OASIS & CONV. CENTER, An Ascend Collection Member

8/10

Excellent

24 Jun 2026

jesus

the only problem that i had with this reservation was that i was charged more on the hotel for a fee, expedia gave me a number when i made my reservation and i ended up paying way more when i did my check in

Family_with_children

4/10

Poor

18 Jun 2026

Brenda

We have stayed there a few times and it has been ok this time my family went it was not so great. The resorts smells bad, our AC wasn’t working good thing we had connecting rooms. But the worse part was that around 2:30am someone tried to open our balcony I called the front desk and I was told it something else. Our kids were super scared we couldn’t sleep all night. Terrible experience

Family_with_children

10/10

Exceptional

09 Jun 2026

Roberto Figueras

Todo muy bueno solo un poco más de variedad en los buffet para ser execelente

Family_with_children

6/10

Pleasant

02 Jun 2026

Anna

It was ok. Food wasn’t good even no bacon for breakfast ever. Not like on pictures

2/10

Poor

31 May 2026

Ronald

Horrible Hotel
Very Dirty
Food of temperature and they had 2 meat
Chicken smelled and pork made 3 family members sick
Food was disgusting
Lady working the fryer area Very Rude
Glassware was dirty and they have no straws
Plates were dirty
House keeping was not supposed to go in our room because front desk said they were off anyways But still went in our room
But good thing my husband was I. The room cause he had gotten food poisoning from the pork the evening before

Pools and bar was dirty they pick up dirty cups to serve the drinks

Family

8/10

Excellent

31 May 2026

Sabrina

Les chambres on besoin d’être rénover , de plus il n’y avais ni frigo ni cafetière comme décris dans la réservation au départ . Les lieux à l’intérieur de l’accueil sont incroyables les toilettes publiques on besoin d’un coup de frais et d’être plus entretenue. À l’extérieur on as besoin de faire l’entretien des terrasses manger à l’extérieur avec de l’accumulation de poussière et de végétation. Les buffets sont quand même accessible pour tous .

La plage étais incroyable les soirée spectacle aussi !

Partner

6/10

Pleasant

30 May 2026

Jamie Elizabeth

It’s was kid friendly. Food wasn’t great

Family_with_children

10/10

Exceptional

24 May 2026

Graciela

Room maintenance is excellent, the staff are welcoming and helpful, plenty of food and drinks at all hours. I highly recommend for vacationing!

Partner

2/10

Poor

13 May 2026

Sergey

There aren’t fridge in the room(extra $55 per night),no water bottles,no balcony.Poor housekeeping .Good food and beach.

Family_with_children

2/10

Poor

09 May 2026

Ernest

..

Family_with_children

10/10

Exceptional

09 May 2026

Luis

Everything was superb! The room was very clean and comfortable, the staff were friendly and helpful, and the whole property felt very family-friendly and kid-friendly. We had a great experience and would definitely stay again. Highly recommended for travellers looking for a relaxing and enjoyable stay.

Self

10/10

Exceptional

03 May 2026

Patricia

Yes

2/10

Poor

29 Apr 2026

George

Save your money and don’t book in this resort we spent five days over. There was no hot water every time we ask for extra towels five people in one room we couldn’t upgrade to another room or we couldn’t get another room which I booked two months ahead of time and I told fhem we are five we need a bigger room promises promises promises nothing get done. I will never book again in this resort

Family_with_children

8/10

Excellent

28 Apr 2026

Edgar

todo estuvo excelente pero no todos los restaurantes son parte del paquete de todo incluido. entonces, que es todo incluido??

Partner

6/10

Pleasant

25 Apr 2026

Hermelindo Marcelo

I like the location the hotel needs some upgrades the thing I don’t like is that the staff always tries to sell you timeshare and are very insistent

Family_with_children

6/10

Pleasant

25 Apr 2026

Susana

I like the location the only down side is the staff is always tries to sell you timeshare and very insistent about that .

