Name: Ac Hotel Pasadena
Address: 19 S Madison Ave, Pasadena, 91101, US

8/10

Excellent

06 Aug 2026

Mirian

I like the location of hotel

10/10

Exceptional

06 Aug 2026

Claudia

No free parking lot. You have to pay $50 extra for parking.

10/10

Exceptional

05 Aug 2026

Kat

The AC wasn't the best, but overall everything was fantastic. We will be returning.

10/10

Exceptional

04 Aug 2026

Isaac

Excellent clean hotel. Plan on parking in the municipal lot on Madison for $8 a day, rather than parking in the garage for $20.

10/10

Exceptional

04 Aug 2026

Stefany

hotel was beautiful.

clearly Stated in the email was a checkout time of 11PM. The Hotel said it was an error. on expedias side. Plans were made and had to be adjusted and ultimately changed. I don't think this is ok. I would like a credit towards a night on this app.

Thank You,
Stefany Ramirez

10/10

Exceptional

03 Aug 2026

Henry

Great layout, covert clean… would stay again

10/10

Exceptional

02 Aug 2026

Jana

Great hotel, comfortable beds and pillows. Easy access to Hollywood and LA. We parked right across the street from the hotel in a paid lot for $8/24 hours. So if you don’t want to pay the $50 valet fee that is an option and there were always spots available. We were surprised at how cute Pasadena was. We loved the architecture and cute little shops and eateries nearby. Breakfast was ok. Better than continental, but not worth the price paid. Wished there was a hot tub or pool, but that’s not what we came for. The price was amazing for the quality and location. We were very happy with our stay.

2/10

Poor

02 Aug 2026

Ernesto

Staff doesn’t care about your concerns! I asked for towels and the manager said ok, no towels!! Complained to hotel manager and again no one cares. While eating breakfast they were polishing the floor next to the food, I believe that’s a health issue. Complained again staff didn’t care!! Not a pleasant stay at all

8/10

Excellent

01 Aug 2026

Leo

Would be nice with an included breakfast. $20 a bit steep for the breakfast bar.

10/10

Exceptional

31 Jul 2026

Pamela

Amenities had little fragrance but not too much. Staff were more than helpful and so nice. There are 3 good parking options. Definitely go back. Walking distance to everything.

10/10

Exceptional

30 Jul 2026

Kelly

Veronica, F&B Manager, was excellent!

Our dinner on rooftop was amazing!

10/10

Exceptional

28 Jul 2026

Erik

Wonderful experience all around. Place was very conveniently located near lots of great restaurants. Place was very clean and ran by friendly staff. Very comfortable beds and easy cheap parking across the street. Would definitely stay here again!

10/10

Exceptional

28 Jul 2026

Jana

Best hotel we stayed for a while. It’s brand new amazing location right in the middle of the downtown. We loved it. I recommend to everyone.

10/10

Exceptional

28 Jul 2026

Juan

Very clean hotel it’s was amazing and great location

10/10

Exceptional

28 Jul 2026

Sergio

N/A

10/10

Exceptional

27 Jul 2026

Miao

We had a wonderful stay at AC Hotel Pasadena. The hotel is brand new, with stylish and modern decor throughout. Our room was clean, comfortable, and beautifully designed. The staff were very friendly and welcoming, and we loved Osa Rooftop Bar - perfect to relax and enjoy the atmosphere. We can’t wait to come back!

8/10

Excellent

27 Jul 2026

Ursula

Valet staff superb. Lobby seating area spacious. Great location Recommend deep clean bathroom sink drain … odor.

6/10

Pleasant

27 Jul 2026

sherri

My rating is based upon the service experience, not the property. The hotel is beautiful and clean. Upon arrival, I was barely greeted just the standard request for ID and credit card and then losts of loud keyboard tapping as though the host was sending a telegraph to the moon. I went to the room and immediately noted 2 robes to the left (Oh, they haven't cleaned the room). Then I noted personal items in the lit restroom to my right. (Oh, No!!! I'm in someones room). Back to the front desk. No apology, no acknowledgement of my experience. I ask for a late check out the next day and provide my Bonvoy number. The check out was granted with a request to return to the front dest to \"reissue\" my key. I said I was taking a shower & wouldn't leave the room until check out so I didn't need the key. My TV then shuts down. I call the front desk again. Why is the TV off. They don't know & offer to send maintenance. I refused since I was showering. Turned on the TV again and had to log back into Netflix.Never, ever have I had this experience at any Marriott/Bonvoy Hotel.

