Stourport Manor Hotel

10/10

Exceptional

12 Jun 2026

Chris

Just what you expect, from an hotel.

Self

6/10

Pleasant

10 Jun 2026

John

Overall the hotel was ok, my main complaint would be the food. There is a small menu which is fine but half the options weren’t available. What I had was not good to say the least. Food must improve

Self

8/10

Excellent

09 Jun 2026

Pat And Pete

The vent in toilet very loud could be heard in bedroom.not good when trying to sleep.

Partner

8/10

Excellent

09 Jun 2026

WENDY

The staff were very friendly lovely clean bedroom however the smell coming from the bathroom was horrendous it was coming from the drains we had to keep the bathroom door shut as it was overpowering

Partner

6/10

Pleasant

07 Jun 2026

CATHERINE

Decent hotel for one night, all we did was sleep here. Would have loved the shower to have a detachable shower head and also the fixed shower gel was nearly empty.

Partner

10/10

Exceptional

30 May 2026

Sarah

Stayed for my brother in laws wedding, fabulous hotel, food amazing, would recommend.

Family

10/10

Exceptional

28 May 2026

Christopher

Efficient staff. Great breakfast. Cannot fault this property

Self

10/10

Exceptional

25 May 2026

Elizabeth

Wr use the hotel often when visiting our granddaughter, so don't use any of the facilities.
The staff have always been charming and extremely helpful if there has been a problem.

Partner

10/10

Exceptional

17 May 2026

Colleen

Bath/shower very cramped but plenty of hot water.

We overslept so did not have breakfast but had tea & coffee in the room.

Bed large and very comfy. We just needed a place to sleep and shower. This more than fitted the bill.

Partner

8/10

Excellent

06 May 2026

Chris

Dated room with no AC, but has everything needed.

4/10

Poor

05 May 2026

Barbara

Where do I start! We stayed here 4 years ago and it was marvellous.it was thriving ,busy, Bustling .
This time when we arrived we was told check in your car else you’ll get a fine ( great fair enough.)
Then sign in and il take a card off you just in case your room gets trashed! Wow! We’re in our 60’s definitely not rock stars, id rather watch telly than chuck it out of the window!
The chap then said it’s so busy here because of the bank holiday ( Monday) that the dining room may not have space / to book in as soon as possible! We didn’t want to dine in as we went into the town anyway.
Breakfast was 7-9 again because it was busy .
Room was comfortable and clean but tired! Creaky floor boards .
Went down to breakfast at 8am not a soul to be seen. There was a list of how many rooms booked for breakfast. They were so busy yeah. 5! 3 had already been and gone! We waited a good 5 minutes before we even saw anyone.
Then we had breakfast which was nice but instead of buffet it was given to us plated .
On leaving an hour later.took cards back to reception. Not a word . We won’t be back again! Travel lodge cheaper £ 97 I didn’t expect the world but much better than what we got

Partner

8/10

Excellent

04 May 2026

Jennifer

Room was clean yet a touch tired. No aircon so we asked for a fan and this was happily supplied. Loved the welcome pack for our pooch
Pool nice, surroundings a little tired, could do with a good spruce up.
Friendly staff and fab location for the tour of abberleys cycle racing.

Partner

4/10

Poor

04 May 2026

Donna

The restraunt in this hotel was not great Both my grandchildren have food allergies we struggled to fund something on the what so very little menu.

Then to be told the food could have crosd contamination from the fryer.

Family_with_children

8/10

Excellent

02 May 2026

GREGORY

.

4/10

Poor

01 May 2026

Daniel

Not great

Self

8/10

Excellent

23 Apr 2026

Gerard

Stay was fine, bar area nice didn’t use the hotel factories or dine. Happy with over stay

Business

6/10

Pleasant

22 Apr 2026

Rick

The room was nice enough despite having a toilet seat that wasn’t attached however the entire experience was ruined by something small and trivial. The room was booked for me as I look to get our sales team a new hotel as a regular base and we are only looking at hotels with gym/pool. After a five hour drive arriving at 8pm I just fancied a quick thirty mins sauna and was told that despite it only being open till 9 I’d have to pay a £5 charge. No where on the website did it say this and my email confirmation had nothing about it. They even have a flyer for the spa on reception saying hotel guests should go enjoy it and zero mention of cost. I’d expect to pay for treatments of course but not a swim and a sauna in a hotel that advertises having one. Reception staff were great to be fair and room was clean and decent size

Self

10/10

Exceptional

22 Apr 2026

Stuart

Great place to stay. Well equiped gym.