Family_with_children

6/10

Pleasant

24 Apr 2026

Nathan

Great location, this Oasis is right next to the ferry marina the goes to Isla Mujeres. The food selections are good, depending on the package you purchase the restaurant and bar options are good. Drinks are your typical.. Negatives !!! The grounds are very dirty!! Cocktail glasses napkins cigarette butts food plates are left everywhere. The guests here think the resort should pick up after them so they leave a mess of the resort and the workers are very lax on keeping the grounds clean. In reality they shouldn’t have to pick up The messes of people. People should be decent human beings and clean up after themselves. The beach area would be so beautiful if the guests werent pigs but they trash the beach area. ( every morning i spent exactly 1 hour from 6:30am to 7:30am picking up trash on the beach. As well as straighting up the chairs in a nice line facing the sea. Workers didnt do this I DID!!… and all day as id walk around id pick up trash-glasses-cig/butts that would be left everywhere and i mean everywhere!!! I blame the guests for this. put management should stay on top of it . And have rules set that children should be accompanied by their parents to get food and drinks because children make a mess of this place.. there’s no reason why anybody should want to go on vacation and be pigs. Again, this is not the resort’s fault. this is the guests. But management should enforce cleanliness of their property.

Partner

8/10

Excellent

20 Apr 2026

Raina

I upgraded from Oasis Palm to Grand Oasis Palm because a lot of restaurants were not included under Oasis Palm. This is a resort where a lot of Mexicans come to vacation; as such, the food was more traditional, and a lot of the staff did not speak English well. I was able to communicate with my basic high school Spanish, though.
People reserve the chairs and loungers early in the morning. And only once someone moved my stuff.
The best part is that you can see the beach from the pool, and it takes less than a minute to go to the beach. They clean the beach of seaweed daily. Nice, clear, and calm water.

Two big cons are that they cannot make speciality drinks like a Dirty Martini and that most of their arcade machines are broken.

Family_with_children

6/10

Pleasant

16 Apr 2026

Delvis

The line for drinks was 30 minutes..one bartender per bar and that caused he had attitude because was working alone

Family_with_children

2/10

Poor

13 Apr 2026

Ingrid Rodriguez

The worst experience I’ve had at a hotel.

Family_with_children

6/10

Pleasant

11 Apr 2026

Aleksei

The room was old. The TV didn't work. The staff was rude, even in their immediate vicinity (especially in the restaurants). The buffet wasn't big, but it was okay. The beach was covered in seaweed.

Family_with_children

4/10

Poor

10 Apr 2026

Ruth

Small rooms, cheap furniture, small shower

2/10

Poor

04 Apr 2026

Roberto

Would DEFINITELY not recommend you spend your money on this resort, ALL INCLUSIVE but limited access to specific pools and restaurants. To start off, after check in we were greeted by a friendly staff member helping “guide us” to our room, Turns out she was trying to sell us something along the lines of a timeshare which we refused. We were approached by one of these timeshare employees multiple times during our stay here so beware. Quality of food could’ve been better. Bottom shelf cheap watered down alcohol at all the bars. The propery overall doesn’t look to be well kept.

Family_with_children

4/10

Poor

01 Apr 2026

Angelica

From the beginning, the people who attend to you are unfriendly. More intense and somewhat annoying are the vendors who are everywhere inside the hotel The room had a musty smell, the air conditioning a horrible sound. We had to call an employee to help us with the window curtain because it did not close. We were helped to sleep by tiredness but not by comfort. You could not get water for the room after 10 p.m. Despite being an \"all-inclusive\" hotel, you had to pay if you wanted bottles of water in the room. And the extra taxes they charge when they arrive at the hotel, do not appear when they pay on Expedia.

Partner

2/10

Poor

25 Mar 2026

Priscila

The room was dirty and old. And there are a roaches

Family_with_children

2/10

Poor

23 Mar 2026

Kasidy

Our stay at Grand Oasis Palm was extremely disappointing, especially traveling with young children (ages 5 and 3).

The rooms were very run down and not well maintained. From the moment we arrived, it felt like the property was lacking basic upkeep and cleanliness.

The staff was consistently slow and unhelpful, which became a major issue on our last night. Both of our kids got sick after eating meat from the buffet and were vomiting throughout the night. Our 3-year-old got sick in the bed, and we urgently needed clean sheets and assistance. Despite the situation, it took housekeeping nearly two hours (around 11pm) to respond. With a 6:00am departure for the airport, this made an already stressful situation much worse.

