was very clean and quiet.

Self

2/10

Poor

17 May 2026

Viviana

I'm very disappointed in the dishonesty of this hotel. When we arrived the person checking us in gave us a parking pass along with our room keys. I informed him we had pets so I signed the pet fee waiver. The parking pass had no information to imply the parking wasnt included nor were we told when we checked in that it would be an add on (unlike the pet fee which we had to sign for). We went in and out of that lot at least 10 times and did not see any signage. Come to check out we were charged 160$ extra for parking. When I emailed the woman said it was in the fine print but why wasnt there an authorize charge request like with the pet fee or with say room service. You can \"fine print\" me all you want but its pretty sneaky and dishonest to give your guests a parking pass without informing them of the charge. Even the 4$ bottle of water in the room is clearly stated the price. Also the room we reserved was not available so we had to be downgraded to one with no outdoor space which was annoying because agian we reserved it for our pets. All I'm expecting from a business is transparency. They lable the bottled water, pet fee, room service ect with pricing. Why not parking?

6/10

Pleasant

16 May 2026

David

Garage is skeezy, a bit creepy. Room ok, bed very low to the ground. No access to hotel thru garage-had to walk all the way around to check in. Hotel a bit long in the tooth. Staff friendly.

10/10

Exceptional

16 May 2026

Annette

The check in staff was friendly and very helpful. I got to the hotel a little early and my room wasn’t ready, but they made sure that my Luggage was safe and sound until I could check in. They offered me water and we’re very professional. This location is walking distance to restaurants and shopping in old town Pasadena which I absolutely Love! I would highly recommend this hotel to friends and family.

Self

10/10

Exceptional

15 May 2026

Donna

Great location! Walkable to several restaurants and bars. Grocery stores walking distance too. We were in town for a Dodgers game. Ended up taking a Lyft to game

Partner

10/10

Exceptional

14 May 2026

Allison

Quiet and easy to find.

Partner

10/10

Exceptional

14 May 2026

Rhonda

All excellent!

Friends_and_family Family

10/10

Exceptional

12 May 2026

Eswaran

The breakfast was à la carte and included two cold items and a drink or one hot item and a drink. We didn’t know this the first day and got one of hot and cold item each. However the hotel staff were very kind and did not charge us for the extra breakfast. The rooms were very clean and housekeeping was excellent.

Family

10/10

Exceptional

12 May 2026

George

Was a very quiet stay at the hotel with eateries near by! The stall was very friendly and welcomed us to the hotel

Partner

8/10

Excellent

12 May 2026

Pat

Bathroom sink was not draining properly
Took hours to completely drain.
New refurbishing was wonderful.
Will stay again. Fantastic location.

8/10

Excellent

12 May 2026

Daniel

Great stay. Highly recommend. Rooms very clean. Would love to try the bar and pool next time when it’s a bit hotter outside. Good coffee and breakfast before check out. Staff were friendly.

Partner

10/10

Exceptional

12 May 2026

Krystin

Great location!

8/10

Excellent

11 May 2026

Marie

Keys and parking passes work sporadically.

Partner

10/10

Exceptional

11 May 2026

Maria

We were fretted by Genine, I hope that’s how her name is spelled. She was wonderful. Made great suggestions for places to see within walking distance. The room was super comfy and clean. We didn’t take advantage of the food options there. But we did find it was nice that there was so much to choose from near by.

Family

10/10

Exceptional

11 May 2026

sam

Awesome location 20 min from dodger stadium worth the drive.

Partner

8/10

Excellent

10 May 2026

Med

Ok

Partner

4/10

Poor

10 May 2026

Dennis

Switched rooms because the toilet was leaking, the air conditioning was finicky, and there was only one caffeinated room coffee. Room service in the next room was spotty as they did not replace an empty Kleenex container and again only left one caffeinated coffee. I would not stay at this hotel again.

Family

6/10

Pleasant

10 May 2026

Victoria

Dirty carpets

Family_with_children

10/10

Exceptional

09 May 2026

George

Stay was great.

Self

6/10

Pleasant

09 May 2026

Beth

Didn’t eat there.

10/10

Exceptional

08 May 2026

Robin

Wonderful quiet atmosphere. Loved it

8/10

Excellent

07 May 2026

Heather

great location quiet room slept well god price

Family

10/10

Exceptional

07 May 2026

Regina

I was pleasantly surprise with my stay.

Self

8/10

Excellent

06 May 2026

Chyna

The property itself was clean, modern, and in a great walkable location with plenty of nearby shops and restaurants. However, the service experience was disappointing.

We booked a room that included breakfast, but were still charged afterward and had to call the hotel and provide proof from our reservation to get refunded. We also weren’t given basic hotel information at check-in, and our parking pass expired a day early.

I’ve stayed at many Marriott properties and this was unfortunately my first below-average experience.

Partner

6/10

Pleasant

06 May 2026

Joseph

Lobby and staff were great. Rooms we ok but carpet looks dirty

10/10

Exceptional

05 May 2026

Pamela

Beautiful room within walking distance to a miriad of restaurants.

Family

10/10

Exceptional

04 May 2026

Amor

Good location

Family

10/10

Exceptional

03 May 2026

Maria

Very nice and comfortable quiet would stay there again our room was on the 6 floor so very quiet for us. We had families on 3 rd said was very loud with drunk people. Room was very big. Only down fall is ni microwave in room had to go downstairs. Also didn't know we had to pay for parking so that was money unexpected for the price we paid to stay. Other then that ok stay

Friends_and_family Family

10/10

Exceptional

02 May 2026

kenneth

Location is great for enjoying Old Pasadena. Walk easily to the Norton Simon, many good small restaurants. Room was clean and very comfortable.

