Gainsborough House Hotel

8/10

Excellent

27 Jun 2026

Charlotte

So when I booked this room, it's was primarily for the air-conditioning as it was a heat wave and for medical reasons I needed a break from the heat.
The staff were all really welcoming and friendly. They each chatted with me whenever I encountered them, and checked on me whenever I appeared at the lobby.
At some point my air con conked out. But within 20 minutes of my approaching the subject with the receptionist I was put into a new room which was lovely.
The rooms were spotless, even though they aren't the newest decor in the world, clean and cool was all I needed!
Thank you for a pleasant stay👍

Self

2/10

Poor

20 Jun 2026

Craig

Terrible Hotel should be a ( 1 ) Star Hotel is Grumpy Smelling of Damp Dirty Carpets Old Décor No House Keeping What So Ever I Stayed Here 5 Nights with nobody came to my Room with Anything I Mean Anything I Had to buy my own Toilet roll Tea Milk No Fresh Sheets I went to Reception but nobody there 3 Times so called them Told them my issues and they left to Towels in my Room when I was at Work Never Emptied the Trash Bins Nothing Do yourself a Favour go somewhere else And Avoid This Hotel The Gainsborough House Hotel Kidderminster Terrible place

Self

10/10

Exceptional

13 Jun 2026

Ali

Staff were friendly and helpful

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Christian

The receptionist and staff was really helpful and kind. Proactive and supportive

Family_with_children

4/10

Poor

08 Jun 2026

Sophie

Staff were lovely & very helpful but the hotel itself is in very poor condition & quite dirty. The beds are awful & can feel every spring and the bed frame through gaps, shower curtain mouldy & no shower gel or toilet paper in the room, mugs dirty & the carpets were not clean. Again can't fault the staff, kind and welcoming.

Friends

6/10

Pleasant

08 Jun 2026

Kelsey

As soon as you walk in to the hotel there was a musty smell. Appreciate it’s a 3 star, but I have to say I wouldn’t give it that.

It’s tired and dated and rooms although adequate they are not the cleanest.

No restaurant on site for evening meals, and breakfast was a let down. Poor quality products.

Sadly will not be returning to hotel. Chosen for location but wished I drive a further couple of miles to a Premier Inn.

Cheaper and cleaner.

Business Self

2/10

Poor

02 Jun 2026

EQEREM

M

6/10

Pleasant

31 May 2026

Cerian

Bed was comfy and clean. Bathroom was clean - bath had shower over it - could do with grab rail to help get in and out of bath. Room looks like it could do with a repaint and skirting board and window need a good clean! Window looked out over very wild piece of garden. No lift but there was a stair lift. Communal areas also look in need of TLC. No food in restaurant in evening but Deliveroo deliver to hotel. Breakfast ok- self service.

Self

6/10

Pleasant

26 May 2026

Peter

Looking for a low cost Kidderminster hotel, and this was what I selected. The hotel wasn’t exactly what I was expecting - the name suggests a degree of elegance, but what I found was a downmarket version of a premier inn without the consistency. Relatively convenient for nearby attractions about halfway to Bewdley on the Bewdley road. A decent walk to the center of Kidderminster for most dining options.

Self

6/10

Pleasant

26 May 2026

Christopher John

Accommodation was brilliant for the cost. However the TV wasn't working, and despite assurances of being moved to another room the following day, we never were. Bathroom was well equipped, however on the morning we departed, the shower wasnt running any warm water. There was no one at reception for us to advise of this issue at check out.
Over all, lovely place, welcoming staff... a couple of wee niggles, things that can happen anywhere... definitely so.ewhere id be willing to book again.

Friends_and_family Family

6/10

Pleasant

21 May 2026

Kirsty

Basic and clean so good for a cheap place to get your head down. Looks far more impressive from the outside.

Self

10/10

Exceptional

21 May 2026

john

Parking No Problem. Bar n Lounge Nice, But Only Cider on Draught, n Beers Non Alcholic in Bottles, No Rosie Wine either.