The food quality overall was very poor. Beyond taste, there were serious concerns about cleanliness and food safety. Drinks were served in reusable plastic cups that were quickly rinsed in what appeared to be a dirty sink before being reused. Throughout the property, dirty plates and cups were left sitting around for long periods of time.

This was not a safe or enjoyable experience for our family. I would not recommend Grand Oasis Palm to anyone, especially families with young children.

Family_with_children

10/10

Exceptional

20 Mar 2026

Elva

Everything was amazing the room was super clean and organize, Isabella whom cleaned our room she was super nice and did amazing job while we stayed 6 days. Pool was clean and the beach was super calm for my toddler to be able to get in water. The food was always delicious a lot of choices and drinks were also really good the ice cream was also really good my toddler loved the choices. We also enjoyed the time we got to use toddler time in daycare I do wishes instead of couple of days they would change toddler time everyday thing it helps to kill some time when you have a toddler and the pool section for kids it was amazing .

Family_with_children

8/10

Excellent

13 Mar 2026

Raquel

Ocean visible from my room

Partner

6/10

Pleasant

03 Mar 2026

Lisa

Not really view was the roof top

Friends

4/10

Poor

13 Feb 2026

Ajeet Nath

The hotel has two sections and the section we had didn’t had good rooms for sta y or nicer coffee shop or restaurants. Neither hotel shuttle. But rest of the amenities were okay.

2/10

Poor

29 Jan 2026

Zowie

Room is very old food is nasty truly wish i stayed someone else

Leisure Family

10/10

Exceptional

19 Jan 2026

Franco

Pros: Great staff, Clean rooms, Clean pools, Great food, and beautiful beach!

Cons: No safe or mini fridge in rooms, only hamburgers , hotdogs, and fries for late eats, bottled water given at room temperature.

Otherwise a wonderful vacation!
Frank. C
Oswego, IL

Leisure Family_with_children

6/10

Pleasant

16 Jan 2026

Gordon and Melissa

Did an upgrade to find out no tub only shower. small bathroom one sink shower with toilet in it. charged me for late check out even after letting them know.

Leisure Partner

4/10

Poor

02 Jan 2026

amr

Definitely never again. The pictures online are very deceiving. It makes you feel that you are in a big resort but it’s super tiny with a huge building full of rooms but the entertainment part is very small. The beach side is very small. Food is horrible in every restaurant. There is nothing to eat. It looks like leftover food. The room was very bad. Very dirty. I requested to change the room more than three times with no help every time they say come tomorrow I paid about 2600 for a four-day vacation and it’s definitely not worth a dollar employees are very rude. You have to pay and tip every single one you pretty much deal with at the bar in the restaurant the guy with the beach towels and a lot more overall very stressful than relaxing. If it’s your first time you’re gonna be in a shock like me

Leisure Family_with_children

2/10

Poor

01 Jan 2026

MITUL

Our stay at Oasis Palm – All Inclusive (Dec 24–29, 2025) was disappointing and not worth the price. The arrival and check-in process was extremely disorganized. Entry to the property was confusing, and check-in was split into two separate lines—one for registration and another for room key activation—each taking nearly an hour. There was no welcome drink, water, seating, or clear guidance, and staff were not helpful or comfortable communicating in English. After a long journey, the lack of support and poor guest handling was frustrating.

The room was a decent size but very basic, with missing amenities on day one, no bathroom lock, no shower door, a non-functional locker, and foul-smelling bathroom water. Food service was another major issue: despite advertising multiple restaurants, reservations were only in person with 1–2 hour waits, leaving guests dependent on one crowded buffet with repetitive food and very limited vegetarian options. We had to eat outside the resort on multiple days. Access to drinking water was difficult, bar options were limited with long queues, and beach chairs were insufficient and poorly managed. Overall, the resort does not deliver a true all-inclusive experience and does not justify the cost. I would not recommend this property.

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Simone Doreen

Horrible, no manners, long line, and disgusting food.
No mini bar or fridge in neither of my rooms.

