Name: University Plaza and Convention Center
Address: 333 S John Q Hammons Pkwy, Springfield, 65806, US

2/10

Poor

23 Jul 2026

James

The front desk staff told me when I checked in that the air conditioning had been fixed and the room should cool down in an hour or so. I dropped my bags in the room, set the temp to 65, and went to the bar. 2 hours later I went back to my room and the room temp had not changed...hot. at this point it was late, I could not go any where else, so I suffered in the hot un air conditioned room all night. The next morning I went to the front desk to complain and tell them the staff had lied. I expected a huge discount or free stay. All they offered me was 20 % off. seriously 20% that is an insult. I learned my lesson with this hotel....dont trust them.

8/10

Excellent

23 Jul 2026

charee

courtesy shuttle to airport. good to know, as many don't provide that service.

4/10

Poor

22 Jul 2026

Todd

Their AC can't keep up. Thermostat was set at 60 degrees before I even entered the room and it felt 90 degrees. Reached my hand up to feel if cold air was coming out of the vent and the vent had mold all over it. I got a new room that felt 80 degrees and no visible mold. They gave me a complimentary breakfast but the scrambled eggs were half cooked yellow egg liquid. At 9:20 AM housekeeping knocked while I was getting dressed to check out. I shouted still here. They knocked again. I yelled louder still in here. They knocked a 3rd time. I opened the door half-dressed and I said I know you can hear me I'm literally yelling that I'm still in here. Two housekeepers asked if they could come in and change the sheets and swap towels. While I'm getting dressed to check out? No! This place has so many issues.

4/10

Poor

21 Jul 2026

albert

For the price this was very outdated. The remote did not work. We had to go to front desk for toilet paper as our roll was almost gone. Toilet seat had 1 bolt holding it. Wall trum and walls were deteriorating. Overall not worth the price.

Partner

4/10

Poor

21 Jul 2026

Melissa

We had asked for towels on the first of 2 nights due to a shortage for our family and had to ask again the next day because we still had not received them. We had to also reach out to get the bed sheets for the pull out couch. The same with toilet paper and kleenex. I had to go back to the front counter twice because we had no toilet paper. Seemed like it would have been a nice hotel 25 years ago but not much had been maintained.

Family_with_children

8/10

Excellent

19 Jul 2026

Daniel

Shower took awhile to heat up, but once it did it was good.

Partner

10/10

Exceptional

19 Jul 2026

Dennis

Great staff. Great stay

10/10

Exceptional

17 Jul 2026

Sarah

Always a nice stay at the University Plaza. Would love if there were more food options at the hotel (the coffee shop does not have a good variety of breakfast or lunch options, and there’s no restaurant on site for those without a vehicle.)

Otherwise, accommodations are very nice. Beds are very comfortable.

Self

6/10

Pleasant

16 Jul 2026

Carrie

The hotel atrium is fantastic with waterfalls and trees! There’s a bar and grill and plenty of other places for groups to hang out. It has a coffee shop too!
My room was meh. There was a big chunk of carpet missing in front of the bathroom, the sink drain took forever. I brushed my teeth and then took a shower and the sink was still draining when I got out of shower. Room 618.
Bed was huge and comfortable.

The decor is very dated. The couch in the room was played.

The place was very clean and bed was comfy. Not bad for the price!

Self

6/10

Pleasant

13 Jul 2026

Mireilyn

.

8/10

Excellent

13 Jul 2026

Mary

Overall was a great stay!

Family_with_children

8/10

Excellent

12 Jul 2026

Rachel

Location was convenient to the University. Comfortable room. Had everything I needed for an overnight stay.

Self

8/10

Excellent

11 Jul 2026

Erik

Good customer service. Room was clean.

10/10

Exceptional

11 Jul 2026

Rhonda

Very clean , We had a short stay but it was great. We would stay there again.