Friends_and_family Family

4/10

Poor

11 May 2026

Sue

Breakfast was poor. No hot water and no lift hard when you are on top floor with a heavy case

6/10

Pleasant

02 May 2026

paul

staff are friendly, hotel is just tired, with no food in the evenings , breakfast isn't too good

10/10

Exceptional

28 Apr 2026

Maria

All.good.

Partner

4/10

Poor

26 Apr 2026

Ivan

Parking was good no comment on the bars as we didn't use it

10/10

Exceptional

24 Apr 2026

Samantha

Lots of parking, large clean room. Perfect location for us. Would recommend to anyone visiting West Midlands safari park.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Richard

Hotel was reasonably priced for a reason. Room was spacious and comfortable but a little tired. Nice quiet location though, so had a good night sleep. Breakfast was a disappointment, best leave it at that. I would consider staying again, easy parking, good location and certainly good value for money compared to other options on this occasion.

Family

2/10

Poor

18 Apr 2026

PETER

Highly disappointing. A very, very run down hotel. Room had a disinfectant smell, bedding minimal, carpet needs a good cleaning, and basic shower unit - a curtain around a plastic base - with a blocked drain that risked flooding. This is certainly nowhere close to the ‘Very Good’ 8/10 rating as presented by Expedia.

Self

8/10

Excellent

11 Apr 2026

Kieron

Room was average outdated tv compared to the other double room. Had to ask for tea bags ect the next day as they didn't do turn down of the rooms. Internet went down for the stay so wifi wasnt working

Friends_and_family Family

6/10

Pleasant

08 Apr 2026

dev

Too noicy people banging shouting all night, and the morning. No water in room.room was big ideal
Comfy bed.self parking .
Ideal hotel just outside town.

Self

8/10

Excellent

04 Apr 2026

Carl

Easy parking and free. Bar with a good selection. No evening meal or lunch. Breakfast was ok and enough to start the day.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Paul

Plenty of parking, looking dated and shabby. Hot breakfast was sausages, boiled eggs,beans and hash browns, bread for toast,no bacon and no top ups to buffet containers

Partner

10/10

Exceptional

05 Mar 2026

John

Excellent place. Great customer service.

Self

10/10

Exceptional

09 Feb 2026

Patricia

Room was adequate but the staff were friendly and helpful.

Friends_and_family Family

2/10

Poor

28 Jan 2026

Andrew

The rooms were disgusting, mould on the shower curtains and walls and furniture plus brown stains ground into the toilet seat.
No facilities available and generally not fit for purpose.

Business

4/10

Poor

19 Jan 2026

Carol

The hotel needs to be a little bit more welcoming. The outside could definitely needs a good clean. The bathroom could have had glasses in there. The floors needs a good scrub as the grout looks dirty around the floor tiles. The light in the bedroom keeps flickering. Odd size cups in the bedroom. The breakfast was poor, only beans and hard boiled eggs as a hot choice. Only full fat milk also.

Partner

6/10

Pleasant

18 Jan 2026

David

Staff good, room good, car park good, shower Good.
Wasnt a fan of boiled eggs for breakfast. Would have rathered scrambled eggs

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Harnake

Good value of money

Friends

4/10

Poor

15 Dec 2025

Alex

WiFi wasn’t working for entire stay. Staff member told me it had been down and would be fixed in 2 hours but wasn’t. Room was freezing, heating didn’t work. Staff brought me an electric heater but this struggled to warm the room. Sheets were coarse and uncomfortable. Room was extremely noisy. Made 2 noise complaints about a neighbouring room. Staff came and spoke to them but noise did not stop. Walls were paper thin. Got very poor sleep, and did not feel I got value for my money. Staff were very pleasant though so they are a credit to the hotel.