Self

10/10

Exceptional

22 Apr 2026

Stuart

Clean rooms. Lovely, rural, peaceful location on the outskirts of the town. Great hospitable staff. Thank you for a great stay.

Self

6/10

Pleasant

21 Apr 2026

Mr S

Breakfast finished promptly at 09:00. The bar was poor, had to take a larger back because it had gone off. No refund was offered although the barman agreed it was undrinkable! They had absolutely no Whisky in stock in the bar and only a couple of bourbons available. Executive rooms on the top (2nd) floor with no lift.

Partner

2/10

Poor

18 Apr 2026

Liz

The room is from the 1980's dust and all!!!
The reception staff member I met was so rude and tried to charge me more than the advertised price.
The room was freezing cold, then was given a unsafe heater.
I ordered food from the restaurant, when it came out it had ingredients not mentioned on the menu, that i am intolerant to, so I sent back and replaced with something else, they then tried to charge me for the new meal, I said thats ok could you bring the previous plate out, as if i had paid for it I wanted it, they refused to bring it out. I asked to speak to the manager several times no one would get the manager.

Self

2/10

Poor

29 Mar 2026

Emma

Awful experience. Left a day early as had no sleep due to faulty and noisy radiator. Hotel it self is run down and needs a good tidy up. Went to the bar for some drinks, no staff around and 80s cocktail bar music blaring, not a great atmosphere to relax and chat with friends. I emailed the hotel twice before we arrived and also once after our stay to complain. No reply on either times!!

Partner

10/10

Exceptional

29 Mar 2026

Esther

Staff were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Ellen

From beginning to end, we had a great stay. Member of staff at check in was friendly and professional and when he noticed that my partner used a walking stick he moved our room to a much closer, user friendly room without being asked. We were celebrating our 53rd wedding anniversary and when he found that out, he arrived at our room with a card from all the staff. Lovely touch. All the staff were very friendly, efficient and enthusiastic. Our room was spacious and clean. Very quiet too. Dinner in the evening was excellent and the dining room was comfortable and clean. Breakfast in the morning was again very enjoyable with a good choice and our waiter was very helpful. Swimming pool clean well maintained. Overall we had a memorable stay and wouldn't hesitate to recommend a stay here and would return in the future.

Partner

4/10

Poor

24 Feb 2026

Jossalmira

Booked in early January, some hours later, on the same day, messaged hotel asking for a cancellation, because I realised that possibly I wouldn't be able to make these dates or even the city due to personal circumstances. Even with more than one month in advance, the hotel refused to cancel and refund the booking;

We were a big group, booked 3 different rooms; we paid different £ for the rooms, but got exactly the same room size/ layout and facilities.

We could feel a smell of old and musty around the premisses hallways/corridors/bedrooms. Old furniture and decoration all around the hotel. Hallway to gym and spa requires updating.

Were travelling with children, choose this hotel because of the pool and spa facilities; however we could not use this during the entire stay. We were told the \"pool is not working due to elevated chlorine levels\". An online search demonstrated that there are quick solutions for this issue eg. emptying the pool and filling it up with clean water; or adding a neutralising solution. We checked in on Friday around 3pm and checked out on Sunday 11am. But it seemed that there was no sense of URGENCY to fix this issue; plus we were not informed about it previously to make appropriate arrangements.

Breakfast: very few options available; hard/sour fruits; served uncooked egg and old burnt bacon.

Few restaurant options around. But close to Safari park. Staff were generally polite.

Overall overly priced for what was on offer.

