Baldwin House

2/10

Poor

06 Mar 2026

Carlos

Management no good they gave me the wrong room from what i booked.

Partner

6/10

Pleasant

06 Mar 2026

Richard

I wish the room had a refrigerator and there was access to a microwave somewhere.

Family

10/10

Exceptional

02 Mar 2026

TAMMY

Several nice restaurants within walking distance. Staff was very accommodating. Valet parking had excellent customer service. Khalil at the front desk was amazing and Alex was great too!

Family

6/10

Pleasant

28 Feb 2026

Jennifer

I think the hotel was overwhelmed and understaffed when we went. They didn’t have drivers for the car service

8/10

Excellent

23 Feb 2026

William

Very small room that had an open window to the restroom you couldn’t cover.

6/10

Pleasant

16 Feb 2026

Sharena

It was okay. The common areas were very nice and the food at the bar was good, but our room had a table with only one chair, no robes or slippers, and no lotion. I was surprised as we’ve had very nice stays at Hilton Curio properties before.

Leisure Partner

6/10

Pleasant

15 Feb 2026

Florentin

Access to fridge, iron and robes. Parking cost excessive and staff wasnt top notch.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Justice

My favorite place to stay when I’m in town.

8/10

Excellent

06 Feb 2026

Johnnie

Love their signature scent as you walk into the hotel!

Friends_and_family Family

2/10

Poor

01 Feb 2026

Armando

valet was not it they would not find my keys everytime they ended up charging me some fees i was never told about sorry but never again won’t recommend it

Business Friends

10/10

Exceptional

23 Jan 2026

Brian

One of the hostess’ at the front desk was rude, but I wont discredit the establishment cause of them. The property was small but well put together. Valet was on point. The room was good and the shower was a waterfall shower head (I think thats what its called). The location is perfect if you’re visiting the performance arts area. Easily walkable as I did. All in all it was a good stay.

Leisure Self

10/10

Exceptional

21 Jan 2026

Jessica

Everything was amazing as always!

Leisure Family

8/10

Excellent

18 Jan 2026

Christie

Was a little disappointed to find out Rosalie’s was not open on the weekends as advertised showing open online. Breakfast buffet available for a fee. Shuttle will only drop off 2 mile distance (not even 2.4 miles) and does not pick up. Overall, decent place. No parking on site and must valet. Valet is quite expensive for overnight with not discount for stay

Leisure Friends

6/10

Pleasant

16 Jan 2026

John

Room was lacking amenities. No refrigerator. No microwave. Bathroom was missing hand soap. Room had a small table for dining but only one chair. Room had a good view and a good location. Overpriced for what is provided.

Friends_and_family Family

6/10

Pleasant

13 Jan 2026

Eduardo

El hotel en excelentes condiciones y muy agradable. Los detalles que tuve en mi estancia fue que el agua caliente salia muy poco caliente casi tibia y mis dispensadores de jabon y shampoo no tenian líquido y nunca los rellenaron.

Friends_and_family Friends

2/10

Poor

11 Jan 2026

Joaquin

I couldn't get in; many police officers blocked the entrance, and I couldn't get a refund.

10/10

Exceptional

11 Jan 2026

Connie

Everything was perfect

4/10

Poor

08 Jan 2026

Taylor

Nice s

10/10

Exceptional

29 Dec 2025

Garity Kite

Beautiful place

6/10

Pleasant

28 Dec 2025

Monique

Everything was nice I just didn’t like the $23 fee that is tacked on and you HAVE to pay it in either food to the room or you just paying $23 there’s no way around it… also $70 a night for valet parking is RIDICULOUS!!

Leisure Family

10/10

Exceptional

22 Dec 2025

Vernetta

Clean room

Leisure Partner

10/10

Exceptional

22 Dec 2025

Valerie

great staff , good dining options .

Self

6/10

Pleasant

21 Dec 2025

MICHEL

This has been our 3rd stay here and it was a bit disappointing this time, room lacked cleanliness, check in is 3pm I arrived almost 4pm and room was not ready, bedding had holes and didnt look clean!

Leisure Partner

2/10

Poor

21 Dec 2025

Kayleen

After requesting a room with no adjoining door, we were assigned a room with an adjoining door in this weird corner on the 14th floor with another room attached really close with a shared entrance.