8/10

Excellent

26 Jul 2026

ronald

Very clean, great location, easy parking, and awesome outside patio upstairs and downstairs.

8/10

Excellent

26 Jul 2026

Ritha

The room was nice and clean; however, there weren't enough towels for (2) people and the thermostat would not allow me to remove 'auto,' so it was warmer than what I would have liked it to be

10/10

Exceptional

26 Jul 2026

Ivan

Nice place to stay!!

10/10

Exceptional

26 Jul 2026

Claudia

AC Hotel was such a wonderful stay for my pup and I. I booked a king size with balcony and was granted third floor which was perfect for taking pup out. The hotel staff is very polite and courteous upon check in. While waiting in line for the two reps to check in guests, they informed those waiting in line they appreciated our patience and will be with us shortly. The wait wasn't long at all. The hotel lobby is beautiful and quaint. I enjoyed the viewable open space and eyed the fire pit outside for later. The room was clean and feels expensive, bathroom felt spa like. The balcony was a big area that had seating for two and a table perfect to enjoy a drink or coffee outside. The view was the nice church across the way. Everything is walkable in the area, and it was a safe stay. I went out to dinner for the evening and was able to walk back comfortably. People were still out walking around and even a few joggers. The next morning, the hotel offers breakfast for $20 per person, but I went across to the busy cafe with the pup. The only thing I didn't understand was the hotel offered valet parking $50/night. But the parking lot adjacent to the hotel cost me $21 for 24 hours. I would definitely stay here again and plan on booking my next stay here.

10/10

Exceptional

25 Jul 2026

Jerry

Did not have a mirror in my room. This is vanity reason only.

10/10

Exceptional

24 Jul 2026

Dana

Only thing I didn’t love were the breakfast options. Everything else was great!

10/10

Exceptional

23 Jul 2026

Stephen

Check in was quick and efficient. Public parking right across the street $8 for 24 hours

10/10

Exceptional

22 Jul 2026

Justin

Room we're very nice and clean. The staff were very helpful with any questions I had even about the area. Bar area was clean and even if it looked packed and busy drinks would I ld come out quick.

8/10

Excellent

22 Jul 2026

Asaad

Solid, clean hotel, very convenient for location.

Pet

8/10

Excellent

22 Jul 2026

Brad

Helpful Staff

8/10

Excellent

20 Jul 2026

FADI

Everything was wonderful, but please note that the hotel does not have designated parking, so you will need to pay a fee to park your vehicle.

Family_with_children

6/10

Pleasant

20 Jul 2026

Hainanu

gave away my room i reserved months in advance - they worked it out but took a while to work out during check in.

Business

10/10

Exceptional

19 Jul 2026

Tonatiuh

Staff was amazing and the hotel was near everything

Self

10/10

Exceptional

19 Jul 2026

Stephani

Comfortable and accommodating.

Friends

8/10

Excellent

19 Jul 2026

Rocio

Great place to stay

Family_with_children

10/10

Exceptional

17 Jul 2026

Natalie

Was a very nice room and the lobby/bar always had people a good vibe.

Self

10/10

Exceptional

17 Jul 2026

Ivan

clean and new

4/10

Poor

17 Jul 2026

Denny

Although the hotel is new, the overall quality does not justify the price. The bathroom vanity is poorly designed and does not drain properly, leaving water pooled around the sink. The bedroom night light was also installed incorrectly. These basic construction and quality issues were disappointing and made the stay feel overpriced.

Family

10/10

Exceptional

15 Jul 2026

Carrie

No complaints

6/10

Pleasant

14 Jul 2026

David

Lighting and bathrooms are terrible

10/10

Exceptional

14 Jul 2026

Sukwon

Clean, modern and well located

Family_with_children

10/10

Exceptional

14 Jul 2026

Joseph

Centrally located easy walk to local area

Pet

10/10

Exceptional

11 Jul 2026

Kevin

Great last minute stay

Pet

10/10

Exceptional

08 Jul 2026

Winnie

Clean and modern hotel. Very comfortable beds.

Self

8/10

Excellent

07 Jul 2026

Marea

I loved how clean the property was would def stay here again.