Family_with_children

6/10

Pleasant

23 Feb 2026

Michael

Staff Nice , Room a bit dated but ok for fifty quid. Shower useless no pressure and one of those horrible shower curtains that cling to your body. Toilet brush was filthy - not sure why there's one in the loo TBH.
Food good and apart from the dodgy room its a nice hotel

Self

6/10

Pleasant

22 Feb 2026

Shirley

There was no functioning valve on the radiator, so couldn’t adjust the heat. The radiator banged and clicked in the night too.
The room was big, but the duvet cover was cheap material. The toilet roll was cheap and nasty. There was only 3 milk sachets so not enough for more than one hot drink each

10/10

Exceptional

16 Feb 2026

B

Very pleasant stay, staff very friendly and accommodating. Spacious and clean room.

Partner

2/10

Poor

15 Feb 2026

JORDAN

I would like to start and say this a not a complaint towards expedia, booked this stay for valentines, the hotel was pleasant looking on photos and didnt disappoint visually when we arrived. The bad - When welcomed i was told i had not paid yet and they needed payment but that was ammended. Got up to the room and it was cold but couldnt find a thermostat anywhere to change the temperature in the room. The water in the shower was cold which wasnt pleasant for my partner. I also had a reservation for dinner at the hotel at 7pm, was sat down in a small section at the back of the restaurant with 4 other couples that seemed unhappy and the general tention in there wasnt great, they got the drink order wrong to start with, then took the food order at around 7:30pm, 8:15pm came around and the staff proceeded to tell me i couldnt have my order as they didnt have it, i then changed my order and got our food around 8:45. We were both very unhappy with the service in the restaurant. To top it all off they had a murder mystery night on which i have no problems with but i wasnt aware this event was on that night and the jazz band were playing extremely loud to the point of the desk and decor where vibrating in the room until midnight. Safe to say we wont be returning there and we would appreciate compensation.

Leisure Partner

8/10

Excellent

04 Feb 2026

Mike

Staff are great and the food was good too

4/10

Poor

28 Jan 2026

Stephen

Food terrible, returned first plate of tasteless Pasta slop (boiled for about an hour then microwaved), ordered Fish & Chips as a replacement, swilling in grease when it finally arrived over an hour after returning first plate. Bar massively over priced, cheaper pints in central London and to top it all off no phone signal compounded by internet speeds to rival dial up in 1994! DO NOT STAY!

Business

8/10

Excellent

21 Jan 2026

Nick

The breakfast is pre cooked.

Business

8/10

Excellent

16 Jan 2026

Bernice

Not a lot of staff working in the hotel. Room was okay.

Leisure Family

2/10

Poor

16 Jan 2026

Ireland

Room was not cleaned properly at all, I got into bed and there was something under the sheets, it was a nasal stick from the last person that had stayed! How did the staff miss that when changing the sheets?

The staff was rude instantly on arrival, we was typing in our number plates for parking and a staff member sat down so I assumed he come to assist so i said we have a booking and he snapped straight away and said \"check isn't till 3 I can't help you\" and his tone of voice was so rude, it was nearly 3pm so we wasn't mega early, so then I asked if their was anywhere I can change my baby while we wait and he huffed before pointed down the hall to disable toilet / baby change. Then when my husband could check in he put us on a top floor with no loft, mind you we have an old silver cross pram so me and my husband had to lift this up and down a flight of stairs 3/4.times , my husband asked if we could change it even lay for a bigger room if needed to have bottom floor and he was so rude and didn'thelp at all.

The same staff member the day after when we checked out, argued with my great aunt and decided it was okay to push her out the way because he said she owed money for late check out even though she check out for 11am. She's small and 70 year old, this staff member is a big man and ridiculous he pushed her out the way.

The toilets are terrible and dirty wasn't even cleaned the whole time we was there, all the toilet roll holders are broke.

Awful hotel

Leisure Family_with_children

4/10

Poor

14 Jan 2026

Michael

Old, tired and noisy heating system. One member of staff was extremely rude

Leisure Family

10/10

Exceptional

11 Jan 2026

Lindsey

Friendly staff. Spacious and clean room.

