Name: TownePlace Suites Springfield
Address: 2009 South National Avenue, Springfield, 65807, US

10/10

Exceptional

14 Jul 2026

Christopher

We loved the hours for the pool and how it was inside.

Family_with_children

4/10

Poor

08 Jul 2026

Kirk

Room was filthy, especially the bathroom. No soap, shampoo or any other basic bathroom necessities were in place. Showers curtain was filled with mildew. TV wasn't working correctly and we were told it would be replaced the next day. After returning the next day, the TV was new but we had no signal to watch anything. Asked for another room, but denied in leiu of a room discount.

Breakfast was below average, but it was quiet.

Staff were nice but the service and overall value was incredibly poor for a Marriott property. I do not recommend.

Family_with_children

10/10

Exceptional

27 Jun 2026

Karen

Loved the spacious room with kitchen. The location was good. Staff were very friendly. Breakfast was good.

Family

8/10

Excellent

22 Jun 2026

Timothy

Found someone’s dirty sock in the closet. Breakfast food wasn’t that great, but better than a continental breakfast. I was pleased with what I got and the price I paid.

Friends_and_family Family

4/10

Poor

17 Jun 2026

Terry

Noone came to clean our room or brought clean towels. We had to go out and buy toliet paper and bar soap. They gave us 1 tiny bar of soap and that was in our room when we arrived. Breakfast was horrible. They had cold breakfast sandwiches. My egg was frozen. We went out the last 2 days for breakfast. We will not return. The room was nice when we got there and absolutely nothing else they would do.

Partner

10/10

Exceptional

12 Jun 2026

Keith

It was a great stay.

Family

10/10

Exceptional

31 May 2026

nicholas

It's a wonderful safe place to stay

Self

10/10

Exceptional

29 May 2026

Rhonda

Bathrooms are small and showers could use updating/cleaned better.
Bed was super comfortable and we slept well.
Price was too much honestly, over $200 on. Saturday night. We only paid it bc it was across the street from the hospital our 18yo was in after suffering a stroke.

8/10

Excellent

29 May 2026

Paula

Setup of room was nice liked the separate rooms, only drawbacks were the air-conditioning was loud like most of these places and didn't really cool it down enough, oh and the water pressure was non existentant, and the lady that checked us in was very slow, and not very with it had to repeat things multiple times.

Partner

10/10

Exceptional

25 May 2026

Derek

The hotel is clean, well maintained, conveniently located to Mercy Hospital, and offers a very good breakfast buffet.

Partner

10/10

Exceptional

21 May 2026

lance

Front desk worker on Sunday night was amazing.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Judy

Our first time to stay here, but it was in a great location for the places we were going. The staff was courteous and helpful. The breakfast was good. The room had all the amenities you could possibly need. It was quiet and very clean. We plan to stay again .

Friends_and_family Family

10/10

Exceptional

17 May 2026

Surya

na

Partner

10/10

Exceptional

09 May 2026

Stephen

It was a very nice stay. Will be back.

8/10

Excellent

27 Mar 2026

Angela

It was a great stay although the showers barely had hot water.

Family

8/10

Excellent

19 Mar 2026

Laura

Good stay

4/10

Poor

01 Mar 2026

Dayle

Bring back good housekeeping!
Room was basically left un-cleaned before it was turned over to customers 😐
No towels in room toilet left filthy and had to have someone clen before using.
Shower floor was full of dirt and gravel?
Kitchen area is very filthy.
Carpet had gravel plastic and paper all over it I had to remove

10/10

Exceptional

28 Feb 2026

Chandler

Great room, very clean. Will definitely stay here again.

Family_with_children

10/10

Exceptional

20 Feb 2026

Stephanie

Room was very clean and spacious. All the staff encountered were friendly.

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

ashley

Great stsy

4/10

Poor

07 Feb 2026

Carolyn

There was no soap on the vanity, no liquid soap in the shower caddy, the Kleenex box was empty, one of the bath towels had a big, burn stain on it (or worse), and the sheets and comforter where so tight at the bottom, they only came up to below the shoulders when we laid down. It was not a good stay.

Partner

10/10

Exceptional

31 Jan 2026

Valisha

Good room

10/10

Exceptional

31 Jan 2026

Mary

Great

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Mary

Great!!!

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

israel

Stayed here many times and this is my favorite place to stay in Springfield.

If traveling with a family member (parent) for dr visit you can have separate rooms in the room and be able to keep an eye on them while having some space. Right across street from hospital.

Only issue is last stay the paint smell was really bad as they had recently completed renovation on my floor. Prolly need to air it out a bit more before renting the floor. Open some windows or something.