Leisure Family_with_children

2/10

Poor

31 Dec 2025

Nidhi

Service was not good.
Water at the room was smells bad
Staff was not co-operating when we asked for water bottle.

Leisure Family

6/10

Pleasant

31 Dec 2025

sandipkumar

Nothing to say but i wouldn't call this property resort but the motel. Rooms are outdated, there were no bath towel in room called multiple times and no one showed up. Food was ok could have been better. Beach was not properly maintained as well.

Leisure Family

2/10

Poor

30 Dec 2025

Jess

Worst hotel I’ve ever stayed at! Huge outbreak of gastrointestis throughout the hotel. All members of my family severely sick for 4days out of our 7night stay. Queues for at least an hr every night to eat at the all inc restaurant in the evenings. Disgusting food. Cheap watered down spirits & beer, we had to go out & buy our own as it was literally undrinkable! Smell of sewage on the beach. Rude, lazy & unhelpful staff. Could not wait to leave. Christmas vacation ruined! Everyone else we spoke to around the pool said the same thing.

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Adrian

Customer service was excellent. The food, the rooms were good! Enjoyed my time here!

2/10

Poor

30 Dec 2025

Harsh Amitkumar

They were not nice at all.
Staff was extremely rude when we ask for help.
On our first day it tool almost 4 hours to get us checked in.
Their app doesn't work to book restaurants.
There was no traditional mexican food available in buffet restaurant.
When we ask for water bottles
They mostly denied by saying they do not have water.
They did same with fruits as well.
I hated every single day i stayed at this resort.
Water was smelly
Couldn't take bath at all.

Leisure Friends

2/10

Poor

29 Dec 2025

Mrunal Pareshkumar

Overall, I did not enjoy my stay at Oasis Palm. Check-in was supposed to be at 3:00 PM, but even though we arrived before 2:30 PM, it took over two hours to get our room, which was extremely frustrating. I’ve stayed at many hotels and resorts before and have never experienced such a long and unexplained delay.

The service was also very disorganized. When we asked for drinking water, the receptionist sent us to the coffee shop, and the coffee shop staff then told us to go to the restaurant. This back-and-forth was ridiculous and showed a lack of coordination.

Additionally, the bathroom water had a bad smell, and the Wi-Fi connection was very poor throughout the stay.

Overall, this was a disappointing experience and did not meet expectations.

Leisure Family

2/10

Poor

29 Dec 2025

Harsh Kanaiyalal

We had a long wait of 3 hours to get just check in into our room and there was not enough vegetarian food options available. We have to go around to just get water as no one was responding in a good manner.

Leisure Family

8/10

Excellent

26 Dec 2025

Shamit

Room very ordinary but great food, amenities, entertainment was amazing...

Leisure Family_with_children

2/10

Poor

08 Dec 2025

Daniela

This was a terrible hotel from customer service to property. You had to make a line for everything for breakfast buffet and for dinner as well which we’ve never experienced at another resort. Not to mention the terrible customer service at check in super rude and took 4 hours to check us in there was a big line. Look it up on TikTok other guests made videos. Also when we got to the ro they were painting the walls!!!! Crazy, so please don’t waste your money

Leisure Family_with_children

8/10

Excellent

01 Dec 2025

mayra

Muy demorado el proceso de checking. Las habitaciones necesitan mejorar

Leisure Family

10/10

Exceptional

01 Dec 2025

Suheily

Need to upgrade rooms furnitures and bathrooms

6/10

Pleasant

20 Nov 2025

Lariah

The Jurassic kids pool is not cared for and was an absolute mess... We went in for about two minutes and left absolutely disgusted.... Tree branches, broken climbing areas, a dead mouse, toilet paper, garbage... It was bad. The kids club rules are frustrating as well, I couldn't take my 2 and 4 year old in at the same time. My two year old could only go in a few days a week for certain hours in the morning andy 4 year old would have to go alone.... So we did not use the kids club.

The food was really good. The beach was clean and rooms were fairly clean.

The line ups were insane.... Huge line ups to the buffet every morning, huge check in line that took about an hour or more...

Overall, we wouldn't return. It was decent but not worth the price.