Partner

10/10

Exceptional

08 Jan 2026

Martin

Room was clean

10/10

Exceptional

07 Jan 2026

Martin

Room was realy clean and staff realy helpful

Leisure Self

10/10

Exceptional

02 Jan 2026

Karen

Quiet and warm stay.

Leisure Self

10/10

Exceptional

31 Dec 2025

Lesley

We stopped in the original part of the hotel. The room was simple but clean and tidy. It was a little cold when we arrived so we asked at reception about the heating. We were told it came on at 4pm but I think they switched it on earlier and they gave us an electric heater. Staff were extremely helpful and professional. We were attending an event at the hotel which was great fun.
On the morning we went for breakfast, ,we had the choice of a small continental breakfast, cereal or a cooked breakfast Breakfast was good, only one item on the cooked breakfast wasn't available , a little disappointing but that happens sometimes. The poached eggs may have been under a heater so they were solid but the waiter replaced them with freshly cooked ones which were brilliant. Plenty of free parking. Overall it was a pleasant stay and would return, I'd like to go there in the summer as they have alfresco dining, big outside kitchen.

Partner

8/10

Excellent

25 Dec 2025

Stuart

.

6/10

Pleasant

09 Dec 2025

Cerian

Clean room. Long way from Reception. No lift to first floor. No offer of help with luggage despite my obvious limp.very noisy extractor fan in bathroom. Had trouble getting hot shower the first morning but that was probably my fault.
Only one other person at breakfast the first say and on my own the 2nd day which was fine but the toaster hadn't been turned on the 2nd day so had to wait for server to appear as it wasn't obvious how to do it.

Leisure Self

6/10

Pleasant

05 Dec 2025

Andrew

Room was clean, hotel was well situated, breakfast was over priced for what you get at £17.50, have had fare better in a greasy spoon cafe,at a better price

Business

10/10

Exceptional

03 Dec 2025

Stuart

Clean rooms. Helpful staff team. Thank you.

Business Self

6/10

Pleasant

02 Dec 2025

Julia

Convenient stop over but very tired and dated. Smelt damp and musty when we walked in. We didn’t stay in the Manor House but in the attached block of rooms. We didn’t eat there as only a short walk into the town where there are plenty of bars and restaurants.

Friends_and_family Friends

2/10

Poor

30 Nov 2025

Jan

Noisy...scruffy rooms...poor pool

Self

8/10

Excellent

25 Nov 2025

Jennifer

Clean room, check in was so much better this time. With booking l.com they didn’t send reservation through last time and we made 6 phone calls and I waited over 3 hours to be able to check in.

Self

6/10

Pleasant

18 Nov 2025

Simon

Lovely staff, old hotel

Business

10/10

Exceptional

11 Nov 2025

Paul

Breakfast was great, large portion sizes. Hotel was very quiet during our stay

Partner

10/10

Exceptional

09 Nov 2025

Michael

Excellent breakfast

8/10

Excellent

29 Oct 2025

Stuart

Clean rooms and friendly staff

Business Self

8/10

Excellent

29 Oct 2025

Stuart

.

8/10

Excellent

23 Oct 2025

Stuart

.

Business Self

8/10

Excellent

23 Oct 2025

Stuart

Great gym and pool.

Business Self

8/10

Excellent

18 Oct 2025

Jennifer

Nice comfortable rooms. Suited our needs perfectly.

Leisure Partner

10/10

Exceptional

16 Oct 2025

James

Couldn't fault the hotel and will definitely stop there again when in Stourport.

Leisure Self

8/10

Excellent

16 Oct 2025

nj

The hotel was really nice and the room we had was really substantial, warm & comfy. Staff were all friendly and helpful, food was very good to.

Partner

8/10

Excellent

16 Oct 2025

Geoff

As expected, for the price.
Check-in was slow, but this wasn't a problem. Another time, it could have been.
Quiet room. Good breakfast

Business

8/10

Excellent

10 Oct 2025

Stuart

Great gym. Nice to see that feedback on condition of damp hallway leading to it has been heeded and it's been deep-cleaned.