Otherwise, great place

Family

10/10

Exceptional

17 Jan 2026

Kristen

This is the best hotel we’ve stayed at in a long time. Staff was friendly, the room was very clean and quiet, the bed was super comfortable, and the location was great for everything we wanted to do. We have found our new place to stay on our return trips to Springfield.

Leisure Family

6/10

Pleasant

06 Jan 2026

Christopher

The room was ok. Some things needing repair but nothing major. Some of the staff were courteous and others were not. Met our needs but would look elsewhere next time.

Business_and_leisure

8/10

Excellent

04 Jan 2026

JEREMY

Nice place! Room was clean some minor areas of damage in bathroom and only one tiny crash can in the entire room which was not a great option.

Family

8/10

Excellent

29 Dec 2025

Doris

Breakfast was very nice. The room was clean but there was no large trash can for kitchen use.

10/10

Exceptional

11 Dec 2025

Amy

Great place to stay

10/10

Exceptional

08 Dec 2025

Victoria

This was one of the best hotels I've ever stayed in, and I've stayed at dozens of different properties all over the country.

This location is extremely convenient, there's a Walgreen's right across the street if you forget anything and you're 20 minutes from several attractions, and many restaurants.

Parking is easy, the staff is incredibly pleasant, breakfast was tasty, fresh, and hot.

The bed was comfortable, the rooms were extremely clean. The fitness center had everything I needed and it was also very clean. I didn't use the pool, but it too looked very well kept.

The closets are extremely spacious, the kitchenette had everything we needed. Air quality was great, rooms temp was also perfect. The whole hotel smelled fresh.

We were in town for 5 days and we were so comfortable the entire time.

10/10 would stay here again in a heartbeat.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Mark

Room was ready ahead of time to allow for early check-in, which was a major advantage for our schedule.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Brian Scott

The room needs some maintenance ,and better cleaning, and quality control ,

Business Self

10/10

Exceptional

05 Nov 2025

Hannah

Nice staff

6/10

Pleasant

27 Oct 2025

Kelsey

Property was ok, but our room had a very bad smell and I brought it up to the front desk staff and they didn’t seem to care. Then the next day our shower would not drain and the tub filled completely with water. Shampoo fell off the shower wall and onto my foot while showering. It was cleanish, but I feel like it could have had better upkeep and definitely more attention to detail.

8/10

Excellent

17 Oct 2025

Susan

Room was fine. Bathtub needed a redo. The breakfast had limited supply. There was a crowd of people and not enough food for everyone. I think they need more help to accommodate based on hotel guests.

Partner

10/10

Exceptional

09 Oct 2025

Pamela

Good location. Good room friendly staff

Business

6/10

Pleasant

02 Oct 2025

Kurt

Just ok, definitely not worth the money in regards to comfort and it’s quite dated.

Business Self

10/10

Exceptional

07 Sep 2025

Jean-Sebastien

Family Friendly

Leisure Family

10/10

Exceptional

06 Sep 2025

Wendy

Super friendly staff, clean and accommodating

Partner

8/10

Excellent

06 Sep 2025

Leah

Everything was great…. Except the pillows , it was like sleeping on clouds and not in a good way. Absolutely no support , no matter how many of them I stacked. I highly recommend bringing your own pillow. Other than that, we loved the place

10/10

Exceptional

04 Aug 2025

Robert

Keith was awesome

8/10

Excellent

03 Aug 2025

Corey

Nice room and decent breakfast

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

ELIZABETH

Clean property with a nice hot/cold breakfast.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

Joseph

All fun and friendly

2/10

Poor

06 Jul 2025

Akeem

Housekeeping barging in our room 2 hours before check asking if we needed towels. Didn't hear no knock or anyone stating housekeeping.

10/10

Exceptional

09 Jun 2025

William

The multiple TVs with the white spot issue was anoying

Friends_and_family Family

8/10

Excellent

08 Jun 2025

Kendra

Team was very nice and friendly, good location, breafast could be better.

Friends_and_family Family

10/10

Exceptional

06 Jun 2025

Missy

Nice place

Business Self

10/10

Exceptional

25 May 2025

Jennifer

Quite area and great extra space with a suite.

Leisure

10/10

Exceptional

24 May 2025

Marsha

Nice clean property. Nice, safe location.

Leisure Family_with_children

10/10

Exceptional

23 May 2025

Gary

Springfield, Mo Marriot- cherokee

Clean, comfortable beautiful suite. Convenient to our destination at Mercy. I throughly enjoyed my stay. Recommend 5 star.

Friends_and_family Family

10/10

Exceptional

15 May 2025

Emily

This is our hotel of choice when visiting our children at MO State.

Leisure Family

10/10

Exceptional

17 Apr 2025

Derek

Staff here has been very friendly during both our visits. The suites are well equipped for longer stays, which is convenient for those with family members at Mercy Hospital across the street. Highly recommended.