Leisure Family_with_children

4/10

Poor

18 Nov 2025

Tiffeny

The lines for food was crazy. If you showed up for breakfast at breakfast time you would wait 3 hours to eat. What is posted online as features of this resort ARE NOT what is actually in the resort. It is like a completely different resort. The kids pool is cool but in desperate need of a reno, the cement is all cut up and rips up feet. There are no fridges in the room, even though it states that there are fridges on expedia. The staff were nice but the resort itself was not great. Nice beach though.

Leisure Family_with_children

4/10

Poor

11 Nov 2025

Marina

Buffet and beach food was awful. Pools are freezing.

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Saida Jezzin

My experience at this hotel was very disappointing. The ramps for people with disabilities are a real safety hazard — they’re poorly built and quite dangerous. The safes in the rooms are extremely outdated; you have to carry around the key, which makes no sense if you’re going to the beach.
There were cockroaches in the restaurant, which was absolutely unacceptable. The timeshare salespeople were the worst part — they ask you to tell all sorts of lies and even to show your credit cards.
The bathrooms are old, small, and uncomfortable. The TVs don’t have Netflix or YouTube, which is surprising these days. And finally, the air conditioner is so noisy that it’s almost impossible to get a good night’s sleep.
I definitely wouldn’t recommend this place.

Leisure Family

2/10

Poor

13 Oct 2025

Armando

Room was not clean and there’s of other things I have pictures to share

Family

6/10

Pleasant

10 Oct 2025

Ivan

decent enough

Leisure Self

10/10

Exceptional

13 Sep 2025

Sarah Mae

Will definitely be back!

Leisure Friends

4/10

Poor

01 Sep 2025

Laura

Looks like it is an older property and need serious updating. There was a lot of mold around the roomsand broken furniture, especially around the pool and the beach.
The kiddie pool had algae around the outside that looked like it hadnt been cleaned in a very long time. It is unfortunate, but the pictures of this hotel are very misleading.
Also, they do not have enough space to seat everyone for dinner at the buffet which makes a huge line to eat dinner. It was wild. You definitely do not want to be waiting on line with three hungry children.
The rooms were very small and the beds were full size. The weird thing was that they were very close together.
I was really disappointed in this resort and ended up leaving after I saw a huge Roach hanging out on the wall.

Leisure Family_with_children

2/10

Poor

22 Aug 2025

Tania

Rooms were dirty bed had stains, the drawers had left over food wraps , employee are extremely rude , they always have attitude like they own the place , the all inclusive is a scam the lines to eat are crazy long , or you will need reservations to eat , we didn’t even end up staying and lost our money , they also charge us extra fees .

Family_with_children

8/10

Excellent

22 Aug 2025

Dexter

Overall I give it a 8 out 10

10/10

Exceptional

11 Aug 2025

Midi

I love this hotel, good food, kids friendly, nice staffs, pretty view, white sand, excellent internet, amazing shows, it worth to come second time.

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Jackie Lee

Older property but still acceptable. Food was good and lots of variety.

Leisure Family_with_children

10/10

Exceptional

08 Aug 2025

Mayra

N/A

Leisure Family_with_children

6/10

Pleasant

04 Aug 2025

Luis Alberto Rodriguez

Front desk associate were little rude.
In the breakfast buffet in Bites food hall hostess and waitress had the worst service ever, the food was great do. I hated going to the bar only one server at all times, to get a beer it took over 15 minutes.
The best experience was in the restaurant Cocoa grilled and seafood, we had dinner there every night
Rodolfo was our waiter every night amassing service he deserves a raise. Food was excellent as well.

Leisure Family_with_children

10/10

Exceptional

25 Jul 2025

Sami

Glad to go back there

Family_with_children

8/10

Excellent

24 Jul 2025

Ricardo

I like it in general great property plenty amenities and activities. Staff is very limited on information. I think smile’s cost more. If someone is smiling at you or being nice or helping is because they want to sell something at you. Too many sells force people very little service staff.