Business Self

8/10

Excellent

10 Oct 2025

Stuart

Great stay.

Business Self

10/10

Exceptional

10 Oct 2025

Stuart

Friendly and helpful staff. Thank you.

Business Self

10/10

Exceptional

10 Oct 2025

Mike

Friendly staff, good food,

Business

10/10

Exceptional

09 Oct 2025

Pat And Pete

Did not use gym or bar

Leisure Partner

10/10

Exceptional

06 Oct 2025

Martin

Lovely hotel.

Nice location. Friendly staff. Main Reception guy was really helpful.
Young lad at breakfast was polite and always had time to help. Barman was nice and polite and even gave us glass for the room.

Partner

4/10

Poor

06 Oct 2025

Tom

Not great

I only stayed for the night, but hardly got any sleep. The room was not very clean, there was a dead spider on the carpet & the Bathroom smelt musty? The room was extremely cold, & there was a banging window / door from somewhere else in the building throughout the night. On top of this the TV did not work. The whole hotel is really due a refresh - lots of chipped paint & out of date decor.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Andy

Receptionist was unwelcoming and the Toilet needed cleaning in both rooms we used.

6/10

Pleasant

30 Sep 2025

I

Stayed for two nights. We arrived and there was a big party on and was clear there had been some trouble. We asked for our room to be away from the noise, which the staff were able to do. The hotel was clean, but clearly needs an update. The wallpaper was pealing in the bedroom and the shower had no pressure. We were out during the day, so didn't spend too much time there, so was okay for our trip.

Leisure Partner

2/10

Poor

30 Sep 2025

Steve

Private message

Leisure

2/10

Poor

29 Sep 2025

stephen

ADVOID THIS HOTEL

This hotel has been left to go into disrepair for many many years. Upon our arrival is was obvious that there was only 2 members of staff across the entire hotel.

1st our room was not ready and we actually did not receive our fill complement of bedding until 9am (versus a 3pm check in).
We went to the bar area to wait.... tables were filthy and the whole place was in need of cleaning, served by the same person who would later deliver our bedding to the room. We refused to eat there.
Other issues include hidden charges for our dog and for me to use the gym but the worst part was the upkeep of the hotel. Comparing the hotel to the pictures I booked against the difference was stark and it is obvious to me that the pictures were staged and the hotel has not looked like these pictures for many many years.

Friends_and_family Family

8/10

Excellent

24 Sep 2025

Stuart

Passageway to gym / pool has now been deep-cleaned and musty smell is gone. Thank you for looking at feedback!

Business Self

2/10

Poor

22 Sep 2025

Martin

No stay, No refund?

Did not stay at this Hotel. Booked on the app and even when the app suggested there was rooms available the Hotel phoned me after booking to inform me that No rooms available. Still not received a refund or any communication from Hotels.com OR hotel. Having to claim through bank for ‘No service provided’. All reward money was used on this booking (£57.00) not returned this either. Terrible experience- it should be a contractual agreement that they provide a hotel when paid.

Business

8/10

Excellent

16 Sep 2025

phil

Spa good but you have to pay extra

Leisure Partner

8/10

Excellent

13 Sep 2025

Jill

Dinner was okay but lots of things on a very limited menu not available.

Partner

6/10

Pleasant

07 Sep 2025

Verified traveler

Ok but let down by a couple of things.

Clean room. Mostly very friendly and helpful staff. Great gym and good pool but halleay to pool and steam-room need improving. Incredibly musty small in hallway to gym from hotel.

Business

4/10

Poor

30 Aug 2025

Michael

Bed was good. Didn't have what was on the menu. The rooms were VERY hot. The shower was just a dribble with no shower pressure.

Leisure Friends

4/10

Poor

31 Jul 2025

David

Just a bed for a night.