Business Partner

10/10

Exceptional

28 Mar 2025

Jody

Good stay

I visited my daughter at college and stayed two nights. Everything was clean and spacious. I did not use the stove or other amenities within the room. I did take advantage of the refrigerator, which kept our drinks cold.

Friends_and_family Family

10/10

Exceptional

02 Mar 2025

Jim

Great stay!!!

4/10

Poor

28 Feb 2025

Jim

1) No hot water at shower the morning after our first night.
2) Broken electrical outlet on bed side lamp zapped my wife when she plugged in a phone cord.
3) Website states there is a restaurant. Advised at checkin there was none.
4) Body wash dispenser in shower was empty.
5) Living room TV had 6 white glowing spots. (Bedroom TV worked well.)

Place was clean, bar was great, staff was great, just too many mechanical issues.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Jamie

Great hotel.. Clean, friendly staff, nice breakfast options and Really comfortable beds.

10/10

Exceptional

09 Feb 2025

Tyler

Very nice hotel, very clean no complaints on that end. I have stayed in many downtown hotels, and this has to be the noisiest. But that being said, this is definitely my go-to hotel in Springfield.

Business

10/10

Exceptional

09 Feb 2025

Bree

They were super helpful, nice, and cooperative.

8/10

Excellent

05 Feb 2025

Lori

Everything was great until 11 pm when fire alarm went off. But otherwise great place to stay.

Partner

10/10

Exceptional

28 Jan 2025

Lisa

Beautiful nights rest away from home

I have had the pleasure of staying there 3 times since last summer. This time was just an overnight stay for a medical procedure so was a quick stay but they were able to let us check in early which was an unexpected and really helped out. Rooms are always so clean, beds so comfortable, staff so nice !! I will not stay anywhere else ! I recommend them highly to all my friends and anyone wanting to stay overnight or several nights !!

Partner

6/10

Pleasant

14 Jan 2025

Susie

A little disappointed

No breakfast one day no internet it was out bar was closed even though it was New Year’s Eve.

Partner

10/10

Exceptional

06 Jan 2025

Michelle

Staff was super kind and helpful. The hotel is close to lots of restaurants and right across the street from the hospital.

10/10

Exceptional

29 Dec 2024

Kimberly

The suite was very nice, clean, and spacious. The breakfast was great, but it would have been nice to have trays at breakfast to carry food back up it the room. There were also no trash bags in the room. Otherwise, great stay!

Leisure Family_with_children

6/10

Pleasant

29 Dec 2024

David

The listing said the rooms was sound proof they was not someone let their kids run wild up till about 3 am. Check out is at 12 from 10 to 1130 room service kept trying to enter every 30 minutes . Other then that great stay

Business_and_leisure Partner

10/10

Exceptional

28 Dec 2024

coleen

Location

Leisure Family_with_children

10/10

Exceptional

16 Dec 2024

Jennifer

Nice place to stay other than requesting the room to be cleaned and fresh towels daily didn’t happen until our 3rd day. Very frustrating. Trying to deal with a family emergency I didn’t want to keep asking for clean towels. We had 4 adults in our room and only had 3 sets of towels. Other that that great place to stay. Loved all the space the 2 room unit offered. Will stay when we have to turn .

Business_and_leisure Pet

8/10

Excellent

12 Dec 2024

Zoe

Older property but warm & comfortable

Business Partner

8/10

Excellent

09 Dec 2024

katie

We were in a 2 bedroom and the trash can was teeny tiny, no bags WHY??

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Verified traveler

We had a great experience here! The staff were extremely friendly and helpful. The two bedroom suite worked out very well for our large family. I recommend!

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Richard

Very friendly staff excellent free breakfast and extremely clean rooms. Just a very nice hotel overall.

Friends_and_family Family

10/10

Exceptional

29 Nov 2024

Chloe

Loved the room highly recommend.

Friends_and_family Family

10/10

Exceptional

21 Nov 2024

Cynthia

Right across from hospital. Easy walking to hospital.
Nice Suite. Clean. Nice amenities.

Leisure Family

10/10

Exceptional

17 Nov 2024

Thomas

Always an excellent choice when coming to work at the hospital.

10/10

Exceptional

16 Nov 2024

Angelena

Great room

10/10

Exceptional

09 Nov 2024

Clayton

amazing place

10/10

Exceptional

09 Nov 2024

israel

I stayed at this property multiple times over the past month as we were a frequent visitor to the Mercy Hospital across the street.

If you don’t mind walking a short distance, you can walk back and forth if visiting a relative in the hospital.

I booked a regular room, a one bedroom and a two bedroom during my stays.

My only complaint would be the TV in the regular room was insanely small and inadequate for a modern hotel. And it was oddly situated.