Leisure Family_with_children

2/10

Poor

21 Jul 2025

Christopher Crisostomo Dosdos

DO NOT BOOK THIS HOTEL. Dirty rooms and no costumer service. Called the front desk due to leaking and floaded bathroom. Nobody showed up in the room and have to

4/10

Poor

21 Jul 2025

Joree

I would not recommend this hotel. The rooms were outdated and dirty and small! The restaurants and food available were not good! We paid to upgrade to the hotel next-door in order to be able to use their restaurants and pool. That was a little better, but not by much. At the upgraded hotel, there were no chairs around the pool to sit on. The only chairs available were at the beach. So while my kids were swimming in the pool, I had nowhere to sit. There was only one bartender at each bar, so you would stand in line for a good 15 minutes to get a drink. The drinks had a chemical taste to them. Most of the restaurants were the same way. At the sushi restaurant, there was only one person working. So I stood in line one day for 45 minutes to get sushi by the pool. The little kitchen areas around the pool with food, were terrible! The hamburgers were definitely not hamburgers! No outdoor bar to sit at. The pool is also closed every night at 8 PM, which is pretty early when your kids want to stay swimming. Entertainment didn’t start until after 10 PM. So as your kids are trying to sleep, the very loud music goes until midnight.
I definitely would not recommend going here. But you get what you pay for. I learned my lesson. I will definitely pay more money to stay at a nicer resort.

Leisure Family

8/10

Excellent

21 Jul 2025

Javier

We had a great time, the food was good, most of the staff was friendly and helpful and the highlight is definitively the calm and kid friendly beach. We went with our kids, and it was a wonderful beach for them to explore, swim and have fun. The only thing I did not like was the fact that the bedroom did not have a balcony.

6/10

Pleasant

19 Jul 2025

Ana

Check-in line was extremely long it took almost two hours at the time check-in time opened.

The welcoming guest personnel instead welcoming you they immediately wanted to sell you packages and didn't care about your real needs they just wanted to sell.

We told the housekeeping we needed more towels and come to clean our room and they never showed up. The next day, housekeeping said they have a hotel policy of not cleaning everyday and they didn't bother in notify us when we asked for the service.

Since lots of people used the big pool then it became dirty very fast, not sure every when they clean it but next day you can still see a black sheet of oil and remaining of sun protector products on the surface of pool water.

10/10

Exceptional

17 Jul 2025

Shalini

Friendly staff

Leisure

6/10

Pleasant

10 Jul 2025

Roberto

The resort is one of the cheaper options and you get what you pay for. The food was decent , if you book the oasis palm you only have a few A la carte restaurants to choose from, the rest you have to pay for just fyi.They had shows and activities most of the days. The beach area is decent. There’s always a wait in line whether it’s to check in or buffet, even when waiting for the elevator. The check in process was very frustrating, had a super early flight + a long wait at the airport, then arrived at the resort around 2pm (check in was 3pm). They gave us our wristbands and were told to return to the check in lobby at 3:30 pm to receive our rooms and activate our wristbands but so did about 30-40 other guests. We were exhausted from the early flight didn’t get our rooms until 4:30-5pm. We had to return a few times to the lobby by stairs because wristbands were not activated correctly. Other than that issue everything was okay. There is staff that is by the elevator offering pirate ship boat rides for free but they are trying to sell timeshares. Overall the resort is okay. I give it a 3/5 Stars.

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

Ana Paula

Great resort, the only bad side was that I found a cockroach 😔, a big one.

Leisure Family

2/10

Poor

05 Jul 2025

Yamni

La estancia en el hotel fue horrible.No recomiendo a nadie esa instalación. Te venden algo online que no tiene nada ver con lo que vez cuando llegas .Para comer solo esta un bufett con alimentos mal concervados ,y los demas restaurante no funcionan después de 7pm .Las habitaciones son muy malas no hay puerta en la ducha y el agua corre por la habitacion ,los baños no drenan ,hay que llamar siempre por algun problema...si no es porque se va el agua es porque no dejaron todas las toallas o se bloqueo el baño .Muy mala experiencia en ese Hotel Oasis Palm ...muy mal servicio mal trato a los clientes en todos lados en el bar,en la piscina que solo esta disponible hasta las 8pm .Nose sinceramente todo incluido a que se refieren .

