Serela Legian Hotel

10/10

Exceptional

15 Oct 2019

Karen

Great location near the beach within walking distance. Room was nicely furnished. Bathroom cleanliness can be improved further but for the price I paid, no complains :)

Leisure Self

6/10

Pleasant

30 Jun 2019

Heather

No mini fridge in rooms. Pool steps were very slippery. A bit noisy with the sounds of dogs, roosters and traffic.

Leisure Family

4/10

Poor

27 Jun 2019

Verified traveler

Horrible smell in the toilet , poor breakfast , local tv channels .

Leisure

6/10

Pleasant

14 Jun 2019

Verified traveler

Good location. Modern looking.
Room is small for the cost. My room had a lot of traffic noise.
No refrigerator. If you want one you have to pay extra for it!
Not worth the cost.

Leisure Self

4/10

Poor

29 May 2019

Verified traveler

Room was supposed to have mini bar fridge but didn't had to wait 2 days to get it when it arrived it had mould around the seal and was very noisy.😕

Leisure Self

2/10

Poor

17 Mar 2019

Verified traveler

No fridge, no clean daily sheets,no hot water,no international tv,no wifi .many years ago a nice place. Now run down , and the staff dont really care. No bar service, no food room service. Should be a backpackers hotel.

Leisure Friends

10/10

Exceptional

12 Feb 2019

Anna

Awesome little hotel

Be here twice will be back again

Partner

4/10

Poor

10 Jan 2019

Anna

I am sorry to write this review..Having stayed many happy times at Serela, since it first opened, this was our most disappointing. The room appeared not to have been cleaned, after last guest? Hair on floor, dirty bathroom and generally not the level of cleanliness which had received in the past. This continued throughout our stay. The toilet was leaking water so it was always damp & smelling unpleasant. Our room was directly above the reception area & at 6.30am loud Indonesian music would begin to play and the pools water fountain would start?? Definitely no sleeping in!! This also continued until early evening. We asked to move room straight away, but as it was full, we had to endure this room for a few days. Once moved to a higher room, and not on the Reception side, the noise was less volume but continued, even after we questioned why so early?, throughout our stay. More disappointing changes was only one English tv channel?, breakfast is even more scarce & mostly Indonesian cuisine, towels are thin yellow and with holes! If you can receive a low rate for the room, Serela is in a good location, the staff are pleasant, it’s safe and has all the basics you need...if you plan to be out all day it will suffice, But at a higher rate...you can definitely find an alternative with more appeal.

10/10

Exceptional

16 Nov 2018

Yvette

Great for a short stay.

Great little hotel, central location, lovely staff, cool pool.

Partner

10/10

Exceptional

25 Aug 2018

stuart

location just avoid the breakfast as ir is almost nonexistent good locstion will stay again

6/10

Pleasant

14 Aug 2018

wendy

Good for the price, lovely staff

Lovely staff but for a hotel only a few years old they really need to lift their game.

Bed is super comfy but discolored and worn out linen and towels with holes in isn’t a good look. It all needs bleaching and replacing.

No pool towels or cushions on the hard lounges by the pool.

It’s Impossible to book direct as they never respond to emails.

Tried to order room service dinner, literally nothing was available, tried to get a can of coke from the bar, none of that either.

Price is good, but you get what you pay for which is a lack of facilities and service,

Aside from the negatives, it’s a nice place with nice staff

8/10

Excellent

05 Jul 2018

Verified traveler

Good spot

Budget hotel in the middle of Legian. Great staff, very clean.

10/10

Exceptional

29 May 2018

Anto

Excellent location. Staff. Cleanliness. Fab bed.

10/10

Exceptional

27 Mar 2018

Verified traveler

Good location

This was second time stayed all good
Staff excellent room cleaned daily
Walk to beach
Great location

2/10

Poor

24 Feb 2018

grant

Noisy horrible

Noisiest hotel I’ve ever stayed in I could hear someone throwing up in the bathroom next door!! Was like they were sitting beside me throwing up I had to leave!! Absolute rip off overpriced rubbish

4/10

Poor

12 Nov 2017

Verified traveler

Reception is helpfull, but facilities are quite basic.
Small room, inconvienient bathroom doors, sink was half clogged, shower didnt get cleaned propperly, no mini fridge in room.

4/10

Poor

15 Sep 2017

Gary

Disappointed

Thought with it being a new small hotel everything would be great . First night given room facing street couldn't sleep from noisey bar across road .moved to new room next day overlooking pool people still swimming after 10pm at night very loud . Have to request a fridge for room and will be provided if one becomes available. Stayed 10 nights and had same bed linen for the entire stay . Towels were old and grey some even had holes and no hand towels were provided. Breakfast was very limited with selection so we chose to eat elsewhere. Overall just disappointed

4/10

Poor

24 Aug 2017

Gemma

Not happy

Booked online on expedia. Ugraded to a deluxe room with a fridge but upon checking in realised there was no fridge in the room. Then foumd the door leading to the balcony was broken from someone previously breaking into the room!! A guy came up with a screwdriver and tried bending the latch back to make it lock again but it was obviously so damaged it needed to be replaced. I asked for another room, this one also had no fridge. The staff were mostly dismissive, unhelpful and made no efforts to reimburse me for the extra money id spent on my room upgrade which i never ended up getting!!! Very ubhappy and will absolutely never stay here again.

