Brockencote Hall Hotel

United Kingdom , Worcester
KIDDERMINSTER, BIRMINGHAM, Country House 448, Brockencote
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50 reviews shown

10/10

Exceptional

22 Feb 2026

paul

Very friendly, great food, comfy beds

8/10

Excellent

13 Feb 2026

Clare

Staff very attentive, building is in lovely grounds too

Business Self

10/10

Exceptional

30 Jan 2026

Yvonne

Lovely overnight stay. Comfy bed, nice room (including fridge and delicious complimentary flapjack!) and en suite, excellent breakfast and superb staff. Highly recommended and looking forward to staying here again.

Partner

10/10

Exceptional

06 Jan 2026

David

Excellent period hotel with very accomodating staff

Leisure Partner

10/10

Exceptional

21 Dec 2025

Robert

Beautiful hotel; lovely staff. Excellent dining

10/10

Exceptional

16 Dec 2025

Graham

Beautiful hotel, and incredible staff and service. Highly recommended

Business

4/10

Poor

23 Nov 2025

Elizabeth

I have stayed here several times and always thought how wonderful it is . Lovely hotel, lovely staff and good food.
Unfortunately on my latest stay I ended up with a bedroom on top of an internal laundry, which ran for almost the whole night, meaning an almost wholly sleepless night. The quiet environment and getting a good nights sleep being the primary reason I stay here
I did send an email to the General Manger expressing my disappointment and 4 weeks later I have not even had the courtesy of an acknowledgement.
Guess I will find another hotel for future stays in the area

Business

10/10

Exceptional

06 Nov 2025

Bradley David

Great staff, great facilities

Leisure Family

10/10

Exceptional

28 Oct 2025

Andy

it was amazing on every level

10/10

Exceptional

30 Sep 2025

E M

Nice range of food from small plates to a la carte and good quality.
Lovely rooms clean and well presented and really helpful staff

Business Self

8/10

Excellent

01 Sep 2025

Emma

Friendly staff who really do care.

How refreshing it was to come to a hotel where the staff obviously really do care about the guest experience and what a difference it made to our stay. Thank you all for a wonderful night with dinner and breakfast.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

Helen

This is a lovely hotel with excellent service and big comfortable rooms. We had paid for half board so were very surprised when we were hit with a ‘discretionary’ service charge when we came to leave. We thought everything had been paid upfront. Dinner was excellent but breakfast was extremely ordinary, No better than at a Premier Inn or equivalent.
The excellent service and convenient facilities were somewhat marred by the constant reminders that if we were to take anything home we would have to pay high prices for the replacement. This was particularly ridiculous in relation to a book which had been left in our room, supposedly chosen especially for our enjoyment. It had obviously come from a charity shop for £2.99 and was quite battered. We don’t have a problem with this but apparently had we chosen to bring it home with us. we would’ve been charged £7.50.

Partner

10/10

Exceptional

16 Jun 2025

Kathryn

Ate in the bar area. Excellent food and knowledgeable about gluten free requirements.
Room was well decorated and some nice finishing touches.
My only criticism was that the shower should be updated

Partner

10/10

Exceptional

15 Jun 2025

Laura

Delightful property!

Partner

10/10

Exceptional

01 Jun 2025

Susan

Beautiful hotel, the most comfortable bed and attentive service from staff. Bartender made the best old fashioned drink my husband has ever had. Will definitely be back

Partner

10/10

Exceptional

18 May 2025

Joanna

Brief but excellent stay

We stayed for a family wedding close by. Beds were very comfortable. Bath could have been cleaner. Otherwise if we needed to be in the Bromsgrove area again, we would definitely come back!

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Mark

A lovely setting for a quiet break

Leisure

10/10

Exceptional

15 Jan 2025

Karen S

The prefect stay

This was a surprise stop for us, and we were super grateful for it. The hotel had comfortable beds, great food, excellent staffing, and just a really amazing bar (please try the French 75!).

Our room was a cold, and they brought us extra blankets and a space heater immediately. Very responsive and attentive to guest needs.

Perhaps our only quibble, and I say this to help the staff who must want to tear out their hair during each shift, is with the music: there is a kind of easy listening pop-covers loop that contains about 4 songs. You best like \"Torn\" a great deal because you will hear it like five times at breakfast. It must be required because when we first entered the bar another set of songs was playing, and was promptly changed to the weird \"clone\" music.

Friends_and_family Friends

10/10

Exceptional

30 Dec 2024

Alan

Very friendly and helpful staff

Friends_and_family Family

6/10

Pleasant

15 Dec 2024

Verified traveler

Avons été hébergés dans l'annexe mais malheureusement la literie est de mauvaise qualité (matelas affaissé) car à priori l'annexe a été récemment rénovée.