Bed was terrible, cheap and nasty. I even found myself checking for bedbugs as the room didn’t feel clean.
They only gave us 1 shower towel.
Shower itself didn’t feel clean, very dated and water pressure was just average. Lighting in there was terrible, was almost a blue light.
No aircon in the room, we was on the ground floor to had to have the window open all night to let some air in (of what little air there was) then all we could hear was people talking on the carpark all night.
Staff were very friendly upon arrival, however I don’t think this hotel is worthy of 4*. Needs a full retrofit to make it up to 2025 hotel sort of standards… power sockets at bedsides etc

Friends_and_family Friends

4/10

Poor

26 Jul 2025

Verified traveler

Do not book if you want to be clean

Room had a shower that was unusable. Barely a trickle. When brought to staff attention we were told this was a \"special amenity\" and meant only to be a hand shower. We also had no tv remote and just 2 channels when one was located. Room was also sickeningly warm.

Asked to swap rooms but denied.

Room was dusty with silverfish on ceiling

Partner

10/10

Exceptional

14 Jul 2025

Jason

I enjoyed how the restaurant was helpful and how the staff are respectful

Leisure Self

6/10

Pleasant

08 Jul 2025

Verified traveler

Review

This hotel is simply a long way off the standard expectation of Four Star.!

Business

2/10

Poor

06 Jul 2025

Ronald

Not applicable

Business_and_leisure

10/10

Exceptional

13 Jun 2025

Anne

Reception staff are always friendly & helpful.
We have stayed at the Manor hotel a few times and the rooms have always been clean & comfortable .

Leisure Partner

10/10

Exceptional

06 Jun 2025

Kirsty

Stayed at the manor hotel for a night with my partner, we both thought the hotel was great.

We used the spa and loved the discount for hotel guests. The service was amazing, the staff very helpful and welcoming.

In regard to the facilities we didn’t have a shower that worked HOWEVER this was quickly rectified by the hotel desk. We had two options, 1. We move rooms or 2. We can use the shower in an unused room.

They were so lovely in the situation and I had everything I needed, thank you again

I would love to come back to the hotel in the future! Well worth it.

Leisure Partner

6/10

Pleasant

05 Jun 2025

Miss Shanele

Okay needs investing

We had a good time, staff where polite are areas of concern where the place feels alittle worn, rusty bath plug shower head leaking stains of carpet leading to the room and cobwebs on windows, it felt the place needs a little TLC to bring it up to a higher level , staff where fine the waitress at the evening meal had a lovely smile the others just did the job.

Partner

8/10

Excellent

05 Jun 2025

Amanda

Lovely property. Very well placed for the castle and minister. Good bars and restaurants. Loo seat downstairs needs fixing. No where to park . Mangled it over the road. Very clean and nice decor. Good value for money. When phoning owner was very helpful.

Leisure Family

2/10

Poor

27 Mar 2025

Alison

False advertising

Worst hotel experience in a long time. No full time reception. You have to pay for gym and pool - so these are falsely advertised. Breakfast was acceptable. Staff when you could find them were helpful.

Self

4/10

Poor

24 Mar 2025

George

Stayed there for 3 days nice quiet plane beautiful old mannor and lovely garden .. room was ok . Plug sockets are other side of the room so if you caharge your phone at night time you will definitely jump out of bed to turn your alarm off .. towels was changed every day .. 2 thing what bugged me was the shower as the bracket was facing the wall so I had to hold the head to wash .. that is poor .. 17:50 for a breakfast what seems over the top for what it is .. good cafes in the town at half the price .. in the evenings we all eaten out as it seemed over priced for what they are serving .. but apart from that this has potential to be a great place if more effort was involved

10/10

Exceptional

02 Mar 2025

Jodie

Single night away with the family and dog

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Sharon

Comfortable stay with nice big room with full size bathroom with bath. Very good value for money

Leisure

4/10

Poor

19 Jan 2025

Verified traveler

Did not feel safe

Not happy with guests or overall
Vibe

Business

6/10

Pleasant

13 Jan 2025

Paul

Hidden costs and very tired looking

This was our 5th stay at the hotel,one if the attractions is the indoor pool & spa facilities, but they now charge £5 per head per night which is not made clear on their website or when booking. The room was just to say warm, but you couldn't turn the heating up at all, it was on full. Also now looking very worn and tired, probably because of the times it has changed ownership. This will be our last stay.