6/10

Pleasant

15 Aug 2017

Verified traveler

Some problems

We moved rooms due to leaking water from the room above and paid extra for a pool view. Which was bigger but smelled like wet concrete.the rooms are not well designed.and they have three fridges for the whole hotel.!

8/10

Excellent

02 Aug 2017

Symone

Third time back to Serela

Fantastic stay. It's my third time staying at Serela. My only complaint was that the pool waterfall is turned on too early in the morning which woke me up.
Travelled solo. Serela is in a good location for solo travellers. Close to the beach, good restaurants, good for walking to places.

10/10

Exceptional

14 Jul 2017

michelle

Lovely hotel comfy beds clean and great location

Fantastic hotel new and modern .had a great holiday very peaceful .nice pool and great food..

10/10

Exceptional

13 Jun 2017

Estella

Perfect

We had to extend our stay two evenings in a row! The staff were fantastic regarding this. This hotel is a nice small hotel close to all facilities for shopping and nightlife.
The breakfast consisted of a good variety of western and Indonesian. Mini mart right next door and Ted's bar across the road serve the coldest Bintang!
Highly recommended!

10/10

Exceptional

17 May 2017

Godfrey

Great hotel cheap and modern

Always stay here now, best hotel in Denpasar. Great room with very comfortable bed (important) and great facilities. price wise very cheap and really good value overall

10/10

Exceptional

24 Mar 2017

godfrey

Cheap modern and excellent hotel

excellent modern hotel, very good room and great service. Very good value at around 37Aus a night for what is a three and a half to four star hotel

2/10

Poor

23 Mar 2017

Verified traveler

Very Disappointed

I was very disappointed with this hotel and would never stay there again. It is a hotel for Muslims, not Westerners. There was no fridge in the room and the rooms were very small. At 4pm one afternoon our room hadn't been cleaned so we had to ask for it to be done. We had been out all day so it wasn't that we were in the room and they were unable to clean it. On one occasion friends came to visit and were told I was out when I was in my room, they didn't even bother to ring through to see if I was there.

Family

6/10

Pleasant

20 Feb 2017

chris

Cheap but cheerful.

The rooms are small but very clean. The breakfasts are basic but the staff more than willing to cook you an omlette. Front desk staff very friendly to help. Breakfast spoilt by the heavy smoking of other guests. Unfortunately there is nowhere to escape from this.Could be dangerous for any one with asthma it was that bad. Disappointing pickup at airport as hotel driver handed bags over to bogus porter. Then there was a push for money. Not what you need when you are tired when you first arrive.

4/10

Poor

27 Jan 2017

Santoso

Smells of \"terasi\" ruins my breakfast!!!

8/10

Excellent

28 Oct 2016

sue

clean hotel

The hotel was ok, found staff not to be very friendly, the hotel is lacking in warmth, the rooms was very clean but I had to ask for toilet paper, they did not leave any even if you ran out and the internet was a hit and miss.

6/10

Pleasant

12 Oct 2016

Marco

Not Bad For The Price

We stayed there for 2 nights. Service was friendly however toilet was quite small and walls are thin for a hotel.

there is only air con in the rooms so when you left to go outside, you were hit with the heat outside.

At the end of the day, its not bad for the price.

8/10

Excellent

14 Sep 2016

brenda

comfortable

newer cleaner boutique hotel at a decent price

6/10

Pleasant

14 Sep 2016

Victoria

No-frills, great location

This hotel is very well-located, just a short 7-minute walk from the beach. Loads of restaurants, bars and cheap shopping in the vicinity. Room is small and a little worn-in, could do with a spruce-up. In particular the bathroom was a little disappointing - tiny, dimly-lit and the water felt very strange, leaving us with an oily/unclean feeling.
Plus points: very friendly staff who try their best to accommodate you. Pool is small but clean and private.
Not bad for a short stay but if you're there more than 2 nights maybe look for other options.

6/10

Pleasant

13 Sep 2016

Susanne

Suited my needs

The room was small and bathroom compact but suited my solo needs well. Room was clean and tidy and housekeeping did a great job during my stay. Minor things like a fridge and coffee cups would make this hotel even better. Walking distance to everything you could possibly need. Staff attentive and friendly. Pool area shaded but the water always felt warm to me. I had a deluxe balcony room facing the road. If you want quiet then ask for a room at the back facing the pool but can sleep through anything so wasn't a worry got me

10/10

Exceptional

10 Sep 2016

Michelle

Close to beach and food and massages galore!

Excellent facilities. Beautiful pool, super comfortable bed and awesome air conditioning. Great area, within 5 Min walk to beach and close enough to night-life without hearing any of it. Corridors are a little noisy.