Business Self

4/10

Poor

11 Dec 2025

Richard

I strongly do not recommend staying at this hotel. It is nothing like the photos suggest, and the reality is a far cry from what’s promised. The photos on the website are outdated and show the hotel as it was before it was closed and later repurposed by the UK Home Office to house asylum seekers. It appears the property was recently bought, but no renovations have been made. The entire hotel feels worn down, dated, and in desperate need of major refurbishment.

The rooms and common areas are a far cry from the sleek, modern aesthetic promised in the images. There’s no sign of a bar or restaurant, despite both being advertised. Instead, you're left with a tired, almost abandoned feel, which makes it hard to believe any real investment has been made in maintaining the place.

Breakfast was another disappointment. It was extremely basic—just hard-boiled eggs and baked beans served hot, along with a small selection of cereals and pastries. Certainly not the fresh, varied spread one would expect at a hotel of any standard. Overall, the experience left a lot to be desired.

In short, I’d advise looking elsewhere for your stay. It’s clear this hotel has not kept up with its promises or its facilities, and it’s unlikely you’ll find the comfort or quality you’re hoping for here.

Business Self

6/10

Pleasant

08 Dec 2025

Lewis

Room was lovely, staff was really friendly ,really felt welcome

Partner

8/10

Excellent

07 Dec 2025

Lynne

Very friendly and helpful staff. They were so accommodating for whatever we asked for.
Nice clean room, and a lovely comfy bed. Local to Kidderminster town centre, and also to Bewdley centre. an Ideal location for West Mids safari park too. All are within a 10 minute drive from hotel. I Would definitely stay there again if I’m ever in that area.

Friends_and_family Family

4/10

Poor

16 Feb 2022

John

Not a very good night's sleep

The reception staff was welcoming when we arrived . The main problem I had was the Aircon when in use was very noisy and when turned off kept making a water like noise the whole night until roughly 0730am. Also when the Aircon was off the room was very cold and the duvet was extremely thin !

Friends_and_family Family

10/10

Exceptional

21 Jan 2022

Stuart

Nice place to stay

Our stay was everything we wanted it to be, i e
Clean room staff helpful and friendly

Partner

8/10

Excellent

28 Nov 2021

Shah

The was standard size very nice and clean staff were also very good some reason restaurants were close not evening meals people can have,there is plenty of parking space people can park who staying in the hotel for free.

Partner

10/10

Exceptional

21 Nov 2021

Heather

Perfect

We stayed at this hotel because we were going to the safari the next day, and it’s so close and easy lovely hotel

Partner

4/10

Poor

15 Nov 2021

Lynda

Week-end break

This was our wedding venue 33 years ago and we stayed this weekend to visit friends and family.
The hotel looks tired and dreary and unfortunately no ambience. The rooms were clean but in need of some TLC. I used a Tesco voucher and I’m not sure I’d be happy with the £92 price tag if I was paying.
No breakfast being served or evening meals as the hotel was too quiet to bring in chefs and waiting in staff. This we fully understood as we run our own pub and B and B, but it would have been good to know when booking from hotels.com.
We were welcomed warmly and with just one person running the hotel a great job was done. We hope this venue can power through the difficult times and return to its former popularity and glory. We wish you all the best

Partner

2/10

Poor

14 Nov 2021

Andrew

Poor stay

Restaurant closed as hotel so quiet, dated hotel in need of complete renovation.

Business Self

4/10

Poor

08 Nov 2021

Tim

Saturday night stop

Arrived in room to find it smelly and smelling of smoke. I opened the window to vent and left it open and all was fine. However I later discovered why the room smelt. When we returned later the room stank again this was because we were above the smoking shelter which everyone used until 2,30 in the morning. Do not book a room at the front of the hotel and take earplugs if you do. The manager in the morning was sympathetic but I had paid the day before so he was blowing smoke you know where. Convenience great but beware if they have a function on

Partner

2/10

Poor

16 Oct 2021

Verified traveler

Unhappy

Staying 2 evenings you would think that they would clean the room and provide clean towels This was not the case. Also had to go up three flights of stairs as the keycard was not working 3 times on arrival.

