Altos Hotel & Spa

AVRANCHES, boulevard du Luxembourg, 37
Show on Google | Website | Map

20 reviews shown

6/10

Pleasant

14 Jan 2026

Pamela

The room was large, the bed was comfortable and the location was great. However, we had several days without hot water, there were a couple bugs in the room and I received dozen flea bites in the first couple of days. While the rooms have been upgraded, the hallways have not and the carpets were grungy, and hallways had poor lighting. If cleaning were stepped up and hot water guaranteed we’d stay again. Staff were responsive when asked to change furniture for fleas, but did not communicate hot water issues

Leisure Partner

4/10

Poor

16 May 2025

Chiranjeev

Pros:
Great location, close to restaurants, bars, local markets, and a small ride away from attraction.
Staff is nice and friendly.

Cons:
The room smelt like smoke even when we selected a non-smoking room.
The carpet in the room was covered with people hair. It seemed like it hasnt been vacuumed in months.
The aircon unit, we had it running on 16 the whole time we stayed at this place, and it didn't feel like it git any colder than 25 degrees celcius.
The bed, even though it had clean sheets, I got bug bites.
Overall:
For the price you pay in Cambodia, you can have much more and better accommodation.
I will not recommend any of my friends to stay here.

Leisure Partner

8/10

Excellent

14 Dec 2024

mark

Close to the riverside. A very convenient location.

Leisure Self

6/10

Pleasant

24 Nov 2024

bopha chan

Good

Leisure Self

6/10

Pleasant

24 Nov 2024

bopha chan

Good

6/10

Pleasant

24 Feb 2024

Adrian

If you have to, but I wouldn’t do it again

The hotel is ok for the price, the rooms had no hot water, warm at best. Beds are hard and uncomfortable, we had to stay in Phnom Penh for two extra days and they accommodated us easily, lots of local families stay in the hotel with the associated noise carrying throughout the hotel. There is a pool/spa. It it is in a room off the foyer and honestly was as unappealing as you can get

Partner

8/10

Excellent

07 Feb 2024

mica

The second floor appears to have been office at some point and it's in disrepair at the moment but that had nothing to do with the rooms. My room was great, ac was strong

Leisure Self

8/10

Excellent

31 Jan 2024

Geoffrey

Sleeping giant!

This presents as an old fashioned seventies hotel with a minimum of trendy add ons,but oozes space.The staff are charmimg and helpful in a very quiet environment.It has an exercise room with a potentially functional weights machine ,cycle,stepper and cardio machine.With a little effort it could be a winner.The pool is ok for kids and really a waste of space.
Short walk to the heart of the action.

Self

6/10

Pleasant

31 Dec 2023

Vichet

I booked a deluxe room, staff gave me another room, smelled, toilet didn’t work. I complained to the staff to match my booking description, then he changed to another room much bigger, but the shower either too hot or too cold, not regulated. We complained about no one seemed to care.

10/10

Exceptional

22 Mar 2020

Verified traveler

The breakfast was a winner. Lots of healthy choices and daily soup. Eggs anyway you want!

Leisure Partner

6/10

Pleasant

04 Mar 2020

David

Good budget hotel

Very friendly and accommodating staff. A little run down in the bathroom area. Water didn’t drain from shower properly. Don’t even bother with the pool or fitness areas- just an afterthought tacked into a corner of the lobby. But the location and price are great. If you’re on a budget and don’t mind some minor inconveniences, it’s good enough.

Partner

4/10

Poor

20 Feb 2020

Ciara

Unfortunately I encountered a few issues during my stay:

1) The treadmill kept cutting out during my workout. I had to restart it 3 times before calling it. This won't affect everyone, but good to note for those it will.
2) I was \"upgraded\" upon check-in, to a room that had 2 twin beds rather than my preference of a double. It also transpired that I was right next to works, which started at 11pm. I immediately asked to be moved and, credit where it's due, I was.
3) Unfortunately the room that I was moved to was right above a late bar, so music played into the night - not sure which is the lesser of 2 evils.
4) The drain in my second room made a strange gurgling sound, without anything in my bathroom being used....
5) On my last day, I headed up to breakfast at 6.20am as I was catching an early bus but nothing had been laid out except for the cereal, even though breakfast starts at 6am.

Although I was able to walk to all the sites I wanted to see, I wouldn't stay here again based on my experience.

Self

6/10

Pleasant

19 Feb 2020

Kaye

Not as fresh and clean as the pictures suggest but was ok for a couple of nights

Partner

10/10

Exceptional

18 Feb 2020

Verified traveler

location was good, everything within walking distance or 1 - 2 dollar ride in tuk tuk, only problem l had was my room was across from a Primary School and you hear the kids from 0630am to 5 - 6 pm

Leisure Self

10/10

Exceptional

15 Feb 2020

Ernest

Friendly staff. Great location. Breakfast ok. Reasonable price given the location.

Leisure Partner

10/10

Exceptional

12 Feb 2020

RobertStordalen

Super friendly and helpful staff. They went out of there way to be helpful to me. The desk staff spoke excellant English.I will stay there again in March.

Leisure Self

10/10

Exceptional

30 Jan 2020

Verified traveler

Large well appointed room, lots of hot water, very comfortable bed. Fantastic staff, very helpful. Well positioned. I am a frequent visitor to Cambodia and this ranks very highly indeed in the mid range hotel. Perhaps a little more fruit selection at breakfast.. but that is being niggly

Business_and_leisure Friends

8/10

Excellent

24 Jan 2020

Verified traveler

Everything is within walking distance but its a very busy place. Lots of traffic in the surrounding area. The streets need to be more wide to have more room awat from traffic and pollution and noise.

Leisure Partner

10/10

Exceptional

22 Jan 2020

Verified traveler

The staff was always wanting to help no matter if it was to find sonething or call a cab.

Leisure Partner

8/10

Excellent

10 Dec 2019

Michael

Good stay. This is a 3 star hotel aspiring to be a 4 star. Service was reliable and friendly. The room was very clean