As soon as we walked in we knew there was probably going to be trouble as the room already smelled like marijuana, it was dingy, the shower tiles were brown, tape hanging on the wall from a previous party. After getting back from our event, we hadn’t been in the room for more than 20 minutes when the very very strong smell of marijuana came wafting through the adjoining door, it felt like we were in the same room with the neighbors obviously smoking. We tried to call down to the front desk but kept getting a busy signal so we had to walk down and request a new room because there was no way we were gonna be able to spend the night in a room full of marijuana smoke. The front desk gave us a new room, but also asked before they gave us a new room if we just wanted security to come up and just take care of the neighbors. As if that was my problem to deal with?

The next room was one level up, miraculously, no adjoining door, much nicer than the one we had been given on the 14th floor, but the shower tire tiles were still brown and room was dingy, paper thin walls, you can hear an entire conversation next door. SMH

Not worth the time, aggravation and definitely the price we paid to stay. Next time I’d choose just to stay home.

Business_and_leisure Partner

8/10

Excellent

15 Dec 2025

Daniel

The room was clean and the staff was excellent.For my taste, the lighting was poor and the shower partition was not wide enough, allowing water to splatter onto the bathroom floor.

2/10

Poor

15 Dec 2025

Ory Ben

The worst stay ever! The cleanning staff never showed up, we had to change rooms as the room service wouldnt even pick up trays from the night before. They even charge a luxury property fee that is ridiculous as they cant even change towels or pick up food trays.

Leisure Partner

2/10

Poor

14 Dec 2025

Jarvee

Horrible

Business_and_leisure Family_with_children

6/10

Pleasant

14 Dec 2025

Shavon

Although I truly appreciate an updated hotel room. The cost/fees for this hotel is overly priced. I stayed in a single bed room with no way to warm up food nor a table to sit at to eat take out food. My last morning shower was lukewarm & I checked out 2hrs early. The hotels website needs to be updated as it shares the hotel has airport shuttle and Italian restaurant. I contacted the front desk who shared the shuffle only travel up to 2mile radius & the restaurant has breakfast, another has take to go. I asked if the front desk could transfer me to the restaurant for more information & they were unable to do so then advice I walk in. Wow

Self

2/10

Poor

12 Dec 2025

Zaid

Staff was short handed, people next door having a normal conversation was heard thru the walls, the high floor view was a parking garage, and the sofa had white “stains”.

8/10

Excellent

11 Dec 2025

Christofer

Staff was great. The room could use a few upgrades like a desk and microwave. Spent way too much money not to have those. Also would recommend something different for the shower instead of the half shower glass.

Business_and_leisure Friends

10/10

Exceptional

07 Dec 2025

Chuck

Always a great time at the C. Baldwin and we plan on going back!

Partner

10/10

Exceptional

06 Dec 2025

Shanola

The best hotel in Houston!

Family

4/10

Poor

22 Nov 2025

TLynne

The first room smelled of cigarette smoke even though this is a no smoking hotel. I was moved to a second room that was very dusty. There was also the smell of marijuana in the elevator. Valet parking is $67.00! It is walkable and there a great restaurant around the corner called Guard and Grace. The food and service was top notch!

Leisure Friends

10/10

Exceptional

21 Nov 2025

Michelle

Beautiful hotel, decor was nice and the people were friendly.

Leisure

2/10

Poor

16 Nov 2025

BreAnna

The front desk lady was not helpful. She seemed to have an attitude. The shower water kept running after attempting to turn it off multiple times. Valet never had the vehicle ready every time we called ahead of time. We asked for a corner upper room before booking, was promised one and when we checked in we were told that they were sold out. I’m highly disappointed.

Leisure Partner

10/10

Exceptional

13 Nov 2025

Anna

Great staff and great location

10/10

Exceptional

12 Nov 2025

Dwayne

Beautiful room

Leisure Partner

10/10

Exceptional

12 Nov 2025

Malik

Great service and amazing hotel with great rooms

Leisure Partner

6/10

Pleasant

03 Nov 2025

Caroline

The lobby bar bartender was great, the room was clean, but the walls are paper thin! I could hear every word that was said on both sides of my room. Front desk staff was friendly at first, but then they had a shift change and they were not friendly at all.

Leisure Self

10/10

Exceptional

02 Nov 2025

Larry

Awesome

10/10

Exceptional

31 Oct 2025

Jeff

Beautiful property

Leisure Self

10/10

Exceptional

27 Oct 2025

Brande

.