Business

6/10

Pleasant

09 Oct 2021

John

The staff did what they could to help but numbers seemed to be thin - it looks as though the hotel has struggled with the recent downturn. The furniture and bathroom fittings were all all very good - but there was no restaurant and no atmosphere, and the staff did their best in the circumstances.

Leisure Partner

6/10

Pleasant

01 Oct 2021

Oliver

Property clean and I slept well, Staff following Covid guidence for the most part.

However... The internet is dreadful- can't watch youtube, Netflix etc because its so slow- and first thing in the morning (6am) there was no hot water for a shower.

Business Self

8/10

Excellent

24 Sep 2021

Alan

Gainsborough Hotel

Nice Hotel. There was no Restaurant or food at the Hotel during our stay but we were provided with a list of good places to eat both Breakfast and Evening meals. The ones we tried were very good

Friends_and_family Friends

8/10

Excellent

30 Aug 2021

Paul

We had a nice weekend. The kitchen extraction was a little annoying and the windows in the restaurant annex needed a clean. Nice and friendly staff we would go back

Partner

4/10

Poor

24 Aug 2021

Bruce

Room not really cleaned properly lack of control of noisemakers particularly children late at night
Very poor breakfast

Leisure Partner

6/10

Pleasant

15 Aug 2021

Lynne

Only one pillow each had to ask housekeeper for more. Breakfast priced too high for buffet style.

Partner

8/10

Excellent

09 Aug 2021

Ian

Comfortable hotel

Mostly good, but restaurant for evening meal closed, no advance warning.

Partner

6/10

Pleasant

01 Aug 2021

Verified traveler

The staff were pleasant and efficient, rooms were pretty basic and missing the little touches that have been found in other hotel stays elsewhere across the UK but for a one night stay didn't affect things too much.
In the family room the sofa bed was quite creaky and you could feel the springs & bars through the thin topper. Moved to the bed half way though the night squeezing in with the rest of the family which was much better.
The biggest shame was the attitude of some guests on our floor who at 1am loudly returned to their rooms speaking loudly without any concern for sleeping guests. Guests leaving early the next morning also couldn't respect the rest of those around them allowing the room doors to slam shut just before 7am. Not the hotels fault but a umfortunate all the same.

Leisure Family_with_children

2/10

Poor

19 Jul 2021

Verified traveler

0*

The worst hotel stay I've ever had. No food, or room service. Drink service only.. £3.50 each time. No help, service or anything. The hairdryer didnt work, the iron didnt work. Over all hygiene was dire, the room smelled damp. Beetles and spiders in the bathroom. No replenishment for the 5ml of shower gel between two when it was used on day one. Room cleaning consisted of removing the bin, didnt make the bed, or make any effort to make it look appealing. Key card for the door continually broken so standing in the hallway for 10 mins each time we tried to get into the room. The doors slammed all night long. No comfort what so ever, wouldn't recommend anybody to stay there, even the beetles gave up in the end

Partner

10/10

Exceptional

19 Jun 2021

Verified traveler

,

Leisure Partner

8/10

Excellent

24 Dec 2020

Verified traveler

Unhappy holiday

We were staying at Kidderminster for my sisiters Funeral.Not the best of weather,cold and wet.Heating could have been better.Water was only warm not warm enough for a shower.Hotel was nice but empty.

Friends_and_family Family

8/10

Excellent

23 Aug 2020

Verified traveler

Accommodating clean rooms and good efficient service

Leisure

8/10

Excellent

07 Aug 2020

Shoptilyoudrop

We enjoyed our stay. The restaurant was not open so no food. The room was very comfortable but unfortunately some guests didn’t know when to go to bed. It was a bit noisy. The hotel could only apologise.

Friends_and_family Family

10/10

Exceptional

24 Apr 2020

Susan

Treat you like family

We stayed here the night before the US restricted travel from Europe due to covid-19. We had an additional night booked but decided to head back to the US right away. The hotel manager was so easy to work with and helpful. We were refunded the second night and I would definitely stay here again.