Business

4/10

Poor

03 Jul 2025

Natalia

The people who worked there is really rude the customer service is terrible

Leisure Family_with_children

4/10

Poor

03 Jul 2025

Laurie

Rooms need to be upgraded, falling apart, don’t recommend after what I experienced.

This place is only beach time and to relax . Not much activities.

Leisure Family

10/10

Exceptional

02 Jul 2025

Rafael

Excellent ambient, close to downtown

Leisure Family

6/10

Pleasant

26 Jun 2025

Beatriz Antonia Jaen

The staff at the hotel were very nice and always willing to help. Didn’t like that they didn’t have a reservation under my name so I have to wait until a room is as available. The coffee maker in the room was broken and the personal care supplies was minimal. We were 3 people in the room and only want could use the shampoo, soap, etc… Also temperature in the room is locked. You can’t adjust it. Many option of restaurants but not all of them are open. It is really difficult to book one, we ended eating dinner outside the hotel in local restaurants. The hotel in general was good with a lot of activities to do.

Leisure Family

6/10

Pleasant

25 Jun 2025

Jaxon

I need always to make a long queue to order drinks at the bar near the beach.

Room cleaning was not proactively done the fiurst 3 days. Only after complaining they responded quicker and make it better

Leisure Family

8/10

Excellent

25 Jun 2025

Heidy Socorro

I like the kid gaming area and the different variety of kid pools, but overall I wish they had better food selections. The room was up to date and clean. Great hotel for families!

Leisure Family_with_children

2/10

Poor

20 Jun 2025

JUAN

This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition.

Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late.

The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh.

This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother.

We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.

6/10

Pleasant

19 Jun 2025

Lissette

You get what you pay for. We were here in 2016 and it was ok, so I thought we could give it another chance. Immediately as soon as I checked in, I got pulled to the side and pressured for a 90min breakfast to learn more about the hotels, I said no and she kept insisting, after 10mins of back and forth we kept saying no and she just let us go. Back in 2016 and now, this is the only hotel that I have been at that they try to pressure you to do things instead of letting you enjoy your vacation. Then, the towels and sheets were stained in our room and had to request for them to be changed. Two days laters more stained towels. The shower water was cold and was told to get the hot water running I need to turn the cold water all the way, slightly turn the hot water and then turn on the hot water from the sink. Had to do that everyday to get hot water in the shower. The good food was in The Agave, La Hacienda, and Cocoa. The waiters In these locations were very kind. Tony was the most genuine waiter. There is not enough seating near the pools, so if you plan on having a pool day wake up early and find your chairs. I will say that the beach was clear, no seaweed, no waves, very calm and beautiful. My kids really enjoyed being in the water. Also, the time I did need things, front desk helped and later called back to confirm that we did get the clean towels and if the water was fixed. All in all I won’t be coming here again.

Leisure Family_with_children

4/10

Poor

18 Jun 2025

Jessica

It’s ok the food ok but the rooms need to be remodeled and honestly boring no music it was very boring drinks were terrible!! Tasted like antiseptic

Leisure Family_with_children

4/10

Poor

18 Jun 2025

Nildreys

I didn't like the hotel, the room was dirty, the food wasn't good.

Leisure Partner

10/10

Exceptional

02 Jun 2025

Christine

Todo fue muy bueno y nos trataron excelente

Leisure Partner

2/10

Poor

02 Jun 2025

Grecia

Please please do not stay here. Go somewhere descent. The food gave us e-coli and two staff members we're very rude. One was absolutely crass. The other completely ignored me and walked away. The hotel manager didn't do anything to fix the problem or make up for it.