Partner

10/10

Exceptional

05 Jul 2026

Donnie

Beautiful. Great facilities.

Family

8/10

Excellent

05 Jul 2026

aleksandra

We love the hotel. Stay once a year on 4th of July weekend to avoid the fireworks.
You can still hear some, but it’s muted and makes humans and dogs feel safe and calm. (dogs and small child)
The AC is quiet and efficient, beds are clean and comfortable!
Staff is always very accommodating and sweet.
Our only complaint is that the bedside lights and chargers never work.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

David

Room was super clean, bed a little too soft, but comfortable and clean. Property well maintained. $50 for valet parking worth it.

Family_with_children

10/10

Exceptional

05 Jul 2026

Alex

Hotel was great, very clean, modern, and convenient for near by places. Would definitely recommend to stay here

Partner

10/10

Exceptional

03 Jul 2026

Joanna

The hotel is clean and smells nice.

Self

10/10

Exceptional

03 Jul 2026

Pongbhum

Like this hotel.

10/10

Exceptional

03 Jul 2026

Susan

This is a beautiful, modern hotel. Staff we encountered were very friendly. The king room was small, but adequate for our one night stay. The bed was very comfortable. The bathroom was large and well equipped.
I did not mark down my rating, but beware the only onsite parking is valet, at a cost of $50. There are two nearby parking garages (next door and across the street ($20/24 hrs). Additionally they have a nice buffet breakfast but it is $20./person.

Partner

10/10

Exceptional

02 Jul 2026

Jennifer

Beautiful property! Was able to check in early. Staff was friendly, had food and drinks at the bar. Would highly recommend to anyone staying in Pasadena-walkable to downtown

Partner

10/10

Exceptional

30 Jun 2026

Dewayne

loved the property was awkward not having food services. no room service. Then restaurants around hotel very different.

Partner

6/10

Pleasant

29 Jun 2026

Maddie

It’s like sleeping in a 2010 Abercrombie. I’m sure most like the fragrance being pumped through the whole hotel but it’s like getting punched in the face when you walk in. Everything else was great, but if you’re fragrance sensitive- proceed with caution.

Oh, and parking isn’t easy unless you pay the valet $50/day

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Carter

Beautiful Old Town location across from Urth Cafe. Very upscale feel. Upscale breakfast but at extra cost. Rooms nicely appointed

Pet

6/10

Pleasant

28 Jun 2026

Gregory

In order the car valet, bags and check-in was very good. I declined valet for public parking but when they saw I had e-bikes on a rack they offered to park my Mercedes SUV in front for security. I agreed but they charged me $50 per night without telling me so that was unpleasant. Front desk professional and courteous. Room was very nice but the body wash was empty and the room was warm and a bit stuffy. Two calls didn’t fix it and the thermostat does nothing. We were eager to try the rooftop dining but big disappointment. Food was rather expensive and just OK. View and weather lovely but staff on rooftop are insufferable. Rude, slow, indifferent.
When the hostess seated us she said we had 90 minutes no more. We should have left then. When we asked for cold beer (Modelo or Heineken) we were offered first a nasty “lager” that tasted like grapefruit juice gone bad, then a nasty apricot-flavored beer. They said they had nothing else cold. Food was salmone crudo (OK but in a watery sauce), tartufe fries (excellent) and a wagyu burger (OK). $225 all in. Won’t do that again. We left early the next morning.

Pet

10/10

Exceptional

28 Jun 2026

Gustavo

Overall it was a pleasant experience from checking in to checking out.

Partner

8/10

Excellent

24 Jun 2026

Sandra

AC Pasadena is newer so everything is still in good condition. The rooms are very clean. Lobby area is airy and they have fire pits around outside to sit and relax. Unfortunately, the beds and pillows weren't as comfortable as we had hoped. The feather pillows were too flat. If you stay on the 5th flr, you may need to ask where on the 5th flr because our room was right under the restaurant so there was some loud banging of large furniture, chairs, or heavy items being dropped on the floor. The noises were for a short time but it was startling and too loud. Hotel location is good. Self parking across the street worked out great for $8 for 24/hrs. You could pay for the parking garage or the valet but we didn't need it.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Adali

This is a great place to stay

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Charles

Great location. Very nice room for area. Valet parking expensive but staff there is fantastic. Breakfast is lame. Downstairs bar is nice and open with good service.