Partner

10/10

Exceptional

01 Mar 2020

Lisa

Great place !

Lovely and clean and modern we ate at the restaurant great location for west midlands safari park

Partner

6/10

Pleasant

05 Feb 2020

Alan

I was charged for breakfast when it stated it was included

Business Self

8/10

Excellent

01 Dec 2019

Verified traveler

Good location

Clean, spacious room. Good amenities but heater was very noisy and room cold without it. Good breakfast with friendly staff. Convenient location with parking.

Self

10/10

Exceptional

10 Sep 2019

John

Friendly staff and good food and service made our stay excellent weekend

Partner

10/10

Exceptional

09 Sep 2019

Verified traveler

Warm and welcoming staff, providing excellent customer service. Good sized room, which was clean and had a comfortable bed. I found it good value.

Business Self

10/10

Exceptional

08 Sep 2019

Verified traveler

Friendly staff, very clean rooms. Food was lovely.

Leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

We enjoyed our stay at the Gainsborough House Hotel. The hotel staff was friendly. Our room was clean and the air conditioner unit was perfect. The only negative is the hotel doesn't have an elevator so carrying our large suitcases to the top floor was a bit of an annoyance, however we would definitely stay here again.

Friends_and_family Partner

10/10

Exceptional

12 Aug 2019

Valerie

A lovely welcome on arrival.

Our room was spacious & clean.

Lovely evening meal but we had to leave too early on both days for breakfast :’o(

Partner

10/10

Exceptional

04 Aug 2019

Verified traveler

The staff were brilliant. They could not have been more helpful in making a big birthday a success.

Friends_and_family Family_with_children

8/10

Excellent

02 Aug 2019

ARTHUR

Pleasant staff clean hotel

Self

8/10

Excellent

14 Jul 2019

Caitlin

Recommend.

Hotel overall was good, only downfall air con did not work in the room and was very stuffy while sleeping. Gentleman on the desk was very welcoming and made us feel comfortable, would return.

Partner

10/10

Exceptional

05 Jul 2019

David

A good place to be.

Excellent Food and Service from staff. especial mention of waitress Nicole and barman Harry which made our stay very special and friendly.

Partner

8/10

Excellent

04 Jul 2019

David

Smile lady.....

The room was clean and tidy, the bathroom was a good size and appeared to have been recently renewed. The TV was a bit small and the window didn't open. The check in (I think by the night porter) was fine, but there was a lady on reception who I walked past 3 times when leaving or entering who didn't look up, smile, say hello or even acknowledge I was there, I know its only a small thing, but that's the type of thing that personally, I think makes a difference and shows that they care about you as a customer. Price was reasonable for the area and quality, they need to buy some better TVs and charge a couple of quid a night extra in my view

6/10

Pleasant

18 Jun 2019

Verified traveler

This is a listed building - with the potential to be lovely. However, the public areas were dull, lacking in style, and unwelcoming, and the ambiance was more like that of a waiting room. Bedroom was similarly lacking in charm, though very clean, with all that one might need for a short stay. Pillows were old, lumpy and flat and the room was cold (temperature could be modified by Reception - which I didn't know, until I was leaving). Very good breakfast. Staff very pleasant, although one of them made several errors on check-in, which was surprising, to say the least.On balance a disappointing choice - but perhaps spoiled by experience of wonderful, much cheaper hotels in the Pyrenees mountains

Leisure Self

10/10

Exceptional

04 May 2019

Paul

Mini Break to SVR

This was a little mini break for me and the wife to visit the Severn Valley Railway and surrounding areas, hotel is nice and friendly and clean, rooms are adequate, I had to ask for extra pillows as there where far to small for us, but that was only a minor thing. Breakfast was good and tasty and staff where very friendly and willing to help.

Partner

6/10

Pleasant

28 Apr 2019

Holly

Got to hotel, no one on reception to greet me or check me in, waited nearly 10 mins for someone to come out to tell me my room however then took a call so again delayed the process of me checking in as the call seemed longer than the man on reception anticipated.