Self

6/10

Pleasant

02 May 2026

BASIMA

The location was good. The breakfast had a good variety

8/10

Excellent

02 May 2026

Deborah

Hotel was convenient except the very long walk from the garage to our room.

On the morning of our departure, the housekeeping staff knocked on our door an hour and a half before actual checkout time. That shouldn’t happen.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Michael

This hotel has always been a home away from home thanks to an excellent staff.

8/10

Excellent

30 Apr 2026

Jason

Great hotel, nice location, large rooms, comfortable beds

Family

8/10

Excellent

29 Apr 2026

William

Quick in and out overnight

Self

10/10

Exceptional

29 Apr 2026

kevin

Front desk staff went out of her way to help us. Parking is too expensive, $40 a night?

thanks good stay otherwise

Partner

10/10

Exceptional

29 Apr 2026

Patrick

Very comfortable stay!

8/10

Excellent

27 Apr 2026

Lolita

We have stayed at this Marriott many times. The area of Pasadena was once flourishing , but now sadly it has started to look run down. Many restaurants and stores have left this area. It’s too bad.

Partner

10/10

Exceptional

26 Apr 2026

Mark

Everything about this hotel experience was exceptional from check-in to check-out.
One particular front desk female employee helped my brother get a Lyft ride—he had never used that service before. Special thanks to all.

Self

8/10

Excellent

25 Apr 2026

Yolanda

The hotel was fine great area but unfortunately the room didn’t have the basic necessities

Business

10/10

Exceptional

24 Apr 2026

Troy

Great location

Self

10/10

Exceptional

23 Apr 2026

Ian

Excellent property that exceeded my expectations. Great amenities and location for the price.

Business

8/10

Excellent

23 Apr 2026

Rima

The location couldn’t be better and there is affordable $12 a day parking right next to the hotel $35 parking. Weird smell to the sink water and the cakey white soap was cheaper than cheap. The lobby area was modernized and people seemed to enjoy the pool.

Family

10/10

Exceptional

21 Apr 2026

Pamela

Such a great location. Right in the center of everything you need.

Family

10/10

Exceptional

21 Apr 2026

Andreo

Very central location and close to shops and old town and the freeway.

Family_with_children

10/10

Exceptional

21 Apr 2026

Kenneth

Limited breakfast menu, but very convenient to have breakfast promptly served in the hotel lobby. Hotel is just two short blocks from the Metro line, which made travel to museums downtown and the Disney Concert Hall quick and easy! Staff members were cordial and welcoming!

Self

8/10

Excellent

20 Apr 2026

Kathy

This Marriott is a little gem. Great location, the staff so helpful and accommodating! They made sure as requested we were on a quiet floor, provided a microwave in our room, the room was spacious, and laundry facility on the same floor. Terrific spot to stay - we were there for 10 days.

Partner

2/10

Poor

20 Apr 2026

Juliette

Property us just run down

Family

6/10

Pleasant

19 Apr 2026

Frank

The room was very clean and comfortable. I was disappointed for breakfast and its small selection was quite limited.

Self

10/10

Exceptional

16 Apr 2026

Thomas D

The hotel was great the staff was amazing. Enjoyed our short day.

10/10

Exceptional

15 Apr 2026

David

Apart from unnecessarily overpriced parking, this is a clean, central, convenient, and well maintained property. Thank you! ☺️

10/10

Exceptional

12 Apr 2026

Jackelinee

Breakfast was delicious, they offer Starbucks coffee. Parking was safe and convenient entrance to every floor.

10/10

Exceptional

12 Apr 2026

Jimmy

Everything was great. Would definitely stay there again.

Partner

8/10

Excellent

12 Apr 2026

Jian

Breakfast menu was good, was included in the room cost, which is very nice.
Staff was very friendly.
parking was safe, but change $40/night was not mentioned while I was booking the room. It's a surprised extra cost for us.
The room was clean, it's more for business travel, not for family at all. little fridge can only turn on for 2 hrs, it will turn off after. not cold enough to store some fruits or drinks. It's close to old down town, lots of restaurants to choose from.

Family_with_children

10/10

Exceptional

11 Apr 2026

Purushottama

Parking was safe

Family

6/10

Pleasant

11 Apr 2026

Isreal

Man we checked in I was in a hurry to make it to the Dodger game. I really didnt trip looking to much at the room number. I remembered he said 40. Dollars a night for parking so was like really dang ! Maybe I missed that. So as im riding in the parking structure I have room 666 on the 6th floor. What hotels really have that # ? So im like no wonder the guy looked at me weird when he handed me that key. We left to Dodger game right after came back and just slept in the room. No big deal after all but when I checked out with the lady she said he should of mentioned it to me first. So yea heads up they charge 40. For parking and they have that room #

Partner

4/10

Poor

10 Apr 2026

Dan

Peeling bathtub and surprise $40 parking fee. As a Gold Member, I was given a lovely 2nd Floor Room overlooking the Shell Station.

10/10

Exceptional

08 Apr 2026

larry

Nice stay, nice staff

8/10

Excellent

07 Apr 2026

Steven

Great location

10/10

Exceptional

05 Apr 2026

Josh

Clean rooms. Incredible staff, helpful and so kind! Pool was beautiful, we enjoyed the hot tub! Restaurant on site was delicious. We ordered a salad and wings one evening! Local restaurants were yummy and within walking. Highly recommend this hotel. Our family enjoyed it!

Friends_and_family Family

8/10

Excellent

04 Apr 2026

KENNETH

We didn't visit the bar or restaurant.

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

John Guo Wei

Everything good. Except how do they ranked four stars????