Self

10/10

Exceptional

22 Jun 2026

Jacob

Everything was excellent

Family_with_children

10/10

Exceptional

22 Jun 2026

Paul

Nice staff great location

Family

10/10

Exceptional

21 Jun 2026

Mary

Excellent stay! Good coffee to start the day. I’m afraid we didn’t find the breakfast buffet interesting enough to warrant $20/pp but there are so many options in the area that there were plenty of alternatives. The fitness room was quite good.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Darlistra

Property clean and the staff was awesome!

Partner

10/10

Exceptional

19 Jun 2026

Zovinar

Clean facility and an amazing staff

Family

6/10

Pleasant

17 Jun 2026

Susan

Very disappointed in the food and selection of wines at the Roof Top restaurant OSA.

10/10

Exceptional

16 Jun 2026

Dr. Anibal Tito Vazquez Jr.

The staff of the hotel are AMAZING!!! They go.oit of their way to get to know the guest and no request is too small, nor to.big. We stayed for 7 days/ 6 nights. We stayed there for my doctoral graduation. The staff remembered when the day was and congratulated me. This was not contrived but they genuinely cared, even the valet guys were amazing. I would highly recommend this hotel to anyone who has to travel to Pasedena and the next time I'm in Pasedena, I will definitely stay there.

Partner

8/10

Excellent

16 Jun 2026

Erik

We enjoyed our overnight stay, entire property and room seemed almost new. Very clean. Only gripe would be the $50 charge for “valet parking” my vehicle.

Partner

10/10

Exceptional

15 Jun 2026

JOSE

El lugar estaba en excelentes condiciones, cómodo y la ubicación es inmejorable. Un día tuvimos un problema con la limpieza pero inmediatamente nos resolvieron.

Family_with_children

6/10

Pleasant

15 Jun 2026

Mathew

The wifi is not complementary, you have to join a membership (yes it's free but doesn't change the fact of having to sign up for something). Therefore it is not free as they want your information for spam blasting your email with ads. The lobby smelled of cleaning chemicals. Only options for super soft zero supportive pillows on the bed. Staff were super nice and hotel was very clean. Parking was a nightmare. For the price I probably will never be staying here again but it was a fine hotel.

Partner

10/10

Exceptional

15 Jun 2026

Angelica

The property was in a great area, and within walking distance, near shopping, restaurants and coffee shops. The hotel is very clean, modern design, rooms were perfect it has everything you need.

Family

10/10

Exceptional

14 Jun 2026

Jonathan

We were pleasantly surprised by the interior design of the property. The staff was patient and friendly. Our room was clean and smelled fresh.

Friends

10/10

Exceptional

14 Jun 2026

Dandy

Very friendly staff, and they were very accommodating to my need to check in early.

Friends

10/10

Exceptional

13 Jun 2026

Phillip

Such a great hotel! Everything from Checking to check out was perfect. The staff, the rooms, the cleanliness, A+ plus

Self

10/10

Exceptional

11 Jun 2026

Haissam

Very nice hotel

Self

10/10

Exceptional

09 Jun 2026

Jae

GREAT LOCATION

10/10

Exceptional

03 Jun 2026

Courtney

Great hotel in a great area for a decent price!

Partner

8/10

Excellent

01 Jun 2026

Pamela D

Lovely intimate feel

Partner

2/10

Poor

30 May 2026

Adeline

The grounds surrounding the hotel, the parking structure and sidewalks, had several alarming features. When parking and exiting our car, I saw a rolled up dollar bill. We all know why that's for. So we moved spots. Came back a day after, someone is sleeping next to our car.
We went for a walk for coffee, and we came back to a man's dirty sock at our door. As two women this was slightly off putting.

Unrelated to the hotel, but should be noted for travelers as it's about the area. I'm a twenty five year old woman, but I look young for my age. I haven't experience such a level of safety risk in years. There are older men here, with money, who grin for too long, cat call, follow. I had an old man stare at me for two minutes straight, barely blinking. I finally kind of snapped and asked him what he was looking at. He grinned, really creepily with all his teeth, and never stopped staring until people came to help me. Then he finally left, but locals had to make sure he left me alone.