Once in my room it was clean and tidy however i did notice black tap in the backroom on the counter top which was slightly dirty in the bathroom.

Otherwise it was an alright stay for one night.

8/10

Excellent

26 Apr 2019

Verified traveler

Staff were really friendly, food was great and timely! We had a group of 20! All you need for a stopover.

Friends_and_family Family

6/10

Pleasant

08 Apr 2019

Verified traveler

Why can you not have a teapot for breakfast tea and
a milk jug to accompany it? Why when you have a twin room are there only three biscuits?
£16 for two breakfasts is dear.

Friends_and_family Family

8/10

Excellent

22 Mar 2019

Verified traveler

V-good

Very good

10/10

Exceptional

14 Mar 2019

Verified traveler

Really friendly hotel staff. Excellent food and a nice room. Thank you.

Business_and_leisure

10/10

Exceptional

12 Mar 2019

Jazzingaround

The only thing they should do is provide a jug of water at breakfast for guests to take tablets instead of juices!

Friends_and_family Family

2/10

Poor

09 Mar 2019

Darren

Poor rooms, poor amenities, air con units.

After two nights of only getting 3 hrs each night of sleep, I booked out. The hotel manager wasn't interested and I have not been repaid for the two other night that I have paid for. I will never stay at that hotel again.

8/10

Excellent

31 Jan 2019

Lucy

Happy attentive staff, great location for what we were after!
Our heating/aircon unit was very noisey but a plug in heater had been provided to ensure you were able to heat the room.

8/10

Excellent

28 Jan 2019

Darren

Hotel review

Lovely hotel and Staff. Only criticism was that our room felt closed in as no window to look out of.

Partner

8/10

Excellent

31 Dec 2018

Verified traveler

Pity only towels for one person in bathroom but they rectified that the next day.

8/10

Excellent

21 Dec 2018

Dorian

Gainsborough House Hotel, reallly nice and friendl

Room was fine, just a lot of noise around 1AM when a neighbouring room took a shower, sounded sooo loud, reckon the drainpipe was next to our wall as it seemed we might get flooded out! Then a constant dripping pinging noise for the rest of the night. Didn't sleep well but that due to reason for being there, a family funeral.
Breakfast was lovely, very well catered for. Maybe could have put some porridge sachets out?!
All in all a nice place to stay, loved the decor in the bar and restaurant! Thanks for looking after us!

Family

6/10

Pleasant

11 Dec 2018

Verified traveler

There was a noise of water running , couldn't sleep , it didn't stop all night so didn't get any sleep , not relaxing at all ,
Shame x

8/10

Excellent

19 Nov 2018

Sally

Although a very brief trip, ( less than 12 hours!) it was very comfortable, the room was clean and the staff were great.

Family

6/10

Pleasant

12 Nov 2018

Laura

Outdated

Really enjoyed my evening meal in the restaurant however the hotel seems quite outdated and run down. I noticed a leak in the breakfast/restaurant area which was quite bad. The room itself was ok. The air heater/cooler was most annoying though. Even though I turned it off before I went to sleep it came on noisily and abruptly in the middle of the night, waking me up. I wouldn’t choose to stay here again if it wasn’t for the convenient location for my business in that area.

10/10

Exceptional

23 Oct 2018

Verified traveler

Friendly helpful staff

Very helpful staff. Clean and great value for money

Family

8/10

Excellent

21 Oct 2018

Thomas

Great stop off hotel

2nd time we have stayed overnight on trips back from Devon/Cornwall knocks a chunk off M5/ M6 holdups too

Partner

8/10

Excellent

21 Oct 2018

Sarah

Overall a good stay!