Friends_and_family Family

8/10

Excellent

28 May 2025

Karla Isabella

people friendly

Self

10/10

Exceptional

24 May 2025

Abraham

This is a great hotel but if you are traveling with wheel chair or walker the hotel really need to figure out how yo get an elevator to the pool area from the rooms .the ramps the offer are to incline that if your not strong enough you can lose grip and have an accident!!!! Food was great waiter awesome Leonardo and Francisco from the main buffet are spectacular. No AC in the pizza place thatsuvks

4/10

Poor

22 May 2025

ADOLFO

I didn`t like the bad attitude of the cleaning and restaurant staff!! very rude.
The air conditioning doesn`t work in several areas, most importantly restaurants. Eating and sweating constantly makes the food unenjoyable.
The food is sometimes good, but onthe last day I got sick to my stomach. I came home and still have severe diarrhea. We`ll never go to Oasis again. XXXXXXXXXXX

Leisure Family_with_children

10/10

Exceptional

19 May 2025

Abdulrahman M

Excellent

Leisure

2/10

Poor

17 May 2025

Tetiana

- Check in took w
Our first room was dirty, had brown stains on the bedding and curtains. The smell of moist and mold was bad, I tried not to breathe deeply.

8/10

Excellent

16 May 2025

Miguel

Good

10/10

Exceptional

12 May 2025

Borko

Is good for money, there is probable more fancy all inclusive but this is good for price. Room are little old but don't smell bad or something and hygienes is good so will recommend is fun for kids. Has many restaurants to change feel like in small town

2/10

Poor

10 May 2025

Argenis

Need more food options

Family

6/10

Pleasant

06 May 2025

Paola

Too crowded, but it was a good option. good beach site and nice view of cancun

8/10

Excellent

05 May 2025

Victor

Need to do a better job with checking in. 2 hours waiting in line to check in to room.

Leisure Family

2/10

Poor

29 Apr 2025

KATHRYN

Aside from the girls in the coffee shop, I have never been more discriminated against, ignored and disrespected as a person, let alone a paying customer. I have traveled through several countries and a variety of resorts and have never written a bad review….this resort changed all that.

Food preparation/serving was not safe.

Black mold in the bathrooms.

Cleaning….instead of replacing dirty towels, housekeeping just took them. Each day. 1 bottle of water is supposed to be provided/restocked…nope, just took everything….except the glass which was dirty and had used q-tips and cotton swab in it…that they left.

Toilet didn’t work…they did fix that in a timely manner.

Only 1 bartender for the entire beach area and pools.

We got 1 night at a restaurant and that was it. Buffet for the rest of the time.

We were outright ignored when getting service and disrespected. An attitude came even though we said please and thank you for everything. Doors were closed right in front of us as we walked up to them.

I was so excited to visit Mexico as it was my first time and have heard great things from friends who have gone there and friends that live there. The experience at this hotel…

Travelocity should seriously question their relationship with this vendor. The first comment out of client concierge’s mouth was “well, I hope next time you stay at the Sens side.” No welcome no hello.

I tried everyday there to start fresh, always said please and thank you, smiled, etc. onl

Leisure Partner

2/10

Poor

25 Apr 2025

Sandra Ribeiro

The photos on Expedia are misleading — many are from the neighboring Sens property, which is also owned by Oasis. When you arrive, you’re faced with limited dining options, long lines (sometimes over an hour just to eat), and some restaurants require reservations. Access to certain pools and restaurants is also restricted unless you pay for an upgrade. They blame Expedia for the confusion but still pressure you to upgrade.
They also push timeshares aggressively, which is frustrating. The poolside bar on the Oasis side was filthy — definitely not a place you’d want to eat or drink from.
I don’t recommend this resort or any Oasis property. They constantly try to charge extra for everything. I upgraded just to get decent food, but my room stayed the same. If you want a relaxing vacation, book somewhere else.

Family

4/10

Poor

24 Apr 2025

Behije

The service very bad there was not many employee for restaurants we had to wait in a long line to eat.

Leisure Family

8/10

Excellent

23 Apr 2025

alen

Food

6/10

Pleasant

20 Apr 2025

Jorge Gonzalez

The hotel itself was great. Just the app to do reservations for dinner never worked. Asked staff regarding this no other solution for dinner reservations so we had to eat Dinner buffet all week without getting to try anything more. Drinks and bars and pool where amazing.

Family_with_children

10/10

Exceptional

19 Apr 2025

Rodrigo

Everything in general was so good.

Friends_and_family Family

4/10

Poor

15 Apr 2025

Alexis Carmelo

We had a great vacation but the timeshare people sit right across the elevator and that was annoying