8/10

Excellent

04 Sep 2016

brenda

great little budget priced hotel

nice room nice pool short walk to beach

8/10

Excellent

02 Sep 2016

Klaus

ok

hotel is clean and tidy but a bit dark in the room. No fridge but just ask as we did. rooms a bit small but as we just shower and sleep it was OK. Close to most things and importantly at the right place for traffic flow otherwise if you catch a cab further towards Kuta you have to keep going around the block as a lot of one ways.

8/10

Excellent

31 Aug 2016

Verified traveler

My stay was fantastic, nice and friendly staff. My only disappointment was my room was the only one with no balcony and the one window did not open therefore the room was a little smelly of damp due to no ventilation and air con on the whole time.

4/10

Poor

29 Aug 2016

Carmel

Nice Hotel but lacking services.

As we arrived around midnight we were very disappointed there was no fridge or cold drinks, no cups to use tea & coffee facilities, we found out later that morning we needed to request a fridge & cups when booking!! The bed was very comfortable but the room & bathroom were very small. The next morning we went to the bar to get a cold drink & snack but had to call the 2 employees for attention as they were too busy with their mobile phone & tv and the same thing happened each time we required service as well as half the menu & drinks list was unavailable. we spoke to many other guests who were as disappointed as we were. We would have spent more money at the hotel if the service was good! They missed a lot of opportunities from us and other guests because of slack service. We also upgraded to a balcony room then found no chairs on the balcony so repeatedly requested a couple of chairs which were never supplied. All in all we were very disappointed.

10/10

Exceptional

21 Aug 2016

Verified traveler

Great hotel

Nice and quiet and a good sleep. Very clean and central to everything in Legian

6/10

Pleasant

31 Jul 2016

Maureen

Small hotel in good location

Pool area and location good. Shower recess was filthy but on complaining it was thoroughly cleaned. Room and bathroom small and cramped. Nice balcony overlooking pool. Breakfast very basic but reasonably priced.

Partner

8/10

Excellent

31 Jul 2016

Verified traveler

A pleasant experience, clean and comfortable. Close to the beach

8/10

Excellent

05 Jul 2016

Stephen

Modern small hotel!

The hotel was well located and for the price the rooms were of a good size. Accessible to all conveniences. The only issue I had was that when I tried to address a problem with a power surge effecting my phone and safe, neither the day manager or general manager were available for accountability or discussion. They simply did not want to know!
The general staff however were very helpful and friendly.

10/10

Exceptional

25 Jun 2016

Carole

Nice little gem

We stayed at the Serela for 7 nights and although the room was small it was comfortable and the shower and air conditioning were excellent. The pool was clean and well maintained with pool towels provided. We had no fridge the first night but one was provided the next morning. Each time we had a request e.g. how to work the safe, assistance was extremely prompt and the staff were extra friendly. We will certainly stay at this budget priced hotel again.

Partner

8/10

Excellent

16 Jun 2016

Alexandra

Quiet hotel close to everything

Short walk to beach and main area of restaurants down a very narrow street. We had whole pool area to ourselves at times!

Family

8/10

Excellent

09 Jun 2016

Anthony

Great hotel - skip the breakfast

We enjoyed our room which overlooked the pool and courtyard. The room and bed were very comfortable. Although the bathroom was quite small, the water pressure in the shower was wonderful. The wifi (which was unsecured - no password) was pretty good most of the time, however they block Netflix. The included breakfast was terrible. We ate down the street. There are many options within easy walking distance. We would stay again.

Partner

8/10

Excellent

06 Jun 2016

Laura

Good

Nice stay, neighbouring rooms were a little noisy and staff were a bit slow in areas but all in all was comfortable and in a good location

Partner

8/10

Excellent

28 May 2016

Verified traveler

Clean

Nice hotel but can be a bit noisy.Staff very helpfull and friendly.

8/10

Excellent

20 May 2016

Rodney

Go ahead and book, great budget hotel

Loved the Serela, great central location, new hotel, everything is new. Excellent budget hotel, premium tv channels, wifi and breakfast included, toiletries as well.

Partner

8/10

Excellent

27 Mar 2016

Verified traveler

Nice place

This place to me was a bit secluded, but theres cafes, shops nearby. Theres also a laundry shop nearby. Place was comfortable.

Partner

6/10

Pleasant

22 Feb 2016

Brian

Ok hotel

I found the hotel staff to be very pleasant and helpful where ever possible. The room was a little disappointing although there was an electric jug and some coffee and tea bags but no cups to make a drink.
I would not stay there again because of there being no fridge in the room. My wife got sick while we were there and I was unable to give her cold drinks to help with her recovery.
The breakfast was also a little disappointing because although there was quite a verity of Asian foods there was not much to tempt the Australian market. We like to have a choice of cereals but there was only ever one there and full of sugar to cater to the children. I was not impressed that people were allowed to sit and smoke while others were eating. The toilets at the restaurant were in a disgusting state also.

6/10

Pleasant

01 Feb 2016

Carole

Serela Stay

Dissapointed no fridge thought with tea n coffee facilities there would be a fridge for milk.

Partner