This was our first time in the hotel. It is quite 'mainstream' for couples and business persons alike. Nothing to blow your socks off!
Parking was easy and plentiful on arrival and it was well signed. Reception welcome could have been warmer and more efficient to be honest. Also bar service in the early afternoon. My partner however used the bar late in the evening following our local 'gig' and said that the barman/night manager was really good....helpful and friendly.
Our room was well appointed and comfortable. Quiet room at the front even though on main road.
Breakfast welcome was good - our waitress pointed out where everything was which was helpful.
Range of offerings was pretty std. although I would have preferred choice of teas.
Cooked buffet was hot and area was clean. The restaurant looked as if it had recently been refurbished and was attractive. We thought the entrance could do with the same upgrade in line with the bar/restaurant area which was very contemporary.

Partner

8/10

Excellent

08 Oct 2018

Julian

I would have liked a lift in the hotel. But nothing else to suggest.

8/10

Excellent

01 Oct 2018

Verified traveler

Decent traditional hotel-clean and tidy

Quite a traditional hotel really. We found our room comfortable-no real bells and whistles but we were staying just one night. Only issue we had was a very noisy and disruptive wedding party where there were kids running around the upstairs passageways well after midnight and continually shouting and slamming the door to one of the rooms. Not really the hotels fault but annoying nonetheless.
WiFi is easy to access for those that want it.
Breakfast was included and very good. No complaints. Is on a busy road but has plenty of parking

Partner

6/10

Pleasant

01 Oct 2018

Suze

Good location, friendly staff, noisy rooms

A central location (handy for the centre of Kidderminster as well as local attractions), very friendly and helpful staff. However, the hotel is a little dated and in need of an update, not least to the soundproofing between rooms! The reception staff (Vivian and Pauline) were extremely helpful and a fast solution was found when we needed to change rooms & whilst not ideal, (family room to a twin) it was lovely and quiet!

6/10

Pleasant

21 Sep 2018

Gareth

First arrived and left waiting at reception as no one behind desk other than that staff all friendly and helpful

10/10

Exceptional

15 Sep 2018

Ian

Overall pretty good.

I have stayed there for a couple of weeks now, mon-fri on business. The hotel is ideally located for me, the rooms have everything I need, although to TV reception is a bit patchy. It is reasonably priced, friendly staff but can get very busy, so best to try and book well ahead if possible. The menu in the restaurant could do with a few more options, pretty good if you are only there one or two nights but after 2 weeks is limitted.

10/10

Exceptional

15 Sep 2018

mary

beautiful hotel close to amenities

a very welcoming hotel with lovely staff. breakfast very good and good value for money. apart from on the Saturday, when there was a wedding party there, the bar was reasonably quiet. reception staff extremely helpful. the room was very spacious and kept very clean. the hotel was about a 10 min walk into Kidderminster, slight uphill coming back but manageable. would definitely recommend

10/10

Exceptional

11 Sep 2018

Lynn

VERY CONVENIENT

Nice hotel with well appointed rooms and great staff. The only drawback was a room on the 3rd floor and no lifts, but they did have a member of staff to carry bags for us.

8/10

Excellent

02 Sep 2018

Richard

Arrived late but reception very helpful, found room pleasant and clean as well as being well equipped.

8/10

Excellent

06 Aug 2018

Verified traveler

Satisfactory

Friends

6/10

Pleasant

13 Jun 2018

Verified traveler

Never going back!

A very average hotel, with no lift and electricity to the sockets on the 3rd floor failed about 11pm and was not switched back on before we left in the morning. Breakfast was okay, but we were glad we did not have dinner there. Now know that power tripping out has been reported before, so they are risking a fire if they do not find out why.

Partner

4/10

Poor

09 Feb 2018

Verified traveler

Awful - don’t stay!

This was an awful hotel. The room and sheets smelt of cigarettes. Food was bland and breakfast awful. Dirty plates/dishes on all tables at breakfast and no one could be bothered to clean/tidy.

4/10

Poor

18 Jan 2018

Verified traveler

A chilly night on a hard bed - heating not working. Unwelcoming staff; disappointing meal

10/10

Exceptional

30 Dec 2017

raymond

Nice and comfortable

Everything was good, comfortable, food was very nice. Bed was comfortable