8/10

Excellent

25 Oct 2025

Mirenda

We love Hotels with ceiling to floor windows. The Windows did not give us clear views which defeats the purpose. It needs to be cleaned. But the Overall hotel is clean and smells really nice. Please clean the windows for a better view.

Partner

10/10

Exceptional

14 Oct 2025

Misty

Clean, smells good, comfortable bed

10/10

Exceptional

13 Oct 2025

Antonio

Everything was great other than no real refrigerator or microwave in the rooms , i enjoyed my stay

Business_and_leisure Partner

4/10

Poor

08 Oct 2025

Ken

Our experience

The front desk people are not informed about their hotel and overall, not helpful in any way. Couldn’t tell us where the light switch was, brought up shampoo when we asked for lotion, missing hairdryer that finally came up 30 min later, etc. need to be trained.
Had a box delivered days before arrived with confirmation of delivery and confirmation of who signed and where it was delivered. This was a needed delivery for my business trip. 3 different people, managers included could not locate the box. We even left our contact info for them to email me if it was found. When we checked out, it was magically waiting behind the desk but by this time, it was useless to us as my meetings had ended. Only Toya was helpful, noticed the box and was willing to go out of her way to accommodate us.
They charge $20/day that must be spent or charged otherwise. Their restaurant was only open for breakfast and lunch but not dinner. The bar was available but freezing cold. They charged $5 for a self serve coffee machine but never had any cream. I usually don’t write reviews and especially not negative ones but when paying this type of money to stay at a curio hotel, you’d expect a lot more professionalism and customer service.

Business

4/10

Poor

08 Oct 2025

Barbara

Her - There was nothing to do in that area over the weekend. The breakfast was overpriced and just okay. The staff was rude. The first room stunk. There were no amenities. Overpriced.
Him - No refrigerator. No ice bucket. No closet. No soap dish. Bathroom with its plate glass window facing the room was designed for exhibitionist. One small bar of soap and one bottle of water provided in a king room for 2 days. Not enough towels provided. Trash was never emptied; it was overflowing by time we left. Toiler seat was loose almost causing injury. Paper thin walls meant we heard conversations from both adjacent neighbors. Front desk staff was surly to the point of being rude. Their motto is to be a Rule Breaker. Well, they broke a rule to treat their guests decently. We'll never stay there again!

4/10

Poor

05 Oct 2025

Alison

No customer service. No amenities. Nowhere to buy convenience items

Leisure Family

10/10

Exceptional

30 Sep 2025

Steven

I loved the shuttle/

Business

10/10

Exceptional

30 Sep 2025

Kelly

This is the second time I’ve stayed here and I highly recommend. The staff is wonderful, easy check in, great location, and safe area.

Friends_and_family Friends

6/10

Pleasant

28 Sep 2025

William

Was expecting more since it’s a “collection” hotel. Shower is not comfortable with half of it being open air and no door. Had to request services several times. Lights above bed did not work.

Leisure Friends

2/10

Poor

26 Sep 2025

Nhi

$20/night for the wifi is so ridiculous!

10/10

Exceptional

24 Sep 2025

Michael

Gorgeous hotel and great staff!

Leisure Self

10/10

Exceptional

19 Sep 2025

Deja

Great!

Leisure Friends

4/10

Poor

17 Sep 2025

taylor

the bathroom sink and the shower didnt drain properly so I was always standing in a pool of water. The motion sensor lights which I was unable to shut off kept going off in the middle of the night waking us up every night we stayed there. As well as my rooms cleanliness was sub par - lots of dust and oily finger prints on the door.

Business_and_leisure Partner

8/10

Excellent

15 Sep 2025

Daniel

The establishment was very modern and appealing. It was just unfortunate the customer service didn't translate as well. The complimentary car service was amazing and their customer service definitely stood out in comparison to the people in the hotel.

Leisure Family

10/10

Exceptional

14 Sep 2025

Eduardo

Good service. I forgot my astros cap in truck and the valet was easy to talk to and they delivered it up to my room.very nice of them

6/10

Pleasant

14 Sep 2025

Gareth

The staff was very nice, as was the bar area. I didn’t like the room, as it was dark and drab. We made the best of it, but it was low on my list of favorite hotels. The area in Houston is ok, not very pretty. The only parking was a couple blocks away ($25/day) or I would have to pay $60+ per day for mandatory valet parking.