Friends_and_family Family

10/10

Exceptional

01 Dec 2024

Verified traveler

Where time stops and relaxation starts

Stayed in the secluded cottage and it was wonderful

Partner

10/10

Exceptional

26 Oct 2024

Dave

Excellent hotel. I thoroughly enjoyed my stay there.

10/10

Exceptional

12 Aug 2024

Julia

Great accommodation in the Lodge.

This was a weekend stay so we could attend a local event and Worcester. We received a very friendly and helpful reception. The accommodation is beautiful decorated, high quality and very comfortable. We stayed in the Lodge suite, thank you for the upgrade.

Partner

10/10

Exceptional

22 Jul 2024

Liz

Excellent

Fabulous stay lyn reception dayna Luke fabulous staff we will be back

Partner

10/10

Exceptional

12 Jul 2024

Abigail

There were so many positives about our stay, from the courtesy call from Angela the day before arrival, the check-in where we were personally shown to our room, the extra touches so often missing these days e.g. bathrobes provided, the standard & variety of welcome tray options and complimentary flapjack/fruit. The dinner and service was as amazing, as was the last time we dined. So refreshing as a nut allergy sufferer to have personal information and a dessert option adapted to suit. The only minor negative if I had to find one was the carpet in the bedroom was stained (teabags missing the bin from previous occupant at a guess and needs deep cleaning), but otherwise perfection - well done!

Leisure Partner

8/10

Excellent

11 Jul 2024

Elaine

Lovely hotel, helpful staff

Business Self

10/10

Exceptional

10 Jun 2024

Bernice

One of the best hotels I’ve stayed in. Wonderful knowledgeable staff. Nothing was too much trouble. Made very welcome. Lovely dinner and the room was just perfect

Self

10/10

Exceptional

10 Jun 2024

Wendy

Lovely hotel, great staff.

Business_and_leisure Self

10/10

Exceptional

05 May 2024

Verified traveler

Great hotel, very friendly staff

Very friendly and helpful welcome. Really pleasant, relaxing place to stay in picturesque surroundings. We stayed for 2 nights. We'll be back for sure.

10/10

Exceptional

27 Apr 2024

Michael

Friendly staff, lovely hotel and great food.

Leisure Partner

10/10

Exceptional

19 Feb 2024

STEPHEN

Lovely staff

Leisure Partner

10/10

Exceptional

22 Jan 2024

Verified traveler

The Most Exceptional Hotel Experience

I can't express how wonderful our stay was here. The hotel goes above and beyond in every instance. It's an absolutely beautiful building in a picturesque part of the country. The staff were extremely polite and gave a top notch service throughout the entire stay. The food, both dinner and breakfast ,was delicious and high quality. We were given a free room upgrade and placed in accomodation that was beyond expectation. The bedroom and bathroom were huge! The room was pure comfort and very exquisitely decorated. There was a special turn down service as well, so that when we returned to the room, the bed was prepared for us to climb into, cups were laid out with chamomile tea bags at the ready, slippers were by the bed, and soft radio music was playing through the TV. I've never experienced anything quite like this before and was just overwhelmingly happy with the detail of service. We also were able to use the conference room facilities during our stay and were provided with everything we needed. Checking in and out was a smooth experience. I would highly recommend the venue. It has many beautiful rooms, from the bar and restaurant spaces, to the library. Truly an enjoyable stay that I'll remember for a long time to come!

Friends_and_family Friends

10/10

Exceptional

11 Dec 2023

Janet

Perfection.

Everything about Brockencote is absolutely excellent: which is why I stay regularly for the simple pleasure of staying there.The rooms are stylish and immaculate.The service is polished,attentive and appropriately friendly. The training is very clearly evident.Staying is a complete pleasure in every aspect and my frequent return is assured.

Partner

10/10

Exceptional

28 Nov 2023

Mark

Revisiting for our wedding anniversary, our favourite hotel and continues to be so. Lovely staff, wonderful surrounding area (nice to go for a walk). Dinner in the restaurant was brilliant & lunch in the spa also.

Leisure Partner

2/10

Poor

08 Oct 2023

Verified traveler

Terrible service, lying manager

The hot tub was unusable due to being pre heated to over 40 degrees. We initially though the gauge was wrong, it was so high it was off the chart. However the water was so hot we couldn’t even dip a toe in it. We kept trying but it didn’t cool down. When we finally went to bed at 11:30 it was still above 40 degrees.
The milk was mouldy so we couldn’t make any coffee in the morning.
Initially I thought all would be ok as the receptionist on checkout insisted a refund would be issued but due to booking through hotels.com she would need to wait for her manager who would be in touch the following day.
I was never contacted back, despite ringing twice until I left a review.
The manager has refused to honour the refund and told me that the hot tub would have cooled down if I’d have waited! Not sure how late into the night he wanted me to wait but this is unacceptable for a luxury stay of this expense to not be able to make coffee or use the key feature of the hotel.