Family_with_children

4/10

Poor

11 Jul 2026

Andrea

The property like many others has moved from daily cleaning. I can accept not cleaning a room everyday. However, I need my towels every day. I use my towels and wash cloths and then I have none unless you give me more. I can ask for them and did. First day immediate service. Thank you. Next day, I left the tag on the door asking for a room clean what I really wanted was replacement of towels. No one did anything. I requested them to be brought. No response. If I stay three days, I need sets of towels for each party in the room for three days. I don’t want to keep asking. Just have a supply. Know that guests will use them. Put them out where I can get them.

To management, walk up to the second level and look down. Clean all the dust you can see that has settled. Someone clean up the spilled paint on the carpets. Pick up the trash outside.

Partner

8/10

Excellent

10 Jul 2026

Tana

Great location ss we were going to the Springfield Cardinals game. We always like staying here.

Partner

6/10

Pleasant

10 Jul 2026

Sam

Place is affordable...it's a really nice older place...BUT...
The king bed in room 927 was HARD. The AC did not work well...I did not complain or change rooms because we were going to a concert and we didn't have time and after the concert we were too tired to move...But I had a fan with me that made it bearable to sleep. I hate complaining but yall need to know !

Partner

4/10

Poor

10 Jul 2026

Laura

I requested our rooms to be turned over mainly for fresh towels and trash to be removed and they never came. It took several requests for me to even get towels to the point of having to go down to lobby and get them myself to haul up to the 6th floor. The bathtub was clogged up and water stands at your ankles while you shower. The tub was dirty. Also, the revolving door was broken and as I arrived I was trying to get in the other doors and had 3 staff members stand and watch me try to get in with my luggage and not even offer to hold a door open. This hotel is not what it used to be. I would not recommend.

Family

6/10

Pleasant

10 Jul 2026

Chaintell

Wasn’t what we expected was very hot

Family

6/10

Pleasant

09 Jul 2026

Eric

Air conditioning did not work in my room and stayed around 77 degrees the entire stay.

4/10

Poor

08 Jul 2026

Karla

The hotel needs updated, air conditioning in the room did not work very well. Noticed in several areas the wall paper was peeling off. The 2 arm chairs in my room had stains on the arms

Self

4/10

Poor

08 Jul 2026

Stephanie

I have stayed here before and usually have a good exposur

8/10

Excellent

08 Jul 2026

Renee

We were pretty satisfied with the hotel. The only problem was that there was no hot water. The shower and the bathroom faucet got warm at best. I heard some other guests say they had the same issue so it wasn’t just our rooms. My kids did love being able to swim in the outdoor pool as well as the indoor pool because it kept raining on and off so they would have to switch between both pools. The breakfast was really good, although it is unfortunate that you have to pay for it. We purchased ours at the front desk so it was only $7 dollars per person though. All in all, it was a good hotel for the price and we would stay again if we go to Springfield.

Family_with_children

4/10

Poor

08 Jul 2026

Jamie

Took forever to get someone to come clean our room. Went to the desk 3 times asking for someone to clean our room , trash was piling up and towels etc needed to be stocked. Took 3 times of me going down to the desk for someone to actually come clean our room .

Family

2/10

Poor

07 Jul 2026

Latosha

It was horrible they air was out! I had 3 rooms and they gave us all box fans but it didn’t even help! My mom, kids and 90 year old grandma was exhausted. They need to be shut down until the air is fixed

Family_with_children

2/10

Poor

07 Jul 2026

Tyreik

It was horrible! The air wasn’t working and they gave us a box fan. I had 3 rooms with my mom kids and 90 year old grandma and she was exhausted

Family_with_children

8/10

Excellent

07 Jul 2026

Kelsey

Staff was friendly. Room cleanliness was okay, but there was mold on the bathroom ceiling and a pair of dirty socks behind the dresser. One of the mattresses in our room had a large tear that was turning into a hole in the middle, which made it uncomfortable to sleep on.

2/10

Poor

07 Jul 2026

Dontavis

We had no air all weekend and my 90 year old grandma was so exhausted. I had 3 rooms booked and they gave us a box fan but it was still so hot. The whole hotel

Family_with_children

2/10

Poor

07 Jul 2026

Desmond

No cold air

Family

10/10

Exceptional

07 Jul 2026

Daniel

yes

Partner

6/10

Pleasant

07 Jul 2026

Brenda

The restroom floors were sticky, and the rooms didn’t have a microwave.