Leisure Partner

8/10

Excellent

14 Sep 2025

April

Ultimately I was very pleased with my stay. And I have Darius the front office manager to thank for that! My stay started off a bit rocky, as the room I booked was not what I expected - it didn't match the specific room I chose online at all. Additionally, the room itself was quite dirty and felt soiled. Needless to say, I was very unhappy. I chose Baldwin because I had a very specific vision for celebrating my 46th birthday, and the shower outlooking the window/city view was what I looked forward to the most. When I complained to the manager that the room was nothing like that which was advertised, the manager on site - Darius - graciously moved me to a corner Jr. Executive Suite on the 20th floor! THIS was the highlight of my stay. The room was beautiful! Clean, super spacious and airy... welcoming! Perfect for a birthday staycation! Everything from that point on was great! I thoroughly enjoyed my stay and am thankful that Darius made it a priority to ensure my satisfaction! Beautiful hotel! Beautiful people!

I would make one side note: the staff at the front desk, while very friendly, often seemed quite preoccupied, and never did I experience them greeting me, before I did them. Sometimes, I didn't even get a response. I think tweaking this minor detail may be a huge elevation in the overall experience of an already great place to be. Just my two cents!

The valet crew on the other hand were incredibly friendly, welcoming and accommodating. Particularly appreciated Ron!

Leisure Partner

6/10

Pleasant

14 Sep 2025

Tyqunda

The hotel was not worth the money

Leisure Friends

10/10

Exceptional

12 Sep 2025

Jade

Very clean rooms

Leisure Friends

10/10

Exceptional

11 Sep 2025

Itati

Great

8/10

Excellent

09 Sep 2025

Adrienne

Only issue with the room was that there wasn’t a microwave or 1 out of the room that could’ve been used.

10/10

Exceptional

07 Sep 2025

Simeon

I loved the property. The parking was just minimal, but I lucked up and got street parking for free.

10/10

Exceptional

07 Sep 2025

Kaila

I will stay here again! I absolutely loved it

Business_and_leisure Self

6/10

Pleasant

07 Sep 2025

Kook

It wasn’t quite

4/10

Poor

07 Sep 2025

Noel

The hotel was decent, however I would not return and would not recommend.

10/10

Exceptional

05 Sep 2025

Kate

Great customer service and staff went up and beyond

Business

10/10

Exceptional

02 Sep 2025

Everest

Great Overall !!!!!! Very happy I stayed here!!! Clean, Quiet, and accommodating. Offers a complimentary downtown shuttle service that transports you anywhere within a 2-mile radius first come first serve may be an hour wait!

Business_and_leisure Friends

4/10

Poor

01 Sep 2025

Isabella

listen to reviews
- room wasn't ready 2+ hours after initial check in time
- room wasnt clean thoroughly
- bodily fluid stains in restroom walls
- no fridge in room
- passive aggressive staff. not welcoming at all
- had to wait over 25 minutes to get my car from valet

Only thing this hotel is good at is for photos. I saw the mixed reviews and wanted to try it out for myself so take this as a warning. For the price point, please go somewhere else

Leisure Partner

10/10

Exceptional

01 Sep 2025

Omejae

Hotel was amazing and for an amazing price, I would definitely recommend and go back there in the future

Leisure Friends

10/10

Exceptional

01 Sep 2025

Bita

Perfectly clean and quiet, very polite and friendly staff, business friendly, perfect air conditioning

Leisure Self

8/10

Excellent

01 Sep 2025

Jamarius

Parking is Valet only & its $67 per day. There is not food after 2pm, no microwaves, or vending machines for dining later in the evening or even late night.

Leisure Family

10/10

Exceptional

31 Aug 2025

sade

Please stay here when coming to houston very jigh quality. The dtsgf is amazing and very welcoming

Leisure Self

2/10

Poor

26 Aug 2025

Mufaro

dirty room, dirty blankets

Business_and_leisure Family

10/10

Exceptional

25 Aug 2025

George

I always enjoy staying at the C. Baldwin. Hotel is clean and modern.

Business Self

10/10

Exceptional

24 Aug 2025

Jerry

Always a gem.

Leisure Self

10/10

Exceptional

24 Aug 2025

Frankie

Great stay looking forward to staying again!

10/10

Exceptional

22 Aug 2025

Joni

Love it

10/10

Exceptional

22 Aug 2025

Karim

Great

10/10

Exceptional

15 Aug 2025

Brenda

The property is close to the Bayou concert center, and nice dining options. I really enjoyed this hotel, the staff was very pleasant. And the food and drinks were very good here. My only complaint is the fee for a guest to park for the day. My friend drove 3 hrs to see me, so i didnt want her to drive any when she arrived. I told her to just valet her car here while we went out and about. They charged $32.00 for a few hours.