Partner

4/10

Poor

11 Jan 2025

Colin

My room was very cold, I know the outside temperature was very cold, however the radiator in the room was only warm rather than hot!
The shower height was only 5 feet approximately which is ridiculous for anyone over 5 feet tall.
Breakfast is out of sorts now, you used to get a cooked buffet breakfast selection, now it is a personal order which adds time on? I've been staying at this Hotel for the last 15 years, it is getting worse

Business Self

6/10

Pleasant

05 Jan 2025

Susan

Staff were very friendly but I felt let down by the place. I booked the basic room this overlooked a carpark and on the extension also was freezing I upgraded to a room in the manor this was better but still cold. The room needs your key card to turn on lights and heating. By the time it had heated we went out and it was cold again on our return. The food was average. Overpriced by the ability of the chef to cook it well. Hash browns you couldn't taste any potato they were so overcooked. It was my anniversary and the scallops were very small and overcooked supposed to be on minted pea puree couldn't taste any mint and tasted watery. I go away this time of year often and always have felt warm and cosy. I didn't get this feeling from the hotel apart from pleasant staff.

Leisure Partner

10/10

Exceptional

31 Dec 2024

Tracey

Christmas stay

The staff were lovely, helpful and engaging. We had a lovely Christmas experience, thank you 😊

Friends_and_family Family

6/10

Pleasant

16 Dec 2024

Matthew

The beds are not comfy, the rooms are tired, it needs a complete refurbishment

Business Partner

4/10

Poor

04 Nov 2024

peter

Tired hotel in the middle of nowhere felt like a care home

Business

6/10

Pleasant

03 Nov 2024

Natalie

Booked this hotel as was near west midland safari park - when we arrived there was a massive firework display/ music that wasn’t mentioned on the website when booking / had to move rooms because of the noise with our 1 year old - went to use the pool the next day, was so cold - the heater had not been switched on so we could only stay in 5 - 10 minutes but was still charged full price..

Leisure Family_with_children

10/10

Exceptional

30 Oct 2024

Colin

Stay was comfortable.
Service in restaurant and at the bar was extremely good.
The girls were very professional and polite.

Business

4/10

Poor

29 Oct 2024

Mathias

avoid, avoid, avoid

Booked this for 7 people, for 2 nights. Despite 2 phone calls and an email to advise of travelling as two families, with 1 dog each - one dog to go into each room we booked, it was argued that they were not aware of it. Being charged at £25 per dog per night, for what, when you still end up in the poorest category room in the hotel. Plus £25 per dog per night deposit. Rooms and corridors smelled of damp, but room change was denied because of the dogs. We were 3 and 4 people booked per room, but towels and coffees, teas etc only catered for two. On the first night there was no space to sit and relax as a group with children, due to a funeral wake that took place, it was noisy and full of drunk people - the person who was meant to be remembered would have been ashamed. The hotel is advertised \"with pool\" and picked for that reason but on the leaflet that was handed out at arrival it stated that pool and jacuzzi are available for a fee of £5 per person and £2 per child. Breakfast was mediocre at best and not worth the price charged for it.
On a positive note, the bed was comfortable.
But overall we feel we have been ripped off. When we addressed the issued to the duty manager, they made it clear that they are not bothered, and \"not aware\".

Friends_and_family Family

6/10

Pleasant

08 Oct 2024

Craig

Stayed in better

Not bad overall. The old manor looks quite imposing but the rooms were nothing to write home about. Pretty standard and quite comfy. I only had a standard room which was OK. The shower curtain in the bathroom smelt and was an unpleasant shower.

Sure the premium rooms would have been better but shouldn't account for poor cleanliness

Business

8/10

Excellent

28 Sep 2024

Mike

We didn’t like the cancellation RESPONSE (nil) for one of our party - who at 85 had no choice due to ill health - even though we wrote well in time for the hotel to re let.

29th September 2024. We have discovered the hotel charged a guest for two meals - despite the meals being paid for in advance.

I want this disposable retrospective charge TO MY GUEST REFUNDING or we will take the matter further.

Business Self