Family_with_children

10/10

Exceptional

06 Jul 2026

Dan

The hotel was convenient to downtown and the college. For me the amenities were perfect.

6/10

Pleasant

05 Jul 2026

Whitney

Needs updated. The rooms were hot air was not working properly. My toilet seat was peeling. Floors should be cleaned better.

Family_with_children

6/10

Pleasant

05 Jul 2026

Misty

This hotel is clean and the staff was very nice. Great location for going to a baseball game! My two complaints is the air conditioner in the hotel could not keep up. Our room never got below 73. Also the tub/shower in our room the tile was cracked and some areas had water build up residue along with rust.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Dusty

Great stay but the air conditioning needs updated.

Family_with_children

10/10

Exceptional

04 Jul 2026

Jason

Great location and great \"vibe\" in this pet friendly hotel. Only ding: 2 elevators for 9 floors so they can be trouble at \"rush hour.\"

Business

4/10

Poor

03 Jul 2026

jerry

Hotel is out dated, it needs a upgrade. The stale order means carpet needs to be removed and replace with hard wood floors. Drapes need to be removed and with window blinds. Furniture in foyer is horrible. This used to be in the old day was probably a very elegant building but times have changed.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Bill

Nice open lobby. Check-in was quick and they let me check in a bit earlier. Room was quite spacious, clean, all the amenities great shower. Bar and restaurant with a small but decent menu in the lobby which was convenient and reasonably priced staff were all,helpful and friendly in my interactions with them. Would certainly stay again

Self

6/10

Pleasant

02 Jul 2026

Steve

Everything was great except we had no hot water that night and no hot water the next morning for showers. We found out that the hotel was having problems three days with no hot water before we got there and failed to inform us but the staff did a fantastic job-especially the young lady behind the desk and the lady in charge of the breakfast--they both deserve a raise-main reason we are coming back each year for my birthday on June 26th--hopefully I will live for a long time.

Partner

2/10

Poor

02 Jul 2026

Larry

I didn’t check in!!! There was no stay

2/10

Poor

01 Jul 2026

Jamie

We did not have hot water the whole time we were there. The AC was not working properly. The breakfast was awful. The carpet in our room was sticky upon arrival. Walking in I was impressed. It looked very nice and I was very excited all just to be let down!

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Shanna

Half of the staff were rude and the other half didn't seem to know what was going on. Their complimentary breakfast cost 15 dollars a person,the facilities in the room were falling apart,and I had to pay 12 dollars a night for parking but wasn't guaranteed protection on their property as stated on a parking lot sign. Besides all of those things the rest of the stay was decent. Nice decor,pretty fountain in the lobby and tasty refreshments.

6/10

Pleasant

01 Jul 2026

Rhiannon

My expectations weren’t very high for this stay due to the fact that I knew it would be outdated. I under estimated just how outdated and poorly maintained the room would be. The room reeked of mildew and the toilet ran all night long. The shower was poorly kept and part of the shower wall had been horribly patched over. The carpet was disgusting and looks like it hadn’t been shampooed since 2010, at least. I would've requested a new room but it wasn’t worth the hassle since I checked in late and left first thing in the morning. The hotel charges $10.95 for parking which wasn’t advertised anywhere. Needless to say, I will not be staying here again.

4/10

Poor

01 Jul 2026

Jeremy

The air conditioning was out while I was there. They were also doing construction in the main lobby and running very loud equipment. My main disappointment was the cleanliness. There was blood on the floor in the bathroom and the entire hotel smelled like mold. The staff were very kind and helpful which was the only plus. I did end up checking out a day early and seeking accommodations elsewhere.

Self

2/10

Poor

30 Jun 2026

Jason

Don't do it. Go somewhere else.

10/10

Exceptional

29 Jun 2026

Sherry

Clean room and very nice outdoor pool!

Family

8/10

Excellent

29 Jun 2026

Pamela

Bar had limited staff and food service was limited. Need new furniture in lobby. Breakfast buffet was great. All staff really great.