Partner

8/10

Excellent

23 Jul 2023

Matthew

Property was clean with great staff in a beautiful setting.

10/10

Exceptional

19 Jun 2023

Rebecca

Breakfast waitress

The waitress who dealt with us on both breakfast mornings was probably the most attentive and polite I had come across and also had a wonderful sense of humour, she made our visit very pleasant.
The hotel was a beautiful building and the most gorgeous surroundings

Friends_and_family Friends

10/10

Exceptional

24 May 2023

Ian

A WONDERFUL WEEKEND AWAY, (in spite of lose of water supply on two days!)
Excellent Staff and lovely food,
One of our favourite hotels!

Leisure Partner

10/10

Exceptional

20 Apr 2023

Paul

Brilliant hotel

I have known Brokencote for over 20years and I am pleased to say that the quality and standard of the hotel is now back to its highest standards

Partner

10/10

Exceptional

06 Mar 2023

Jackalyn

country heaven

Always a great standard - this is my third stay in a year.

Friends_and_family Friends

10/10

Exceptional

06 Mar 2023

Laura

Have just returned from a lovely relaxing stay here. Very peaceful surroundings. All staff were incredibly helpful and polite, nothing was too much trouble. Enjoyed the tasting menu during our stay and would highly recommend!

Leisure Partner

10/10

Exceptional

04 Mar 2023

Lucy

Lovely stay at Brockencote Hall !

Lovely Hotel in a stunning countryside location. Bar Food Menu was delicious. It is wise to book breakfast when you book your stay as it was double the price if we booked it when we arrived. Very friendly waitresses and bar staff.

Friends_and_family Family

4/10

Poor

29 Sep 2022

Verified traveler

Not the best experience to be honest

There was a huge dead spider in the bath plug to greet me and marks on the bathroom mirror, and cobwebs,
my room details on booking stated Dvd in room if you would like to watch a movie so we bought with us a dvd, popcorn, & ordered a drink from the bar (man and room service was faultless) but we sat down to find we don’t even have a dvd in room! I called to ask reception and was told oh that was the old tv’s it must not of been updated on the website.
It could be made more clearer how to call through to reception, as that took me a good 15mins to find online as it was no where on show in the room.
Breakfast I felt was overpriced, for room service we had cold toast basket and cold hard butter! Also a Cold poached egg on toast which consisted of one egg on one toast - 1 box of mini cornflakes 1 orange juice one little pot of jam1honey 1marmalade small bowl of chop fruit salad and small natural yogurt and a pot of tea and milk cost £20.

I booked online and paid before arrival..
I was then told I had to pay another £50 as a deposit that I get back in the morning! Why?? If I steal or break anything call the police it’s a crime you have all my details! Slightly confusing!

when I went to get my money back the next morning I was charged again for my stay and had to spend the next couple of days looking to see if my money went back in which it did not and I had to call the hotel,a lady took details said she would get back and didn’t the next lady put money back in my acc

Friends_and_family Friends

10/10

Exceptional

06 Aug 2022

Verified traveler

Beautiful surroundings and attentive staff. Rooms were comfortable but had the occasional scuff (ie bathroom sealant splitting).

Business_and_leisure Self

4/10

Poor

01 Aug 2022

Bez

Left wanting/expecting a lot more

From the outside the building and the approach is great however upon closer inspection you are left wanting. The price tag does not match the experience. Breakfast was £20 per person which is for everything, even if you have a piece of toast, that’s £20, e were not done correctly and sausage was under cooked. After mentioning this we did not pay but regardless, for that price you expect better. The room was incredibly dated. We required a room very early and the hotel accommodated however the bathroom smelt of vomit and was very cracked and dirty. I couldn’t work out how to call reception from the room as there was no instruction on the welcome letter nor guide to what number is reception so had to call on an outside line which is odd. I think this hotel is more accommodating for the older generation.

Friends_and_family Friends

10/10

Exceptional

22 Jul 2022

Mick

Slightly more expensive than some but worth every penny.

Leisure Partner

10/10

Exceptional

13 Apr 2022

David

Lovely hotel

Lovely hotel and excellent service

Friends_and_family Family

8/10

Excellent

22 Mar 2022

Verified traveler

Short Break

The feature room was lovely, however the sash windows rattled and the room door shut was not tight allowing the light from the hallway to shoe around the edges, the room could have done with a touch up and the bathroom shower lacked pressure.

We ate in the restaurant, in the evening, it was nice, but not exceptional, it certainly does not deserve 3 AA rossettes, it needs to be re-rated, possible one would be more appropriate, the restaurant manager was exceptionally helpful, but the staff need more training.

Partner

10/10

Exceptional

08 Mar 2022

Jackie

Chaddelsey Corbett

A wonderfully relaxing stay in beautiful country. Excellent service and comfort, a delicious dinner and breakfast.

Friends_and_family Friends

10/10

Exceptional

24 Jan 2022

Kerri