The TV in the bedroom rooms was perfect.

Other than that, everyone was awesome. Good breakfast. Nice place to sit out front and visit with a relaxing vibe.

Nice gym and saltwater pool.

Get the TVs upgraded across the board and this place will be perfect.

Family

10/10

Exceptional

07 Nov 2024

Heather

We were visiting a family member in the hospital so we loved that it was right across the street. Bed was comfy, room was clean, staff was nice and the breakfast was good! Would definitely stay again.

Leisure Family

2/10

Poor

23 Oct 2024

Karilee

My tub was clogged the first day so we asked them to fix the tub the light and the TV as all were not working properly. the fix it person went into a different room and made the repairs????? Really it had the same issues as I did with my room? they never fixed it and had to go a day without shower ( in Arkansas and MO ya need to get the gross off of you) the Bartender who's claim is to be an expert on where to eat or visit... Tell her (Debbie) her recommendations were horrible. The Pizza they serve at the \"bar\" is craft singles laid out on a Burrito wrap and melted in a broiler of some sort it was so disgusting. Her drinks were limited and not made properly you do not SHAKE a Tito's and Orange Juice it isn't a martini. Not a friendly person for sure. Hospital Helicopters were annoying racing cars and the noise was horrible. Your beds are so uncomfortable flip a matress once in a while. If I am there for 5 days ya might want to replace the towels instead of telling people to use their towels more than one time to keep it green! If I am paying for a room it is not your business how many towels I use for shower. Usually 1 per day not 1 for 5 days. I would never stay there again, then again I would never travel to any part of that side of the country again. Scenery is beautiful in the fall that was about it. Branson is a Dump with rude people and completely understaffed it is the Wisconsin Dells on steroids. Dirty and gross and don't recommend.

Leisure Family

10/10

Exceptional

22 Oct 2024

Karen

Family time

Great hotel super nice staff

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Thomas

Good value for money, comfortable, right near the hospital where I work.

8/10

Excellent

20 Oct 2024

Jamie

It was easy access for band comp

Leisure Family

6/10

Pleasant

07 Oct 2024

Liana

When I slept, either the room or the mattress smelled like dog pee or poo, which understandable since this hotel is pet friendly. They should assign certain rooms for people who don’t have pets or want to smell pets urine.

10/10

Exceptional

02 Oct 2024

Clayton

The excellent and professional service that Rachel at the front desk is greatly appreciated. We had to attend to a medical emergency and had to cancel the remainder of our stay. Rachel expidited the process quickly and we were on our way.

Family

10/10

Exceptional

30 Sep 2024

Emily

We have stayed here many times while visiting our kids at MO State University. The rooms are always comfortable and clean, the staff is friendly and the breakfast is hearty.

8/10

Excellent

01 Sep 2024

Becky

Good breakfast

Leisure Family

10/10

Exceptional

01 Sep 2024

Natalie

Love

10/10

Exceptional

27 Aug 2024

Kelly

Close and convenient for visiting at Mercy hospital.

Friends_and_family Family

10/10

Exceptional

22 Aug 2024

Susan

Close to hospital

Business

10/10

Exceptional

19 Aug 2024

JEAN SEBASTIEN

New and clean.
Very nice room with a lot of space.

Leisure Family

10/10

Exceptional

17 Aug 2024

Brian

Loved that it was close to hospital

6/10

Pleasant

15 Aug 2024

Beverly

the tv did not work problem was fixed once reported
some of the light/switches did not work
the bed was
good

Business Family

8/10

Excellent

12 Aug 2024

Lindsey

Overall, the property was nice and clean. Front desk staff was super friendly. Only complaint was that it is located on a busy road right by a hospital. It was a little noisy, but not unbearable. We stayed for 1 night and it was very convenient.

Leisure Partner

6/10

Pleasant

07 Aug 2024

Dennis

It’s the price that is to high that brings everything down. The light bulb was flashing when I entered room if I was epileptic I probably would have a seizure. The bathroom shampoo conditioner and body wash was very low or completely empty. Breakfast was very low quality and only one older woman working and couldn’t keep up with the guests.

Leisure Pet

8/10

Excellent

31 Jul 2024

William

Pros: We reserved the double bedroom, living room, and kitchen suite. The layout, cleanliness, and decor was great. The breakfast options were a bit better than the standard hotel fair, which was appreciated.
Cons: Hotel service left our room propped open all day w/o after the morning cleaning. The area around the hotel didn't seem very safe or clean. Also, near a hospital so you heard every ambulance that came and went. The bar has very, very limited food service so plan on traveling to eat.

Business Family

10/10

Exceptional

25 Jul 2024

Shonda

We enjoyed our stay and will be back.

8/10

Excellent

21 Jul 2024

Christopher

Very nice

Business Self