Self

10/10

Exceptional

29 Jun 2026

John

Very helpful staff.

Partner

8/10

Excellent

29 Jun 2026

Molly

The staff was amazing - everyone was super friendly and our event person Savannah was on top of it all to make sure the event we were there for was supported well!

Our biggest issue was that the drain in our bathtub was backing up when we showered and there was a bad smell to the room. We have reported this on check out and the staff were quick to make sure it would be rectified.

Partner

4/10

Poor

29 Jun 2026

Kendra

The hotel is out dated, there is visible damage to walls and doors and stains on the bathroom sink . The bathroom has no ventilation , the a/c barely works and has to run for hours to cool down the room. There is a permanent musty smell on the curtains , couch cushions and carpet . This is the worst place I’ve stayed aesthetically.

Friends_and_family Friends

8/10

Excellent

28 Jun 2026

Tom

Staff is always friendly and polite.

Especially Chrissie who takes care of the breakfast area with little help. It would help if it was better communicated at check-in that the breakfast buffet is not included in the room rate.

Rooms are quiet, comfortable and clean.

We had a little hiccup this stay, no hot water the first night.

Overall we love staying here every time we visit Springfield.

Family_with_children

10/10

Exceptional

28 Jun 2026

Mindy

From checking in to checking out, our stay was fantastic! We loved our stay here. The staff was amazing! Very helpful & accommodating. The breakfast buffet was one of the best we've had & the wait staff was great! Our waiter at the restaurant was so great. The food at the restaurant was also awesome! We were very impressed! The room was clean, the wait for the elevator was never long (we were on the top floor). We were very pleased with our choice. We will definitely stay again!
A little extra note: during our stay we had a tornado warning and they put us all into their conference rooms for protection. We felt very safe & were very happy with the concern of the hotel staff.

Partner

8/10

Excellent

28 Jun 2026

Heidi

The bar is amazing! No hot water Saturday morning!

Friends

6/10

Pleasant

28 Jun 2026

Jenifer

The air conditioner didnt work great and the water didnt get hot . Overall it is still a nice hotel. Staff did what they could to help

Friends_and_family Family

4/10

Poor

28 Jun 2026

Melanie

The air was out the whole time. Hot water was out upon arrival, but was later fixed. The staff was not very helpful or friendly.

8/10

Excellent

28 Jun 2026

Timothy

The hotel itself is well done. The rooms were good for the price and the amenities are well maintained.

The in room A/C is LOUD and not as effective as I’d have liked and the hotel food is just above mid-tier and priced as if someone in the kitchen won a Michelins star.

Sleep/swim/exercise here but eat elsewhere.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Judith

Big Problem: NO hot water

Self

2/10

Poor

28 Jun 2026

Chester

I have stayed here before but there was no hot water on Friday at all then Saturday they got the hot water working but the shower spicket was messed up so it was either 10000 degrees hot or freezing.

Friends

8/10

Excellent

28 Jun 2026

Randy

Desk staff was very polite and helpful. We arrived 5 hours late due to airline issues and the desk clerk handled everything smoothly.

Partner

2/10

Poor

27 Jun 2026

Eric

The coffee shop is the best thing about this hotel. There was no hot water during our stay. They said you have to let the water run for 25 minutes for it to warm up. First of all that's not even practical to have to wait 25 minutes, but even after waiting for an entire 30 minutes for it to warm up the water still never warmed up. They said they could only offer us free breakfast or free parking to help compensate when we complained about the water. There was zero solution the the water itself though. Just cold water all weekend. The hotel is also very outdated. The benefit is the central location to various spots in Springfield.

Family_with_children

8/10

Excellent

27 Jun 2026

Lashun

The hotel was nice overall, but they could have elected more in a mini like microwave and bigger televisions in the room. I enjoy the environment. It was very calm and quiet

Partner

4/10

Poor

27 Jun 2026

James

The room was not air conditioned many other guests had none also. They have over charged me a hundred dollars as well!!