Friends_and_family Family

4/10

Poor

29 May 2026

Adeline

When checking out, we brought our car to the valet/loading area. It's the loading area by the loading carts, lobby entrance, and that kind of round about drive in. I'm a disabled person, with a massive neurological deficit. So needless to say, everything takes me a bit longer. I have 2 service dogs just to help with everyday life, and the hotel was aware of this. When bringing up our car, we were, and I swear I'm not exaggerating, instantly hounded by this valet guy. Asked us 3 times what we were there for and we just kept saying to check out. Which we've seen other people load and unload there so it was already an off interaction. Then he insisted we had only 15 minute \"grace period\". And that we'd have to leave our keys in the car. When we didn't for safety reasons, he insisted they stay with him, tried to walk up on us and everything. We wanted to work with policy, so we said that's ok. But he wouldn't give us a ticket for the car key... Refused to, and said if he did give us a ticket, he'd have to charge us. So we went inside to speak with the front desk staff to figure out where we're supposed to go, and the valet guy is standing wide, in the main doorways just watching us. Then yelled at us from across the lobby, \"I just need your keys!\" A manager had to get involved, to tell him it's fine. But the guy started trying to argue with him! We were \"allowed\" to pack our car, but he never stopped staring us down. We weren't even late to check out...

Friends_and_family Family

10/10

Exceptional

27 May 2026

Arline

Stayed at the AC hotel during the week for a work conference. Less than a 10 min walk to the Pasadena Convention Center. Amazing restaurants and coffee shops walking distance. The most amazing hospitality. I was greeted by Vallet and Front Desk staff so kindly. The room was perfect size, clean and cozy. Loved the rooftop restaurant and views of Pasadena. Overall amazing stay.

Self

10/10

Exceptional

25 May 2026

Tamisha

The location worked for my business trip. I enjoyed staying here and the rooftop bar was a great place to grab a drink and bit as the sun set.

Self

2/10

Poor

21 May 2026

Miguel

Nasty rooms & bad ser

Self

8/10

Excellent

17 May 2026

Greg

The breakfast bar was pretty minimal

Self

10/10

Exceptional

14 May 2026

Ericka

Clean modern rooms. Great hotel near many amenities.

10/10

Exceptional

11 May 2026

Ozlem

Really nice hotel very clean and new! great location!

Partner

10/10

Exceptional

10 May 2026

Edward

Close to where I’m going..:)

Self

8/10

Excellent

10 May 2026

Darlyn

Welcoming staff! Loved the bar area and live music!

8/10

Excellent

09 May 2026

Cyrus

Good location and parking

Friends_and_family Family

10/10

Exceptional

06 May 2026

Stephen

great place in the middle of pasadena, easy access to all.

Partner

10/10

Exceptional

06 May 2026

Lynne

The AC is a modern Marriott. The rooms are great and the hotel is really efficiently run. The staff are all friendly and very helpful. The location is perfect as it’s right across the street from several good restaurants, with easy access to other parts of Pasadena. We love staying there.

Partner

10/10

Exceptional

03 May 2026

Juan

Great place to stay, clean, everything is near by

Family_with_children

10/10

Exceptional

27 Apr 2026

Lydannett Colon

Un lugar acogedor, magnifico hotel, con una excelente ubicación, con un muy buen servicio desde que te reciben en recepción. El restaurante del rooftop \"Oso\"ofrece una experiencia gastronómica maravillosa
Tenian buffet de desayuno pero nunca particupé del servicio durante mi estadía.

10/10

Exceptional

27 Apr 2026

Azadeh

Friendly staff
And very clean.

Family

6/10

Pleasant

27 Apr 2026

Lisa

Room was clean. Breakfast was not my taste if preference. Bar was nice on Saturday night...they had a nice solo singer/musician.

8/10

Excellent

21 Apr 2026

Jeffrey

This is a nice property with an excellent location in downtown Pasadena.

The only complaint we had is that the bathroom sink was installed such that it never fully drained. There was always standing water in the front half and it got nasty after a day’s use. Even after the room was cleaned there was still standing water in the drain.

Partner

10/10

Exceptional

18 Apr 2026

Boris

The room was clean and comfy, the staff excellent, and the gym and rooftop bar rounded this stay up as one of the nicest in business travel so far. The breakfast menu was great, and we enjoyed the downstairs bar.

Partner

10/10

Exceptional

16 Apr 2026

Camilla

Great location with easy access to everything

10/10

Exceptional

14 Apr 2026

Devi

Clean, bright and wonderful location.

10/10