Leisure Self

10/10

Exceptional

05 Aug 2025

Shadana

Everything was excellent! The staff Sarah at the front desk very professional & friendly! Rosie the hostess at Rosalie restaurant was very professional & friendly. Blanca whom delivered the cookies to my room was very friendly & professional as well. I plan to come back due to all of your employees being so on point and the hotel is very nice!

Leisure Partner

6/10

Pleasant

18 Jul 2025

Mario

I only stayed there for one night , bar at Lobby area was ok

10/10

Exceptional

14 Jul 2025

Ashley

Love staying here! This was my second time staying here and both times were amazing. My only complaint is that there isn't a microwave in the room.

Leisure Partner

4/10

Poor

13 Jul 2025

celestine

Poorest

The room had mold. The furniture was dirty. Could hear the next rooms conversation, there was no privacy. The elevators was so shaky. I expected more with this hotel.

Partner

2/10

Poor

06 Jul 2025

DEWANNA STEWART

Do not stay here!!! It is not what it seems. It is a gorgeous hotel but house keeping did not clean during my stay although I requested it 3 times. This property charges $70 a night for parking and will charge you for parking on your check out date.

Leisure Partner

6/10

Pleasant

06 Jul 2025

Edna Nyatichi

Overall we enjoyed our stay apart from the attention to cleanliness, in particular the bathroom walls and table surfaces.

Business_and_leisure Partner

10/10

Exceptional

05 Jul 2025

Andre Vivienne

Super chic hotel but area around is a bit ghost town on the weekend.

Leisure Self

10/10

Exceptional

05 Jul 2025

david

Great property! Will definitely stay again! Great food options near as well as great shopping. Food at the hotel was amazing and the bar had great drink options. 10 out of 10 would recommend.

Leisure Partner

8/10

Excellent

30 Jun 2025

Kayla

I’ve stayed at this property a few times and I think it’s a great hotel. However, this may be my last time staying here until a few things change. The bathrooms need to be redone completely. The showers are mildewing and that made me so uncomfortable that I decided to buy shower slippers. I requested to be moved to a different room, that was no issue but even the second room had the same issue. Something about not having a clean shower will deter me from staying anywhere. My only other gripe was the $65 per day valet rate. That’s incredibly too high per night. Especially if we’re staying for a longer amount of time. I would hope that the location could find some common ground with that because there aren’t any other parking options nearby.

Leisure Pet

6/10

Pleasant

30 Jun 2025

Charltin

Housekeeping enterered room without knocking on door, also room didn't get cleaned after this incident even though she was verbally informed my partner and i were no longer in the room. Also on several occasions valet parking took over 25 minutes, one specific occasion took so long i no longer wanted the vehicle because i missed my reservation

Leisure Partner

10/10

Exceptional

29 Jun 2025

Paloma

Beautiful hotel

2/10

Poor

27 Jun 2025

Ashlee

The ac did not have an option to leave on so it got hot during the night
No fridge , no microwave
Check out is @12 and yet a random worker was trying to come in @9am. There is no excuse for that

Friends_and_family Friends

10/10

Exceptional

27 Jun 2025

Robert

Clean, quiet, smoke free, super friendly staff.

Business Partner

8/10

Excellent

27 Jun 2025

Avian

Superb

2/10

Poor

24 Jun 2025

CHARDORI

There were no wash cloths in the room. I was charged more that what was expected

10/10

Exceptional

23 Jun 2025

Sion

Wonderful property with great amenities. Parking was a lot though

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

Verified traveler

No Hot Water

Nice layout and nice lobby. Rooms were clean. Only bad thing was no hot water in the bathroom.

Partner

2/10

Poor

20 Jun 2025

Joshua

This hotel has mold.

For a hotel rated four stars, my experience was quite disappointing. Upon arrival, I discovered visible mold in the shower—an issue that should never occur at this level of accommodation. I attempted to contact the front desk and room service multiple times by phone, but received no response. When I finally went down to the front desk in person to report the issue, the response was underwhelming. I was told, “We’ll let housekeeping know,” with no further follow-up, apology of substance, or offer of compensation. Overall, the lack of cleanliness and poor customer service fell far short of what one should expect from a four-star establishment.

Friends_and_family Family

10/10

Exceptional

19 Jun 2025

Jessica

Friendly staff

Leisure Family