4/10

Poor

26 Jun 2026

Jordan

Room size was good. However A/C was broken on night 1. Then hot water was broken the last night and into the morning which meant no shower for me before traveling home. Ill overall property was muggy and felt damp. Also found a two ticks crawling on me in bed the first night. One was a lone star.

Now I know why this hotel was over $100 cheaper than the one I stayed at last year.

Self

6/10

Pleasant

26 Jun 2026

Nancy

First the good. Hotel was very close to The Great Southern Bank Arena, within walking distance and the main reason we chose this hotel. All staff were amazing.
Now, the rest - The air conditioning was not working properly and our room never cooled off. Other guests said it had been that way for several days. There was no warning to us about this and as a menopausal woman who has hot flashes, this made my stay rather unpleasant. We had brought a small fan with us and I’m so glad we did, it was the only thing that made the stay bearable.
The hotel is very dated. The suite we were in had loose / yellowed electrical outlets and popcorn ceiling. Having spent $200 for a single night stay, I had expected a more comfortable stay.

Partner

6/10

Pleasant

26 Jun 2026

Michael

The positives: the location and staff were great as well as the atrium area.
The not so good: the room was outdated and bathroom appeared dirty., upon arrival the lady at the desk said the air conditioner just got repaired and the room temps should improve. That did not happen unfortunately even after hours of having the thermostat set as low as possible. We went to Walmart at got a fan that made it tolerable in the room. The second day we had no hot water but made the best of it.
Breakfast buffet had a good selection and was decent.

The desk provided a partial credit for our troubles.

Friends_and_family Friends

2/10

Poor

26 Jun 2026

Joni

No cool air! When maintenance came he said we were out of luck, I asked if they had a fan, he snapped and said no, fans were for staff only and the only thing we could do was find another hotel! The next morning we had no hot water, maintenance again called and said we were out of luck again, might take 2-4 hours to look into!

Family_with_children

2/10

Poor

26 Jun 2026

Beth

The air conditioner was broke and we were not informed of it when we checked in. There was no hot water for shower. It was a clean place to stay just unfortunate circumstances with no ac or hot water.

Friends_and_family Friends

4/10

Poor

26 Jun 2026

Chris

The air conditioning was not working during our stay. When we asked the staff, they said it had been fixed and would be improving throughout the night. It never did improve so we left early because it was too humid and hot in the room. Also there was no hand soap in the bathroom and the lighting in the bathroom was very dim.

Family_with_children

10/10

Exceptional

25 Jun 2026

Franklin

Restaurant & bar was excellent very good food. Nice to not have to leave hotel after a long day

Family

8/10

Excellent

25 Jun 2026

Jenifer

It took a long time for the shower to heat up. Also would be nice if I could stream my own channels and not have only have to watch cable. Otherwise the stay was excellent

Friends_and_family Family

4/10

Poor

24 Jun 2026

Kandace

Very dated accommodations, paint chipped everywhere, shower had warm water but not hot. I was not please with my stay.

10/10

Exceptional

24 Jun 2026

Chelsie

Loved it! We got the poolside room and

8/10

Excellent

24 Jun 2026

Rick

Walls were thin and hit with unexpected parking fee. Staff went out of there way to make us feel welcome.

Family

10/10

Exceptional

23 Jun 2026

Tracie

The room was clean and nice the only complaint I have is the bed wasn’t comfortable. Everything else was wonderful.

Partner

10/10

Exceptional

22 Jun 2026

Wes

Place was clean and staff was helpful. Recommended! Nit-picky critique: wish there was plants in the box planters and water in the fountain. Kudos to the bar tender who was very friendly. Also, the coffee at the coffee shop was very good.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Annette

The room was decent . I didn't like that there was only one elevator, and our room was on the other side of the hotel....If staying here you will want to ask to stay closer to the elevator if you have difficulty walking.

Family

10/10

Exceptional

22 Jun 2026

Frank

The hotel is old but well built and well maintained. While we were there there was a tornado threat and I would have felt safe sheltering there with no doubt. The area was very nice and well kept. The only complaint I would have is the toilet had to be flushed at least twice to clear. I didn’t mention that to the front desk but should have, I’m sure they would have taken care of it had I. Thanks

Family

10/10

Exceptional

21 Jun 2026

Kendra

The hotel staff were absolutely amazing! So friendly and helpful! The breakfast was SO good! My favorite was the pastries and muffins! We went under a tornado warning our last day and the staff made sure everyone in the hotel was safe and went down to the shelter. Would absolutely stay in this hotel again!!

Family_with_children

10/10

Exceptional

21 Jun 2026

Debbra

room was very clean and the right temp breakfast was awesome everyone there was great

Friends

10/10

Exceptional

21 Jun 2026

Aubrey

Very friendly and nice. Assisted with tornado warning and was professional and friendly

Partner

10/10

Exceptional

21 Jun 2026

Antoine

It was good experience clean and comfy bed and room.

Family_with_children

10/10

Exceptional

20 Jun 2026

Fome Bumekpo

Great place to stay

Self

10/10

Exceptional

20 Jun 2026

Ricky L

Very clean property. All staff were kind and helpful.

Partner

10/10

Exceptional

19 Jun 2026

Joe

Room needs updated. Carpet has stains and coming loose at wall. Trees need trimmed. Walking on sidewalk trees hit your head. Cigarette buds on ground outside front door. Maybe smoking area shouldn't be right outside the front door.

Family

8/10

Excellent

19 Jun 2026

Bryan

Breakfast was not included, but was available.

6/10

Pleasant

19 Jun 2026

Nick

The room and amenities were decent. My biggest complaint is there is a $10/day parking fee which was not disclosed until I received the charge.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Alan

All good

Self

4/10

Poor

18 Jun 2026

Teresa

Air didn’t work even though told front desk.

10/10

Exceptional

17 Jun 2026

Daniel

Very nice place- center downtown. Very safe- secure.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Alexa

Great

10/10

Exceptional

16 Jun 2026

James

Very helpful staff. Nice room. Good location.

10/10

Exceptional

15 Jun 2026

Luke

Pool was great. Staff was very friendly.

10/10

Exceptional

15 Jun 2026

Bill

The room was clean and the bed was comfortable.

Friends

6/10

Pleasant

14 Jun 2026

Terasa

We liked that the hotel had both an indoor & outdoor pool but we were very disappointed with the overall cleanliness of the rooms. Our first room had a horrible smell in it and the team at the front desk was very good about moving us to another room. Unfortunately the air conditioner didn't work very well at all & we were on the top (9th) floor of the building. Also the microwave quit working & we called twice to get someone up to replace or fix it and never had anyone come to the room to even look at it. The last night there, there was a heavy rain and we woke up to wet carpet across the whole wall of windows. So needless to say we we very disappointed with our stay.

Family_with_children

10/10

Exceptional

14 Jun 2026

Mario

Very Good!

Self

6/10

Pleasant

13 Jun 2026

Aaron

The people at the University Plaza were great. Very pleasant and friendly. The room was not great. It's old and outdated. The bathtub was dirty and stained. It definitely needs to be replaced. There are no USB connections anywhere in the room. The carpet is worn and also in need of replacement.
This used to be a great property and was one of the nicer places in Springfield at one time. Those days are in the past unless they upgrade and clean the place up a little.

Self

6/10

Pleasant

13 Jun 2026

Randall

Sign at the entrance touts air purification but room had mold on the AC vent.
Housekeeping only brings towels and coffee supplies every third day unless you ask.
Carpet needs stretched in all the common areas. Wrinkles create trip hazards.
Indoor fountain was turned off. We had family stay here when we were married 28 years ago. Doesn't look like it's been renovated or updated since then.

Family

10/10

Exceptional

12 Jun 2026

Chad

Great centrally located hotel in Springfield. Couldn't have asked for a better location.

Friends

10/10

Exceptional

12 Jun 2026

Cynthia

Great property! Cleans friendly!

Family_with_children

6/10

Pleasant

12 Jun 2026

Michael

Property is well used, and the rooms show it. Could not order food on a Thursday evening at 8:30 pm. We were told they ran out. Hotel is avg at best and a bit of a stretch for the cost.

Friends